NETWORK IMPLEMENTATION TASK FORCE (NITF)

NPAs 250, 403 & 780

PROGRESS REPORT #3

10 Nov 2008

This Final NITF Progress Report is submitted to the Relief Planning Committee (RPC) for NPAs 250, 403 & 780, the extension of overlay NPA 778 on NPA 250 and the new overlay NPA 587.

The NITF reports that all reporting TSPs implemented all activities in accordance with the major milestones and schedule in the Relief Implementation Plans (RIPs) for NPAs 250, 403 & 780.

All reporting TSPs have advised that the mandatory network announcements on calls dialled using only 7 digits have been implemented. None of the reporting TSP’s have encountered any major issues.

The NITF has no concerns to identify at this time as no major problems were encountered that could have jeopardized implementation of relief in accordance with the current RIP.

All TSPs will disconnect their test codes and numbers by 20 October 2008 and change the mandatory 10-digit dialling announcement to a standard announcement by 15 January 2009, in accordance with the RIP.

Some TSPs reported that that the numbers of calls going to the mandatory announcement was low as a result of how successful the communication plan was.

TELUS Mobility suggested that for future overlays requiring the introduction of mandatory 10- digit local dialling, companies not be required to provide a transition announcement plus cut-through.

Attached to this NITF Progress Report are the Progress Reports submitted by the following TSPs:

MTS Allstream Bell (West) Call- Communications (now ) City-West Fido (now Rogers Communications) Northwestel Mobility (now Rogers Communications) Shaw Telecom

The known TSPs that did not submit a progress report to the NITF are:

Globalstar Globility GT Group Telecom ISP Telecom

The NITF is not aware of any other current or future TSPs that may decide to operate in the affected NPAs prior to the relief dates in September 2008.

Submitted by: George Wasylkiewicz Chair NITF (TELUS)

PROGRESS REPORT TO THE NETWORK IMPLEMENTATION TASK FORCE (NITF) NPA 403, 780

MTS / Allstream submits this progress report to the NITF to provide an update on the status of its activities to implement 10 digit local dialing in NPA’s 403 and 780, as well as the implementation of the new overlay NPA 587.

MTS / Allstream is following the schedule in the Relief Implementation Plans (RIPs) for NPA’s 403 and 780. Mandatory local 10 digit dialing announcements were established the week of September 8th to 12th 2008 in the affected NPA’s served by MTS/Allstream. At this time callers in the affected NPA’s, dialing 7 digits, will receive the Mandatory local 10 digit dialing announcement before their call is terminated. Ten digit local dialing is in place in the affected NPA’s.

MTS / Allstream further advises that all activities are being implemented in accordance with the described schedule of NITF identified in the Relief Implementation Plans. MTS / Allstream intends to replace the Mandatory local 10 digit dialing announcement with a standard network announcement for 7 digit dialed calls between December 8th 2008 and January 15th 2009

Kevin McGouran MTS / Allstream

Bell Mobility 7th Oct,2008 PROGRESS REPORT TO THE NETWORK IMPLEMENTATION TASK FORCE (NITF) NPAs 250, 403 & 780

INTRODUCTION

The NPA Relief Implementation Plan (RIP) for NPAs 250, 403 and 780 require periodic progress reports by each Telecommunications Service Provider (TSP) operating in the above identified NPAs and by the Network Implementation Task Forces (NITF) established for each NPA relief project. This Progress Report is submitted to the NITF and CRTC staff for the above NPAs. This Progress Report will be attached to the NITF Progress Report to the RPCs.

PROGRESS REPORT

Bell Mobility is following the schedule in the RIPs for NPAs 250, 403 and 780 reports its general network readiness for implementing 10 digit local dialing in the above NPAs plus the one overlay NPA, specifically NPA 587 as an overlay of NPA 403. All network implementation activities are proceeding according to the schedule contained in the Relief Implementation Plans (RIPs) for these NPAs. The Bell Mobility network can already accommodate 10 digit local dialing in these NPAs. The Bell Mobility was unable to play the recording for the 7 digit dialing to Ported out customers. The Mandatory cutover was rolled out with no issues for the above NPA’s.

PROPOSED NPA RELIEF IMPLEMENTATION SCHEDULE – As contained in RPC NPA 250-403-780 RIP 2007-07-26.doc document.

