September 2021

1 September 2021 2 CONTENTS ICTS NEWS 3 STAFF BENEFITS 7 OUR PEOPLE 8 NEW BUSINESS 19 NEWS FROM OUR CONTRACTS 20 A DAY IN THE LIFE OF… 27 NOTICES 29 Photo on front cover (L-R): Abdifatah Abdi, Roisin Heston, our Client, Floyd Milligan with Kamal Hashi at the City of Westminster College, part of the United Colleges Group. Read more on page 19. VOLUME 58 3 NEWS FROM HQ A MESSAGE FROM THE MD, ANDY KYNOCH “I find it heart-warming to Equal opportunities are a top priority for ICTS and it’s read within these pages fantastic to read of two of our leading women being about a number of our em- finalists and hopefully gaining awards. Louise Camer- ployees celebrating their on, our Aviation Regional Manager in Scotland is a fi- long service with ICTS. In nalist at the Association of Scottish Business-Women fact, it’s one of many sec- National Business Awards 2021 and Charlie Gullige, tions of the newsletter that I our Contract Manager at Tilbury (Amazon) is a finalist look forward to each quar- at the 2021 Women in Security Awards. Good luck to ter. My thanks go to Paul them! Reynolds for his 30 years spent at Gatwick and other Our team at Bristol Airport has been working hard to airports working on various contracts and in many promote staff wellbeing including mental health, roles. Additionally, my appreciation goes to the 20- which is really impressive. My thanks go to all for year veterans of the company: Prakesh Nayee also at working so hard on this important topic. Gatwick, Bahadur Dhillon at Heathrow, Robert Brogan at Dublin Airport. Thanks also to Piara Singh, Beendu It’s pleasing to read that we have retained the con- Sri, Meena Gharu, Jiwan Bhardwaj for their 15 years’ tracts of the European Space Agency and the United service at Heathrow, Rory O’Dowd for his 15 years. Colleges Group as a result of our excellent teams de- Rory is now working within our Amazon business. ployed within these facilities. Thank you to Alexander Carse at Edinburgh Airport We also welcome JetBlue to our portfolio of airlines, and Denise Kelly at Dublin Airport, not forgetting the the first scheduled new US airline to these shores many employees celebrating their 10 and 5 years too. since April 1998. They landed at Heathrow recently ICTS is a great place to work and provides a platform and will also serve Gatwick at the end of this month. to build a career for those who want it, in a family- Let’s hope Willie Walsh, former head of British Airways orientated atmosphere for which the company is re- and IAG and who now heads up IATA is right in his as- nowned. sessment that there are signs of things improving, re- But what of the next generation? strictions being relaxed or removed and that we are to take positives from that. As we continue to grow, there is an obvious need for more staff to come on board and I want to take this Thank you all once again for the great work that you opportunity to remind you of the ‘Friends and Family’ do each day, across our entire business and no matter programme that invites our staff to suggest potential where you are, please take care and stay safe.” new employees for our company. It could be a brother - Andy. or sister, uncle, son or daughter or just simply a friend. Anyone that is successful and employed will be trained by the company whether it’s in the Corporate Division, which you will read about in these pages or in the Avi- ation Division. For every applicant you put forward who is success- fully employed, ICTS will pay you £/€ 100. (Read more on page 28). We should all be proud of our company and its success. For those of you who do bring the next generation into our fold, how good will it be to assist them in plotting their career path and success over the next 5, 10, 15 or even 30 years, similar to what Paul (Reynolds) has achieved? So please take a moment and think of who you can introduce to ICTS and earn some money too! 4 BUSINESS ASSURANCE 24TH JULY INTERNATIONAL SECURITY OFFICERS' DAY We were pleased to mark this year’s International Se- curity Officers’ Day by sharing photos of our team with The City Security Council, of which we are members. MAINTAINING MENTAL HEALTH AND WELLBEING Our mental health and wellbeing are just as important as our physical health. Positive mental health and wellbeing enable us to function well, have meaningful social connections, positive self-esteem and enable us to cope better with life’s ups and downs. A CASE-STUDY: What ICTS is doing at Bristol Airport to promote staff wellbeing. CONGRATULATIONS TO CHARLIE GULLIGE, CONTRACT Our Mental Health First Aiders completed their train- MANAGER AT TILBURY (AMAZON), FOR BEING A FI- ing in June 2019. Since then, they have also become NALIST AT THE 2021 WOMEN IN SECURITY AWARDS members of Bristol Airport’s