September 2021

CONTENTS ICTS NEWS 3 STAFF BENEFITS 7 OUR PEOPLE 8 NEW BUSINESS 19 NEWS FROM OUR CONTRACTS 20 A DAY IN THE LIFE OF… 27 NOTICES 29

Photo on front cover (L-R): Abdifatah Abdi, Roisin Heston, our Client, Floyd Milligan with Kamal Hashi at the City of Westminster College, part of the United Colleges Group. Read more on page 19.

VOLUME 58

NEWS FROM HQ

A MESSAGE FROM THE MD, ANDY KYNOCH “I find it heart-warming to Equal opportunities are a top priority for ICTS and it’s read within these pages fantastic to read of two of our leading women being about a number of our em- finalists and hopefully gaining awards. Louise Camer- ployees celebrating their on, our Aviation Regional Manager in Scotland is a fi- long service with ICTS. In nalist at the Association of Scottish Business-Women fact, it’s one of many sec- National Business Awards 2021 and Charlie Gullige, tions of the newsletter that I our Contract Manager at Tilbury (Amazon) is a finalist look forward to each quar- at the 2021 Women in Security Awards. Good luck to ter. My thanks go to Paul them! Reynolds for his 30 years spent at Gatwick and other Our team at Bristol Airport has been working hard to airports working on various contracts and in many promote staff wellbeing including mental health, roles. Additionally, my appreciation goes to the 20- which is really impressive. My thanks go to all for year veterans of the company: Prakesh Nayee also at working so hard on this important topic. Gatwick, Bahadur Dhillon at Heathrow, Robert Brogan at Dublin Airport. Thanks also to Piara Singh, Beendu It’s pleasing to read that we have retained the con- Sri, Meena Gharu, Jiwan Bhardwaj for their 15 years’ tracts of the European Space Agency and the United service at Heathrow, Rory O’Dowd for his 15 years. Colleges Group as a result of our excellent teams de- Rory is now working within our Amazon business. ployed within these facilities. Thank you to Alexander Carse at Edinburgh Airport We also welcome JetBlue to our portfolio of airlines, and Denise Kelly at Dublin Airport, not forgetting the the first scheduled new US airline to these shores many employees celebrating their 10 and 5 years too. since April 1998. They landed at Heathrow recently ICTS is a great place to work and provides a platform and will also serve Gatwick at the end of this month. to build a career for those who want it, in a family- Let’s hope Willie Walsh, former head of British Airways orientated atmosphere for which the company is re- and IAG and who now heads up IATA is right in his as- nowned. sessment that there are signs of things improving, re- But what of the next generation? strictions being relaxed or removed and that we are to take positives from that. As we continue to grow, there is an obvious need for more staff to come on board and I want to take this Thank you all once again for the great work that you opportunity to remind you of the ‘Friends and Family’ do each day, across our entire business and no matter programme that invites our staff to suggest potential where you are, please take care and stay safe.” new employees for our company. It could be a brother - Andy. or sister, uncle, son or daughter or just simply a friend. Anyone that is successful and employed will be trained by the company whether it’s in the Corporate Division, which you will read about in these pages or in the Avi- ation Division. For every applicant you put forward who is successfully employed, ICTS will pay you £/€ 100. (Read more on page 28). We should all be proud of our company and its success. For those of you who do bring the next generation into our fold, how good will it be to assist them in plotting their career path and success over the next 5, 10, 15 or even 30 years, similar to what Paul (Reynolds) has achieved? So please take a moment and think of who you can introduce to ICTS and earn some money too!

BUSINESS ASSURANCE

24TH JULY INTERNATIONAL SECURITY OFFICERS' DAY We were pleased to mark this year’s International Se- curity Officers’ Day by sharing photos of our team with The City Security Council, of which we are members.

MAINTAINING MENTAL HEALTH AND WELLBEING Our mental health and wellbeing are just as important as our physical health. Positive mental health and wellbeing enable us to function well, have meaningful social connections, positive self-esteem and enable us to cope better with life’s ups and downs. A CASE-STUDY: What ICTS is doing at Bristol Airport to promote staff wellbeing. CONGRATULATIONS TO CHARLIE GULLIGE, CONTRACT Our Mental Health First Aiders completed their train- MANAGER AT TILBURY (AMAZON), FOR BEING A FI- ing in June 2019. Since then, they have also become NALIST AT THE 2021 WOMEN IN SECURITY AWARDS members of Bristol Airport’s Wellbeing and Mental Health Stack Group. Charlie was nominated for the SECURITY MANAGER category by Brian O’Shaughnessy. She is one of three Our Mental Health First Aiders actively support col- finalists for the category. The Awards ceremony will leagues who are facing mental health challenges. They take place on 9 September at Shakespeare’s Under- participate in our Wellbeing Wednesday initiative, globe Theatre in London. (launched in May). Wellbeing Wednesday is an opportunity for us to provide guidance, support, and resources on a variety of topics. Our agenda to date: • Mental Health Awareness Week (10-16 May) • Dementia Fundraiser & Action Week and Hidden Disability Sunflower Scheme (17-23 May) • Physical Exercise (26 May and 2 June) • NHS Healthy Eating (9 and 16 June) CONGRATULATIONS TO LOUISE CAMERON, AVIATION • Time-to-Talk Coffee drop-in (7– 13 June) REGIONAL MANAGER—SCOTLAND, FOR BEING A FI- • Wellbeing event: Strawberry Line Walk (17 June) NALIST AT THE ASSOCIATION OF SCOTTISH BUSINESS- WOMEN (ASB) NATIONAL BUSINESS AWARDS 2021 • Wellbeing & Mental Health (23 & 30 June): • Random Acts of Kindness (7 & 14 July) Louise is a finalist in the following two categories: PROFESSIONAL OF THE YEAR and ONE TO WATCH - • Social Event: Harbourside Walk (15 July) Best of luck to Louise at Awards ceremony which takes • Diabetes (21 July) place on Sunday, 26 September 2021. • Quit Smoking (28 July & 4 August) • Social event: Leigh Woods Walk (4 August) • Snack Attack (11 August) • Mental & Physical Health (18 & 25 August) Read more on page 18.