The following table identifies the major implementation activities, deliverables and associated dates based upon the tasks identified in the Canadian NPA Relief Planning Timeline as well as major events in both the CAP and NIP. All TSPs and telecommunications service users should plan their internal relief activities in accordance with the following Relief Implementation Schedule. NITF related activities are highlighted in GREEN. Network and operational activities that individual TSPs are required to implement are highlighted in YELLOW.

RELIEF IMPLEMENTATION SCHEDULE Relief of NPAs 250, 403 and 780

250 403/780 ITEM PRIME START END START END CRTC issues Telecom Decision CRTC 2007-38 1 ief method for NPA 250 CRTC 07 Jun 2007 CRTC issues Telecom Decision CRTC 2007-42 2 ief method for NPAs 403/780 CRTC 14 Jun 2007 RPC prepares NPA 250 Planning Letter and 3 s the NPA 250 Planning Letter 20 Jun 2007 26 Jun 2007 RPC RPC consults with CATF and NITF to prepare CATF 4 RIP NITF 20 Jun 2007 24 July 2007 20 Jun 2007 24 July 2007 CNA submits NPA 250 Planning Letter to NANPA 5 Telcordia TRA 26 Jun 2007 6 RPC prepares NPA 403/780 Planning Letter 28 Jun 2007 24 July 2007 250 403/780 ITEM PRIME START END START END CNA submits NPA 403/780 Planning Letter to 7 notifies Telcordia TRA 24 July 2007 8 NANPA Posts NPA 403/780 Planning Letter 3 Aug 2007 9 RPC submits RIP to CISC & CRTC for approval RPC 26 July 2007 26 July 2007 10 CISC approves RIP CISC 17 Aug 2007 17 Aug 2007 11 CRTC approves RIP CRTC 17 Aug 2007 17 Sept 2007 17 Aug 2007 17 Sept 2007

