DOCSLIB.ORG

Third Parties

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Third Parties Zen Internet Ltd - Third Parties These are the products and services that we provide to our customers, along with list of third parties we partner with to provide these services. When we partner with these third parties, we share some of the personal dat that customers provide to us. Please see below for further details and let us know if you have any questions by emailing [email protected] In all cases, we have appropriate contractual arrangements in place with the third parties to ensure that they protect the personal dat of our valued customers. Types of personal dat Third parties Zen Names of any subcontractors Types of personal dat Zen collects and processes shares your personal that these third parties use shared with these to deliver these products dat with to deliver to deliver these services third parties Broadband Services and services these products and services ADSL Unlimited Broadband - 1 Month Contract BT Wholesale BT Openreach Unlimited Broadband - 6 Months Free Talk Talk Business Unlimited Broadband Eirecom Zen Oce 8000 KCOM n/ Unlimited Broadband - 12 Month Contract Qube Broadband BT Openreach MJ Quinn/KellyCommunications, Broadband Lite - HCA NICE Satmetrix FTTC Exclusive Superfast Fibre 2 Small Business Fibre - 24 Month Contract Full Name, Physical Address & Unlimited Fibre 1 BT Wholesale BT Openreach Full Name, Physical Address & Postcode, Contact Number, Talk Talk Business Postcode, Contact Number, Unlimited Fibre 2 Email Address, Bank Details Unlimited BT Openreach MJ Quinn/KellyCommunications, Fibre 3 NICE Satmetrix Business Fibre 4 - 24 Month Contract Qube n/ FTTP Unlimited Full Fibre 1 BT Wholesale BT Openreach Unlimited Full Fibre 2 BT Openreach MJ Quinn/KellyCommunications, Unlimited Full Fibre 3 NICE Satmetrix Business Full Fibre 1 Qube n/ BusinessFull Fibre 2 Business Full Fibre Hardware APC/DPD n/ Types of personal dat Third parties Zen Names of any subcontractors Types of personal dat Zen collects and processes shares your personal that these third parties use shared with these to deliver these products dat with to deliver to deliver these services third parties Voice Services and services these products and services WLR3 BT Openreach MJ Quinn/KellyCommunications Full Name, Address & Postcode, Line Rental Contact Number Business Line Rental Qube n/ Full Name, Address & Postcode, Line Rental Plus Contact Number, Email Address Full Name, Address & Postcode, EE n/ Full Name, Address & Postcode, Zen Business Mobile EE Contact Number, Email Address, Contact Number, Email Address Bank Details IMEI, SIM Number, Mobile Number 4G Backup AQL n/ IMEI, SIM Number Cloud Comms Vanill IP Gamma/BT IPEX Business Name, Address & Postcode, Hosted Voice Username, Phone Numbers, IP Portal Address, Device Logs, Call Recordings Cloud Hosting & Domains Oce 365 Microsoft Microsoft Full Name/Company Name, Address & Postcode, Phone Number, Email Domains OpenSRS, Nominet Address Full Name/Company Name, Eurid, Janet Address & Postcode, Contact Cpanel Number, Email Address n/ SSL Comodo n/ n/ Veeam Full Name, Email address, IP Address Veeam Professional Services Full Name/Company Name, Phone n/ Number, Email Address, IP Address Zen Cloud Zerto Company Name, IP Address F-Secure Full Name/Company Name F-Secure Full Name/Company Name Types of personal dat Third parties Zen Names of any subcontractors Types of personal dat Zen collects and processes shares your personal that these third parties use shared with these to deliver these products dat with to deliver to deliver these services third parties IP VPN and services these products and services Fortigate Firewall BT Openreach Exclusive Networks Full Name, Company Name, Full Name, Company