TRAINING

A SECURITY RESILIENCE TESTING EXERCISE REFLECTS A ICTS UK’S AVIATION SECURITY TRAINING PROVISION TOP QUALITY SERVICE PROVISION AT LONDON CLASSED AS ‘OUTSTANDING’ HEATHROW AIRPORT CARGO Following a recent external quality assurance visit un- Congratulations to the following members of our Lon- der the Civil Aviation Authority Quality Assurance don Heathrow Cargo team: Prem Limbu, Antonio Alva- Framework, ICTS UK’s aviation security training provi- ro, Elfy Gonsalves, Tara Stokoe and Nadarajah Prema- sion has received the grade of Outstanding for the sec- das. ond consecutive year. Ghouse Mohammed, Service Delivery Manager LHR, Sarina Reuben, Aviation Training Manager– ICTS UK & received an email from the Metropolitan Police Ser- Ireland, said “We are delighted with this result. The vice highlighting their good service following a resili- audit acknowledged our training centre’s quality train- ence testing exercise. An extract from an email sent to ing programme, including ICTS’ new Aviation Security Ghouse by the Police: Managers course which we launched this year. We “The method used on this occasion was a mixture of have a robust continuous improvement ethos and our uniformed police officers and myself dressed in civil- systems, such as GuardTek developed by ICTS, have ian clothing wearing a plain high-viz vest. I attempt- been highlighted as examples of best practice. ed to walk in various premises from airside, at each GuardTek provides an electronic portfolio system one I was almost immediately challenged and which centrally stores all learner documentation, from stopped by a member of your team. They asked all joining instructions, training undertaken, assessment the relevant and pertinent questions, and on each results and feedback, to certification.” occasion wanted a full explanation then thoroughly ICTS’ aviation security training provision supports our examined my identification, both HAL airside passes teams in the UK and works closely with our colleagues and my police warrant card. Once I was joined by a in Ireland and the wider ICTS Europe Group. uniformed colleague and/or HAL, your staff were asked what actions they could take and what their roles and responsibility were. Once again they clearly knew what to do and we were left in no doubt that they were carrying out their role correctly. I have listed the majority of your staff that we spoke with and wanted to let you know how impressed we were with their actions and to pass on our thanks.”

Photo (L-R): Antonio Alvaro Dias, Peres valencia Vincentian, Elfy Gonsalves, Limbu Prem Kumar—some members of our London Heathrow Airport Cargo Team.

NEW AVIATION SECURITY MANAGERS COURSE INTRODUCING NEW SECURITY OFFICERS INTO THE SECURITY INDUSTRY. The Aviation Security Managers (ASM) course took place at Heathrow between 24 and 28 May 2021. Four Chris Lean, Corporate Training Coordinator writes, “I Managers took part from London Heathrow Airport had the pleasure to conduct SIA training for seven pro- and one from London Gatwick Airport. ICTS was able spective Security Officers at a logistics site in Redruth, to deliver the ASM course after being graded as Cornwall. The course, which ran for six days, incorpo- ‘Outstanding’ by the Civil Aviation Authority (CAA) in rated both Emergency First Aid at Work and the new July 2020. Only those companies which score, ‘Good SIA training, which has been upgraded from April with Outstanding Features’ and ‘Outstanding’ are per- 2021. mitted to deliver ASM courses. The Officers were all new to the security industry and The course, put together by ICTS this year, focuses on were reskilling from various other roles including the multiple activities performed in day-to-day opera- cleaning and construction. The Officers all showed ex- tions, while keeping on top of continuous regulatory cellent spirit and took to the ideals of the security in- development. It was subject to rigorous internal quali- dustry with great zeal. I have no doubt they will be fine ty assurance checks. Through sampling material from Security Officers. the ASM course in May, ICTS was able to demonstrate The Officers are currently awaiting their outcomes to the CAA’s external auditor a process of continuous from Highfield Compliance. However, in the meantime improvement and commitment to keeping standards I would like to thank Connor Busby, Kayleigh Mitchell, high. This year’s CAA audit which took place in July Mark Sainsbury, Tyler Bennetts, Daniel Tugby, Josh Sy- 2021, was a performance based oversight (PBO) to en- mons, and Sam Hicks for all their effort on the course. sure that we meet the same standards as last year and This course is the first of a new initiative to bring new to enable us to continue delivering ASM courses in fu- Security Officers into the Security Industry. ture. Big thanks also go to Jason Steadman, who supported the learners assessments and invigilated the examina- tion process (and proved himself to be quite the ac- tor!!!)”

Photo (L-R): Aviation Security Managers course—Manpreet Bhogal (trainee), Raquel Gonzalez-Williams (Instructor of the course), Renata Mialik (trainee), Ajinder Sangha (Instructor of the course), Manuel Pom- bo (guest speaker), Jonathan Kilroy, Said El-Kakhannouche, Qais Kassim (trainees).

STAFF BENEFITS

NEW EMPLOYEE ASSISTANCE PROGRAMME (EAP) AND STAFF BENEFITS PROVIDER Kerry Louw, HR Manager writes, “We have changed our Employee Assistance Programme (EAP) and Staff Benefits providers, and I am happy to announce that both of these will now be covered by one company, Spectrum.Life. Previously we used Work- place Options for EAP and Sodexo for staff benefits. Workplace Options are no longer in place and employees will now need to contact Spectrum.Life. If you have purchased any benefits from Sodexo, these will be valid until the expiry date and will not be can- celled. You will be able to use the Sodexo platform until October but I would encourage you to take a look at the benefits platform with Spectrum.Life and start to use this. I hope you enjoy the new platform and benefits. If you have any queries please feel free to contact a member of the HR team directly.”

