Career Development Centre Cvs, Application Forms, Covering Letters

CAREER DEVELOPMENT CENTRE CVS, APPLICATION FORMS, COVERING LETTERS

EXPERIENCE EXPERTISE EXCELLENCE

CONTENTS

CAREER DEVELOPMENT CENTRE ...... 3 Find out about our services and get the latest careers advice and support to maximise your employability.

CVs ...... 11 Everything you need to know about writing a winning CV – targeting your CV, getting the format right, what to include, examples and top tips.

COVERING LETTERS ...... 25 Find out how to write a successful covering letter with our step-by-step guidelines and examples.

APPLICATION FORMS ...... 31 Discover what it takes to ensure your application form stands out from the crowd.

MANAGING YOUR ONLINE PRESENCE ...... 37 Advice and tips on managing your social media presence online and keeping your private life private.

THE POWER OF VOCABULARY ...... 41 Find out what power words you could use to express your skills and experience.

This booklet is available in alternative formats upon request. A web version is also available at westminster.ac.uk/careers The different formats would be by special request via disability services.

1 2 LOP EVE ME D N R T E C E E

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3 ABOUT

We can assist with: We have a team of friendly • Sourcing vacancies career professionals who are • Developing employability in touch with employers on a skills daily basis to provide you with • Identifying key skills and up-to-date current employment experiences trends, and job vacancies. We • Planning your professional also provide guidance and development information on further study and training opportunities. • Presenting a positive image: how to market yourself effectively.

4 OUR SERVICES

QUICK ONE-TO-ONE ADVICE CAREERS GUIDANCE These 20 minute advice APPOINTMENTS sessions give students feedback These 45 minute appointments and advice on CVs, application provide in-depth careers forms, interviews and other advice*. Students can attend up career concerns. Appointments to four guidance interviews per can be booked through our academic year. Appointments vacancy and events portal, at New Cavendish Street or careers.westminster.ac.uk or Harrow can be booked by by calling 020 7911 5184, calling reception on 020 7911 bookings can only be made on 5184. the day after 9.30am. *Students are normally required to attend a quick query session E-advice before booking a careers If you are not able to get a guidance interview. face-to-face appointment, you can get feedback and advice VOLUNTEERING on CVs, applications, interview Volunteering is a type of preparation and other career unpaid work that helps other concerns via e-advice. A people, local communities or careers consultant will respond the environment. Volunteering to e-advice via email (or gives a big boost to CVs and telephone if convenient). opens up opportunities for valuable work experience, and For information visit the increases employability. For ‘one-to-one advice’ page at more information visit westminster.ac.uk/careers westminster.ac.uk/volunteering

MENTORING EMPLOYER EVENTS Students can develop skills, and Employer events and company expand their knowledge and presentations allow students to experience of the working world meet employers face-to-face, and by taking part in a mentoring to gain ﬁrst-hand information scheme. The National mentoring about a speciﬁc company and consortium undergraduate the market it operates in. ethnic minority scheme and There are a range of careers- Career Development Centre related events on campus scheme are designed to widen for both current students and the aspirations and enhance recent graduates. For more the personal effectiveness of information and to register students. For more information for upcoming events visit our visit westminster.ac.uk/ vacancy and events portal at careers.westminster.ac.uk mentoring 5 OUR SERVICES

TALENT BANK ASSOCIATES IN SCHOOLS The Talent Bank is an invaluable SCHEME resource that provides students An exciting opportunity for with paid temporary and you to gain valuable work part-time vacancies both within experience in a school the University and with local classroom. For 15 days businesses. Taking on work while participants support a teacher in studying is a fantastic opportunity a secondary school or college to develop transferable skills, gain while exploring a future career valuable professional experience in teaching. and subsequently increase job Recruitment is via three intakes prospects after graduation. For per academic year: more information visit Intake 1: June – August westminster.ac.uk/talent-bank Intake 2: September – November Intake 3: December – February VACANCIES AND For more information, visit EVENTS PORTAL westminster.ac.uk/uwas Our online vacancy and events service helps you look for part- INFORMATION RESOURCES time, placement, voluntary and graduate opportunities as well We hold a range of as book a place on events with comprehensive materials in employers, professional bodies our information rooms relating and other organisations. This to occupations, employers, service is also available to recent voluntary work, enterprise, graduates. To access the portal, working and studying overseas, go to careers.westminster.ac.uk further study and training. WORK PLACEMENTS Both the Westminster Business School and faculty of Media, Art and Design have dedicated placements teams. These teams are tasked with helping to source placements and assist students in ﬁnding and applying for placements for summer and sandwich years. The team also administers the Santander SME Internship scheme which is open to all students.

6 GENERAL ANNUAL EVENTS

THE ANNUAL CAREERS FAIR DROP-INS THE CAREER The Annual Careers Fair The Career Development Centre DEVELOPMENT CENTRE is hosted by the Career liaises with employers to arrange Development Centre in drop-ins for anyone interested ORGANISES A SERIES Semester 1, and is open to in working part-time during their OF UNIVERSITY WIDE studies. This is an opportunity students from every discipline ANNUAL EVENTS, and level of study. The fair is for you to meet face-to-face with attended by large graduate employers on campus. Employers SOME OF WHICH ARE recruiters, as well as part-time come from a wide range of HIGHLIGHTED HERE. industries and recruit for casual recruiters. The Annual Careers PLEASE VISIT CAREERS. Fair is an excellent opportunity part-time jobs on either a one-off for you to meet employers on or longer term basis. WESTMINSTER.AC.UK campus, and many students Details of upcoming drop-ins FOR MORE DETAILS ON come away from the day with can be found on our vacancy ALL OF THE EVENTS useful contacts or even having and events portal at careers. secured an interview. westminster.ac.uk WE COORDINATE.

