Repeat Prescriptions
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Auckley Surgery ________________________________________________________________________________________________________________ Dr Felcy Alex (MB. BS., MRCGP) 41 Ellers Lane Auckley Doncaster DN9 3HY Tel: 01302 770327 Fax: 01302 771302 Practice Information Leaflet Welcome to Auckley Surgery Our surgery serves patients in the areas of Auckley, Branton, Finningley, Blaxton, Rossington, Cantley, Bessacarr and Armthorpe. Our team includes 2 GPs, 2 Practice Nurses and Practice Manager, Secretary, Dispenser and Reception staff. Here is a current list of staff:- Dr F Alex MB. BS., MRCGP Dr E Ashdown BSc, DRCOG, MBChB, MRCGP Elizabeth Walsh Practice Manager Margaret Scamans Senior Practice Nurse Christine Seymour Practice Nurse/Nurse Prescriber Chris Kisby Secretary Linda Hale Dispensary Lynn Tilston Receptionist/Admin Caroline Gillon Receptionist/Dispensary Jacky Carmody Receptionist/Dispensary Maria Parkes Receptionist PRACTICE CHARTER Our Charter sets out the standards to which we are working. It is our commitment to provide a quality service and care to all our patients. This can only be achieved by working together and by having a clear understanding of each others needs. We respect the need for privacy and all records or information regarding each individual patient will be completely confidential. Please note that all patients are entitled to have access to their written and computerised health records within the limitations of the law, at the discretion of the Doctor. All patients have the right within the law to express a preference of their own choice of a general practitioner within the surgery in accordance with paragraph 13.8 of the GMS contract. PRACTICE LEAFLET: The practice leaflet is incorporated within the charter booklet. It outlines surgery times and explains in detail all services offered at the practice by ourselves and other attached staff i.e. Health Visitor, Midwife etc. TELEPHONE CALLS: The telephone will be answered as quickly as possible by any member of staff available. This also includes the Doctors and the Practice Nurses if other staff are busy. We aim to be polite, courteous and understand that sometimes you may need to speak to the Doctors or Practice Nurses. If they are unavailable at the time of calling then a mutually convenient time will be arranged by us for you to either call again or for the Doctors or Practice Nurses to return your call. APPOINTMENTS: We will at all times endeavour to meet your requests for clinics that require appointments. Clinics will start on time but please appreciate that in certain circumstances delays are unavoidable, such as emergencies on the day. We aim to see you within 20 minutes of arrival and you will be kept informed if clinics are running late. We have a SMS text messaging service, which will send you a reminder about your booked appointment. We have extended clinics for the Nurse on a Monday mornings from 7am to 8am and the doctor from 6.30pm to 7.10pm. In the event of a Bank Holiday, the extended clinics will be moved to the Tuesday instead. You can access appointments at the surgery via the NHS Choices website. You must first come to surgery for a secure password. REPEAT PRESCRIPTIONS: Requests for regular repeat prescriptions will be dealt with and ready for collection within two working days. Urgent requests will be dealt with immediately if necessary but will always be ready for collection within 24 hours. The practice will post prescriptions on receipt of a written request and a stamped addressed envelope. Please ring between 9am & 6pm on Monday, Tuesday, Thursday and Friday and between 9am to 1pm on Wednesday. Please allow up to 48 hours for prescription to be dispensed and please pick prescriptions up from the Surgery between the hours of 1pm & 3pm. PATIENT ALLOCATIONS: Practice Postal Code Areas / Practice Boundaries As a result of the nGMS (New General Medical Services) contract between PCT (Primary Care Trust) and the Practice are required to agree the Practice boundaries. These postal codes are as follows:- DN9 3 and this will also include any patient with a postal address of Branton. DN3 Armthorpe, DN4 Cantley and Bessacarr and DN11 Rossington. The areas for the Practice therefore are Auckley, Blaxton, Branton, Finningley, Armthorpe, Rossington, Cantley and Bessacarr. We will not accept any patient outside of these postal addresses. The areas are Auckley, Blaxton, Branton, Finningley, Armthorpe, Rossington, Cantley and Bessacarr. This is to simplify patient allocations. Patients falling outside this area will not be allocated to the Practice. Patients moving away from the immediate area will be asked to seek medical attention from another GP in their own area. Dr Alex or the Practice Nurses will