Name, Address & Postcode Address & Postcode, Contact Cisco Routers/Switches Commstore, Netlynk Number, Email Address, IP Address n/ Cisco Premium Support CommsCare Full Name, Company Name, Address & Postcode, Contact Number Ethernet Ethernet products BT Openreach MJ Quinn/Kelly Communications Zen Ethernet 100 Zen Ethernet 1000 Vodafone Zen VPN Ethernet 100 Virgin Medi Ethernet 1000 Full Name/Company Name, Wires Only 100 Talk Talk Business Name, Address & Postcode, Contact Address & Postcode, Contact Wires Only 1000 Number, Email Address, IP Address Number, Email Address Managed Ethernet 100, BT Openreach n/ Managed Ethernet 1000 BT Wholesale EFM BT Openreach BT Wholesale Types of personal dat Third parties Zen Names of any subcontractors Types of personal dat Zen collects and processes shares your personal that these third parties use shared with these to deliver these products dat with to deliver to deliver these services third parties Managed Services and services these products and services Firewalls Fortinet Full Name/Company Name, Fortigate 310B, Address & Postcode, IP Fortigate 60D Exclusive Networks Addresses Fortigate 80C Management Support/Management Full Name/Company Name, IP Address Cisco Commstore Full Name/Company Name, Address 4431 Modular Router & Postcode, Contact Number, Copy Cisco ISR C1117-4P with Rackmount Kit of latest configuration file, Local login Cisco 687 credentials Netlynk Full Name/Company Name, Address & Postcode Cisco Premium Support Full Name/Company Name, CommsCare n/ Full Name/Company Name, Address Address & Postcode, Contact Postcode, Contact Number Number, Email Address, IP Address Meraki Access points Meraki Full Name/Company Name, Address & Postcode, IP Address Meraki Switch Meraki hardware install ARC Full Name/Company Name, Address Tech Service Partner & Postcode, Contact Number Meraki Support Tech Service Partner ARC Services Ltd Meraki Full Name/Company Name, IP Address Technicolour router Netlynk Full Name/Company Name, n/ Address & Postcode Cradlepoint 4G Router Support Comms Care Cradlepoint 4G Router Westcon Full Name/Company Name, Address & Postcode , IP Address.
Load more

Recommended publications
  • Zen Rolls out NGN Post-Huawei Deal
    Harris remains Maker of world bullish post-SIPHON beaters wows Comms acquisition p26 Vision delegates p32 VOL 21 ISSUE 7 DECEMBER 2016 www.comms-dealer.com Our inspiration. Check out Clarify® Your advantage. oak.co.uk/route66 ADVERTISEMENT ADVERTISEMENT THE HEARTBEAT OF THE UK COMMS INDUSTRY created by Cloud Billing made easy. Multiple online billing 01256 799812 solutions designed for every business requirement. www.quickstart-billing.co.uk 3-23 Industry News Catch up with events in comms channeltelecom.com 24 Business Profile Avaya banks on CommsdealerjunePRINT.pdf 1 23/06/2016 12:11 Boyer in mid-market 28 676_CT_Comms_Dealer_40x60_advert_3.inddC 28/07/2016 1 18:20 Business. Business. Business. Business. Business. Business. Business. BusineZenss. rolls out NGN Interview Business. Business. Business. Business. Business. Business. M Business. BusineYourss. success, Business. Business. Business. Business. Business. Business. Business. Equinix expands YBusiness. Multiplied.Business. Business. Business. Business. Business. Business. Business. Business. Business. Business. Business. Business. EMEA footprint CMBusiness. Business. Business. Business. Business. Business. Business. Business. Business. Business. Business. Business. Business. Business. Business. Business. Business. Business. Business. Business. Business. Business. Business. Business. MY Business. Business. Business. Business. Business. Business. Business. Businepost-Huaweiss. deal Business. Business. Business. Business. Business. Business. Business. Business. CYBusiness. Business.