For more details visit SKILLS ACADEMY westminster.ac.uk/annual- The Skills Academy takes place careers-fair at the end of Semester 2 every year, immediately after the LUNCHTIME SESSIONS examination period. It provides The Career Development an opportunity to prepare for Centre’s Lunchtime Sessions job hunting after graduation can boost your chances of in an increasingly competitive landing a graduate job, graduate labour market. These ﬁnding a placement, vacation seminars are delivered by or voluntary work. The bite- experienced consultants and sized lunchtime sessions cover external guests, and include topics such as CVs, job seeking sessions on the following: strategies, interview tips and job search skills; commercial much more. Look out for the awareness; networking; starting lunchtime sessions taking a business; business consultancy place during Semester 2. and entrepreneurship; public speaking; interviews; CVs; assessment centres; job hunting with social media; and more. Details will be available around the time of the Skills Academy. Visit our vacancy and events portal at careers.westminster.ac.uk

7 CAREER DEVELOPMENT TIMELINE

UG YEAR ONE ATTEND EVENTS IMPROVE PREPARATION EMPLOYABILITY

• Register for our vacancy • Check out our University ATTEND: APPLY: and events portal for job of Westminster Career • the Skills Academy sessions • for the Talent Bank vacancies and career events Development Centre blog • lunchtime sessions • to Mentoring Scheme • Follow the University • Attend at least one Quick of Westminster Career Query session with a Development Centre on Careers Consultant Facebook & Twitter

UG YEAR TWO ATTEND EVENTS IMPROVE PREPARATION EMPLOYABILITY

• Attend at least one Quick • Attend up to four guidance ATTEND: APPLY: Query session with a appointments with a Careers • the Skills Academy sessions • for the Talent Bank Careers Consultant Consultant per academic • some Lunchtime sessions • to a Mentoring Scheme year • the Annual Careers Fair • to join the Volunteering • employer led events in your Programme subject area and other areas • for the Associates in Schools of general interest Scheme – where relevant

UG YEAR THREE ATTEND EVENTS IMPROVE PREPARATION EMPLOYABILITY

• Attend at least one Quick • Attend up to four guidance ATTEND: APPLY: Query session with a appointments with a Careers • the Skills Academy sessions • for the Talent Bank Careers Consultant Consultant per academic • some Lunchtime sessions • for the Associates in Schools year • the Annual Careers Fair scheme – where relevant • employer led events in your subject area and other areas of general interest

POSTGRADUATE ATTEND EVENTS IMPROVE PREPARATION EMPLOYABILITY

• Register for our vacancy • Check out the University ATTEND: APPLY: and events portal of Westminster Career • the Skills Academy sessions • for the Talent Bank • Follow the University Development Centre blog • some Lunchtime sessions • to a Mentoring Scheme of Westminster Career • Attend at least one Quick • the Annual Careers Fair • join the Volunteering Development Centre on Query session and at least • employer led events in your Programme Facebook & Twitter one and up to four subject area and other areas • for the Associates in Schools Guidance Appointments of general interest scheme -– where relevant • MBA Career Development Workshops where relevant DOCTORAL ATTEND EVENTS IMPROVE PREPARATION EMPLOYABILITY

• Visit jobs and careers • Book one to one advice ATTEND: • Plan,implement and review advice section in graduate sessions with careers • career sessions within personal development school blackboard site consultant doctoral researcher programme • Register for our vacancy development programme and events portal • employer led events in your subject area if appropriate

8 9 CAREER DEVELOPMENT TIMELINE

10 CVs CV s s C V V C s

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11 CVs

CV IS SHORT FOR INTRODUCTION A CV CAN BE USED IN THE This guide will help you to FOLLOWING SITUATIONS: ‘CURRICULUM write effective job applications, • to respond to an advertised VITAE’, WHICH using both CVs and vacancy where a CV is LITERALLY MEANS application forms. Planning requested. and preparation are key to • to make a speculative ‘COURSE OF LIFE’. your success in this ﬁrst part of approach to a company, ie A MORE ACCURATE the recruitment process. This writing to an employer to DESCRIPTION FOR step-by-step guide is followed enquire about vacancies in by examples of different their organisation which have A CV WOULD BE CVs and a covering letter. not been advertised. A MARKETING You will ﬁnd other examples • to take to recruitment fairs, DOCUMENT of CVs and more materials events and other networking on application forms on the opportunities. SELLING YOU Career Development Centre • to send to an employment website in the section on CVs (A PRODUCT) TO agency who is acting on your and Applications. AN EMPLOYER behalf. (A BUYER). USES The sole purpose of a CV is to show the potential employer that you are suitable for a particular job, so that you will be invited for interview. It should inform and persuade. Unlike an application form you are in complete control of what you put in your CV and can therefore select and compose information in a way that emphasises your suitability for the job.

12 CVs

TARGETING YOUR CV CHOOSING THE RIGHT CV The CV which works is the FORMAT one which shows that you Generally speaking you are have the qualities and skills free to use any type or style of the employer is looking for, CV you would like. However, which is also appropriate for choosing how you present the sector. So you need to find the information could greatly out what the job involves (from influence your chances the job description, person of success. profile and research); analyse yourself and show how you You can use either a meet the requirements of the chronological or skills-based position and then tailor your CV format, but in either case CV accordingly. Remember, it it is essential that you tailor it is about what you can do for to the business sector you are employers not about what they applying to, especially for the can do for you. creative industries. • Skills-based • Shorter CV for part-time work

