INALJ Digest Naomi House, MLIS: Publisher and Editor
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Concept of Reference Service Is Given By
Concept Of Reference Service Is Given By LumpierSlim corbelled Duffie debonairlyequipping herif stomatal khanates Rodger so irrevocably bode or romances. that Vernen How scuffle hyaloid very is frantically. Lenard when organoleptic and pruriginous Enoch upgrades some Dryden? Engineering library serves the concept of these terms Virtual Reference Services LIBER Quarterly. In many cases, however, reference services are not explicitly addressed in the library mission statements and the physical footprint of these services is being dismantled in some libraries. For example, a collection of medical reference works could operate in the background as a user perused medical textbooks or discussions, throwing up appropriate xreferences as particular documents were being considered. Introduction this service desk before they felt liaison portion in play a sense if you automated tools. Reference services by a given priority over other primary clientele demanding expectations for any object is highly trained staff accepts reference query replies. In other words, the resources found expand these portals have goes through some cash of evaluation process. Which page i do with want? While there are searching interface and to take up a recent years later discovered that are in more formal training programs for. This service by an informal meetings and services provided a user base to find and calmly to an online libraries using this idea of college and improving services. Following the steps of the Reference Interview can afford library customers. Only one librarian indicated that she received training on how to use the Ask a librarian service from her supervisor and colleagues. The users using web: university faculty and service by a real time constraints experienced they have two libraries? The rule enables staff of service? Taking librarians is given by phone, concept of providing more than just thinking about virtual reference services create some years. -
World Book Kids, a New Addition to the World Book Online Reference Center, Is Designed Especially for Younger Users, English-Language Learners, and Reluctant Readers
PUBLIC LIBRARY ASSOCIATION VOLUME 46 • NUMBER 1 • JANUARY/FEBRUARY 2007 ISSN 0163-5506 DEPARTMENTS 4 News from PLA hhes 5 On the Agenda 7 From the President ssan hildreth 15 Tales from the Front jennifer t. ries- FEATURES 17 Perspectives 40 Right-Sizing the Reference Collection nann blaine hilyard The authors detail a large and busy public library branch’s 23 Book Talk method for weeding the reference collection and interfiling it with lisa richter circulating material. rose m. frase and barbara salit-mischel 28 Internet Spotlight lisa ble, nicole 45 KnowItNow heintzelman, steven Ohio’s Virtual Reference Service kronen, and joyce ward Ohio’s virtual reference service, KnowItNow24X7, is a world leader in real-time online reference, with more than 175,000 questions 32 Bringing in the Money answered to date. Now in its third year of operation, its success is erdin due to the collaborative efforts of the three managing libraries and the support of the Ohio Library community. 36 Passing Notes holly carroll, brian leszcz, kristen pool, and tracy strobel michael arrett 54 Going Mobile 74 By the Book The KCLS Roving Reference Model jlie Why wait for patrons to approach the desk? Shouldn’t staff seek out and serve customer’s information needs anywhere in the building? 76 New Product News This article shows how the King County (Wash.) Library System vicki nestin implemented Roving Reference in order to provide the best possible customer service to its patrons. EXTRAS barbara pitney and nancy slote 2 Readers Respond 69 Reference Desk Realities 2 Editor’s Note What they didn’t teach you in library school—Decker Smith and 10 Verso—The Future of Reference Johnson’s practical article aims to help equip librarians for the reali- 13 Verso—By the Numbers ties of day-to-day public library reference work. -
Accelerating App Delivery
Accelerating App Delivery How aPaaS Enables Fast Delivery & Continuous Innovation Issue 1 2 Welcome 2 Resources 3 From the Gartner Files: Magic Quadrant for Enterprise Application Platform as a Service, Worldwide 32 About Mendix Featuring research from 2 Welcome Innovate or perish. That’s the reality facing every business, regardless of industry. The need to deliver modern, multi-channel applications that engage customers and empower employees has never been more urgent. Yet, fast-growing project backlogs and unhappy business sponsors are clear indications that traditional development approaches aren’t cutting it. Enterprise application Platform-as-a-Service (aPaaS) offers a much-needed way forward, promising to accelerate your application delivery cadence and capacity. But the market is crowded, and not all aPaaS offerings are created equal. In Gartner’s 2015 Magic Quadrant for Enterprise Application Platform as Service (aPaaS), Mendix was positioned as a “Visionary” due to its completeness of vision and ability to execute. Use this complimentary Gartner report to better understand and navigate the aPaaS landscape and ultimately select the platform best suited to your organization’s priorities. Resources In addition to Gartner’s perspective, we have [Video] aPaaS Success Stories included four resources to illustrate how Mendix See how Mendix customers, such as Dun & supports customers through their digital journeys, Bradstreet, LV= Insurance, The Boston Globe empowering them to deliver the right apps with and Kao, are rapidly delivering custom apps that unprecedented speed. differentiate their business. Watch video → Successful App Delivery for the Digital Age Find out how to keep your IT team on track and [Video] The Mendix App Platform Tour quickly deliver the multi-channel, multi-device Take a two-minute tour of the Mendix App apps needed to digitize your business. -
