A Guide to Your Hospital Stay

A Guide to Your Hospital Stay Smoke-Free Environment To protect our patients, visitors, and staff from the harmful effects of second-hand smoke, smoking is not permitted anywhere on UPMC property. All UPMC hospitals, facilities, and grounds, including parking lots, garages, and other outdoor locations such as UPMC-owned sidewalks, are smoke-free. UPMC has no designated smoking areas. If you choose to smoke, you cannot do so on the UPMC campus. A patient who smokes does so against our advice and assumes the risk for any problems as a result of smoking. For information about smoking and how to quit, access the patient education materials on UPMC’s website at UPMC.com/HealthLibrary or visit UPMC.com/Classes. If you’re interested in “Becoming a Quitter,” call 1-800-QUIT-NOW (1-800-784-8669) or visit pa.quitlogix.org. Language Interpretation

Please notify your caregiver if you speak [language]. Interpretation services are provided at this facility free of charge.

Please let your provider know when you make your appointment that you will need an ASL interpreter.

1 TV Channel Listing (Updated September 2016)

2 C-SPAN 34 FOX News Channel 4 ION 35 PCNC 5 WPCB (Cornerstone TV) 36 CNBC 6 KDKA (CBS) 37 TLC 7 WPGH (FOX) 38 ABC Family 8 WTAE (ABC) 39 Cartoon Network 9 WQED (PBS) 40 Disney Channel 10 WPMY-22 (My TV) 41 A & E Network 11 FYI 42 Lifetime TV 12 WPXI NBC (Pittsburgh Channel 11) 43 SPIKE TV 14 Municipal Services 44 VH1 15 WPCW (CW) 45 E! 16 The Weather Channel 46 History 18 WGN 47 AMC 20 QVC 48 PCN 21 Public Access 49 Food Network 23 TBS 50 Animal Planet 24 MTV 51 Magee-Womens OB Channel 25 USA Network 52 Magee-Womens General Information 26 Nickelodeon 53 Patient Education 27 ESPN 54 C.A.R.E Channel (relaxation) 28 ESPN2 55 UPMC General Information 29 ROOT 56 Newborn Channel 30 NBC Sports 58 Travel 31 Golf 59 Style 32 CNN 72 Big Ten 33 HLN 99 HSN

2 Patient Education TV Playlist

Title Start Times* Nutrition: Healthy Eating for Life 6:00 a.m. 1:45 p.m. 9:30 p.m. Exercise: Getting Active, Staying Active 6:15 a.m. 2:00 p.m. 9:45 p.m. Managing Your Stress 6:30 a.m. 2:15 p.m. 10:00 p.m. Recognizing Depression 6:50 a.m. 2:35 p.m. 10:20 p.m. Carbohydrate Counting: Skills Into Practice 7:10 a.m. 2:55 p.m. 10:40 p.m. What Is Diabetes: Type 2 7:35 a.m. 3:20 p.m. 11:05 p.m. Taking Insulin 7:55 a.m. 3:40 p.m. 11:25 p.m. Monitoring Your Blood Glucose 8:15 a.m. 4:00 p.m. 11:45 p.m. Safe Sleep for Your Baby Right From the Start 8:40 a.m. 4:25 p.m. 12:10 a.m. Preventing Shaken Baby Syndrome 8:55 a.m. 4:40 p.m. 12:25 a.m. After a Stroke 9:10 a.m. 4:55 p.m. 12:40 a.m. Smoking: Get Ready to Quit 9:30 a.m. 5:15 p.m. 1:00 a.m. Pain Management: It's Your Right 9:50 a.m. 5:35 p.m. 1:20 a.m. Coronary Angiography and Angioplasty 10:10 a.m. 5:55 p.m. 1:40 a.m. Heart Surgery: Getting Ready to Leave 10:30 a.m. 6:15 p.m. 2:00 a.m. the Hospital Women and Heart Disease 10:50 a.m. 6:35 p.m. 2:20 a.m. Atrial Fibrillation 11:20 a.m. 7:05 p.m. 2:50 a.m. Heart Failure: Leaving the Hospital 11:35 a.m. 7:20 p.m. 3:05 a.m. COPD: Take Control 11:45 a.m. 7:30 p.m. 3:15 a.m. Patient Safety: Stay Safe While You Are in 12:00 p.m. 7:45 p.m. 3:30 a.m. the Hospital Advance Directive: Taking Control 12:20 p.m. 8:05 p.m. 3:50 a.m. Anticoagulant Medication: Taking It Safely 12:40 p.m. 8:25 p.m. 4:10 a.m. Pneumonia: Recovery and Prevention 1:00 p.m. 8:45 p.m. 4:30 a.m. Ostomy Care at Home 1:15 p.m. 9:00 p.m. 4:45 a.m.

