A Guide to Your Hospital Stay Smoke-Free Environment To protect our patients, visitors, and staff from the harmful effects of second-hand smoke, smoking is not permitted anywhere on UPMC property. All UPMC hospitals, facilities, and grounds, including parking lots, garages, and other outdoor locations such as UPMC-owned sidewalks, are smoke-free. UPMC has no designated smoking areas. If you choose to smoke, you cannot do so on the UPMC campus. A patient who smokes does so against our advice and assumes the risk for any problems as a result of smoking. For information about smoking and how to quit, access the patient education materials on UPMC’s website at UPMC.com/HealthLibrary or visit UPMC.com/Classes. If you’re interested in “Becoming a Quitter,” call 1-800-QUIT-NOW (1-800-784-8669) or visit pa.quitlogix.org. Language Interpretation Please notify your caregiver if you speak [language]. Interpretation services are provided at this facility free of charge. Please let your provider know when you make your appointment that you will need an ASL interpreter. 1 TV Channel Listing (Updated September 2016) 2 C-SPAN 34 FOX News Channel 4 ION 35 PCNC 5 WPCB (Cornerstone TV) 36 CNBC 6 KDKA (CBS) 37 TLC 7 WPGH (FOX) 38 ABC Family 8 WTAE (ABC) 39 Cartoon Network 9 WQED (PBS) 40 Disney Channel 10 WPMY-22 (My TV) 41 A & E Network 11 FYI 42 Lifetime TV 12 WPXI NBC (Pittsburgh Channel 11) 43 SPIKE TV 14 Municipal Services 44 VH1 15 WPCW (CW) 45 E! 16 The Weather Channel 46 History 18 WGN 47 AMC 20 QVC 48 PCN 21 Public Access 49 Food Network 23 TBS 50 Animal Planet 24 MTV 51 Magee-Womens OB Channel 25 USA Network 52 Magee-Womens General Information 26 Nickelodeon 53 Patient Education 27 ESPN 54 C.A.R.E Channel (relaxation) 28 ESPN2 55 UPMC General Information 29 ROOT 56 Newborn Channel 30 NBC Sports 58 Travel 31 Golf 59 Style 32 CNN 72 Big Ten 33 HLN 99 HSN 2 Patient Education TV Playlist Title Start Times* Nutrition: Healthy Eating for Life 6:00 a.m. 1:45 p.m. 9:30 p.m. Exercise: Getting Active, Staying Active 6:15 a.m. 2:00 p.m. 9:45 p.m. Managing Your Stress 6:30 a.m. 2:15 p.m. 10:00 p.m. Recognizing Depression 6:50 a.m. 2:35 p.m. 10:20 p.m. Carbohydrate Counting: Skills Into Practice 7:10 a.m. 2:55 p.m. 10:40 p.m. What Is Diabetes: Type 2 7:35 a.m. 3:20 p.m. 11:05 p.m. Taking Insulin 7:55 a.m. 3:40 p.m. 11:25 p.m. Monitoring Your Blood Glucose 8:15 a.m. 4:00 p.m. 11:45 p.m. Safe Sleep for Your Baby Right From the Start 8:40 a.m. 4:25 p.m. 12:10 a.m. Preventing Shaken Baby Syndrome 8:55 a.m. 4:40 p.m. 12:25 a.m. After a Stroke 9:10 a.m. 4:55 p.m. 12:40 a.m. Smoking: Get Ready to Quit 9:30 a.m. 5:15 p.m. 1:00 a.m. Pain Management: It's Your Right 9:50 a.m. 5:35 p.m. 1:20 a.m. Coronary Angiography and Angioplasty 10:10 a.m. 5:55 p.m. 1:40 a.m. Heart Surgery: Getting Ready to Leave 10:30 a.m. 6:15 p.m. 2:00 a.m. the Hospital Women and Heart Disease 10:50 a.m. 6:35 p.m. 2:20 a.m. Atrial Fibrillation 11:20 a.m. 7:05 p.m. 2:50 a.m. Heart Failure: Leaving the Hospital 11:35 a.m. 7:20 p.m. 3:05 a.m. COPD: Take Control 11:45 a.m. 7:30 p.m. 3:15 a.m. Patient Safety: Stay Safe While You Are in 12:00 p.m. 7:45 p.m. 3:30 a.m. the Hospital Advance Directive: Taking Control 12:20 p.m. 8:05 p.m. 3:50 a.m. Anticoagulant Medication: Taking It Safely 12:40 p.m. 8:25 p.m. 4:10 a.m. Pneumonia: Recovery and Prevention 1:00 p.m. 8:45 p.m. 4:30 a.m. Ostomy Care at Home 1:15 p.m. 9:00 p.m. 4:45 a.m. *Start times may vary by a couple of minutes. Thank you for your patience. 3 Welcome Letter from Leslie C. Davis, President Welcome to Magee-Womens Hospital of UPMC. At Magee, our first priority is the well-being of our patients. We’re very proud of our hospital and especially our staff, who provide high-quality patient care with concern for you as an individual. This guide is a good source of information. I encourage you to read it to learn about our services. If you have questions about your care, the staff on your unit can answer your questions. We will do everything we can to make your stay with us as pleasant and comfortable as possible. Yours truly, Leslie C. Davis President Magee-Womens Hospital of UPMC 4 Table of Contents Smoke-Free Tips for Your Health Environment . Inside Front Cover and Wellness ...............12 Language Interpretation . .1 For More Information . 13 TV Channel Listing . 2 Patient Education TV Playlist . 3 Patient Rights and Welcome Letter from Responsibilities ............13 Leslie C. Davis, President ................4 Patient Rights . 13 For More Information . 5 Patient Responsibilities................. 