13 WHAT TO INCLUDE IN A CV

ALTHOUGH A CV HEADING EDUCATION IS AN INDIVIDUAL Your first name and surname In reverse chronological will usually be at the top as a order. Give some detail of DOCUMENT AND heading in large bold letters. your current course (list three to six relevant modules or It is not necessary to write THERE IS NO ONE assignments and mention your ‘Curriculum Vitae’. CORRECT TYPE OR dissertation if applicable) to STYLE, IT IS GENERALLY give a flavour of it and your PERSONAL DETAILS final/predicted grade. Briefly AGREED THAT Name, address (home and include A level subjects and THE FOLLOWING term-time), telephone (landline grades (or equivalent) and and mobile) and email. summarise GCSEs and grades SECTIONS SHOULD Under the updated Equal (or equivalents). APPEAR; THE Opportunities legislation, ORDER WILL VARY it is no longer necessary to EMPLOYMENT HISTORY/ include your date of birth. WORK EXPERIENCE ACCORDING TO THE For international students it is Begin with the most recent or DIFFERENT TYPES OF advisable to include nationality, create separate relevant work plus work permit status. CV. YOU NORMALLY section to emphasise this. START WITH YOUR Include placements, part-time and voluntary work, as well as PROFILE STATEMENT/ PERSONAL DETAILS. permanent and temporary jobs. CAREER AIM Be concise and focus on your A three to four line summary of skills and achievements rather your main selling points related than on tasks, unless they are the job. This should incorporate relevant to the job. Group your main skills, knowledge similar jobs together if the list and experience, indicating becomes too long. where these have been gained. It is not a list of ‘desirable’ attributes unconnected to your SKILLS own experience. This section You may list additional is optional as it could be transferable skills with your addressed in your covering own examples or you may use letter. this section to highlight skills such as computer literacy and languages.

14 WHAT TO INCLUDE IN A CV

INTERESTS/POSITIONS OF REFERENCES RESPONSIBILITY Indicate ‘References available Use this section to show a more on request’ at the end of your personal aspect of your life, CV. You should have two demonstrating your level of referees who have given you motivation and participation their permission to be contacted in the activities mentioned, for a reference by employers eg sports, artistic activities, when appropriate. One should community involvement and be an academic referee; this other achievements. is usually a lecturer or course tutor who knows your work. The second referee should be a current or previous employer from paid or voluntary work or even an activity where you have participated eg local sports team captain. Do not use family or friends.

15 A CHRONOLOGICAL CV

Student name

Postal address line 1 Email Postal address line 2 Phone number Postal address line 3 (If applicable) Nationality/Work permit status

Final year Property with Business student at the University of Westminster, seeking a career in commercial practice surveying. Strong commercial awareness, client facing and technical skills developed through previous employment, including experience at a property management company and in the planning and development department of a local council.

Education

BSc (Hons) Property with Business Sep 2011 – Jun 2014 University of Westminster, London

Ŷ Predicted 2:1 having achieved a 2:1 in first and second year assessments. Ŷ Third year projects included a dissertation and group presentation at the RICS in Jan 2012 in which a proposal for a development and investment opportunity was submitted. This assignment was the culmination of the property disciplines studied on the course, notably development and investment appraisal, valuation, property management, landlord and tenant law and planning. Ŷ Business modules included Accounting and Finance, Economics, Marketing, Organisational Behaviour and Business Management.

A/AS-Level Sep 2008 – Jun 2010 Copleston & Holywells Sixth Form, Ipswich

Ŷ A levels: Business Studies (C), Geography (C), General Studies (C) Ŷ AS levels: Media Studies (A), French (E)

GCSE Sep 2006 – Jun 2008 Copleston High School, Ipswich

Ŷ Nine GCSEs (A-C), including Maths and English

Relevant work experience

Work placement Oct – Nov 2013 Property Initiatives, Mayfair, London

Ŷ Assisted the director and senior property manager with their day-to-day duties. Updated reports for clients, undertook research, interpreted legal documents and aided the valuations team with the proposed acquisition of a development site. Ŷ Developed an understanding of commercial property management by visiting a number of buildings under company supervision and learnt specifically about facilities management, leases and tenancy schedules.

Clerical Assistant Jun – Sep 2012 Planning & Development Department, Ipswich Borough Council

Ŷ Acquired a practical understanding of the planning system through general clerical duties and exposure to the work of the local planning officers. Ŷ Systematically transferred planning documents, such as tree preservation order information to the e-planning system. Ŷ Observed a committee meeting in which a number of development proposals were granted or refused planning permission.

16 A CHRONOLOGICAL CV

Other work experience

Part-Time Bartender Dec 2011 – Sep 2014 JD Wetherspoon, The Crosse Keys, City of London & The Golden Lion, Ipswich

Ŷ Integrated well into a diverse workforce and was able to work quickly and under pressure within a team of six to provide excellent customer service and ensure that close-downs were completed on time. Ŷ Promoted to a supervisory role in a smaller Ipswich pub, overseeing the duties of newer team members.

Data Entry Clerk Aug – Sep 2011 E.ON, Ipswich

Ŷ Logged customer details into a computer system utilising IT skills and attention to detail.

Telemarketer May – Jun 2011 CRU Promotions, Brisbane, Australia

Ŷ Improved communication skills through business to customer marketing of mobile phones and health care memberships. Consistently achieved increased daily call targets under pressure.

Fruit Picker Feb – Mar 2011 Various Employers, Mildura, Australia

Warehouse Assistant Sep – Dec 2010 Notcutts Distribution, Ipswich

Part-Time Sales Assistant/Cashier Oct 2008 – Oct 2010 Homebase, Ipswich

Ŷ In charge of the garden furniture area during busy periods, ensuring excellent customer service, managing stock and two section staff. Ŷ Promoted to the kitchen, bathroom and interior furniture team during the January sale; processed customer orders, arranged appointments and consistently met store credit card application targets.

Interests and other skills

Ŷ Keen interest in economics and current affairs, regular reader of the Financial Times, Estates Gazette and Property Week. Ŷ Student member of RICS. Ŷ Enjoy making the most of opportunities to travel, including six months independent travel to India, Indonesia and temporary employment in Australia during 2010/11 gap year. Ŷ Proficient user of Microsoft Word, Excel, PowerPoint and Project. Some knowledge of Super Developer. Ŷ Full clean driving licence. Ŷ Enjoy football, regularly visit the local leisure centre and have shown leadership and organisational skills whilst captain of a ten pin bowling team.

References

Available on request

17 A SKILLS-BASED CV

Student name

Postal address line 1 Email Postal address line 2 Phone number Postal address line 3 (If applicable) Nationality/Work permit status

Skills

Analytical Analysed and modelled business requirements and developed information systems strategy for a start up hospitality company and the McDonalds global business, as part of my final year university project Analysed business problems in order to understand and develop IT solutions as key element of academic assignments.

