QubicaAMF Europe Via della Croce Coperta, 15 40128 Bologna Italy
This document contains information belonging to QubicaAMF and is furnished to its customers solely to assist them in the installation, testing, operation and/or maintenance of the equipment described. This publication contains examples that include fictitious names of individuals and companies. Any similarity to names and addresses of actual business enterprises and persons is entirely coincidental. The contents of this document may be subject to change without prior notice. This document is not to be reproduced in part or in its entirety, nor may its contents be disclosed to any third party without the signed written approval of QubicaAMF. QubicaAMF does not accept any responsibility for the results of the use of this document.
Copyright Conqueror, Bowland, BES, Qubica, Nextia and Mag3 are registered trademarks of QubicaAMF Europe S.p.A. The Trouble Call System is a Patent Pending of QubicaAMF Europe S.p.A. Windows is a registered trademark of Microsoft Corporation. QuickBooks is a registered trademark of Intuit Inc. Micro$ale is a registered trademark of KIS Software Inc. T-3 & BLS are registered trademark of CDE Software Inc. Hopewiser is a registered trademark of Hopewiser Ltd. DataTran is a registered trademark of Datacap Systems Inc. Zonal is a registered trademark of Zonal Retail Data Systems Ltd.
Any names of other products contained herein are cited in the document for the sole purpose of identification and may be registered trademarks of the relative companies. This product includes software developed by the Apache Software Foundation. This product includes software developed by Mathias Rauen, www.madshi.net, All Rights Reserved
Version 2007
Contents at a Glance
Main Menu...... 1 Point of Sale ...... 13 Lane Management...... 25 Shift Management...... 79 Frequent Bowler Tracking...... 91 Leagues...... 105 BLS Leagues...... 123 Tournaments ...... 129 Swedish Leagues...... 143 BES Special Games...... 149 Bowland Special Games...... 157 Lockers...... 163 Time Games...... 169 Statistical Reports...... 175 Security...... 179 Time Tracking System...... 187 Booking System...... 191 Trouble Call System ...... 217 Cameras and Real Time Income...... 227 Multi Media System...... 231 Web Setup...... 237 Center Setup...... 243 Terminal Setup...... 259 Technical Setup ...... 265 Calendar Setup ...... 277 Economic Setup...... 281 Installation Instructions...... 297 Appendix...... 303
Table of Contents
Main Menu...... 1 1. Conqueror Main Menu...... 3 2. Main Modules ...... 3 2.1 Quick Access Module...... 3 2.2 Front Desk...... 3 2.3 POS ...... 4 2.4 Back Office ...... 4 2.5 Setup...... 4 2.6 Utilities...... 4 2.7 Others ...... 4 3. External Frame ...... 4 3.1 Memo Bar...... 4 3.2 Time and Date...... 5 3.3 Shift Check...... 5 3.4 Bowling Mode...... 5 3.5 Quick Buttons...... 5 3.6 Task Holding ...... 5 3.7 The Stop Button...... 6 4. Help on Line ...... 7 4.1 Tooltips ...... 7 4.2 On line User Manual...... 7 5. User Messages ...... 8 5.1 Marking / Unmarking User Messages...... 8 5.2 Deleting a User Message ...... 8 5.3 Table ...... 8 6. Utilities...... 9 6.1 About Conqueror...... 9 6.2 Database Backup...... 9 6.3 Database Restore...... 9 6.4 Database Cleanup ...... 9 6.5 Technical Support...... 10 7. Keyboard Shortcuts ...... 11 Point of Sale ...... 13 1. Overview...... 15 2. Sales...... 15 2.1 Selling Items...... 16 3. Tabs ...... 17 4. Payments...... 19 4.1 Payment Window ...... 19 4.2 Tips ...... 19
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4.3 Special Payments...... 19 4.4 Paying Separately ...... 20 4.5 Reprinting a Receipt...... 20 4.6 Opening the Cash Drawer...... 20 5. Expenses...... 21 6. Deposits ...... 21 7. Refunds ...... 21 8. Credit Card Transactions...... 22 9. POS Setup ...... 23 Lane Management...... 25 1. Overview...... 27 2. Key Concepts...... 27 2.1 Opening Modes...... 27 2.2 Pre-assigned / Post-assigned...... 27 3. Lane Status ...... 28 3.1 Lane Icons...... 29 3.2 The Control Panel...... 32 4. Lane Control...... 35 5. Opening a Lane ...... 38 5.1 Quick Opening...... 38 5.2 Number of Bowlers and Bowler Options ...... 38 5.3 Quantities...... 39 5.4 Price Keys ...... 39 5.5 Lane Options...... 40 5.6 Selling POS Items...... 40 5.7 Practice...... 40 5.8 Opening a Booked Lane...... 40 6. Managing an Open Lane...... 41 6.1 Adding a Bowler...... 41 6.2 Collecting Partial Payments...... 41 6.3 Checking a Bowler Out ...... 41 6.4 Printing Scores...... 41 6.5 Voiding a Lane Opening...... 41 6.6 Refunding a Transaction ...... 42 7. Closing a Lane...... 43 7.1 Viewing Prizes...... 43 7.2 Global Price Assignment...... 43 7.3 Proportional Payment ...... 44 8. Parking a Lane ...... 45 9. Group Lane Management...... 45 9.1 Group Opening...... 46 9.2 Group Closure ...... 47
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10. Waiting List ...... 47 10.1 Creating an Item...... 48 10.2 Modifying an Item...... 48 10.3 Revealing Item Details...... 48 10.4 Removing an Item ...... 48 10.5 Sending an Item to the Lane...... 48 11. Score...... 49 12. Bowler Options ...... 50 12.1 Bowler Type ...... 51 13. Special Functions – BES & Bowland...... 52 13.1 Pogo Pin...... 53 14. Special Functions – BOSS...... 55 15. Lane Options – BES & Bowland...... 57 15.1 Basic ...... 57 15.2 Advanced...... 59 15.3 Bowling and Lane Services...... 62 15.4 Score Style ...... 62 15.5 Qubica Key / Modifications...... 64 15.6 External Devices...... 66 15.7 Classic Games...... 66 16. BES Birthday Parties...... 67 16.1 Enabling a Birthday Party on the Lanes...... 67 16.2 Creating the Picture List to be Displayed on the Lanes ...... 67 17. Lane Options – BOSS ...... 68 18. Bowling Mode...... 70 18.1 Bowling Mode Management...... 70 18.2 Bowling Mode Setup...... 70 19. Scrolling Messages – Bowland and BES ...... 72 20. Scrolling messages – BOSS...... 72 21. Impact Images...... 73 22. Advertising – BES & Bowland ...... 74 23. Advertising – BOSS...... 75 23.1 Advertising Categories ...... 75 23.2 Lane Advertisings...... 75 24. Lane Highs ...... 76 25. Game Printouts...... 77 25.1 Filtering Events...... 77 25.2 Selecting Events for Printouts...... 77 25.3 Modifying Game Score before Printing...... 77 25.4 Printing Scores / Standings...... 77 26. Keyboard...... 78
III
Shift Management...... 79 1. Overview...... 81 2. Key Concepts...... 81 2.1 No Shift Mode...... 82 3. Operating with Shifts...... 82 3.1 Starting Cash Drawer Sessions ...... 83 3.2 Closing Cash Drawer Sessions ...... 83 3.3 Parking Cash Drawer Sessions...... 83 3.4 Moneys Received Summary...... 84 3.5 Closing a Shift...... 84 4. Shift Reporting...... 84 5. Managing Shifts...... 86 6. Historical Reports ...... 87 7. Profiles and Privileges ...... 87 7.1 Examples...... 88 8. Shift Setup...... 88 8.1 Sector Setup...... 89 Frequent Bowler Tracking...... 91 1. Overview...... 93 2. Managing Members ...... 93 3. Finding a Member...... 94 4. Registering a New Member...... 94 4.1 Basic ...... 95 4.2 Advanced ...... 95 4.3 Links...... 96 4.4 Account ...... 97 4.5 Cards...... 98 4.6 Photo ...... 99 4.7 History...... 99 5. Managing Member Accounts, Cards and QCash ...... 99 6. Member Reports...... 100 6.1 Filtering Clientele...... 100 6.2 Reporting ...... 100 7. Mail Merge...... 101 7.1 Creating Mail ...... 101 7.2 Using the Template ...... 101 8. Duplicated Members...... 102 9. Member Setup ...... 103 9.1 Member Categories...... 103 9.2 Point Collection ...... 103
IV
9.3 Player Club Cash...... 103 9.4 Member Formats...... 103 10. Export to BowlerTRAC...... 104 Leagues...... 105 1. Overview...... 107 2. Managing a League ...... 107 3. League Setup ...... 108 3.1 Creating a League...... 108 3.2 Setting the League Handicaps ...... 110 3.3 Setting the Average Rules...... 110 3.4 Setting the Player Categories...... 110 3.5 Managing the Team Pairing ...... 111 3.6 Setting Point Attribution...... 112 3.7 Legal Line up...... 113 3.8 Setting the League Standard Standing...... 113 3.9 Consulting Modification Logs...... 114 3.10 Setting the League Payments ...... 114 4. Managing Teams and Players...... 115 4.1 Teams and Players Main Window ...... 115 4.2 Enrolling Players ...... 115 4.3 Managing a Mid-season Start ...... 117 5. Managing the Scores...... 117 5.1 Consulting Scores...... 117 5.2 Modifying / Entering the Scores Manually...... 118 5.3 Assigning Points Manually...... 118 5.4 Printing Score Sheets / Recap Sheets...... 118 5.5 Recalculating League Scores ...... 118 6. Printing Standings ...... 118 6.1 Standing Types...... 119 7. Managing League Payments...... 120 7.1 Consulting Payment History ...... 121 8. Center League Settings...... 121 BLS Leagues...... 123 1. Overview...... 125 2. Selecting a League ...... 125 3. League Setup ...... 125 3.1 Financials ...... 126 3.2 Technical ...... 126 4. League Payments...... 127 5. League Lanes...... 127 6. Opening / Closing a League...... 128