*Start times may vary by a couple of minutes. Thank you for your patience.

3 Welcome Letter from Leslie C. Davis, President

Welcome to Magee-Womens Hospital of UPMC. At Magee, our first priority is the well-being of our patients. We’re very proud of our hospital and especially our staff, who provide high-quality patient care with concern for you as an individual. This guide is a good source of information. I encourage you to read it to learn about our services. If you have questions about your care, the staff on your unit can answer your questions. We will do everything we can to make your stay with us as pleasant and comfortable as possible.

Yours truly,

Leslie C. Davis President Magee-Womens Hospital of UPMC

4 Table of Contents Smoke-Free Tips for Your Health Environment ...... Inside Front Cover and Wellness ...... 12 Language Interpretation ...... 1 For More Information ...... 13 TV Channel Listing ...... 2 Patient Education TV Playlist ...... 3 Patient Rights and Welcome Letter from Responsibilities ...... 13 Leslie C. Davis, President ...... 4 Patient Rights ...... 13 For More Information ...... 5 Patient Responsibilities ...... 16 Important Information Non-discrimination in for Your Stay ...... 6 Patient Care ...... 18 UPMC No Weapons Policy ...... 18 Caregivers You Will Meet ...... 6 Notary Services ...... 18 Medicine Safety ...... 6 Hearing Assistance ...... 7 Complaints, Concerns, Language Interpretation Services . . . . 7 and Questions ...... 19 Accessibility ...... 7 Questions to Ask Before Meals ...... 7 I Go Home ...... 20 Visiting Information ...... 8 Accommodations ...... 9 Notes ...... 20 Parking ...... 9 Banking ...... 10 For More Information Mail ...... 10 If you have any questions about our Telephone and Television ...... 10 services, please call the operator Carepages ...... 10 at 412-641-1000 and they will make E-Cards ...... 10 sure you are connected with the right person or department. Patient Relations ...... 11 Condition Help ...... 11 Safety ...... 11 Patient Personal Property ...... 11 Lost and Found ...... 12 Cell Phones and Wireless ...... 12 Gift Shops ...... 12 Gardens ...... 12 Spiritual Care ...... 12 Donations to Magee ...... 12

5 Important Information Health Unit Coordinators (HUC) We provide clerical support by answering call for Your Stay bells, phones, and use the computer to assist with your care. We wear casual attire with Caregivers You Will Meet navy blue lab jackets. You will receive care from many staff Respiratory Therapists members during your hospital stay. Below is We give you breathing treatments and oxygen a list of various staff members who may assist therapy, if needed. We wear navy blue scrubs. in your care: Medical Social Workers Doctors We work with case managers, your nurses, We have the primary responsibility for your and doctors to coordinate your plan of care care while you are in the hospital. We may before admission, during your stay, and after also consult a specialist if needed. discharge. We wear casual attire with a white lab coat. Nursing Staff: RNs and LPNs We are responsible for your overall care. We Care Manager/Health Manager perform many skills to help you get well and We are responsible for coordinating your care, will teach you about your medicine and working with your insurance company, and other important information. Please ask us if planning for your discharge needs to assure you have any questions about your care. You a safe transition out of the hospital. We wear may notice nurses using electronic devices casual attire with a white lab coat. such as smart phones and computers. Rest assured they are reviewing clinical information Clinical Nurse Specialists about your care and are not conducting Clinical nurse specialists specialize in skin and personal business. In the Operating Room wound care and management of pain and and Womancare Birth Center, the nurses wear complex symptoms. Your doctor or health blue scrubs. On the general units, registered manager may refer you to us. We wear white nurses and licensed practical nurses wear scrubs or uniforms. black or white uniforms. Lactation Consultants Patient Care Technicians and Nursing We assist with breastfeeding if you need extra Assistants assistance or want to purchase breastfeeding Our primary function is to assist in your care. supplies for home. We wear casual attire with We will help you to the bathroom, take your a white lab coat. vital signs, draw your blood work, and perform other special tasks with you. We wear dark Medicine Safety purple scrubs. Do not take any medicines that you brought Housekeeping to the hospital from home unless your We are responsible for cleaning your room doctor or nurse tells you it is okay. You should each day. Our goal is to ensure that every give your personal supply of medicines to patient room is kept clean at all times. If you someone to take home for you. have any special requests please feel free to contact the housekeeping department directly. We wear teal blue scrub tops with black pants.

