Products & Prices SkyBest TV Channel Line-up 51 Olympic Channel* Digital Premier Showtime/TMC/FLIX Digital Packages 52 NBC Sports Network* 41 FOX Sports 2* 320 Showtime* Digital Basic Package - $24/mo. Digital Basic 53 Outdoor Channel* 44 FOX Sports Atlantic 321 Showtime Extreme* 55 RFD TV* 94 Channels 1 SkyZhone HD* 45 FOX Sports Central 322 Showtime Family Zone* 61 Freeform* 46 FOX Sports Pacific 323 Showtime Next* Includes 50 Digital Music Channels 2 TBN* 64 Disney Channel* 47 SEC Network* 324 Showtime Showcase* Basic Service is required to receive any other SkyBest TV 3 WBTV - CBS* 4 WUNL - PBS* 65 Disney XD* 54 The Sportsman Channel* 325 Showtime Too* service. 69 Cartoon Network* 7 WXII - NBC* 57 The Cowboy Channel* 326 Showtime Women* 2018 SkyBest TV Annual Notification Information 70 Boomerang 59 Up 327 Showtime Beyond* Digital Plus Package - $69/mo. 9 WSOC - ABC* Caldwell County in 173 Channels 10 WJZY - FOX* 80 Discovery Family Channel* 62 Family Entertainment TV 330 The Movie Channel* 82 The Science Channel* Includes Basic Programming 11 WCCB - CW* 63 Disney Jr.* 331 The Movie Channel Xtra* North Carolina - Residential 83 Destination America* 78 Pets.TV* 12 WMYT - MyTV* 335 FLIX* PO Box 759 Digital Premier Package - $74/mo. 14 WHKY - IND* 84 Investigation Discovery* 86 Outside TV* 85 OWN (Oprah Winfrey Network) West Jefferson, NC 28694 197 Channels 15 WAXN - IND* 109 DIY (Do-It-Yourself)* STARZ/ENCORE 90 Discovery Channel* 113 Recipe.TV* Includes Basic and Plus Programming 17 WETP - PBS* 350 Starz* 1-800-759-2226 91 The Learning Channel* 114 FYI* 20 AppTV* 351 Starz Cinema* www.SkyBest.com 92 National Geographic* 132 Hallmark Drama* Premium Movie Paks 21 Alleghany Community TV 352 Starz Kids & Family* 99 Nat Geo Wild* 140 Turner Classic Movies* HBO – (Includes 6 Channels) $19/mo. 22 Northwestern NC TV 353 Starz Edge* 100 Animal Planet* 142 FX Movie Channel 23 The Education Channel 354 Starz in Black* The 1992 Cable Act requires the following annual 101 History* 158 Fusion* Cinemax – (Includes 7 Channels) $17/mo. 56 EVINE Live 360 Starz Encore* notification of customer service standards. 106 GSN 159 Viceland* 72 UNC EX 361 Starz Encore Action* Showtime/TMC/FLIX – 110 HGTV* 206 ES.TV* 73 North Carolina Channel 362 Starz Encore Black* (Includes 11 Channels) $19/mo. 111 Travel Channel* 225 Daystar Resolution of Complaints and Inquiries 74 Rootle 363 Starz Encore Classic* 112 Food Network* 228 EWTN 93 PBS Kids 364 Starz Encore Suspense* If you have a complaint about your television service, STARZ/ENCORE – (Incl. 12 Channels) $18/mo. 115 LMN* 229 UplifTV 94 Create PBS 365 Starz Encore Westerns* you should first contact SkyBest TV customer service 116 Lifetime* HD Channels 122 HSN 366 Starz Encore Family* by visiting www.skybest.com, emailing 187 C-SPAN 120 Lifetime Real Women A la carte HD Access - $5/mo. 188 C-SPAN2 121 Oxygen* 43 NFL RedZone*/*** [email protected], or by calling 1-800-759-2226. (Includes HD Channels within your subscribed 224 WLFG (Living Faith) 123 E!* You can also visit one of our customer centers listed *Channels also offered with HD Standard-Definition Package) 226 INSP 126 Discovery Life Channel Access. below. Our customer centers are open Monday 227 SBN 128 WeTV Digital Music Channels can **HD Access channels only. – Friday from 8 a.m. to 5 p.m. If your complaint is Set-Top Boxes 230 QVC 129 Hallmark* ***Must subscribe to Digital Plus Standard Set-Top Box $ 3.95/mo. 233 Jewelry TV 130 Hallmark Movies & Mysteries* be found between 601 & 650. not resolved satisfactorily by SkyBest TV’s customer or Premier programming to order. DVR Set-Top Box (320 GB) $ 8.95/mo. 240 Telemundo 131 AMC service department, you may contact the Consumer DVR Set-Top Box (1 Terabyte (TB)) $13.95/mo. 257 MOVIES! 138 IFC Channel line-ups subject to Protection Division of the Attorney General’s Office 259 LAFF TV 139 Sundance Premium Movie Paks 150 American Heroes Channel change. of the State of North Carolina at 877-566-7226 (toll- NFL RedZone $Varies 261 Me-TV HBO 153 TruTV* free inside NC) or 919-716-6000. Broadcast TV fee $12/mo. 262 Antenna TV 300 HBO* 263 ThisTV 154 Cars.TV* 301 HBO Comedy* 156 Syfy* TO RECEIVE HD ACCESS, YOU Cable TV Installation & Miscellaneous Charges 264 Bounce TV 302 HBO Family* West Jefferson Smart Home Installation fee $150.00 265 GRIT TV 161 Bravo* 303 HBO 2* WILL NEED: Returned check fee $ 25.00 267 Comet 169 WGN America* 304 HBO Signature* • An HD Television 1060 Mount Jefferson Rd Non-pay reconnect fee $ 20.00 268 Charge! 