IT SERVICE MANAGEMENT FORUM THE JOURNAL OFservice THE TAL WINTER 2014 K The next steps for Global Best Practice The 7 building blocks for ITSM Success Is mobility making your operations more agile? Supplier management – the difficult teenager of the ITIL processes? SUN TZU - suRVIVAL OF THE SERVICE MANAGEMENT FIttEst Business Driven Pragmatic Approach iwwCow.icore-ltd.recom Experienced Consultants service management Proven Service Solutions at its best Accelerated Delivery Blended Best Practice iCore the missing piece in your service management jigsaw For more information about iCore’s range of services please contact
[email protected] or telephone 020 7464 8414 IT SERVICE MANAGEMENT FORUM Business Driven service THE JOURNAL OFservice THE TAL K WINTER 2014 THE JOURNAL OF THE Pragmatic Approach CONTENTS IT SERVICE MANAGEMENT FORUM TALK iwwCow.icore-ltd.recom Experienced Consultants C E O comment an d E d I T O R I A L 4 INdustry news 5 service management Proven Service Solutions The latest ITSM products, services and customer stories Accelerated Delivery itSMF UK news 9 Update on the Big4 Agenda, new Member Referral Rewards Scheme, ITSM14 The next steps for Global at its best Call for Speakers, Contributor Award renamed for Ashley Best Practice The 7 building blocks for Blended Best Practice ITSM Success Chairman’S update 12 Is mobility making your ITSMF UK chairman John Windebank reflects on an eventful 2013 and outlines his hopes operations more agile? Supplier management – the diffi cult and plans for the coming year. teenager of the ITIL processes? Spotlight on jane suter 14 SUN TZU - SURVIVAL OF THE SERVICE Service Talk interviews Jane Suter, recently appointed to the new role of Marketing & MANAGEMENT FITTEST Sales Lead on the ITSMF UK Management Board.