If you are in an accident State Farm Insurance is the official sponsor of the Highway Emergency Local Patrol (HELP) n Drivers involved in minor accidents with no serious injuries should move cars to the side traveler assistance service. The funding is used of the road and out of the way of oncoming to help maintain and improve the existing traffic. Make sure to turn on hazard lights. New York State Department of Transportation managed program. New highway signs inform n Dial 911 for assistance and follow their motorists that the HELP Patrol, sponsored instructions. by State Farm, is patrolling the highways. The n Check for and attend to injuries. patrols assist over 70,000 people annually, n Exchange driver and vehicle insurance and State Farm’s support of the program information. underscores the company’s commitment to auto and highway safety. Additional benefits of n Wait for assistance to arrive. the sponsorship include added reflective safety Safety and preventative measures striping on patrol vehicles and increased public awareness of the program. To avoid an encounter with an aggressive driver, remember these tips: For more information about the NYSDOT n Don’t block the passing lane. HELP Patrol, sponsored by State Farm, or to n Avoid blocking the right-hand turn lane. fill out a comment card online, please visit: n Don’t take more than one parking space. www.dot.ny.gov/helpprogram n Don’t tailgate. n Don’t stop in the road to talk with a pedestrian Note: HELP drivers are not authorized to or other drivers. contact State Farm® on behalf of the motorists n If you travel slowly, pull over to allow traffic to or assist in insurance claims. pass you. Get rolling again with HELP n Avoid eye contact with an aggressive driver. from the New York State n Keep your eyes on the road. Department of Transportation. n Keep away from erratic drivers. n Don’t challenge other drivers by speeding up, let them pass safely. n Ignore gestures; do not return them. The National Highway Traffic Safety Administration considers some of these behaviors aggressive. So next time, think twice before doing any of these things. Home Office: Bloomington, IL NYSDOT H.E.L.P. SPONSORED BY STATE FARM® www.statefarm.com Highway Emergency Local Patrol Commonly Asked Questions 511 New York The NYSDOT Highway Emergency Local What does HELP do? 511 New York is the free, Patrol (HELP) program provides free roadside The HELP crews patrol busy highways on official one-stop, all- emergency services on many major roads standard daily schedules that vary by region, encompassing telephone throughout the state during peak travel times. spotting an emergency and assisting as needed. and Web service The program was established in 1994 to increase offering information safety and decrease congestion by clearing How much will this service cost motorists? on transportation services and conditions broken-down vehicles from active lanes of There is no charge for the service. throughout New York State. This information is traffic. It has grown into one of the nation’s available 24 hours a day, seven days a week. largest and most successful roadway service What are your hours of operations? Reminder: NY State Law requires the use of a patrol programs. Each HELP operator is trained HELP operates Monday – Friday during the hands-free device to place a call while driving, and certified in first aid and CPR. HELP assists peak commuter hours in the metro areas of or a passenger should make the call. disabled vehicles in many ways, including: Albany, Buffalo, Hudson Valley, Long Island, Dial 511 n Changing a tire New York City, and Rochester. www.511ny.org n Jump start a battery Can I call them if I need help when I am stranded? n Temporarily repair a radiator hose The HELP program does not have a phone 511 NY provides traffic information including: n Provide coolant for a radiator number. If you break down on the highway: n Emergency alerts about major transportation n Provide a maximum of two gallons of gasoline Contact your roadside assistance provider or problems call 911 to alert the police. They will ask us if n Other minor repairs n Traffic conditions, camera images, speeds we have an available HELP truck in the area to n n Provide motorists with directions or alternate send to your location or they will dispatch a tow Work zones and construction reports routes truck on your behalf. Remain in your vehicle n Weather conditions and forecasts n Provide a cell phone for the public to make a with your seatbelt on until assistance arrives and n Transit Trip Planner local call provides further instruction. n Assist emergency service personnel with managing an incident State Farm Insurance® entered into this partnership with the NYSDOT to promote highway safety. State Farm Insurance® and the NYSDOT are proud to offer this service without charge to all motorists who travel throughout the state of New York. Coverage Areas Region One Region Five Region Ten Coverage Area 290 90 Schenectady Tonawanda 25 290 87 Syosset 890 495 88 495 Brentwood 27 190 90 90 Troy Garden 135 City 787 198 33 Albany 27 Coverage Area Coverage Area 90 Buffalo 90 87 Sections of I-90, Route 787/I-787, I-87, Alternate Sections of the Kensington Expressway Portions of I-495 (Long Island Expressway), Route 7, Thruway I-87, Thruway I-90, I-890. (NY Route 33), the Scajaquada Expressway Seaford-Oyster Bay Expressway, Northern, (NY Route 198), and the Youngmann Highway Southern, Sagtikos, Meadowbrook, and Wantagh (I-290). State Parkways along with a small stretch on NY Route 27 from the Southern State Parkway to NY Route 112. HELP services are also provided Region Four Region Eight from Valley Stream eastward on the Southern Coverage Area State Parkway, and from Little Neck Parkway 84 eastward on I-495 and Northern State Parkway. Danbury 17 684 Taconic CONNECTICUT 104 390 Palisades Rochester 87 490 NEW JERSEY 15 287 490 590 Yonkers Coverage Area 95 490 87 390 LONG ISLAND Portions of I-490, I-390, NY 104, NY 590 and Portions of the Sprain Brook Parkway, Saw NY 531. Mill River Parkway, Hutchinson River Parkway, Taconic State Parkway, Palisades Parkway, I-287, I-684, NY 17, I-84, US 6, US 9, Cross County Parkway, I-95, and I-87 (NYS Thruway)..