Authentic Transformational Leadership a Case Study of Jennifer Semakula Musisi the First Executive Director of Kampala Capital City Authority (KCCA) in Uganda Noah M
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University of St. Thomas, Minnesota UST Research Online Education Doctoral Dissertations in Organization School of Education Development 2017 Grounded in Practice: Authentic Transformational Leadership A Case Study of Jennifer Semakula Musisi the First Executive Director of Kampala Capital city Authority (KCCA) in Uganda Noah M. Kafumbe University of St. Thomas, Minnesota Follow this and additional works at: https://ir.stthomas.edu/caps_ed_orgdev_docdiss Part of the Education Commons, and the Organizational Behavior and Theory Commons Recommended Citation Kafumbe, Noah M., "Grounded in Practice: Authentic Transformational Leadership A Case Study of Jennifer Semakula Musisi the First Executive Director of Kampala Capital city Authority (KCCA) in Uganda" (2017). Education Doctoral Dissertations in Organization Development. 59. https://ir.stthomas.edu/caps_ed_orgdev_docdiss/59 This Dissertation is brought to you for free and open access by the School of Education at UST Research Online. It has been accepted for inclusion in Education Doctoral Dissertations in Organization Development by an authorized administrator of UST Research Online. For more information, please contact [email protected]. Grounded in Practice: Authentic Transformational Leadership A Case Study of Jennifer Semakula Musisi the First Executive Director of Kampala Capital City Authority (KCCA) in Uganda. A DISSERTATION SUBMITTED IN TO THE FACULTY OF THE COLLEGE OF EDUCATION LEADERSHIP AND COUNSELING OF THE UNIVERSITY OF ST. THOMAS IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE DEGREE OF DOCTOR OF EDUCATION By: Noah M. Kafumbe January, 2017 UNIVERSITY OF ST. THOMAS We certify that we have read this dissertation and approved it as adequate in scope and quality. We have found that it is complete and satisfactory in all respects, and that any and all revisions required by the final examining committee have been made. Dissertation Committee _________________________________________________________________________ William Brendel, Ed.D. Committee Chair _________________________________________________________________________ Rama K. Hart, Ph.D. Committee Member ________________________________________________________________________ David W. Jamieson, Ph.D. Committee Member ………………………………………….. Date © Copyright Noah Mukasa Kafumbe 2017 All Rights Reserved. i Dedication This dissertation is dedicated to my late father Ismail Kalule Bbossa who did not live to see any of his children graduate. Dad it hurts to think that you are not here anymore but the values you modeled and instilled in us have propelled me this far. I also dedicate this to my children Leillah, Jamil and Nadia Kafumbe. I hope you are inspired to dream, believe and achieve your goals in life. ii Acknowledgement The doctoral adventure is a daunting task. Without the support and encouragement of many individuals, I would not have been able to achieve the highest dream in education. Praise be to the Almighty, the most gracious and most merciful Allah who has given me the will, and patience to accomplish everything I set out to do. I would like to express my sincere gratitude to Father Dennis Dease for the immeasurable financial support provided through the Office of the president of St Thomas that enabled me to enroll and complete the doctoral program at this esteemed University. I would like to thank my dissertation chair, Dr. William Brendel, and committee members, Dr. Rama K. Hart, and Dr. David W. Jamieson for the thoughtful feedback and guidance from my idea to the finished study. Dr. Brendel kept me focused with unwavering belief that I would finish my dissertation. Special thanks to Ms Jennifer Semakula Musisi. I appreciate her willingness to open the doors and take time away from her family and busy work schedule for this case study. To my family and friends, thank you for sticking with me throughout the program. Your support came in many different forms, from encouraging text messages to phone calls. I am so grateful and humbled. To my wife Bbira Kafumbe, thank you for all the support throughout the highs and lows of my academic adventure. Many hours and weekends were spent in school, which meant time away from the family. Bbira kept the household running. I also want to thank my children Leillah, Jamil and Nadia you were the driving force and purpose that kept me going throughout my studies. To Leillah, thank you for keeping count of the pages along the way. You kept me on task. May God Bless You All. iii Abstract Addressing the development challenges in resource constrained countries like Uganda requires leaders in the public service sector with the resolve to challenge the status quo and ensure accountability and adequate service delivery to the citizens of these countries. However, the quality, capacity, abilities and, integrity of some leaders in Uganda’s public sector who are entrusted to steer and implement the necessary transformation and changes have been questioned over the years. This intrinsic case study explored the unique leadership approach of Jennifer Semakula Musisi the first executive director of Kampala Capital City Authority (KCCA) who has challenged the status quo, created options and opportunities for Kampala city dweller, clarified problems and choices and, built moral capital based on values and has restored the image of some public institutions in Uganda. Ms Musisi has redefined public service delivery in Uganda and provided a vision of possibilities and a promise of a better community in Kampala. This study found Ms Musisi leadership approach to be authentic and transformative built on moral values, faith, honesty, integrity, trustworthiness, reliability and accountability. Table of Contents Dedication .................................................................................................................................... i Acknowledgement ....................................................................................................................... ii Abstract ...................................................................................................................................... iii Table of Contents ......................................................................................................................... i Chapter 1 ..................................................................................................................................... 1 Background of the study ................................................................................................................. 1 Leadership and public service delivery........................................................................................... 2 Structural and Institutional Transformation in Uganda .................................................................. 5 Transformational Leadership and Public Service Delivery in Uganda .......................................... 7 Scope of the Study ........................................................................................................................ 10 Statement of the problem .............................................................................................................. 10 Purpose of the study ...................................................................................................................... 13 Specific Objective ......................................................................................................................... 14 Research Questions ....................................................................................................................... 14 Rational and Significance of the Study ......................................................................................... 14 Research Method .......................................................................................................................... 15 Definition of Key Terms ............................................................................................................... 17 Leadership ........................................................................................................................................... 17 Authentic Leadership .......................................................................................................................... 17 Transformational Leadership .............................................................................................................. 17 Authentic Transformational Leadership (ATL) .................................................................................. 18 Result-Oriented Leadership ................................................................................................................ 18 Public Services .................................................................................................................................... 18 Summary ....................................................................................................................................... 18 Chapter Two.................................................................................................................................. 19 Literature Review.......................................................................................................................... 19 ii Literature Review Research .......................................................................................................... 19 Table 1.0 ............................................................................................................................................