    [Show full text]
  • Ewave Assessment
    CONNECTIONS E E T L R LOCAL ACCESS BROADBAND B I F CONNECTIVITY ETHERNET Y PROVIDER T NETWORKS T ewave I 3G WIRELESS E S EXCHANGE VOIP N SERVICE R MOBILE N O I E C RESILIENCE I T R stay connected V I A L CABLE GIGABIT E IP D C B T 4G O U BUILDING L N P I Telecommunications Connectivity Fixed Network and Mobile Coverage Assessment Building 145 Winnersh Triangle Wokingham Berkshire RG41 5RB 4 Stars ewave telecommunications rating ewave Consulting Limited, Gable House, Oaksey, Malmesbury, Wiltshire SN16 9TQ 145WINNERSH.12.03.18 RG41 Tel: 01666 577404 Email: [email protected] Web: www.ewaveconsulting.co.uk March 2018 Page 1 of 13 Unauthorised use and/or duplication of this document without express and written permission of EWAVE Consulting is strictly prohibited. 8 1 Fixed Telecoms Appraisal Summary 0 2 r a Winnersh Triangle, Wokingham, Berkshire RG41 5TS M Park Overview The information contained within this assessment has been procured from a number of sources within the public domain and is provided in good faith, and is for guidance only. ewave EWAVE Consulting makes no representations or warranties in relation to the information that has been supplied by third parties in relation to their business and services. Page 2 of 13 8 1 Fixed Network Connectivity - Carrier Study 0 2 r a Winnersh Triangle, Wokingham, Berkshire RG41 5TS M Winnersh Triangle is a mature business park extending to approximately 85 acres in Berkshire. The park contains office and industrial E R business space across numerous buildings for a wide range of uses including headquarters buildings, R&D, technical, life sciences and U T C logistics.
    [Show full text]
  • Review of the Automatic Compensation Scheme
    Improving compensation for landline and broadband customers Review of the automatic compensation scheme Improving compensation for landline and broadband customers – Welsh overview Publication Date: 21 August 2020 Contents Section 1. Overview 1 2. Background to the scheme and improving service quality 3 3. Review of the automatic compensation scheme 6 4. Conclusions and next steps 17 Improving compensation for landline and broadband customers 1. Overview Access to high quality, reliable communications services is essential in today’s connected society, particularly as people adapt the way they live, work and communicate in the wake of Covid-19. But things can go wrong, which may affect people’s ability to get online and make calls. Making sure problems are resolved quickly and customers are compensated fairly where appropriate is an essential part of our Fairness for Customers work. In recent years, Ofcom has been implementing a strategy to drive service quality improvements by: (i) publishing service quality performance data; (ii) introducing tougher minimum quality of service standards for Openreach; and (iii) introducing automatic compensation for customers when things go wrong. This has led to significant improvements in the quality of broadband and landline services. Ofcom launched the telecoms industry’s first ever automatic compensation scheme (the scheme) for broadband and landline customers in April 2019. Under the scheme, customers receive compensation from their provider, without having to ask for it, for delayed repairs or provisions, and missed appointments. The scheme is voluntary, with the UK’s largest broadband and landline providers signed up. This report sets out our review of the first year of the scheme.
    [Show full text]
  • Initial Market Analysis Paper
    Ipsos MORI | Initial Market Analysis 1 December 2020 Initial market analysis paper Ipsos MORI Ipsos MORI | Initial Market Analysis 2 18-101398-01 | Final Version | This work was carried out in accordance with the requirements of the international quality standard for Market Research, ISO 20252, and with the Ipsos MORI Terms and Conditions which can be found at http://www.ipsos-mori.com/terms. © Department for Digital, Culture, Media and Sport 2020 Ipsos MORI | Initial Market Analysis 3 Contents 1 State aid market analysis ...................................................................................................... 4 1.1 Key terms and acronyms ......................................................................................................... 4 2 Has the aid had a material effect on the market position of the direct beneficiaries? .... 6 2.1 Key findings .............................................................................................................................. 6 2.2 Methodological approach ......................................................................................................... 7 2.3 All broadband provision ........................................................................................................... 9 2.4 NGA market ............................................................................................................................. 13 3 Is there evidence of changes to parameters of competition arising from the aid? ....... 19 3.1 Key findings ...........................................................................................................................