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Tournaments...... 129 1. Overview...... 131 2. Tournament Lane Status...... 131 3. Creating a Tournament ...... 132 3.1 Tournament Settings...... 132 3.2 Event Settings ...... 133 4. Teams and Players ...... 134 4.1 Player Setup...... 134 4.2 Team Setup...... 136 5. Squad Setup...... 137 5.1 Global...... 137 5.2 Teams and Players...... 138 5.3 Movement ...... 138 5.4 Point Assignment ...... 139 6. Standing Setup ...... 140 7. Game Manager ...... 140 8. Creating a Division...... 141 9. Tournament Setup...... 142 Swedish Leagues...... 143 1. Overview...... 145 2. League Setup ...... 145 3. Creating Swedish Leagues...... 145 3.1 Global...... 145 3.2 Teams and Players...... 146 3.3 Movement ...... 147 3.4 Point Assignment ...... 147 4. Standings ...... 147 5. Game Management...... 147 6. Swedish League Setup...... 147 BES Special Games...... 149 1. Overview...... 151 2. Special Game Types...... 151 2.1 Striker...... 151 2.2 Red Pin Frame ...... 151 2.3 Mega Slot / Lane Lotto / Magic Wheel Mistress...... 151 2.4 Christmas ...... 152 2.5 Rocky Road Race ...... 152 2.6 Poker...... 152 2.7 Sledgehammer ...... 152
VI
3. Management of Special Game Sessions ...... 152 3.1 Assigning Special Games to Lanes...... 153 4. Special Game Sessions Setup ...... 153 4.1 Rocky Road Race Settings...... 154 4.2 Poker Settings...... 155 4.3 Birthday Settings...... 155 4.4 Sledgehammer Settings ...... 155 Bowland Special Games...... 157 1. Overview...... 159 2. Bowland Special Games Types...... 159 2.1 Poker...... 159 2.2 Lucky Draw...... 159 2.3 Tic Tac Toe...... 159 2.4 Slot Machine...... 159 2.5 Cubes ...... 159 3. Management of Bowland Special Games Sessions ...... 160 4. Bowland Special Game Sessions Setup ...... 160 Lockers...... 163 1. Overview...... 165 2. Managing Lockers...... 165 2.1 Assigning Lockers ...... 165 2.2 Finding a Rented Locker ...... 166 2.3 Locker Maintenance ...... 166 2.4 Locker Waiting List ...... 166 3. Locker Reports ...... 166 3.1 Creating a Locker Report ...... 166 3.2 Creating Advisory Slips...... 167 4. Locker Bank Setup...... 167 Time Games...... 169 1. Overview...... 171 2. Time Game Management...... 171 2.1 Time Game Status ...... 171 2.2 Opening / Closing a Time Game Item ...... 172 3. Time Game Setup...... 173 3.1 Creating a Time Game ...... 173 3.2 Modifying a Time Game ...... 174 3.3 Deleting a Time Game ...... 174 Statistical Reports...... 175 1. Overview...... 177 2. Lane Usage Report (Linage)...... 177
VII
3. Comparison Report...... 177 4. Weekly Income Report ...... 177 5. Weekly Games Report ...... 178 6. League Attendance Report ...... 178 7. Trust Report ...... 178 Security...... 179 1. Overview...... 181 2. Staff Setup...... 181 3. User Profile Setup...... 183 3.1 Privilege Tabs...... 184 4. Safe Mode ...... 184 5. User Log on / off ...... 185 5.1 Log on...... 185 5.2 Log off...... 185 6. System Log Events ...... 186 Time Tracking System...... 187 1. Overview...... 189 2. Staff Actions...... 189 2.1 Staff Log Actions ...... 189 3. Time Tracking Reports...... 190 Booking System...... 191 1. Overview...... 193 2. Booking System Main Window...... 194 2.1 The Reservation Sheet...... 194 2.2 The Control Panel...... 195 3. Creating a Reservation...... 198 3.1 Necessary Data for New Reservation...... 198 4. Reservation Status...... 201 5. Managing a Reservation ...... 202 5.1 Moving a Booking ...... 202 5.2 Extending / Reducing a Booking...... 202 5.3 Reservation Details ...... 203 5.4 Mixed Reservations...... 206 5.5 Recurring Reservations...... 207 5.6 Reservation Confirmation ...... 207 6. Finding a Reservation...... 209 7. Reports...... 210 7.1 Creating a Report...... 210
VIII
7.2 Report Types...... 210 8. Booking System Settings ...... 212 8.1 Basic Settings...... 212 8.2 Further Settings ...... 214 9. Privileges...... 215 Trouble Call System ...... 217 1. Overview...... 219 2. Trouble Calling...... 220 2.1 Signaling Errors...... 220 2.2 Alarms / User Warnings...... 220 3. Managing a Trouble Call ...... 221 3.1 Dealing with Trouble Calls through Lane Status...... 221 3.2 Dealing with Trouble Calls through Back Office...... 221 3.3 Vocal Messages ...... 221 4. TCS Reports...... 222 4.1 Filters ...... 222 4.2 Reports...... 222 5. TCS Setup...... 222 5.1 Alarm / Warning Settings...... 222 5.2 Vocal Alarm Settings ...... 223 6. Privileges...... 224 7. TCS Telephone Commands...... 225 7.1 Entering Response Codes ...... 225 7.2 Commands...... 225 Cameras and Real Time Income...... 227 1. Camera Management...... 229 2. Real Time Income ...... 229 Multi Media System...... 231 1. Overview...... 233 2. MMS Monitor Management ...... 233 2.1 Standing Session Setup...... 233 2.2 Score Session Setup ...... 233 2.3 Price List Setup...... 234 2.4 MMS Monitor Setup...... 234 3. Strike Challenge...... 235 3.1 Strike Challenge Management...... 235 4. MMS Program Upload...... 236 Web Setup...... 237 1. Web Booking Settings...... 239
IX
1.1 Creating Reservation Scenarios ...... 239 1.2 Linking Price Keys to the Scenario...... 240 1.3 Scenario Display Order...... 240 1.4 Web Reservation Times and Conditions ...... 240 1.5 Center Legal Information...... 241 2. Web Booking Reports ...... 241 Center Setup...... 243 1. Overview...... 245 2. Basic ...... 245 3. Lane Control...... 247 4. Prices ...... 248 4.1 Game Mode...... 248 4.2 Time Mode ...... 249 4.3 Unlimited Mode ...... 250 5. Payments...... 250 6. Score – Bowland and BES...... 251 7. Score – BOSS...... 253 8. System...... 254 9. Backup ...... 255 10. Intercom...... 256 11. Coin Hoppers...... 257 Terminal Setup...... 259 1. Preferences...... 261 2. Devices...... 262 3. Print ...... 262 4. Printers...... 263 5. Externals ...... 264 6. Quick Buttons ...... 264 7. Credit Card...... 264 Technical Setup...... 265 1. Upload Animation...... 267 2. Lane Control Box Replacement...... 267 3. Lane Control Box Address ...... 267 4. Com Test ...... 268 5. TV and Sound Setup...... 268 6. Pinsetter and Camera ...... 269
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6.1 Pinsetter Parameters ...... 269 6.2 Camera Parameters ...... 272 7. Upload to Lanes ...... 272 8. Lane Setup ...... 273 8.1 Lane Counters...... 275 Calendar Setup ...... 277 1. Calendar Setup ...... 279 Economic Setup...... 281 1. Overview...... 283 2. Currencies ...... 283 2.1 Settings ...... 283 2.2 Adding a New Currency ...... 283 2.3 Modifying Currencies...... 284 2.4 Changing the Main Currency...... 284 3. Taxes...... 284 3.1 Settings ...... 284 3.2 Managing Taxes ...... 284 3.3 Managing Tax Groups...... 285 4. Departments...... 285 4.1 Managing Departments...... 286 4.2 Creating Departments ...... 286 4.3 Modifying Departments ...... 286 4.4 Deleting Departments...... 286 5. Price Keys...... 287 5.1 Creating Price Keys ...... 287 5.2 Defining Prices ...... 288 5.3 Copying Price Keys...... 288 5.4 Price Key Report ...... 288 6. Modifiers...... 289 7. Categories ...... 290 8. Packages...... 291 8.1 Package Settings...... 291 8.2 Open Choice Menu ...... 291 9. Discounts...... 292 9.1 Discount Types...... 292 9.2 Discount Setup...... 292 9.3 Linking Discounts to Member Categories...... 293 10. Denominations...... 293 10.1 Settings ...... 293 11. Fast Sale Items...... 294 11.1 Settings ...... 294
XI
12. Lane Orders...... 294 12.1 Settings...... 294 Installation Instructions...... 297 1. Overview...... 299 2. Version 5 Installation / Upgrade ...... 299 2.1 First Installation of a Conqueror Pro Version 5...... 299 3. Conqueror Pro Installation...... 300 3.1 Managing Conqueror Pro Spare Server ...... 301 4. Following Version Downloads...... 301 4.1 Automatic Download of the New Version...... 301 4.2 Download of the New Version on Demand...... 302 5. Following Upgrades to a New Version...... 302 6. Licensing the Center...... 302 Appendix...... 303 1. Quick Access Menu Icons...... 305
XII
MMAAIINN MMEENNUU
MAIN MENU
1. Conqueror Main Menu
All areas of the Conqueror System can be accessed through the Main Menu which can be customized to suit the requirements of each Bowling Center and different access options enable certain areas of the Conqueror system to be accessed in a hurry. The central area of the Main Menu is ordered into three columns ranging from more general, to more specific selections from left to right. When selecting an option from the first column, the modules contained within that section are displayed to the right of the column. For example, an operator wishing to sell certain products goes into the POS (Point of Sale) section in the first column, then selects Income in the second column and chooses from the various sales options in the third column. The external frame of the Main Menu window is always visible when using Conqueror, displaying general information such as the time and date, as well as providing useful functions such as quick buttons. Quick buttons are displayed regardless of the user’s position within the program and are easily personalized and assigned either to a specific user or terminal, through the Terminal Setup settings. Within each section, modules can be kept open while working through other modules and then called back if need be as described in the Task Holding section.
