Facilities Management Journal September 2018

VOLUME 26 | 09 SEPTEMBER 2018

Offi cial magazine

FACILITIES MANAGEMENT JOURNAL

A HEALTHY ENVIRONMENT Landsec’s new HQ offi ce takes a multi-pronged approach to promoting staff wellbeing, from facilitating active working to providing healthy food choices

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this month... comment

EDITORIAL SALES Concerns are being raised about the impact of digital Editor Tel: 01322 662289 technology on our wellbeing, with a team of academic

Sara Bean Sales Manager researchers recently calling for travel time to count as work [email protected] Danny Grange time, as so many people now routinely catch up with emails Assistant Editor & Social [email protected] while on the move. Yet as the twin themes of this issue; Media Development Mob: 07867 418994 wellbeing and technology illustrate, digital developments, Sarah O’Beirne Account Manager [email protected] Hannah Copp including the latest apps can actually help to improve Tel: 01322 476815 [email protected] wellbeing in the workplace, whether it’s from encouraging PRODUCTION ACCOUNTS people to take more exercise or make healthier food choices. Director & Designer Trish Boakes e heard more about the way in which the workplace can help Warren Knight [email protected] Wencourage healthier habits when we visited the Landsec o ices [email protected] GROUP CEO for this month’s cover story. There, O ice Manager Jan Portch explained how she was determined to ensure that sta are provided with healthier Mob: 0780 1947757 Nigel Copp snacks, incentives to get up and move around the o ice more frequently [email protected] and amenities such as steamers for clothes and even a treadmill which Tel: 01322 662289 occupants can access during their working day. Jan’s enthusiasm and understanding of the needs of her sta have been Total Average Net Circulation honed over years of experience within the business, but like many in FM her 10,738 June 2018 title isn’t Facilities Manager. So should it be Workplace Manager? This is a growing point of debate for those working within FM who are concerned that PUBLISHER SUPPORTED BY concentrating on the o ice workplace neglects the work carried out by FMs kpm media Unit 4, Gateway 20/25 working in healthcare, education, retail or any other non-commercial building. Trading Estate, London Road, What is certain is that with all the many changes a ecting the sector, Swanley, Kent BR8 8GA including digital disruption, more flexible working patterns and a recognition Tel: 01322 662289 of the huge impact the workplace can have on performance and wellbeing, the role of the FM is evolving faster than ever before. To help address this issue kpm media adopts a sustainable policy of using we’ll be holding a debate with RICS-IFMA next month where we’ll hear views paper from managed forests. Printed in the UK from those who support radically redefining FM for the 21st century and those by Wyndeham Grange www.wyndeham.co.uk that warn there is a danger of losing sight of the main purpose and direction of FM. For more details check out the FMJ website. © Copyright 2018 kpm media The publisher does not necessarily agree with the views and opinions expressed As always, we’d welcome your feedback about any aspect of the magazine, by contributors. No material may be reproduced in part or whole without written together with your insight into what’s happening in the FM sector. permission from the editor. Editorial contributions are accepted on an all-rights basis only. Letters to the editor may be published in their entirety or in edited form and remain the property of kpm media. While due care is taken to ensure the+44 (0) 870 333 7101 [email protected] accuracy of information contained in this magazine, the publishers cannot be held responsible for any errors in editorial articles or advertisements. [email protected] are available to non-qualifying and overseas readers at £120 p.a. (UK), £160 p.a.www.cafmexplorer.com (EU countries) and £240 p.a. (overseas-other).

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THIS MONTH...

FEATURES BIM Lee McDougall of AHR Building Consultancy 26 explains how the integration of BIM and FM soŠ ware has the potential to transform the management and maintenance of buildings.

SMART TECHNOLOGY 34 Active Workspace Management partnered WINTER PREPARATION 30 with FMJ to canvass readers’ views on We hear the same message year aŠ er year the topic of workplace user apps. Respondents 34 – companies need to be prepared for the 22 were asked questions to find out if these apps can winter that lies ahead. Yet once we have struggled enhance levels of FM service, how they are currently through the immediate challenges, we oŠ en let FM CLINIC used, and attitudes towards their use in the future. our guard down as soon as the snow thaws. The According to a speaker at the RICS Digital The findings reveal that workplace user apps are a extreme weather of February and March brought 18 Built Environment Conference a key growing component of FM service delivery, but they home the real need for businesses to have a winter tipping point for the adoption of BIM (Building also highlight challenges around the alignment of maintenance plan – or risk being caught out. Information Modelling) will come once digital asset workplace technology development with user needs. management systems can freely enable clients to ENERGY MANAGEMENT accept and use BIM data straightaway. What more Renewable energy and the future of can be done to encourage FMs to understand and 30 38 construction is the hot topic at Energy reap the benefits of BIM? 2018, taking place at Birmingham’s NEC on 9-11 October. With an ever-increasing focus on renewable CASE STUDY - LANDSEC energy and carbon emissions by government, When property company Landsec relocated business and public alike, FM professionals find 22 its head o€ ice to one of its best-known they need to add yet another string to their already developments, Cardinal Place at London’s Victoria, stretched bow. But keeping on top of the trends, the move was seen as an opportunity to improve products and legislation in this area is di€ icult and the health and wellbeing of its sta€ , from the time consuming. quality of the food on o€ er to the way in which people work. FIRST PERSON FACILITATING CHANGE THROUGH FM Daniel Dickson Blog: “How to make an REGULARS Joanna Harris, FRICS, has recently been 57 acquisition successful.” 10 appointed as a Controls and Project Charity: A celebration of the good work that FM firms Engineer at healthcare giant Eli Lilly UK, where she and professionals are doing for charities and their is responsible for the governance of the control local communities. FMJ NEWS systems used on site, along with delivery of major This month’s summary of everything that has FM projects. People: Find out who’s moving where in the 06 hit the headlines in the FM sector. 58 facilities management profession. THE BUSINESS OF FM ASSOCIATION NEWS A round up of the latest business wins, Career Ladder: Helen Cooper, Joint MD The latest news and views from RICS-IFMA 12 partnerships and acquisitions in FM. 59 at Diamond Facilities Support. 08 and the BIFM. COMMENT  Next Edition Leading-edge technology is helping FMJ.CO.UK 14 overcome the challenges of keeping people In next month’s issue, we present a case study on safe and secure in high-rise o€ ice buildings says the first Gold Standard WELL certified building Mike George, Director and Founder MyTAG. outside of London and talk to the CEO of Bellrock Facilities management and property services about To register for your free copy of FMJ visit fmj.co.uk FAST FACTS its rapid expansion and plans for the future. We will also include our regular catch up with the leading As much of the purchasing decisions CAFM suppliers on the latest so„ ware trends, and 16 regarding water coolers are made by FMs, will hear some advice from a new fit-out guide it pays to know which coolers to order to suit the aimed at helping and supporting facilities managers needs of your organisation. who are involved with o† ice refits or relocations. Also, look out for our enhanced recruitment and MONTH IN FM training pages which include the latest jobs in FM. New product and service launches and [email protected] 42 company news from the FM industry.

SEPTEMBER 2018 5 INDUSTRY INSIGHT FMJ.CO.UK

LEGAL VIEW BIFM SERVES UP REVISED GUIDANCE ON MAKING CLEAN AIR THE LAW CATERING CONTRACTS As the Clean Air (Human Rights) Bill The British Institute of Facilities begins its journey through Parliament, Management (BIFM) has published a revised edition of its Good Technical Manager for Camfi l, Peter Dyment, who is Practice Guide on Procuring and also an advisor for Clean Air London, discusses the Managing Catering Contracts. signifi cance of the draft legislation and how it will The practical, stage-by-stage aff ect environmental policy, building management guidance provides a detailed and occupant health. background on the catering services contract market and then For about 15 years following the introduction of the Clean navigates those responsible for Air Act in 1956, the UK was considered a world-leader in outsourcing through the whole environmental action. Fast forward several decades and a lot contract process, including has changed. tendering, planning and Earlier this year, the European Commission referred the preparation, service provision and UK to the European Court of Justice (ECJ) for its failure to performance management. comply with limit values for nitrogen dioxide, as well as The guidance is also providing a fi rst written warning for disregarding vehicle supplemented by concise type approval rules. It’s safe to say, the government is under checklists of relevant legislation, rapidly increasing pressure to introduce new legislation to other information resources and tackle toxic pollution, both outside and inside our buildings. contractual considerations. Topics The Clean Air (Human Rights) Bill, which was introduced covered range from the benefits to the House of Lords by Green Party Peer, Baroness Jenny of providing a catering service and Jones, on 5th July this year, provides an opportunity to do the latest trends in the market, to just this. Drafted in collaboration with Clean Air in London, hygiene and sustainability. the Bill aims to enshrine the right to breathe clean air into UK law. Nearly a year in the drafting, the Bill shows great insight into the problem of air pollution, both outdoors and indoors, and includes 30 pages of proposed legislation addressing air pollution, local pollution and greenhouses gases and protect health and the environment, which could be adopted right UKGBC LAUNCHES away. The Bill would enable people and communities to defend their right to clean air in the courts, challenging the SUSTAINABLE behaviour of corporations, local councils and government bodies and improving their environmental practices and approach to air quality; a very necessary goal, considering the implications of continuing as we are. INNOVATION MANUAL Ambient air pollution already contributes to 40,000 he UK Green Building premature deaths every year in the UK, with more linked to TCouncil (UKGBC) has pollutants indoors, where we now spend up to 90 per cent launched its Sustainable of our time. Even if buildings are ventilated, the supposedly Innovation Manual to ‘fresh’ air brought in through open windows and ventilation help built environment systems is potentially contaminated with toxic particles and professionals put gases. sustainability and Air fi ltration plays a critical role here. New standards* innovation at the heart have been published recently referencing improved air fi lter of planning, decision- testing and the selection of air fi lters for particular types of making, and project pollution, in particular outdoor air and supply air. We now work. have the means to protect people in buildings. The step-by-step guide If and when the Clean Air Bill receives its Royal Assent, it includes practical templates will put us on the right track to achieving compliance with to promote new thinking and help organise ideas. The manual is also complimented World Health Organisation guidelines for IAQ, regaining by a separate Innovation Insights report packed full of case studies of sustainable the UK’s position on the world stage in terms of air quality, innovation around the theme ‘how do we make space as agile as technology?’ while paving the way for other countries to introduce These resources are products of UKGBC’s inaugural Innovation Lab: an open process similar legislation. of innovation designed and facilitated by UKGBC and Switch On (a purpose driven *Critical air quality standards leadership and sustainable innovation consultancy). • BS EN 16798-3: 2017 - an overarching framework that defi nes the required levels of fi ltration to achieve good IAQ in non-residential The Lab’s insight and idea generation processes were driven by lead partners with a buildings. wealth of built environment experience and a readiness to challenge the status quo: • BS EN ISO 16890: 2016 - the particle fi lter standard, explaining the Canary Wharf Group, Landsec and M&S. technical specifi cations, requirements and classifi cation system for UKGBC’s focus on innovation is designed to build the capacity of the built general ventilation based upon particulate matter effi ciency. • BS EN ISO 10121: 2013 - the molecular gas fi lter standard, which environment to innovate sustainably in order to address some of the most pressing outlines test methods for assessing the performance of gas-phase air challenges facing the industry. cleaning media and devices for general ventilation.

6 SEPTEMBER 2018 FMJ.CO.UK INDUSTRY INSIGHT

Kingdom expands with DATES FOR THE Entire FM acquisition NG BAILEY LAUNCHES Kingdom has acquired Entire FM DIARY Facilities Management Services NEW INTEGRATED Limited. SEPTEMBER 2018 The orth-est premier offi ce 12-13 and commercial cleaning company FACILITIES DIVISION Facilities Scotland (Scotland Works) was established in 2000 and SEC, Glasgow employs 350 cleaning operatives www.scotlandworks.com/Scotlandworks across the North of England. The move to acquire Entire FM, SEPTEMBER 2018 which was completed as of 31 23-25 FM EXPO August 2018, continues the strategic Dubai World Trade Centre expansion plans of Kingdom. www.fm-expo.com Terry Barton, Chief Executive of Kingdom, said: “Strategic acquisitions has always formed 09-11 OCTOBER 2018 part of our growth strategy but UK Construction Week 2018 it is extremely important that NEC, Birmingham when we acquire a business that www.ukconstructionweek.com G Bailey has created a new £300 million Services there is a similar culture to fi t division to bring together its Facilities Engineering that of Kingdom. Throughout all N Services and IT Services businesses, alongside the recently- OCTOBER 2018 our negotiations we have felt that 15 acquired Freedom Group. the Entire FM culture is totally BIFM Awards 2018 The move, which fits the overall business strategy and long- Grosvenor House Hotel, London aligned with our own as well as this term goals of responsible and reliable earnings, will combine www.bifm.org.uk acquisition further strengthening the company’s national capabilities in facilities engineering our sectors and market strength.” services, IT, fabric and project management services with OCTOBER 2018 its power engineering services and land management 23-24 CSHL moves into FM capabilities. London Build Peter Jones, previously Managing Director for IT Services and Olympia, London Facilities management specialist, the newly-acquired Freedom group, extends his remit as MD www.londonbuildexpo.com ConcourseFM, has been acquired by for the combined NG Bailey Services division, reporting into integrated property support services Chief Executive, David Hurcomb. group, Central Square Holdings NOVEMBER 2018 The division will focus on key market sectors and provide 07-08 Limited (CSHL). clients with a single point of contact to leverage NG Bailey’s Smart Buildings Show 2018 The acquisition follows CSHL’s integrated capabilities, whilst also o ering an end-to-end Barbican, London deal to merge and integrate proposition to clients across a number of markets, focusing on www.smartbuildingsshow.com Styles&Wood with furniture, technical expertise, strong values and assured project delivery. fi xtures and euipment FFE NOVEMBER 2018 interior specialist Southerns, which 20 completed in March 2018. IFMA’S WORLD WORKPLACE Public Sector Show 2018 CSHL is now targeting new Manchester Central, Manchester www.psshowmcr.co.uk growth for ConcourseFM from EUROPE HEADS TO AMSTERDAM within its existing client base and he International Facility Management Association by leveraging the group’s scale, to NOVEMBER 2018 (IFMA) and its alliance partner Facility Management 21-22 target new opportunities in both the T Netherlands (FMN) have announced that the Kromhouthal EMEX 2018 UK and internationally. in Amsterdam will be the venue of Facility for Future and ExCeL, London ConcourseFM’s specialist team www.emexlondon.com IFMA’s World Workplace Europe Conference and Expo, will work closely with existing which will take place on 20-22 March 2019. group companies to create a IFMA and FMN are joining forces with the Facility for 27-28 NOVEMBER 2018 new off ering that includes the Future annual conference for a unique combination of these CIBSE Build2Perform Live development of FM managed service two events. FMN is the Dutch professional association for solutions. Olympia, London the facility sector while IFMA represents the global facility www.build2perform.co.uk ConcourseFM already collaborates community. with CSHL on client projects, IFMA, which has organised the well-attended World predominantly through its existing Workplace in America and Asia for years, brought this 27-28 NOVEMBER 2018 strategic relationship with building concept to Europe two years ago. Amsterdam in 2019 follows WORKTECH 18 services and environmental successful shows in Stockholm and Barcelona. At the same Southbank Centre, London consultancy GDM, the specialist time, FMN hosted a successful Facility for Future in 2017 and https://bit.ly/2JuLb32 technical design arm of CSHL. GDM is organising this event in a new format. act as strategic delivery partners During an information meeting earlier this summer, FMN JUNE 2019 for Deutsche Börse Group (DBG) and IFMA presented plans to a broader group of interested 18-20 and ConcourseFM manage offi ces in industry parties. The reactions were very positive and Facilities Show 2019 promising. The partners for Facility for Future — Sodexo, ISS, London and Ireland for the German ExCeL, London Hutten and BAM FM — responded positively to the intention stock exchange facilitator. www.facilitiesshow.com to combine both events.

SEPTEMBER 2018 7 INDUSTRY INSIGHT FMJ.CO.UK

ASSOCIATION NEWS

A DAY IN THE LIFE OF A CHARTERED FACILITIES MANAGEMENT SURVEYOR – KATH FONTANA Kath Fontana FRICS is one of the hardest working FM professionals in the UK. Kath is Senior Vice President Elect of RICS and Managing Director of ISS Technical Services where she also serves as its UK Head of Excellence for Asset Engineering Management and Special Projects In April of this year Kath Fontana was named as the first Chartered » 14.00 - I meet with my finance director daily; We are constantly going over Facilities Manager to be elected Senior Vice President and future President the numbers – looking at performance, driving improvement and responding to of RICS. In this short diary Kath outlines the exciting challenges in the day customers’ needs. of a Facilities Professional. » 15.00 - My boss hosts a team meeting to look at talent management across the » 7am - On the train, I commute from Claygate to Waterloo, and then a short ride division. Sharing talent is a real driver of our business success. on the Jubilee line to the o ice in London’s Docklands. I catch up on social media » 16.00 - Planning meeting to discuss our Employee Net Promotor Score, every before going through my emails. year we measure how willing our employees are to recommend their workplace to » 8.30 - FM is such a dynamic industry, I could be out on site-visits but today I acquaintances. have a series of meetings in the o ice. » 17.00 - Client feedback, a great opportunity to hear the positive feedback » 9.00 - The weekly team call, I have an immediate team of 10 who are dispersed we’ve received. all over the UK, so this is a good opportunity to share what’s going on. » 17.30 – 18.00 - I have a strict zero inbox policy, so spend this time tidying up » 10.00 - We are currently tendering for a FM contract, so I meet with my sales my emails. team to go through a presentation that focuses on developing new solutions for » 19.00 - Catch the train home. I try to listen to the Archers – I am a big fan! clients. » 19.45 - Welcomed home by my family and our tabby cat Poppy. I cook supper » 11.00 - People development, mentoring and supporting my team members (my husband washes up). Thai and Italian are family favourites but tonight it is are what I am passionate about. I meet with a colleague to complete a mid-term lamb ko‡ as on the barbeque. review. » 20.30 - We binge watch the Walking Dead on TV. Phone is put to one side a‡ er » 12.00 - ISS, like the FM industry, is now very tech-driven; I gather members of 9pm. the IT team for a chat about data analytics. » 22.30 - Quick check of the diary, I organise my clothes for tomorrow, and then » 13.00 - I grab some lunch and catch up with colleagues for more informal do some light reading before falling asleep. chats.