    [Show full text]
  • Ofcom Broadband Customer Satisfaction
    Ofcom Broadband Customer Satisfaction Sceptral Silvan disorient sottishly and phrenologically, she peptize her tuck cores imperiously. Electrometrical Skyler read-in: he grant his Lilos ashore and statedly. Preceptive and herbier Emory mundify some would-be so spiritually! In april last ofcom: why hybrid multicloud is place on broadband customer services for your cookie settings, sky once again Lycamobile excluded issues, ofcom customer satisfaction overall. We use cookies, broadband at the highest complaints from ofcom broadband customer satisfaction figures do we are setting your device or if any changes to. Get cloud touch today. The satisfaction with a complaint handling which started in customer satisfaction when you may earn an engineer was a result demonstrated that it for overall. Landline and reviews of faults, value for people will inform you can i think some types of areas of customer service provider in this? CPs getting disproportionately penalised by Automatic Compensation rules proposed by Ofcom. The satisfaction virgin, ofcom broadband customer satisfaction with full access the original version of issues. In review more detailed survey of customer service pipe Which? Resolver to a price, ofcom customer satisfaction with a customer service that you have, and macbooks get the engineer causes damage to the most common issues. Start your contract terms in satisfaction stakes, you consider customer service among different compared with broadband customer satisfaction metrics such charges from. Enter your postcode to check availability of broadband offers, prices, speeds, providers and technologies in green area. The key data in most satisfied with something went wrong, based on providers. ISP and best bundled supplier respectively.
    [Show full text]
  • Fibre to the Premises (FTTP)
    How to Order an FTTP Service Dear Resident, Superfast Broadband has arrived in your area! The county council along with Openreach have been working to improve broadband in this area. We are delighted to announce that engineering work has been completed and you are now able to place an order for a fibre to the premise (FTTP) service. FTTP is the most up to date broadband solution currently available and will be capable of delivering speeds of up to 330 mbps. Because this type of broadband is so new, ordering an FTTP service is slightly different. ACT NOW - YOUR SERVICE WILL NOT BE UPGRADED AUTOMATICALLY. Please see our step by step guide below for details on how to upgrade. Step 1 Find the best deal. Because FTTP is still a relatively new technology not all internet service providers (ISPs) currently offer a package, so you may need to consider change providers. Take some time to explore your options, get quotes and choose the right deal for you. Take a look below at a table of ISPs that offer a FTTP service in Nottinghamshire, this is a good place to start gathering quotes, but bear in mind this list may not be exhaustive and as the market grows the list will grow too. Step 2 Survey. When placing an order, your chosen ISP will provide you with a date for an engineer to visit and carry out tests or even a survey should one be necessary. In some cases, additional works may be required to bring the fibre cable into your premises, you will need to discuss this with your service provider.
    [Show full text]
  • Business Talk and Business Talk Plus 07 Rates
    Business Talk and Business Talk Plus 07 Rates Setup Day Eve Wend Destination Dial Code Price Price Price Price UK MOBILE PERSONAL NUMBERING D 07000 8.91 31.81 18.74 18.74 UK MOBILE PERSONAL NUMBERING D 07001 8.91 31.81 18.74 18.74 UK MOBILE PERSONAL NUMBERING PN22 07002 10.27 19.67 12.65 10.70 UK MOBILE PERSONAL NUMBERING K 070030 8.91 71.33 47.53 23.76 UK MOBILE PERSONAL NUMBERING J 070031 8.91 60.87 41.84 19.96 UK MOBILE PERSONAL NUMBERING PN2 070032 8.91 95.10 95.07 95.06 UK MOBILE PERSONAL NUMBERING PN2 070033 8.91 95.10 95.07 95.06 UK MOBILE PERSONAL NUMBERING PN3 070034 8.91 93.20 74.16 74.15 UK MOBILE PERSONAL NUMBERING PN22 070035 10.27 19.67 12.65 10.70 UK MOBILE PERSONAL NUMBERING D 070036 8.91 31.81 18.74 18.74 UK MOBILE PERSONAL NUMBERING K 070037 8.91 71.33 47.53 23.76 UK MOBILE PERSONAL NUMBERING PN2 070039 8.91 95.10 95.07 95.06 UK MOBILE PERSONAL NUMBERING PN22 07004 10.27 19.67 12.65 10.70 UK MOBILE PERSONAL NUMBERING PN4 070050 8.91 49.47 49.44 49.44 UK MOBILE PERSONAL NUMBERING PN2 070051 8.91 95.10 95.07 95.06 UK MOBILE PERSONAL NUMBERING K 070052 8.91 71.33 47.53 23.76 UK MOBILE PERSONAL NUMBERING J 070053 8.91 60.87 41.84 19.96 Business Talk and Business Talk Plus 07 Rates Page 1 of 94 Issue: 1.0 Thursday, 14 August 2014 Zen Internet, Sandbrook Park, Sandbrook Way, Rochdale OL11 1RY Registered in England No.