Wellbeing and Mental Health Stack Group. Charlie was nominated for the SECURITY MANAGER category by Brian O’Shaughnessy. She is one of three Our Mental Health First Aiders actively support col- finalists for the category. The Awards ceremony will leagues who are facing mental health challenges. They take place on 9 September at Shakespeare’s Under- participate in our Wellbeing Wednesday initiative, globe Theatre in London. (launched in May). Wellbeing Wednesday is an opportunity for us to provide guidance, support, and re- sources on a variety of topics. Our agenda to date: • Mental Health Awareness Week (10-16 May) • Dementia Fundraiser & Action Week and Hidden Disability Sunflower Scheme (17-23 May) • Physical Exercise (26 May and 2 June) • NHS Healthy Eating (9 and 16 June) CONGRATULATIONS TO LOUISE CAMERON, AVIATION • Time-to-Talk Coffee drop-in (7– 13 June) REGIONAL MANAGER—SCOTLAND, FOR BEING A FI- • Wellbeing event: Strawberry Line Walk (17 June) NALIST AT THE ASSOCIATION OF SCOTTISH BUSINESS- WOMEN (ASB) NATIONAL BUSINESS AWARDS 2021 • Wellbeing & Mental Health (23 & 30 June): • Random Acts of Kindness (7 & 14 July) Louise is a finalist in the following two categories: PROFESSIONAL OF THE YEAR and ONE TO WATCH - • Social Event: Harbourside Walk (15 July) Best of luck to Louise at Awards ceremony which takes • Diabetes (21 July) place on Sunday, 26 September 2021. • Quit Smoking (28 July & 4 August) • Social event: Leigh Woods Walk (4 August) • Snack Attack (11 August) • Mental & Physical Health (18 & 25 August) Read more on page 18. 5 TRAINING A SECURITY RESILIENCE TESTING EXERCISE REFLECTS A ICTS UK’S AVIATION SECURITY TRAINING PROVISION TOP QUALITY SERVICE PROVISION AT LONDON CLASSED AS ‘OUTSTANDING’ HEATHROW AIRPORT CARGO Following a recent external quality assurance visit un- Congratulations to the following members of our Lon- der the Civil Aviation Authority Quality Assurance don Heathrow Cargo team: Prem Limbu, Antonio Alva- Framework, ICTS UK’s aviation security training provi- ro, Elfy Gonsalves, Tara Stokoe and Nadarajah Prema- sion has received the grade of Outstanding for the sec- das. ond consecutive year. Ghouse Mohammed, Service Delivery Manager LHR, Sarina Reuben, Aviation Training Manager– ICTS UK & received an email from the Metropolitan Police Ser- Ireland, said “We are delighted with this result. The vice highlighting their good service following a resili- audit acknowledged our training centre’s quality train- ence testing exercise. An extract from an email sent to ing programme, including ICTS’ new Aviation Security Ghouse by the Police: Managers course which we launched this year. We “The method used on this occasion was a mixture of have a robust continuous improvement ethos and our uniformed police officers and myself dressed in civil- systems, such as GuardTek developed by ICTS, have ian clothing wearing a plain high-viz vest. I attempt- been highlighted as examples of best practice. ed to walk in various premises from airside, at each GuardTek provides an electronic portfolio system one I was almost immediately challenged and which centrally stores all learner documentation, from stopped by a member of your team. They asked all joining instructions, training undertaken, assessment the relevant and pertinent questions, and on each results and feedback, to certification.” occasion wanted a full explanation then thoroughly ICTS’ aviation security training provision supports our examined my identification, both HAL airside passes teams in the UK and works closely with our colleagues and my police warrant card. Once I was joined by a in Ireland and the wider ICTS Europe Group. uniformed colleague and/or HAL, your staff were asked what actions they could take and what their roles and responsibility were. Once again they clearly knew what to do and we were left in no doubt that they were carrying out their role correctly. I have listed the majority of your staff that we spoke with and wanted to let you know how impressed we were with their actions and to pass on our thanks.” Photo (L-R): Antonio Alvaro Dias, Peres valencia Vincentian, Elfy Gonsalves, Limbu Prem Kumar—some members of our London Heathrow Airport Cargo Team. 6 NEW AVIATION SECURITY MANAGERS COURSE INTRODUCING NEW SECURITY OFFICERS INTO THE SECURITY INDUSTRY. The Aviation Security Managers (ASM) course took place at Heathrow between 24 and 28 May 2021. Four Chris Lean, Corporate Training Coordinator writes, “I Managers took part from London Heathrow Airport had the pleasure to conduct SIA training for seven pro- and one from London Gatwick Airport. ICTS was able spective Security Officers at a logistics site in Redruth, to deliver the ASM course after being graded as Cornwall.

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