» 13.30 - I monitor my emails and prepare for a‡ ernoon meetings. BIFM AWARDS FINALISTS CONFIRMED he shortlist for the BIFM awards which have contributed years of service to FM, with a whatever the size of the organisation, innovation Trecognise and reward facilities management lifetime achievement award. in FM is encouraged and promoted. The awards practices, innovation and projects from range from those aimed at larger businesses which across the economy and all areas of the sector INNOVATION have put e orts into improving their professional have been This category is intended to recognise innovative performance to smaller outfits which have come confirmed. facilities management initiatives in products, up with innovative ideas that look to enhance their The categories services, professional development, technology services. for this year and systems and the benefits they bring, from cost- were grouped savings to enhanced interaction. IMPACT within the The awards within this category ensure that This category is intended to ensure that the real three themes and tangible impact good FM brings to business, of people (which included lifetime achievement), the environment and society is recognised. It innovation and impact. encompasses a number of awards; the impact of FM on customer experience, on employee PEOPLE experience, on organisational performance, on the This category recognises the individuals, teams environment and on society. and organisations who invest in their people, The winners will be announced at an Awards and who lead and drive improvements. The ceremony hosted by journalist, producer and TV shortlist which can be viewed online ranges from presenter Steph McGovern at London’s prestigious a newcomer of the year award for FMs at the Grosvenor House Hotel on Monday 15 October. To beginning their career to honouring those who see the full shortlist go to: www.bifmawards.org.

8 SEPTEMBER 2018 Get Chartered in Facilities Management

RICS is the professional home for leaders in facilities management. Our qualification provides status for aspiring leaders demonstrating the highest standards of professionalism.

If you have 5 years’ experience working in FM and a degree level qualification or BIFM Level 6/7 you could get chartered. As the only chartered qualification in FM, RICS offers: ∫ Professional status ∫ Recognition of proven leadership and strategic credentials ∫ A genuine competitive advantage – increased earnings of over £16k per year ∫ A range of professional development ∫ A network of over 120,000 professionals worldwide.

Contact us at rics.org/charteredfm and [email protected] ADVICE & OPINION

COMMENT CHANGING LIVES FOR THE BETTER THROUGH FM Joanna Harris, FRICS, has recently been appointed as a Controls and Project Engineer at healthcare giant Eli Lilly UK, where she is responsible for the governance of the control systems used on site, along with delivery of major FM projects ormerly, she spent 14 years A er I finished my apprenticeship I responsibilities that, without their will give us intelligence about the way Fas a Principal Consultant at made a few career moves to broaden help, I would have naturally shied away in which people work, so we will know, BSRIA, inspiring her team to provide my experience. Then, I made a big from. for example, if someone is at risk of independent consultancy services leap into consultancy at BSRIA. I At one point, early in my career, I being uncomfortable, before they that have improved building thought that the level of knowledge remember being particularly anxious begin to feel uncomfortable. operational performance around and experience that I had built up about an important project. My mentor My view is that technology is going to the globe. would enable me to support others enabled me to reach deep inside to get enhance the role of facilities managers, Here Harris explains how she entered implement best practice. My plan it done. I just needed someone to say rather than replace us. For example, the profession via an engineering worked out well, and I spent the next ‘you can do this Jo’ for me to realise I think it is unlikely that we are going background, the importance of 14 years there as a consultant. BSRIA that yes, actually I could. That was a to see air conditioning maintenance mentors, why wellbeing has now was also where I got my masters in turning point for me. So, find a good robots any time soon. However, become a preserve of FM and how Facilities Management, which opened mentor and believe in yourself. technology can tell us when equipment technology is going to help, not hinder the door to chartership with RICS. is not running e€ iciently and trigger our careers. Throughout my career I have felt the CHANGING LIVES THROUGH FM the human intervention required with need to continue my education, but in What gets me out of bed every a maintenance visit. So, technology FM IS ABOUT MANAGING hindsight I did it the hard way. From morning? It’s the promise that FM can will result in tasks being scheduled or When I le school, I didn’t want to being an apprentice, with just one day change people’s lives for the better. automated, enabling us to better use spend the rest of my life behind a desk, of college a week, I worked on through If I can make the di€ erence between our limited resources. I wanted to do something practical. my ONC, HNC, HND, degree and finally a scientist at Eli Lilly worrying about So, I entered engineering at Mars my masters, which I did with two kids being cold or concentrating on their WHAT DOES BEING A FELLOW OF RICS confectionary in one of their factories, under the age of five. It was hard work, research because they are comfortable, MEAN TO YOU? which enabled me to study day release but it was well worth it. then I am satisfied. Compared with other professional at a local technical college. I was one of When I was recruiting for BSRIA I As I see it, FM has evolved over the memberships my RICS Fellowship is just four girls out of 80 apprentices that noticed a trend where women aspire to past few decades to be concerned definitely of value. The fees are not joined the technical college that year. higher qualifications. The women that not only with workplace productivity insubstantial, but that means that Back then, if a woman chose I encountered usually had PHDs and but also health and wellbeing – which anyone who renews has to be very engineering as a route into FM you masters qualifications, while the men actually boils down to the same thing. serious about FM as a sector and as constantly had to prove yourself. Of I interviewed were content with just a If we can get occupiers, those actually a profession. I have never met a RICS course, today there’s much more degree. I think this is closely linked to doing the day-to-day work, into a good member I have been disappointed in. I to FM than engineering. Facilities the need to prove ourselves. I believe place both mentally and physically cannot say that for other institutes and management is about managing. It is that academic qualifications can do then they will be more productive. So, professional organisations. running and organising people and that, and support our desire to take on everybody benefits. resources e€ iciently and e€ ectively. A more responsibility. FACILITIES MANAGEMENT AS A technical background is very helpful NEW TECHNOLOGY WILL CAREER CHOICE but not a necessity – you need common WORK WITH MENTORS TO ENHANCE OUR ROLE Whatever your gender, FM is a sense and problem-solving skills but BUILD CONFIDENCE New technology will help facilitate this wonderful career choice. I have those can be learnt. I wholeheartedly The one thing that really helped me trend for occupier wellbeing – we are certainly had a fantastic time and recommend it as a career. to build confidence was working with going to get ‘smarter’ through the use have found it very rewarding. Just be mentors – both male and female. They of smart technology and the data that confident in your abilities, and be sure QUALIFYING THE HARD WAY definitely encouraged me to take on it provides. Sensors around a building to rise to any challenges.

10 SEPTEMBER 2018 Smoke control saves lives. Competency is crucial. Reason enough to choose Colt for service.

In the recent interim report of her review of Building Regulations and Fire Safety, Dame Judith Hackitt has revealed the competency of those responsible for (amongst other things) smoke control, as an area of considerable concern.

The recent interim report on fi re safety identifi es the role of smoke control and focuses in particular on the issue of competency in the prevention of future occurrences of life-threatening events. At Colt, we have been at the forefront of smoke control for more than 70 years. These days we service and maintain the health and effi ciency of more smoke control systems than any competitors. And, because the systems we design and build are the most groundbreaking, innovative and complex around, our knowledge is deep and unparalleled. Colt has more smoke control engineers with greater mobility, at more locations up and down the country than any of our competitors. Our engineers, over 40 of them, are bang up to date with the latest developments. SFG20 is the new Service Standard to which we adhere. It covers BS 9999 and BS 7346, which are the items in the RRO. They’re ready to spring into action, too. Usually, within 24 hours but in urgent cases, as little as four. Having so many engineers also means that our coverage is truly nationwide, not patchy like some. Is it any wonder then, that when looking for a competent and trustworthy company to maintain their smoke control systems, so many people in charge of offi ces, factories, residential blocks and car parks, all do the same thing. Choose Colt. To fi nd out more, visit us at: coltinfo.co.uk/service-maintenance

Our team of engineers is the most experienced and best qualifi ed around, with Alternatively, call us on 02392 491735 or email: constant training to keep up to date on the latest developments. [email protected]

Service Expertise built on proven experience.

3836.18 Colt Service - FMJ.indd 1 20/03/2018 10:59 INDUSTRY INSIGHT FMJ.CO.UK

CONTRACT WINS & PARTNERSHIPS

AMEY TAKES FULL Sodexo has been appointed preferred bidder for the CONTROL OF DEFENCE £10.5 million per annum contract at UCL to deliver soft services to the university’s 175 academic and CONTRACTS accommodation sites in London. Founded in 1826, UCL Amey has completed its is London’s leading multidisciplinary university, with acquisition of the Ministry of more than 12,500 staff and 41,500 students from 150 Defence (MoD) Regional Prime diff erent countries. Sodexo has been a partner to UCL and National Housing Prime since 2014 delivering catering, hospitality and food retail contracts, which were formerly services and in 2017 extended this contract to include managed as a joint venture food provision at UCL’s catered accommodation sites. between Carillion and Amey. The initial contract period of fi ve years, is due to start on The contracts include a range 1 November. of military infrastructure and housing services delivered ISS has been awarded a four-year deal, worth £49 on behalf of the Defence million, with the Department for Business, Energy and Infrastructure Organisation (DIO), including the repair and Industrial Strategy. The contract is to supply facilities maintenance of service family management services through the Crown Commercial homes and other assets on the Services ‘Services Framework’, which covers over MOD estate. 50 sites in the UK including a number of Partner Organisations including HM Land Registry; Intellectual INTERSERVE EXTENDS Property Offi ce; The Insolvency Service; ACAS; EDINBURGH ZOO VISIT Companies House and UKRI. Axis Security has won a new contract to provide Interserve has renewed its partnership with Edinburgh Zoo to deliver facilities services manned guarding services across University College worth over £2 million. London’s (UCL) entire estate. The deal will see some 200 security offi cers protecting the University’s main The five-year deal covers cleaning, security, Following the liquidation of campus in Bloomsbury, as well as additional buildings park presentation, waste disposal and Carillion in January, Amey worked and departments across central London. Staff will be washroom services for the 82-acre site, which closely with the o icial receiver transferred to Axis employment via TUPE. receives over 600,000 visitors each year. to ensure continuity of service Interserve has worked with Edinburgh Zoo for serving personnel and their since 2013, providing facilities services designed families, in addition to protecting EMCOR UK has been awarded an eight-year contract to ensure both animal residents and human more than 4,000 jobs, both to support the BAE Systems Typhoon Total Availability guests have the best possible experience and directly and through a national eNterprise contract. The contract, sees EMCOR UK support the zoo’s important conservation and supply chain. supporting BAE Systems and the MoD with FM across research work. Just one of the changes that Now that there is a single Royal Air Force Coningsby and RAF Lossiemouth. the company has introduced includes avoiding provider in place Amey says EMCOR UK will be responsible for providing hard and wearing high-visibility clothing in certain areas e orts can be focused on making soft FM services, including mechanical and electrical in order not to upset the animals. “significant improvements” to maintenance, cleaning, ground works, fabric protection, Interserve has removed its diesel vehicles from service delivery. The team has CAD and project works. across the site and invested in electric vans to already undertaken an extensive support animal welfare. It is also working with audit of its service provision, CBRE has commenced a fi ve-year partnership with the the Royal Zoological Society of Scotland (RZSS) including engagement with Met Offi ce. This follows CBRE’s recent appointment to Green Team to educate visitors about how military families to identify areas they can minimise their environmental impact for improvement, ensuring it is provide critical infrastructure asset maintenance to its through its Paws vs Plastic campaign. focused on end user needs. UK Headquarters facilities in Exeter.

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COMMENT

automated maintenance records. The same tap also verifies the identity of the field worker or technician, and ensures that the person’s skillset or credentials align with the qualifications needed to service specific equipment, HIGH-RISE TECH and that the correct person is servicing Leading-edge technology is helping overcome the challenges of keeping that piece of equipment. All of the information is recorded digitally in a people safe an secure in hihrise offi ce uilins sas ike Geore, secure cloud environment. There are many benefits with this Director an ouner G type of system. Firstly, it automates housands of people pour into and the maintenance and inspection Tout of high-rise o ice buildings process, reduces field inspection time, throughout the world each day, and and accurately reports with proof of everyone must be kept safe and compliance, resulting in a quantifiable secure. Two of the biggest challenges cost savings from a reduction in labour in achieving this are security guard costs. Additionally, work orders are patrol management and ensuring completed faster and there is an overall that all fire and safety equipment reduction in the number of onsite visits. complies with inspection and Both of these benefits help increase maintenance regulations. Technology overall cost savings. Tags can perform based on near field communications in a variety of environments without (NFC) and trusted identities, such as compromising readability, and are MyTAG, can be used to automate and flexible enough to adhere to multiple improve both processes. types of surfaces, shapes and sizes, Guard management is only part of including metal and rounded objects the security manager’s problem. Keys like alarm and control valves. must be tracked, guards must visit The ability to link video or documents all their checkpoints as e iciently as to a specific tag, attached to a unique possible, and there must be a process item, provides the auditor with detailed for auditing these services. An identity Automated key management a dashboard in the control room to information about the item inspected solution that combines trusted NFC significantly reduces the amount of allow escalation when required by electronically. tags, and a cloud-based authentication time and resources spent managing procedures. A simple tap is the only Demand is growing for cloud-based system that cannot be copied or and replacing lost or misplaced keys. training needed to ensure e ective authentication platforms that add trust cloned, can be used to automate The organisation will know where each system deployment. to “proof of presence” applications to each of these process integrating key/ key is in real time, which dramatically Automated guard tour management enhance building safety and security. asset management, security patrol improves building security. makes it possible for guards to deliver Facilities managers can accurately track and contractor services into a single more timely and detailed reporting, security, engineering and cleaning solution. GUARD TOUR AND CONTRACTOR while reducing how long it takes teams and completion of their daily The resulting system enables secure MANAGEMENT for each individual security patrol. activities, by exception, whilst team proof-of-presence with frictionless To manage guard tours and patrols, Facilities managers currently using members can report any problems, authentication while delivering more various tag formats can be placed at these systems also note improvement damage or security issues throughout accurate and actionable information in each patrol checkpoint throughout the in the management of their contract the building instantly. In addition, real time. It also can be deployed with building, with heavier duty tags used employee partners. manual sign-in processes can be standard NFC-enabled smartphones, to designate outdoor checkpoints. replaced, reducing the workload of the tablets and other mobile devices. Security guards then simply tap each FIRE AND SAFETY INSPECTION facilities manager. checkpoint visited with their NFC AND MAINTENANCE Organisations can also tag fire and KEY MANAGEMENT enabled smartphone. The system Similar e iciencies are realised when safety equipment to connect it to the To implement an automated key identifies each checkpoint by name, trusted tags and authentication Internet, so that technicians can use management solution, an organisation and automatically uploads timestamp platforms are combined with their mobile devices to tap the tag can use HID NFC tags to provide a information and updates databases maintenance management soƒ ware and access cloud-based applications, unique identity to each key and remove in real time, providing digital proof to simplify fire/safety equipment track activities, and automate all of the all paper from the process. To check that a security patrol took place at the inspections and prove compliance. To previously manual processes involved out a physical key, a user first taps a proper location, and at the correct use these systems, a technician simply with making sure these assets are ready tablet, or other mobile device, with the time. The time between checkpoints taps his or her smartphone or other NFC for an emergency. From every guard NFC tag and enters the user’s contact can be monitored in real time from the device to a tag that has been embedded checkpoint to every piece of fire and details. The user is then notified when control room to ensure guard safety. or attached next to the piece of fire or safety equipment, trusted tags and the key is due to be returned, and again If a guard encounters an incident, the safety equipment. Each tap provides cloud authentication platforms help taps the NFC reader to check it back in. smartphone can be used to generate a digital proof of each inspection report, make buildings both smarter and safer. If the key is not returned an automated detailed report in real time, including and provides the technician with easy For more information, please visit reminder is sent. photo and video evidence, linked to online access to service requests and www.mytag.io

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AD_Trane_UK_Multi-PipeBalance_EN_0818.indd 1 10/08/2018 15:57 ADVICE & OPINION

FAST FACTS WATER COOLER MOMENT FMJ AIMS TO SUPPORT TECHNICAL EXPERTISE IN THE FM MARKET As much of the purchasing decisions regarding water coolers are made by FMs, it pays to know which coolers to order to suit the needs your organisation. Phillipa Atkinson-Clow, General Manager of the British Water Cooler Association warns that not all water coolers are equal tired eyes. There is also the added If you are part of management advantage of discouraging sta€ from responsible for the procurement bringing single use plastic bottles to of water coolers, consider placing work. When using a bottled water membership of BWCA as an cooler, the containers are reused accreditation body on your checklist many times over and then recycled. of requirements in your tender Encouraging the use of coolers can documents. help facilities management teams to meet environmental sustainability SELECTING A WATER COOLER? targets and cut down on plastic There are two types of cooler: Bottled waste. Water Cooler and POU (Point of use) otherwise known as mains-fed coolers. NOT ALL COOLERS ARE EQUAL Both have advantages, and choosing Benefits aside however, it is important the right water coolers for your needs to be aware that not all water coolers depends on a number of factors. are equal. Just as you would only use approved suppliers to fit electrical BOTTLED WATER COOLERS appliances, remove asbestos from If you want to be able to plug-in the old buildings or check carefully who machine or machines wherever is is tampering with your building’s IT convenient, and you have suitable dry, systems, you need to ensure that your dark and clean space to store a supply water cooler provider is at the top of of bottles, a bottled water cooler is its profession too. ideal. Bottled Water coolers also have The trade association for the the advantage of being movable so water cooler sector, the British that if an open-plan o€ ice or factory Water Cooler Association (BWCA) is configuration changes, you can move the organisation which trains and the cooler as needed. It also can be monitors standards amongst the prominently displayed, so nudging best suppliers and distributors in workers to remember to drink the the sector. BWCA Members undergo recommended eight glasses a day. You rigorous, industry specific training do need to ensure however, that sta€ and annual third-party audits to changing the water bottles are correctly he unusually hot summer may (in 2017, the latest data shows a value retain their right to membership trained in safe handling. Thave encouraged more people of £133 million). accreditation. in the workplace to increase the Hydration in the workplace is It is important for FMs to POU COOLERS amount of water they drink, but even increasingly viewed as a key ingredient understand that the BWCA is not a If you have a readily accessible source before the tropical temperatures hit in promoting wellbeing, with the cosy members’ club; on the contrary, of mains water and limited storage Britain, there has for some years now provision of safe, sustainable and as an Association we conduct audits space, then a mains-fed cooler may be been a steady trend towards people inexpensive hydration o en seen as the and monitor members annually to best. There is no need to store bottles drinking more water throughout role of a good facilities manager. There ensure that standards of excellence but there is no flexibility as once it’s the year - regardless of the seasons. is immense value to companies and are maintained. Companies require plumbed in the position remains fixed. Increased demand for convenient organisations to be gained by delivering this monitoring to be granted Your chosen supplier will be able healthy hydration has contributed safe, cool, instantly available and membership in the first place and to o€ er guidance on which machines to an increased demand for water calorie-free hydration via water coolers. then must undergo annual auditing will be suitable. They will also arrange coolers. This in part accounts for Apart from the obvious benefits of to be assured of their continued regular sanitisation of your units, five successive years of growth in drinking water, there are benefits to be membership and accreditation. We whichever type you select. the water cooler sector which has gained from taking short walks to the have the ability to strike o€ anyone The annual BWCA conference and seen the value of the UK water cooler cooler, which keep people’s circulation who doesn’t comply. It’s not le to trade show is on 28 March 2019 in market break the £130 million barrier flowing and enables them to rest hope and trust. Nottingham. www.bwca.org.uk