6 Hearing Assistance devices, sound signalers, interpretation To meet the special needs of patients and services, video remote interpreting, key visitors who are hearing impaired or deaf, we documents in alternative formats, and other offer printed educational materials, amplified services are available to enhance the patient telephones, closed-captioned television, experience and provide access to our sign language interpreters, and a portable excellent health care services. Access telecommunications device for the deaf features include: (TDD). To obtain a TDD or any of the aids •• Handicapped parking spaces are available listed above, ask the nursing staff on your in the parking garage. patient unit. To obtain hearing and deaf •• An underground tunnel connects the Zero interpreting services, call 412-641-4185. Level of the garage to the Zero Level of the hospital, just below the Main Lobby, with Language Interpretation easy access to the main elevators. Services Language interpreter services are available Meals to patients and their families at no cost. Meals at Magee are provided through Magee provides language interpreter services Room Service which is available from to patients through a special phone system 6:30 a.m. to 9 p.m. To place your order, dial with access to 150 different languages. 641-MEAL (6325). Please ask your nurse for All patient care areas are equipped with help or if you want to see a dietitian. Gourmet necessary phones. If you have impaired selections are available for an additional hearing, amplified phone receivers, and TDD charge to you. (Telecommunications Device for the Deaf) Your family members may buy a guest tray are available. Sign language interpreters are from 7 a.m. to 9 p.m. from Room Service by available as needed. Arrangements can be dialing 641-MEAL (6325). Payment is due made for a sign language interpreter by when the guest tray is delivered to the room calling 412-641-4185. (cash only). UPMC Global Care UPMC Global Care is a comprehensive Cafeteria Hours program for patients from countries where Magee’s cafeteria is open Monday through advanced health care is not readily available. Friday from 6:30 to 10 a.m., 11 a.m. to 3 p.m, It offers special services for our international 4 p.m. to 7 p.m. and Saturday, Sunday, and guests. Contact UPMC Global Care at Holidays from 6:30 to 10 a.m., 11 a.m. to 2 p.m., 877-320-UPMC or 412-688-8762. and 3 to 6:30 p.m. Garden View Gift Shop Café Accessibility The Garden View Gift Shop Café is open Monday through Friday from 7:30 a.m. to Magee-Womens Hospital of UPMC ensures 7 p.m. (the deli closes at 4 p.m.), and is that health care is accessible to people with closed on weekends and all major holidays. disabilities, including those with mobility The phone number is 412-641-4180. disabilities, hearing loss, vision loss, speech impairments, and intellectual/cognitive Vending Machines disabilities. Accessible parking, valet services, Vending Machines are located inside of the accessible patient rooms, assisting listening cafeteria and throughout the hospital.

7 Visiting Information We encourage your other children to visit. Our patient and family centered care They must be accompanied by an adult at all philosophy offers flexibility for visiting. You times. For safety reasons, no other children have a right to receive visitors, including, but under the age of 13 may visit. You will be not limited to, a spouse, a domestic partner, asked to complete a Sibling Visitation another family member, or a friend. You also Checklist each day your child visits. have a right to change your mind about who Womancare Birth Center you wish to visit you at any time. Childbirth is a family event. We recognize the Visitors are able to visit throughout the day support that your family and friends provide when welcomed by the patient. However, during your stay. Please be aware of some your health and safety are important to us safety and security concerns. These are and we may need to limit visitors for the especially important with as many people following reasons: come in and out of hospital areas. Please help us to maintain a safe environment for you and Your need for privacy or rest. •• your family by asking your family and friends •• Need for privacy or rest by another to follow these guidelines: individual in a semi-private room. Triage Area •• A risk of infection to you or your visitors. Visitors may be limited to only one (1) support Anyone who is sick or has been exposed to person due to limited space. Children are an infection such as chicken pox in the past discouraged from visiting in triage. three weeks should not visit. Labor and Delivery Rooms •• The number of visitors may be limited in Four visitors per patient are permitted at any certain areas. one (1) time. •• Behavior presenting a direct risk or threat An enhanced security procedure featuring to you, hospital staff or others, or disruptive visitor passes to gain access to the to the unit. Womancare Birth Center is in use. Birth •• Any court order limiting or restraining Center patients and their designated support contact. person(s) will be issued four (4) visitor badges from the registration desk. These •• If you are being treated for substance badges are color coded by day, and are active abuse and your protocol includes for a 24-hour period to gain access to the restricted visitors. Labor and Delivery area. Badge drop-off boxes Medical Surgical and Postpartum Units are located outside of the Labor and Delivery Children visiting must be accompanied by an area. Patients and their designated support adult who is not the patient at all times. person(s) will be responsible for distributing the badges to the family and friends they wish Neonatal Intensive Care Unit (NICU) to allow visiting. Visitors are limited to four at a time. One of the visitors must be a parent or main support Mother-Baby Units with an identification (ID) band. The Mother-Baby units are locked units and require a badge to enter.

