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Frequently Asked Questions About the Home Use Program for GM

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Frequently Asked Questions About the Home Use Program for GM Microsoft Office Professional Plus 2013 for just $11.00 CAD*! As a benefit to employees and GM contractors, you are eligible to purchase Microsoft® Office Professional Plus 2013 Home Use Program software for just $11.00 CAD* (software download) and an additional $14 CAD* should you want a DVD back-up. This enables you to purchase and install a full-version copy of Microsoft Office software on your home computer for a minimal price. This offer does not include an operating system such as Windows 7 or Windows 8. What you will receive in this offer is a temporary license for Microsoft Office Professional Plus, to be used during the term of your employment. If your employment or assignment with GM ends, your right to use this software ends. Software purchased through the Home Use Program entitles you to the same free downloadable updates as other retail customers. When new product versions are available, you can upgrade for the same minimal price above. It’s easy to buy All software purchases are made through the Microsoft Home Use Program Web site. Ordering and shipping are both handled through this easy-to-use site. How to Order 1. From the computer that you wish to download the software to, go to www.microsofthup.com 2. Select your home country of residency, and choose your preferred language. *You will be redirected to your country’s HUP site, which will display your country’s software price. 3. Enter your GM company e-mail address and the program code, 0E9C4A4474 Only personnel with the e-mail domains @gm.com, @onstar.com or @gmch.com may order, and GM Hourly employees without an assigned GM e-mail address may get set up to order, via a request to [email protected] 4. Order the software, and if you desire, order a back-up DVD for an additional cost Product Questions?? https://www.microsofthup.com/hupus/contactus.aspx Frequently Asked Questions about the Home Use Program for GM GENERAL INFORMATION What is the Home Use Program? The Home Use Program is a benefit made available as part of Microsoft’s volume licensing programs. Through this offering, GM can give each one of our eligible employees access to a copy of Microsoft® Office Professional Plus 2013 to install and use on a home computer during the term of our License Agreement. What are the features/programs available? The Home Use Program lets eligible employees obtain a licensed copy of select Microsoft Office desktop programs (including Access, Word, Excel®, InfoPath®, Outlook®, OneNote®, PowerPoint®, Publisher, and SharePoint Workspace), to install and use on a home computer. The benefit was designed to help employees have more opportunities to improve their software skills at home, helping to reduce help desk calls at work by being more productive. Visio® Standard and Project Standard are also available to purchase for users which have these installed on their GM system. Is Office 2013 available for Mac, or only Windows-based computers? Office 2013 is available for Windows-based computers. Office for Mac 2011 is available as well. Who qualifies to participate in the program? If you are a GM employee, or a GM contractor who has a GM issued PC, you may order a single license of the Home Use Program software to install and use on a home computer. Are GM contractors eligible to take advantage of the program? They are eligible as long as they have a @gm.com, @onstar.com, or @gmch.com e-mail address, and have a GM issued PC with GM software licenses. However, if a contractor leaves their GM assignment, or is terminated, their license terminates, and they must discontinue use of the software. Are GM hourly employees that do not have an assigned GM e-mail address eligible to take advantage of the program? Yes, but they must first get set up by the GM Home Use Program Benefit Administrator, to be able to order. Send an email including the employee’s personal e-mail address and GMIN to [email protected] I have entered my work e-mail address plus the program code into the Microsoft website, but I get an error message. What should I do? There are only a few valid e-mail domains that will work. Please enter your @gm.com, @onstar.com or @gmch.com e-mail address to purchase the HUP software. NOTE: If you normally use another work e-mail address, such as an @de.opel.com or an @vauxhall.co.uk e-mail address, this address will not work. You must use your @gm.com e-mail address on the website. Is there an option to buy Office Professional Plus 2013 in several languages? Yes, the language packs can be installed right from the downloaded install package at no additional cost. Please note that not all languages may have been released as of this printing. I work with Visio and Project at GM and would like this at home. Is it part of the HUP? Yes. The HUP is for the Office Suite of products including Visio® Standard and Project Standard, which may be purchased in addition to Office Professional Plus 2013. When I order, what will I receive - the physical DVD to install at home, or a code which will allow me to download it from the Microsoft web site? You can choose to receive a DVD, for an additional cost, to install at your leisure, or you can choose to download directly from the Microsoft website. However, please download on your home PC, and not on your GM issued PC. If I choose to download, what happens if I ever need to reinstall my operating system and lose the Office Professional Plus? Will I be allowed to download it again? If you choose to download, the download URL and product key will be provided in the confirmation e-mail that is sent to you. If you lose the key, you can log back in to “My Account” and click on “order history” to get your product key. However, we recommend you back-up the software download upon receipt, if you have not purchased the back-up DVD. Is Windows 7 or Windows 8 available at a discounted price too? Windows 7 and Windows 8 are not part of the HUP. We also do not anticipate that these will be added in the future. ORDERING AND SHIPPING How do I participate in the program? What do I need to do to order? Participation is simple. GM will give you an authorization code that you can use to order the software at Microsoft’s Web site: www.microsofthup.com. Go to the Web site, and enter your name, company e-mail address and authorization code. After entering this information, a secure link will be e-mailed to the address you specify. This link will enable you to choose the software you want, and provide credit card billing and shipping information. Microsoft will send the software directly to you, should you opt for an additional cost back-up DVD instead of just downloading the software. What is the cost of the Home Use Program software? In the United States, you pay $11.00 CAD* per application (i.e., Microsoft Office Professional Plus, Visio® Standard and Project Standard) that is downloaded, and an additional $13.99 CAD* for a back-up DVD, if desired. (shipping and handling are included; taxes, if any, are additional). Prices may vary outside Canada. How are payments made? Is there a way to deduct them from my paycheck? Payments are made by credit card over the secure Web site. Payroll deduction is not an option. What information do I need to have ready in order to buy online? You need to have your authorization code, complete billing and shipping address, your phone number, your work e-mail address where we may contact you about your order, and credit card information. Is my credit card information secure? Microsoft uses the Secure Sockets Layer (SSL) and Private Communications Technology (PCT) security standards through secure servers to provide a high level of security for your transaction. Is my personal information private and secure? Microsoft is committed to your privacy and security. All personal information collected by the Home Use Program site is stored on protected servers. Your personal information will only be used to fulfill your order unless you indicate otherwise. Please refer to our Privacy Policy for more information: http://www.microsofthup.com/hupus/privacy.aspx Can I buy more than one licensed copy of any application? No. The Home Use Program only permits eligible employees to purchase a single license of either Office Professional Plus 2013 or Office for Mac 2011. Will tax be charged on Home Use Program orders? Yes. The applicable country, state or provincial tax or VAT will be applied to the order. This may include tax on shipping. In some countries you may also have a tax liability for which you will be financially responsible. How long will the delivery of my order take? Software downloads are immediate. For back-up DVDs, it depends upon where the product is being shipped. For North America, Europe, the Middle East and Africa, the order will usually ship within 5-7 business days after your order is processed. For Asia Pacific, Japan, and Latin America, the product will usually ship within 21 days after the order is processed. Can I buy older versions of Home Use Program licensed software? No. Only Microsoft® Office Professional Plus 2013, Project Standard 2013 and Visio Standard 2013 for Windows-based PCs, as well as Office 2011 for Mac are available through this program.
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