ANNUAL REPORT 2013 Internet for All
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Internet for all ANNUAL REPORT 2013 Internet for all 17 years ago, Grameenphone embarked on a journey with the ambition to connect the unconnected by making mobile communication as part of everyday life for all Bangladeshis. As the world now moves into the digital era, it is time to focus on bring mobile connectivity to all. Internet and mobile data services open up new possibilities. Internet is an equalizer of opportunity, allowing people to access information, businesses to grow, education and health to reach remote areas. And this is just the beginning. There is an increasingly important link between progress and mobile connectivity-for individuals, as well as for society at large. Grameenphone will enable connectivity by making it available, interesting and affordable to all. With the launch of 3G internet services in 2013, an increasing number of people are now being able to go online. This journey will continue in the years to come, until the ambition of “Internet for All” has become a reality. Annual Report 2013 Contents This is Five Years’ Financial 02/ Grameenphone 45/ Summary 03/ Vision, Mission & Values 47/ Financial Review - 2013 48/ Value Added Statement - 2013 49/ Contribution to National Exchequer History & 05/ Milestones 50/ Directors’ Report 67/ Audit Committee Report 06/ Products & Services 07/ Accolades in 2013 Auditors’ Report & Audited 68/ Financial Statements Performance 113/ Useful Information for Shareholders at a Glance - 2013 09/ 117/ Notice of the 17th Annual General 10/ Corporate Information Meeting 11/ Business Review - 2013 119/ Proxy Form and Attendance Slip The 13/ Shareholders 15/ Organisational Structure Directors’ 17/ Profile 22/ Management Team’s Profile 26/ Message from the Chairman & CEO Corporate Governance 29/ in Grameenphone 39/ Internal Control Over Financial Reporting (ICFR) in Grameenphone 40/ Corporate Responsibility at Grameenphone 42/ Climate Change - Energizing a Sustainable Future Annual Report 2013 This Is Grameenphone NOVEMBER 11 Awarded a cellular license in Bangladesh by the Ministry of 1996 Posts and Telecommunications Launched its service on MARCH 26 the Independence Day of Bangladesh 1997 NOVEMBER 11 Successfully listed on the 2009 Stock Exchanges in Bangladesh This is Grameenphone 02 Awarded 2G License by AUGUST 07 Bangladesh Telecommunication Regulatory Commission 2012 Awarded 3G License and related SEPTEMBER 12 10 Mhz of spectrum by Bangladesh Telecommunication Regulatory 2013 Commission After seventeen years of operations 47.1 million subscribers and more than 60 thousand Shareholders as of December 2013 are now empowered under a single network. Now, it is time to move ahead and build a digital future that will be truly for all. Annual Report 2013 Vision, Mission & Values Vision Vision Empower societies We provide the power of digital communication, Mission enabling everyone to improve their lives, build & societies and secure a better future for all. Values Mission We are here to help our customers We exist to help our customers get the full benefit of being connected. Our success is measured by how passionately they promote us. Vision, Mission & Values Values MAKE IT EASY Everything we produce should be easy to understand and use. We should always remember that we try to make customers’ lives easier. 03 KEEP PROMISES Everything we do should work perfectly. If it doesn’t, we’re there to put things right. We’re about delivery, not over-promising. We’re about actions, not words. BE INSPIRING We’re creative. We bring energy and imagination to our work. Everything we produce should look fresh and modern. BE RESPECTFUL We acknowledge and respect local cultures. We want to be a part of local communities wherever we operate. We want to help customers with their specific needs in a way that suits way of their life best. Revel in the clear connection of a video call with a loved one. Go beyond with GP Internet. Annual Report 2013 History & Milestones Awarded 3G license and related 10 Mhz of spectrum for 15 years effective from September 2013; Introduced different 3G packages & Launched HealthLine, Smile Prepaid & services; Launched life insurance coverage Xplore Postpaid, Cellbazaar, Business 2013 ‘Nirvoy Life Insurance’, mobile content store, Solutions for Business Class & Community; 2006 self service recharge kiosk, first ever virtual Introduced new GP Logo Following Maiden agent ‘Neel’,coordinated WiMax service Decade of Operation; Reached 10 million known as ‘Go Broadband’ etc.; Reached subscribers 47.1 million subscribers Launched Electronic Recharge System, Awarded license for 2G operation for 15 djuice Brand Targeting Youth Segment, years effective from November 