8 Accommodations To speed your exit when ready to leave the Patients, caregivers, and loved ones may hospital, call the valet service from your room. decide to stay at Family House, a non-profit Dial 412-641-2090, and then go to the Main organization that provides convenient, Lobby. Valet customers pay at the Main Lobby affordable accommodations in a home-like parking cashier. If you do not call ahead, your environment for patients and their families vehicle will be brought to the Main Lobby who are in Pittsburgh for medical treatment. after you present your ticket to pay. With 4 locations in the Oakland and If you leave the hospital after the valet service Shadyside areas of Pittsburgh, a variety of closes, retrieve your keys from the Main single rooms, double rooms, and suites are Lobby parking cashier when you pay. After available from $45* to $75 per night. For more 10:30 p.m., pay and retrieve your keys in the information, or to inquire about room Emergency Department. availability, please visit the Family House When You Leave the Hospital website at www.familyhouse.org or For inpatients and same-day surgery patients, call 412-647-7777. parking is free on the day of discharge. *Prices throughout are subject to change Drivers should pull into the Discharge level at any time. (Zero level) of the garage and park in one of the designated discharge spots. Hospital staff Parking will provide the driver with a payment ticket to use with the parking ticket in the automatic Parking is available for visitors and patients in pay station.The patient can then be the main parking lot 24 hours a day. Enter the discharged to the Zero Level of the hospital parking lot from Halket Street. to the garage. Payment If you prefer to leave the hospital by walking When leaving the hospital, pay at the parking out on your own, please stop at the nurse’s cashier or at the automated pay stations. station to complete the discharge process. After the exit ticket is issued, the vehicle must If you prefer to use our wheelchair services, exit the lot within 15 minutes. your nurse can arrange this through our Parking Cashiers transport tracking system. This process may Main Lobby (Purple Zone): take 20 to 30 minutes. 6 a.m. to 10:30 p.m. daily Long-Term Stays Emergency Department (Blue Zone): After 10 consecutive days, one designated 10:30 p.m. to 6 a.m. daily family member qualifies for a discounted parking rate. Automated Pay Stations Main Lobby – First Floor After 30 consecutive days, one designated Discharge Level – Zero Level family member is eligible for free parking. For more information, please call the parking Valet Service office at 412-641-4904. Parking valet service is available Monday through Friday from 5:30 a.m. to 4:30 p.m. In addition to standard parking fees, there is an extra charge for valet service; tipping is not required.

9 Banking E-Cards A PNC Bank machine is located in the If you can’t visit your loved one in the hospital, Main Lobby, and a Citizens Bank machine you can still show you care. Just send an is located near the cafeteria. E-Card. It’s easy to do and free. An E-Card is an electronic greeting card that you can Mail personalize for your loved one who is staying at a UPMC hospital. To get started, log on to Mail is delivered each day. Mail sent to you at ecards.upmc.com. Once you create an the hospital should be addressed as follows: E-Card, a staff member will print it out in color Magee-Womens Hospital of UPMC and hand-deliver it to your loved one’s room 300 Halket St. at no cost to you. Pittsburgh, PA 15213 Patient Relations Telephone and Television Among the many people who will contribute In an effort to make your hospital stay as to your care at Magee are staff of Patient comfortable as possible, we provide free Relations. cable TV and local telephone service in every How Can We Help? patient room. Our Patient Relations coordinators can help to Your family can call you directly on your facilitate communication between you and bedside phone by dialing the number on your our health care staff. We can assist with phone. To place a local outgoing call, dial 9 questions you may have about your care. If and then the number you are calling. You may you are unable to resolve your concerns with want to use a calling card for toll and long your health care team, we can help to resolve distance calls. any problems you may have. We also are here Volume-controlled phone equipment is to provide encouragement and support. available to patients with hearing To Contact Us impairments. Please tell your nurse if You can talk with a Patient Relations you need it. coordinator by phone or arrange a meeting. To contact us, call 412-641-4579. Carepages If you are calling after business hours, please While your loved one is staying with us, leave a message and your call will be returned take a few minutes and create a CarePages the following business day. website. It’s free and easy to do. CarePages are free, private websites that you create and Condition Help personalize. Family, friends, and patients can develop a CarePages website to use during Condition Help is a patient safety hotline that and after a hospital stay and during long-term patients and families can call when there is a care. Log on to www.carepages.com/UPMC change in the patient’s condition and the to get started. patient or family is unable to get the attention of a health care provider. When hospital operators receive a Condition Help call, a rapid response team is activated to address the patient concern.