Communication Established rapport and resolved queries within pressurised customer service and IT support environments Delivered presentations at university, explaining complex business concepts to groups of five to thirty people and prepared written reports.

Team Working Worked collaboratively with colleagues in a range of work settings, including as Assistant Manager at McDonalds, with responsibility for co-ordinating the work and motivating a team of four front line staff to meet sales targets Experience of working in teams during academic projects involved planning, role allocation and co- ordination to ensure high quality work was submitted within deadlines. Interaction with peers helped develop the ability to work effectively with people from different cultures and work styles.

Organisation Excellent organisational skills applied in IT support role to ensure full resolution of client issues and delivery of a programme to install and train fifty users in new computer software (Microsoft Outlook). Experience of organising and prioritising workload to meet tight deadlines, when faced with multiple university projects and work commitments.

IT skills Programming, query, web development and modelling languages: PHP, VB.NET, SQL, HTML, JavaScript, Unified Modelling Language Database management/ development tools: Oracle ROBMS V10+, MS SQL Server, MS Access Project management: Prince2, MS Project, MS Excel, Word and Outlook

Higher education

BSc (Hons) Information Systems 09/12 – 06/15 University of Westminster 2:1 predicted Modules included: Business Strategy, Project Management, Information Systems Design and Development, IS Quality and Testing, Knowledge Management, Computer Systems Security

18 A SKILLS-BASED CV

Other relevant education

BTEC Higher National Diploma Computing 09/10 – 06/12 Westminster Kingsway College, London Achieved a merit.

European Computer Driving Licence 04/07 – 07/07 College of North London Passed all module tests on the first attempt.

Employment

Customer Service Assistant 05/11 – Present London Underground Efficient resolution of customer queries. Development and implementation of enhanced procedures for assisting customers with specific needs. Responsible for completion of scheduled maintenance and ad hoc repairs of computer operated entrance/exit gates and ticket machines to meet performance targets. Carried out regular security checks and ensured all safety hazards were addressed.

Assistant Manager 11/07 – 06/11 McDonalds Restaurant Leadership of four person front line team to ensure efficient and effective customer service, consistently meeting daily sales and service delivery targets. Responsible for hiring, mentoring and supporting front line team, resulting in significant improvement in staff retention. Management of stock control and ensuring till reconciliation at the end of each shift.

IT helpdesk 06/07 – 08/07 Brotherhood of the Cross and Star Front line IT support for fifty employees and associates, ensuring successful resolution of IT queries, plus hardware and software installation. Design, and delivery of Microsoft Outlook training courses for groups of up to ten people.

Interests

Strong interest in current affairs and business news. Regular reader of Financial Times. Play piano – regularly perform gospel music at community and church events. Enjoy travel – have travelled extensively through Western Europe, West Africa and USA.

References

Available on request.

19 ? GRADUATE CV CHECKLIST !

How does your CV measure up? Measure your CV against the checklist below. The checklist is split according to the main categories that should be used for your CV. Please tick Yes or No

HEADING (YES/NO)

1. Is your ﬁrst name and surname in large bold letters at the top of the page? YES/NO

PERSONAL DETAILS (NOTE: DATE OF BIRTH AND MARITAL STATUS ARE NOT REQUIRED)

2. Have you included your address, telephone (landline OR mobile) number and email (a professional one), so that you can be contacted easily? YES/NO 3 . If applicable, is your nationality and work permit status clearly stated? For international students it is advisable to include this. YES/NO

PROFILE STATEMENT

4. Your proﬁle statement is no more than four lines? YES/NO 5. Is it short, punchy, interesting, highlighting your current situation, main skills, knowledge and experience, as well as your future career plans? YES/NO

TECHNICAL SKILLS PROFILE – RECOMMENDED FOR TECHNICAL ROLES

6. Is there a list of relevant software/hardware/programming languages/procedures/ methodologies? YES/NO 7. Have you described your proﬁciency in using each of the above? YES/NO

EDUCATION

8. Does your education start with your current course and then work back? (reverse chronological order). YES/NO 9. Are the start and end dates given for each institution attended? YES/NO 10. Is the name of each institution attended included? YES/NO 11. Is there a full course title? YES/NO 12. Are the modules that are most relevant to your application included and are your strengths highlighted? YES/NO 13. Is your expected degree classiﬁcation included? (not essential, but include if it is good). YES/NO 14. Are there brief details of your main project/dissertation/placement? YES/NO 15. Have pre-degree qualiﬁcations been summarised? ie NOT listed EVERY GCSE, just English and Maths. YES/NO

*Don’t forget: Once you are happy with your CV, bring it to the Career Development Centre for a 20 minute quick query so it can be looked at by a careers consultant who may be able to suggest other ways to improve it and make it even better. 20 GRADUATE CV CHECKLIST Y N

WORK EXPERIENCE (YES/NO)

16. Does your work experience begin with the most recent and work back? YES/NO 17. Are start and end dates given? YES/NO 18. Is the company name/organisation included? YES/NO 19. Is the nature of the company/organisation’s business stated if it isn’t obvious from the company name? YES/NO 20. Has a job title been included? YES/NO 21. Are main duties, responsibilities, skills and achievements detailed? YES/NO

INTERESTS/POSITIONS OF RESPONSIBILITY

22. Have you focused on a few genuine interests rather than giving a long list? YES/NO 23. Is there a short explanation of each interest rather than one word? YES/NO 24. Do your interests/positions of responsibility demonstrate skills and competencies that the employer is looking for? YES/NO

REFERENCES

25. Is a reference section included? YES/NO 26. Does the statement ‘references available on request’ appear? YES/NO

FINAL CHECK

27. Are the sections and headings clear and arranged in a way that draws attention to the important information? YES/NO 28. Have active verbs and action words been used for added impact? YES/NO 29. No long paragraphs of text? YES/NO 30. Is it tailored to the job and organisation? YES/NO 31. Has good quality plain white paper been used? YES/NO 32. Is the font size big enough (10 –12pt)? YES/NO 33. Is it clear and concise? No more than two pages of A4? YES/NO 34. Is your CV free from spelling and grammatical errors? YES/NO 35. Are only the important elements such as your name, section headings, course titles and job titles in bold. YES/NO

HOW DO YOU MEASURE UP? COUNT UP HOW MANY ‘YES’ BOXES YOU HAVE TICKED. IF YOUR SCORE IS:

25-35 Well done! Your CV is in pretty good shape. 16-25 Your CV would beneﬁt from some further work and development. 21 0-15 A score in this range suggests that your CV is not quite up to the standard expected.