2. Main Modules
2.1 Quick Access Module The most frequently used functions on a terminal can be added to the Quick Access module, situated at the top of the first column.
To add a module to the Quick Access menu, right click on the desired module in the Main Menu and select the Add Module to Quick Access option. It is also possible to customize the menu icon display, by choosing the Add Module to Quick Access and Customize option: personalize the name and the picture of the menu item. In the appendix of this manual there is a list of pictures with corresponding number to be entered in the Icon Number field. To delete a quick access item, right click on it and choose the Remove Module from Quick Access option. To apply Quick Access options as user preference instead of terminal setting, see Diversified User Settings.
2.2 Front Desk The Front Desk section contains modules fundamental to managing the aspects of the Bowling Center utilized daily, directly concerning customers, such as Lane Status, through which the operator interacts with the lanes, performing such tasks as opening and closing lanes, etc. Through this section the operator has control over modules regarding leagues, tournaments, Time Games, lockers, frequent bowlers (members of the Bowling Center), Shifts and the ability to send messages and images to lanes.
3 3. EXTERNAL FRAME
2.3 POS The Point of Sale section contains all modules dealing with sales (through the Income module i.e. extra products, shoes, socks, food & drink), deposits and refunds. POS can also be accessed through other Conqueror modules, such as Lane Status and the Booking System.
2.4 Back Office The Back Office section is utilized by employees working with bookings, reports (the general administration/management of a Center), Shifts, system logs or the Trouble Call System (dealing with technical work on the lanes).
2.5 Setup This section deals with all Conqueror related settings, from setting up individual terminals, to adapting the Conqueror system to suit the whole Bowling Center. Technical settings as well as settings regarding prices of items sold in the Center and tax rates used can all be adjusted through the various modules in the Setup section.
2.6 Utilities Conqueror provides utility programs to perform backup tasks and to resolve emergency situations that block activity in the Bowling Center, by restoring activity. Most of the contents herein are utilized only by the technician when installing Conqueror or when performing an upgrade of the system. However, if technical problems occur, the Bowling Center operator follows Technical Support instructions telephonically, using the Utility modules.
WINDOWS ACCESS UTILITIES > WINDOWS Through this module, the Windows applications Calculator, Notepad, Web Browser, Send E-mail, Control Panel, Printer Setup and DOS Prompt can be accessed by simply pressing the appropriate option instead of having to leave Conqueror in order to start them.
2.7 Others
TIME TRACKING Time Tracking keeps track of the working hours of the Bowling Center staff by registering the exact time of entry and exit of each staff member.
LOG OFF AND EXIT CONQUEROR To end a shift with Security activated, press Log Off whereby Conqueror remains open with the Log on window in the foreground, ready for the next user. Press Exit Conqueror to close Conqueror.
3. External Frame
The external frame of the Main Menu window displays general information regardless of the user’s position within the program. It is possible to personalize the frame for a specific user or terminal, through Terminal Setup.
3.1 Memo Bar The Memo Line at the top of the screen displays the operator’s exact position within Conqueror and the two help question marks that open the Tooltip Guide and the User Manual respectively.
4 MAIN MENU
If the Security option is activated, the name of the user connected to the system is displayed on the upper bar and clicking on this section logs that particular user off, revealing the Log on panel for the next user.
3.2 Time and Date
The clock in the upper right-hand corner displays the system time and is used as a common reference for all Conqueror terminals connected, thus avoiding any synchronization problems. It is possible to choose a digital clock to be displayed, in the Terminal Setup. The current date is under the clock.
3.3 Shift Check The color of the button under the clock reveals the status of the Shift in progress (or others); the button is green if a Shift is open and red if not. Click on the button to open the Shift window where Shifts can be opened, closed and parked and information on specific Shifts can be displayed or made into reports.
3.4 Bowling Mode This area indicates the current Bowling Day and which Bowling Mode is currently effective.
Click on this field to shortcut to the Bowling Mode module.
3.5 Quick Buttons Up to five programmable buttons can be chosen, to be displayed on the right-hand side of the screen, personalizing the system for either user or terminal, in making frequently used modules easily accessible.
3.6 Task Holding
MAIN MENU / RETURN TABS There are two tabs at the bottom right hand side of the screen. Pressing the first tab takes the user back to the Main Menu, while the returning arrow allows the user to return to the previously viewed open screen.
TASK HOLDING TABS Up to 7 different modules can be held open at once, which can then be recalled through the tabs on the far left hand side of the desktop. Each tab has individual colors and icons for quick and easy recognition. To task hold, press the M tab while in the module that is to be kept open. This takes the operator back to the Main Menu without closing the other module.
5 3. EXTERNAL FRAME
3.7 The Stop Button The desktop STOP button is Conqueror’s built in safety mechanism to be pushed at any time to cut off all power to the pinsetters, stopping play immediately in emergency situations until the Reset button is pressed. A child running onto a lane could present an emergency situation, in which the operator would stop play on that lane by pressing STOP.
To have the STOP button present during Conqueror use, select the Stop Button option in the Terminal Setup. When the Close Stop Button option in Terminal Setup is deselected, the STOP button icon remains on the computer screen even after Conqueror has been closed. Selecting this option closes the STOP button when closing Conqueror. There is also a STOP button that functions in the same way on the lanes, so that customers also have this safety option if they recognize a dangerous situation on the lanes.
6 MAIN MENU
4. Help on Line
Help on Line provides the user with all available information on specific subject matter through accurately organized links to relevant sections, an index, search section and favorites list. The contextual help guide (Tooltips) connects the user to the exact part of the manual on the relative subject, displaying a panel which occupies only part of the screen, providing clear and complete indications.
4.1 Tooltips The yellow question mark is Conqueror’s contextual help guide.
Click on the yellow question mark and then on the item for which help details are required. Having done so it is possible to navigate within the tooltip area by scrolling. Using the arrows at the base of the page or by clicking on the links (underlined words), the operator can move out of the help section currently in use, to another relevant section. To change the size of this help guide, the borders can be adjusted by using the drag and drop method.
4.2 On line User Manual Clicking on the green question mark opens the Conqueror User Manual pertaining to the part of Conqueror currently in use.
Here it is possible to navigate within the Conqueror User Manual independently of the Conqueror module being utilized.