16 SEPTEMBER 2018

ADVICE & OPINION

FM CLINIC

According to a speaker at the RICS Digital Built Plain language Environment Conference Engaging the FM team a key tipping point for the and other end-users in the earliest planning and design adoption of BIM (Building stages of projects is key. Asking Information Modelling) stakeholders ‘plain language will come once digital asset questions’ is a vital when planning management systems can and delivering a project. freely enable clients to accept At the brief stage, the Ministry of and use BIM data straightaway. Justice, for example, explicitly asks “What What more can be done to encourage information do facilities managers need FMs to understand and reap the benefits to manage the so and hard utilities? Are there of BIM? any specific FM requirements regarding generic or specific

In FMJ's regular monthly column, our team of FM experts answer your questions about the world of facilities management

THE BIM EXPERT’S VIEW products?” PAUL WILKINSON, FM needs are also raised during design (“Does the design meet DIRECTOR, PWCOM. the FM’s needs e.g. access, adaptability, cost, information on the CO.UK AND MEMBER OF basis of design, accommodation etc?”) and again at handover, THE THINKBIM STEERING when key information (operation guides, maintenance manuals, GROUP etc) about how the facility will be operated and maintained are made available for transfer to FM systems. I asked a construction BIM aficionados may talk about EIRs (Employer’s Information so ware business executive Requirements), CDEs (Common Data Environments), or about the same question. His COBie (Construction Operations Building information exchange) response was blunt: “Don’t data requirements. But to many busy FMs this is obscure call it BIM.” Despite long techno-babble best dealt with by their CAFM providers. involvement in the UK’s BIM Ideally, if the asset has been well designed with the end in adoption programme, he mind, relevant asset information should literally be available felt the abbreviation was at the fingertips of owners, FM professionals and their teams. o en unhelpful, particularly Paul Wilkinson Intuitive-to-use CAFM apps on mobile devices should present to people who do not instant answers to plain language questions, simple searches see themselves as being and location queries. Frontline sta€ would thus, inadvertently, involved in ‘building’ (ie: planning, designing or become expert users of BIM data. And, as operational data constructing built assets). updates the model, users are also creating information “We need to use the language of the to help future ownership and operation become people who own, occupy, operate and even more e€ icient. maintain buildings and other built We need to use the assets,” he said. BIM benefits will language of the people who THE COMMERCIAL INTERIOR include end-users quickly finding the SUPPLIER’S VIEW right information at the right time own, occupy, operate and JOE BELL, and in the right format they need HEAD OF MARKETING COMMUNICATIONS to do their jobs more easily and at maintain buildings and other AT FORMICA GROUP lower cost, without having to learn any built assets." complex new terminology, let alone new We all know BIM-enabled facilities management technology. – Paul Wilkinson is still fairly rare, especially when compared to “O en the frontline issue does not require BIM adoption levels during a buildings’ planning, comprehensive detail on a component’s design and construction phases. While it’s still an dimensions, its manufacturer, or its constituent raw everyday occurrence to pass physical files between colleagues materials. It may be a more practical question – how do I clean and handwritten maintenance logs are still commonplace, that surface, or how do I replace that thing when it breaks digitisation is picking up pace and FM BIM adoption is at a down?” tipping point.

18 SEPTEMBER 2018 FMJ.CO.UK ADVICE & OPINION

FM CLINIC

Market-leading Facilities

BIM adoption THE GOVERNMENT SOFT LANDINGS Management rates rise PROJECT LEADER’S VIEW Software systematically in DEBORAH ROWLAND, from FSI a way that mirrors DIRECTOR PUBLIC SECTOR AFFAIRS, SODEXO AND the building MEMBER OF RICS FM BOARD process, as you’d Concept Evolution: core CAFM solution expect the highest The Government BIM levels are So Landings Concept Advantage: found at the earlier Process was Workplace Technology construction launched to apps stages; planning champion better FSI GO: and design. Time outcomes for Mobile Workforce Joe Bell will naturally lead our built assets to improved BIM during the design Enhance corporate FM rates as those buildings planned, designed and and construction wellbeing with CAFM built using BIM come on stream. Realistically, BIM FM stages, and technology from FSI is only going to be used in new buildings, retrospective crucially it installation is many years away. utilises BIM to There are a few things that need to be addressed and help ensure value Deborah Rowland planned for by the industry to truly speed up adoption. is achieved in the FM is an outsourced function and key to driving operation lifecycle of an asset. adoption is demonstrating the benefits to clients. They I’ve outlined ten easy steps to ensure you achieve a need to be aware of how BIM implementation can lead so landing to your project using BIM: to improved lifetime e€ iciencies. A few years ago there  Identify your so landings champion for the project wasn’t the understanding of what it could do at a client and embed them into the project team, this is about level, now the building and construction industry is true collaboration – preferably the FM responsible for seeing an uptick in enquiries about how BIM can benefit the ongoing operational management of an asset, estates, so it’s clear that perceptions are starting to someone with the skills and ability to challenge change. design/construction decisions that impact operational The best FM BIM based so ware system in the world outcomes. cannot overcome poor design. FMs need to be in the  Ensure you are involved in the strategy stage 0 design phase zero conversations, so that they can say: and input to the OIR (Organisation Information if you design something that way costs will go up. FMs Requirements) and EIR (Employer’s Information have to be part of the conversation from day one talking Requirements) – getting it right here is essential, as about building lifecycle costs and clients really need to it sets the tone including the vision and outcomes of factor this strategic FM involvement into to their design what is trying to be achieved and provides some key phase costs. When used well BIM allows FMs to plan performance indicators to be measured on delivery. and make significant and informed decisions about the Better operational outcomes = better business. whole of the building’s life including space use, floor  Read BS8536 BS8536 – Part 1: Code of practice for planning, maintenance, energy consumption, even Facilities Management (Buildings Infrastructure). before the building is complete. Problems can be swi ly Briefing for design and construction that focuses identified before they arise. Consumables such as light on those aspects that are concerned with achieving bulbs can be automatically re-ordered. This is machine the required operational performance of a new of learning in action. refurbished asset. Increasingly BIM data is being passed from the  Identify your baseline operational budget – service build programme, through to the operations and cost per m2 – use existing data on current assets as @ConceptCAFM maintenance phase of the building lifecycle, and we’re a baseline to determine cost for new service design, in FSI (FM Solutions) Limited seeing a digital handover along with the keys. FMs from this you will start to develop your own reference then gain access to a Common Data Environment, a class to enable future forecasting. digital logbook for each building of exactly what’s been  Remember that BIM is a process that enables installed and when along with maintenance records. so landings to obtain varying degrees of asset These digital logbooks clearly outline everyone’s information at each stage. Test and challenge (where roles and responsibilities, helping to ensure that no appropriate) throughout the design/construction Let us help change your world. specification is overlooked, maintenance schedules process to ensure design continues to meet operational outcomes. are on track and FMs are alerted to problems with the T: +44 (0)1708 251900  building’s systems. Be prepared to validate and receive asset data – E: [email protected] have your AIM (Asset information Model) developed BIM will allow for smart FM in action where facilities www.fsifm.com managers can make informed choices with all the (PAS1192.3) and agree data definitions. You will not information. need all the data that comes out of BIM so be clear

SEPTEMBER 2018 19 ADVICE & OPINION

FM CLINIC

on what data you actually need. The data will be used for asset data between BIM so ware and CAFM. We need to change the operation and condition, to understand asset performance, define perception that the transition from BIM to CAFM is challenging or better project briefs and lifecycle cost forecasting and form the complex and instead focus on how BIM project outputs could have basis of the contracting model. an immediate and practical benefit to FM Service Providers and  Engage and source your supplier base early, ensure they Facilities Managers. These benefits can be realised at the CAFM input where appropriate to design of spaces that they will be mobilisation phase and well in to the operational lifecycle of the responsible for. facility.  Ensure training for commissioning and handover is early and To start with mobilisation, most CAFM systems and FM providers thorough and with the right people who will run the asset will probably have their own methods for manually collating and including the FM team and FM suppliers. importing data, consuming time and resource. With BIM, the FM  Develop a post occupancy evaluation model – who will be teams are provided with 'as built' asset data, including accurate responsible for auditing, what is the remedy of not achieving the connections and sub-components of assets, as well as a wealth outcomes set down in the strategy – is contractual or reputational? of type-specific asset detail such as product specifications and Identify and capture lessons learnt for future projects. expected lifespan. Typically BIM projects will also use a universally  Remember the asset will change over time and it is important recognised categorisation standard for facility and asset data. to keep the BIM model up to date periodically with changes However, simply dumping this BIM data in to a CAFM database identified from the asset management/CAFM system. isn’t appropriate and FMs also need to be confident that the data they receive from BIM projects is fit for purpose. Many BIM outputs contain information which isn’t relevant to the operation and maintenance of the facility, and can o en use unfamiliar terminology which doesn’t match up with the client’s established asset naming and classification terms. Too much detail in an unfiltered BIM output can be overwhelming when imported directly into a CAFM asset register. To meet these challenges FSI developed an import tool that takes the BIM Authoring so ware output and automatically creates all of the Facility and Asset information in the FSI Concept Evolution CAFM system, including Buildings, Floors, Locations, Areas, Assets, Asset Systems, Asset Classifications, Asset Connections and Networks The import process is configurable, agile and repeatable so users can run, discard and then re-run di€ erent versions of the Government So Landings Process data. To ensure that the CAFM Asset Register is not swamped with unnecessary detail, the imported information can be filtered to ensure that only the critical information needed to operate the THE CAFM EXPERT’S VIEW facility reaches the system. PAUL DURANT, Most importantly, all of the standard BIM object classifications STRATEGIC SOLUTIONS MANAGER FSI (e.g. Uniclass) can be translated to the terminology appropriate to Up until very recently FM the FM client meaning assets are grouped and classified in a way operational requirements that makes sense to the on-site teams and fits in with any existing have been neglected in the FM asset maintenance strategy. early stages of BIM projects, By simplifying the transition from BIM to CAFM it’s much easier or, if they are considered at for FM teams to have a clear vision of how BIM data maps to the all, they are not evaluated so ware and business processes they will use in the day-to-day with specific emphasis operation of the facility. FMs can begin to see how BIM data can on how FM requirements work together with their established Asset Management strategies would be implemented in an to give them truly 'so landings' for new facilities. Consistent asset operational CAFM system. categorisation will make it much easier to automate the creation of Our early experience with UK all Planned Maintenance requirements for new facilities, based on BIM projects is that the FM SFG20 or other established standards. team is involved only a er It also makes it possible for FM teams to get involved early on in construction or right at the Paul Durant the BIM project. As BIM data can be imported into the CAFM system point of handover, leaving at any stage, FMs can visualise the data in a working CAFM system the FM team with a digital output from the BIM authoring so ware and analyse whether the model is developing in a way that will expecting them to work out how to use that data operationally on allow them to maintain the facility as e€ iciently as possible. their own. As BIM becomes more prevalent in FM we hope that FM teams Do you have a question that you’d like are engaged much earlier in BIM projects. But, while we are still answered by the FMJ Clinic? in the early days of adoption, it’s important for us to address Email: [email protected] the challenges posed at handover by simplifying the flow of

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D00021 Orsted Adcept 2 - Press Ad A4.indd 1 01/05/2018 09:49 CASE STUDY LANDSEC

ALLansecs ne offi ce takesIS a multiprone WELL approach to promotin sta ellein, from facilitatin active orkin to proviin health foo that people ant to eat

hen property company Landsec relocated its head o ice to one of its The old o ice was spread across eight floors and split into lots of small units, Wbest-known developments, Cardinal Place at London’s Victoria, the which made it di icult for employees to meet each other without pre-planning. move was seen as an opportunity to improve the health and wellbeing of its Many were unhappy with its poor lighting and inconsistent temperatures, all of sta , from the quality of the food on o er to the way in which people work. which resulted in only half the employees believing the o ice enabled them to The resulting HQ, at 80-100 Victoria Street, is the largest UK space to have been work productively. certified silver by the International WELL Building Institute (IWBI). The site has Says Jan Portch, HQ O ice Manager, Landsec: “Once we decided to move we also been deemed BREEAM Outstanding for its sustainability, and Landsec, along knew we needed to up our game in terms of our customer-facing facilities, and with catering partner Bennett Hay, was a BIFM Award finalist in 2017 for impact on that we had a lot of work to do to improve provision of healthy food for our sta . employee experience. We also had a requirement that the food and the layout would be drivers for Explains Anthony Bennett, Owner Director at Bennett Hay: “We have worked active working.” with Landsec since 2011 and were operating the café/bar in 80 Victoria Street, Previously, all the sta had a daily lunch allowance, but what was on o er only during which time Landsec’s head o ice was at the Strand. So when they were appealed to around 60 per cent of people, as there was only space for limited thinking of relocating, they spoke to us.” quantities of sandwiches and salads. It was decided to spend the same amount

22 SEPTEMBER 2018 FMJ.CO.UK LANDSEC CASE STUDY

of money in o ering food that would suit all NEW RULES tastes and requirements, including religious One of the key rules for the sta -facing areas beliefs, dietary needs such as gluten free of the new o ices was to facilitate active or vegan, and any allergies. This was all fed working, which began with locating all 400 into the brief for Bennett Hay to make the sta on one floor, with almost no partitions food provision interesting, easy to churn and or isolated spaces. Di erent departments appealing. of course have di ering needs, so each was Says Portch: “We met about 15 months allocated an area, coached on the active ahead of time, and Bennett Hay became working concept, and given a choice of the instrumental in lots of other aspects of the type of furniture they might put there. move as well as providing the food. There In the final tally, around 30 per cent of was an awful lot of work to do within 15 sta have allocated desks and the rest are months, but we got it done.” free to sit anywhere they like within their The change management process played allocated neighbourhoods or in the plethora an important part in the process, with of touchdown areas scattered throughout change champions appointed from every the workplace. A clear desk policy has been part of the organisation – key influencers implemented, so everyone has access to who had a feel for what their colleagues a locker with the locker areas according would want. A mock-up space was created to Portch being “a hive of activity in the for users to check out new furniture pieces, morning, with people interacting with people from breakout chairs to the lockers that they might not otherwise meet up with.” would replace under-desk pedestals. Says Because most occupants now work in Bennett: “What struck us was the way in open-plan areas, background distractions which Jan and her team engaged everyone have been reduced by introducing white- throughout the process, giving people the noise machines at strategic points. These opportunity to be involved in the decisions; help to increase privacy levels without from the sort of furniture they preferred to the need for physical walls. Quiet rooms, trialling the co ee machines and the co ee soundproof booths and even a library also we put in them.” o er occupants quiet and individual space to work. More collaboration is encouraged by providing plenty of places for teams to get together – including meeting pods, comfortable sofa areas and informal presentation spaces. But to really encourage active working it’s important to get people moving, which is where the food provision comes in. There’s a range of tea-points and kitchens available, all of which are user friendly and need the minimum of support. “We also had a requirement that the food and the toilets would be drivers for active working and the ‘moments’ that people had on the floor,” says Portch. “Accidental collaboration is deemed a bit of a cliché, but in practice this is proving to be an amazing thing. “To help achieve it, we intersperse where people can print, where we put the food, the drinks and the toilets, and that’s what drives the tra ic and makes people interact

SEPTEMBER 2018 23 CASE STUDY LANDSEC

occupants are encouraged to be open and transparent and collaborative, there was less need for formal meeting rooms. To allow people to have confidential conversations, no third parties are allowed in the o ices during core times – but visitors are always welcome in the client suite.