PART TIME CV

Student name

Postal address line 1 Email Postal address line 2 Phone number Postal address line 3 (If applicable) Nationality/Work permit status

A first year computing student with excellent communication and customer care skills, gained through employment in retail and office administration. Seeking a part-time position in a customer facing role.

Previous employment

Clerical and Customer Relations Assistant Summer 2010 and Christmas 2009 Housing Association, Manchester

Assisted the Deputy Manager with administrative and customer enquiry work: Efficiently resolved enquiries from the public both in person and on the phone. Organised a 5000 leaflet company mail shot working to a short deadline. Developed excellent keyboard and IT skills through data entry using Excel spreadsheets.

Sales Assistant Summer 2009 Supermarket, East Didsbury, Manchester

Developed excellent customer service skills through dealing with a wide range of customers in this busy town centre store. Demonstrated strong interpersonal skills by participating in sales promotions and worked well under pressure when the store was short staffed.

Education

BSc (Honours) Computer Science, University of Westminster 09/09 – 06/12

A-Level/GCSE, St Joan of Arc comprehensive School 09/09 – 06/12 A-Levels: Physics (B), Maths (B), General Studies (C) 8 GCSEs (grades A to C) including English and Maths

Additional skills

Computing: Experience in using Word and Excel Access database expertise through academic assignments

Languages: French (fluent written and spoken) Arabic (fluent spoken) Full, clean driving licence

References

Available on request

22 23 CAREER DEVELOPMENT TIMELINE

24 ETTER G L S IN R E V

O C

25 COVERING LETTER/EMAIL

THE AIM OF A YOUR COVERING LETTER • Optional - You may want COVERING LETTER SHOULD INCLUDE: to let the organisation know 1. Why you are writing that you will be calling at IS TO DRAW to the employer. This is some specific point in the THE READER’S usually in response to an near future to confirm receipt advertised vacancy but of your application. This ATTENTION TO THE may be a speculative way, if you do not hear from MOST RELEVANT approach. If responding them, you can be sure that it ASPECTS OF YOUR to an advertisement state is because your application where you saw it, using has not been successful and EXPERIENCE AND any reference numbers if not because they did not TO DEMONSTRATE requested. If the application receive your application! YOUR ENTHUSIASM is speculative, be specific 5. End on a positive note saying about what sort of work you that you are looking forward FOR A PARTICULAR are interested in. to hearing from them. ROLE. 2. What you are offering the employer, ie refer to GENERAL GUIDELINES relevant aspects of your • Use no more than one side of skills, knowledge and A4 and no more than three to experience, giving more four paragraphs. detail if appropriate. If • Ensure your letter is clearly the advertisement you laid-out and check spelling are responding to has and grammar. highlighted certain essential requirements, then ensure • Your covering letter should be that you draw attention to targeted to each application. how you meet these. • Address the letter to a named person, if possible. 3. Why you want to do this sort of work and why you • Dear Sir/Madam = Yours are interested in working faithfully for this employer. These • Dear = can be covered in the Yours sincerely same paragraph and is your chance to show your motivation and interest in the job. You can link this to your studies, employment and other activities. 4. When you are available for interview.