NAVIGATING THE ON-LINE USER MANUAL Help on Line is easily navigated through the Contents tree on the left. The main window of the Help on Line manual can be explored by scrolling, using the arrows at the base of the screen or through the links (pressing on an underlined word takes the operator to the relevant place in the manual). Through the Contents tab, the various sections of the Conqueror help manual are divided into a tree format for easy identification and can be opened section by section, clicking on the title of interest. Clicking on the active links takes the operator to the specific area in the manual that deals with that subject matter. On the left of the main Help on Line window are another three tabs that allow a more direct navigation of Conqueror Help on Line. A list of key words, buttons/keys and labels can be found under the Index tab, whereby double clicking on a word, displays the paragraph containing that word. To search for a specific section or keyword, press the Search tab and enter a key word in the search space and press either Enter on the keyboard or List Topics. Any possible matches for the search criteria entered are displayed underneath. Select the desired section by double clicking on it, or by selecting it and pressing Display. In the Favorites tab, it is possible to maintain a list of the most useful and most utilized sections of the instruction manual by first accessing the desired section through one of the aforementioned methods and then pressing Add at the base of the tab section. To recall one of the existing favorite sections, select it and press Display (follow the same procedure to Remove items from the list). To visualize the on-line user manual on a full screen, press Hide to hide the tabs and trees on the left. Having done so, the button is replaced with Show to restore the tree. Pressing Print, proposes the option to print only the selected topic or the selected heading and all subtopics, choose the desired printout and press OK.
7 5. USER MESSAGES
5. User Messages The Conqueror system is able to transmit useful information to the user and alert the user to a situation requiring input. To communicate with the operator, the system proposes messages that, according to urgency, are viewed on-screen: A reminder appears (upon log on or according to urgency) at the base of the screen informing users of any new/unviewed user messages regarding Conqueror. The operator then goes to the User Messages module to view the User Messages. If the message is of considerable importance, the module opens automatically and the message is highlighted by an exclamation mark. In any case, all messages can be viewed in the User Messages module by following the path BACK OFFICE > USER MESSAGES.
5.1 Marking / Unmarking User Messages When the operator has seen the message and noted its content, clicking on the Done button checks the message as having been viewed, whereby the time and date viewed are displayed in the upper section of the window under the message along with the user name. If Security is deactivated, the system is unable to recognize the user, thus indicating Completed.
To go back and unmark the message, select the message and re-click on Done, where the information Unmarked and the time and date of the action are added under the message.
5.2 Deleting a User Message Press Delete to permanently erase the selected message. To perform this action the Access to the System Log and Delete User Messages privilege is required.
5.3 Table In the table (the lower part of the screen), messages are ordered chronologically according to important messages that have not been viewed, important messages that have been viewed and all other messages. If the message is checked it has been dealt with, if marked with an asterisk the message is yet to be seen, if the message is marked with an exclamation mark it is of great importance.
8 MAIN MENU
6. Utilities
Conqueror provides utility programs to perform backup tasks and to resolve emergency situations that block activity in the Bowling Center, by restoring activity. Most of the contents herein are utilized only by the technician when installing Conqueror or when performing an upgrade of the system. However, if technical problems occur, the Bowling Center operator follows Technical Support instructions telephonically, utilizing the following modules.
6.1 About Conqueror UTILITIES > ABOUT CONQUEROR The About Conqueror module displays details pertaining to the Bowling Center and technical information regarding Conqueror and the terminal on which Conqueror is installed. The About tab in this section contains Conqueror version information, while the System Information tab contains operating system and hardware information of the terminal on which Conqueror is installed. This section is consulted when technical support is required – the technician might require the details contained here.
6.2 Database Backup UTILITIES > DATABASE BACKUP The option to backup all current Conqueror data at any given time may be useful in order to send data to the Technical Support team for analyzing in problem situations and where problems occur the data from the backup can be recalled through performing a Restore. Busy Centers who do not wish to have the system down for the time it takes to perform an automatic backup every day, can perform them manually at a more convenient time. To perform a backup manually, enter the Database Backup module and press OK. If the Bowling Center is open 24 hours a day, database optimization may take too long, delaying system access and should therefore be deselected. Every now and then optimization must be carried out anyhow for efficiency of the database. For settings on Automatic Backups, see the Backup tab in Center Setup.
6.3 Database Restore UTILITIES > DATABASE RESTORE Through the Database Restore module it is possible to recall all Conqueror data copied in the last backup performed. To restore a backup, all terminals using Conqueror will be shut down. Press Yes to proceed and a panel opens, requiring the user to choose the specific backup to be restored. Select the appropriate backup and press OK. Pressing Yes in the confirmation panel that follows, reveals a window where the data to be restored can be selected from the following; databases, effects and advertising, messages, member photos and settings. Press OK to complete the restore procedure. Note that this is an extremely risky operation in that it replaces all data with that from the last backup performed and therefore if the last backup was performed three days ago, information from the last three days will be lost.
6.4 Database Cleanup UTILITIES > DATABASE CLEANUP Select this option in order to eliminate all superfluous data from the database, as set in the Remove Data section in CENTER SETUP > BACKUP TAB.
9 6. UTILITIES
6.5 Technical Support UTILITIES > TECHNICAL SUPPORT This is an external problem-solving module to be utilized together with telephone assistance and can be opened independently from Conqueror in emergencies through the desktop icon. Having called the technical support team, the Tech Support technician may require that the operator open the Technical Support Module and select the necessary options. This can be done by selecting sections in the tree on the left and pressing + to reveal the sub-sections. According to the section selected in the tree, the right hand column displays a brief description (above) of the functioning of the section and its various options (below) to be followed in order to resolve the problem.
Note that many of the options here require that the operator enter a password, as these functions can cause substantial damage if performed incorrectly (passwords are obtained by calling Technical Support). Having entered the password, follow the technicians advice on the correct options to select from the lower right-hand panel of the screen. The toolbar at the base of the screen contains a key icon on the right which, when pressed, increases security allowing only those with the relevant password to perform certain procedures. Next to the key icon is the field informing of the password required – there are three; User, Advanced and Technician, depending on the level of access required. On the left hand side of the toolbar is an update as to how the operation is progressing, e.g. “Restore complete”.
10 MAIN MENU
7. Keyboard Shortcuts
The following keyboard shortcuts permit the operator to move rapidly within the Conqueror environment.
F1 Use the F1 command to open the User Manual regarding the window currently being visualized.
SHIFT + F1 Displays Tooltip information on the item selected.
F10 This command returns the user to the Main Menu of Conqueror whereby the window currently being viewed is parked and can be recalled through the appropriate tab.
CTRL + F1-F5 Opens the respective Quick Button on the right side of the screen.
CTRL + 1-7 Opens the various tasks held on the left hand side of the screen; therefore, pressing Ctrl and 2 would open the second parked window.
TAB Pressing Tab selects the next field or button to that currently selected on screen.
SHIFT + TAB By pressing the Shift and Tab keys simultaneously, the operator selects the previous field or button to that currently selected on screen.
ESC Pressing the Esc key closes the window currently being viewed.
SHIFT + ESC (OR ALT + F4) Closes Conqueror.
WINDOWS KEY This option reduces Conqueror to an icon in the tool bar at the base of the screen, opening the Windows Start Menu.
ALT + TAB To access other open applications.
11
PPOOIINNTT OOFF SSAALLEE
POINT OF SALE
1. Overview
Through the Point of Sale module, the operator can sell all the items that are generally sold in a Bowling Center (e.g. games/time, drinks, food, etc.). Selling items and collecting payments are among the most important operations for a Bowling Center. Through its immediate and simple layout, the Conqueror System allows safer, easier, quicker and more effective sales operations and financial transactions. The POS module can be accessed through the Conqueror Main Menu and through other areas such as Lane Control, Booking System and Lockers. No matter how the module is accessed, the layout and user interface remain the same so that the operator can also use this module in other contexts like sales purposes, purchasing goods that the Center may require, managing deposits, giving refunds to customers, etc. Some of the most important POS functions can be accessed through the Main Menu, for example: Income, for the retail sale of the items organized in the main categories of a Bowling Center (Snack Bar, Pro Shop, Bowling items, etc.). Expenses, allowing the operator to pay a supplier using money from the cash register. Deposits, allowing management and collection of deposits. Refunds, allowing the correction of any sales errors and refunding of deposits, etc. Reprint Receipts, to print a receipt again in cases of receipt loss or printing issues. Open Cash Register, allowing the cash register to be opened without having to perform a transaction. When entering the POS from different areas for sales purposes (Lane Control, Booking System, etc.), the POS module adapts to the new context and to the items to be sold, ensuring the quickest and easiest use in that particular area.
2. Sales
This window allows the selling of items according to how they have been organized in the Category Setup module.
The main POS window is divided in main sections: the selection area on the right, the current bill on the left and the control panel comprising the options at the base of the screen. When opened, the Sales window displays the first category price keys, and when clicking on a sub-category, all price keys belonging to it are displayed.
