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Event Details Event Description Event Dates ICA Comments Outlook For CBA.0517.0165.0027 [ Event Details I Event CAT CODE 173: Cyclone Debbie (C IL Code CCBC2) Description Including further severe weather alerts from Proserpine down to Sydney Event Dates 28 March 2017 ICA Comments ICA has declared a catastrophe for Cyclone Debbie, however have noted it is too early to make any predictions on cost or impact Outlook for Reducing No Change Escalating Event On Tuesday March 28th Cyclone Debbie crossed the coast of North Queensland (Airlie Beach) at a category 4 Cyclone. The (Ex) Cyclone is now moving South through Brisbane, Gold Coast, Northern Rivers and is now impacting as far south as Sydney. The storm is producing significant rainfall as high at 500mm near Mackay and 300mm in Northern NSW. BOM is warning of heavy rainfall and damaging winds through the night. The situation is being made more complicated and unpredictable by the emergence of strong southerly winds up the coast from Victoria which is creating severe weather conditions on the North Coast of NSW. A number of town evacuations have been ordered today including Eton, Lismore, Chinderah, Kingscliff, Fingal Head, Bilambil, Sth Murwillumbah, Condong & Tumbulgum. Residents in low-lying areas of the Gold Coast, Logan, and Beaudesert have evacuated their homes as torrential rain from the remnants of Cyclone Debbie inundates the local rivers. Further, Lismore and Murwillumbah residents have been ordered to evacuate as towns are inundated Outlook GI Operations has modelled impacts from previous Cyclones and is predicting Comments volumes to significantly increase from Friday 31 51 March through to the middle of the following week. This prediction has been made more complicated however by the worsening weather conditions in SE Queensland Impact Zone by Claim's made@ 1pm 31 /3: (Please see appendix for larger map) CBA.0517.0165.0028 AM PM AM PM AM PM PM PM PM PM Volumes Reported: 31 86 223 424 690 (Running Total) Total Estimated$ 140k 582k 1.2m 2.2m 3.9m Impact Type of Damage Building: 444 ($3.1 m) Contents: 232 ($774 k) Motor: 14 ($63k) Please note that the$ impact is based not average claim size, not adjusted for Cyclone. In Force Policies Based on the embargo zone: THIS INFORMATION IS BEING UPDATED BASED ON NEW EMBARGO ZONES BEING DECLARED 14409 Home Policies,7237 Motor Policies Based on the impact zone: (Note excludes SE Qld) 4304 Home Policies, 2261 Motor Policies Please note we are identifying all staff claims as they are lodged. Calls Day 1 Day 2 Day 3 Day Day Day Day 7 29.3 30.3 31.3 4 5 6 AM PM AM PM AM PM PM PM PM PM Volumes: 178 662 319 762 715 Average Wait 11 56 145 177 398 Time: (Teleclaims) sec sec sec sec sec Max Wait Time: 165 891 1458 1458 2975 (Teleclaims) sec sec sec sec sec Call Commentary Call volume is running 114% above same period last week. Talk Time from impacted areas running 205 seconds above non impact zone 36% of volume is from impact zone Impact zone defined as: Bowen, Mackay, Proserpine, Lismore, Tweed, Robina, Murwillumbah Additional • Assessor Status: (from Monday) Commentary 2 Mackay 2 Brisbane 1 Port Macquarie • Claims Manager: (from Monday) travelling from Sydney to Mackay Additional processing capacity being added to the On Line claims form this weekend • Perth Contact Centre being opened on Saturday CBA.0517.0165.0029 I CIL I I Impact • 17 Additional Staff deployed from GI, LCS, RBS • Tow process in place with Pickles for all flooded cars in SE Queensland Impact Area Map: - \., , f\ ~·57· <va4455j t ,· CBA.0517.0165.0030 I CIL I I Impact .
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