What am I entitled to? Completed forms If your Gatwick Express, Great Northern, Southern or Please check you have completed each section of this Enhanced Thameslink train is delayed by more than thirty minutes form with all the information needed. Please send your we’ll compensate you under our Delay Repay scheme. completed form to: Find out more or claim at Freepost Plus RTGL–ELXC–HAUU compensation gatwickexpress.com Govia Thameslink Railway greatnorthernrail.com Unit 16 southernrailway.com Coalfield Way Passenger claim form thameslinkrailway.com Ashby-De-La-Zouch LE65 1JT Season ticket holders We also offer enhanced compensation under certain circumstances. Further comments Enhanced compensation may be payable in addition, If you have any recommendations that you feel could if in a business reporting period you experience delays improve our services, or would like to comment on any to your journey of 30 minutes or longer on 12 days. aspect of our service, please contact us online, by phone Your compensation will be either 2 day return journeys or by writing to us. Our contact details are: anywhere on the Gatwick Express, Great Northern, Southern or Thameslink route (valid for 12 months from Email
[email protected] [email protected] the date of issue) or rail travel vouchers to the value of a
[email protected] single journey between the stations for which your
[email protected] Season ticket is valid. You can choose which option you Twitter @GatwickExpress would prefer. @GNRailUK To claim, please fill in the details we need overleaf. In @SouthernRailUK all cases we will need copies of your photocard and the @TLRailUK Season ticket(s) that cover the journeys you are claiming Website gatwickexpress.com for.