15 2. SALES
Each category is given a different color, according to their settings.
The two arrows allow scrolling the price keys.
2.1 Selling Items Select the item to be sold by clicking on it after selecting the category it belongs to. The item selected will then be displayed within the table in the left-hand area of the screen, indicating the name of the Product, its Quantity and its Total price. As selections are made, the Total located straight under the items is automatically updated, displaying the total amount.
SELLING MULTIPLE ITEMS The system allows the sale of more than one item of the same kind in two quick and easy ways, giving the operator the opportunity to choose the most suitable one. To sell more than one item of the same kind: Click on the item twice to sell 2 items, click on it three times to sell 3 items, etc. In this case every click is a row in the list. Press the desired numeric key, then select the item to be multiplied. By clicking on ?x, the Insert Quantity window opens. Insert the quantity of the item to be sold. Once the correct quantity has been chosen, it will be displayed next to the relevant item in the table listing all items to be sold. The Total price displayed is consequently updated. To modify the quantity relating to this item, click on the row of the table containing the item to be modified, press Change Quantity and insert the new quantity in the Insert Quantity window.
SETTING MODIFIERS Modifiers are displayed when a price key with Automatic modifiers is selected. To assign a modifier to a price key to which no automatic modifier has been assigned, press Modifiers, click on the desired modifier and then press OK. The modifier is added by default. If a modifier has to be removed from a price key, press Without before pressing OK.
ASSIGNING A TRANSACTION TO A MEMBER If a transaction is to be assigned to a specific member to: record financial data relating to that specific member (to print reports and to allow the member to collect points as an award), sell Members only items, let the member pay with QCash, give them their member discount, swipe the FB card or press Search. This opens a search window where members can be searched for by inserting their name or ID.
INSERTING A NOTE Allows writing a note that can be displayed under the selected line. In the window that opens it is possible to specify whether to print it in receipt and/or in reports.
DELETING A ROW Deletes the selected item or note. The price key cannot be deleted if it was previously saved in a tab, but it can be voided.
VOIDING A PRICE KEY Voids the selling of the selected price key.
16 POINT OF SALE
DISCOUNTS Opens a window where the appropriate discount can be selected and applied to the account manually.
BILLS Prints the bill to give to the customer. This bill is not the receipt. The receipt is printed after payment and it contains payment modes, change, taxes, discounts, etc.
UNDO Clears the table.
TIPS Open Tip Management.
TABS Opens Tab Management. The current transaction can also be saved within an existing tab by clicking on Add to Tab.
SAVE Allows saving the tab, assigning it a name and a reference user.
PAYMENT Opens the Payment window.
3. Tabs
POS > TABS The tabs currently open are represented by the boxes in the central part of the window. Only one click on the tab is necessary to display its details (description, operator, bill details). A second click opens it in the Sales window.
OPENING A TAB MANUALLY A tab can be created manually: in the Sales window after item selection by clicking on Save in this window by pressing New: in this case the operator is automatically sent to the POS for the sales as soon as the tab is created. In both cases assign a meaningful name to the tab so it can be easily identified. If the tab holder is a member, click on the Member field and select the FB. By clicking on OK the Sales window where items can be assigned opens immediately. In the Payment window all tabs linked to a specific FB or credit card will automatically be merged. When created, the tab is associated to the operator who is currently logged in and by default is called “Terminal n – hh:mm”. To operate on the tab, double click on it or select it and press Choose. The Sales window is accessed and it is possible to add, modify and delete items (the items saved before are displayed in blue, while the new ones are in black). A tab can be deleted only if empty.
17 3. TABS
OPERATING WITH AUTOMATIC TABS Tabs are automatically created when opening a lane or when setting a reservation as Arrived (or Ready). Lane tabs can be displayed by pressing Lanes on the on the right-hand side of the window: each lane is represented by a box that can be selected and controlled with the buttons in the control panel at the base of the screen. Reservation Tabs can be displayed by pressing Booking on the on the right-hand side of the window: incoming reservations and current reservations are represented by boxes that can be selected and controlled with the buttons in the control panel at the base of the screen. From the POS workstation it is possible to sell items to a reservation without opening the Reservation Sheet or the Lane Control window: simply click on the Booking or Lanes button, select the desired reservation or lane and press Choose.
INCOMING RESERVATION TABS It is possible to display and manage tabs for Incoming Reservations. To create a tab for an incoming reservation click on Next Bookings, select the desired incoming reservation and then press Choose to add items directly to the tab. If the incoming reservation is a Provisional or Confirmed reservation, when creating a tab for it the reservation is automatically set as Arrived and the tab is displayed in the Tab window.
MERGING POS TABS WITH RESERVATIONS OR LANES Reservation tabs and lane tabs can be merged with POS tabs, e.g. customer drinks or meals can be linked to their lane when they start to bowl. 1) Open the POS tab to be integrated in the reservation/lane tab, 2) press Add to Tab and select the reservation/lane tab 3) press Choose and the POS items are automatically moved/added to the selected reservation/lane tab. 4) By pressing Save the POS tab disappears and all the items are grouped in the lane/reservation tab.
CREDIT CARD AND MEMBER TABS Thanks to tabs it is possible to provide customers with a single bill for their entire visit that includes bowling, restaurant and other items purchased at the snack bar, on the lanes or in any area of the Bowling Center: the operator swipes the customer’s credit card at the beginning of the evening (the name of the tab automatically includes the name of the card holder, the terminal number, the date and the time). All customer purchases will be added to their tab and when they leave the Center the total tab amount will be automatically charged on the credit card previously swiped. All tabs linked to a specific credit card will automatically be merged in the Payment window.
FBT AND TABS When the tab selected in the payment window pertains to a FB, all tabs related to this FB are automatically recalled to be paid, linked to another tab or split. All tabs linked to a specific FB will automatically be merged in the Payment window.
18 POINT OF SALE
4. Payments
4.1 Payment Window The Payment window provides a handy and versatile tool that allows various financial operations: a transaction can be paid, paid with receipt or split into two or more transactions. This window contains a table with a different row for each item sold and the fields above the table are: Total that indicates the total amount of the current bill including taxes and discounts; by clicking on this box the Tax Details window opens, displaying the net total, the different taxes and the receipt total. Special Payment that indicates the amount paid through Special Payment. Still Due that indicates the amount still due if the customer has only paid a part of the total amount using Special Payments; this amount can be paid using another special payment, or cash. The Amount Tendered is the amount the customer is paying; by entering an amount here, the Change is automatically calculated. The Pay button allows immediate payment collection, without printing a receipt. To collect the payment and print the receipt, press Receipt. Should the printout fail for any reason, to reprint the receipt, enter POS > REPRINT RECEIPTS. If the current transaction is linked to a member, all tabs linked to this specific member will automatically be merged to the current transaction. When collecting a payment, it is possible to link the current bill to another one previously saved by clicking on the Link to. Select the relevant tab then press Choose, moving back to the Payment window. A bill can be split into two or more different transactions, allowing the customer to pay at different stages, or allowing different customers to pay part of the whole amount (e.g. if members of a group decide to have separate bills). To split the bill in parts press Split.
4.2 Tips
For now tips are managed only for bills paid by credit card. Usually the waiter takes the bill to the customer, who gives their credit card to the waiter. The waiter swipes the credit card and gives the customer their receipt. At this point, the customer writes the amount of the tip on the receipt. The waiter goes back to the cash register and inserts the amount of the tip in the Tips plugin. Credit card payments and all the data related to them (ID, Date, Amount, Gratuity, Total, Tip to) are displayed in the table. Select the bill to which the tip has to be associated, insert the Tip Amount and if desired assign it to a different operator (if not currently logged in) by using the Tip to scroll down menu. The Apply button makes the payment effective and the connection of the credit card transaction starts. By default the table displays payments already made by credit card for which no tip has been given. To see transactions for which a tip has already been given, enable the Display all Transactions option. Details relating to the transaction selected in the table are found in the box at the bottom of the window.
4.3 Special Payments This module allows extremely flexible management of any of the payment modes a Bowling Center might accept, according to what has been set previously in the module SETUP > PRICE SETUP > DENOMINATIONS. Here it is possible to combine various payment modes and to collect money from different customers if desired, allowing customers the freedom to choose the payment solution that best fits their needs. A customer may choose to pay part of the payment due using QCash, part by Credit Card, and part cash, etc. Note that for Player Club Cash payments it is not possible to combine different payment types.
19 4. PAYMENTS
On the right-hand side of the screen there are boxes representing the different payment modes previously set (QCash, Credit Card, Check, Voucher, etc.), while the small table contains the description and the amount of the different special payments. Simply click on the desired Special Payment, set the amount and click on OK.