WELCOMING NEW STAFF

AGNES DULEVICIUTE—HR ADMINISTRATOR (HQ) FERGUS WOODS—CONTRACT MANAGER, IRISH AVIA- TION AUTHORITY “I am very excited to be joining ICTS as an HR Ad- “It’s been a while since I ministrator. I have enjoyed was the new guy. I look my time so far, and love forward to the challenge that I have already got to with ICTS. I have to men- work with a range of peo- tion the helpful and wel- ple who are passionate coming team here; they about the organisation. have made my first few weeks so easy. I was also I have 10 years’ experience very surprised to get of working in administra- emails from around the tion, both within the pri- company wishing me vate and public sectors. I well. am passionate about supporting the business and the people, to achieve their Whilst I have hit the vision, goal, and strategy. ground running, it’s been great but busy. If we Outside work I love to travel. The idea of exploring learned anything over the last 17 months, it is the im- new places is exciting. Not only seeing beautiful land- portance of down-time and fresh air!! I look forward scapes but also being immersed in a new culture, to working with you all.” meeting new people, and learning new things. I am really looking forward to meeting those whom I have In welcoming Fergus, Fiona McElroy, Regional Manag- not yet met and putting faces to names of individuals er—Ireland wrote, “Fergus joins us with over 30 years’ who I have been speaking with since the start.” prison service experience having been a former Gover- nor. He has a proven track record in meeting and ex- ceeding goals in the areas of security, environmental KIT LAWLOR —OPERATIONS MANAGER, EPSOM & ST. risk management and security operations, most nota- HELIER UNIVERSITY HOSPITALS NHS TRUST. bly in research & development and training & educa- tion. “I have been made to feel very welcome (thank you Holding instructor certification in many fields, Fergus Paul Grzegorzek and Gary has delivered training in various disciplines to all levels Benwell). I feel with my both within the prison service and externally to other military background I will government agencies. Whilst in the prison service, he be able to adapt to my role headed a major technological project to upgrade the nice and quickly. My back- facility in order to utilise biometrics. ground is that I served with the 1st Battalion Royal An- glian Regiment for 11 ½ years and have been on two operational tours of Af- ghanistan. I have also done a few managerial jobs after leaving the military. I have two boys and love spending time with them. My hobbies are fishing, golf and training my boys’ football team. I just want to say thank you to Ben Bremner for pass- ing on my information and Paul Grzegorzek and Gary Benwell once again for the opportunity to work for ICTS, it really was the break that I needed.”

HAPPY RETIREMENT ALAN STALLEY PAUL ASH—TRAINING MANAGER (CANINE SECURITY SERVICES) Alan We wish Paul a very happy has been promoted retirement and thank him for to Station Manager at Glasgow Airport. his dedication and contribution to ICTS.

ANDY DODDS

Andy has been promoted to Head of MANAGERIAL MOVES Canine Security Services.

CALUM LAVINIA BROWN IRIMCIUC Calum Lavinia has been promoted has been promoted to Training Manager to Management for our Canine Accountant Security Division.

JED KERRY MARSHALL LOUW

Jed Kerry is now working part- has been promoted time as Security to Human Resources Subject Matter Expert for our Manager Canine Security Services Division.

LINA VICKY STANISLOVAITYTE SMITH

Lina Vicky has been promoted is now to Customer Operations Manager Operations Manager for Amazon

FAREWELL

The following staff members have recently left ICTS. In May 1996 I remember the Station Manager, Shaike Thank you for your contribution to the organisation Rozanski, coming into our passenger baggage search and the best of luck for the future: area (Zone S) to say, Paul we have won the HBS con- MIKE GALE (OPS MANAGER AT EPSOM & ST. HELIER tract for the South Terminal. UNIVERSITY HOSPITALS NHS TRUST). This was the start of a transition period from 1996 to ANDY JONES (STATION MANAGER, GLASGOW AIR- 1998 when LGW became the pioneer for Hold Baggage PORT) Screening for the rest of the world as HBS had to be in place by year 2000. Glasgow Airport, also owned by BAA at the time, took part in HBS trials, but LGW Airport was the only airport to have an operational HBS system in place and we EMPLOYEE LONG SERVICE AWARDS had visitors from other airports around the world. In 1999 I became an HBS On Job Trainer and in 2002, a Thank you to the following members of staff for their certified HBS Supervisor and a certified Instructor in commitment and loyalty to the organization: 2004. My role as an instructor has enabled me to support 30 YEARS’ SERVICE ICTS’ aviation security services at the following UK and Paul Reynolds (London Gatwick Airport) Ireland Airports: “I joined the ICTS London Aberdeen Airport, Birmingham Airport, Bristol Airport, Gatwick Airport (LGW) Cambridge Airport, Cork Airport, Dublin Airport, Edin- operation on 16 July 1991. burgh Airport, Glasgow Airport, London Heathrow Air- After completing the initial port, Luton Airport, Lydd Airport Kent, Manchester Air- training course, I was as- port, Shannon Airport and Southampton Airport. signed to the US carrier, Overseas, I have supported ICTS operations inAlbania, Continental Airlines, con- Israel, Portugal, South Africa and Thailand. tract and as a Security Agent. My first day of On My base is at LGW and I conduct HBS and Aviation Job Training was to learn training. I have trained so many people over the years; guarding aircraft. In the it has been a joy to be part of their journey in the ICTS days and weeks ahead I learnt more about aviation family. Some of those whom I x-ray trained years ago security and the different roles and worked with other are now in senior management positions. US carrier contracts: Pan Am, American Trans Air, The past 17 months have been very difficult time for American Airlines, US Airways and Northwest Airlines. all with the Covid 19 pandemic. We think of ICTS fami- From November 1991, I became involved in X-Ray lies who have lost a loved one during the pandemic screening of hold baggage for the US carrier contracts and think of those who need the support of their fami- at LGW. lies and friends and the ICTS family. From 1992 as well as working on the aviation con- We thank all the doctors and nurses and support staff tracts, I became part of a team in the south terminal in the NHS for the care and sacrifice and work saving that screened passenger’s bags that were referrals people’s lives. We need to keep strong and keep safe. from the check in, also a percentage of passengers There will be light at the end of the tunnel. from the US Carriers where their baggage was x-rayed I am very proud to be a part of ICTS and its success.” then full hand searched. This area was known as ‘Zones’ and was in the days before HBS (Hold Baggage Screening) came into place.