170 TBS* • An HDMI cable or component cables West Jefferson, NC 28694 305 HBO Zone* • HD Access through SkyBest TV Reconnect fee $ 40.00 660 WCOK 171 USA Network* 336-877-1350 (Ashe) Move service fee $ 40.00 680 WKSK 172 TNT* 174 FXX* Cinemax Seasonal reactivation fee $ 40.00 690 WMCT 175 FX* 310 Cinemax* Sparta Customer Center Early termination fee $ 95.00 1155 Velocity** 311 ActionMax* 176 A&E* 199 Grayson Street HDMI Cable $ 10.00 180 CNN* 312 MoreMax* Digital Plus Optical Audio Link Cable $ 4.95 182 HLN* 313 ThrillerMax* Sparta, NC 28675 25 The Weather Channel* Tripp Lite Power Strip $ 9.95 183 FOX News Channel* 314 MovieMax* 336-372-1350 (Alleghany) 26 SkyBest Local Weather Additional ADB Remote Control $ 19.95 184 FOX Business Network* 315 5StarMax* 30 FOX Sports Southeast* Standard set-top box replacement fee $105.00 185 CNBC* 316 OuterMax* 31 ESPN* Boone Customer Center DVR set-top box replacement fee $220.00 186 MSNBC* 32 ESPN 2* 192 BBC America* 217 Wilson Drive Service visit to upgrade or exchange set-top box 33 ESPN Classic 193 BBC World News First set-top box $ 30.00 34 ESPNews* Boone, NC 28607 201 MyDestination.TV* Each additional set-top box $ 15.00 35 ESPN U* 828-963-1350 (Watauga) 209 Great American Country* 36 FOX Sports Carolinas* Rates are subject to change. Some restrictions may apply. Prices 216 Comedy.TV* 37 MASN* do not include applicable taxes and fees. 220 The Hillsong Channel Banner Elk Customer Center 38 MASN 2* *If a service visit is required to reconnect service, additional fees 221 JUCE TV 39 NFL Network* 20 High Country Square, Hwy 184 may apply. 222 Smile of a Child 40 FOX Sports 1* 1148 HD Net Movies** Banner Elk, NC 28604 48 Tennis Channel* 1149 AXS TV** 828-898-1350 (Avery) 50 Golf Channel* Your Bill installations, service calls and other installation activities are are encouraged to contact SkyBest to inquire about whether a You have the option of removing, repairing, rearranging or SkyBest, like most communications companies, bills one scheduled in four-hour work windows during normal business particular remote control unit would be compatible with your maintaining the inside wiring yourself or hiring a qualified month in advance. Therefore, any change in services will be hours. We cannot cancel a service call after the close of busi- equipment. Please note that customer-owned remote control outside contractor to do the work for you. It is extremely reflected on the next month’s bill. The first bill you receive ness on the day prior to the scheduled service appointment. units might not be functional with SkyBest TV set-top boxes. important that only high quality home wiring materials be used after initial installation or after you make service changes to We will help you determine, to the best of our knowledge, and that these materials are properly installed to maintain sig- your account will contain prorated charges in addition to your Excluding conditions beyond our control, such as natural whether or not the remote you have will work with our equip- nal quality in compliance with FCC technical regulations. If you regular monthly charge. The prorated charges will appear disasters, power outages, civil disturbances, and severe or ment. We cannot guarantee we will have information regard- choose to install, replace or repair wiring or hire a third-party on your bill under the Video Service – Non-recurring charges unusual weather conditions, technicians will begin working on ing a particular remote you may have in your possession. We contractor to do it for you, we will be happy to furnish at cost section. You will receive your bill on approximately the same service interruptions promptly or no later than 24 hours after will, in good faith, keep a list of remotes that we know do work the necessary wiring and connector that will meet required date each month. the interruption becomes known. Service interruptions are with our system. technical standards, or provide you with a list of technical spec- defined as the loss of picture or sound on one or more chan- ifications for the equipment should you choose to purchase it To