PAYING WITH QCASH Select the QCash box, which opens the Member Search window: swipe the member’s card or search and select the member in the database. The QCash Payment window opens, displaying data relating to the member previously selected. This data is set through FRONT DESK > FREQUENT BOWLERS and cannot be modified from this window. On the right-hand side of the screen the amount to be paid with QCash can be defined (by default, the total amount due is suggested). Search allows the operator to change the member through the Member Search window, while OK closes the window, calculating the Special Payment and the Total Due.
PAYING BY CREDIT CARD Selecting the credit card box opens the small Credit Card window, where the Amount to be paid by credit card can be entered. The two fields Card Number and Expiry Date are automatically completed with the relevant information if the card has been swiped; if not, they can be completed manually.
PAYING WITH PLAYER CLUB CASH Select the Player Club Cash box, which opens the Member Search window: search for and select the member in the database. Selecting the member automatically completes the Payment Mode table with the relevant information. Note that for Player Club Cash payments it is not possible to combine different payment types.
4.4 Paying Separately A transaction can be split into two or more different transactions, allowing the customer to pay at different stages, or allowing different customers to pay part of the whole amount (e.g. if members of a group decide to have separate bills). To split a transaction, press Split that opens a screen where the items to be split can be selected and moved from the table on the left to the one on the right, using the arrows in the middle. After confirming the choice by pressing OK, the Payment screen opens, allowing the customer to pay their part of the total amount. After the payment has been received, the Payment window reopens and the transaction can be split again until the full amount has been paid.
4.5 Reprinting a Receipt POS > REPRINT RECEIPTS Only operators provided with the Reprint Receipts privilege have the possibility to proceed. First select the correct Date and Terminal followed by the desired transaction: the original transaction is immediately displayed on the left-hand side of the window, while the payment mode details are shown in the right-hand corner. At this point, press Receipt to reprint the receipt currently displayed.
4.6 Opening the Cash Drawer POS > OPEN CASH REGISTER Press here to open the cash drawer without performing a transaction. Only operators provided with the Open the Cash Drawer Outside Cash Operations privilege have the possibility to proceed. Every time the cash drawer is opened from the Main Menu, the event is logged in the System Log for accounting purposes.
20 POINT OF SALE
5. Expenses
POS > EXPENSES All the various expenses pertaining to a Bowling Center are termed as negative transactions (outgoing funds). Through this module the system provides a tool allowing the management and recording of all expenses, with the same effectiveness and accuracy devoted to all other financial operations. Expenses are managed like the normal income is in the “old Sales window”.
6. Deposits
POS > TRUST Effecting transactions as described below, assures accurate and precise management of all operations regarding deposits, enabling the Bowling Center to control and record all transactions of money and goods. The Trust module provided by Conqueror is a tool that allows the operator to perform and record all deposit operations. Deposits may be necessary in various situations: As confirmation of a table reservation, tournament, etc. This deposit will be refunded upon full payment. As insurance against damage that is refunded upon conclusion of games, etc. when it is clear that the customer has not caused any damage. Deposits are collected like the normal income is in the “old POS window”, even if they are not to be considered real income, but pending amounts. From this module, deposits can be managed in a simple way: they are received as deposits and refunded from the Refund module. Effecting transactions as described below, assures accurate and precise management of all operations regarding deposits, enabling the Bowling Center to control and record all transactions of money and goods. By clicking on the relevant item to be paid, a window appears where the Price can be modified and the Quantity of items selected. It is also possible to enter a reason for the deposit in the delegated space, and this Note can then be printed in Receipts and/or in Shift Reports. To assign the current transaction to a member, press Search. The Reset button clears the table, while pressing OK moves directly to the Payment window to carry out normal transactions (pay, stack, link). In the Booking System, deposits are managed differently.
7. Refunds
POS > REFUNDS The Refund module provided by Conqueror is a tool that allows the operator to perform and record all refund operations. Refunds may be necessary in various situations: if the item required is no longer available although it has already been paid for, or if the customer is for any reason not completely satisfied, or simply if the customer is to be refunded their deposit. Click on the item to be refunded, modify the Price if necessary (e.g. if only part of the price or a larger amount is to be refunded). If desired, a reason for the refund can be entered in the Note space and it is also possible to choose to print this note in Receipts and/or in Shift Reports. To assign the current refund to a member, press Search; this also allows the refunding of Members Only items and discounted items. The Undo button clears the table, while the Payment button allows moving directly to the Payment window. Once the items to be refunded have been selected and set, press Payment that opens the Payment window to carry out usual transactions.
21 8. CREDIT CARD TRANSACTIONS
8. Credit Card Transactions
BACK OFFICE > CREDIT CARDS This module contains a summary of all credit card transactions performed throughout the current bowling day. From here it is possible to verify the status of all credit card transactions, reprint receipts, filter the transactions displayed and cancel transactions. In this summary one transaction is displayed per each line and automatically updated as its status evolves. The ID (number associated to the transaction), the Date the transaction was performed and the transaction Status are specified for each line (for each transaction) as follows: E – Executed: the request has been sent to the bank (or to the international circuit), but the financial transaction is still open, so the operation can still be voided. V – Voided: the operator has voided the transaction due to an error. C – Closed: the bank has confirmed the operation, the transaction has been executed and therefore can no longer be voided. Then, the Total amount of the financial transaction paid by credit card is indicated, followed by the Card Number, its Expiry Date (mm/yy) and by the Operator who performed the transaction. If the transaction is voided, also the Void Date will be specified, while the name of the operator responsible of the void operation will be indicated in the Voided By column.
FROM…TO… This option allows the operator to view all credit card transactions performed in the specific period of time entered. Insert the relevant dates in the From... To... fields at the bottom left-hand side of the screen to display all credit card transactions performed in that period of time.
REFRESH This option refreshes the list displaying all recent modifications, such as new transactions or changes of status made after screen opening or after the most recent refresh.
REPRINT This option reprints a copy of the receipt pertaining to the selected transaction.
CLOSE BATCH This option is available only for the DataTran credit card payment device. The Close Batch option starts the completion procedure of financial transactions, i.e. it authorizes the debiting of the amount due. The transaction then passes from the Executed status to the Closed status (it is advisable to perform this task daily). Once the Close Batch button has been pressed, it is impossible to void transactions.
VOID This option allows voiding the selected transaction. For Centers using DataTran, it is possible to void transactions up until the Close Batch option has been executed. Voiding transactions and closing batches require connection to the server that manages credit card transactions. This operation may take time and the module cannot be utilized while the operation itself is in progress.
22 POINT OF SALE
9. POS Setup
CREDIT CARDS Select the credit card Device present in the Center and specify the Credit Card Service Address. The Mask Sequence setting disguises the credit card numbers set with an X and reveals those set with a 9. For example when setting the sequence "XXXXXXXXXXXX9999" all numbers are masked except the last four In Standard Receipts and/or In Credit Card Receipts. When a credit card is necessary as warrantee to open the tab of a customer, it is possible to specify for which minimum amount a check to the customer’s bank has to be made. Example: if a customer wants to open a tab in the Center and 1$ is set, the bank’s server will be queried to find out if the customer has at least 1$ on their account. A tab will then be opened and payment can be made. In this case, set the Pre-authorization Amount to 1. If a Mercury credit card device is selected, it is also necessary to specify the Center Merchant ID and Web Merchant ID (i.e. the customer codes necessary to use Mercury) and the Hot List (i.e. the Mercury addresses necessary for the center to carry out payments). These settings are established during the installation of the system. It is not recommended that operators modify any of these settings without first having received instructions from a qualified technician at QubicaAMF Technical Support.
TIP MANAGEMENT Enables all the features regarding tips, in particular the print of the line of the credit card receipt referred to tips.
USE TABS SCREEN AS POS MAIN WINDOW Enable this option to display the Tabs management screen as main screen of the POS Module.
23
LLAANNEE MMAANNAAGGEEMMEENNTT
LANE MANAGEMENT
1. Overview
The management of the lanes is contained for the most part in the Lane Status and Lane Control modules. Lane functioning is regulated by the settings in Center Setup, the Lane Options and the Bowling Modes. Options regarding the Bowling Center such as the Opening Modes set in Center Setup, regulate the functioning of the entire Center and are therefore controlled by Bowling Center management staff, due to their importance. There are also many default options that can be set and then modified when necessary, making the process of opening a lane, quick and easy. Dynamic Price Keys can be set by default, as can Lane Options (with standard configuration for certain situations such as Saturdays, children and glow bowling), Bowling Modes (a comprehensive set of Opening Modes, Price Keys and Lane Options that prepare the environment according to the Time Zones) and Bowler Options (individual player options). The more default values set, the quicker the process of opening and closing the lane. For the examples in this section, the bowling sessions will be measured according to games rather than time or unlimited, in order to provide straight-forward explanations.
2. Key Concepts
2.1 Opening Modes There are various modes in Conqueror through which payments can be executed for bowlers. Payment is based on either the number of games (or frames) played, the time for which the players occupy the lanes, or by selling tickets for unlimited time/games.