26 EXAMPLE OF A COVERING LETTER/EMAIL

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/ŚĂǀĞĂůǁĂǇƐŽƌŐĂŶŝƐĞĚŵǇƟŵĞĞĸĐŝĞŶƚůǇĂŶĚƐƵĐĐĞƐƐĨƵůůǇĐŽŵďŝŶĞĚĨƵůůͲƟŵĞĂĐĂĚĞŵǇƐƚƵĚǇǁŝƚŚƉĂŝĚƉĂƌƚͲƟŵĞ ĞŵƉůŽǇŵĞŶƚ͘tŚŝůƐƚǁŽƌŬŝŶŐĂƐƉĂƌƚŽĨĂƚĂƌŐĞƚͲĚƌŝǀĞŶƐĂůĞƐƚĞĂŵĨŽƌĂŶŝŶƐƵƌĂŶĐĞĐŽŵƉĂŶǇ͕/ďƵŝůƚƐƚƌŽŶŐĐƵƐƚŽŵĞƌ ƌĞůĂƟŽŶƐŚŝƉƐďǇĂƐƐĞƐƐŝŶŐĐůŝĞŶƚŶĞĞĚƐĂŶĚƉƌŽǀŝĚŝŶŐƌĞůĞǀĂŶƚƉƌŽĚƵĐƚŬŶŽǁůĞĚŐĞ͘/ŶĂĚĚŝƟŽŶƚŽŝŵƉƌŽǀŝŶŐŵǇ ŝŶƚĞƌƉĞƌƐŽŶĂů͕ĐŽŵŵƵŶŝĐĂƟŽŶĂŶĚĐƵƐƚŽŵĞƌĐĂƌĞƐŬŝůůƐ͕ƚŚŝƐĞǆƉĞƌŝĞŶĐĞĂůƐŽĞŶŚĂŶĐĞĚŵǇĐŽŵŵĞƌĐŝĂůĂǁĂƌĞŶĞƐƐĂŶĚ/ ďĞůŝĞǀĞƚŚĂƚƚŚĞƐĞƋƵĂůŝƟĞƐŵĂŬĞŵĞƐƵŝƚĂďůĞĨŽƌƚŚĞĂďŽǀĞƌŽůĞ͘dŚƌŽƵŐŚŽƵƚŵǇĚĞŐƌĞĞ͕/ƐĞůĞĐƚĞĚŵŽĚƵůĞƐƌĞůĂƚĞĚƚŽ ŵĂƌŬĞƟŶŐĂƐƉĂƌƚŽĨŵǇƉƌĞƉĂƌĂƟŽŶĨŽƌĂĐĂƌĞĞƌŝŶƚŚŝƐƐĞĐƚŽƌ͘/ĂŵƉĂƌƟĐƵůĂƌůǇŝŶƚĞƌĞƐƚĞĚŝŶǁŽƌŬŝŶŐĨŽƌ>/WƵďůŝƐŚŝŶŐ ĂƐ/ŚĂǀĞĂŬĞĞŶŝŶƚĞƌĞƐƚŝŶĞĚƵĐĂƟŽŶĂůƉƵďůŝĐĂƟŽŶƐ͕ǁŚŝĐŚǁĂƐĚĞǀĞůŽƉĞĚƚŚƌŽƵŐŚĂŶƵŵďĞƌŽĨǀŽůƵŶƚĂƌǇĞǆƉĞƌŝĞŶĐĞƐ ƐƵƉƉŽƌƟŶŐƉƵƉŝůƐŝŶŝŶŶĞƌĐŝƚǇƐĐŚŽŽůƐ͘tŚŝůĞƚŚĞƐĞĞǆƉĞƌŝĞŶĐĞƐĞǆƉŽƐĞĚŵĞƚŽ>/WƵďůŝƐŚŝŶŐ͛ƐƋƵĂůŝƚǇĞĚƵĐĂƟŽŶĂů ƌĞƐŽƵƌĐĞƐ͕/ĂŵĂůƐŽǀĞƌǇĂƩƌĂĐƚĞĚƚŽǁŽƌŬŝŶŐĨŽƌĂŶŽƌŐĂŶŝƐĂƟŽŶǁŝƚŚĂŶĞǆƉĂŶĚŝŶŐƉƵďůŝƐŚŝŶŐƉŽƌƞŽůŝŽƐƵĐŚĂƐǇŽƵƌƐ͘ dŚŝƐŝƐďĞĐĂƵƐĞ/ƚŚƌŝǀĞŽŶƚŚĞĞŶƚƌĞƉƌĞŶĞƵƌŝĂůĂƐƉĞĐƚƐŽĨƌĞƐĞĂƌĐŚŝŶŐĂŶĚƐĞƫŶŐƵƉŶĞǁĐƵƐƚŽŵĞƌͲĨŽĐƵƐĞĚƉƌŽũĞĐƚƐ͘

/ĂŵĂǀĂŝůĂďůĞĨŽƌŝŶƚĞƌǀŝĞǁĚƵƌŝŶŐƚŚĞŵŽŶƚŚŽĨƵŐƵƐƚĂŶĚǁŽƵůĚǁĞůĐŽŵĞƚŚĞŽƉƉŽƌƚƵŶŝƚǇƚŽĚŝƐĐƵƐƐŵǇĂƉƉůŝĐĂƟŽŶĨƵƌƚŚĞƌ͘

dŚĂŶŬǇŽƵĨŽƌĐŽŶƐŝĚĞƌŝŶŐŵǇĂƉƉůŝĐĂƟŽŶĂŶĚ/ůŽŽŬĨŽƌǁĂƌĚƚŽŚĞĂƌŝŶŐĨƌŽŵǇŽƵƐŽŽŶ͘

zŽƵƌƐƐŝŶĐĞƌĞůǇ

^ƚƵĚĞŶƚEĂŵĞ

27 SPECULATIVE LETTER

TO FIND OUT You may want to approach companies in which you are interested but who have no advertised vacancies. To do this, you can use a MORE ABOUT similar format of covering letter to the previous example, but with a SPECULATIVE different opening sentence, such as: APPLICATIONS, VISIT ‘I am writing to ask whether you have vacancies within your WESTMINSTER. ………...... Department. As you will see from my CV, I have’ AC.UK/CAREERS AND FOLLOW Another strategy for finding out about vacancies which have not THE LINKS TO been advertised is to arrange for an informational interview with a company in a sector which interests you. The following outline ‘FINDING WORK’ letter would be appropriate: THEN ‘SPECULATIVE APPROACHES AND I am very interested in a career in ………………… and would NETWORKING’. like to know if I could arrange to visit your………………...... to find out more about the work and obtain your advice on starting a career in this field. Your details were given to me by ………………………… who suggested that you might be willing to give me some general information about careers in this area. I have recently graduated with a degree in ………...... and am currently working for ....………………. as an……………… As you will see from my CV, I was given a variety of interesting tasks to complete and demonstrated my skills in ………………… This experience has given me an insight into ……………………… and increased the sector’s appeal. Please find attached my CV for your consideration and I hope you will be able to spare me half an hour of your time, along with the opportunity to meet other members of your team for a brief discussion about their roles. I thank you for taking the time to read my letter and, if it is okay with you, will call you next week with a view to arranging a suitable appointment.

Yours sincerely A.B. Nonimus.

28 29 30 TION CA FO LI R P M P S A

31 COMPLETING THE APPLICATION FORM

AS WITH CVs, APPLICATION FORMS your results, you need to APPLICATION FORMS VERSUS CVS contact the recruiter directly The main difference is that to explain before proceeding PROVIDE EMPLOYERS whilst in a CV you can select with your application. WITH INFORMATION the format and information • Research the company and the ABOUT YOUR SKILLS, you include, in an application sector using the Internet, and form you must answer all the the Careers Information Library. KNOWLEDGE, questions set by the employer. • Talk to anyone you know who APTITUDES AND works for the company or USES does a similar job in another EXPERIENCE. THEY company. ARE FUNDAMENTALLY An application form is usually used in response to an • When preparing information, ABOUT SELLING advertised vacancy; it enables remember to provide YOURSELF. the employer to ask a series examples from all areas of questions in a standardised of your life; academic, way, making comparison employment and voluntary between candidates easier. activities. Make notes on all your positive achievements. Try to use recent examples ONLINE AND PAPER which cover the last three to APPLICATION FORMS five years. You will find that there is a trend • Make sure that you have towards using online application photocopied or downloaded forms, especially by large extra copies for your draft companies. It is essential that answers before you send the you take the same care when final version. filling out electronic versions as • Always keep a copy for you would on a paper version. yourself to help prepare for the interview. • Read any instructions for PREPARATION completing the form supplied • Plan a timetable to meet the by the company eg online closing date. forms often specify the word • Read carefully through any count for each question, while information supplied by the paper forms may include employer. instructions such as ‘use black • Find out the main criteria ink and block capitals’. before applying eg UCAS • Refer to your up-to-date CV for points required. If your factual information. grades are not adequate but there were exceptional circumstances which affected 32 COMPLETING THE APPLICATION FORM

