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El Libro De Volkswagen Service

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El Libro De Volkswagen Service EL LIBRO DE VOLKSWAGEN SERVICE 2013 Índice Prólogo Nuestros compromisos ........................................................5 Capítulo I Las ventajas de conducir una gran marca ...............................9 Garantía Volkswagen ......................................................... 11 Volkswagen Recambios Originales® ...................................... 13 Paquetes Economy ............................................................. 15 Think Blue. ...................................................................... 17 Capítulo II Tu Volkswagen siempre a punto .......................................... 19 Plan de Mantenimiento Volkswagen y operaciones de desgaste habitual ....................................... 21 Capítulo III Porque tenéis mucho camino por delante .............................. 23 Mantenimiento Oficial Volkswagen ........................................ 25 Inspección técnica ............................................................. 27 Operaciones adicionales de Mantenimiento ............................ 29 Capítulo IV Lo más importante es tu seguridad ...................................... 41 Paquetes de frenos ............................................................ 43 Para ti. Para tu Volkswagen. Cambio de amortiguadores ................................................. 49 Cambio de neumáticos ....................................................... 51 Tienes en tus manos la primera edición de “El libro de Volkswagen Capítulo V Que el tiempo no pase para tu Volkswagen .......................... 53 Cambio de batería ............................................................ 55 Service”. Una publicación que nace con la intención de convertirse Cambio de escobillas ......................................................... 57 en un documento de referencia para todos los conductores de Cambio de correa de distribución ......................................... 59 Cambio de líquido anticongelante ......................................... 61 Volkswagen en España y ofrecerles, de forma clara y transparente, toda la información que necesitan para que sus automóviles sigan Capítulo VI Cuestión de imagen .......................................................... 63 Tus derechos como asegurado .............................................. 65 siendo todo un Volkswagen. Matrículas acrílicas ........................................................... 67 Paquetes de pintura rápida.................................................. 69 Porque tu Volkswagen se merece los mejores cuidados. Capítulo VII Estás en las mejores manos ............................................... 71 Revisión Pre-ITV gratuita ..................................................... 73 Y tú, los mejores precios. Volkswagen Asistencia 24h .................................................. 75 Capítulo VIII Hasta el último detalle ...................................................... 79 Volkswagen Accesorios Originales®....................................... 81 Volkswagen Lifestyle .......................................................... 87 Listado de precios por modelo .................................................................. 91 2 Running Headline 3 Prólogo Nuestros compromisos. Apreciado amigo: La necesidad de reunir en una sola publicación todos los productos y servicios de Volkswagen Service surge de un claro objetivo: ofrecer un servicio posventa que consiga clientes sumamente satisfechos. Esta filosofía, además de poder comprobarse a diario en nuestros Servicios Oficiales, se refleja claramente en nuestro decálogo de compromisos. “Los 10 compromisos de Volkswagen Service” resumen nuestros valores y plasman, entre otros aspectos, la profesionalidad de nuestro equipo, nuestros exigentes estándares de calidad y nuestro servicio siempre personalizado y de total garantía. Todo para asegurarnos de que tu Volkswagen esté siempre en perfecto estado y tú siempre satisfecho. Conócelos a continuación. Son más que promesas, son compromisos. Recibe un cordial saludo. Francisco J. Pérez Botello Director de Volkswagen España 4 5 Mantenemos el valor de tu Volkswagen utilizando 5 siempre Recambios Originales. Solo en los Servicios Oficiales te aseguramos el uso de recambios y accesorios Los 10 compromisos de Volkswagen Service diseñados específicamente para tu vehículo con los que garantizar el valor de El mejor servicio no se basa en simples promesas. tu Volkswagen. Te ofreceremos Volkswagen Recambios Economy si tu 6 vehículo tiene más de 5 años. Tu Volkswagen de más de 5 años se merece recambios Volkswagen a un precio aún más atractivo. Los Volkswagen Recambios Economy te ofrecen toda la calidad Sabrás de antemano cuánto te va a costar cada Volkswagen un 25% más baratos. 