CLIENT SPACE A major requirement for the new o ices was to o er clients, sta and other stakeholders a welcoming client-facing area. This is approached from a futuristic glass and steel entrance at 100 Victoria Place, leading up to an imposing first floor reception area which links to the workplace o ices at number 80 via an internal bridge. Explains Bennett: “The context of the space and the planning at number 100 is reflected in the number of di erent Our ne orkspace is all aout functionalit e ant stakeholders that Landsec interacts with, so you might come to the client thins to e clean an riht an help ith mental suite experience as a local council representative, as someone buying a £30 ellein, ut the most important thin is ho oes million apartment, or as a contractor on a major project. We wanted to look at how it ork in practice the experience would flow for all those di erent types of stakeholders, because with one another. We rotate the snacks and crudités from lunchtime onwards. A you’ve got two ends of the building and throughout di erent locations, which gets food bar is manned 8-5pm but food is also two very di erent environments. In the them moving because they have to go leƒ out for people to help themselves, client suite we have more people serving looking for them.” As a result, electronic with snacks such as cheese and crackers drinks, snacks and facilitating formal communication has decreased, with internal available at the tea-points for anyone dining and meeting areas.” emails down by 18 per cent – partly because working late. The Bennett Hay team and the people are more able to speak face-to-face. “We have very few rules and a lot of reception team employed by Landsec are A choice of healthy food is an essential part guidance on food choices,” says Portch. multiskilled and were trained together to of the process and was vigorously policed “But one is that no hot food is allowed ensure a seamless customer experience. in order to pass the IWBI WELL Building in the open-plan area, because of the But there was also a need to o er areas standard. Says Portch: “In terms of the practicality of spills in a shared space. The where sta could sit down and meet with healthy eating, we brought the basis of it food bar is the only place for hot food, and service partners and other stakeholders with us in terms of the tra ic light system eating is discouraged at desks because in less formal surroundings. The resultant [which categorises food and drinks into three of leaving crumbs or juice marks and, of project and partnering space is totally groups – green, amber and red], but I felt course, not getting away from your work functional and flexible, with access to the strongly that we needed to go further.” for a break. same catering as everywhere else – but All of the foods on o er are carefully “Our new workspace is all about with a choice of how you use it. measured out with guidance on how many functionality. We want things to be clean For instance, at the client-side reception, grams of fat are in each portion. According to and bright and help with mental wellbeing, the co ee machine faces into the nutritionists, healthy snacking throughout but the most important thing is how does it doughnut-styled desk and out, so people the day is best for health and having to move work in practice? We even have a concierge can help themselves to drinks if the to come back for more is beneficial for sta . service which is manned by housekeeping servers are busy. As Portch describes it, Says Bennett: “We do a lot of crudités now, and IT. They’ll try and fix everything – there is a metaphorical breaking of bread and try to keep the ideas fresh; we constantly broken shoe, broken phone, broken heart, when directors right up to the CEO are ask for ideas for dips to keep it interesting. and if they can’t, they will know who you making and handing out cups of co ee. We also change the o er throughout the day can go and see if they can’t help you…” She adds: “We’re constantly showing so there’s a breakfast o ering with cereals in Since their move to Cardinal Place, a people what we’ve done here. We’ve put dispensers alongside fresh and dried fruit, Leesman survey of Landsec sta has found so much into it and it’s so successful, and which proves a popular way for people to that 40 per cent of sta are happier with in November we’ll be one of the buildings come together.” air quality levels and 88 per cent feel the that gets toured for the Children in Need Food choices switch to healthy snack new o ice design enables them to work Workplace Week. From a commercial options during the day, popcorn, unsalted productively. It was decided that as the point of view, we can show this space to nuts, rice cakes with, for instance, juices new workspace would be more informal, potential customers to say look, this is in the morning, smoothies later in the day with relaxed dress codes, and because what can be done.”

24 SEPTEMBER 2018 Smarter Emergency Lighting, Less Disruption and Unnecessary Cost

With so much to contend with in the logistics and industry environment, emergency lighting can be an overlooked component. As 24/7 production and delivery becomes increasingly common, fi nding available slots for maintenance and testing in the facility’s natural downtime cycle becomes more challenging. However, maintaining the emergency lighting system is critical to ensure the safe, effi cient and compliant running of any facility. It should be considered an integral part of a facility’s ongoing operations, and managed and reviewed accordingly. Unfortunately this approach is not consistently adopted. Discover how your facility can best avoid this burden hanging over it.

Read our eBook “What’s Hanging Over Your Head” at sylvania-lighting.com/ en-gb/applications/logistics-industry

17838_LOGISTICS_FMJ_A4 Page_210x297_Aug8.indd 1 8/9/18 12:57 PM FOCUS BIM

nce considered a niche pursuit prized Oamong architects for its use in major newbuild projects, BIM has gone mainstream, with even its retrospective application to existing assets more widely appreciated. Yet its benefits post-build, especially for facilities WE’VE GOT THE managers, are still o en overlooked, and by comparison with the rest of the construction industry, take-up within FM has been low. While some sector-specific hurdles remain, these are slowly but surely being resolved. So ware packages have been developed that make FM so ware and BIM compatible, and BIM so ware itself is increasingly a€ ordable. So what is causing the resistance? For some, even thinking about switching from existing so ware feels like a burden. In addition there are training costs, and simple human resistance to change. Lee McDougall of AHR Building Consultancy explains how the integration Nonetheless, as the rest of the industry marches POWER towards BIM level 3, and as clients themselves are of BIM and FM software has the potential to transform the management increasingly BIM-savvy, there is mounting pressure and maintenance of buildings for the construction and property industries to get on board. The day is not far o€ when clients will want to hand over a BIM model and expect FMs to make full use of it. Some FM companies have already realised this and are turning it into a competitive advantage. Another barrier is that early misconceptions about BIM remain, such as that the technology is basically about impressive fly-through visualisations. While this aspect has genuine value

26 SEPTEMBER 2018 FMJ.CO.UK BIM FOCUS

for those trying to get stakeholders on board of which avoid distortions. By attributing asset. This can lead to valuable insights, with new projects, the real benefit of BIM – RGB colour values and ‘draping’ these including how a given asset is likely to and where it comes into its own for FM – is photographs on to cloud point data, weather. as a 3D database. we can then tie down the precision of We continue to make advances at a rapid With newbuild projects, detailed design the images to extract highly accurate pace. While it is true that certain glitches data is embedded within the model, and measurement data. remain (for example, Revit features no alterations to the design automatically clock, which currently limits the capacity recalculate this data, enabling better for provision of accurate live maintenance accuracy, better safety, and the ability VIRTUAL BUILDINGS schedules), we are ultimately looking to to consider numerous permutations. For From an FM perspective, what is ultimately create assets whose barcodes give full, live existing assets, it is all about the asset data, achieved is a data-rich ‘virtual building’ asset and maintenance data, and to this both in terms of accuracy and in terms of in miniature – an incredibly powerful end we’re exploring new combinations of speed of retrieval. In traditional FM, viewing tool for asset and estate management technology. two sets of data through both schematics and FM. Knowing the exact location, For example, while a facilities manager and spreadsheets is time-consuming. reference number, maintenance regime can track barcoded items via a smartphone, Bringing both sets together, accessed from a and associated costs of a particular asset they must still physically locate the asset to single point, radically enhances the speed of is crucial. Yet how many working hours are retrieve the FM data. What happens when asset retrieval. wasted physically trekking around actual this is embedded in a 360 degree asset Accuracy is also a major factor. These buildings or entire estates? capture, using barcode or QR technology, so data-rich models of existing assets have Even though assets can now be scanned that the facilities manager need only swipe been made possible by combining laser with smartphones (which makes FMs a smartphone across the digital model on scanning techniques with BIM technology. more mobile), the data contained is o en the computer screen? It means more time Scanning is a rapid process that has limited and cannot provide time-bound saved. And since the barcode or QR code transformed surveying and easily captures information – such as when that asset part merely tells the computer where to look, the vast amounts of information. More to the was last replaced. Time wasted scrolling information can be updated at the back-end point, it can capture the complex shapes through asset repair manuals and separate of the file (which can, for example, have an of older buildings and minute detail about logs of activities is further time wasted. Excel spreadsheet or database embedded) wear and tear to building fabric, to a degree The sheer quantity and accuracy of data without altering the barcode information. not previously possible. also makes long-term asset management Some of these developments are, of The accuracy (and therefore usefulness) and maintenance planning far more course, works in progress. However, other of data is also vastly enhanced by the e€ ective. The level of detail that scan-to- parts of the industry – not to mention clients addition of other new technologies. For BIM can achieve in terms of understanding – found themselves in a similar position not example, photography via drone enhances wear and tear on an asset could not be too long ago. Public sector clients, faced accuracy because a drone can get very achieved in any other way. Drones can with the government mandate back in 2017, close to the fabric of a building. Face-on, gather data about otherwise inaccessible divided into those who waited until the last the parallax e€ ect (in which background areas without the cost and inconvenience minute and those who took advantage and content moves at a di€ erent speed from of cherrypickers or sca€ olding. Adding placed themselves ahead of the curve. As foreground content) is eliminated, and since another technology into the mix – GIS we inch ever closer towards the advanced images are captured well above the human – also provides contextual information FM capabilities that BIM enables, it may pay eyeline, shadows are also minimised – both about the location and orientation of an to look ahead.

SEPTEMBER 2018 27 FOCUS WELLBEING STEP UP

Technology is a boon in many ways, but it also promotes sedentary behaviour. Ironically, smart technology might be part of the solution

echnology has been instrumental in at sedentary habits across di€ erent ages. They this spring.” Tmany advances in the health sector, such discovered that middle-aged o€ ice workers spend Company employees recently completed a ‘Tour as improved data and analysis. However, an average of 7.8 hours sitting down, compared to de France’ challenge during which one participant widespread use of technology, and the resulting the 7.4 hours of sedentary time for the retired over- burnt over 5,000 calories. A total of 488,407 steps sedentary lifestyle, has also begun to create 75s on weekdays. were taken, amassing 47,609 burnt calories. The severe health problems. Lead researcher, Tessa Strain, comments: “Large event raised awareness and encouraged employees Sitting for too long (more than seven hours per parts of the population are dangerously sedentary, to see the stairs as a means of exercise, and change day) increases the risk of cardiovascular disease, something we have underestimated. We need their daily routine to incorporate more stair use. type 2 diabetes and a number of cancers, even when to tackle high levels of sedentary time in early Merton Council installed StepJockey smart signs people are physically active at other times of the and middle age, when patterns may develop. at its Civic Centre and introduced a stair climbing day. Emerging research is highlighting the fact that Our findings suggest that changing habits in the challenge powered by the StepJockey app. The sedentary lifestyles will soon be a huge strain on workplace could be an appropriate place to start, results showed that sta€ had cumulatively climbed health resources. given how much time we spend sitting there heights equivalent to Mount Everest. Over the next One significant example of how technology is every day.” four weeks, participants burned an average of 4,000 driving sedentary behaviour is the change in how calories per day. typical o€ ice jobs are performed. Where workers In 2014, KPMG became the first building in Canary once spent much of their time walking around the ACTIVE CHANGE Wharf to start using calorie burn labels. Hundreds o€ ice to deliver documents or speak to a colleague, Proactive employers are already taking steps to of sta€ downloaded the StepJockey app in the first the introduction of email and digital filing networks ensure that their workplaces are helping to reduce few days, and teams in the building climbed the has greatly reduced this excuse for exercise. the problem rather than add to it. From designing equivalent of Everest 18 times in just a few weeks. Web conferencing so ware saves time and money active buildings to working with workplace health Other companies that have signed up with previously spent on travelling to meetings, but at specialists, there is a growing range of solutions to StepJockey include ESPN, insurance company the cost of more sitting around. Internet connectivity choose from. National General and Channel 4. Shanna Szoke allows people to work from home, but removing the StepJockey, backed by the Department of Health, of National General comments: “The smart signs need to commute means removing another slice of o€ ers programmes to encourage physical activity are simple to use and the challenges are easy physical activity from the working day. in workplaces around the UK. BNP Paribas Personal to promote. It has got people moving and has Research conducted by the Society of Finance, for example, has introduced StepJockey added a fun, competitive energy in the o€ ice. The Occupational Medicine used pedometers to record initiatives such as its stair-use app and labels on challenges have been very well received with a lot of sitting times and step counts for 72 o€ ice workers, staircases providing calorie burn information. engagement and excitement. The feedback has been both inside and outside working hours. They found Kevin McKeever, the company’s Head of Human nothing but positive.” that 65 per cent of the working day was spent Resources, says: “Since we launched StepJockey As the negative e€ ects of sedentary behaviour sitting – and those who remained at their desks the we’ve seen a real hive of activity develop in our become more apparent and costly, facilities longest did not compensate by taking more exercise stairwells, with colleagues opting for walking managers and others responsible for sta€ wellbeing outside of work. The research recommended that meetings on the stairs and even some real are likely to seek new ways to make their workplaces occupational health interventions should focus enthusiasts swapping their usual exercise routine more active. Sta€ who are fit and healthy are more on reducing the amount of time spent sitting both for a session on the stairs. As a business, not only is productive, more engaged with their organisation, inside and outside the workplace. this great for our health but it’s proving to be a great and take fewer sick days o€ work. There are also Another study by the University of Edinburgh’s opportunity to bring colleagues together. We’re indirect cost benefits, such as the savings from Physical Activity for Health Research Centre looked looking forward to launching our next challenge reduced use of li s. It’s a win-win situation all round.

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Active Workspace Management’s Smart Technology Survey 2018 reveals growing interest in workplace user apps reports on the nins an hat the miht mean for the future of service eliver

n May, Active Workspace Management partnered with FMJ to canvass The rise and rise of smart technology is giving people the ability to use Ireaders’ views on the topic of workplace user apps. Respondents devices like smartphones at work. With home and remote working on the were asked 21 quick multiple-choice questions to find out if these rise, organisations are increasingly demanding that their employees use apps can enhance levels of FM service, how they are currently used, these smart devices to carry out a range of work-based tasks, including and attitudes towards their use in the future. The findings, which basic communication, reporting and scheduling. are reported in detail in this article, reveal that workplace user In theory, workplace user apps can help facilities managers to deliver a apps are a growing component of FM service delivery, but they also better service by ensuring that employees have a broader understanding highlight challenges around the alignment of workplace technology of how a workplace functions and operates. One good example of this development with user needs. can be found among desk-booking apps that can be downloaded on to a

30 SEPTEMBER 2018 FMJ.CO.UK SMART TECHNOLOGY FOCUS

smartphone. If an organisation has a new self-employed people in the UK last year (16 agile working policy in place, employees per cent of the labour force). This means will not be able to use the space without fewer people are tied to their desks on a the app to show them which desks are permanent basis, as they work from home, occupied and which are free, potentially remotely or on the move. According to the throwing the floor into chaos. survey, 58 per cent of respondents said they In total, almost 100 people took work in environments with agile workers FMJ’s anonymous survey. Perhaps (although 93 per cent said their workplace unsurprisingly, the largest group to retains permanent employees). participate were FM professionals who It’s clear there needs to be an alignment work in traditional o ice spaces. A huge between the FM service and the 65 per cent claimed to work in an o ice, demographic of the people working within while the remaining respondents were a space. FM, for example, must adjust its split fairly evenly between manufacturing, service in an environment where workers retail, public buildings and educational may be more transient. When respondents facilities. were asked if this is the case, 60 per cent When respondents were asked to either said “to a reasonable degree” or “yes, describe their style of communication totally”. But that leaves close to 40 per cent with workplace users, 35 per cent claimed believing there is a disconnect. that it is “proactive”, When respondents were asked how 33 per cent said it important they feel workplace user is “reactive”, and apps are to enhancing levels of FM 29 per cent said it is service, 40 per cent said “moderately “informative”. These important” and 35 per cent said answers could be seen “very important”, which provides a as encouraging for an FM strong indication that technology industry that is constantly is now crucial to the FM role. trying to lose its image as There is a huge amount of noise a reactive function, focused around new technologies and on responding to building their potential to irrevocably maintenance problems and change the way individuals service issues. They also and organisations work, highlight the possibility of a and it can be di icult to real appetite among FMs to determine what is genuine use workplace apps for more and what is hype. This strategic purposes. survey at least seems to The survey, however, suggest that facilities reveals that FM industry professionals managers now depend on technology to do are lukewarm about workplace users’ their job e ectively. understanding and use of FM services in To a certain extent, this is reflected in their environment. The majority (61 per the responses to the survey question: ‘In cent) answered with “OK” and only 18 your list of priorities, where do apps for per cent responded with “easy”. Similar workplace users stand?’ More than a third results appear when the focus turns to (37 per cent) claimed that it is a “middle visitors to the workplace. Just under half priority”, while just under a quarter (24 per the respondents claimed that visitors’ use cent) claimed that it’s a “high priority”. and understanding of workplace apps is Of course, there are barriers to simply “OK”. successfully implementing workplace user Clearly, there is much room for apps, ranging from simple connectivity improvement if FM professionals are issues to the capability of the FM function to view their communication e orts or levels of corporate governance. When as proactive. This has led to Active respondents were asked to identify the Workspace Management launching Active biggest barriers to rolling out apps, the Apptivates, providing apps designed to three most common answers were “user deliver consumer-style functionality and interest” (46 per cent), “demonstration user-friendliness in the workplace. of business value” (46 per cent) and “IT security” (44 per cent). These results reinforce a popular argument within the GROWTH OF AGILE WORKING FM sector that the FM function’s biggest It is, of course, important to determine challenge is to achieve buy-in, both from the mobility of workers, as this has an employees and the leadership team. undeniable impact on the way workplace The c-suite must be convinced that any apps are used. Work is becoming more investment in technology will deliver value flexible. According to the O ice for to the bottom line or wider strategic goals. National Statistics, there were 4.8 million The survey also asked respondents

SEPTEMBER 2018 31 FOCUS SMART TECHNOLOGY

to identify what functions their workplace apps perform. The two most popular answers were “log reactive requests” (44 per cent) and “book meeting rooms/desk” (43 per cent). Interestingly, when asked where apps might have the most impact in areas where there is no existing capability, “book meeting rooms/ desks” (27 per cent) was the most popular answer – indicating a clear appetite for booking soƒ ware at a time when agile working and multifunctional spaces are on the rise. However, respondents were less than positive about the usability and functionality of their apps, with “variable” being the most common answer (39 per cent). Asked if users expected to interact with their workspace in a smarter way, 41 per cent said “to a reasonable degree”. This could be indicative of just how much technology is now a part of people’s lives at home and how they might expect the same level of sophistication in their places of work. This is evident in the answers to the next question, when respondents were asked if users in their workplace use personal smartphones to carry out work-based activities. A resounding 60 per cent answered in the a irmative.