10 The Condition Help program provides a Patient Personal Property hotline for hospital patients and their family Please leave personal property, such as members to call when there is: jewelry, large amounts of cash, and •• An emergency and patients or loved ones sentimental items, at home. You may need a can’t get the attention of hospital staff. small amount of cash for newspapers or other small items during your stay. UPMC is not •• A communications breakdown in how care is given. responsible for any patient valuables or other personal property brought to the hospital. •• Uncertainty over what needs to be done. To activate Condition Help, dial 1-4444 from Lost and Found any phone in the facility. To ask about a lost or found item, please Why does UPMC have Condition Help? call 412-641-4191. UPMC is the forerunner among hospitals in the United States for the use of rapid response teams to address urgent patient concerns. We Cell Phones and Wireless began using Condition Help to empower Wireless Service patients and their visitors to help prevent Having a loved one in the hospital can be medical errors and breakdowns in worrisome. We at UPMC want to help you communication regarding patient care. through this experience. For your convenience, free wireless service is available to access the What happens after Condition Help Internet on laptops and other computer is called? devices while in a UPMC Wi-Fi hotspot. Every Condition Help call brings a rapid response team immediately to the patient’s To log on: bedside and includes a follow-up meeting the •• Click “Settings” next day, which serves as a learning experience for the staff. Condition Help is •• Click “Network Connections” on your non-punitive, meaning that staff members will laptop or computer device not get in trouble if a patient calls a Condition •• Choose GIA (Guest Internet Access) Help. The goal is to use patients and their to connect family members as an integral part of the Please read and follow all posted signs in the care team. hospital regarding restrictions on the use of cell phones, wireless computers, and other Safety wireless devices that transmit radio signals. It is important to be extra careful and safety- Restrictions may exist in hospital areas such aware while you are in the hospital. Please do as operating rooms, transplant intensive care as staff ask regarding hospital policies and rooms, and radiology imaging rooms. Do not procedures in order to keep all of our patients, use cell phones or any wireless devices within visitors, and staff safe. Ask your visitors to six feet of medical equipment in patient follow the rules and regulations too. Security care areas. service is available 24 hours a day. The phone number is 412-641-4191.

11 Gift Shop Donations to Magee The Garden View Gift Shop has a wide variety Often, a patient, family member, or friend is of gifts and flowers as well as a selection of grateful to a doctor, nurse, or other health care greeting cards, magazines, and personal professional for their compassionate, life- items. Car seats are also available for saving care and would like to show their purchase. The Garden View Gift Shop is appreciation or say thank you in a special way located on the main floor, off the lobby. The for the care they received. shop is open 7:30 a.m. to 8:30 p.m. weekdays Magee-Womens Foundation’s Grateful and 9 a.m. to 3 p.m. weekends. It is closed on Patients, Grateful Hearts program offers you all major holidays. The phone number an opportunity to express your gratitude by is 412-641-4180. making a heart-felt contribution. The gift can be made in honor of or in memory of someone Gardens special. Or you may choose to mark a milestone such as a special occasion, Three gardens are available to our patients anniversary, or birthday. and visitors. A turtle and fish pond is located on the 1st Floor and is open to all patients and Visit www.mwrif.org or call 412-641-8977 for visitors 24/7. The Café Courtyard is open to more information about donating to Magee. all patients and visitors 24/7 and can be accessed through the Ultrasound hallway on Tips for Your Health the 1st Floor. The Womancare Birth Center and Wellness (WCBC) Courtyard is available 24/7 for patients and support persons who have While you are in the hospital, here are some access to the WCBC. tips for your health and wellness that may be helpful: Spiritual Care •• Talk to your health care team. Always feel Spiritual care is available to patients and their free to ask questions or have something families through the Spiritual Care explained if you don’t understand. Patients Department. and family members are important members of the health care team. Feel free An Interfaith Chapel is open 24 hours a day to take notes and include your family to for your use and is located on the second help you make important decisions. floor, in the Green Zone, room 2145. You may request a visit from one of us or assistance •• Know your medicines. Before you leave the with particular spiritual needs by hospital, ask someone to teach you about calling 412-641-4525. Please leave a message, your medicines. This includes the name of and your call will be returned. the medicine, the reason you need to take them, and possible side effects. •• Pain control. We want you to be as comfortable as possible. As soon as you start to feel pain, let one of our staff know so we can help you. If you get pain relief before the pain becomes bad, it takes less medicine to make you feel better.

12 •• Prevent infections. Wash your hands often. The most important step to prevent the For More Information spread of germs and infections is hand Please visit UPMC.com for a full health washing. Here are the recommended steps library of education materials to support using soap and water: your health and wellness. Go to >> Wet your hands and wrists with UPMC.com/Health Library from your warm water. mobile device or home computer.