CNA issues media release and sends approved 12 A, Telcordia TRA, CLNPC & RPC participants CNA 17 Sept 2007 1 Oct 2007 17 Sept 2007 1 Oct 2007 Telcordia TRA database updates to records ith the expanded geographic area for NPA 778, and Telcordia 13 of new AB NPA 587 A 26 Jun 2007 3 Aug 2007 10 Aug 2007 All Telecom Service Providers (TSPs) to develop ective consumer awareness program with the 14 TSPs 20 Jun 2007 30 Sept. 2007 20 Jun 2007 30 Sept. 2007 NPA 250 Relief Date (earliest date when NPA 778 15 NPA 250 may be activated) TSPs 04 Jul 2007 n/a n/a CATF to notify business and residence customers 78 boundary realignment and NPA 587 via media 16 other materials (phase 1) CATF 07 Jun 2007 04 Jul 2007 07 Jun 2007 04 Jul 2007 All TSPs to notify their business and residence the introduction of NPA 587 in Alberta and NPA CATF & 17 ent in B.C. via multiple communications channels Ps 14 Jun 2007 07 Sep 2008 14 Jun 2007 07 Sep 2008 All TSPs commence and continue consumer 18 ctivities TSPs 07 Jun 2007 07 Sep 2008 14 Jun 2007 07 Sep 2008 All TSPs to notify all of their business & special 19 10-digit local dialing TSPs 07 Jun 2007 07 Sep 2008 14 Jun 2007 07 Sept 2008 All TSPs to notify all residence customers by bill 20 sage of 10-digit local dialing TSPs 07 Jun 2007 22 May 2008 14 Jun 2007 22 May 2008 TSPs to submit Progress Report #1 to NITF and 21 TSPs 12 Oct 2007 12 Oct 2007 NITF and CATF develop & submit Progress Report NITF & 22 TF 12 Oct 2007 26 Oct 2007 12 Oct 2007 26 Oct 2007 RPC develops & submits Progress Report #1 to 23 RPC 26 Oct 2007 09 Nov 2007 26 Oct 2007 09 Nov 2007 Special Types of Telecommunications Service SAPs, alarm companies, ISPs, paging companies, Special 24 fy any concerns to TSPs and CRTC rs 20 Jun 2007 03 Dec 2007 20 Jun 2007 03 Dec 2007 All Telecommunications Service Users (including s 911 PSAPs, alarm companies, ISPs, paging tc.) to implement changes to their telecom Telecom 25 .g., CPEs) & systems to accommodate NPA 778 NPA 250 20 Jun 2007 04 Jul 2007 All Telecommunications Service Users (including s 911 PSAPs, alarm companies, ISPs, paging tc.) to implement changes to their telecom .g., CPEs) & systems to accommodate NPA 587 in Telecom 26 0-digit local dialing in Alberta and BC rs 20 Jun 2007 22 Jun 2008 20 Jun 2007 22 Jun 2008 Payphone 27 Payphone Providers Reprogram Payphones ders 20 Jun 2007 22 Jun 2008 20 Jun 2007 22 Jun 2008 TSPs and database owners/operators to modify Database 28 industry databases ers 20 Jun 2007 22 Jun 2008 20 Jun 2007 22 Jun 2008 Directory Assistance Readiness for the introduction 29 nto the NPA 250 region in TSPs 20 Jun 2007 04 Sep 2007 Directory Assistance Readiness for the introduction 30 nto the NPA 403/780 regions in Alberta TSPs 20 Jun 2007 12 Sep 2008 31 Operator Services Readiness for 10-digt dialing TSPs 20 Jun 2007 22 Jun 2008 20 Jun 2007 22 Jun 2008 Directory Publisher Readiness for 10-digit dialing Directory 32 e NPA for telephone numbers in the directory hers 20 Jun 2007 07 Sep 2008 20 Jun 2007 07 Sep 2008 250 403/780 ITEM PRIME START END START END ior to the introduction of 10-digit local dialing) PSAPS & 33 9-1-1 PSAP Systems and Databases Readiness Ps 20 Jun 2007 04 Sep 2007 20 Jun 2007 12 Sep 2008 34 9-1-1 TSP Readiness TSPs 20 Jun 2007 04 Sep 2007 20 Jun 2007 12 Sep 2008 Canadian Local Number Portability Consortium CLNPC 35 abase Readiness NPAC 20 Jun 2007 04 Sep 2007 20 Jun 2007 08 Sep 2008 36 Toll Free SMS Database Readiness Toll TSPs 20 Jun 2007 04 Sep 2007 20 Jun 2007 07 Sep 2008 Intelligent Service Control Point & Service Order 37 diness TSPs 20 Jun 2007 04 Sep 2007 20 Jun 2007 07 Sep 2008 38 Apply for test CO Codes in NPA 587 TSPs n/a n/a 22 Oct 2007 18 Feb 2008 Develop Inter-Carrier Network Test Plans rriers to make arrangements in accordance with on agreements) to accommodate the boundary NITF 39 of NPA 778 TSPs 20 Jun 2007 15 Oct 2007 Develop Inter-Carrier Network Test Plans rriers to make arrangements in accordance with on agreements) for the introduction of 10-digit NITF 40 accommodate NPA 587 implementation TSPs 20 Jun 2007 22 Apr 2008 20 Jun 2007 22 Apr 2008 TSPs prepare for Inter-Carrier Network Testing 41 tworks, toll, local) TSPs 20 Jun 2007 23 Apr 2008 20 Jun 2007 23 Apr 2008 Activation Date for NPA 587 Test CO Codes and 42 (prior to start date for inter-carrier testing) 22 Apr 2008 Inter-Carrier Testing Period (starts 2 months prior git Dialing Transition Period – subject to Inter- NITF 43 ork Test Plans) TSPs 23 Apr 2008 22 Jun 2008 23 Apr 2008 22 Jun 2008 Phase-in of 7- to 10-Digit Dialing Transition Period 44 nts TSPs 23 Jun 2008 27 Jun 2008 23 Jun 2008 27 Jun 2008 7- to 10-Digit Dialing Transition Period 23/27 Jun 08/12 Sep 23/27 Jun 08/12 Sep 45 nt Timeframe TSPs 008 008 008 008 Discontinue special CO Code assignment practices 46 78 CNA 10 Jul 2008 n/a n/a TSPs to submit Progress Report #2 to NITF and 47 TSPs 27 Jun 2008 11 Jul 2008 27 Jun 2008 11 Jul 2008 NITF and CATF develop & submit Progress Report NITF & 48 TF 11 Jul 2008 25 Jul 2008 11 Jul 2008 25 Jul 2008 RPC develops & submits Progress Report #2 to 49 RPC 25 Jul 2008 08 Aug 2008 25 Jul 2008 08 Aug 2008 Phase-in of mandatory 10-digit dialing 50 nts TSPs 08 Sep 2008 12 Sep 2008 08 Sep 2008 12 Sep 2008 Mandatory 10-digit dialing date for NPAs 250, 403 51 d completion of Phase 2 of NPA 250 relief) TSPs 12 Sep 2008 12 Sep 2008 NPA 403/780 Relief Date (earliest date when NPA 52 es may be activated) 19 Sep 2008 TSPs submit final Progress Report #3 to CATF and 53 TSPs 19 Sep 2008 20 Oct 2008 19 Sep 2008 20 Oct 2008 Submission of NITF and CATF Final Progress NITF & 54 RPC CATF 20 Oct 2008 03 Nov 2008 20 Oct 2008 03 Nov 2008 55 RPC submits Final Report #3 to CISC/CRTC RPC 03 Nov 2008 17 Nov 2008 03 Nov 2008 17 Nov 2008 56 Return of Test CO Codes TSPs 13 Oct 2008 Change Mandatory 10-Digit Dialing Announcement 57 nnouncement TSPs 8 Dec 2008 15 Jan 2009 8 Dec 2008 15 Jan 2009

