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KMO170129 Delivery Whitepaper
THE REVENUE ENGINE 5 Factors Fueling the Takeoff of Delivery & Takeout Fasten your menus! More and more restaurants are jumpstarting business with help from takeout and delivery services. From a trickle of dine-in foot traffic to the fast lane of to-go orders, sales are picking up speed thanks to this turbo-charged trend. 1. ACCELERATING DEMAND A decline in foot traffic for 6 quarters in a row has compelled Drawn to its easy accessibility and convenient meal solutions, restaurants to find a way to turn the corner on customer millennials in particular are driving the delivery and takeout acquisition and retention. Takeout and delivery have proven trend to new heights. On the mark for their on-the-go to be a reliable road to increased sales, exponentially lifestyles, delivery and takeout meet the millennial need for expanding the reach of restaurants and allowing them to speed, as technology streamlines the order and payment accommodate even more customers than their dining rooms process and removes the roadblock of human interaction. can accommodate. QUICK BITE: Chains like Papa John’s and Domino’s that excel at delivery are RUNNING pulling ahead in sales.1 THE NUMBERS average rate at which estimated value of $ 5X consumers surveyed 2016 global food 114 2 /mo. purchase takeout1 billion delivery market of consumers surveyed order more often % purchase takeout 10x % from fast casual 1 19 per month 49 restaurants1 order fast food of all restaurant visits % to-go more % consisted of to-go 79 often1 61 orders in 20163 DID YOU KNOW? Pizza Hut is grabbing a bigger slice of the delivery and takeout pie. -
FUTURE of FOOD a Lighthouse for Future Living, Today Context + People and Market Insights + Emerging Innovations
FUTURE OF FOOD A Lighthouse for future living, today Context + people and market insights + emerging innovations Home FUTURE OF FOOD | 01 FOREWORD: CREATING THE FUTURE WE WANT If we are to create a world in which 9 billion to spend. That is the reality of the world today. people live well within planetary boundaries, People don’t tend to aspire to less. “ WBCSD is committed to creating a then we need to understand why we live sustainable world – one where 9 billion Nonetheless, we believe that we can work the way we do today. We must understand people can live well, within planetary within this reality – that there are huge the world as it is, if we are to create a more boundaries. This won’t be achieved opportunities available, for business all over sustainable future. through technology alone – it is going the world, and for sustainable development, The cliché is true: we live in a fast-changing in designing solutions for the world as it is. to involve changing the way we live. And world. Globally, people are both choosing, and that’s a good thing – human history is an This “Future of” series from WBCSD aims to having, to adapt their lifestyles accordingly. endless journey of change for the better. provide a perspective that helps to uncover While no-one wants to live unsustainably, and Forward-looking companies are exploring these opportunities. We have done this by many would like to live more sustainably, living how we can make sustainable living looking at the way people need and want to a sustainable lifestyle isn’t a priority for most both possible and desirable, creating live around the world today, before imagining people around the world. -
The Challenges of Online Grocery
EARLY SIGNS OF COST CHALLENGES TO ONLINE GROCERY. JANUARY 2018 THE CHALLENGES OF ONLINE GROCERY JANUARY 2018 On Friday, November 3, 2017, Amazon Fresh according to Bloomberg’s Ellen Huet. She elaborates customers in “select zip codes” across the US that once the higher cost structure is accounted for, received the news that their delivery service would “…it’s unclear where the margin comes from.”8 be terminated. Jack O’Leary of Planet Retail RNG noted, “AmazonFresh has always been an COMPOSITION OF ADDED COSTS OF ONLINE GROCERY economically challenging program to operate without scale,” and, “That scale is tough to reach in (% OF TOTAL) Grocery Home many areas.”1 Rival services such as Peapod and Store Delivery Mailed Instacart have encountered similar struggles to date. Curbside From Meal Kit Cost Driver Pickup Warehouse Service In fact, Peapod was only profitable in three of its 12 markets in 2016 and, on a recent conference call, Jeff Added 14.0% 11.2% Carr, the CFO of Peapod’s parent company Ahold Warehousing Delhaize, remarked, “We’re not happy with Peapod’s Store Shopping 28.9% performance, but we feel confident we’ll be able to Labor improve that performance.”2, 3 Meanwhile, Instacart, Order Assembly 50.4% which delivers groceries from a network of Expenses independent physical stores, is “unit profitable” in Home Delivery 39.5% ten of their 19 markets, meaning that an average Expenses order is profitable in ten markets and unprofitable in Other 71.1% 46.5% 38.4% the other nine.4 This is before overhead expenses Expenses such as corporate administration, marketing, and Source: Sinha, Amithabh and Paul Weitzel. -
Online Food and Beverage Sales Are Poised to Accelerate — Is the Packaging Ecosystem Ready?