Organizational Assessment Project Report of Findings and Recommendations to the Fresno County Library
Organizational Assessment Project Report of Findings and Recommendations to the Fresno County Library Jeanne Goodrich December 17, 2008 BACKGROUND THE LIBRARY The Fresno County Public Library, founded originally to serve the City of Fresno in 1891, has grown over the years to become a county-wide library system that now serves approximately 890,000 people through a Central library, thirty-one branches and stations, and six other service outlets, including bookmobiles and specialized service points for seniors, those requiring talking book materials, and those seeking literacy services. The library’s service area is slightly more than 5,000 square miles. The library serves all of Fresno County except for the area served by the Coalinga Huron Library District. The library system is challenged to provide library services to urban, suburban, and rural populations who possess a wide range of interests and desire library materials and services in a variety of formats and languages. The population served by the library is young (36% children and youth, 0-19) and this segment of the population is growing faster than the population as a whole.1 Hispanic residents made up 43% of the population in 2000 and Asian residents (speaking a wide variety of languages, from Chinese to Hmong to Punjabi) made up 8%. It is highly likely that both of these population segments will have grown by the 2010 census. Many K-12 students and their families are English language learners, with county schools identifying 51 languages other than English spoken in students’ homes. Fresno County’s population is marked by lower income levels and higher unemployment when compared to both state and national averages. -
Outsystems Platform and Force.Com Different Paas for Different Players
InComparison OutSystems Platform and Force.com different PaaS for different players An InComparison Paper by Bloor Research Author : David Norfolk Publish date : October 2013 Using cloud doesn’t necessarily (and shouldn’t) mean giving up control of your data and processing David Norfolk OutSystems Platform and Force.com different PaaS for different players Executive summary This paper is about two different PaaS— ethos for end user computing. This is what Platform as a Service—solutions. In the PaaS could make Force.com popular—it’s busi- model, the cloud service customer creates the ness-oriented and Force developers should software it needs using tools and/or libraries not need to bother about performance, avail- from the PaaS provider. The customer also ability, security etc., all of which are supplied controls software deployment and configura- by the platform (although the effectiveness of tion settings; whereas the PaaS provider looks this probably shouldn’t be taken for granted). after the provision of the networks, servers, Adopting a single platform (basically, Sales- storage, and other services that support force.com) with a lot of pre-written and the software. Analysts such as Gartner are market-tested apps, and the choice of predicting a sharp rise in PaaS adoption, now writing your own apps with Force.com only if that people are more used to using cloud you really have to, is very attractive to large services and PaaS isn’t only available from organisations with a lot of sometimes over- risky start-ups. lapping, usually very expensive, point solu- tions to manage. One platform with the data OutSystems is a well-established supplier shared between apps should be a lot more of high-productivity in-house programming cost-effective. -
The 21St Century Academic Library: the Case of Three State Universities in Zimbabwe
THE 21ST CENTURY ACADEMIC LIBRARY: THE CASE OF THREE STATE UNIVERSITIES IN ZIMBABWE RANGARIRAI MOIRA MABWEAZARA BSC (LIS), (MLIS) Thesis Submitted in fulfilment of the requirements for the degree of Doctor of Philosophy in the Department of Library & Information Studies at the University of the Western Cape, Bellville, South Africa Supervisor: PROFESSOR SANDY ZINN Submitted: 28 May 2018 DECLARATION i http://etd.uwc.ac.za ABSTRACT The advent of the 21st century and its dynamic information environment have changed higher education considerably including the library spaces. Library patrons, namely undergraduates, postgraduates, and academics are placing heavy demands on academic libraries requiring support in research, teaching and learning. As a result, academic librarians globally have undertaken major re-evaluations of what they do and how they do it, to ensure relevance amongst their diverse user communities. The new information landscape is fraught with controversies that prompt opposing perspectives towards change acceptance amongst librarians. In Zimbabwe, academic libraries seemed to be lagging behind regarding changes presented by this information landscape. Given this context, the study sought to understand how librarians are adjusting to the 21st century environment against the expectations of the students and academics. The Diffusion of Innovation Theory crafted by Rogers (2003) and the McKinsey 7S model propounded by Waterman, Peters and Phillips (1982) were used as theoretical and conceptual frameworks. The research further applied a conceptual framework from the literature to determine the expectations of students and academics of the academic library in the 21st century. For data collection, the study adopted a case study design and a mixed methods approach using Web-based questionnaires, follow-up interviews and website content analysis. -