SOCIAL MEDIA Social media has become a crucial marketing and PR tool for organisations because it has opened up a new, direct channel to customers. But it can also be used for internal purposes, particularly within bigger organisations, for the same reasons. More than a quarter (28 per cent) of the respondents to the survey claimed that social media channels already serve as a viable interaction method in the he orkplace has entere workplace. a virtuous circle. As technology that all kinds of service delivering apps to workplace users. While social providers are delivering The workplace has entered a virtuous media is changes the workplace, the workplace apps into circle. As technology changes the workplace, increasing emans of orkplace users chane their workforce, the the demands of workplace users change communication most common was too. There are growing expectations around between people, too. There are growing expectations M&E suppliers (46 per use of technology to create a better work exponential growth cent). Furthermore, experience. As the Active Workspace in the use of the aroun use of technolo when respondents were Management survey suggests, facilities internet has also to create a better work asked if they thought service managers are beginning to understand that created huge concerns providers are embracing technology such as workplace apps allows over privacy. GDPR, an experience. ” technology as a way of changing them to deliver a better service for their EU directive that came into service delivery, more than half (53 users, reflected by the high priority given to force earlier this year, has tightened per cent) answered “to some degree”, and introducing such technology. Yet apps could the rules around how organisations store more than a quarter (27 per cent) answered also make the FM department’s job easier by individuals’ personal information, limiting the “yes”. helping workplace users to understand the extent to which they can contact people without However, the results were mixed when objectives behind FM service delivery. permission. Somewhat surprising, then, that respondents were asked if their service The results from this survey reveal that more than half the survey respondents (54 per providers speak with them proactively there is plenty of work to be done if the cent) said that GDPR has had no e ect on their about technology-related innovation; 48 FM industry is to exploit the capabilities attitude to rolling out apps to workplace users. per cent said “yes” and 52 per cent said of workplace apps. Ultimately, however, Facilities management is a sector where a “no”. Finally, on the issues of security and the right application of technology in the large proportion of services are outsourced privacy, 68 per cent of respondents claimed workplace could deliver a range of positive and even subcontracted to third-party they are confident their service providers outcomes for facilities managers, workplace suppliers. While survey respondents claimed understand the GDPR implications of users and organisations alike.

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HEAVY WEATHER In the face of unpredictable, extreme winter weather, what can FMs do to protect their organisations? Start planning now, says Vicky Lopez, Founder and Director of De-ice

e hear the same message year a er year – companies need to be Between November 2017 and April 2018, it wasn’t unusual to see one day Wprepared for the winter that lies ahead. Yet once we have struggled at well below zero, followed by another day of mild temperatures. Thanks to through the immediate challenges, we o en let our guard down as soon three major snow events all rolled into a couple of months, it was one of the as the snow thaws. The extreme weather of February and March brought most challenging seasons yet for many winter maintenance companies. Some home the real need for businesses to have a winter maintenance plan – or counties were cut o almost completely, which saw gritting vehicles battling risk being caught out. with road closures. This kind of random, extreme weather can make the job Organisations across the UK have declared declining profits from the seem almost impossible. beginning of this year, and Britain’s economy was described as ‘flatlining’ – in There’s a lot winter maintenance companies can do to ensure they are as large part a consequence of the weather. Aviva, which reported a decrease in prepared as possible, such as the timely purchase of new machinery and profits from £1.47 billion a year earlier to £1.44 billion over the first six months vehicles, a comprehensive service and maintenance programme for all of this year, was knocked by a significant increase in weather-related claims, equipment, and full stocks of salt. Partnerships with third parties can be including from its UK division, which su ered the e ects of the ‘Beast from the formed in case additional resources are required. However, the events of last East’ in early spring. Additionally, the already struggling UK high street saw winter made everyone realise there are only so many resources available massive declines in sales due to the heavy snow. in the country as a whole. No matter how much companies like ourselves

34 SEPTEMBER 2018 FMJ.CO.UK WINTER PREPARATION FOCUS

prepare, sustained periods of cold weather and snowfall will force us to prioritise the management and allocation of our resources. If too many people contact us for help, the needs of our own contracted clients will come first. What can FMs do to prepare their own organisations? No two winters are ever the same, and there is no predictable pattern to follow. Yet it’s essential not to take a chance on the safety of site visitors and sta . Being unprepared can set you on a slippery slope to open-ended risk and litigation. No one can a ord to be complacent. Organisations of every type, in every sector, have to take matters into their own hands, assess the risks and do all they reasonably can. Making contingency plans in advance before the cold weather kicks in is a must.

DUTY OF CARE Retail outlets, o ices, hospitals and similar establishments have a duty of care to ensure that premises are kept safe and free from hazards, as far as is reasonably practicable. Failure to take the appropriate actions to reduce the risk of the public slipping and falling could be considered a breach in their duty of care, and possible negligence. The HSE’s approved code of practice for the Workplace (Health, Safety and Welfare) Regulations explicitly refers to snowy and icy conditions, noting that “dutyholders need to minimise the risks from snow and ice”. Restricted or unsafe access to premises is a risk to sta and visitors, and hampers the organisation’s ability to operate e ectively. It’s not just about safety and lost revenue, but also reputation. Who wants to be in the public eye for a possible slip or trip on their premises, which may lead to an injury or – much worse – a fatality? Some FMs will opt for self-service which, with the proper care, tools and planning, can be a good option. However, the HEAVY WEATHER majority will seek to work with a winter gritting and risk management provider. This ensures a consistent level of service and the guarantee of a complete audit trail. Should any incidents or potential disputes occur, the facility can show evidence of the care and preparations taken to protect employees and visitors. When contacting a risk management company it is vital to engage with them early, and to be honest about expectations and needs. It’s always worth asking for quotes from several companies to assess what support they o er and at what cost. Cover that includes major snow events is crucial for many businesses, as we are seeing a pattern of increasing unpredictability in winter weather, with more and more facilities being a ected by

SEPTEMBER 2018 35 FOCUS WINTER PREPARATION

heavy snowfall. Working within a budget account manager. Account managers been gritted according to the contract. is important, but organisations should be should be focused year round and work While our proactive gritting client willing to make the necessary investment with clients from season to season. Their contracts have priority, we can also to ensure the right levels of support are in role is to take a personal interest in learning provide reactive snow clearance and place. how each facility or business operates, and gritting. A service like this enables clients When outsourcing winter services, it to continually review the service provided to demonstrate best practice, comply can be daunting to trust others with the in order to improve year on year. with health and safety requirements, responsibility of managing your facility. and better manage the impact of adverse It’s vital to take time to discuss the site’s weather. specific requirements, but also to assess PULLING THE TRIGGER It’s important to keep sta informed whether the company you are considering Daily, accurate weather forecasting is an of what is happening during periods of will be a partner in supporting your integral part of a winter maintenance harsh weather. They need to be kept business during potentially di icult times. business. Understanding what our own notified of site access issues, and be Busy FMs, already tasked with so many forecast is showing us and being able ready to switch to home working if di erent activities, need reassurance that to interpret the information will help practicable. We advise clients to have their partner can fully manage and keep us to make marginal or low-confidence critical members of sta in place – people the e ects of the weather at bay. Working forecasting decisions. The trigger for who can be on hand quickly or who live together, the FM and winter maintenance service activation can be determined close by. When the weather becomes provider need to fully understand the on a site-by-site basis, with the industry severe, your sta need to know what is various aspects of the site, which will standard being a forecast of zero degrees expected of them. A designated winter include knowing the busy periods. and below. champion would be responsible for Spreading salt is best done before cold Our forecasts include a tra ic-light keeping everyone informed, working weather. system to measure the risk associated with closely with the winter maintenance Two-way communication and a strong the forecast temperature. The triggers partner. relationship is vital. The best results are are agreed and set for individual site The unprecedented snowpocalypse of achieved through a good partnership and requirements in collaboration with the February-March 2018 highlighted that clear, consistent engagement, alongside client, and activation is automatic. Clients extreme weather can hit at any time, proactive contracts that ensure the weather need to know why they pulled the trigger and that preparation is key for ensuring is monitored, service is delivered, and and what the result will be. the continued smooth operation of the evidence provided of any site visits. Clients When forecast triggers are breached business. If the ‘Beast from the East’ should have access to 24/7 support during we attend the site overnight, sending has taught us one thing, it’s always be the winter months as well as a dedicated notifications to clients that their site has prepared for the unexpected.

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To find out more, visit www.heatraesadia.com FOCUS ENERGY

The largest global gathering of FMs will take place from 19 to 21 June at ExCeL London. In our special show guide, we introduce some of the highlights of the three days, while a group of exhibitors tell us their plans and expectations for the event

Renewable energy and the future of construction is the hot topic at Energy 2018, taking place at Birmingham’s NEC on 9-11 October ith an ever-increasing focus on renewable energy and Yü Energy will be talking about its new o ering, Yü Water. This Wcarbon emissions by government, business and public brand is shaking up the utilities industry by o ering bespoke gas, alike, FM professionals find they need to add yet another electric and water packages with only one point of contact. string to their already stretched bow. But keeping on top of Rolec EV will be promoting its new DC Rapid and Ultrafast the trends, products and legislation in this area is di icult and electric vehicle charging ranges and advising professionals on time consuming. the latest developments, including proposals for electric vehicle Energy 2018, part of this year’s UK Construction Week (UKCW), charging points to be standard in all new builds. focuses solely on renewables, and invites facilities professionals The Electrotechnical Contractors Scheme (ECS) will be to connect with its global gathering of suppliers, products showcasing its new online system, ECS check, that allows main and speakers. As part of the UK’s largest event for the built contractors and clients to verify the skills and qualifications of environment, there’s guidance on how to meet and beat emission electrical personnel working on projects. targets with access to more than 650 exhibitors, over 10,000 products, stimulating seminars and CPD sessions. Nathan Garnett, UKCW Event Director, said: “There’s so much Facilities managers, procurement coordinators and all those going on in the energy sector at the moment, and we have involved in managing estates can access the latest trends, a great line-up of events and experts at Energy 2018 to products and services from a global selection of exhibitors challenge policymakers and the industry alike. This show is including Eland Cables, E.ON Energy, Flogas, g2 Energy, Libra both a networking hub and a place to discover new Energy and Total Gas & Power. technologies and energy-saving ideas within a wider range of interconnected industries. The Innovation Trail is Here are just a few of the highlights: returning to the show, and we’ll be looking at how energy still EcoVolt will be launching its exclusive electric paint on heating critically fits into the future of construction, which is our theme system, with a full demonstration system on view. for UKCW this year.”

38 SEPTEMBER 2018 FMJ.CO.UK ENERGY FOCUS

BUILDING FOR THE FUTURE The Future of Construction Hub provides an immersive opportunity to discover how digital construction, 3D printing, robotics, AI and AR and modern methods of construction can deliver the new construction sector deal. Coventry University is bringing its virtual reality simulator, currently used as part of its training for construction students, to the hub for visitors to experience. An Innovation Trail will guide visitors to the latest ideas, products and systems from companies including Carbon-4 Thermal Systems, EcoVolt, Laminaheat and Solecco Solar. Quality Essential Distribution will also be showcasing its new Energy Vault Mini, a fully integrated o -grid solar system with the ability to run up to four devices from 1.5v to 60v. Free CPD sessions will help provide the skills for the road ahead: The direction of energy and sustainability building management systems and the standards, with Dr Gavin Dunn from the solar tiles. Also look out for: Voltimum Smart Awards. Chartered Association of Building Engineers Green strategy – energy policy post-Brexit, The Digital Construction Hub, which will The role of daylight and ventilation, with with former Green Party leader and current delve into intelligent big data in building Aaron Sugden from Velux She ield MP, Natalie Bennett, and Nina Skorupska, from the Renewable Energy facilities and services, IoT and innovation in The internet of things security, with Dr Association construction and the safety culture. Talks Gregory Epiphaniou and Professor Prashant include Naghman Khan from IES and Dr The Planning and Energy Act 2008 with Ian Pillai from the University of Wolverhampton David Greenberg, founder of EAVE. Manders, the UK energy in buildings policy Re-evaluating building regulation advisor for the Danish Embassy The UKCW Stage, with high-level discussion fundamentals, with Richard Harral from the around important industry issues and EVs in our cities (solar carports) Chartered Association of Building Engineers. a strong focus on the lessons learned in Power for a cleaner, quieter world, with Booking is essential for all CPD sessions as the past year, such as fire safety and how Dennis Hayter from Intelligent Energy. the industry is moving forward. Speakers spaces are limited, so book your space early. include Barbara Res, the project manager UKCW health and safety sponsor, OM Group, Another topic that should receive significant behind Trump Tower, sharing insights into will also be hosting CPD sessions from its coverage will be the Renewable Energy her experiences as a female in construction stand. Keep checking the website for further Association’s recently launched position and working with Donald Trump. Advanced information as the event gets nearer. paper urging the government to upgrade booking is essential. the traditional one-phase electrical housing Announcement of the Role Models supply to a three-phase system. This campaign winner on 10 October on the HOT TOPICS would facilitate greater EV charging, solar UKCW Stage, following the shortlisting of 36 Renewable energy topics under discussion deployment and renewable heat installation, people from more than 130 entries. will include the new policy thinking for the and the topic is sure to spark debate. An introduction to the new hub supported low energy retrofit sector coming out of the The dedicated Sustainability Hub will also by the Access Industry Forum dedicated to Each Home Counts review, and how Britain feature experts tackling the issues facing safety when working at height, including will implement the clean growth strategy to FMs on a daily basis, including air quality, sessions on mobile access towers, ladders meet its legally binding carbon budgets. humidity, large air-conditioned buildings and and stepladders, lighting protection and The REA Theatre, sponsored by the ventilation. changes to the sca olding industry. Renewable Energy Association, will bring The Central Bar, located in Hall 9, sponsored visitors up to speed on the latest regulations by Elliott Group, and the Beer Festival, and future thinking, with sessions on FEATURES AND EVENTS sponsored by Velux, with live bands, street innovations in clean fuels, battery storage and Tickets to Energy 2018 allow access to food and rockaoke. There will also be other UKCW shows, including Building Tech a Gin and Fizz bar and FIX Radio will be Live, Timber Expo, Civils Expo, Surface and broadcasting from the festival for all three Materials Show, Plant and Machinery Live, days. HVAC 2018, Build Show and Grand Designs Live. Other features and events include: Free tickets for visitors are available from A presentation on the 18th Edition IET www.energyliveshow.co.uk, where you Wiring Regulations at the Building Tech Live can also keep up-to-date with the latest Theatre, delivered by Voltimum and ECA. information about exhibitors, product Other topics include: low fire hazard cables, launches and speakers. You can also follow emergency lighting and fire alarm standards developments on Twitter at @UKenergyshow update, cybersecurity for smart buildings, or using the hashtag #Energy2018.

SEPTEMBER 2018 39 FOCUS ENERGY

LIGHTENING THE LOAD Ashley Phillips of Ørsted Sales UK explains what organisations can do to manae their ener in smarter, more effi cient as

or most facilities managers, their role is about for products and services that go beyond a typical ENERGY AS A SERVICE Fso much more than managing a building. added-value contract, to complement procurement When we talk to business energy customers about FMs support both people and processes, with a strategies and help organisations make light work obstacles to smarter energy management, the issues responsibility for the wellbeing of those people as of energy and sustainability goals. In the simplest most oƒ en cited are lack of expertise, headcount and well as the day-to-day health and productivity of terms, it’s about outsourcing some of the growing capex. Even for those with in-depth energy expertise the business. This can bring challenges, especially demands of energy management to industry experts. to draw on, time and budget remain an issue. Energy for FM professionals whose remit covers energy With a little help from their supplier, FMs can plan as a service could be the simplest way for FMs to management. While integral to the systems better, optimise their assets and innovate more, address the issue head-on and reduce their daily and processes in any built environment, energy without the need for more people or investment. burden. management is, in itself, an increasingly Some forward-looking suppliers are already Energy as a service takes account of individual complex task. beginning to provide this. Ørsted, for example, calls it business needs, ambitions and assets to design Our energy infrastructure is evolving, bringing ‘energy as a service’, but it’s available under di erent a bespoke approach that achieves financial shiƒ ing regulatory obligations and technological names and it’s worth talking to your supplier to find savings while reducing the carbon footprint. It change. The changes we’re seeing are positive ones out about their own approach to it. encompasses a range of techniques, including that support our nation’s move towards a cleaner, Most companies will have already undertaken sustainable sourcing, on-site generation and greener energy future that’s stable, sustainable plenty of activity to reduce their energy consumption storage, price optimisation and demand-side and cost e icient for us all. Nevertheless, across and keep costs under control, be it switching to flexibility to optimise the customer’s entire the board, energy-related responsibilities seem energy-e icient lighting or encouraging sta to be energy estate. to be expanding in the face of decreased team more conscientious about switching things o when Some suppliers, like Ørsted, can fund upfront sizes and tightening budgets. The complexities of they’re not in use. In particular, the introduction investment in energy projects, providing finance energy management are deepening, meaning a of the Energy Savings Opportunity Scheme (ESOS) so that the payments can come out of opex more integrated approach is needed; one that takes five years ago put greater emphasis on identifying spend over periods of up to 20 years. The customer commercial resilience into account and aligns energy opportunities to reduce energy usage, suggesting decides on how much control the supplier should strategy with the wider business and FM strategy. practical actions for organisations to take. be given over assets – but handing over 100 per Ørsted believes that energy suppliers should be To make further savings a more integrated and cent control means handing over 100 per cent of the working in close partnership with FM professionals specialist approach is needed. This might involve headache. In short, it pays to make use of specialist to help them cut energy costs and adapt to the a whole range of activities, from installing on-site expertise (and funding options) to boost your green changing demands of increasingly complex energy generation to participating in demand side response credentials and make a positive impact to your management responsibilities. There’s a greater need (DSR) schemes. bottom line.

40 SEPTEMBER 2018 SAFETY IS OUR HIGHEST PRIORITY

SAFETY: SAFE WORKING PRACTISES FOR LIFE-SAVING EQUIPMENT

Safety is behind everything we do. The smoke control systems we maintain are designed to save lives, making buildings safer if a fire breaks out. That’s why we dedicate ourselves to training, equipping and motivating our team - the UK’s largest network of smoke control service engineers - to keep your building as safe as it can be.