20 YEARS’ SERVICE

Prakash Nayee (London Gatwick Airport) When HBS started at Dublin Airport in February 2002, Prakash immigrated from ICTS was awarded the contract. I was promoted to Zambia, where he was work- Team Leader and shortly after was promoted to Super- ing as a store manager and visor. I learned so much within HBS systems and en- joined ICTS in 2001. He began joyed working in a team and gained hugely valuable working with American Air- experience, such as dealing with clients and working lines and after 6 months he under pressure. joined the Hold Baggage I am now a Duty Manager for the Dublin station and I Screening team as an X-ray am still enjoying the daily challenges. From the start of operative. my career with ICTS each day has always been differ- During this time, Prakash was ent. part of a team working along-side the Gatwick Engi- During my time with ICTS I have gained valuable expe- neering Team, clearing faults from the baggage belt to rience like travelling around Ireland setting up the Ea- ensure a smooth running flow of baggage for the Air- gle package (software) at other regional airports. I port have also been sent on courses which have helped me “Time has passed by so quickly and I am proud to be a on my way, for example the Supervisor course and the part of the team at LGW.” CMI management course. Throughout the years I've seen ICTS grow. I have expe- rienced good times, like winning contracts and enjoy- Bahadur Dhillon (London Heathrow Airport) ing good working relationships, and bad times, like “I have worked with many 9/11 or the Icelandic ash cloud to more recently the diverse airlines and enjoyed Covid-19 pandemic. Even in the bad times, ICTS has my experience here; I am always come through them and this gives you a sense grateful to work for ICTS.” of comfort. I have genuinely enjoyed every year working here and here’s to many more!”

Robert Brogan (Dublin Airport) “When I first started with ICTS in 2001, I was straight out of school. I'll be honest in saying that I was only looking for a job to get me by and to have some money Photos above: A selection of pins to mark Long Service (5, 10, 15 Years). but in later years I have Further details in the table below. found that there was a good career within the ICTS net- 5 10 15 20 25 30 35 40 Years Years Years Years Years Years Years Years work. 1 red 1 clear 1 clear 2 clear 2 clear 3 clear 3 clear 4 clear Back in 2001, ICTS Dublin crystal crystal & 1 red crystals & 1 red crystals & 1 red crystals was a completely different station from what it is now. I worked in the baggage hall x-raying check-in luggage as there was no Hold Baggage Screening (HBS) then.

15 YEARS’ SERVICE

Piara Singh (London Heathrow Airport) When did you join ICTS? 20 Aug 2006. Give a brief account of your journey until now. It’s been very good, no problems. What aspects of your job do you enjoy? Anything. Do you have any hobbies? Walking. Interests? Not a lot. What do they wish for the future? Retirement.

Photo (L-R): Beendu Sri, Jiwan Bhardwaj, Manpreet Bhogal (ICTS Duty Manager) and Pira Singh. Meena Gharu (London Heathrow Airport) Beendu Sri (London Heathrow Airport), “I have fully enjoyed my st When did you start with ICTS? 1 June 2006 time with ICTS, everyday Give a brief account of your journey until now. It’s there is something new. been good, enjoyed working on Air Canada and with It’s been a pleasure to all the great Supervisors. work alongside such a professional, caring, sup- What aspects of your job do you enjoy? Profiling portive team.” Do you have any hobbies? Reading, social media and Photo (L-R) Meena Gharu with walking. Johnathan Kilroy (Duty Manager) Interests? I love singing. What do you wish for the future? To work at ICTS for as long as I can. Rory O'Dowd (Amazon) “I first heard of ICTS through the Job Centre; my Jiwan Bhardwaj (London Heathrow Airport), wife was looking for em- ployment and she brought

When did you join ICTS? 1 June 2006 home some information Give a brief account of your journey until now. It has about different jobs. I was been good, I have enjoyed all these years. invited for an interview with ICTS, and at the end of What aspects of your job do you enjoy? Profiling Air the interview, I was offered Canada. a job. I remember my first Do you have any hobbies? Cooking, swimming, and day - going to the office sports. and being informed that Interests? Stamp collecting. my first week will be a training week and I will be What do you wish for the future? To win the lottery. shown around different warehouses to learn the pro- cedures. I was both nervous and excited. I found out during that first week that everyone was so friendly. This made me fit in very well and look forward to going to work.