    [Show full text]
  • Portfolio Overview
    Portfolio Portfolio Overview Zen Internet’s Data, Voice and Hosting services provide UK businesses with the ability to transact, communicate and Connectivity & collaborate in order to pursue operational and commercial Security goals with confidence. We provide the application delivery • Broadband • Leased Lines infrastructure businesses need to compete in today’s • IP VPN highly connected world. • Managed Firewalls Why Zen? Hosting & Online Zen Internet, an independent Internet Service Provider (ISP) has grown over the last Data Backup 17 years from a pioneering ISP into a company that provides a full range of data, • Our Data Centre voice and hosting services to businesses across the UK. • Domain Names • Business focused managed services provider • Web Hosting • Widely recognised for customer service, support and reliability • Dedicated Servers • National network with direct access to over 200 UK exchanges • Managed Hosting • Privately owned Data Centre with capacity for 270 racks • Colocation • Diverse product portfolio • Online Data Backup Service and Support Voice What sets us apart from other suppliers is the quality of our customer service and technical support, demonstrated by the numerous awards we have received for the • Phone Lines service we provide. Our Technical Support and Customer Service teams are focused • ISDN on resolving issues first time and restoring service as quickly as possible. • SIP Trunking Our Customers Our mission is to provide the best ISP service in the UK Richard Tang, Managing Director Zen Internet Headquarters That’s Zen thinking 1 1 ProductConnectivity Guide Business Connectivity At Zen Internet we offer a rich choice of reliable Broadband services including ADSL, Fibre Optic Broadband and Leased Lines, Ethernet.
    [Show full text]
  • HP Data Center Transformation for Better Business Outcomes
    HP Data Center Transformation for Better Business Outcomes Spiros Liolis CGEIT, CISSP, CISA, CISM, ISSAP, BS7799 Lead Auditor Senior Solution Architect, DCT and BC/DR C&I EMEA, International Experts Team © 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice Topics - current trends of DC engineering - HP IT story - Mission Critical Facilities portfolio - references 2 20 Июнь, 2008 AA1-0356ENW Data Center Critical Forces 2015 Data Center Challenges • Power consumption is increasing – 4000-12000 w/m2 and 32kW per rack • More heat to be absorbed by CRAC’s • Virtualization density is increasing • Usage of “clear” power is advantage for DC location • Utilize energy efficient equipment • Security “built-in” processes • “Lights-out” Datacenter and remote management • Linear scalability and flexibility • Over provisioning in power and cooling. Gas or liquid cooling for CPU • From disk based to tape storage • Fire and theft prevention – VESDA • Current floor load 1000-1200 kg/m2 HP Story 2005 Too many directions, not enough connections 100+ HP IT 4+% of IT sites revenue >1,200 in 53 active IT countries ~4,000 Application projects s <50% of resources time dedicated 750+ 85+ data to data 30% IT centers in ~19,000 IT innovation marts managed 29 professionals by IT countries including contingent workforce Under- managed network 5 HP Story 2007 The right direction. The right connections. Less than 30 % of HP IT core Revenue collaboration ~1500 cut in sites Applications half WW 100% IT managed
    [Show full text]
  • Talktalk Telecom Group PLC Annual Report 2019 01 Strategic Report at a Glance Talktalk Is the UK’S Leading Value for Money Connectivity Provider
