What am I entitled to? Completed forms If your Gatwick Express, Great Northern, Southern or Please check you have completed each section of this Enhanced Thameslink train is delayed by more than thirty minutes form with all the information needed. Please send your we’ll compensate you under our Delay Repay scheme. completed form to: Find out more or claim at Freepost Plus RTGL–ELXC–HAUU compensation gatwickexpress.com Govia Thameslink Railway greatnorthernrail.com Unit 16 southernrailway.com Coalfield Way Passenger claim form thameslinkrailway.com Ashby-De-La-Zouch LE65 1JT Season ticket holders We also offer enhanced compensation under certain circumstances. Further comments Enhanced compensation may be payable in addition, If you have any recommendations that you feel could if in a business reporting period you experience delays improve our services, or would like to comment on any to your journey of 30 minutes or longer on 12 days. aspect of our service, please contact us online, by phone Your compensation will be either 2 day return journeys or by writing to us. Our contact details are: anywhere on the Gatwick Express, Great Northern, Southern or Thameslink route (valid for 12 months from Email [email protected] [email protected] the date of issue) or rail travel vouchers to the value of a [email protected] single journey between the stations for which your [email protected] Season ticket is valid. You can choose which option you Twitter @GatwickExpress would prefer. @GNRailUK To claim, please fill in the details we need overleaf. In @SouthernRailUK all cases we will need copies of your photocard and the @TLRailUK Season ticket(s) that cover the journeys you are claiming Website gatwickexpress.com for. All claims must be received within 28 days of the end greatnorthernrail.com of the reporting period your journeys occur within. If southernrailway.com you are an Oyster travelcard user we’ll need a copy of thameslinkrailway.com your Transport for London statement. Telephone Gatwick Express 0345 850 1530 For the key smartcard holders simply supply your full Great Northern 0345 026 4700 name, address and key card number so we can check Southern 0345 127 2920 your journey history Thameslink 0345 026 4700 07:00 to 22:00 every day except Christmas Day Textphone Gatwick Express 0345 127 2940 Great Northern 0800 975 1052 Southern 0345 127 2940 Thameslink 0800 975 1052
We reserve the right to check the validity of all claims we receive. We treat seriously any applications we believe may be fraudulent and will take further action if appropriate. GTR-1701-CR-Enhanced compensation Enhanced compensation claim form Please use block capitals and black ink Personal details Title First name(s) Last name
House name /number
Address
Town / city Postcode
Daytime tel. (incl. area code) Work Home Tel. (mobile)
Email Your journey details Please give details of the delayed Great Northern, Southern or Thameslink journeys that you wish to claim for. The information provided will be used in accordance with our privacy policy. Visit or greatnorthernrail.com/privacypolicy, southernrailway.com/privacypolicy or thameslinkrailway.com/privacypolicy for more information.
What date did you At which station did you At which station did you What was the Length of delay travel? (dd/mm/yy) start your journey? finish your journey? scheduled departure time? (hh:mm) / / : :
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Which enhanced compensation would you prefer to receive? Rail travel voucher Complimentary ticket Your ticket If your ticket is a Weekly ticket(s), please don’t forget to enclose the used ticket(s) with this form. If your ticket is a longer validity Season ticket, please enclose a copy of the ticket and your photocard. For Oyster travelcards please enclose an Oyster statement. Please do not staple tickets to this form.
What type of ticket did you buy? Ticket/the key card number
Issuing ticket office
Ticket price
Photocard number
Start date (dd/mm/yy) / / Please affix your used ticket here
Expiry date (dd/mm/yy) / / Please do not use staples
Confirmation Signature
Date (dd/mm/yy) / /