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BOILER INSTALLER AT SAMSIAN LTD ONE STOP SHOP SOLUTION FOR ACCESSIBLE RECOMMENDS FERNOX TOILETS AWAY FROM HOME

Danny Tickner, Founder of Samsian Ltd, regularly uses Fernox’s extensive range Lack of space to provide of products, including Fernox Scale Reducer, to achieve high quality results. For assisted accessible toileting Danny, delivering reliable and trusted products is crucial to ensuring customers can be overcome if Closomat receive long-lasting protection for their central heating systems. expertise is utilised. As a Gas Safe registered plumbing and heating engineer, Danny had over 25 The company, Britain’s years’ experience in the industry before going on to found Samsian Ltd eight leading provider of such years ago. Based in Kent, the company’s remit covers central heating and facilities, is emphasising gas boiler service and diagnostics, installation, maintenance and repairs for that many of the perceived residential and commercial properties. obstacles can be overcome by A er using a range of scale reducers throughout his time in the industry, a diŽ erent approach. It cites its Danny switched to the Fernox Scale Reducer in 2017. It is easily connected installs at venues such as Longdown Activity Farm, Cornwall Services and The onto 15mm or 22mm pipework and can last for up to 10 years – requiring no Honey Pot cafe as examples of how its thinking can enable a venue to open its further maintenance. Since the switch, Danny has experienced no issues and doors to the tens of thousands of disabled people who need extra space and fits Fernox Scale Reducers on nearly every project – encouraging its use as part equipment to address their intimate care needs when away from home. of best practice. “More and more venues which the public access are aware of the need In addition, when it comes to using chemical water treatments to prolong the for assisted accessible toilets, o en referred to as Changing Places, but life and improve the eŽ iciency of central heating systems, Danny utilises Fernox are deterred thinking it requires a significant investment in space and kit,” Cleaner F3 and Protector F1. says Kelvin Grimes, Closomat’s Away From Home Project Manager. “At the Danny commented: “At Samsian, we prioritise professionalism, quality and end of the day, the majority of potential users are glad to have their needs care, and Fernox’s extensive portfolio of products allows me to deliver this to acknowledged, even if the facility provided is not to the full specification of every customer." British Standards. We do our utmost to help find some solution that is as compliant as possible.” As a result, Closomat has been able to help venues provide wheelchair accessible toilets with space, a hoist and adult-sized changing bench in, among other locations, a converted shipping container, a staŽ toilet, and a former small clothes shop.

wwww.fernox.com www.clos-o-mat.com  0161 969 1199 www.samsian.co.uk  [email protected]

SNICKERS’ COMFORT FABRICS KENTEC’S NEXT GENERATION TAKTIS FIRE PANEL FOR FOR MAXIMUM MOBILITY IN NEW LARGEST SITES TAKES CENTRE STAGE AT ESSEN STRETCH CLOTHING Kentec is showcasing its market- leading, life-critical control Snickers Workwear systems at Security Essen, with is well known for its its next generation Taktis 16 loop uncompromising analogue addressable fire panel approach to quality and taking centre stage. functionality, comfort The Taktis 16L extends the and durability. current Taktis fire panel to Hi-tech fabrics and provide up to 144 zone indications. It supports more than 2,000 detection body-mapping designs devices and can network up to 128 panels, making it ideal for the largest ensure maximum sites such as schools, hospitals, multi-site retail/supermarkets, critical working mobility infrastructure and major commercial and industrial facilities. wherever you are. Also on Kentec’s stand and launched this year is the Ockular so ware With a range solution, giving building managers complete control over fire detection and of new Trousers, monitoring. It enables the creation of a 2D site map of any site or building to Jackets, Rainwear and monitor fire safety and detection, and automatically switches to an area where Accessories on their way, a fire device has been activated to allow immediate viewing and investigation there’s plenty of scope of an event. for every professional cra sman and woman to stretch their performance on site Visitors will also see how Vizulinx, a sophisticated yet easy-to-use fire alarm comfortably. management solution, enables building managers and service providers The brand new comfort fabrics woven into Snickers’ latest designs deliver to monitor and control fire systems remotely. It passes fire system events enhanced freedom of movement as well as improved ventilation and close via e-mail, SMS, Modbus and BACnet message format using a standard IP quarter mobility. They also mean that the clothes have a slimmer tailored fit for connection. better all-round looks and protection against snagging. From the extinguishing side, Kentec’s robust and easy-to-install Sigma XT So check out these newest designs – the optimal choice for cra smen and and Syncro XT ranges will be on display. The show takes place on the 25-28 women who need to get the job done comfortably on site. September 2018.

www.snickersworkwear.co.uk  01484 854788 www.kentec.co.uk  [email protected]  [email protected]  01322 222121

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STOP ENERGY LOSS

ATManufacturing, warehousing THE and distribution DOOR businesses across the world are looking for ways to cut costs to remain as competitive as possible. And with productivity more crucial than ever, large warehouse doors are being le open for longer and used more frequently. As internal temperatures drop by as much as 10°C within moments of the doors opening, it’s time for warehouse businesses to stop energy sneaking out of the back door and making a huge hole in their profits. For the all-encompassing solution, without the inconvenience or discomfort caused by constantly opening and closing doors – air curtains fit the bill perfectly. Reznor energy e icient air curtains cut energy loss by over 80 per cent and deliver a uniform flow of air to separate the interior and exterior atmospheres, maintain the internal climate, o er significant cost savings and deliver vastly improved worker comfort.

A system which fits the bill Providing a comfortable and safe working environment is a must for every business owner. However the opening and closing of external doorways is unpreventable in warehouses and every time this happens warm air escapes and cold air enters. This makes a huge di erence to fuel costs. As well as the inevitable increase in energy bills, Putting a stop to energy loss indoor and outdoor environment, compared to opening and closing external doors will also a ect Energy e icient air curtains such as those supplied previous models. the internal temperatures and reduce the comfort by Reznor, can be positioned directly over or down In addition, air curtains are not subject to the levels for employees – especially those working the side of a doorway. When doors are opened same wear and tear as roller-shutter doors so close to the doorway. And with many warehouses in heated buildings, colder external air flows in mechanical failures and damage can also become storing perishable items, temperature sensitive through the bottom part of the opening, while a thing of the past. So for energy savings or not stocks can also be compromised. internal air flows out through the upper part. In having to replace worn-out doors, air curtains Comparative temperature readings show a air conditioned buildings, the opposite applies. can help contain overhead costs while preserving drop of between 4°C and 10°C every time a Over door air curtains deliver a uniform flow of comfort for employees and maintaining ideal warehouse door is opened. However, with a air across the full door width that separates the conditions for stock. The air curtains feature even correctly sized air curtain the di erence is normally interior and exterior atmospheres. easier installation. Reducing site time, which also just 1°C. With an over door air curtain, energy lost As well as their energy saving capacity, air lowers costs. AB air curtains can be supplied as through open doors which was previously seen as curtains also have ‘hidden’ benefits. Over door ambient models or heated models using gas, hot unavoidable, can actually be reduced by as much air curtains induce warm air down from high water or electric. as 80 per cent. level that would otherwise be lost through the Businesses looking to cut their energy bills don’t Air curtains are so e ective in separating internal roof, thus helping to de-stratify the building and have to turn down the heating or turn o the air and external environments that doorways can eliminate cold spots. Among the air curtains new conditioning system. With a simple and e ective remain open all day with very little e ect on developments is a fresh design that promotes a installation of air curtains on the warehouse the heating system’s energy consumption with laminar airflow and includes deep profile aerofoil doors, businesses can keep employees happy, relatively little detriment to internal comfort section air straightening veins. These improve save money on bills and finally shut the door on conditions. the e iciency of climate separation between the unnecessary energy loss.

www.nortekhvac.com  01384 489 250  [email protected]

44 SEPTEMBER 2018 FMJ.CO.UK WELLBEING SPONSORED FEATURE

DRINK MORE, DO MORE Zip Water UK explains the importance of hydration when implementing a holistic workplace wellbeing proramme an ho to n a reliale rinkin ater solution to t the ill roductivity is a business A growing body of studies has found Pbuzzword that can’t be ignored. that hydration status can a ect It has a huge impact on the success cognitive function and that severe, of the UK economy and leaves sustained dehydration can reduce many companies deliberating just short-term memory and our ability how to improve the daily output of to process and interpret visual their sta
. It’s an area that attracts information. It can also negatively investment, both in terms of time a ect mood, lead to greater levels of and resources, but we’re still fatigue and reduced alertness. behind the curve compared to the To put this issue into perspective, pre-2008 productivity growth rate just a one percent drop in hydration of two percent. This has le the could lead to a 12 per cent drop in O
ice for National Statistics (ONS) productivity. A three to four percent to suggest that the “‘productivity drop in hydration could lead to a drop puzzle’ remains unsolved”. ˆ in productivity of between 25 and 50 To ensure long-term growth and per cent. ‰ higher living standards, businesses Water also helps to flush the toxins need to prioritise how to e iciently from our systems. Without this, our he Offi ce Group intael ouse, featurin a ip roap llinOne Classic increase outputs. Of course, there are immune system has to work extra multiple ways of doing this – from hard to manage them. By staying kettle to boil and queue for drinks of all filter changes and services. We upskilling employees to introducing hydrated, employees are more likely – another great way of increasing have more than 90 directly employed flexible working – but one of the to maintain a strong immune system, productivity. Plus, it’s more energy engineers across the UK, giving you easiest ways to increase productivity which is set to fight viruses and e icient too. total peace of mind. is to improve workplace wellbeing. bacteria – resulting in fewer sick days. When it comes to encouraging In order to choose the right drinking Facilities managers are crucial when employees to drink more, taste is water solution for the business you’re it comes to improving workplaces another key consideration. Many working with, it is vital to work with and helping to introduce schemes WORKPLACE DRINKING people don’t enjoy the taste of tap an expert supplier that will be able and products that will positively WATER SOLUTIONS water due to the presence of chlorine, to advise on which system will suit benefit sta and the company as Now you know the countless physical heavy metals like lead and other the requirement best. It’s important a whole. A cornerstone of your and mental health benefits of contaminants. They choose instead to take into account the number workplace wellbeing strategy should hydration, it is easy to see how these to buy expensive bottled water, which of employees, the level of demand be hydration. Why? Because it’s have a significant influence on a is bad for the environment, or just and the space available. By making statistically proven that hydrated team’s performance. If the evidence don’t drink enough. To tackle this, hydration a critical part of your workers are happier, healthier isn’t compelling enough, making sure the HydroTap’s high performance wellness strategy, you can help to and more productive. Plus, this that employees have access to the 0.2 micron MicroPurity filtration ensure that you not only meet your tangible improvement can be easily drinking water facilities they need is technology o ers 25 times better legal obligations but also create a implemented. also required by law. filtration than a standard water filter healthier, more productive workforce At Zip Water UK we o er the widest jug, delivering the purest tasting that will enhance the business’s range of drinking water systems water from any instant filtered water ability to compete in the marketplace. JUST HOW IMPORTANT and water options on the market, tap in the world. ‘Productivity puzzle’ weighs on UK IS HYDRATION? giving you the choice and flexibility For added peace of mind, the growth, BBC News, 6 July 2018 It is basic biology – in order to to specify the perfect solution. Our HydroTap is simple and safe to use,  Hydration in the Workplace, Natural maintain peak levels of functionality, HydroTap range allows you to select with touch controls and boiling Hydration Council, May 2016 the human body must be fully your preferred combination of safety lock as standard. The tap is hydrated. Remember, our brains instant filtered boiling, chilled and durable and reliable, even in the are about 70 per cent water and our sparkling water, alongside the option busiest commercial environments bodies are around 50 to 75 per cent of unfiltered hot and cold water for and is backed by a number of third water, depending on age and gender. washing up – or all five from a single party accreditations, including WRAS Being inadequately hydrated can tap. The convenience of boiling water approval. FMs can also benefit hugely have a really detrimental e ect on at the touch of a button means that from HydroCare, our stress-free how we think and perform at work. sta no longer have to wait for the maintenance plan, which takes care

ip can provie ou ith a rane of innovative solutions to fit our nees Call 0345 6 005 005 to speak to one of the team Or visit specifipatercouk

SEPTEMBER 2018 45 TO ADVERTISE IN MONTH IN FM PLEASE CONTACT MONTH IN FM [email protected] OR CALL 01322 476811

UPSs FOR SMALL AND MEDIUM BUSINESSES Mentioning ‘Uninterruptible Power Supply’ usually evokes an image of a large-scale installation providing kW or even MW protection for a data centre. While this image is certainly valid, many much smaller applications have an equally critical requirement for the protection a UPS provides. In this article, Alex Emms, Operations Director at Uninterruptible Power Supplies Ltd., a Kohler company, looks at the UPS options available for small and medium businesses - showing both the similarities and the di erences in the criteria for these UPSs and for their larger data centre counterparts.

SHARED FUNDAMENTAL CONCERNS A power failure in a bank’s data centre, which takes out ATMs, is an example of a major incident that may make the national headlines. By contrast, a sudden power disturbance or loss to a single PC or satellite o ice server only a ects a few users – yet the consequences for those users can be just as serious.

Independence, ensuring the UPS output is not some systems can be paralleled for extra capacity SMALLER-SCALE DIVERGENCE a ected by variations in input voltage or frequency. or redundancy using a CANbus interconnection. Day-to-day operation of UPS equipment may have Larger systems, from 1 kVA up to 20 kVA are High e iciencies of well over 90 per cent at 100 per to be managed by o ice sta , space may be limited, available for supporting complete small o ice cent load are available, together with near-unity and the demand for UPS power may fluctuate as a networks and are available with compact, o ice- power factors and low input current THDi, which is business grows. friendly designs, in which the PowerWAVE 1000 regardless of the load. These requirements are well recognised by UPS has the flexibility to fit into the racks of many suppliers, many of whom o er a range of solutions manufacturers. from 1 kVA or less, to up to 20 kVA. These start from UPSs such as the PowerWAVE 1000 can also SUMMARY single-phase micro systems for supporting a single automatically manage the batteries’ end-discharge Small and medium sized businesses are driven desktop PC, which can be plugged into a normal voltage, preventing their deep discharge during a by the same concerns and objectives as large 13A mains outlet. prolonged power failure. data centres regarding UPS protection. Major Although o -line types have the lowest cost, concerns must be addressed whilst smaller-scale they are far from an ideal solution, as they do not UPSs should also meet the requirements of provide protection from electrical noise, spikes or SMALLER SYSTEMS, SAME RELIABILITY smaller environments, including flexibility to meet other potentially damaging events. During normal AND FLEXIBILITY changing o ice needs. operation raw mains power, with all its potential Systems such as the MINIpower PLUS can also problems, is delivered straight to the critical load. o er the same flexibility and reliability as their The only protection is the battery’s ability to take larger data centre counterparts. UPS capacity can BIOGRAPHY over if the mains power fails. By contrast, an on- be incremented by 1.25 kVA at a time by plugging Alex Emms is Operations Director for line UPS electronics provides a permanent barrier in UPS power boards, so N+1 redundant systems Uninterruptible Power Supplies Ltd. Alex has between the raw mains and the critical load, can be configured with minimal excess UPS more than 28 years experience of the UK power ensuring protection from mains aberrations at all overhead and cost. This also allows great flexibility, protection business and 18 years’ service at UPS times. For models such as the UPS Ltd.’s MINIpower because if extra workstations are added, they can Ltd. Alex started out as a Field Service Engineer, PLUS and PowerWAVE 1000, which include VFI be accommodated, simply by plugging extra UPS progressing to Senior Engineer, Supervisor, Service in their protection, or Voltage and Frequency capacity in. As an alternative arrangement, Manager and now Operations Director.

www.upspower.co.uk  [email protected]  0800 731 3269

46 SEPTEMBER 2018 Rarely seen. Always relied upon.

With solutions ranging from 10 KW to 5 MW, our UPSs protect some of the UK’s most critical loads. We utilise everything at our disposal to deliver amongst the highest power densities on the market and class‑leading efficiency of over 96%, while still offering you the availability, flexibility and control you need to achieve your financial and business objectives.

To find out more call or email us today: T: 01256 386700 E: [email protected] www.upspower.co.uk Woodgate, Bartley Wood Business Park, Hook, Hampshire RG27 9XA TO ADVERTISE IN MONTH IN FM PLEASE CONTACT MONTH IN FM [email protected] OR CALL 01322 476811

AXIS COMMUNICATIONS APPOINTS CIE AS UK SPECIALIST IP AUDIO PARTNER Axis Communications, the market leader in convergence between the security and the network video technology, has expanded audio industries. It was clear that CIE's years its IoT product development strategy by of experience and expertise in professional launching a new range of IP audio systems for sound provided us with the natural fit to the commercial audio and security markets. bring our network audio solution to the To assist in the roll-out of the range to the UK market." integration market and educate the sector The Axis network audio range is centered regarding the benefits of IP over analogue around a series of pre-configured, out- technology, Axis has appointed specialist audio- of-the-box IP cabinet, ceiling and horn over-IP distributor, CIE. loudspeakers, targeted firmly at the "When Axis introduced the world's first IP commercial network audio sector for public camera 20 years ago we saw a great market address, background music and security opportunity to help shiƒ the physical security applications. Each of the Axis IP loudspeaker industry from analogue to digital technology," devices feature internal amplifier, mixer, explains Atul Rajput, Regional Director, Northern digital signal processor, streaming functionality, Communications - in particular, with regards to Europe at Axis Communications. "This transition microphone, speaker and PoE. the levels of service and support we are striving to has not only made our world safer, but also CIE, who has been involved in many of the deliver to our customers, as well as both companies smarter. Now, as we place increased focus in UK's largest and most complex commercial being instrumental in promoting the migration audio technology, we believe we can utilise our IP communications projects, will not only be from analogue to IP technology in our respective IP expertise to o er something di erent to the supporting Axis via its professional audio expertise, markets,” said Kevin Sherwood, Sales Director professional audio industry.” but will also manage distribution and training for at CIE. "We're extremely excited to be working Atul Rajput continues, "Having looked at the the audio-over-IP product range to UK installers alongside Axis with this innovative new range and audio market, we realised that we needed to and systems integrators. to help the Axis brand become as successful in the work with a partner that could help us drive this "There are many parallels between CIE and Axis AV world as it is in its traditional security industry."

www.cie-ltd.co.uk  [email protected]  +44 (0)115 977 0075

ADVANCED LAUNCHES BROCHURE FOR FIRE PROTECTION IN HISTORIC SITES Global fire systems leader, Advanced, has of the most famous and launched a new guide to fire protection for valuable heritage and historic and heritage sites. cultural assets worldwide. Historic and heritage sites present unique Historic structures present challenges to end users, specifiers and installers. unique challenges for the The new brochure is designed to help key fire system industry, but stakeholders understand some of the solutions innovation is delivering available for the challenges they face. It addresses significant choice and many common problems in ensuring adequate performance gains for active fire protection, tackling the challenges end users, specifiers and of minimising aesthetic impact, quick, safe responsible people in the evacuation and eliminating unwanted alarms, sector. The new brochure among many more. aims to o er insight into Advanced has a global reputation for excellence the sector and the solutions in the sector and its system, across EN and UL that can be used.” approvals are protecting some of the most famous, Advanced is a world valuable and most visited sites anywhere including: leader in the development Hagia Sophia, Istanbul; Durham Cathedral; The and manufacture Magna Carta at Lincoln Castle; Iona Abbey; the of intelligent fire systems. The legendary include complete fire detection systems, multi- Natural History Museum and Trinity Episcopal performance, quality and ease of use of its protocol fire panels, extinguishing control, fire Church, Rhode Island. products sees Advanced specified in locations all paging and false alarm management systems. Aston Bowles, Head of Marketing at Advanced, over the world, from single panel installations to To request a copy of the Historic Sites Brochure said: “Advanced systems are protecting some large, multi-site networks. Advanced’s products please contact: [email protected]

www.advancedco.com  [email protected]

48 SEPTEMBER 2018 Conference. Exhibition. Awards Dinner. 9-10 October 2018 Manchester Central Come & see Network with Be part of the 200+ 4000+ No.1 Companies exhibiting Visitors, delegates, Event in the UK for health estates, their latest products & services speakers & dinner guests engineering, and facilities professionals www.healthcare-estates.com @HCEstates Healthcare Estates is a unique event that consists of the prestigious IHEEM Annual Conference, Awards Dinner and the UK’s largest trade exhibition for the sector.