listen to your problems and you will be given enough time to explain them. If you need more time after your appointment another will be offered. Please listen to and follow their advice. If you are unsure about anything please do not be afraid to ask, remember, you are also responsible for your own well being. Referrals to specialists and outside clinics will be offered when appropriate and also a second opinion if it is considered necessary. Routine referrals will be sent within one week, urgent referrals within 24 hours. Choose and Book – Choosing your hospital. For most medical conditions you can now choose where and when to have your treatment. Find out more information at www.nhs.uk. Choices Website - You can now access information about the practice via the internet. Log onto www.nhs.uk and access the surgery through the appropriate GP. Surgery website – We also have our own Auckley Surgery website for additional information. The website address is www.auckleysurgery.co.uk. Friends & Family Test (FFT) – Is a method by which patients can recommend the surgery to friends and family. This is done through IWantGreatCare, and if you would like to leave your comments and find out more information go to www.iwantgreatcare.org. YOU CAN HELP US BY You can help us by informing us of any changes to names, addresses or telephone numbers. Keeping appointments and being punctual. Remember that if you do not arrive on time then you are taking someone else’s time. Delays of more than five minutes will sometimes result in you being asked to re-book your appointment, or you may have to wait until the next available free time as our aim is to see you within 20 minutes of your arrival. Telling us as soon as possible if you cannot attend appointments so that other patients may be offered the available time. Remembering that an appointment is made for one person only, if other members of your family need to be discussed then another appointment should be asked for, even though it may only be a simple childhood complaint. If several different complaints need discussing then please ask for a longer time when booking your appointment. If we are running late please be patient, on another occasion it may be you that needs the extra time. If for any reason you are unable to wait please re-arrange your appointment for a more convenient time. Patients which have not been seen within three years Consultations will be available to patients who have not been seen within the last three years from the ages of 16 to 75 years and over. Requesting home visits only when the patient is too ill or disabled to visit surgery. Please ensure that you inform us of your telephone number, or a number at which you may be contacted. All requests for home visits are passed onto the Doctor, who will decide if a home visit is necessary. Calls please if possible before 10.30am. Calling out the Doctor (out of hours) is for emergencies only and not for routine treatment, advice or repeat prescriptions. It would be appreciated if patients would check their medications mid-week to ensure that they have sufficient to last until normal surgery re-opens. A Doctor is available 24 hours a day, 365 days a year. When Dr Alex is not on duty a deputising Doctor is available. The answerphone at the surgery will give details of the telephone number to ring, please be patient and wait for the Doctor to arrive. The Surgery is not open on Saturdays. If the surgery has no appointments for the same day that you contact us, there is an 8 to 8 Centre based at the The Flying Scotsman Centre, St. Sepulchre Gate West, Doncaster, DN1 3AP – 01302 645544. This service should only be used if there are no appointments available at the Surgery. TRAINING Auckley Surgery promotes training sessions within the practice. Training sessions are taken in- house and at outside venues, also via on-line training tool. All staff including the G.P.s and nurses are encouraged to attend training venues. The Practice is closed on Wednesday afternoons for such venues. Twice a month the Doctors and staff undergo training in order to maintain the high standards of care that we wish to deliver to our patients. One of the venues regularly attended is Target venues (Time for Audit Review Guideline Education and Training). You can help us by letting us know when our standards are not to your satisfaction. We will always try to resolve any complaint you may have about any member of staff or any of the services provided. Just let us know. If you have a complaint please feel free to discuss it with our Practice Manager. It is completely confidential so please feel free to speak your mind. The Practice Manager will try to help you with your complaint. If you feel you need to take a complaint further the Practice Manager will guide you through the process.