GAMES When utilizing this opening mode, the players are sold a certain number of games. It is also possible to deal with frames as a basis for payment, as an alternative to games, whereby payment is usually linked to dynamic price keys (that vary according to the time/day), even if the dynamic price keys can be used in any opening mode. When charging per frame, payment is often associated with proportional payment, a method of precise calculation of moneys owed, set in Center Setup.
TIME Through this mode, the bowler is charged for time on the lane, whereby payment for the session is based on blocks of time and (as with the other modes) the price may vary during the course of the session, depending on the prices set for each time zone.
UNLIMITED This opening mode can be applied either to the lane or to the player, according to the settings in Center Setup. With this mode tickets are sold to individual players or for the use of the lane, regardless of the number of players, allowing them to bowl for the time that they desire.
2.2 Pre-assigned / Post-assigned
PRE-ASSIGNED Pre-assigned mode requires the player to choose how long they wish to play for or how many games they wish to play or how many unlimited tickets they wish to purchase, before the beginning of the session. Because the bowling session has already been defined, payment can be received before or during play or at the end of the game. For lanes in pre-assigned mode, the lane can be set to close automatically as soon as the time or the games have finished, as long as all payments have been received before the end of the game.
27 3. LANE STATUS
In pre-assigned time mode, time can be assigned either to the lane or to the individual player, while with post-assigned, time is attributed to the lane.
POST-ASSIGNED In post-assigned mode, minimum settings regarding the session are defined upon opening the lane and therefore payment is received after play.
3. Lane Status
FRONT DESK / QUICK ACCESS > ALL LANES
In this module, the lanes are represented by icons in the upper section of the window which can be controlled with the buttons in the control panel at the base of the screen. For an immediate result, select a lane and then press the appropriate button in the control panel. Relevant information (in the form of pictures) is displayed simultaneously within the icons that represent the lanes. The icon pictures are described in detail in the Lane Icon legend. The Next Lane/Pair section provides an easy-to-read display of the lanes that will be available first and when they will be available (when dealing with pre-assigned sessions). The Control Panel allows instantaneous actions for the selected lane and for the players/lanes in general: the shoe-hire module can be accessed rapidly here, as can the waiting list, modules utilized for printing/viewing scores, lane options, group lane selection, lane opening modes and modification options, closing/voiding and parking options, Special Functions and the mechanic service function. More detailed information, such as whether the lane is in single or pair mode, the game mode (i.e. whether it is pre or post- assigned) and the estimated closing time, can be accessed by clicking on the yellow tooltip question mark and then on the icon.
28 LANE MANAGEMENT
3.1 Lane Icons As mentioned previously, in the Lane Status module each lane is represented by an icon, providing an accurate summary in picture-form of the current status of the lanes which changes simultaneously when the status of the lane changes. It is possible to increase or decrease the size of the lane icons, allowing the best display.
When lane icons require more space to be optimally displayed, the Lane Status is automatically subdivided into different scrolling windows. Click on the arrows to scroll through the Lane Status windows.
Furthermore, thanks to the Quick Access Menu, it is possible to subdivide the lanes into different Lane Status windows: when there are numerous lanes, or when lanes are on different levels in the Center, one module may be set for the first lanes and another for the next lanes or a module for each level, etc.
LANE ICON LEGEND The lane icons in the Lane Status window represent the various statuses of the lanes. They are commented in this section. The two different types of graphics (Sky Blue and Pro) are displayed side by side.
These lane icons indicate that the pair of lanes is closed, while the number in the corner refers to the lane number.
These lanes have been reserved for a specific time in the Booking System.
The lanes above are open in game mode, and indicated by the game card. On the pair of lanes 19-20 the game started at 11 (in the yellow tag), while on the pair of lanes 5-6 the game started at 5:37 pm. In both cases the first game currently being played (in the tag at the center). The dollar sign symbol on lane 22 indicates that the lane was opened in pre-assigned mode and the F-100 label indicates that there are 100 frames yet to be played.
29 3. LANE STATUS
The lanes above were opened at in time mode, indicated by the clock. The two first lanes were opened in post-assigned mode, and therefore count time played so far (in this case 2 minutes have been played). The two other lanes were opened in pre-assigned time mode, as indicated by the dollar sign, and therefore the counter in the center counts back, revealing how many minutes of play are remaining (in this case there are 20 minutes and 6 minutes left).
Lanes opened in unlimited mode (sideways 8), playing the first game (as indicated by the number 1 in the center.
The prize ribbon indicates a lane opened for a tournament, while the tournament name is displayed in turquoise.
The trophy indicates a lane opened for league, while the league name is displayed in green.
The Walk Down label indicates that the players will commence play shortly. In this case, the lane is opened in pre-assigned time mode.
The lane remains open, but the pre-assigned time has finished, indicated by the flashing Time Out label.
The flashing hourglass indicates that the lane has entered Slow Bowling mode (set in Lane Options). These lanes were opened in pre-assigned frame mode; 9 and 20 frames still have to be played.
30 LANE MANAGEMENT
If the square in the center of the icon (indicating the game number currently being played) is colored, a Classic Game is being played: pink for No Tap, turquoise for 3-6-9, orange for Low Game and yellow for Odd/Even.
Players can enter data from the on-lane keyboard.
The flashing SOS signal indicates a call to the bar from the lane with VDB, whereas with RDB it indicates a service call.
The lanes are loading programs and data (indicated by the lightening bolt and Booting label) – if there the Boot-1 label is present, it indicates that the boot is almost complete.
The lightening bolt indicates a communication error, while the lightening bolt with spanner indicates that the lane is in workshop mode.
The cogs and exclamation mark indicate that the mechanic has been called. The mechanic and cogs indicate that the mechanic has responded to the trouble call and is resolving the problem.
31 3. LANE STATUS
The first icon above containing the telephone indicates that the Intercom phone is ringing, while the second (telephone and check) indicates that the call is in progress.
3.2 The Control Panel The buttons displayed in the control panel at the base of the Lane Status window depend on the lane selected and its status, for example: The Transfer option can only be utilized if a lane is free for the transfer of the bowling session from one lane to another. The pair opening mode buttons are only visible if both lanes of the pair are available. The score module is only available if an open lane is selected.
SELECT LANES It is possible to select a group of lanes for a multiple lane opening or to apply a Special Function or a Lane Options Set to more than one lane at the same time. Select the first lane, then press Add and select the other lanes by clicking on the lane icons.
It is also possible to make multiple lane selections by pressing the Ctrl key on the keyboard and contemporarily clicking on the desired lane icons by dragging the mouse from the first lane to the last to be selected. The lanes selected are highlighted and a summary of the multiple selection is displayed next to the Add button.
NEXT LANE AND NEXT PAIR When dealing with pre-assigned bowling sessions, this section displays lane availability:
If there is more than one lane available, the least used lane is proposed. If a lane is available for immediate play, the word Now is displayed in the box and by clicking on the lane number here, the lane is automatically opened in Primary Mode, as set in Center Setup. If all lanes are full, the first available lane numbers for either single lanes or pairs is displayed along with the estimation of how long the current session will take on that lane. The time estimate is precise when the lane is in Time mode, but when opening in Game mode, it is based on the pace of the game. The estimation adapts to rhythm of the real game according to the Estimated Duration settings in Center Setup. For example, if the bowlers finish their first game in 12 minutes, the system estimates that the next three games will take 36 minutes, but if the game slows down in that time-span, the estimate adapts accordingly.
OPENING MODES The buttons that allow the choice of opening mode for single/pair lanes, can be found on the right of the control panel and the modes selected in Center Setup and supported by the Bowling mode currently applied, are available here for both individual and pair opening (i.e. there are 2, 4 or 6 available selections). Open/Pair Unlimited Open/Pair Time Open/Pair Game
32 LANE MANAGEMENT
The first opening mode on the left is set as Primary Mode in the Center Setup that is the opening mode used most often in the Center. By selecting an available lane and an opening mode, the Lane Control module for that lane is automatically set for opening with that particular mode.
PINSETTER This button opens a window from which various pinsetter actions can be provoked. Reset resets the pinsetter to the first cycle with all ten pins, while Cycle prepares for the second cycle from the first and to the next frame once the second cycle has finished. Select the desired pins with the Set button, if the pinsetter allows (especially for bowlers wishing to practice a particular bowl, i.e. utilizing four pins set in a specific position, instead of the regular cycle). The pinsetter can also be turned On or Off manually through this panel. These functions are displayed (or omitted) according to the type of pinsetter.
SPECIAL FUNCTIONS This window offers functions such as viewing the lane monitor, modifying the volume, changing the television settings, transferring players to another lane, re-opening a lane and more.
WORKSHOP This option allows setting a lane in Workshop mode for when technical problems occur, rendering the lane unavailable for play and Restore Play Mode when technical problems are resolved, resetting the lane so that it can be utilized again. See the Lane Icon Legend to view the relevant icons that appear in the Lane Status module.