5 YEARS’ SERVICE

I’ve had an excellent experience working for ICTS. I Muhammad Butt (Amazon), Jehanzeb Khan (Amazon), find the company is very accommodating towards Talat Babar (Amazon), Joshua Evans (Amazon), Shahid their employees in terms of flexibility. I think this is Zarait (Amazon), Amadou Saidy (Amazon), Maria Acha- very important because there are lots of employees da (LGW), Sherrilee Arnell (LGW), Kamaljit Bains who have families. Also, during my time with ICTS I (LGW), Robert Beadle (LGW), Ousainou Camara (LGW), have been given great opportunities, such as working Abdul Choudhury (LGW), Hasmukh Desai (LGW), Fran- as a passenger profiler for the American Airlines con- cis Desouza (LGW), Amar Dhol (LGW), Francisco Du- tract and for the last 6 years I have been a night Secu- arte (LGW), Said El-Khannouche (LGW), George Hay- rity Supervisor for the Amazon contract. ward (LGW), Anver Salim Ismail (LGW), Sattar Khan I want to end by saying that I have really enjoyed the (LGW), Nigel Kimber (LGW), Kinkela Mavasu (LGW), last 15 years. I have worked with some great col- Jagdish Limbachia (LGW), Jose Marques (LGW), Ana leagues and managers who have given me a chance to Margarida Santos Mendes (LGW), Bissidi Mpoka develop. I hope to carry on working for ICTS for many (LGW), Rameshchandra Nayee (LGW), Paresh Nayi years to come. (LGW), Simon Nye (LGW), Brijesh Kumar Patel (LGW), Bharat Kumar Patel (LGW), Mahendra Patel (LGW), Naynaben Patel (LGW), Amirthalingam Ragavan (LGW), Antonella Ricci (LGW), Sacramento Sanchez Alexander Carse (Edinburgh Airport) and Denise Kelly (LGW), Asoke Sarker (LGW), Francesco Scuderi (LGW), (Dublin Airport) Rachid Seddir (LGW), Alec Tingley (LGW), Stela Toneva Alexander and Denise will feature in our December (LGW), Stuart Walton (LGW), Etta Ward (LGW), Gary edition. Winteridge (LGW), Michael Yates (LGW), Jelloul Zagdouni (LGW), Diana Zheynova (LGW), Krasimir Zheynov (LGW), Amanda Brinkhurst (LGW), Luke Gainer (LGW), Jennifer Thomson (Glasgow Airport), Anthony Vas (London Heathrow Airport), Devdas Man- 10 YEARS’ SERVICE ji Jagatia (London Heathrow Airport), Andrew Byford Kirupamurthy Yogamurthy (London Heathrow Cargo), (Amazon), Magdalena Zabrocka (Amazon), Ali Raza Moustafa Ibrahim (London Heathrow Airport), Varad (Amazon), Olalekan Babalola (Amazon), Santabir Nem- Puri (London Heathrow Airport), Jayemantee Singh bang (Amazon), John Tamba (Amazon), Peter Young (London Heathrow Airport), Shilpa Ajaykumar (London (Amazon), Philip Tanner (Bristol Airport), Shannon Heathrow Airport), Seema Ali (London Heathrow Air- Barkshire (Bristol Airport), Dawn Tucker (Bristol Air- port), Markandu Manoharan (London Heathrow Air- port), Tara Thapa (Bristol Airport), Jeffrey Trott (Bristol port), Yasmin Chady (London Heathrow Airport), Rich- Airport), Priamo Callane (Heathrow Express), Parvez ard Carter (Manchester Airport), Patrick Walsh (Dublin Ali (London Heathrow Airport), Jeffrey Trott (London Airport), Raj Kumar (London Heathrow Cargo). Heathrow Airport), Nilesh Kapoor (London Heathrow Airport), Mark Scully (Dublin Airport), Alanna Bor- land (Dublin Airport), Hannah Clifford (Dublin Airport).

MEET OUR FP&A Manager If you weren’t a Finance specialist, what type of career would you choose? It’s an interesting question, as I have never really thought of doing anything else. It was always the path I was going to take. However, I always thought what fun it would be to be a sports journalist. I spend a lot of my time at home reading sport articles and arguing in my head with what they have written.

WORDS OF RECOGNITION

CONGRATULATIONS TO THE EMPLOYEES WHO HAVE RECENTLY BEEN RECOGNISED AS PART OF OUR CUSTOMER SERVICE STAR’ SCHEME:

EMPLOYEE LOCATION Essex Partnership University JACK GOLDSTONE Steven Hassan NHS Trust

When did you join ICTS? Satbir Sahni London Heathrow Airport – T5 December 2015. What was your first job (at ICTS)? Accounts Assistant. The Customer Service Star scheme runs alongside our What do you enjoy most of your job? Employee(s) of the Month/Year scheme. The scheme Working with staff from all areas of the country, has been established to recognise those employees and the different characters you meet within who deliver excellent customer service to such a level ICTS! that a client or a member of the public takes the trou- What key attributes make someone successful ble to write/post a commendation about the service in your role? delivered. This scheme goes a small way to say thank you and recognises all those very important customer Understanding numbers and Microsoft Excel service interventions by many of our employees. help a lot! But also having a keen analytical eye,

and finally, the ability to understand the needs of who you are providing information to, and Employees are asked to email a copy of the feedback helping that individual get the most from the to our HR Team—[email protected]. Once Yammer is up data you provide. and running again, employees will be asked to share client feedback on Yammer. What is your favourite pastime?

Golf, golf and more golf…. Did I mention golf? I The aim of the Employee(s) of the Month/Year couldn’t forget Leeds United Football Club ei- scheme is to encourage and reward individual em- ther. ployees where standards of conduct and performance What has been your greatest achievement? have not just been met, but exceeded. Qualifying as a ACA Chartered Accountant is the Any employee is encouraged to nominate a deserving official answer, however achieving a 6 handicap colleague(s). Nominations are to be sent via email to: in golf is the real achievement in my eyes. [email protected] together with any supporting documents.

Photo (L-R): Mark Bird from Bristol Airport and Mark Poutney from Essex Partnership University NHS Trust.

EMPLOYEE(S) OF THE MONTH AWARD

May 2021: Mark Bird and Mark Poutney All winner(s) of the Employee of the Month then make up the

Congratulations to Mark Bird (Aviation Security) and shortlist for the Employee(s) of Mark Poutney (Corporate Security) for being awarded the Year award, who will receive Employees of the Month of May 2021. £/€5,000 (gross) and a lapel pin.