Bell October 14, 2008 PROGRESS REPORT TO THE NETWORK IMPLEMENTATION TASK FORCE (NITF) NPAs 250, 403, 587, 778 & 780

Bell – Western Region - PROGRESS REPORT

Bell in the Western Region has successfully implemented all routing and testing for 10 digit dialling in Alberta and British Columbia. E911 Isup trunks are in the process of being turned up and tested. The cut over schedule is 50% complete. The blocking announcement has been implemented. The usage is very low. Preparations have been completed to route calls to the first scheduled 587 nxx’s in Calgary.

Robert Dyki National Network Trunking and Translations Bell Oct 17, 2008

To the Network Implementation Task Force Chairman.

Progress report #3 of activities for NPAs 250, 403, and 780.

Rogers Communications Inc. is following the schedule in the RIPs for NPAs 250, 403 & 780 and reports its general network readiness for implementing relief. The company has successfully implemented mandatory dialing announcement on calls dialed using only 7 digits in NPA 403 & 780 serving areas on September 10, 2008. The new NPA 587 has been provisioned and tested in the network. No issue or problem is reported by Rogers network operations with regards to this change. Rogers doesn’t have local service in NPA250 area so that no activity needs to be conducted. The company has no specific concerns to identify to the CRTC staff at this time.

Respectfully,

Alan Peng Sr. Network Planner & Telecom NITF Representative for NPAs 250, 403, 780

Promoting the introduction of Local 10-digit dialing in the 250, 403, and 780 regions Update Report

Date Description

To October 26, CityWest services one exchange – Prince Rupert, BC. To date, CityWest has 20007 issued a press release in the local media in Prince Rupert.

CityWest has arranged for the 2008 phone directory to include a notification to customers.

CityWest will issue follow-up news releases when important dates are upcoming.

CityWest will be adding a link to the dial-10 website off of the company website.

CityWest will be issuing a billing insert in 2008 with important information and dates. CityWest will make use of our internal Channel 10 – community programming channel to relay information on 10-digit dialing in Prince Rupert. CityWest mailed out 10-digit dialing brochures to every home and business in Prince March , 2008 Rupert. CityWest issued reminders in print and radio of the permissive dialing to be phased June 9, 2008 in June 23rd. June 23rd, 2008 CityWest phased in permissive dialing September 8th, 2008 CityWest implemented Mandatory 10-digit dialing for all customers.

Chad Cunningham [[email protected]]

Northwestel NPA 250 Relief Network Plan Update October02, 2008 Completed: All NPA 250 Exchanges in the Northwestel operating area Mandatory 10 digit dialing as of September 9, 2008.

The initial conversion to Mandatory 10 Digit dially went smoothly in all of Northwestel’s B.C. offices with the exception of Ft. Nelson which was delayed until September 9 due to an issue with the VoiceMail system not being able to update subscribers’ Message Waiting indicators in the Mandatory 10 digit mode. Our Technician found a problem in the Message Waiting control routing where the Voicemail was not sending 10 digits to the switch along with theMessage Waiting Toggle control digits. This was rectified and the Ft. Nelson office was then converted to 10 digit Mandatory dialing on September 9 with no further incidences.

Notes: Northwestel does not presently administer any Office Codes in the NPA 780/403 areas.

Although Northwewstel was unable to insert the call Branding recording during the permissive period due to hardware capability issues, with the extensive advertising, the transition was ultimately successful.

