Using Novell® Zenworks®

U NIVERSITY OF SOUTHERN CALIFORNIA

USING NOVELL® ZENWORKS®

USER’S GUIDE

JULY 2013

U NIVERSITY OF SOUTHERN CALIFORNIA

This manual, as well as the data and software implementation described in it, is furnished under license and may be used or copied only in accordance with the terms of such license. The content of this manual is furnished for informational use only, is subject to change without notice, and should not be construed as a commitment on the part of the University of Southern California.

Except as permitted by such license, no part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, recording, or otherwise, without the prior written permission of the University of Southern California.

The data and software implementation, as with all technical and computer-aided design software, is a tool intended to be used by trained professionals only. The data and the software implementation is not a substitute for the professional judgment of trained professionals. The software implementation is intended to assist with product design and is not a substitute for independent testing of product stress, safety and utility. The University of Southern California assumes no liability for any error or inaccuracies that may appear in this manual. The University of Southern California makes no warranties with respect to this manual and disclaims any implied warranties of merchantability and fitness for a particular purpose.

Novell and Novell ZENworks are registered trademarks of the Novell Corporation.

U.S. Government Customers:

The Products are provided to the Federal government and its agency with RESTRICTED RIGHTS. USE, DUPLICATION OR DISCLOSURE BY THE GOVERNMENT IS SUBJECT TO RESTRICTIONS SET FORTH IN SUB-PARAGRAPH (c)(1)(ii) OF THE RIGHTS IN TECHNICAL DATA AND COMPUTER SOFTWARE CLAUSE AT DFARS 252.227-7013 OR SUB-PARAGRAPHS (c)(1) O R (2) OF THE COMMERCIAL COMPUTER SOFTWARE-RESTRICTED RIGHTS AT 48 CFR 52.227-19, AS APPLICABLE.

TABLE OF CONTENTS

Chapter 1: Getting Started With Novell® ZENworks® ...... 2

Chapter 2: Downloading and Accessing Software through ZENworks ...... 3

Downloading Software through ZENworks ...... 5 Accessing Software through ZENworks ...... 6

Chapter 3: Verifying or Un-installing an Application in ZENworks ...... 7

Verifying an Application ...... 9 Un-installing an Application ...... 10

Chapter 4: Frequently Asked Questions ...... 11

Contact Dornsife Technology Services ...... 12

CHAPTER 1: GETTING STARTED WITH NOVELL® ZENWORKS®

Novell ZENworks is a software application that provides the following benefits:

• Easy access to licensed software applications and updates to those applications • Allows technicians to access your device from a remote location to troubleshoot and fix problems with hardware and software • Maintains compliance with the University of Southern California security and network infrastructure policies

To learn more about viewing and downloading the software available through ZENworks, view the Downloading and Accessing Software Through ZENworks topic.

CHAPTER 2: DOWNLOADING AND ACCESSING SOFTWARE THROUGH ZENWORKS

ZENworks provides the ability for you to download licensed software at no additional charge. There are many software applications available to be downloaded and used. You can access the available programs through the ZENworks Application Window. The ZENworks Window is also the location from which you should launch your installed applications. By using the ZENworks Window to launch your applications, you are consistently using the most up-to-date version of the application. New versions and patches are sent directly to your computer and will install the next time you access your software application from the ZENworks Window.

To access the ZENworks Application Window, navigate to Start > All Programs > Novell ZENworks > ZENworks Application Window.

Select the ZENworks Application Window option. The ZENworks Window displays.

If it is not already selected, select the Applications option located on the left-side of the window. The right-side of the window displays the software applications available for download and installation.

Downloading Software through ZENworks

1. Double-click the icon for the software application you want to download and install. The software downloads and installs onto your computer. An example of the installation progress screen is displayed below.

2. After the application is downloaded, ZENworks automatically installs the software onto your system.

3. When the installation is complete, the software application will automatically open. You can now begin using the software.

Repeat these steps to download and install additional software applications to your computer.

Accessing Software through ZENworks

1. There are 3 types of icons available in the ZENworks Window. The different icon types indicates the application status.

Regular Icon: A regular icon appears similar to the icons you find on your desktop. A regular icon indicates that the application is installed and functioning correctly. X Icon: An icon with an X appearing on the upper left side indicates that program is not installed on your system. Grey Icon: A grey icon indicates that your computer system does not meet the minimum requirements to install and run the application.

2. Double-click the icon of the application you want to launch. The application displays.

Repeat this process to launch additional applications.

CHAPTER 3: VERIFYING OR UN-INSTALLING AN APPLICATION IN ZENWORKS

ZENworks provides the ability to verify or un-install an application through the ZENworks Application Window. Verifying an application re-installs that application on your computer system. You may want to re-install an application if that application is not functioning properly.

Un-installing an application removes that application and the associated icons from your computer system. You may want to remove an application from your computer system if you no longer utilize the program or you need to free up space on your hard drive. Complete the steps below to verify or un-install an application through ZENworks.

To access the ZENworks Application Window, navigate to Start > All Programs > Novell ZENworks > ZENworks Application Window.

Select the ZENworks Application Window option. The ZENworks Window displays.

Verifying an Application

1. Select the icon of the application you want to verify/re-install. Right-click to display a pop-up menu.

2. Select the Verify option from the pop-up menu.

3. Any updates for the application you selected will be downloaded and the application will be re-installed.

4. When the verification/re-installation process is complete, the application will launch.

Repeat these steps to verify/re-install any additional applications.

Un-installing an Application

1. Select the icon of the application you want to un-install. Right-click to display a pop-up menu.

2. Select Uninstall from the pop-up menu. The Uninstalling... screen displays.

3. The Uninstalling... screen displays while the application is un-installing. When the process completes, the Uninstalling... screen automatically closes.

The un-install process is complete. Repeat this process to un-install additional applications.

CHAPTER 4: FREQUENTLY ASKED QUESTIONS

What is ZENworks?

Novell® ZENworks® is a software application that provides your network administrator(s) with the ability to maintain computers on the network. Specifically, ZENworks allows network administrators to:

• Deliver software, patches, and other files to your device • Take inventory of your device’s hardware and software • Access your device from a remote location to troubleshoot and fix problems with hardware and software • Enforce University of Southern California security and network infrastructure policies

ZENworks provides the ability for you to download licensed software. To learn more about viewing and downloading the software available through ZENworks, view the Downloading Software Through ZENworks topic.

Am I required to use ZENworks?

The University of Southern California's Network Infrastructure and Information Security policies require the use of an asset management application. Therefore, ZENworks is required to be installed and running on your computer system.

Will ZENworks negatively impact my computer's performance?

Your computer's performance will not be affected by having ZENworks installed.

Does ZENworks function with Windows®, Mac®, and Linux® operating systems?

Yes, ZENworks is compatible with those operating systems.

Does ZENworks change any of my computer's settings?

In order to maintain compliance with the University of Southern California's Network Infrastructure and Information Security policies, some settings on your computer may be changed.

CONTACT DORNSIFE TECHNOLOGY SERVICES

Campus Office: 825 Bloom Walk, ACB 530 Los Angeles, CA 90089-1486

Technical Support: 213-740-2775

E-mail: [email protected]