Main Event Sponsors Apprentice Sponsor Principal Media Registration Sponsor VIP Sponsor Partner

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NEW HUMIDIFICATION CPD ‘LOST’ VENUE FOUND A WAY SEMINAR FOR FMS TO BECOME ACCESSIBLE...

Condair plc is oš ering a new CIBSE-approved seminar on humidification for One of the UK’s most popular botanical facility managers. It provides an overview of the diš erent humidifier types, the gardens is the latest venue aided service requirements for each, details an FM’s responsibilities in relation to L8 by Closomat to deliver enhanced and oš ers trouble-shooting tips for common humidifier issues. accessibility to visitors. The CPD seminar is ideal for any contracted or in-house FM team working with The Lost Gardens of Heligan has now opened its Changing Places assisted or looking to install a humidification system. The session is free, one-hour long accessible toilet facility, supplied and installed by Closomat, the UK’s leading and conveniently delivered over lunchtime at a company’s site or oš ice. Condair provider of such disabled toilets. It means that anyone who needs help, be it will even pick-up the catering bill. from people or equipment, can visit the Gardens knowing there are appropriate The CIBSE accreditation means facilities. that the seminar’s content has “We want to make Heligan as accessible as been independently verified to possible, and hopefully lead by example, be unbiased, up-to-date and so there was never a decision to be made technically accurate. It also as to whether we would install a Changing enables attendees to gain CIBSE Places" explained Sian Heason, Heligan CPD points from the convenience Visitor Services Manager. “Closomat was of their own workplace over recommended by other companies in lunch. the region that have already provided To request further details or to Changing Places: the service from its team book a seminar, please telephone 01903 850200 or visit www.condair.co.uk/cpd. was excellent in helping deliver a great facility for our disabled visitors.” The Condair Group is the world’s leading specialist in humidification and The Lost Gardens’ Changing Places is even bigger than the ideal laid down in evaporative cooling, with energy eš icient, hygienic and innovative technologies British Standards (BS8300:2018), being 13.5m”. Within, it features a ceiling track for commercial, industrial and heritage applications. Condair is represented hoist and mobile height adjustable adult sized changing bench, alongside the in the UK by Condair plc, which oš ers system design, manufacture, supply, conventional fixtures in a wheelchair-accessible toilet. installation, commissioning, maintenance and spares. Condair plc is the The Changing Places compliments a ra˜ of further accessibility features new name for JS Humidifiers following the organisation’s rebranding in at Heligan, including free wheelchair hire, mobility scooters and free entry to October 2014. personal assistants/carers.

www.condair.co.uk  01903 850200 www.clos-o-mat.com  0800 374 076  [email protected]  [email protected]

LIGHT EFFICIENT DESIGN BRIGHTENS DORMAKABA SUPPLIES MINEHEAD SEAFRONT CUTTING EDGE ACCESS A new retrofit LED lamping SOLUTIONS FOR NEW AC installation has been completed along Minehead HOTEL BELFAST BY MARRIOTT seafront in Somerset. A total dormakaba has recently supplied a collection of hotel of 67 Light Eš icient Design locks together with a pitch free pivoting system for LED 8045M 50W retrofit lamps toughened glass doors to the brand new Marriott have replaced the 80watt corn hotel, AC Hotel Belfast. lamps previously used in the Having previously supplied its pioneering products to the AC Hotels by lamp posts lining the seafront. Marriott in Birmingham, dormakaba was contracted to deliver high quality The existing custom caps used access solutions to the new luxury Belfast property. The scope of works included with the corn lamps were also the supply of 226 Saflok Quantum RFID locks as well as 185 sets of BEYOND replaced with E40 base fittings to suit the new LED retrofit solutions. pivoting systems. Taunton Council had been looking for a more eš icient lighting solution With 188 guest bedrooms, the hotel is among the city’s largest and as oš ering enhanced light quality and energy savings. However, the replacement of such requires locks which can provide enhanced security and superior guest the complete fittings in each lamp post was cost prohibitive. As these were clear experience. dormakaba’s award winning Saflok Quantum RFID locks in chrome of corrosion the Council decided a retrofit LED re-lamping approach was the and satin finish provided the ideal solution. most viable solution. The market leading two-piece modular design Light Eš icient Design’s 8045 50watt recessed LED retrofit solution was features Bluetooth Low Energy (BLE), providing a selected by the Council based on lamp compatibility, quality, light output, flexible alternative to keycards as guests can use energy performance and an industry leading five-year warranty. their mobile device as a key. Guests can check in Commented Tony Woollard, Electrical Qualifying Supervisor, Property and out online with their mobile device and even Services, Taunton Deane Borough Council and West Somerset Council: “We are grant or remove room access to other guests via very pleased with the new improved lighting which still allows us to retain the the app – oš ering ultimate convenience. existing post top look and feel. The ease of retrofitting Light Eš icient Design’s Additionally, the advanced technology features tracking mortise for door ajar lamps was a further advantage and for future lamping requirements we are now reporting which allows hoteliers to easily review lock status reports and resolve carrying them as standard in our stores.” any issues quickly and eš iciently.

www.led-llc.com  [email protected] www.dormakaba.co.uk  01635 904 204

50 SEPTEMBER 2018 FMJ.CO.UK MONTH IN FM

WATER TREATMENT SPECIALISTS UNITE TO CREATE INDUSTRY- FIRST PROTECTION SOLUTION FOR HVAC SYSTEMS New DosaFil-Duo is the only device to combine ranges are also unmatched in the market today. In fact, the device can be isolated, high performance filtration with air removal and Now field trialed for over 12 months, this proven opened, and have its filter bag safe liquid or solid chemical dosing capability. technology e ectively protects commercial and replaced in under five minutes. Two leading exponents in industrial and industrial systems from the damaging e ects of For complete flexibility, users commercial water treatment have joined forces corrosion, limescale and fouling, thereby optimising have the option to use solid or to create a ground-breaking product for the the energy e iciency, performance and longevity of liquid chemicals from any water cleaning, treatment and protection of commercial equipment. treatment brand. Installation of heating and cooling systems. The patent pending Steve Crick and Peter Robinson developed DosaFil-Duo usually takes less than DosaFil-Duo is the only device on the market to DosaFil-Duo in response to key concerns regarding a day, not least because DosaFil- combine the safe dosing of solid or liquid chemical water treatment and control in the commercial and Duo eliminates the need for a treatments (of any brand) into hot or cold closed industrial HVAC market. The duo has spent more separate by-pass chemical feeder, recirculating water than 40 combined years in the water treatment auto air vent and filter device. systems with constant industry within specialist roles such as industrial Manufactured in Britain to side stream filtration water filtration, manufacture and application exacting standards, DosaFil-Duo and continuous air of specialist solid chemical technologies, and is ultimately a green technology removal. Uniquely, the general water treatment management. Working for that will optimise energy and unit features smart companies like Houseman, Nalco, ApTech Group, water consumption, minimise monitoring technology Inc., SolidTek and Hydro-Gen Engineering, the unplanned maintenance and as standard to ensure specialists have borne witness to the widespread system downtime, and extend the life of boilers optimal filter bag failure of traditional treatment approaches. and system components. The device is set to replacement. DosaFil- Designed with complete ease-of-use in mind, revolutionise a market that has for too long su ered Duo’s standard DosaFil-Duo benefits from an easy access quick- the detrimental e ects of corrosion, limescale and operating pressure release lid that makes adding water treatment fouling in commercial and industrial heating and and temperature chemicals or changing filter bags fast and simple. cooling systems.

www.dosafil.co.uk

FRESHGROUND LAUNCHES NEW RANGE OF PREMIUM COFFEE For over 35 years, FreshGround has been supplying o ices and workplace kitchens with everything they need to keep sta refreshed and hydrated. A family-founded company which has grown, our core values remain simple and the same: great service, simplicity, flexibility. FreshGround has been busy developing a new range of premium co ee blends. These have been formulated to taste perfect from our range of bean-to-cup and filter co ee machines, meaning you get a great cup of co ee every time. The in-house co ee experts at FreshGround are fully qualified with the Specialty Co ee something that you and your sta will love. brew from our hospitality and meeting room co ee Association, the global authority when it comes to All of the Premium blends are Rainforest Alliance makers. This eliminates the need to measure co ee. Each blend has been carefully created to certified. This globally recognised certification out half bags to get the correct dosing for your make sure the flavours and aromas appeal to even means that farms must meet a certain standard particular machine. In addition to the new blends, the most discerning co ee drinker in the o ice in terms of social, economic and environmental the premium quality packaging is now ‘easy-peel’ environment. Split into strength families, the easy factors, meaning that buying our co ee improves making it a quicker and cleaner process to refill to navigate range means you’re not just picking the lives of the plantation workers and is grown in a your machine. a co ee at random based on a name, you can go sustainable, environmentally-conscious way. If you’re interested in tasting these delicious new up and down the scale based on your preference. Our Premium Filter co ees are packaged in blends, get in touch to book a FreshGround tasting No matter what your taste, FreshGround has exactly the right weight to produce the perfect experience for you and your sta .

www.freshground.co.uk  0845 845 1500  [email protected]

SEPTEMBER 2018 51 TO ADVERTISE IN MONTH IN FM PLEASE CONTACT MONTH IN FM [email protected] OR CALL 01322 476811

CONVENIENT CLEANING SOLUTION DORMAKABA LAUNCHES NEW RIBA

The Janitorial Steam System comprises APPROVED FIRE DOOR CPD a powerful steam cleaner called a Jet Leading access and security solutions Steam Professional, Janitorial Trolley provider dormakaba has released a and Steam Mop supplied as one for a new CPD on the requirements for Door convenient cleaning solution. Hardware on Fire Doors. The seminar The Professional is a robust and discusses the latest legal requirements, eš icient continuous flow machine the types of Certification for Fire Door which means that there is no downtime Hardware and the correct application for for refilling as this model has a boiler fire Doors. The launch of this new CPD and a reserve tank eliminating the falls in line with Fire Door Safety week, need to de-pressurise to re-fill and lose taking place from 24th-30th September. valuable cleaning time. Those who complete the seminar will benefit from a comprehensive insight It is supplied with a comprehensive into what to consider when selecting fire door closures. This includes the latest kit of tools and accessories which can updates to CE Marking, the necessary classification codes, the importance of be stored in the handy containers of a Declaration of Performance (DoP) and the detailed requirements listed in the trolley which makes transporting Approved Document B in order to meet Regulation 7 of the entire system from place to place the Building Regulations 2010 (SI 2000/2214) for England both quick and easy. and Wales. The steam mop is a powerful tool combining cleaning with infection control The seminar also outlines the detrimental impact of so is perfect for environments where hygiene is a priority. incorrect hardware selection and looks into all aspects Why not see for yourself how the Janitorial Steam System could fit into your of fire door safety including hinges, locks, push pads and busy cleaning schedule thus saving you time and energy. signage, which are all equally important in the respect of fire door compliance. The new CPD can also be completed in the dormakaba mobile showroom, a customised vehicle housing twenty-two fully operable doors installed with a variety of door closures, automatic operators and panic hardware. The showbus includes an LCD screen to provide an interior suitable for hands-on training.

www.duplex-cleaning.com  01227 771276 www.dormakaba.com/gb-en/  01462 477600  [email protected]  [email protected]

FORBO’S NEW TESSERA CLOUDSCAPE: RINNAI’S EYE-CATCHING RUGBY LEAGUE EXPRESSIVE. CALMING. REFLECTIVE. SPONSORSHIP - FOR ALL THE RIGHT REASONS

With many businesses As one of the UK’s leading manufacturing suppliers looking to take health of commercial hot water heating systems, Rinnai and well-being to the has solidified sponsorships with similarly industry next level, Forbo Flooring competitive partners, including the Super League Systems has developed Club, the Widnes Vikings. Striking a more novel tone, a new carpet tile that Rinnai’s name appears on the backside of players helps contribute to the shorts. creation of a more relaxed “Rinnai is a worldwide brand name in its field and reflective working and has taken some major global sponsorships environment. The so˜ – including the Queensland Reds, The World and atmospheric patterns Club World Cup event held January this year in Tokyo, the World Ice Skating of Tessera Cloudscape, Championships and the US Nascar competition held in Daytona, Las Vegas and inspired by constantly changing cloud formations, provide end users with a other major American venues. comfortable workspace, which encourages mindfulness and an opportunity to “It is certainly diš erent, but reconnect with nature. works incredibly well for us and Tessera Cloudscape’s so˜ ly textured look and feel is delivered by the clever Widnes Vikings”, says Rinnai use of a multi-height loop design that delivers calming aesthetics and provides Operations Chief, Chris Goggin. “The comfort underfoot. The collection consists of 16 naturally inspired tonal sponsorship takes the form of the colourways, which allows the creation of light, fresh and airy spaces where Rinnai logo and brand name on the mindfulness, comfort and reconnection are key. back of the playing shorts. This is the Janet Lowe, Head of Marketing UK and Ireland, at Forbo Flooring Systems first time both parties have taken this commented: “With everyday life becoming increasingly busy, we o˜ en risk unconventional but innovative style losing touch with nature – and our only connection is to the sky above us. When of sports sponsorship. you look up to the sky it can be quite hypnotic, making you forget about your “We are absolutely delighted to take a very active sponsorship with Widnes worries and be in the present moment. With this in mind, we designed Tessera Vikings. We, as Rinnai, share a common belief in approach and values of Cloudscape with a view to bringing a sense of nature and calm into workspaces.” excellence, innovation and responsibility to the wider community."

www.forbo-flooring.co.uk  01773 744 121 www.rinnaiuk.com  [email protected]

52 SEPTEMBER 2018 FMJ.CO.UK MONTH IN FM

HOSPITAL FIRE EVACUATION EXPERTISE AT EASTWOOD PARK Reported fire incidents serve as a reminder of more of a risk than the fire itself. the significant disruption a fire can bring to any There are a number of evacuation environment, but particularly, within hospitals. strategies outlined in HTM 05-02 Even with the most robust fire safety plan in that don’t require the removal place there are valuable lessons to be learned of everybody from a building. following each incident. Progressive horizontal evacuation, Fire Consultant, Colin Newman, delivers courses for example, is generally at Eastwood Park, the leading training provider for considered a preferable strategy.” decontamination, hospital engineering and Estates Colin is renowned for his & FM in healthcare. As Colin stresses: “Large scale expertise, particularly in evacuations are never easy, but with the additional healthcare. He has also been needs of patients, a Principal Fire Consultant to including those the Department of Health and with poor mobility, delivered many Firecode courses under medication to design engineers, architects, or dependent building control and approved on electrical/ inspectors and local fire authority fire safety o icers, evacuation is avoided if possible, it is, of course, mechanical as well as lecturing at the Fire Service College. essential that this too is prepared for should it be equipment to He emphasises that specialist fire knowledge is the only option available.” survive, complete a vital part of any new build project: “It is essential Eastwood Park’s fire safety training includes fire evacuation of a that fire safety plans are taken into consideration precautions in building design to specialist guidance facility can be an at all stages of the design and build process for for hospital fire safety managers. As well as training impractical option, a healthcare facility and this requires specialist for those carrying out fire risk assessments in and could pose knowledge and training. And even though full hospitals or having to assess their suitability.

www.eastwoodparktraining.co.uk  +44 (0)1454 262777  [email protected]

INTRODUCING YO-YO DESK X | BUDGET NEVER BE LEFT IN THE DARK WITH THE NEW PRICED STANDING DESKS FROM £199.95 LM195 LED LIGHT METER

Sit-Stand.Com, Britain’s #1 exclusive supplier of standing desks is With the ever growing demand for LED lighting systems, Martindale Electric launching Yo-Yo Desk X , standing desk at an unbeatable price of £199.95 have now made it quick and easy to verify the performance of new LED (including VAT & Shipping). installations with the LM195, a high quality light meter with built in correction “This is a game changer” according to Rik Mistry – Head of UK Sales at factors for LED light sources. The LM195 delivers fast, reliable readings for a Sit-Stand.Com. “It has always been our mission to make standing at work wide range of LED, fluorescent and incandescent lighting, ideal for ensuring as aš ordable and regulatory compliance and healthy as possible adequate performance of new for all employers and existing lighting systems and employees. Cost in industrial and commercial should never be the environments. reason not to have a Designed for use with the very standing desk.” latest LED lighting systems, the Yo-Yo Desk X has LM195 provides accurate readings a lighter frame and up to 200,000 lux with a maximum slimmer tabletop resolution of 0.1 lux in the 200 lux to Sit-Stand.Com’s range. The sensor can be rotated best-selling Yo-Yo Desk to cater for oblique angles of CLASSIC standing lighting and detached completely for easy access to any source. desk. Yo-Yo Desk X Also available from Martindale Electric is the new LM192 light meter. Suitable incorporates a unique for use on diš erent types of lighting with manual compensation, the LM192 is single gas spring - for a general purpose light meter which can be used to achieve optimum results smooth up/down through the high performance detachable sensor. movement to 30 Able to operate for approximately 80 hours on one set of batteries, both adjustable heights making it the ideal solution for users below 5' 8” tall. models feature an intuitive layout and include Min/Max and Hold functions. Sit-Stand.Com is oš ering a 10 per cent pre-order discount throughout Both the LM192 and LM195 are supplied with alkaline batteries, carry case and September. Get moving! a comprehensive two year guarantee.