1 reparación. Realizamos todas nuestras operaciones en el tiempo preestablecido para que Solo nuestros Servicios Oficiales tienen acceso al sepas cuánto tiempo nos llevará la reparación y cuánto te costará. Aunque la 7 historial de tu vehículo. reparación nos tome más tiempo, no repercutirá en la factura. Todos los Servicios Oficiales Volkswagen de España están conectados para que, en cualquier punto del país, dispongamos del historial de tu coche. A tu llegada, revisaremos gratuitamente 16 puntos 2 de tu vehículo. Antes de pasar la ITV, te ofreceremos una Cuando nos entregues tu Volkswagen comprobaremos contigo 16 puntos de 8 inspección gratuita. forma totalmente gratuita y te explicaremos los trabajos a realizar. Pasar la ITV no será un problema, porque antes le realizaremos a tu Volkswagen una exhaustiva revisión sin coste alguno. Contamos con los mejores especialistas en Volkswagen 3 y la mejor tecnología. La ley estipula 3 meses de garantía en cualquier Nadie conoce tu Volkswagen como nuestros técnicos. Las más de 290 horas de 9 reparación, nosotros te damos 24. formación que reciben nuestros especialistas, sumadas al equipamiento más Por ser un Volkswagen, te damos mucho más de lo que estipula la ley: 24 meses avanzado, consiguen la precisión en diagnóstico y reparación que necesitas. de Garantía Volkswagen en recambios y mano de obra, sin límite de kilometraje. Una garantía de calidad. Siempre te entregaremos el coche limpio. Si lo consideras necesario, un técnico probará el 10 4 vehículo contigo. Te entregamos tu Volkswagen completamente limpio. Y sin coste adicional. A veces es más fácil mostrar que explicar. Por eso, si quieres, al llegar, probaremos el coche contigo para detectar qué sucede. Y al entregártelo, si lo deseas, certifica- remos juntos que todo funciona correctamente. Volkswagen Service Como en Volkswagen, en ningún sitio 6 7 Capítulo I Las ventajas de conducir una gran marca. Queremos que tu Volkswagen se mantenga siempre como el primer día, por eso te ofrecemos el mejor servicio durante toda la vida de tu vehículo y las condiciones exclusivas que te mereces. Descubre a continuación todas las ventajas de ser un conductor Volkswagen. 8 9 La mejor garantía es conducir un Volkswagen. Para que tu automóvil este siempre perfecto, en Volkswagen te ofrecemos distintos tipos de garantías, todas sin límite de kilometraje. Garantía Volkswagen Cubrimos 2 años en defectos de materiales o de fabricación del vehículo La tranquilidad asegurada. nuevo, de 6 a 12 años en la corrosión de la carrocería, 3 años en la pintura y 2 años en cualquier intervención efectuada en un Servicio Oficial Volkswagen. La Garantía Volkswagen nace de la confianza que tenemos en la Garantía Duración Vehículos/Recambios/Accesorios calidad de nuestros automóviles y nuestro excelente servicio posventa. - Vehículos nuevos 2 años de ausencia de - Volkswagen Recambios Garantía defectos de materiales Originales® Confía en Volkswagen, no tendrás que preocuparte por nada. Contractual o de fabricación - Volkswagen Accesorios sin limitación de km Originales® 3 años de ausencia de Garantía de defectos de pintura sin - Vehículos nuevos Pintura limitación de km 12 años contra perforación Garantía por corrosión en la carrocería - Vehículos nuevos* Anticorrosión sin limitación de km 2 años de ausencia de - Reparaciones realizadas Garantía de defectos de reparación sin en Servicios Oficiales Reparación limitación de km Volkswagen 10 *Excepciones: 6 años para Golf Cabrio y Sharan 11 Volkswagen Recambios Originales® Mantén su valor. Los Volkswagen Recambios Originales® han sido diseñados especialmente para tu vehículo, por lo que siempre te aseguran la mejor compatibilidad con los demás elementos del automóvil. Que tu Volkswagen siga siendo un Volkswagen. Diseñados milimétricamente y fabricados con materiales de la mejor calidad, los Volkswagen Recambios Originales® te garantizan la máxima fiabilidad durante más tiempo. Ventajas - Solo los Volkswagen Recambios Originales® son idénticos a los que venían de origen en tu vehículo. Así puedes mantener el valor de tu Volkswagen. - La mayor precisión de encaje de los Volkswagen Recambios Originales® permite tiempos de reparación y de entrega más cortos. - Los Volkswagen Recambios Originales® tienen una mayor vida útil gracias a su calidad de fabricación. - Los Volkswagen Recambios Originales® son los únicos diseñados específicamente para tu vehículo. - El uso de Volkswagen Recambios Originales® alarga la vida útil de tu vehículo gracias a su óptimo funcionamiento. 12 13 Paquetes Economy Calidad Volkswagen para coches de más de 5 años. Hemos diseñado según las especificaciones de nuestros vehículos los Paquetes Economy, que incluyen la mano de obra y te ofrecen recambios con la calidad Volkswagen a un precio más que ajustado. El mejor servicio al
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