Mark (Bird) is a Supervisor and also a Mental Health First Aider at Bristol Airport. Helen Jones, Deputy Sta- tion Manager at Bristol Airport, has nominated Mark for his contribution to the team’s Wellbeing Wednes- Mark Bird - day initiative. Helen writes, “Mark's contribution, skill- set and support have been nothing short of fantastic. “To have been awarded EOM means such a lot to me and During Mental Health Awareness Week, Mark ar- makes me feel proud that my work promoting mental health awareness and well-being for my colleagues at ranged and supported two walks and two coffee & Bristol has been recognised. It has been a difficult time for cupcake drop-ins. We have since run a Dementia fund- lots of people during the pandemic. raiser and Sunflower scheme awareness day, where again Mark's contribution and commitment have been I feel it is important that we end the stigma around men- phenomenal.” tal health and have those conversations with our colleagues, checking they are ok and that they have someone

to talk to freely and without prejudice.” Mark (Poutney) of Essex Partnership University NHS Trust’s (EPUT) Basildon Mental Health Unit, arrived on site one day in May to find that there had been a break Mark Poutney - in resulting in damage to the reception area, the offic- es, windows and fire doors. Mark liaised with the Po- “I would like to thank my Manager, Chris Lean, for this lice and all the major stakeholders, ensuring the Es- nomination, and have found the whole experience very humbling. I have always tried to do my job to the best of tates Team was informed to carry out remedial re- my ability and to be recognised as Employee of the Month pairs, ensuring the site was secure and the culprit had makes it all worthwhile.” left. Mark provided the Police with CCTV evidence, which subsequently led to the arrest of the culprit.

Photo (L-R): Haroon Mirza, based at London Heathrow Airport and Darron Haynes from Amazon Swansea.

EMPLOYEE(S) OF THE MONTH AWARD

June 2021: Haroon Mirza and Darron Haynes Winner(s) of the Employee of the Month award will receive

Congratulations to Haroon Mirza (Aviation Security) £/€500 (net) bonus and a lapel and Darron Haynes (Corporate Security) for being pin. awarded Employees of the Month of June 2021.

Haroon, who is based at London Heathrow Airport, was nominated for always being 100% professional, extremely calm and extremely well versed in the TSA requirements. Haroon was fantastic during a recent Haroon - TSA audit. Nothing was too much trouble and when processes need to be changed he is always there "It is an honour to be the "Employee of the Month". briefing the team. He gets on well with the team and Thank you for recognizing my effort and for this en- has a great business acumen. Both the DfT Inspector couraging acknowledgement. I wasn't able to do it and the TSA Inspectors spoke extremely highly of him. alone though. It was as a result of Team Work. I will continue to do my best and attain even greater ac- Darron, based at Amazon in Swansea, was awarded complishment for myself and for ICTS". Employee of the Month due to his attention to detail and the manner in which he dealt with an incident which resulted in the retrieval of stolen goods. Darron -

“Being with ICTS for 6 years and receiving this acco-

lade for just doing my job is a massive moral booster and very generous of ICTS, justified by all the support and training that we receive at CWL1 (Swansea) from ICTS and local LP (Loss Prevention) team.”

Photo (L-R): Paul Denton based at Southampton Airport and Ricky Saywack from Epsom & St. Helier Universi- ty Hospitals NHS Trust.

EMPLOYEE(S) OF THE MONTH AWARD

July 2021: Ricky Saywack and Paul Den- ton Due to the current Covid-19 situation, all Employees of the Congratulations to Ricky Saywack (Corporate Security) Month will receive their awards and Paul Denton (Aviation Security) for being awarded by post as soon as it is possible. Employees of the Month of July 2021.

“Ricky has worked tirelessly through the pandemic, assisting his colleagues and helping to train new staff. More recently, he has taken on extra roles to support the contract during an unexpected manage- Ricky - ment handover, despite suffering the effects of Long Covid, and he genuinely deserves recognition for “I am delighted to have won. I work to help my colleagues and this. His customer service is impeccable, and we regu- make sure ICTS is a name I am proud to wear. I am grateful to larly get compliments about how kind and helpful he is the amazing team I work with. Working in the NHS through the from other departments across the Trust” said Paul pandemic has been tough, but I am proud of how the team has stuck together and all have worked for the greater good.” Grzegorzek, Contract Manager at Epsom & St. Helier University Hospitals NHS Trust. Paul - Paul, based at Southampton Airport, has been selected as Employee of the Month for his outstanding pro- “It was a great surprise to be informed by my Station Manager, activity and ability to adapt to any situation. When Mandy Grinyer that I had been nominated and won the Employ- ee of the Month Award for July 2021. It was a fantastic experi- Paul (who is not Level 2 security trained) heard that ence and I was happy to step up to the supervisors position to the Supervisor was unable to come into work, he took help out the ICTS Security Department in operating its daily it upon himself to organise the team, ensuring all business at short notice until a Supervisor could arrive and take equipment was ready for use and patrols were ac- over. tioned. He notified the Airport Duty Manager and en- Also a big thank you to all the Security Officers on duty that sured every area was compliant. morning for their cooperation and hard work in making it all go smoothly and professionally. All in a day’s work for the A Team.”

CORPORATE SOCIAL RESPONSIBILITY

TEAM ICTS AT BRISTOL AIRPORT RAISE FUNDS FOR A DEMENTIA CHARITY AND CARRY ON WITH A BUSY WELLBEING WEDNESDAY SCHEDULE Bristol Airport’s Wellbeing Wednesday initiative raised a total of £94.74 for Alzheimer’s Society – United Against Dementia. The ICTS Team has held a number of events for staff and their families, including: Strawberry Line Walk The Strawberry Line Heritage Trail is a 10-mile traffic free route through the beautiful countryside of North Somerset. A large proportion of the route is a disused railway line. We walked from Yatton to Sanford, stop- ping at the Railway Inn (Thatchers pub & orchards) for some well-earned refreshments. Harbourside Walk and Social Bristol Harbourside Walk is a 2.7-mile loop trail in the heart of the city (Bristol). We were lucky enough to enjoy the route on a beautiful sunny day, taking in the Brunel’s S.S. Great Britain, Underfall Yard, Harbour inlet, Millennium Promenade and finishing at Nicholas Street.

Photo: Wellbeing Wednesday August event: ‘Snack Attack’ - promoting healthy eating.

