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EMC Secure Remote Services 3.16 Site Planning Guide

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EMC Secure Remote Services 3.16 Site Planning Guide EMC® Secure Remote Services Release 3.16 Site Planning Guide REV 01 Copyright © 2016 EMC Corporation. All rights reserved. Published in the USA. Published Spetember 2016 EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without notice. The information in this publication is provided as is. EMC Corporation makes no representations or warranties of any kind with respect to the information in this publication, and specifically disclaims implied warranties of merchantability or fitness for a particular purpose. Use, copying, and distribution of any EMC software described in this publication requires an applicable software license. EMC2, EMC, and the EMC logo are registered trademarks or trademarks of EMC Corporation in the United States and other countries. All other trademarks used herein are the property of their respective owners. For the most up-to-date regulatory document for your product line, go to EMC Online Support (https://support.emc.com). 2 EMC Secure Remote Services Site Planning Guide CONTENTS Preface Chapter 1 Overview ESRS architecture........................................................................................ 14 ESRS components ................................................................................. 14 Other components ................................................................................ 15 Requirements for ESRS customers......................................................... 15 Supported devices...................................................................................... 16 Responsibilities for ESRS tasks ................................................................... 19 Customer .............................................................................................. 19 Customers and EMC Global Services...................................................... 19 Site planning process.................................................................................. 19 Coordination with EMC.......................................................................... 20 Chapter 2 Component Requirements Basics......................................................................................................... 22 Server types .......................................................................................... 22 Server requirements ................................................................................... 22 Network requirements................................................................................. 23 Enabling communication to EMC ........................................................... 23 Enabling proxy server for ESRS traffic to EMC......................................... 23 Communication between Policy Manager and ESRS Virtual Edition(s).... 24 Communication between the ESRS Virtual Edition(s) and devices.......... 24 ESRS Virtual Edition with EMC managed products ................................. 25 Chapter 3 Configurations Introduction................................................................................................ 28 ESRS Virtual Edition .............................................................................. 28 Policy Manager...................................................................................... 28 Device limits ......................................................................................... 28 Recommended ESRS configurations............................................................ 31 High Availability ESRS Virtual Edition Cluster and Policy Manager.......... 31 Single ESRS Virtual Edition and Policy Manager..................................... 33 Other supported configurations .................................................................. 34 High Availability ESRS Virtual Edition servers without Policy Manager ... 34 Single ESRS Virtual Edition server without Policy Manager..................... 35 Topology and network considerations ......................................................... 36 Determining the quantity of ESRS Virtual Edition and Policy Managers... 36 Installing a separate Policy Manager server ........................................... 36 Protecting the ESRS server .................................................................... 37 Using proxy servers ............................................................................... 37 Topology configurations.............................................................................. 37 About the Policy Manager ........................................................................... 41 Redundant Policy Manager.................................................................... 41 Policy Manager authorization settings ................................................... 41 Policy Manager failure ........................................................................... 41 About not using a Policy Manager.......................................................... 42 EMC Secure Remote Services Site Planning Guide 3 Contents High Availability ESRS Virtual Edition Clusters ............................................. 43 High Availability ESRS Virtual Edition Cluster servers do not have failover... 43 Failover behavior at the EMC device level .............................................. 44 ESRS Virtual Edition configurations ....................................................... 44 Chapter 4 Preparing for Site Installation Overview..................................................................................................... 46 Coordination with EMC .......................................................................... 46 Preparation work................................................................................... 46 EMC coordination schedule......................................................................... 47 Kickoff meeting ..................................................................................... 47 Configuration planning and documentation meeting ............................. 49 Installation planning and scheduling meeting....................................... 51 Appendix A ERS Virtual Edition connections to/from EMC products ESRS Virtual Edition GUI deployment suffixes.............................................. 54 Glossary Index 4 EMC Secure Remote Services Site Planning Guide FIGURES Title Page 2 EMC Secure Remote Services (ESRS) architecture........................................................ 14 3 Port diagram of ESRS Virtual Edition with EMC managed product................................. 25 4 Clustered HA ESRS Virtual Edition servers and Policy Manager .................................... 31 5 Single ESRS Virtual Edition server and Policy Manager ................................................ 33 6 High Availability ESRS Virtual Edition servers without Policy Manager ......................... 34 7 Single ESRS Virtual Edition server without Policy Manager........................................... 35 8 ESRS/Management LAN configuration......................................................................... 38 9 ESRS/Production network configuration...................................................................... 39 10 ESRS/DMZ configuration............................................................................................. 40 EMC Secure Remote Services Site Planning Guide 5 6 EMC Secure Remote Services Site Planning Guide TABLES Title Page 1 Product and application releases supported by ESRS(s) .............................................. 16 2 ESRS server requirements ........................................................................................... 22 3 ESRS configuration examples for maximum devices .................................................... 30 4 ESRS VE GUI deployment suffixes for each product type .............................................. 54 EMC Secure Remote Services Site Planning Guide 7 Tableses 8 EMC Secure Remote Services Site Planning Guide PREFACE As part of an effort to improve its product lines, EMC periodically releases revisions of its software and hardware. Therefore, some functions described in this document might not be supported by all versions of the software or hardware currently in use. The product release notes provide the most up-to-date information on product features. Contact your EMC technical support professional if a product does not function properly or does not function as described in this document. Note: This document was accurate at publication time. Go to EMC Online Support (https://support.emc.com) to ensure that you are using the latest version of this document. Purpose This guide is part of the EMC Secure Remote Services (ESRS) Release 3.16 documentation set, and is intended for use by customers and prospective customers. Readers of this guide are expected to be familiar with the following topics: ◆ Local network administration ◆ Internet protocols ◆ EMC storage system characteristics and administration Related documentation The following EMC publications provide additional information: ◆ EMC Secure Remote Services Release Notes ◆ EMC Secure Remote Services Technical Description ◆ EMC Secure Remote Services Pre-Site Checklist ◆ EMC Secure Remote Services Site Planning Guide ◆ EMC Secure Remote Services Port Requirements ◆ EMC Secure Remote Services Installation and Operations Guide ◆ EMC Secure Remote Services Policy Manager Operations Guide Documentation conventions EMC uses the following conventions
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