>> Use soap to work up a good lather and rub hard for 15 seconds or longer. Patient Rights and >> Rinse your hands well, and then dry them. Responsibilities >> Use a clean paper towel to turn off the water. Effective February 2016 Our staff also has responsibility to prevent infections, and they may wear gloves, gowns, Patient Rights masks, or eye protection while caring for you. At UPMC, service to our patients and their families or representatives is our top priority. •• Prevent falls. There are many reasons people feel unsteady when getting out of We are committed to making the hospital stay bed or walking by themselves. This includes or outpatient service as pleasant as possible. being on pain medicine, having surgery, or We have adopted the following Patient Bill of being in bed for a long time. If you think you Rights to protect the interests and promote need help, ask before getting up to walk. the well-being of those we serve. We are here to help you. If our patient is a child, then the child’s •• Stay active. An important part of recovery parent, guardian, or other legally authorized is to get out of bed and move. Your care responsible person may exercise the child’s team wants you to get back to your usual rights on his or her behalf. Similarly, if the activity level as soon as possible. They will patient is declared incapacitated, cannot encourage you to: understand a proposed treatment or procedure, or cannot communicate his or her >> Sit in a chair for meals. wishes about treatment, then the patient’s >> Walk to the bathroom. guardian, next of kin, or other legally authorized responsible person may exercise >> Walk in the hallway 3 times a day. the patient’s rights on his or her behalf. Please check with your nurse to see if it is safe The following rights are intended to serve to get out of bed on your own without help the patient, his or her family and/or from a care team or family member. representatives or legal guardian, and we If you have other educational needs about will promote and protect these rights with your health condition, please ask your nurse respect to applicable UPMC policy, law, or other health care provider. and regulation.

13 As an individual receiving service at UPMC >> Assured that a family member or a you have a right to be informed of your rights representative and your physician are at the earliest possible moment in the course notified as promptly as possible if you are of your care, treatment, or service and to admitted to a hospital unless you request exercise your rights as our partner in care. that this is not done.

For your plan of care, you have a right: >> Able to request treatment. This does not •• To participate in the development mean that you can demand treatment or and implementation of your plan of services that are medically unnecessary care, including pain management and or inappropriate. discharge planning. >> Able to refuse any drugs, treatments, •• To make informed decisions regarding your or procedures offered by the facility, care, treatment, or services, by being: to the extent permitted by law, and a physician shall inform you of any medical >> Informed in language or terms you can consequences of this refusal. understand.

>> Fully informed about your health For your privacy, respect, dignity, and status, diagnosis, and prognosis, comfort, you have a right: including information about alternative •• To personal privacy, including: treatments and possible complications. >> During personal hygiene activities, When it is not medically advisable to treatments, or examinations. give this information to you, it will be >> Sharing your personal information only given to your representative or other with your consent unless otherwise appropriate person. permitted or required by law. >> Involved in care planning and treatment. >> Deciding if you want or do not want >> Informed about the outcomes of care, involvement of your family in your care. treatment, or services that you need in >> During clinical discussions between you order to participate in current and future and your treatment team members. health care decisions. •• To choose who you would like to have as >> Able to have your representative act a visitor. on your behalf when necessary or desired by you. •• To give or withhold consent for the facility to produce or use recordings, films, or other >> Informed by your physician and images of you for purposes other than making your decision if you will give or your care. withhold your informed consent before your physician starts any procedure Regarding our staff and environment, you or treatment with you unless it is an have a right: emergency. •• To receive respectful care given by competent personnel in a setting that: >> Able to make an advance directive and to have facility clinical staff and practitioners >> Is safe and promotes your dignity, positive comply with these directives during self-image, and comfort. your care. >> Accommodates religious and other

spiritual services.

14 >> Is free from all forms of abuse, Regarding other health care services, you exploitation, harassment, or neglect. have a right: •• To emergency procedures to be >> Will assure that you will be free from implemented without unnecessary delay. restraint or seclusion, of any form, imposed as a means of coercion, discipline, •• To appropriate assessment and convenience, or retaliation by staff. management of pain.

>> Provides services without discrimination •• To be transferred (when medically based upon race, color, age, ethnicity, permissible) to another facility after you or ancestry, religion, sex, sexual orientation, your representative have received complete gender identity, national origin, source information and an explanation concerning of payment, or marital, familial, veteran, the needs for and alternatives to such or disability status. transfer. The institution to which you are to be transferred must accept you for transfer. >> Gives you, upon request, the names and information as to the function of your •• To be assisted in obtaining consultation attending physician, all other physicians with another physician at your request and directly participating in your care, and of own expense. other health care personnel having direct contact with you. Regarding quality, support, and advocacy, you have the right: Regarding your personal health information, •• To be informed of how to make a complaint you have the right to appropriate or grievance. management of your personal health To quality care and high professional information as set forth in our Notice of •• standards that continually are maintained Privacy Practices. and reviewed. •• Provides you or your designee, upon request, access to all information contained •• To have the facility implement good in your medical records unless access is management techniques that consider the specifically restricted by the attending effective use of your time and avoid your physician for medical reasons. personal discomfort. Regarding research and donor programs, •• To know which facility rules and regulations you (or your legally responsible party if apply to your conduct, as well as to the you are unable) have a right to be advised conduct of family and visitors. when a physician is considering you as a To access to an interpreter on a part of a medical care research program •• reasonable basis. or donor program. You must give informed consent before •• To access to an individual or agency that is actual participation in such a program and authorized to act on your behalf to assert or may refuse to continue in such program to protect your rights. which you previously gave informed consent. •• To examine and receive a detailed A decision to withdraw your consent for explanation of your bill. participation in a research study will have no effect on your current or future medical care at a UPMC hospital or affiliated health care provider or your current or future relationship with a health care insurance provider.

