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Outpost Reference : Meeting Patrons on Their Own Ground

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Outpost Reference : Meeting Patrons on Their Own Ground University of Montana ScholarWorks at University of Montana Mansfield Library Faculty Publications Mansfield Library Fall 2007 Outpost Reference : Meeting Patrons on Their Own Ground Samantha Hines University of Montana - Missoula, [email protected] Follow this and additional works at: https://scholarworks.umt.edu/ml_pubs Part of the Library and Information Science Commons Let us know how access to this document benefits ou.y Recommended Citation Hines, Samantha, "Outpost Reference : Meeting Patrons on Their Own Ground" (2007). Mansfield Library Faculty Publications. 11. https://scholarworks.umt.edu/ml_pubs/11 This Conference Proceeding is brought to you for free and open access by the Mansfield Library at ScholarWorks at University of Montana. It has been accepted for inclusion in Mansfield Library Faculty Publications by an authorized administrator of ScholarWorks at University of Montana. For more information, please contact [email protected]. Conference Papers Presentations from Edmonton PNLA QUARTERLY THE OFFICIAL PUBLICATION OF THE PACIFIC NORTHWEST LIBRARY ASSOCIATION 72:1 Fall 2007 www.pnla.org pnla 2007/2008 officers and chairs executive board State and Provincial Gloria Ostrander-Dykstra University of Nebraska Representatives Boise State University PO Box 881140 President 910 University Drive 13th & R Sts Connie Forst Alaska Boise, ID 83725 Lincoln, NE 68588-4100 Vegreveille Public Library Helen Hill (08)85.3650 (402)472-4281 Box 129 Homer Public Library [email protected] [email protected] Vegreville AB T9C 1R1 500 Hazel Avenue (780) 632-3491 Homer, AK 99603 Elections FAX (780) 603-2338 (907)235-3180 Brent Roberts Send all Quarterly mail to: [email protected] FAX (907) 235-3136; hhill@ Montana State University-Billings Mary Bolin ci.homer.ak.us 1500 University Drive 322B Love Library First VP / President Elect Billings, MT 59102-0298 University of Nebraska Kathy Watson Alberta (406) 657-1662 PO Box 881140 Associate Director Christine Sheppard [email protected] 13th & R Sts Marshall Public Library Library Association of Alberta Lincoln, NE 68588-4100 113 S. Garfield 80 Baker Crest NW Intellectual Freedom (402)472-4281 Pocatello, ID 83204 Calgary AB T2L 1R4 TBA [email protected] (208) 232-1263 Ext. 30 (403) 284-5818 FAX (208) 232-9266 (877) 522-5550 Nominations Visit PNLA’s Web site at [email protected] FAX (403) 282-6646 Charlotte Glover www.pnla.org [email protected] Ketchikan Public Library Past President 629 Dock St. Ketchikan, AK To post a message to the Jason Openo British Columbia 99901 PNLA list, send your mes- Salem Public Library Michael Burris (907) 225-0370 FAX (907) sage to [email protected] PO Box 14810 Executive Director 225-0153 585 Liberty St. SE British Columbia Library As- charg@firstcitylibraries. org Salem, OR 97309 sociation (503) 588-6183 150-900 Howe Street Young Reader’s Choice FAX (503) 588-6055 Vancouver, BC V6Z 2M4 Award [email protected] (604) 683-5354 Barbra Meisenheimer FAX (604) 609-0707 Vancouver Mall Community Library Second VP / Membership [email protected] 8700 N.E Vancouver Mall Drive Susannah Price Suite # 285 Boise Public Library Idaho Vancouver, WA 98662 715 Capitol Blvd. Anne Abrams (360) 892-8256; Boise, ID, USA, 83702-7195 Idaho Commission for Libraries FAX (360) 896-1767 Phone (208) 384-4026 325 W. State Street [email protected] [email protected] Boise, ID 83702 (208) 334-2150 Leadership Institute 2006 Treasurer (800) 458-3271 Mary DeWalt Kay Vyhnanek Idaho only fax (208) 334-4016 Ada Community Library Holland/New Library [email protected] 10664 W. Victory Rd Washington State University Boise, ID 83709 Pullman, WA 99164-5610 Montana (208)-362-0181 (509) 335-9514 Mary Lou Mires FAX (208)362-0303 [email protected] Reference Librarian [email protected] D'Arcy McNickle Library Secretary Salish Kootenai College Electronic List Manager Brent Roberts Pablo, MT. Lenora Oftedahl Montana State University-Billings (406) 275-4874 StreamNet Library 1500 University Drive [email protected] Columbia River Inter-Tribal Billings, MT 59102-0298 Fish Commission, Ste. 190 (406) 657-1662 Oregon 729 NE Oregon St [email protected] Steven Engelfried Portland, OR 97232-2701 Raising a Reader Coordinator (503) 731-1304 Multnomah County Library FAX (503) 731-1260 205 NE Russell Street [email protected] Portland, OR 97212-3796 (503) 988-5206 239 Webmaster FAX (503) 988-5441 Linda Frederiksen [email protected] Washington State University Vancouver Washington 14204 NE Salmon Creek Ave. Katie Cargill Vancouver, WA 98686 Eastern Washington University (360) 546-9683 Libraries [email protected] 816 F. St. Cheney, WA 99004 PNLA Quarterly Editor (509)359-2385 Mary Bolin FAX (509)-359-2476 322B Love Library [email protected]. Committees Bibliography (inactive) volume 72 number 1 (fall 2007) Business President’s Message 2 Connie Forst From the Editor 3 Mary K. Bolin Call for Submissions 3 Editor Submission Guidelines 3 Editor Papers and Presentations from the PNLA 2007 Annual Conference “I Thought I’d Find Myself at the Library”: 4 Alvin M. Schrader LGBTQ Services & Collections in Public and School Libraries The Human Right To Know and the Open Access 10 Melinda Spears, Rachel Vyse Movement: An Optimal Path for Scholarly Journals Outpost Reference: 12 Samantha Schmehl Hines Meeting Patrons on Their Own Ground Reach Out and Touch Someone: Public and 14 Rhona Klein School Libraries Collaborate for Student Success e-Branch in a Box: How Idaho Libraries 17 Michael Samuelson, Erin McCusker Created an Easy and Sustainable Web Presence Does It Matter Where the Books Are Shelved 19 Honore Bray, Gloria Langstaff (Floating Collections) Something For Everyone – A Mid Sized 20 Hilary Munro Library’s Experience With Programming for Babies to Seniors What is the Balanced Scorecard and 23 Dan Howard, Dean Marney What Can It Do For Your Library? Real, Live, Literature in your Library: 24 Young Alberta Book Society Hosting a Literary Artist THE OFFICIAL PUBLICATION OF THE PACIFIC NORTHWEST LIBRARY ASSOCIATION PNLA QUARTERLY PNLA Quarterly: The Official Publication of the Pacific The Pacific Northwest Library Association retains electronic Northwest Library Association representation and distribution right to contents. PNLA reserves the right to re-use text, photos, and artwork in subsequent Subscriptions to libraries in the PNLA region are by editions, with notification to the submitter if possible. membership in the Association only. Yearly rates for other PNLA Quarterly (ISSN 0030-8188) is published quarterly: regions of Canada and the United States are $30 (in the fall, winter, spring, and summer. currency of the subscriber’s country). Yearly overseas subscriptions are $40. Single copies are $10.00, available POSTMASTER: Please send all address changes to: Mary from the Pacific Northwest Library Association, c/o Editors. K. Bolin, Editor, PNLA Quarterly, 319 Love Library, PO Box Membership dues include a subscription. The subscription fee 884100, 13th & R Streets, University of Nebraska-Lincoln, represents $20 of annual fees. Lincoln NE 68588-4100 USA. PNLA Quarterly Editor ALA-H.W. Wilson Library Periodical Award Winner: 1964, Mary K. Bolin 1974, 1993. 319 Love Library PO Box 884100 The PNLA Quarterly is indexed in Library Literature and Library 13th & R Streets University of Nebraska-Lincoln and Information Science Abstracts. Lincoln NE 68588-4100 USA PNLA QUARTERLY 72:1 1 WWW.PNLA.ORG am a country farm girl. My parents are farmers and as such, I grew President’s I up in much the same manner. I went to a small town school where Message we had classes from Kindergarten to Grade 12 and when I graduated there were 250 children in the whole school, though in my class there were only 15 of us. I was the first one in my family to graduate Connie Forst from high school and one of my favourite memories was seeing how proud my parents were of me when I got my degrees. From our place to school it was an hour on the school bus. The nearest town is 20 minutes away, and for the longest time, the easiest direction to our place was that you turned off the secondary road onto our gravel road when the blacktop ended. I grew up on a mixed farm where we had hogs, milking cows, cattle, chickens and fields of grain. Over the years, the course of farming has changed and we’ve downsized a bit but still maintain a grain and cattle operation. Once I completed my library degree I began working in a mid-size rural community, and though I’ve changed positions a few times over the years, the rural focus has remained. My parents instilled a love of reading in me at an early age, and while the nearest town was only a short distance from the farm, it did not have a library that was open over the summer. I had my first public library card, just for the summer, in a community that was half an hour away. I think I used it three times because that was as often as my parents could bring me when they were busy doing farming things the rest of the time. My school library was the only thing that I really had growing up and I loved my librarian dearly. I don’t think she knew how much she impacted my life and how my career has taken off since those school days. When I finished university and began working it was a bit of a culture shock for me to be back in a rural area. As much as I loved it, it was definitely different to be in a place where things weren’t moving at a lightening pace and if an answer to a question came in a weeks time it would be plenty fine. I realized how much people valued my assistance and how much of a difference I was making in their life by opening their world to new possibilities and ideas.
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