• Consider how you can SUPPORTING STATEMENTS organise and word the Typically, there will be a section information to ﬁt into the of the application form where you space supplied. are expected to type a ‘Statement • Do not exceed the suggested to support your application’. This word count. is the most important part of the • Focus on correct spelling and application form and is used to use of grammar: poor English shortlist people for interview. will result in instant rejection. For each of the essential and desirable criteria, you should CONTENT write a statement that clearly demonstrates that you meet that The questions on most particular criteria. It should follow application forms can be divided the STAR format outlined below: into the following categories:

SITUATION PERSONAL HISTORY Describe the situation in which This normally includes full you demonstrated the skill/ details of your education and quality in the criteria. What any work experience you have was your role? Where were had to date. When giving you working? dates, the month and year are sufﬁcient. The vast majority of TASK employers who recruit via an What were you doing? What application form will provide was the task at hand? What a ‘Person speciﬁcation’ to problem were you looking to download. This will clearly overcome? list the essential and desirable ACTION criteria that applicants should be What action did you take that able to meet. clearly demonstrated the skill/ quality in question? If it is a team-based example, you need to be clear about your contribution to the team. RESULT What was the outcome? Were you congratulated/commended/ rewarded? What would you do differently next time?

33 COMPLETING THE APPLICATION FORM

Tip COMPETENCY BASED Make the job of the person QUESTIONS reading your supporting Sometimes, an employer will statement easier by putting the expect you to answer some criteria that each statement competency-based questions addresses as a heading for instead of a supporting each paragraph. statement, the answers you give to such questions should For example: take the same STAR format Ability to work as part as described previously for of a team. supporting statements. ‘I am a capable and effective team-worker. When I was MOTIVATION a shop assistant, I worked Include information explaining as part of a team of four why you want to work in other assistants. On one this particular role and for occasion, the manager was this speciﬁc organisation/ in an accident and was in sector, linking this to your own hospital. As the most senior experiences. staff member, it fell to me to take charge. I coordinated REFEREES the opening of the shop and handled the deliveries for You will also normally be asked the day while the remaining to name referees – follow their assistants worked together instructions as to the level of preparing the store for detail required. opening. We took shorter lunch breaks to ensure that ADMINISTRATIVE QUESTIONS we were able to provide the This might include information same level of service as our on your medical history, any customers expected and the criminal convictions and, quite day went without incident. often, a monitoring form which Upon his return, my manager may include questions about congratulated me on a job well gender, age and ethnic origin. done and recommended to our By law, the monitoring form can area manager that I attend a never be used as part of the store management course with shortlisting process. a view to a future promotion.’

34 COMPLETING THE APPLICATION FORM

BEFORE SUBMITTING THE FORM • Read through carefully and get someone else to check it before sending it off. • Make your answers interesting and easy to read. • Keep content relevant. • If you have used additional sheets make sure you put your name on each one and number them appropriately. • Keep a copy of your completed form. You can ﬁnd examples of answers to competency based questions by visiting westminster.ac.uk/careers, then clicking on CVs and Applications – then scroll and click on ‘Example questions and answers’.

35 36 UR YO ON G L IN IN G E

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37 MANAGING YOUR ONLINE PRESENCE

USE OF SOCIAL MEDIA: MANAGING YOUR ONLINE Increasingly, graduates are IDENTITY using social media tools to • Google your name and engage in the job market. However projecting an don’t forget to check out appropriate professional Google images. GOING ELECTRONIC image to potential employers • Look yourself up on people requires the right form of digital search engines: peekyou.com marketing. social-searcher.com • Clean up profiles on all • See how your Facebook social media websites. Delete profile looks to other people: inappropriate images or facebook.com/about/ comments. A growing number privacy/tools of employers use the internet • Use TweetReach to see who to find further information your tweet may have about prospective candidates. reached: tweetreach.com • Keep your personal/social • How much do you know on-line network separate from about keeping within the law your professional contacts. online? Take the Accidental • Use key industry words to Outlaw Test: accidentaloutlaw. describe the type of job you knowthenet.org.uk/ are looking for or the type of employers you have worked SOCIAL MEDIA GUIDELINES: for previously. Employers are westminster.ac.uk/study/ more likely to come across current-students/resources/ your CV or profile. social-media-guidelines • Sign up to Twitter and RSS feeds to find out the latest GET THE DIGITAL EDGE opportunities or information about specific employers RESOURCES: • Remember social media is westminster.ac.uk/study/ a public forum. Never post current-students/support-and- anything that could have facilities/career-development- a negative impact on your centre/digitise/digital-edge- career. Respect yourself and resources others as you would off-line.