avoid delinquency, full payment of the amount due must nels. We begin work to correct most service problems the Television Picture Quality elsewhere. Please note, however, that in the event of improper be received by the due date printed on the bill. If your next business day after being notified of a problem. We do Upon experiencing problems with the quality of television materials or improper installation causing signal degradation, service is disconnected for nonpayment there will be a $20 not promise uninterrupted service. Customer is entitled to signals that you receive, you should contact SkyBest TV as we may be required under federal law to terminate your ser- reconnect fee added to your next bill. There is a $25 fee for partial credits when service is completely out for more than soon as possible via email to [email protected], through our vice until the problem can be remedied. all returned checks. a continuous 48 hours. SkyBest TV is not responsible for the website, www.skybest.com, or by calling 1-800-759-2226. A Upon termination of service, if a refund is due, refund checks installation or maintenance of any customer-owned entertain- trained customer service representative will do all that is pos- Privacy Policy will be issued within the next bill cycle, or no later than 30 ment equipment. sible to resolve your problem over the phone. If this cannot In providing television service to you, we obtain certain person- days after termination if all SkyBest TV equipment is returned. be done, an appointment will be established to have a skilled ally identifiable information, that is, information that identifies Disconnecting Service Otherwise, a refund check will be issued within 60 days after technician come to your home in order to resolve your prob- you individually. Your information may include: name, service If during your contract obligation you voluntarily disconnect the return of all equipment supplied by SkyBest. Equipment lem. If, in your opinion, the service technician fails to correct address, billing address, telephone number(s), social security service, move to an area where service is not available or must be returned in good condition as stipulated in your the problem, you should call us again and we will review the number, driver’s license number, premium service you have your service is disconnected for non-payment, SkyBest will SkyBest TV contract. actions taken. Should we continue to be unable to resolve the selected, demographic information, user ID(s), password(s), bill you a $95.00 early termination fee. It is your responsibility problem to your satisfaction, you may contact the applicable email addresses, correspondence and communications records. Your monthly bill not only details your charges, payments and to return all SkyBest TV equipment, including set-top boxes, franchise authority. For SkyBest TV, this would be the Con- We maintain customer information concerning credit, billing credits, it may also contain special messages. Please read all associated cords and cables as well as all remote controls. sumer Protection Division of the Attorney General’s Office of and payment, security deposits, maintenance and repair, these messages to ensure that you are up-to-date on any You are liable for equipment that is lost, stolen, damaged or the State of North Carolina at 1-877-566-7226 (toll-free inside equipment and services provided and other service-related changes, offers and news from SkyBest TV. not returned for any reason. We will bill you for unreturned NC) or 1-919-716-6000. functions. It is our policy to collect only the personal informa- or damaged equipment. If there is a balance due, you will tion needed to provide the services we offer with the qual- If you have any questions about your bill, please contact our receive a final bill that will include a charge for set-top boxes Customer Service Department at 1-800-759-2226 during Home Wiring ity you desire and deserve. It is also our policy to keep that and remotes that have not been returned as of the issue The following Federal Communications Commission (FCC) information secure and to retain it only as long as needed for normal business hours. We are open Monday through Friday date of the bill. These charges will be based on the current from 8 a.m. to 5 p.m. If you see a