OUR TEAM AT EALING HAMMERSMITH AND WEST THE EUROPEAN SPACE AGENCY RE-SELECTS ICTS LONDON COLLEGE USING THE ICTS WATER BOTTLES EUROPE AS ITS TRUSTED PAN-EUROPEAN SECURITY PARTNER

The European Space Agency’s (ESA) partnership with ICTS Europe continues as ICTS is re-awarded the Cor- porate Security and Guarding Services contract across seven countries: Belgium, France, Germany, Italy, Spain, The Netherlands and the UK. The new contract commenced successfully on 1 June 2021. “We are extremely proud to have been re-selected as the European Space Agency’s security partner of choice. This achievement is the fruit of many years of quality services delivered by our ICTS Europe subsidi- aries. The ICTS Europe Group is committed to continuing to focus and invest its efforts in developing innova- tive services which will support ESA’s future business strategy”, said Boaz Derhy, Vice President - Corporate Security Solutions, ICTS Europe. NEW BUSINESS NEWS

THE UNITED COLLEGES GROUP RE-AWARDS ICTS UK & IRELAND ITS SECURITY SERVICES CONTRACT The United Colleges Group (UCG) re-selects ICTS UK & Ireland as its security partner, continuing to support UCG with the provision of security services. Ashley Fernandes, Executive Director - Corporate Se- curity said, “Our solid management structure, supported by a dedicated team on the ground, provides resili- ent security which has supported UCG throughout the pandemic, ensuring that students, staff, and visitors remain safe in the face of challenging circumstances. We look forward to the opportunity to further strengthen our partnership with UCG.” Team ICTS has been securing UCG since 2015 ensuring the safety of thousands of students. The scope of our services has expanded over the years to include five London campuses: Paddington, Maida Vale, Willesden, Wembley and Kings Cross. ICTS’ partnership with UCG further developed in 2020 when our Electronic Securi- ty Department was entrusted with the maintenance of all CCTV, intruder alarm and fire alarm systems at the Paddington and Maida Vale campuses.

Photo (L-R): Kamal Hashi, Roisin Heston, our Client, Floyd Milligan with Photo above (L-R): Security Officer, Kouame Bouaman and Site Security Abdifatah Abdi. Manager, Kashif Syed.

NEWS FROM OUR CONTRACTS: CORPORATE SECURITY

CONGRATULATIONS TO OUR 2021 ACS PACESETTERS SECURITY OFFICER OF DISTINCTION

Our very own, Joherul Hoque, was among the 12 Secu- rity Officers to win the 2021 ACS Pacesetters Security Officer of Distinction Award. Joherul is an extremely capable, professional and ex- perienced Security Officer based at Croydon Health Photo (L-R): Matt Cheyne (Contract Manager), Ashley Fernandes Services NHS Trust. In the Autumn of 2020, a mental (Executive Director—Corporate Security) and Joherul Hoque with our health patient at the Trust unfortunately launched a NHS Clients. prolonged physical attack against three ambulance drivers and another patient. Working in the room next door, Joherul heard what was happening and immediately rushed to their assistance. Once involved, Joher- ul became the central focus of the attack and sus- tained punches to his face. This did not stop him from keeping his composure, and when reviewing the har- rowing body camera footage, it was very clear that his approach, body language, tone of voice and compas- sionate understanding of the patient, calmed and Photo (L-R): Gary Benwell (Senior Regional Manager), Joherul Hoque, diffused the situation. Joherul’s selfless intervention Aaron Rickets (ICTS Employee of the Year 2020) and Peter McGowan (Divisional Director—Corporate Security & Key Accounts). put an end to the incident which could have spiralled quickly out of control and with disastrous consequenc- es. ICTS joins the rest of the security community in com- mending the exceptional work of Joherul and the rest of the front-line Security Officers who have gone above and beyond in their duties during the past year. The virtual Awards ceremony, held on Wednesday 16 June 2021, can be viewed here: click here. For the full video of ICTS’ presentation ceremony please click on the image below:

Photo: Kwadwo Aborah (Supervisor). Photo: Joherul Hoque—2021 ACS Pacesetters Security Officer of Distinc- tion

ICTS UK & IRELAND IS RECOGNISED AS AN OPEN COL- THE LTA RE-SELECTS ICTS UK & IRELAND’S CANINE LEGE NETWORK (OCN) TRAINING CENTRE OFFERING TEAMS TO SECURE TENNIS TOURNAMENTS A RANGE OF DOG HANDLER COURSES For the fourth time and following a break due to the We are pleased that ICTS UK & Ireland has been ap- pandemic, ICTS sniffer dogs were back on court. Our proved as an Open College Network (OCN) Training dog teams security-screened the grounds of the Centre. Our Training Team will deliver the following Nottingham Tennis Centre during the Lawn Tennis As- courses from our Canine Operations Centre in Bed- sociation’s Viking Open Nottingham (5 - 13 June 2021), fordshire: and the Nottingham Trophy (14 - 20 June 2021). They • Level 3 Certificate in Professional Working Dog also secured the 2021 Cinch Championships at The Handling - Explosives Detection - 603/0076/0. Queen's Club in London (14 - 20 June 2021). ICTS explosives search dogs and their handlers worked behind • Level 3 Award in Professional Working Dog Han- the scenes ensuring the safe running of what are im- dling - General Purpose Dogs - 603/0072/3. portant events in the international tennis calendar. • Level 3 Certificate in Professional Working Dog “We are delighted to work with LTA again and to sup- Handling - General Purpose Dogs - 603/0077/2. port the safe resumption of sporting events in the UK • Level 3 Certificate in Professional Working Dog which have been missed during the pandemic”, said Handling - Drug Detection Dogs - 603/0075/9. Jed Marshall, Canine Security Subject Matter Expert ICTS UK & Ireland is also an approved learning provid- for ICTS UK & Ireland. er for the Ministry of Defence and a member of their Enhanced Learning Credit Provider List (ELCAS Centre No: 11218). The MOD's Enhanced Learning Credits Scheme (ELC) promotes life-long learning amongst the Armed Forces community. Members of the Armed Forces and Service leavers can use their resettlement grants towards any of our courses, which also include the National Association for Security Dog User (NASDU) courses:

• Explosives Detection Dog Handler Level 4. • Passive Drugs Dog Handler Level 3. • Proactive Drugs Dog Handler Level 3. • General Purpose Patrol Dog Handler Levels 2 & 3.