2011; two new EDGE & Voice SMS for the first time in 2005 affordable packages ‘Amontron’ and Bangladesh; Reached 4 million subscribers ‘Nishchinto’ were launched, 10-second pulse 2012 was introduced for all products including helplines; A GP App was launched to facilitate mobile self service; Reached 40.02 million subscribers Reached 2 million subscribers 2004 Launched ‘My zone’- location based discount on usage, Micro SIM cards for iPhone, Spondon Package with 1-sec pulse; Launched Prepaid Product with PSTN Grameenphone Branded Handset (C200, Connectivity; Reached 1 million QWERTY handset ‘Q100’ and Android 2011 subscribers 2003 Handset ‘Crystal’), Customer Experience Lab, eCare solution; Completed swapping of 7,272 nos of BTS; Reached 36.5 million subscribers History & Milestones Launched New Tariff Plan, ‘MobiCash’ Achieved BD Business Award for “Best Financial Service Brand, Ekota for Joint Venture Enterprise” 2002 SME, Baadhon Package, Mobile 2010 Application Development Contest & Network Campaign; Reached 29.97 million subscribers Launched WAP Service 2001 Listed on Dhaka Stock Exchange Ltd. and 05 Chittagong Stock Exchange Ltd.; Launched Internet Modem, Special 2009 Olympic Regional Talent Hunt, Stay Launched first Prepaid service in the Green Campaign, Internet Package P5 & Country 1999 P6, Grameenphone Branded Handset & Studyline; Reached 21 million subscribers Lauuched mobile to mobile Service Introduced BlackBerry Service; (without PSTN Access) 1998 Commissioned Brand Positioning & 2008 launched Stay Close & Customer Care Campaign; Reached 20 million subscribers Commenced Operation on the Independence Day of Bangladesh 1997 Converted to a Public Limited Company; Re-launched Business 2007 Solutions; Launched New VAS, Bull Stock Information, Missed Call Alert & PayForMe Service; Re-branded djuice; Incorporated as a Private Limited 1996 Reached 16 million subscribers Company Annual Report 2013 Products & Services Prepaid Bondhu Nishchinto Adjusted djuice Smile Amontron Shohoj Aapon Spondon Business Solutions Ekota GP Public Phone Village Phone Internet SIM Emergency Balance Postpaid Xplore Business Solutions Ekota GP Public Phone Internet SIM Internet 3G Standard Pack (2 GB) 3G Smart Packs 3G Heavy Usage Pack 3G Minipack (75 MB) 2G Standard Pack (1 GB) 2G Standard Pack (3 GB) 2G Smart Packs 2G Heavy Usage Pack 2G Minipack (150 MB) 2G Minipack (25 MB) 2G Minipack (9 MB) 2G Minipack (2 MB) 2G Daily Pack (150 MB) 2G Night Time Heavy Pack 2G Pay As You Go Enterprise Mobile M- Reporting mCentrex BlackBerry Solution Office Tracking Vehicle Tracking Team Tracker Messaging Web SMS Business SMS Corporate Bulk SMS Office Connectivity GP Connect Products & Services Products Value Added Services (VAS) Welcome Tune Music News Music Radio News Services Media Services Sports Services 06 Religious Services Directory Services Matrimony Service Partner Services Education Service Career Service Corporate Services Social Media Service Jokes Services Mobile Backup Call Block Voice Chat SMS Chat GP World Downloadable Contents Infotainment Video Doctor Instant Messaging Mobile Applications Healthline Studyline Messaging Missed call alert Pay For Me Mobile Reporting Stock Update Entertainment Box Single Short Code 123 Online Games Quick Search Power USSD Menu Buddy Tracker Enablers E-care Co-branded opera mini GP App Facebook Services (SMS USSD, Java App) Twitter SMS Mobile TV Roaming Outbound Roaming Inbound Roaming International SMS International MMS Device Handset (Basic, Feature & Smartphone) Modem Adjacent Businesses Wholesale Business* Financial Services** * In compliance with BTRC guidelines, GP is sharing its passive infrastructure with other operators under “Wholesale Business”. ** Introduced different “Financial Services” as electronic ticketing, bill collection, electronic lottery and remittance disbursement under the brand “MobiCash”. Annual Report 2013 Accolades In 2013 In 2013, Grameenphone won a number of awards. With integrity and hard work, we continue our journey with recognition and goodwill. We get better every year and our awards inspire us to GO Beyond. 1 3 Accolades In 2013 Accolades 2 4 1 3 Best Presented Award for Rain Annual Report Water 07 2012 Harvesting in Won the award from the GPHouse Institute of Chartered Awarded by the Water Aid Accountants of Bangladesh and Rain Forum for rainwater (ICAB) in recognition of harvesting in GPHouse. transparency, accountability and 4 compliance with local and 2 international standards. Brand Award mBillionth Received a total of 5 awards; Award Three Grand Prix (highest recognition), One Gold and Grameenphone’s SMS based One Silver at the 3rd edition solution for maintenance of of the Commward organized tubewells to ensure safe by Brand Forum. drinking water in