Where Are the Librarians?: the Roving Reference Experience of DLSU Libraries Kütüphaneciler Nerede?: DLSÜ Kütüphanelerinin Gezici Danışma Deneyimleri
BİLGİ DÜNYASI, 2016, 17 (2) 232-246 Where are the Librarians?: The Roving Reference Experience of DLSU Libraries Kütüphaneciler Nerede?: DLSÜ Kütüphanelerinin Gezici Danışma Deneyimleri Joseph Marmol YAP*, May Laureno CAJES** Abstract The roving reference concept is relatively new in the Philippines. In 2012, the De La Salle University (DLSU) Libraries shared in its OCLC report entitled “Reference and Information Services in Selected Philippine Academic Libraries: Trends and Future Prospects” that DLSU will be introducing roving reference as part of the services of the DLSU Libraries. RIA or the Roving Information Assistant was finally launched in November 2013 and was pilot tested in July 2014. RIA allows the library staff to engage further with patrons, to expand information assistance, and to create a higher level of customer service in reference transactions. The presence of the librarians is more visible as they roam throughout the spheres of the library. This evaluative research seeks to determine if the objectives of RIA was fulfilled. Online evaluation forms were used to solicit feedback from both the users and the librarians. This paper shares the reference transaction experiences and results of the roving reference service of the De La Salle University Libraries. Keywords: Roving information assistant, reference services, roving reference, customer satisfaction, service evaluation, Philippines Öz Gezici danışma kavramı Filipinler’de oldukça yenidir. 2012 yılında, De La Salle Üniversitesi (DLSÜ) Kütüphaneleri, “Seçilmiş Filipin Akademik Kütüphanelerinde Danışma ve Bilgi Hizmetleri: Eğilimler ve Geleceğe Bakış” başlıklı OCLC raporunda, gezici danışma hizmetini DLSÜ Kütüphanelerinin hizmetlerinin bir bölümü olarak başlatacaklarını paylaşmıştır. GBD ya da diğer adıyla Gezici Bilgi Danışma 2013 yılında başlatılmış ve 2014 Temmuz ayında pilot olarak denenmiştir. -
Legal Research Institute Focused on the Finer Points of Legal Research
Every other year the Law Library Association of Welcome! Maryland (LLAM) sponsors a day-long conference. In the past, LLAM's Legal Research Institute focused on the finer points of legal research. This year LLAM has decided to do something different. This year's conference highlights best practices of librarians, not just law librarians, but all types of librarians. Full Disclosure: Librarians Sharing Best Practices will not be an ordinary library conference—by the end of the day participants will hear almost a dozen librarians share their best practices, successes, and even Law Library Association of Maryland Law Library failures. The micro-presentation format will enable all of us to hear and learn from many people in a single day. It will be an exceptional networking opportunity and a chance to learn from colleagues. We hope you enjoy the day. Legal Research Institute Sara Witman President, Law Library Association of Maryland FULL DISCLOSURE LEGAL RESEARCH INSTITUTE Keynote Speakers Maureen Sullivan Steve Anderson Vice President and Present-Elect of the American Vice President and Present-Elect of the Library Association American Association of Law Libraries Maureen Sullivan, the vice president/president-elect Steve Anderson, the vice president/ of the American Library Association (ALA), is an president-elect of the American Association organization development consultant with over of Law Libraries (AALL), is director of the twenty five years' experience providing Maryland State Law Library, a position he organizational and leadership development, strategic has held since 2005. Prior to that planning, change management, and training to appointment, he served as director of libraries and information organizations. -
The Second Half of Reference: an Analysis of Point-Of-Need Roving Reference Questions
The Second Half of Reference: An Analysis of Point-of-Need Roving Reference Questions Ruth M. Mirtz At the University of Mississippi, a limited roving ref- a better sense of the kinds of questions, the range of erence program was initiated in September of 2011 questions, and the problems created by the questions in order to extend reference service. More students, in roving reference. Understanding the kinds of ques- faculty, and visitors were congregating at the second tions received by roving librarians can help design floor entrance because of the installation of a Star- more effective roving reference programs. bucks coffee shop. This increase in traffic flow on the Further, this analysis is one step toward deepening second floor meant many patrons were visiting the our understanding of reference interactions beyond library but never walking past the reference desk, lo- the kinds of questions received through traditional cated on the first floor. In addition, more technology reference services. A careful look at roving reference had been added on the second floor. The library had questions will advise librarians to think in terms of also eliminated a service point and relocated some scaffolded reference as well as tiered reference. While heavily used materials. Because the reference librar- reference librarians have always known that a one- ians were getting stopped more often in the hallways stop consultation was not the beginning and end of and were observing more students asking questions a student’s research process, this analysis indicates on the second floor, they instituted a limited roving just how varied and complex a student’s library needs reference program to help patrons on the second and are. -