Sam Haigh Northwestel Company NPA 250 relief plan committee chair/ NITF member/RPA member. 867-920-3655 [email protected]

October 20, 2008

PROGRESS REPORT TO THE NETWORK IMPLEMENTATION TASK FORCE (NITF)

NPA 250, 403, 780

Rogers Wireless submits this progress report to the NITF to provide an update on the status of its activities to implement 10 digit local dialling and the new overlay NPA 587.

Rogers Wireless has completed the required activities part of the Relief Implementation Plan (RIPs) for NPA 250, 403 and 780. The Company advises that all activities were implemented in accordance with the described schedule of NITF activities identified in the Relief Implementation Plans. The mandatory dialling recording has been implemented and tested successfully in all of Rogers Wireless switches covering the actual NPA 250, 403 and 780 as scheduled in the RIP. All users must now use 10 digits to call locally in these NPAs. The mandatory dialling announcement will be discontinued on Jan 15 2009 as described in the relief implementation plan and will be changed to the regular network announcement.

Prepared by – Jean-Michel Dupuis, Public Services Coordinator Shaw Telecom Inc. October 8th, 2008

FINAL PROGRESS REPORT TO THE NETWORK IMPLEMENTATION TASK FORCE (NITF) NPAs 250, 403 & 780

As at October 10th 2008, Shaw’s has concluded network implementation activities outlined in the schedule contained in the Relief Implementation Plans (RIPs) for 250, 403 and 780.

Shaw executed the prescribed customer notification as set out in the RIP during the transition period and successfully completed the mandatory 10-digit cutover prior to the September 12th target date. The customer experience was not affected in any negative way during the whole process. Shaw will not have to return any Test CO Codes.

In conclusion we would state that due, we think, to the success of the various initiatives to inform the public of the implementation of mandatory 10-digit dialing in Alberta and BC, our customers were prepared for the changes and the percentage of calls that received treatment after the cutover was lower than we had predicted.

Brian Monroe [[email protected]]

TELUS Communications, TELUS Mobility Oct. 20, 2008 FINAL PROGRESS REPORT TO THE NETWORK IMPLEMENTATION TASK FORCE (NITF) NPAs 250, 403 & 780

PROGRESS REPORT #3

Implementation:

The network implementation activities for TELUS Communications and TELUS Mobility for the Relief of NPAs 250, 403, and 780 have proceeded on schedule as per the Relief Implementation Plans (RIPs) for NPA 250, 403, and 780.

TELUS has resolved all of the PSAP Calling issues reported in progress report #2. Mandatory 10-digit dialing and the mandatory 10-digit announcement have been implemented in all exchanges as per the RIP without any major issues arising. All future Network Implementation activities will also follow the RIP. Test codes will be discontinued on Oct. 20 and the mandatory 10-digit announcement will be changed to the standard announcement by January 15, 2009. .

TELUS Mobility has also fully implemented the mandatory 10-digit announcement and is following the RIP schedule. The mandatory 10-digit announcement will be changed to the standard announcement by January 15, 2009.

Lessons learned:

TELUS Mobility wireless customers moved to 10-digit dialling very quickly (96% on day 1, and 99% by day 5), i.e. without the residual unconverted fax machines, alarm panels, and PC modems that are more characteristic of wireline customers. TELUS concludes that the transition to 10- digits for calls dialled by wireless customers would not have been any more difficult or inconvenient if there had been no transition announcement plus cut-through, and 7-digit calls had been sent directly to the mandatory announcement on the mandatory date. It is suggested that for future overlays requiring the introduction of mandatory 10-digit local dialling, wireless companies not be required to provide a transition announcement plus cut-through.

TELUS Communications did handle a lot of inquiries concerning Caller ID and the display of the full 10 digit number. The number of digits displayed is normally a function of the settings on the caller ID device. These setting require changes to display 10 digitd. On some older legacy devices this setting cannot be changed in which case the device will have to be changed.

TELUS also handled a lot of inquiries concerning Call Forwarding of Voice mail. Action was taken on select switches to update any user programmable call forward information to 10 digits to limit the number of trouble calls.

Focussed Customer education would have helped in both cases to reduce the number of inquiries. ______

Report for TELUS Communications and TELUS Mobility operations in NPA 250, 403 & 780 - Submitted by George Wasylkiewicz, - Verified by Bill Barsley and Frank Norman