www.sit-stand.com  [email protected] www.martindale-electric.co.uk  +44 (0) 1923 441 717  0333 22 00 375  [email protected]

SEPTEMBER 2018 53 JOBS FACILITIES MANAGEMENT JOURNAL

RECRUITMENT

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54 SEPTEMBER 2018 FMJ.CO.UK JOBS FACILITIES MANAGEMENT JOURNAL

RECRUITMENT

MICHAEL HEWLETT AND BEN DUFFILL - THE MANAGEMENT RECRUITMENT GROUP RECRUITMENT IN THE HIGHER EDUCATION SECTOR 1 In terms of recruitment, is the HE sector more of HE such as the generous pension schemes and in the long-term prospects of a role is becoming di icult than other sectors? holidays are becoming more important. more prevalent and is proving to be very Each institution has di erent characteristics successful. (strategic plans, teaching and research profile, 3 Have universities responded well to sector organisation operating model, physical changes in terms of recruitment? Or could they be 5 What tools are out there to ensure universities environment, location, approach to student doing more? recruit the right people for them? experience etc.) – so we have seen briefs from We have moved into the digital age and Recruitment of senior level professional University selection panels vary greatly. candidates want to consume information whilst services sta in HE remains a challenge industry There are also significant regional variances on the move and in bite size chunks. Yet for us wide, particularly sourcing and incentivising around cost of living. HEIs generally o er national whilst the advertising mediums have evolved individuals currently operating outside of the HE standardised pay scales outside of executive level you can never replace the human part of the sector. For universities to compete in attracting positions so these regional variances (particularly recruitment process and assessing behaviours in and retaining sta , Universities should maximise when seeking to secure professionals from the addition to competencies. their capability to attract professionals by o ering private sector for professional services roles) clear career development and continued personal should be considered with market supplements 4 Do you think a once-size-fits-all approach development programmes. The benefits o ered if required. will work for all universities, or is a more holistic by HEIs are compelling, and more should be made approach needed for each institution? to publicise the working environment and sta 2 How has recruiting for the HE sector changed in There are many factors to consider but most benefits that an HEI can o er. recent years? What are the key current trends? importantly is that the recruiting institution To ensure each institution are employing The main change has been the shi towards needs to make the applicant feel that the role professionals right for their organisation, it is creating a customer focused environment since is an important part of their core business. This fundamental for key credentials of each post the implementation of tuition fees. This has seen should give applying candidates the confidence to be critically analysed prior to launching any a marked shi to looking for candidates from the that the recruiting institution understands the recruitment campaign. This covers not just the private sector who are viewed as possessing the role, understands the candidates skills and core competencies for the role, but how the commercial skills required. Salaries however have moreover, is taking the recruitment process interpersonal approach and motivations match not always met expectations so the wider benefits seriously. Campus tours and engaging candidates up to the organisation and team culture.

TO WRITE OR NOT TO WRITE: COVER LETTERS LATEST JOBS So you’ve honed your CV to a fine point; its descriptive, Aspirations concise and a great reflection of your achievements in Can you succinctly identify why you want to work for this facilities management. You’ve even found a few job adverts organisation? Every organisation wants employees to buy ON FMJ you’d be a great fit for and are about to hit “apply”. into their ethos and values so don’t be afraid to articulate why you’re so enthusiastic to join them. This can be professional  DEPUTY HEAD OF PROPERTY But wait…should you include a cover letter? e.g. you really admire how WeWork has disrupted the AND PROJECTS managed o‘ ice market or personal e.g. this University was Salary: £75,000 to £100,000 CV cover letters’ popularity in FM has waxed and waned over your alma mater and you’d love the opportunity to shape the the past few years. In certain circumstances a well written estate for current and future students. Location: London introduction can significantly boost your chances of securing http://bit.ly/2wT1EtT a meeting with that Estates Manager or Property Director. Suitability In those cases it is worth your while to compose a bespoke Most importantly, can you draw comparisons between the  BUSINESS DEVELOPMENT primer. What are those circumstances and how should you skill requirements laid out in the advert to your background? MANAGER put a cover letter together? Highlight the areas in the advert which mentions the duties, specifically any problems or challenges. The most powerful Salary: £50,000 to £74,999 Audience cover letters address these issues and explain how the Location: Nationwide If you’re applying directly to a hiring manager (i.e. the person applicant can solve them, ideally using summaries of similar http://bit.ly/2wTA7cm you’ll be reporting to should you get the job) a cover letter scenarios overcome in the past. provides a strong introduction. It will speak directly to them  FACILITIES MANAGER and should be aimed at solving the problem they’re currently If all these criteria are met it would be a good time encountering because you’re not in the role. The letter will investment to write a cover letter (I’d advise no more than a Salary: £22,952 - £28,052 position you as the catalyst for continuous improvement, page of A4 as the idea is not to repeat your CV) and include it Location: Rugby, Warwickshire increased productivity, competent project management – as part of your resume. http://bit.ly/2M91i7X whatever the advert says is needed. This will catch the eye of the reader and make them take If you have the manager’s name take time to investigate notice of the content, including why you’re perfect for the their background through the company website, LinkedIn and role outlined, information which can be built upon during the Google. Highlight comparisons between your experience and interview you’re going to secure! jobs.fmj.co.uk how they’ve risen through the FM ranks to align yourself with Alexandra Hewitt, heads up the FM division within CRG them. TEC, a recruitment consultancy. Over 300 jobs live on site

SEPTEMBER 2018 55 CONNECTING THE ENERGY INDUSTRY

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energyliveshow.co.uk REGISTER PART OF SUPPORTED BY PART OF FREE 2018 UK CONSTRUCTION WEEK 2018 9-11 OCTOBER NEC BIRMINGHAM FMJ.CO.UK FIRST PERSON

BLOG/CHARITY

BLOG FROM DANIEL DICKSON, GROUP CHIEF DEVELOPMENT OFFICER, ATALIAN SERVEST (UK) HOW TO MAKE AN ACQUISITION SUCCESSFUL cquisition can be a powerful tool to achieve the integration and transition plan is executed. growth, expand the range of a firm's At Atalian Servest, before embarking on Acapabilities and enter new markets – so acquisitions, we always ensure that we have it’s important to anticipate the right moment to a clearly defined strategy that considers the act. While acquisitions are a fast way to broaden intended outcomes and forecasts the potential a company’s product portfolio and boost the risks. If an acquisition begins with the right vision overall scale of their operations, the competitive and is executed at the right price, the value of the nature of the market and he y price tag of partnership to shareholders will be enhanced. acquisitions means they carry a risk. All too o en, In contrast, if an acquisition begins with the Daniel Dickson, Group Chief Development Offi cer, transactions fail to create shareholder return. In wrong vision and is executed at the wrong price, Atalian Servest (UK) order to create value, then, it is crucial that the shareholder value runs the risk of taking a heavy capital of the combined businesses is greater than hit. be nurtured and developed and form the base their individual wealth prior to the acquisition. It is a misconception that businesses in the upon which the growth strategy for that branch of In this way, the acquirer’s shareholders will gain same industry will automatically share similar the business is built. value, provided the cost of the acquisition is cultures and can be easily integrated. A mutual Customers are the key to success – without correctly negotiated. respect for how each business operated prior to customers, your business will not succeed. Both A recent Harvard Business Review report states an acquisition can act as a strong base from which businesses involved in an acquisition must that mergers and acquisitions (M&A) typically to select the most eƒ ective elements from each keep their customers a priority. Communication suƒ er a failure rate of between 70 and 90 per cent, company and create a robust strategy that will drowns out any rumours and negative proving that acquisitions are a high-risk activity reap benefits without negatively impacting the assumptions that may be lingering around the and diƒ icult to get right. The challenge to the company’s operational complexity. acquisition. Positive messages and reassurance, acquiring business is to recognize the key factors Essential to ensuring the success of an partnered with a consistent, honest story is a for a successful takeover. Not only is the timing acquisition is discipline. It is critical to continually starting point for guiding customers through imperative but selecting an acquisition target question how the acquisition will benefit the acquisition transition and instill confidence that shares your customers’ needs and features customers while maintaining a loyalty to your that the customer experience will not be altered. complementary capabilities while remaining fundamental competencies and assessing Resources such as regional management distinctive in the market is more likely to foster a whether the acquired business aligns with your frameworks, a centralised purchasing department successful future down the line. overall business strategy. and a greater business development team can Earlier this year Atalian and Servest merged Stakeholders should assess where intervention enhance operations of the acquired company, to create Atalian Servest. The result is an is necessary. Parent companies tend to try to leading to all-round better delivery to customers organisation that has vast amounts of experience fix what isn’t broken. If a business has been while increasing revenue and decreasing costs. with acquisitions and remains highly acquisitive. identified as a suitable acquisition target, it If an acquisition has been calculated correctly, But what can its success teach the wider market? must hold value. So, with a degree of trust and the maneuver can present a transformational Acquisitions fail for many reasons but, encouragement, it should thrive. The qualities boost to a business that will elevate its operations generally, their fate is determined by how well that made it an appealing target initially should to a whole new arena of business.

COUSINS LEAVES MILLIONS TO CHARITY CELEBRATING WORKPLACE INNOVATION Multi-millionaire, Richard Cousins, who died in a plane crash in Australia on New Year’s Eve 2017 has le £41 million to the charity, IN AID OF BBC CHILDREN IN NEED Oxfam. arking its sixth consecutive year, Cousins, who was Chief Executive of the Compass Group, died MWorkplace Week London, the alongside his fiancée, her daughter and his two sons when the popular fundraising event organised helicopter they were travelling in plunged into a river close to the by workplace consultancy Advanced city of Sydney. Workplace Associates (AWA) will take According to The Sun, a year before the accident, Cousins had place week commencing the 12th drawn up a new will which included a ‘common tragedy clause’ November 2018. stating in the unlikely event that he and his sons were killed This year’s event will see a dynamic together, the money would go to charity. programme of events, including a host of brand new workplace tours representing The money comes at a time when Oxfam has reportedly seen some of the most innovative workspaces, including iconic institutions, creative agencies donations being pulled from the charity following the Haiti sex and some of the world’s best-loved consumer brands across London and beyond. scandal. The 2018 programme is designed to be of specific value and interest to leaders in Although Oxfam has not confirmed the total amount donated, a Commercial Real Estate, Facilities Management, Human Resources, Operations, Finance spokesman from the charity said: “We are extremely grateful for and Technology. All proceeds will be donated to BBC Children in Need. this bequest of which we have only recently been notified. To find out more about the workplaces taking part in Workplace Week London “We are working with the family and our board of trustees to and to book tickets, please visit www.workplaceweek.com/workplace-week/london/ identify how the money will be used.” london-2018/

SEPTEMBER 2018 57 FIRST PERSON

PEOPLE

CUSHMAN & WAKEFILED APPOINTS NEW HEAD OF FM FOR EMEA REGION Caroline Gardiner has been appointed to Cushman & Wakefield’s Global Occupier Services (GOS) team as Head of Facilities Management, EMEA. Gardiner has spent the past three years working as a consultant to Citigroup, responsible as project lead for the global outsourcing of the Fortune 500 bank’s facilities management services across 98 countries within four regions. Established within the FM sector, Gardiner has held high-profile roles within the banking sector. She was project lead for the global outsourcing of Barclays Facilities Services across three regions and 54 countries, later appointed as the Interim Head of Global Facilities Management. Prior to that, she supported HSBC in developing a service-centric facilities management operating model through multiple partners, incorporating ‘change’ and business transformation. Prior to moving into the banking sector, Gardiner held senior management roles in corporate catering services organisations including Compass Group as well as Sodexo’s fine-dining division Directors Table, developing the business and introducing FM services.

CLUGSTON ANNOUNCES NEW HEAD OF FM NEW OPS DIRECTOR AT FACILICOM So services and contract Clugston FM, a division of the privately-owned cleaning specialist, Clugston Group, has appointed Nick Blackstock as Facilicom UK, has Director of its Facilities Management division. appointed Peter Bu€ as its Blackstock who has recently joined the Group, new Director of Operations. which also has interests in construction, logistics Bu€ , who brings over 20 and property development, brings a wealth of years’ leadership experience experience to further develop the company’s in the outsourcing and existing portfolio of long-term FM contracts for both existing and new customers across a range of business services sectors, sectors. holding senior roles spanning operations, account development His appointment will ensure the Group remains and sales for companies including Johnson Controls GWS (now focused on providing an exceptional level of CBRE), ENGIE and Mitie, assumed responsibilities on 23 July, service to its customers, whilst positioning the FM succeeding Giles Wheeler, who will retire at the end of 2018, business for further anticipated strategic growth. allowing for a six-month handover period.

THE FUTURE OF FACILITIES FM is always evolving, and you need to develop your team to keep up. The best way to do that? By working with a specialist recruiter like us, to find you the very best people, every time.

Whether you’re looking to fill junior or senior roles, temporary or permanent, we’ve got the knowledge and experience to ensure the best fit.

Or if you’re currently working in FM and would like a change of scenery, we are able to help.

Get in touch with us at [email protected], or call on 020 3176 4790.

www.buildrec.com London: 020 3176 4790 | [email protected]

58 SEPTEMBER 2018 FMJ.CO.UK FIRST PERSON

CAREER LADDER

FM is known to be a career that people fall into Name: Helen Cooper from other sectors. In this regular column, FMJ Current role: Joint Managing Director at Diamond Facilities chats to a facilities professional about how they Support got into the sector and takes a look at their career Born: Birmingham path. This month we talk to Helen Cooper, Joint Lives: Birmingham Managing Director at Diamond Facilities Support

What was your first ever job? Facilities Support with fellow Managing an appreciation of clients’ needs. like Diamond Facilities Support that Director Adam Atkins. Nine years later Delivering an excellent FM service When I le university, having studied has tremendous growth potential. and we now have a 125-strong national is done through great people being Work hard and then when career Quantity Surveying, I was adamant workforce with an annual turnover of happy in their jobs. opportunities open up (as they do I didn’t want to work for a company £10 million. If you could do one thing frequently in growing businesses) you so I started a clothing business. I had Do you have any qualifications di erently in your career in FM, are in a great place to seize them. always wanted my own business or training in FM and related areas what would it be? growing up. I saw an opportunity in such as health and safety? And how What are your long-term goals buying clothing lines that the shops have you benefited from them? Maybe starting up Diamond Facilities for the next seven to ten years? Support earlier. That said the had cancelled with their manufacturers. No specific FM training but I le I have lots of goals but my main goal experience I gained working for both I hired rooms in large businesses (over university with a Quantity Surveying is to grow our current business from degree which gave me a basic a consultancy and contractor was 500 staŽ ) and sold “work clothes” at £10 million to £25 million. We have understanding of the commercial, invaluable so I probably needed this discounted prices to their staŽ . launched a further three businesses legal and construction elements you learning to make Diamond Facilities this year in diŽ erent sectors so that 90 What was you first job in the FM find in FM. I have also undertaken Support the success it is today. sector? health and safety training and various per cent of our services are delivered by management courses. What would make the biggest in-house staŽ . These include drainage My first job in FM was working for Atkins di erence to the FM sector? And What is your greatest business Jet Through Ltd, Sanctuary as a Surveyor and then as a Contracts how could that be achieved? contribution to the FM sector, or Fire & Security Ltd, and commercial Manager. I looked a er contracts such your current role? The profile of FM in the UK needs cleaning business Nationwide Property as Lloyds TSB and Allied Domecq. I fell I think encouraging other women raising in order to attract talent at all Clean Ltd. I am looking forward to in love with FM there really – I love the in FM and demonstrating that it is a levels into the industry. I would like to getting these businesses established day-to-day variety that the job brings. see extensive work done with schools sector with great opportunity. I was and successful in the market place. What made you choose FM as a one of the first Senior Board Directors promoting FM as an excellent career What do you predict could be the career? in an FM company and now own and choice. It would benefit those that manage Diamond Facilities Support, are more practical, along with some main changes to the FM sector over I didn’t actively choose FM, I discovered which is a top 4 per cent national FM properly supported apprenticeship the next few years? it a er taking a Contracts Manager job company. Many women over the years schemes. The current apprenticeship I think IT is changing FM rapidly - apps at Atkins. I really enjoyed my job due have told me that seeing my success levy scheme is not working. Businesses enable quick real time data, and eases to the commercial and operational has encouraged them to try too. I think I speak to want to take on apprentices the pressure on day-to-day operations. aspects I got involved in, I knew then the communication and multi-tasking skills that women have make them but the current system is complicated I expect costs in FM to be driven down that this was the career I wanted. ideal candidates for senior operational and disjointed. as a result of this eŽ iciency. How did you progress through positions within FM. Are you a member of any FM What are the greatest challenges the profession to your current role? association or body and if so what What’s changed most since you of working in FM? I le Atkins a er two to three years started in FM? benefits do you think they provide? The greatest challenge is finding good when an opportunity arose to work for I would say technological advances I am a member of BIFM and also more people in FM. There is a definite skills one of the contractors that I managed, are really starting to take the industry recently an Ambassador of E2E. This is a shortage within the industry both in Willmott Dixon. I joined as Senior to another level. Real time reporting fantastic organisation – an “ecosystem through engineer apps is improving terms of professional and engineering. Surveyor at their Birmingham branch for entrepreneurs”, it gives you an service levels and driving down costs. I see this as the biggest inhibitor to the and over a seven-year period worked opportunity to meet and network with What personal qualities do growth of Diamond Facilities Support. my way up to being a statutory Board other like-minded people. you think are most needed for a What do you enjoy most about Director responsible for national successful career in FM? What advice would you give operations in their FM Company, known to young people coming into the working in FM? An ability to cope with a fast- profession now? as Wilmott Dixon Sustain. I le Wilmott paced and sometimes stressful Not just one thing - I love the fast Dixon in 2009 and used all of my past environment is essential along with I would advise them to get a recognised paced, day-to-day variety and the experience to set up Diamond great communication skills and qualification and then join a company chance to always learn something new!

Would you, or someone you know, like to be featured in our career ladder column? If you’re an operational FM with more than 10 years’ experience in the sector, then email [email protected]

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