15 •• To full information and counseling on the 3. Communicate with our staff. Let your availability of known financial resources for team members know about any changes in your health care. your symptoms or conditions. If you already have an Advance Directive, •• To expect that the facility will provide you with information about your continuing Durable Power of Attorney (POA), Living health care needs at the time of your Will, or organ/tissue donation, please discharge and the means for meeting provide us with a copy. We encourage you those needs. to ask questions and to be an active member of your care team. Please be sure your doctor knows what side or site of your Patient Responsibilities body will be treated or operated on before The health care providers of UPMC are any procedure. We encourage you to insist committed to working with patients to deliver that staff cleanse their hands before excellent patient care. UPMC asks that treating you. Please ask our staff to identify patients work with them to meet the goals themselves before treating you, and related to care and treatment. remind them to check your identification before treatments or medicines given. Let Patients are asked to assume the following our staff know if you have any questions or responsibilities: problems or if anything upsets or concerns 1. Provide a complete health history. Provide you. Contact your service location Director information about past illnesses, hospital or the Patient Relations Representative/ stays and outpatient services, medicines Advocate immediately if you have and supplements, the names of your concerns so that we can assist you. doctors, and other matters related to your 4. Appoint a health care representative. health history. Please tell us about any UPMC encourages all patients to appoint conditions that might cause you to require a health care representative to serve as a different treatment or additional help, such medical decision-maker. This should be as allergies or a healing problem. someone from your family or support 2. Participate in your treatment and services. network who can make decisions for you if Cooperate with our staff. Ask questions if you become unable to do so. If you do not you do not understand directions or appoint a health care representative and procedures. You are responsible for your become unable to appoint one, UPMC will actions if you refuse treatments or don’t select one for you in accordance with follow treatment directions. You will Pennsylvania law. UPMC staff are available achieve the best outcome if you work to help patients and their families appoint together with your treatment team to health care representatives and establish develop a care plan for your time in the a Power of Attorney for Medical hospital, after you leave, or during your Decision-Making. outpatient services.

16 5. Comply with your doctor’s or doctors’ 8. Be courteous to patients and staff. UPMC medication treatment plan for this strives to maintain an atmosphere that hospital stay or encounter. Provide a promotes healing. You and your visitors are complete list of medications, (prescribed, expected to be considerate of other over the counter, or otherwise) that you patients and staff members, control your are taking. Refrain from using illicit drugs or noise level, limit the number of visitors in any medication or supplement not ordered your room, manage the behavior of your by your doctor during this hospital stay or visitors and your visitor’s noise level, and outpatient encounter. Do not take drugs respect UPMC property. Your visitors are without the knowledge and approval of expected to comply with all service UPMC staff. These may complicate your location policies, including isolation care and interfere with the healing process. policies. Failure to comply may result in UPMC reserves the right to search patient being asked to leave. UPMC does not rooms and belongings and to remove tolerate threatening or harassing behavior medications or supplements not nor illegal activity. prescribed by your doctor, as well as 9. Accept your room assignments. UPMC weapons, or illegal substance or other manages the hospital environment for the items considered unsafe for the care good of all our patients. We may move you environment. to another room or another unit based on 6. Comply with UPMC’s smoke-free policy. your needs and the needs of our patients. UPMC maintains a smoke-free You are responsible to cooperate with all environment to protect the health of room assignments. We cannot guarantee patients, visitors, and staff. Smoking is a private room to any patient. not permitted on any UPMC property, 10. Accept your physician, nurse, clinician, including buildings, parking lots, and and other caregiver assignments. If you parking garages. You may not smoke in have a concern about a caregiver, please vehicles while on UPMC property. notify your service facility Director or UPMC can provide you with information Patient Relations Representative/Advocate. and strategies to help you quit smoking. We will review your concern within the If interested, please contact your nurse appropriate department and make any or team member. necessary reassignments. 7. Comply with visitation policies. Our 11. Protect your belongings. You are service locations have visitation policies responsible for the safety of your to ensure a safe, comfortable, and quiet belongings during your hospital stay or environment for our patients. You are outpatient encounter. UPMC is not expected to comply with each service responsible for any lost or stolen patient location’s policy and can obtain a copy of belongings. We encourage you to send it from your nurse or team member. valuables and medications home or to store them with hospital Security if you are admitted to the hospital.