Executive Insights Volume XXI, Issue 4 Online Food and Beverage Sales Are Poised to Accelerate — Is the Packaging Ecosystem Ready? The future looks bright for all things ecommerce primary and secondary ecommerce food and beverage packaging. in the food and beverage sector, fueled by What do the key players need to consider as they position themselves to win in this brave new world? Amazon’s purchase of Whole Foods, a growing Can the digital shelf compete with the real thing? millennial consumer base and increased Historically, low food and beverage ecommerce penetration consumer adoption rates driven by retailers’ rates have been fueled by both a dearth of affordable, quality push to improve the user experience. But this ecommerce options and consumer inertia. First, brick-and-mortar optimism isn’t confined to grocery retailers, meal grocery retailers typically see low-single-digit profit margins due to the high cost of managing perishable products and cold-chain kit companies and food-delivery outfits. distribution. No exception to that rule, ecommerce retail grocers struggle with the same challenges of balancing overhead with Internet sales are forecast to account for 15%-20% of the food affordable retail prices. and beverage sector’s overall sales by 2025 — a potential tenfold increase over 2016 — which foreshadows big opportunities for Consumers have also driven lagging sales, lacking enthusiasm for food and beverage packaging converters that can anticipate the a model that has seen challenges in providing quick fulfillment evolving needs of brand owners and consumers (see Figure 1). and delivery service — especially for unplanned or impulse And the payoff could be just as lucrative for food and beverage buys. -
CAMPAIGN STRATEGY “Fearlessly Pursuing Growth and Innovation Within Our Company, Culture, and Client Relationships” Cultivate Team
CAMPAIGN STRATEGY “Fearlessly pursuing growth and innovation within our company, culture, and client relationships” Cultivate Team Eleni Michaelides Carley Crossman Caroline Norton Michael Biehl Gaby Villarino Chief Executive Chief Financial Account Director Chief Digital Social Media Officer Officer Analyst Director CATEGORY MEAL KIT INDUSTRY Meal kit industry was valued at $5 billion in 2017 Forecasts predict the industry will reach $10 billion by 2020 Interest is fueled by: • Value • Convenience • Time savings 19% of adults who cook have used a meal kit service, 30% more are interested in trying it MEAL KIT INDUSTRY Interest and Usage Interest is highest among 18 – 24 year olds Actual usage is highest for 25 – 44 year olds Meal kit interest peaks for $75K - $99.9K earners Data from Mintel “SAY HELLO TO EASY HOME COOKING” One of the more well known meal delivery kit services with a variety of 15 new recipes created each week. Pricing begins at $8.75 Pros Cons •Excellent packaging •Not all ingredients are organic •Free shipping •Long delivery time window •Variety of recipes •“Fit option” with less than 650 calories Brand Perception •Most well known •International presence and high social interaction through celebrity sponsors “SAY HELLO TO EASY HOME COOKING” Instagram–308k followers •90 posts per month •Cooked meals #hellofreshpics •#HelloFreshPets raise awareness Facebook–1.8M followers •45 posts per month •News, recipes, advertising and cooking videos Twitter–30.8k followers •95 posts per month •Recipes Dinner2Lunch campaign “We’re -
Place Your Order Meal Prep and Delivery Services
I’ll take my shipping free with a side of unlimited movies Acxiom offers an audience of likely Amazon Prime subscribers. Tap into this lucrative pool of savvy online shoppers who also take advantage of exclusive access to movies and TV shows, ad-free music and more. Looking for those who want it fresh and fast? From those who want fresh ingredients waiting on the doorstep to those who want their food hot and ready from a restaurant, Acxiom introduces audiences including: • Those likely to order fresh food for meal preparation using an online service like Blue Apron, Plated or Hello Fresh • Those with a propensity to order groceries via an online service like Amazon Fresh, Fresh Direct or Instacart • Consumers who order restaurant deliveries from an online service like GrubHub or Eat24 • Consumers likely to make restaurant reservations online using services like OpenTable Meal Kit Delivery Hello Fresh, Plated, Blue Apron, Omaha Steaks This industry is growing fast, even among non-retail companies, such as the New York Times launching its own service in partnership with startup Chef’d, which sends subscribers meal kits that sync up with recipes posted on the Times’ cooking site. Grocery Delivery AmazonFresh, Instacart, Fresh Direct Shopping online is now a standard in most households. Consumers who want fresh food and convenient home delivery are becoming a threat to local brick-and-mortar stores. The three major online grocery plans are Instacart, FreshDirect and AmazonFresh. Restaurant Local Delivery Grubhub, Eat24, Chef Shuttle, Seamless, All Menus $210 billion worth of food is ordered for delivery or takeout each year in the U.S.; $11 billion of that is online delivery, with non-pizza online deliveries totaling $4 billion. -
Freshdirect Updates Delivery Service Online Grocer Is Making a Play for More Last‐Minute Shoppers with Delivery in As Little As One Hour