MECHANIC SERVICE This button opens a window in which Workshop mode can be applied to the selected lane or a Mechanic Call can be made through Trouble Call System.
SHOES The Shoes option can be utilized to directly access the Sales window for the Shoes & Socks department from which shoes are hired out and socks sold, whereby transactions are not directly linked to a lane/player.
PRINT GAMES All score data related to games can be filtered, displayed and printed (for bowlers who want a written copy of the scores achieved), through the Game Printouts screen. This window can also be accessed by pressing the Print Games button in the Lane Control window or through FRONT DESK > LANE CONTROL > GAME PRINTOUTS.
WAITING LIST When all lanes are busy, the operator arranges the bowlers waiting into the first available and appropriate lane through the Waiting List, whereby as much or as little detail can be entered in the Lane Control window in preparation for opening.
TRANSFER This option allows bowlers to be moved from one lane to another (if available) with their settings, scores, etc. applied.
33 3. LANE STATUS
For example, this could be particularly useful when a large group requiring a pair of adjoining lanes, enters the Bowling Center and there are only single lanes remaining; thus players bowling on one of the single lanes would be moved to another lane, leaving a pair of lanes available for the group. The transfer is also possible by dragging the mouse from the number of the lane to be transferred to the number of the destination lane.
SCORE Press the Score button to access the Score window which displays the bowler’s scores for the current game on the selected lanes in the upper section and a control panel of options in the lower section.
OPTIONS This option opens the Lane Options module for the open lane selected, where the lane can be modified according to player preference.
MODIFY This option opens the Modify window which is another version of the Lane Control module, where the various settings that apply to that particular lane and the players on it, can be changed. See the Refund section for information regarding the reduction of quantities.
VOID This option allows voiding a lane opening when errors occur, if the session has not yet begun or been paid for.
PARK Through this button, a bowling session can be recuperated from the Parking area, as through the Parked Lanes Quick Button. When the session is finished (and the lane is being closed), the operator may wish to park the session for the time it takes the bowlers to leave the lanes and pay, safeguarding all session data while waiting to close the lane and receive payment. Doing so, the lane is free sooner than it would be otherwise and can be assigned new players from the moment the bowlers leave the lane, without wasting valuable playing time. This feature can also be used as a pause option for the players, if they want a break for lunch, dinner, etc. leaving the lane free for others during their break, whereby the lane can then be re-opened for them upon their return.
CLOSE The Close button allows lane closure, receipt of payments and other such operations performed upon closure. The Close window can also be accessed by double clicking on the open lane.
34 LANE MANAGEMENT
4. Lane Control
The Lane Control module is utilized to enter the necessary details regarding all of the various facets of the bowling session when opening / modifying / closing a lane through Lane Status. Although there is a lot of difference between bowling in pair, single, time or game mode the data entry screens for each are very similar. Once inside the data entry screen, the operator can enter as much or as little information as necessary: the bowler names and options can be set, as can the number of games/amount of time of the session, price keys, lane options, global or partial payments can be received, Fast Sale or POS items can be sold and lanes can be opened, modified and closed. Following is a detailed description of the columns and other important areas of the window. The buttons that adapt according to the situation on the lanes, are described in the Lane Management section.
WINDOW TITLE The title of the Lane Control window varies according to the action being performed, it displays the action followed by the lane currently in use, such as Open lane 1/Close lane 1/Modify lane 2, etc.
PLAYER INFO The player information is displayed on the left-hand side of the window.
35 4. LANE CONTROL
If the lane is open in pair mode, an additional column displays arrows that indicate how the players are divided on the pair of lanes. Click on the arrows to move players from one lane to another. In the example, Frank and Bob are playing on one lane and Pat and Manu on the other. By double-clicking on the player name and setting certain Bowler Options, another column is added containing a symbol or letter next to the bowler such as B for Blind, >> for Best Frame, V for Vacant, P for Pre-bowled…
FAST SALE ITEMS The next three columns contain Fast Sale Items, set in the Price Setup module. Click in the appropriate square to sell these items to the player or lane.
In the example, Frank and Bob were sold adult shoes, while Frank was sold a soft drink.
PRICES The Prices column contains the price keys used for each bowler together with default price keys labeled (d). Select the price key to be utilized through the Set Price button. Then click on the square in the Prices column to attribute the selected price key to the corresponding player/lane. Clicking twice will assign 2 games/2 hours and so on whereby the price keys are ordered according from the most to the least sold.
In this example, Frank has been assigned the Normal default price key, but has been sold 2 games under the Senior price key.
GAMES / TIME The Games/Time/Frames column reveals the number of games / frames / amount of time attributed to each player or lane. In Unlimited mode the column is labeled Players and reveals the number of tickets attributed to each player/lane (according to the settings in Center Setup) Click in the column to sell the game/time to the corresponding bowler or to the entire lane. In the Sales window that opens, the default price key is selected automatically, but another can be selected if desired.
In the example, two games have been attributed to the first two players.
TOTAL This part of the module contains the Total due for each bowler or for the lane. Click on it to reveal a window similar to the Payment window, but in which the transaction for the corresponding player/lane can be viewed complete with any Fast Sale/POS item purchased.
36 LANE MANAGEMENT
DUE The Due column indicates the amount yet to be paid for each bowler/lane which is useful as a quick reference when dealing with partial/separate payments.
The amounts due to be paid are displayed in red.
SELECTION COLUMN In the bowler selection column it is possible to select all bowlers or only some of them. Use the All button above the column to select or deselect all players or select/deselect players individually by clicking in this column in the appropriate row. Selecting only one of the bowlers can be useful when assigning different prices, amounts of time or numbers of games to a single player or checking out individual players from a lane. The data in the Selected Totals row adapts accordingly when items are sold to the players/lane selected in the last column.
Only the first player is selected in the above image.
EXTRA FRAMES When closing or modifying a lane opened in Game mode that wasn’t pre-assigned, the below box is present.
Clicking on Extra Frame Price opens the Define Bowling Price for Extra Frames window, allowing price keys to be assigned for any extra frames played, here the default rate for extra frames can be changed from free to a chargeable rate.
SCROLL ARROWS The arrows on the left can be used to move from page to page through the list of players if there are more than 8 players or multiples of 8, to a lane/pair.
LANE PURCHASES The row underneath the player area is reserved for lane purchases (Fast Sale Items, game price keys, games/time attributed, total and total due). It also contains the game/time total required by the lane regardless of the number of players.
SELECTED TOTALS The Selected Totals are those pertaining to the players/lane selected in the selection column.
37 5. OPENING A LANE
GRAND TOTALS The Grand Totals row is a continually updated, collective summary of the totals of the entire lane including all players.
EXTRA FRAME DETAILS When in Game mode for a bowling session that is post-assigned, the game/frame counters in the panels in the Selected Total and the Grand Total rows give a progressive update of the games/frames played.
Clicking in the Click->XF Details panel opens the Select Extra Frame Types to be Paid window, providing the option of charging for the following frames: frames from incomplete games, anonymously thrown balls, balls thrown on erased frames, balls thrown on unsynchronized score pinsetter.
Whereas clicking on the Click->GPA panel opens the Global Price Assignment window where the games and frames of each player can be grouped together for global payment.
5. Opening a Lane Lanes can be opened extremely quickly by relying on the default settings and inserting only the number of players and the prices in the Lane Control module (quantities if dealing with the pre-assigned mode). On the other hand it is possible to open a lane in a detailed fashion, setting everything from bowler options to practice minutes.
5.1 Quick Opening Double click on a closed lane to open it as a single lane in the mode and with the values set by default for that time slot (Center Setup and Bowling Mode). To open a lane in pair mode and/or in a different opening mode to that set by default, select a closed lane and press an Opening Mode icon (Time, Game or Unlimited), revealing the Lane Control module adjusted to that mode. For example, when selecting Pair Game, the window will be automatically prepared for a pair of lanes playing according to Game mode and price keys can be selected from those present in the Game Bowling Price Department. At this point details such as player names, price keys and bowler options can be added and modified in the Lane Control window.
OPEN NOW / PAY NOW / PAY LATER If dealing with post-assigned, press Open Now to open the lane. From the moment the operator attributes games, players, POS items, etc., the Open Now button is replaced by the Pay Later button and the Pay Now button is activated. It is then possible to choose between the two: Take advance payment with the Pay Now option, which opens the Payment window for the selected items and once payment has been received, the lanes open automatically. To receive payment afterwards, press Pay Later.
5.2 Number of Bowlers and Bowler Options This is an optional process, it comes down to the service level that the Center wishes to provide its customers: Click in the bowler name space and insert the names of each player by typing the name in the space provided, whereby the Bowler Options window opens automatically then press Enter on the keyboard and enter the next player name and so on.
38 LANE MANAGEMENT
It is also possible to open the Bowler Options window by pressing Insert on the keyboard, without having to use the mouse or the touch screen.