My Library 2020 Strategic Plan-Final
“...libraries are about freedom. Freedom to read, freedom of ideas, freedom of communication. They are about education (which is not a process that finishes the day we leave school or university), about entertainment, about making safe spaces, and about access to information. “...If you perceive a library as a shelf of books, it may seem antiquated or outdated in a world in which most, but not all, books in print exist digitally. But that is to miss the point fundamentally.” – Neil Gaiman, award-winning author (Source: www.theguardian.com/books/2013/oct/15/ neil-gaiman-future-libraries-reading-daydreaming#) 1 myLibrary2020: Data Collection HISTORY The Public Library of Youngstown and Mahoning County (PLYMC) is an institution with origins in Mahoning County dating back to the 1840’s. On Oct. 27, 1880, the signing of Articles of Incorporation made the Youngstown Library Association official. The association’s name was changed to the Reuben McMillan Free Library Association on March 5, 1898, in honor of the Superintendent of Schools, who also became the president of the Library’s Board of Trustees. He was committed to the intellectual development of the city’s youth, a key element of public library service even today in 2014. The Library at the time had 186 volumes, was controlled by the school board, and was housed on West Federal Street until 1898. In 1891 the first true public library was made possible by support from the first tax appropriations, and was housed in a remodeled home on Market Street. In 1907, the sale of that property, as well as a gift from Andrew Carnegie, enabled the Library to relocate to the corner of Wick and Rayen avenues, where the Main Library remains to this day. -
Devops & Software Development Tools
DevOps & Software Development Tools Competitive Landscape and Market Trends v2.3 – December 2018 Shea & Company DevOps & Software Development Tools Market Trends & Landscape The DevTools Market Has Reemerged ◼ Back in 2011, Marc Andreessen somewhat famously wrote “software is eating the world,” putting forward the belief we’re in the midst of a dramatic technological shift in which software-defined companies are poised to dominate large swathes of the economy. Over the intervening six years, accelerated by the cloud and a growing comfort with outsourcing human activates to machines, software has become ubiquitous. With examples like Amazon displacing traditional retailers or a proprietary “Today's large John Deere tractors have application for player evaluation named “Carmine” helping to lead the Boston Red Sox more lines of code than early space to three titles since 2004, the power of software cannot be understated. shuttles.” Samuel Allen (CEO, Deere & Company) ◼ Software is not only disrupting business models in place for centuries (or 86 years of baseball futility), but it also is enabling incumbent vendors across disparate industries to improve product offerings, drive deeper engagement with customers and optimize selling and marketing efforts. Most industries (financial services, retail, entertainment, healthcare) and large organizations now derive a great deal of their competitive differentiation from software. As Andreessen wrote, “the days when a car aficionado could repair his or her own car are long past, due primarily to the high software “Software is like entropy. It is difficult to content.” grasp, weighs nothing and obeys the second law of thermodynamics; i.e., it ◼ But as software has brought benefits, it has also brought increasing demands for always increases.” business agility – and the software industry itself has been changed. -
Magic Quadrant for Enterprise Application Platform As a Service, Worldwide 24 March 2016 | ID:G00277028
Gartner Reprint https://www.gartner.com/doc/reprints?id=1-321CNJJ&ct=160328&st=sb (http://www.gartner.com/home) LICENSED FOR DISTRIBUTION Magic Quadrant for Enterprise Application Platform as a Service, Worldwide 24 March 2016 | ID:G00277028 Analyst(s): Paul Vincent, Yefim V. Natis, Kimihiko Iijima, Anne Thomas, Rob Dunie, Mark Driver Summary Application platform technology in the cloud continues to be the center of growth as IT planners look to exploit cloud for the development and delivery of multichannel apps and services. We examine the leading enterprise vendors for these platforms. Market Definition/Description Platform as a service (PaaS) is defined as application infrastructure functionality enriched with cloud characteristics and offered as a service. Application platform as a service (aPaaS) is a PaaS offering that supports application development, deployment and execution in the cloud, encapsulating resources such as infrastructure and including services such as those for data management and user interfaces. An aPaaS offering that is designed to support the enterprise style of applications and application projects (high availability, disaster recovery, external service access, security and technical support) is enterprise aPaaS. This market includes only companies that provide public aPaaS offerings. Gartner identifies two classes of aPaaS: high-control, typically third-generation language (3GL)-based and used by IT departments for sophisticated applications such as microservice-based applications; and high-productivity, typically model-driven and used either by IT or citizen developers for standardized application patterns such as those focused on data collection and access. Vendors providing only aPaaS-enabling software without the associated cloud service — cloud-enabled application platforms — are not considered in this Magic Quadrant.