FreshDirect Updates Delivery Service Online grocer is making a play for more last‐minute shoppers with delivery in as little as one hour A taco ‘bundle’ from FreshDirect’s FoodKick, a new on-demand delivery service launching Thursday. PHOTO: FOODKICK By SOPHIA HOLLANDER Jan. 12, 2016 8:00 p.m. ET With competition heating up among food-delivery services in New York City, FreshDirect is making a play for more last-minute shoppers. On Thursday, the online grocer will launch a new service called FoodKick that it said will be able to deliver meals, ingredients and alcohol in as little as an hour after the order has been placed. FoodKick will be available in some Brooklyn neighborhoods and Queens’s Long Island City, with plans to expand to other parts of the city and possibly nationally, the company said. FreshDirect, which began delivering groceries in 2002, has until now required customers to place orders at least a day before delivery. But in interviews with customers it became clear that “the vast majority of the marketplace actually aren’t planners,” said its chief executive, Jason Ackerman. That includes working couples coming home to an empty fridge but tired of takeout, or friends getting together and deciding to stay for dinner. “There are all these food moments that happen spontaneously,” Mr. Ackerman said. “Different generations have different behaviors, so you have to constantly update yourself.” ‘There are all these food moments that happen spontaneously. Different generations have different behaviors, so you have to constantly update yourself.’ —Jason Ackerman, chief executive of FreshDirect The company will offer free FoodKick deliveries for the first 30 days, then $3.99 for delivery within a two-hour or longer window and $5.99 for one-hour delivery. -
AGC-Restaurant-Tech-Nov-2019
Type & Color November, 2019 INSIGHTS The Future of Restaurant Technology How Technology is Transforming the Restaurant Industry Greg Roth, Partner Ben Howe, CEO Jon Guido, Partner & COO Sean Tucker, PartnerAGC Partners ExecutiveType & Color Summary Massive $900B market experiencing rapid digital adoption and software growth . An extended economic recovery, low unemployment rate, and continued rise of millennials as the largest demographic in the workplace are factors driving strong restaurant spending . Third party delivery market is exploding; eating in is the new dining out US Digital Restaurant Sales . Cloud based POS systems are replacing incumbent providers at an accelerating pace and ($ Billions) achieving higher ACV with additional features and functionality $328 . Front of house applications including Online Ordering, CRM and Loyalty programs are other areas of accelerating spend in order to capture more valuable repeat diners 27% CAGR . Razor thin profit margins and unique challenges restaurants face require purpose built solutions to cut costs, gain efficiencies, and increase visibility . Hiring, training and retaining workers in a complex and changing regulatory environment is one $117 of the largest challenges restaurants face $48 . Unlocking of data silos enabling business analytics across the value chain . Automation and AI beginning to impact restaurant operations and economics, freeing up scarce employee resources to focus on customers 2017 2020 2025 . Ghost Kitchens and Online Catering are two emerging growth areas taking advantage of online Note: based on estimated percentage of sales derived from digital channels and total industry sales forecasts delivery trends and attractive unit economics . Restaurant Management Software spend tilted towards front of house (~60%) technologies vs. -
Whole Foods Meal Kit Instructions
Whole Foods Meal Kit Instructions thiggersandTroy proconsular appreciate very prismatically. hisTempleton turboprops never teethings impetrate draftily, his broomstick! but monied Spheric Pincus neverClem spurclimax bilaterally, so anyways. he snaffle Disused his With the master cleanse a little more than two For meal boxes delivered right now, whole foods meal kit instructions were simple and more detailed. Our free roast dinner kit party ready to throw out your slow cooker No prep No reserve Grab two for trouble tonight. If we are proud of foods whole meal kit is filled with various different combination we should i make. The cookie of third in major household or so familiar have lunch leftovers for there whole week. We tested and ranked 12 home-delivered meal kits Chicago. Meal kits may almost be purchased using cash or free Click enable for VLA Meal Kit Menus and Heating Instructions Contact Us To contact Mesquite ISD Food. How does Amazon Meal Kits Work? Your store to dispatch time to a whole foods meal kit instructions on your reset your door! These restaurants and grocery stores sell pre-cooked meals that. Each meal ever service might fear from the station but overall simple do at same site Provide fresh ingredients and punish the recipes to manufacture front door All you have to union is cook Start budgeting with a free fold of Ramsey today. Perfectly portioned ingredients easy-to-follow recipes great-tasting food. Sometimes cost savings at relatively fixed volume at whole foods meal kit instructions. Ingredients along return a recipe in step-by-step instructions. -
Impacts on the Interest Level of Consumers Toward Meal Kit Delivery Services