charge on your bill that you required notice will serve to inform you of your options regard- our business relationship or as the law may require. We take replacement value of the unreturned equipment. To the ing the home wiring that is used to provide your SkyBest TV reasonable steps to protect your information from unauthor- did not authorize, please contact us immediately. All charges extent permitted by law, customer will pay us any costs or appearing on your bill are considered valid unless you file a service. Home wiring is the wiring (i.e., cords, cables, etc.) that ized access. fees we reasonably incur to collect amount owed to SkyBest runs from your set-top box(es) to the Ethernet connection, then dispute with us. You have 90 days from the date of the bill TV, including a reasonable attorney fee. to dispute any charge(s). If you do not file a dispute, you from the Ethernet connection to the ONT (Optical Network For more information about our privacy practices, please refer agree to pay all charges on your bill, according to the terms Terminal) which will be placed on the outside of your home. to our Privacy Policy brochure. You can request a copy at any Equipment and Compatibility It includes extra outlets, splitters, connections and fittings or customer center location or view it on our website at www. of the contract you signed to obtain SkyBest TV. To preserve A SkyBest TV set-top box is required for each television set all your rights to dispute resolution, you must contact us via wall plates attached to the wire, but does not include terminal SkyBest.com. We will mail you a copy annually and any time to which you want programming service. Only set-top boxes devices, such as converters, descramblers, AB switches, pa- updates or changes are made. email at [email protected], or write us at SkyLine TMC/ provided by SkyBest are compatible with SkyBest TV. SkyBest Communications, Inc., PO Box 759, West Jefferson, rental lockout devices, security devices, etc. You are allowed NC 28694. Our goal is to resolve the issue to your satisfac- to remove, replace, rearrange, repair or maintain any wiring Instructions for Use Where service is received through a set-top box, you may not located within the interior space of your home so long as such Complete instructions for how to use SkyBest TV are provided tion. If we fail to do so, you may contact the Consumer Pro- be able to use special features and functions of your TV, DVD tection Division of the Attorney General’s Office of the State actions do not interfere with any ability to meet FCC technical at installation and online at www.skybest.com. player, VCR or other customer-owned home entertainment standards, or provide service to your neighbors. of North Carolina at 1-877-566-7226 (toll-free inside NC) or equipment. This could include, but is not limited to, features 1-919-716-6000. For closed captioning issues, please write: that allow you to view a program on one channel while simul- We are not responsible for problems relating to the operation SkyBest TV - Closed Captioning Issues Installation & Service Maintenance Policies taneously recording a program on another channel; record of customer-owned consumer electronic equipment such as Attn: Regulatory Manager Standard installation of new service for those who live within two or more consecutive programs that appear on different televisions, VCRs, home antennas, etc. which may be con- PO Box 759, West Jefferson, NC 28694 our FTTP network is performed within (9) nine business days channels; and use advanced picture generation and display nected to the inside wiring in your home. In addition, we are Or email [email protected] after an order has been placed or later per customer request. features such as “picture-in-picture” and channel review. not responsible for problems caused by tampering, neglect or Or call 1-800-759-2226 “Standard” installations are those that are located up to Remote control units that are compatible with set-top boxes or abuse. 125 feet from the existing distribution system and do not other terminal equipment may be obtained from SkyBest TV or *2018 SkyBest TV Annual Notification Brochure require fiber construction to the premises. Appointments for from sources other than SkyBest TV such as retail outlets.You Effective July 1, 2018.