Annual Report 2017-2018
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ANNUAL REPORT 2017/18 Annual report objective Annual report theme Somerville Community Services Annual This year has been a time of change Report for 2017/18 reports on our at Somerville as the organisation has activities during the year, including our transitioned to a new organisational financial performance, achievements structure. What hasn’t changed is the and challenges. commitment of all staff to deliver on our mission ensuring the best possible We are committed to listening, learning service is delivered to those most and responding to the needs of our vulnerable in our community. This will community in a bid to improve the become apparent as you make your quality of people’s lives. way through this report. Our intended readers include: Our front cover highlights the many • our clients, service participants faces of Somerville, the glue connecting and their families and support all of our services. networks • government regulatory and funding bodies at both Federal Acknowledgements and Territory levels Somerville Community Services • the communities in which acknowledges the Traditional Owners we operate and Elders – past, present and future – • our community partners who of the lands on which we operate. provide additional services to our clients A report of this nature cannot extend • Somerville Community Services to recognising everyone, so I wish to staff and volunteers who deliver take this opportunity to acknowledge our services, and and thank ALL staff members for their exceptional service to the many • our corporate and community individuals and families that we support. supporters and donors who help us in so many ways. Lawson Broad Chief Executive Officer FRONT COVER IMAGES: Clockwise from left: Lawson Broad CEO, Family Services staff at the “free throw” community basketball Family’s Week event. NDIS Support Coordination team Melinda Freeman and Bony Jacob Alexis. Carolyn Cendo Somerville’s Administration Coordinator. Carolyn Tapera Life Skills Development Program Officer Disability Services, Delia Miranda Disability Services Support Worker with Katrina West. SOMERVILLE ANNUAL REPORT 2017/18 ii OUR OVERVIEW CONTENTS Our Overview 1 Highlights of the Year 2 Our organisation 4 President’s report 6 CEO’s report 8 Tribute to Her Honour Vicki O’Halloran AM 10 Strategic Plan 2014–2017 12 Key Challenges 18 Five Year Snapshot 20 Key Financial Summary 22 Our Governance 30 Board of Directors 34 Organisation Chart 39 Management Team 40 Community Services 44 Disability Services 44 Family Services 52 Financial Services 60 Contact Us Corporate Services 66 Accounting and Financial Management 66 General Assets and Procurement 70 Email: [email protected] Work, Health and Safety 73 Web: www.somerville.org.au People and Culture 74 National Debt Helpline Awards and Recognition 80 Free Call: 1800 007 007 Communication and Engagement 82 Social media Our Supporters 89 Like us ‘Somerville.Community.Services’ General purpose financial report 90 Tweet us ‘SomervilleCS’ Glossary 111 Index 113 SOMERVILLE 1 ANNUAL REPORT 2017/18 HIGHLIGHTS OF THE YEAR We employed 251loyal and Somerville No Interest dedicated staff Loan Scheme was and we were awarded the supported by Good Shepherd Sisters NILS award for Program 220volunteers Excellence HIGHLIGHTS OF THE YEAR AWARDED GOLD at the Australasian 2017/18 was another successful year at Reporting Awards for the Somerville. We assisted thousands of Territorians, we secured two five year funding agreements with the Northern Territory Government and were RD recognised nationally for Program Excellence in YEAR our No Interest Loan Scheme. 3 IN A ROW for our Annual Report SOMERVILLE ANNUAL REPORT 2017/18 2 OUR OVERVIEW We managed 12supported accommodation houses that provided Secured two 24-hour year funding support to transitioned agreements to5 continue the delivery of a number of programs in our Family and Financial Services to those most in 49people with 12people in Katherine need in our community disabilities and to NDIS Supports Supported over We provided family and financial support and counselling services to families2OO and individuals with food hampers and CHRISTMAS GIFTS 2,247new and existing clients through our annual Christmas appeal SOMERVILLE 3 ANNUAL REPORT 2017/18 OUR ORGANISATION OUR NAMESAKE MARGARET SOMERVILLE 1912 – 2014 Our mission Our vision Our values To impact positively on the People are able to gain improvement • Recognition of the intrinsic worth dignity and quality of life of in their quality of life by achieving the of every human being people who are affected highest attainable standard of social • Generosity from the heart by social and economic and economic outcomes. • Service to the community disadvantage. • Justice