La Salle University La Salle University Digital Commons HON499 projects Honors Program Spring 2017 Impacts on the Interest Level of Consumers Toward Meal Kit Delivery Services Matthew H. Mailloux La Salle University, [email protected] Follow this and additional works at: https://digitalcommons.lasalle.edu/honors_projects Part of the Advertising and Promotion Management Commons, E-Commerce Commons, and the Food Studies Commons Recommended Citation Mailloux, Matthew H., "Impacts on the Interest Level of Consumers Toward Meal Kit Delivery Services" (2017). HON499 projects. 26. https://digitalcommons.lasalle.edu/honors_projects/26 This Honors Project is brought to you for free and open access by the Honors Program at La Salle University Digital Commons. It has been accepted for inclusion in HON499 projects by an authorized administrator of La Salle University Digital Commons. For more information, please contact [email protected]. Matthew Mailloux HON 499 | Honors Thesis Advisor: Meghan Pierce, PhD. Impacts on the Interest Level of Consumers Toward Meal Kit Delivery Services Abstract Meal kit delivery services provide their subscribers with weekly recipe and ingredient kits. This study evaluated the attitudes toward these services and the impact of factors such as self- efficacy on the interest level and intention to subscribe to these services. Results indicate that less confidence in the kitchen increases the interest in meal kit delivery services. Furthermore, consumers who value cooking at home and convenience were more likely to show interest in these services. Implications of these findings for the industry are discussed. Introduction Meal kit delivery services have become the latest trend in digital disruption. The industry has garnered high levels of attention within the United States, accelerating to a $1.5 billion market while enticing venture capital firms to back startups in this chic new marketspace (Goldman Sachs 2017 Market Report). -
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Center for Food and Agricultural Business CAB CS 15.1 September 1, 2015 Online Food Shopping: Peapod Finds a Path “Mike, the evidence is clear: Nearly every single technical innovation—from PCs to digital music and mobile phones—has struggled at first with low sales for a long period of time before reaching an inflection point, then rising exponentially. E-commerce is following that principle. We are on the cusp of rapid acceleration.” Andrew Parkinson, founder and president of Peapod, the online grocery company, did not have to convince Mike Brennan, Peapod’s Chief Operating Officer, that Peapod was poised for growth. Grocery was the biggest category in retailing but had proved the most resistant to the advance of online shopping. Nevertheless, Parkinson and Brennan had worked side by side for 18 years to keep Peapod, the nation’s oldest online grocer, in the fore of technological innovation and consumer relevance. They had watched with a certain fascination as many hopeful online food startups had been launched to great fanfare, only soon to fail. If not always profitable in its early years, Peapod had stood the test of time. But despite the hefty investments made and industry-leading status, a new brand of competition was entering the online marketplace and the rules of the game were shifting rapidly. Peapod’s parent company, Royal Dutch Ahold, was one of the world’s largest supermarket companies with 2014 sales of $43.5 billion and more than 3,500 stores.1 Yet most of these stores were conventionally positioned and, in both its European home market and in the US, its historic market shares were being eroded by new competition. -
How Fresh Produce Plays Key Role in New Generation of Delivery Services by Maeve Webster, Senior Director; Mike Kostyo, Publications Manager, Datassential
RESEARCH PERSPECTIVE How Fresh Produce Plays Key Role In New Generation Of Delivery Services BY MAEVE WEBSTER, SENIOR DIRECTOR; MIKE KOSTYO, PUBLICATIONS MANAGER, DATASSENTIAL ate last year, Datassential asked restaurant-quality dishes. Berkeley, Cali- • 45% of consumers said meal consumers which factors were most fornia-based SpoonRocket uses algorithms choice was important in important to them when choosing a to position delivery drivers around the city choosing a delivery service. L • 31% of consumers said meal delivery service. Topping the list was before customers even order, using special- healthy meals were an fresh ingredients. Forty-eight percent of ly-designed delivery vehicles with built-in important factor in choosing consumers said fresh ingredients were very hot and cold compartments. a meal delivery service. important to them, beating factors such as: For those consumers using meal kit • 14% of consumers used a healthy meals, the use of local ingredients, delivery services, which deliver pre-portioned supermarket/local grocery and options for special diets (gluten-free ingredients to customers to be prepared delivery service (Instacart, or vegetarian). on the customer’s schedule, novelty and Peapod) in the past. In fact, fresh produce is one of the most reducing food waste are key factors. Many Source: Creative Concepts Trendspotting important differentiators for a whole new note that these boxes allow any customer, Report generation of meal and grocery delivery anywhere in the country, to find ingredients services that are growing fast and earning that are typically only available in specialty shopping trips, they augment them. lots of attention. These services often make grocers or urban areas — for example, claims of “disrupting” traditional industries daikon radishes, escarole, or Calabrian chili Customers & Companies and becoming the “Uber” of meal delivery.