    TalkTalk Telecom Group PLC Group Telecom TalkTalk TalkTalk Telecom Group PLC AnnualReport 2019 2019 Annual Report TalkTalk is the UK’s leading value for money connectivity provider. Our purpose is to deliver simple, affordable, reliable and fair connectivity for everyone. Stay up to date at talktalkgroup.com Strategic report Highlights Financial highlights Contents • Total Headline (3) revenue (ex-Carrier and Off-net) up 2.2% to Strategic report £1,544m (FY18: £1,511m(2)); Headline On-net revenue up 3.9% to £1,263m (FY18: £1,216m(2)) Highlights ������������������������������������������������������������������������������������������������������01 At a glance �����������������������������������������������������������������������������������������������������02 (2) • Statutory revenue of £1,632m (FY18: £1,653m ), a 1.3% decline Chairman’s introduction �������������������������������������������������������������������������04 • Headline EBITDA(3) of £237m (FY18: £203m(2)) Chief Executive Officer’s review ����������������������������������������������������������05 (including FibreNation costs) Our business model ����������������������������������������������������������������������������������08 Our strategy �������������������������������������������������������������������������������������������������09 • YoY Headline EBITDA growth of 16.7% driven by a larger 1 Consumer ��������������������������������������������������������������������������������������������10 average base, increased Fibre penetration and a materially lower cost
    [Show full text]
  • Zen Subway Franchisee Terms and Conditions
    SUBWAY® FRANCHISEE CONTRACT This Franchisee Contract is between: You (the “Franchisee”) and; Zen Internet Limited (Company Registration Number 03101568) of Sandbrook Park, Sandbrook Way, Rochdale OL11 1RY (“Zen”), each a “Party” and together the “Parties”. It is agreed hereby as follows: 1. DEFINITIONS AND APPLICATION 1.1 In this Franchisee Contract, the following words shall have the following meanings: “Agreement” means the agreement between IPC Europe and Zen relating to the supply of the Services by Zen to the Franchisees; Applicable Laws means all laws, rules, regulations including good industry practices, the Data Protection Legislation, codes of practice and conduct or other requirements of regulatory authorities as amended from time application to the provision of the Services as anticipated by this Franchisee Contract. “Business Day” means any day, not being a Saturday, Sunday or bank holiday, on which the clearing banks in the City of London, England are open for business; “Franchisee Contract” means this Subway® Franchisee Contract concluded between the Parties for the provision of the Services by Zen to the Franchisee; “Commencement Date” means the date of receipt by the Franchisee of the Acceptance Email as defined in clause 3.3; “Data Protection Legislation” means the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and any other applicable data protection or information security legislation, guidelines and industry standard and regulations as amended or replaced from time-to-time in force in a relevant jurisdiction,
    [Show full text]
  • Broadband for All Between Best Buys and Their Nearest Rivals
    CUSTOMER SERVICES * Percentage of survey respondents who do each activity weekly survey, only two internet service providers (ISPs) made the grade. Our research found a big gap Broadband for all between Best Buys and their nearest rivals. Waitrose scored 68% – a drop With broadband expected to be available to the whole UK of nearly 10% from its September by 2012, Which? reveals the Best Buy service providers 2008 rating. Plusnet (68%) and Greenbee (67%) join it as runners up. We found that the UK’s four biggest an’t get broadband because the whole UK, as part of its plans for a ISPs don’t impress. BT, TalkTalk and of where you live? Or maybe Digital Britain (see opposite). Virgin Media all hover around the you have broadband, but it’s 50% mark, while Tiscali languishes as Cso slow you might as well be Pick a broadband winner a Which? Don’t Buy, scoring 39%. using two cans and a length of string? If you can get broadband but are frus- Check how your ISP did using our If, like many Which? members, you trated by poor service and reliability, Best Buy and Don’t Buy summaries want to take part in a wide range of don’t despair. Our latest survey reveals plus our full results table on p63. If web activities, such as watching video four Best Buy home broadband you’re looking for mobile broadband, clips and downloading software, a providers – Zen Internet, O2, Utility you’ll find the results of our survey at below-par internet speed can make Warehouse and Be.
    [Show full text]