within our society. SOMERVILLE ANNUAL REPORT 2017/18 4 OUR OVERVIEW About us Our structure Our constitution Somerville Community Services Somerville is an association Somerville Community Services’ Incorporated is a non-government, incorporated under the Northern Constitution provides the legal not-for-profit, youth, family and Territory Association’s Incorporation framework for our service activities. community welfare organisation. Act 1990. ABN 62 302 702 903. It aims to promote the interests and improve the status and wellbeing We prioritise and advocate for Somerville is financed by public of disadvantaged, marginalised or access to resources that will help donations, government grants, vulnerable children, young people, disadvantaged Territorians to business support, church and service families and communities through improve their circumstances, and club grants, sponsorship and its own a variety of services, activities provide essential services to the fundraising activities. and projects. community, including: Our history We maintain strong constitutional Disability Services links with the Uniting Church in Somerville Homes came into existence Australia and operate as an agency We deliver supported living and in 1965, named in honour of Margaret of UnitingCare Australia. accommodation, life skills development Somerville MBE (1912–2014) who helped and support coordination for people evacuate 95 children from Croker Island These links are strengthened through with disabilities. to Sydney in 1942. Margaret returned to Somerville’s independent and Croker Island with the children after the professional Board of Directors, who Family Services war, continuing as a house mother and ensure we have the capacity to respond caregiver until 1965. to people’s needs. We deliver free counselling and family support services, community programs The book They Crossed a Continent Accreditation and supported accommodation. tells the story of Margaret Somerville’s We assist anyone experiencing a crisis epic journey. We maintained our accreditation with or problem in their life. the Northern Territory Quality and In 1980, Somerville Homes changed Safeguarding Framework and the Financial Services its name to Somerville Community Australian Childhood Foundation’s Services Incorporated to reflect its Safeguarding Children Accreditation. Our financial counsellors offer a range expanded community services offering. of programs and work with individuals, Our Annual General Meeting (AGM) couples and groups to assist them to In 2015, as part of its 50th Anniversary successfully navigate financial crisis. celebrations, Somerville produced the The AGM will be held on Sunday book Crossing the Divide. The book is a 28 October 2018. story of compassion and commitment through 50 years of community service in the Northern Territory. Copies of both books can be ordered LEFT: Coloured image of Margaret Somerville MBE at www.somerville.org.au/publications. taken in 2011. Black and white image taken on Croker Island Today, Somerville remains a major local post WWII. From left at back: Florrie Cousins, provider of community services in the Pava Nickoloff, Emily Devery. Front: Mildred Durell, Margaret Somerville, Noreen Devery, Top End of the Northern Territory. Bonnie Hagan. Our logo Our logo was chosen with care, mindful of our mission. It signifies our ability to work outside of the square. The circle is symbolic of wholeness and health. The circles within circles indicate the layers and complexity of the lives we encounter each day. Overarching all is the stylised family embodying the nurturing and embracing nature of Somerville. Blue is pristine, the freshness of the sky and sea. It was also the favourite colour of Margaret Somerville, our inspiration. SOMERVILLE 5 ANNUAL REPORT 2017/18 PRESIDENT’S REPORT PRESIDENT’S REPORT 2017/18 was another busy year for the Somerville This year Somerville has worked through the transition of the NDIS and is currently Board. After more than 20 years of service to consolidating its systems and processes to effectively manage the administration of the Somerville our CEO, Her Honour the Honourable scheme. The success of the NDIS for Somerville is Vicki O’Halloran AM, was appointed as the evidenced by the number of people with disability who are now able to enjoy a greater range of social Administrator of the Northern Territory. and recreational activities. The Board would like to acknowledge the Somerville’s Family and Financial Services continue significant contribution Her Honour made to to deliver a broad range of services to those Somerville. Under Her Honour’s leadership affected by economic and social disadvantage in Somerville became an outstanding leader in the our community. The securing of five year funding not-for-profit sector. agreements