17 12. Arrange transportation home. You are Non-discrimination in responsible for arranging your own Patient Care transportation home from the hospital and may be responsible to pay some or all It is the policy of Magee-Womens Hospital of the costs related to your transportation of UPMC to comply with the provisions of unless other arrangements have been Title VI of the Civil Rights Act of 1964, made with you. We will arrange Section 504 of the Rehabilitation Act of 1973, transportation for you if you are transferred and the Age Discrimination Act of 1975, and to another facility or have medical needs all requirements imposed by them, so that no for special transportation. These services person shall on the grounds of race, color, may or may not be paid for by your national origin, disability, or age be excluded insurance depending on your coverage and from participation in, denied benefits of, or clinical circumstances. otherwise subjected to discrimination in the provision of any care or service. Other agency 13. Make payments for services. You are guidelines prohibit discrimination on the basis responsible for payment of all services of ancestry, religion, sex, sexual orientation, provided to you by UPMC. Payments may gender identity, marital, familial, or status as a be made through third-party payers (such disabled veteran or a veteran of the Vietnam as your insurance company), by self- era. If you have questions regarding this payment, or by making other payment policy, please contact the Patient Relations arrangements for services not covered by Department at 412-641-4579 . insurance. Financial assistance may be available for those who qualify. UPMC will not withhold or delay emergency medical UPMC No Weapons Policy screening or stabilizing treatment that is UPMC does not allow weapons or illegal provided pursuant to Emergency Medical substances of any kind on its property, Treatment and Active Labor regardless of any permits you may have. Act (EMTALA). UPMC reserves the right to search patient 14. Keep your appointments. You are rooms and belongings, and to remove responsible for making and keeping your medications or supplements not prescribed outpatient appointments. Your services by your doctor, as well as weapons, illegal have been planned with you to maximize substances, or other items considered unsafe your health and wellness by following up for the care environment. on your health care needs, including periodic screening, assessment, and Notary Services treatment. We ask that you respect the To find a notary in Pennsylvania, please use appointments that have been scheduled the information below. for you and notify us as soon as possible, if for some reason you are unable to keep Pennsylvania Association of Notaries (PAN) a scheduled appointment. Please plan 800-944-8790 with us in advance of situations that may www.notary.org/Search/Notary cause you to have difficulty in keeping an appointment.

18 Complaints, Concerns, •• You may also contact The Joint Commission, a hospital accreditation organization, at: and Questions The Joint Commission– You and your family/guardian have Office of Quality Monitoring the right to: One Renaissance Boulevard Oakbrook •• Tell hospital staff about your concerns or Terrace, IL 60181 complaints regarding your care. This will (800) 994-6610 or not affect your future care. [email protected] •• Seek review of quality of care concerns, •• Concerns regarding quality of care or coverage decisions, and concerns about premature discharge may be addressed to: your discharge. Livanta •• Expect a timely response to your complaint Attn: Review Services or grievance from the hospital. Complaints 9090 Junction Drive, Suite 10 or grievances may be made in writing, Annapolis Junction, MD 20701 by phone, or in person. The hospital has 1-866-815-5440 a duty to respond to these complaints or grievances in a manner that you can understand. To share your concerns with the hospital, please contact the hospital’s Patient Relations Department. •• The Pennsylvania Department of Health is also available to assist you with any questions or concerns about your hospital care. You can reach the Department of Health by calling (800) 254-5164 or writing: Acute and Ambulatory Care Services Pennsylvania Department of Health Room 532 Health and Welfare Building 625 Forster Street Harrisburg, PA 17120

19 Questions to Ask Before I Go Home

My room number My phone number Nursing unit phone number

Notes

Magee-Womens Hospital of UPMC 300 Halket Pittsburgh, PA 15213 412-641-1000 UPMC.com/Magee

UPMC is an equal opportunity employer. UPMC policy prohibits discrimination or harassment on the basis of race, color, religion, ancestry, national origin, age, sex, genetics, sexual orientation, gender identity, marital status, familial status, disability, veteran status, or any other legally protected group status. Further, UPMC will continue to support and promote equal employment opportunity, human dignity, and racial, ethnic, and cultural diversity. This policy applies to admissions, employment, and access to and treatment in UPMC programs and activities. This commitment is made by UPMC in accordance with federal, state, and/or local laws and regulations.