16 Important Information Non-discrimination in for Your Stay ................6 Patient Care ........................... 18 UPMC No Weapons Policy . 18 Caregivers You Will Meet . 6 Notary Services........................ 18 Medicine Safety . 6 Hearing Assistance . 7 Complaints, Concerns, Language Interpretation Services . 7 and Questions ..............19 Accessibility............................7 Questions to Ask Before Meals..................................7 I Go Home .................20 Visiting Information.....................8 Accommodations.......................9 Notes ......................20 Parking.................................9 Banking . .10 For More Information Mail . 10 If you have any questions about our Telephone and Television...............10 services, please call the operator Carepages . 10 at 412-641-1000 and they will make E-Cards ...............................10 sure you are connected with the right person or department. Patient Relations........................11 Condition Help . 11 Safety..................................11 Patient Personal Property................11 Lost and Found . 12 Cell Phones and Wireless . 12 Gift Shops............................. 12 Gardens............................... 12 Spiritual Care.......................... 12 Donations to Magee . 12 5 Important Information Health Unit Coordinators (HUC) We provide clerical support by answering call for Your Stay bells, phones, and use the computer to assist with your care. We wear casual attire with Caregivers You Will Meet navy blue lab jackets. You will receive care from many staff Respiratory Therapists members during your hospital stay. Below is We give you breathing treatments and oxygen a list of various staff members who may assist therapy, if needed. We wear navy blue scrubs. in your care: Medical Social Workers Doctors We work with case managers, your nurses, We have the primary responsibility for your and doctors to coordinate your plan of care care while you are in the hospital. We may before admission, during your stay, and after also consult a specialist if needed. discharge. We wear casual attire with a white lab coat. Nursing Staff: RNs and LPNs We are responsible for your overall care. We Care Manager/Health Manager perform many skills to help you get well and We are responsible for coordinating your care, will teach you about your medicine and working with your insurance company, and other important information. Please ask us if planning for your discharge needs to assure you have any questions about your care. You a safe transition out of the hospital. We wear may notice nurses using electronic devices casual attire with a white lab coat. such as smart phones and computers. Rest assured they are reviewing clinical information Clinical Nurse Specialists about your care and are not conducting Clinical nurse specialists specialize in skin and personal business. In the Operating Room wound care and management of pain and and Womancare Birth Center, the nurses wear complex symptoms. Your doctor or health blue scrubs. On the general units, registered manager may refer you to us. We wear white nurses and licensed practical nurses wear scrubs or uniforms. black or white uniforms. Lactation Consultants Patient Care Technicians and Nursing We assist with breastfeeding if you need extra Assistants assistance or want to purchase breastfeeding Our primary function is to assist in your care. supplies for home. We wear casual attire with We will help you to the bathroom, take your a white lab coat. vital signs, draw your blood work, and perform other special tasks with you. We wear dark Medicine Safety purple scrubs. Do not take any medicines that you brought Housekeeping to the hospital from home unless your We are responsible for cleaning your room doctor or nurse tells you it is okay. You should each day. Our goal is to ensure that every give your personal supply of medicines to patient room is kept clean at all times. If you someone to take home for you. have any special requests please feel free to contact the housekeeping department directly. We wear teal blue scrub tops with black pants. 6 Hearing Assistance devices, sound signalers, interpretation To meet the special needs of patients and services, video remote interpreting, key visitors who are hearing impaired or deaf, we documents in alternative formats, and other offer printed educational materials, amplified services are available to enhance the patient telephones, closed-captioned television, experience and provide access to our sign language interpreters, and a portable excellent health care services.