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41 THE POWER OF VOCABULARY

POSITIVE ACTION AND • experienced DESCRIPTIVE WORDS • guided Consider the following • implemented examples of positive action • improved and descriptive words • initiated when preparing your CV or • led application form: • managed • monitored • achieved • organised • administered • participated • analysed • positive • built • processed • capable • proficient • competent • profitable • communicated • qualified • consistent • repaired • controlled • resourceful • co-ordinated • sold • created • specialised • designed • stable • developed • successful • directed • supervised • economical • trained • efficient • versatile • engineered • wide experience • established • expanded

42 THE POWER OF VOCABULARY

LIST OF TRANSFERABLE SKILLS EXAMPLES OF YOU NEED TO PROVIDE DEMONSTRATING SKILLS EVIDENCE FOR: IN A CV: • Commercial awareness • Excellent customer service • Communication skills skills were a requirement – face-to-face, email, of this role as well as an telephone, presentations expectation that staff would • Customer service skills go the extra mile to ensure – negotiation, persuasion, customer satisfaction. diplomacy, tact, listening, • Worked under pressure going the extra mile on a daily basis, this was • Team work/leadership especially so during the – flexibility, ability to follow busy lunchtime period where instructions, confidence to customers would become suggest own ideas, delegating impatient if kept waiting. responsibility, receptive to the • Worked as part of a team of ideas of others 5 assistants working flexibly • Attention to detail and communicating constantly to ensure a consistently high • Ability to work under pressure level of service. • Ability to work to tight deadlines • Ability to use standard office IT applications (Word, Excel, PowerPoint, Outlook) – depending on the role, the ‘standard’ office applications may be quite different • Ability to use own initiative • Problem-solving/trouble- shooting • Organisation skills – tidy, able to prioritise, methodical approach to work, manage own time effectively • Multi-tasking

43 CONTACT US

FIND US HARROW We are on the corner of PART-TIME SERVICE New Cavendish Street and Room E.16, Great Titchﬁeld Street, next Watford Road, Northwick Park to Cavendish campus. Middlesex, HA1 3TP Tube: Northwick Park CAVENDISH HOUSE FULL-TIME SERVICE OPENING TIMES 1st Floor, Cavendish House Term-time: 101 New Cavendish Street Mondays and Thursdays, London, W1W 6XH 10am – 4pm Quick Query: T: 020 7911 5184 Only bookable on the day. E: [email protected] Call us or book online at Tube: Goodge St, Oxford careers.westminster.ac.uk Circus, Great Portland Street Vacation: Closed or Warren Street

OPENING TIMES Social media Term-time: Contact and follow us Monday – Friday: on social media: 9.30am – 5pm, except Tuesday: 12 – 5pm facebook.com/uowcareers Quick Query: twitter.com/uw_careers Only bookable on the day. blog.westminster.ac.uk/careers Call us or book online at careers.westminster.ac.uk Vacation: As above

44 Visit westminster.ac.uk/careers

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T St. Marylebone H Shop of Latvia HALLAM STREET I E CARBURTON STREET N School Grange N G LUXBOROUGH STREET BINGHAM PLACE O H Fitzrovia BEAUMONT STREET A Medical Institute Hotel M L LEB BOLSOVER STREET GREAT PORTLAND STREET P Y Express of Physics A P R M L Clinic DEVONSHIRE STREET A MA C CLE PORTLAND PLACE 5 E C High Commission VE H

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T F I R WEL University of E EE L WELBECK STREET Westminster D L T British Dental Queen’s St. Marylebone S C of E School Association College T BLA NDF O R D S T R E E T 3 Baakeeer Portuguese All Souls Consulate 2 St. James’ Church Strreeeet CHANDOS STREET L BLANDFORD STREET Church A St. George’s LITTLE TITCHFIELD ST N G Marylebone H Hotel T A E T E Durrants Hotel QUEEN ANNE STREET M T R E GEORGE STREET S 309 RegentHotel Street THAYER STREET P E R 1 SPANISH PLACE HARLEY STREET I M L R T The Langham, AC M O Davies London E WIGMORE PLACE GrGrre Laing & Dick WIMPOLE SamedaySTREET College Doctor 2 4/12GEORGE STREET Little TitchﬁeldWallace Street TitchTitcTittcchhf WELBECK STREET T Collection R R E E S T Sttrree E A N D TREET CAVENDISH PLACE R T L S G P O BAKER STREET E TTL M E L I BENTINCK STREET R E E A 3 16 Little Titchﬁeld Street N ST ROBERT ADAM STREET R Holiday Inn 1 ARET Y CAVENDISH SQUARE G MANCHESTER SQUARE T R LEB Oxford Circus Wigmore MA CCavendavendisavendisdishh MaMaanchestnchessttert r O Hall S University of G N WIGMORE STREET AN CLOSE SquareSquS uaree T R E Westminster The E 32/38 Wells Street L 4 SquareS e R A Mandeville A N T WIMPOLE STREET E Hotel E P E O DUKE STREET FITZHARDINGE STREET Royal R MANCHESTER SQUARE T T MARGARETJOHN PRINCE’S STREET STREET L WELBECK STREET College of Royal A 35 Marylebone Road N 5 MARYLEBONE LANE Society of Nursing MaMar S D E W M Medicine S RTMAN SQUARE R WIGMORE STREET CAVENDISH SQUARE PlaPPla O OU T E YM R S HOLLES STREET London Topshop E E

College of T 6 115 New Cavendish Street Fashion NikeTown PPortman St.t. CChristophehristopher’shristopher’s Zara H&M John Lewis SquareS ar WIGMORE STREET PlacePlace HENRIETTA PLACESt. Peter’s House Tourism Church of Fraser Oxford Circus 7 Hanson StreetIreland Debenhams HULJKWV2UGQDQFH6XUYH\¬¬ Selfridges 8 101 New Cavendish Street 453 Bus route

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Career Development Centre offers impartial, client focused, conﬁdential, collaborative and accessible services in accordance with the University’s Equal Opportunities policy and the National Information, Advice and Guidance Code of Principles. For a full Statement of Service visit our website westminster.ac.uk/careers

We constantly strive to improve our services to all our users and welcome any feedback or comments. Please feel free to make any suggestions on areas you feel could be improved. Any comments on what you feel is working well, would also be welcome. To submit these comments, please email us at [email protected] westminster.ac.uk/ careers

The University of Westminster is a charity and a company limited by guarantee. Registration number: 977818 England. Registered Ofﬁce: 309 Regent Street, London W1B 2UW 6864/02.15/AK/GP