Photos: Explosive Detection Dog, Bernard, screening the tennis balls. Bernard and Molly belong to our Handler, Mark Norman.

FREE RUNNING EXPLOSIVE DETECTION DOGS (FREDDS). Well done to our Free Running Explosive Detection Dogs (FREDDs) team for their successful accreditation. Pictured above, Handler, Rob Harris with Brook and Lucky, and Handler, Emma Fincham with Bobby and Megan. ICTS’ FREDDs are approved for use in aviation security by the UK’s Department for Transport. FREDDs offer an efficient means of security screening cargo for explosives in an operational environment.

Photos (L & above): FREDD, Lucky at work.

ICTS IS AMONG THE FIRST UK COMPANIES TO GAIN THE NEW HOME OFFICE EXPLOSIVE DETECTION DOG TEAM ACCREDITATION. Congratulations to our Handlers, Lee Harris, Richard Hymns, Frankie Evans and Jason Kirby and their search dogs for their successful NCTAS-P accreditation. The National Canine Training and Accreditation Scheme – Private Security Industry (NCTAS-P) Government standard was launched earlier this year. This new scheme sets standards for the explosives detection dog team accreditation in the private security sector. Photo: Richard Hymns with Search Dogs, Rolo and Kiera. “We are delighted and proud of the achievements of our Handlers and their dogs. As a team we are committed to the delivery of quality services and this ac- OUR CANINE SECURITY TEAMS SUPPORTING ARSE- creditation, together with our recent FREDDs (Free NAL FOOTBALL CLUB Running Explosive Detection Dogs for use in aviation security) accreditation, demonstrates this” said An- drew Dodds, Head of Canine Security Services, ICTS UK & Ireland. Click here for the Home Office’s List of accredited explosives detection dog teams.

Our search dog teams have been back at Arsenal Foot- ball Club security screening the stadium ahead of match day. We have been working in partnership with Arsenal for over 6 years providing explosives, drug and pyrotechnic detection dog services.

Photo: Lee Harris with Search Dogs, Rosie and Millie.

AVIATION SECURITY

AN UPDATE: COVID TESTING CENTRES AT ABERDEEN An extract from an email received by Calum Willins, GLASGOW AND SOUTHAMPTON AIRPORTS Operations Manager at Aberdeen International Airport Louise Cameron, Regional Manager—Scotland, Avia- from a top public school: tion Security Services writes: In March 2021 working in “I just wanted to drop you a line to say how grateful partnership with TAC Healthcare we opened our first we were at XX for your invaluable help in ensuring Covid-19 testing centre at Aberdeen Airport. This was the smooth travel arrangements for so many of our quickly followed by testing centres at both Glasgow students at the end of term. A number of these stu- and Southampton airports. The last four months have dents hadn’t been able to travel home for over 18 seen the project evolve in several ways. In Aberdeen months and some were feeling more than a little anx- we moved to a custom-built centre and in Glasgow we ious at the prospect of international travel after such moved to a larger area to meet increasing demand. a long time. We have also adjusted the products on offer in order to meet the ever-changing travel advice and to provide Your assistance in liaising with the PCR test centre, in our customers with testing options that meet with particular, made the key element of the process so their requirements and can now offer PCR testing with much easier, as so much rested on the test results be- results delivered within 12 hours due to our onsite ing received in time to match flights.” labs. The teams in each of our locations have certainly risen to the challenge providing over 35,000 tests since opening and in doing so have provided our clients, passengers and the local communities with a valuable service which is helping them on the path to pandemic recovery.

AMERICAN AIRLINES AT DUBLIN AIRPORT Praise received from our client, American Airlines, at Dublin Airport: “If you could pass on our thanks to Peter (Burns) who found two boxes of freight left in the bulk area on AA208/209 today. These boxes were off the inbound 208 and could have easily been sent back out to ORD. Excellent work as always from Peter. Also to note that the rest of the team are performing Photo (L-R): Representatives from TAC Healthcare with Alan Stalley (ICTS well and standards are high. Thanks again.” Station Manager) and Andrew Clugston.

Photo: Mandy Grinyer, ICTS Station Manager at Southampton Airport.

BRITISH AIRWAYS BACK AT SOUTHAMPTON AIRPORT PROVIDING SECURITY SERVICES AT CAMBRIDGE AIR- PORT. It is with great excitement that the Team ICTS wel- comed the British Airways City Flyer back at South- Brian Parker, HBS Account Manager at London Gat- ampton Airport after many years. wick Airport writes, We are assisting with covering ad hoc flights at Cambridge Airport. Our duties include cabin and hold baggage screening, passenger and bag- HOT AIR BALLOONS ASCENT FROM BRISTOL AIRPORT gage screening and aircraft guarding.” BREAK WORLD RECORD Over 30 hot air balloons took to the skies above North Somerset as part of a record-breaking mass ballooning competition on 9 July 2021. The spectacle also broke the record for the largest mass ascent from an international airport runway.

Photo (L-R): Vincenzo Carbone, Paul Reynolds, Rosalba Carbone and Brian Parker.

WELCOMING JETBLUE TO LONDON ICTS’ Aviation Team is delighted to have been awarded a brand-new contract for the provision of security services to JetBlue at London Heathrow and London Gat- wick Airports. JetBlue is a major low-cost airline, and the sixth largest airline in the USA. JetBlue’s inaugural flight took off from London Heathrow Airport on 12 August 2021 and the airline will provide additional flight routes from London Gatwick from the end of September. ICTS is responsible for the provision of aviation security, including aircraft search services, passenger docu- ment verification, and passenger and baggage search- es in line with the USA’s Transport Security Admin- istration (TSA) requirements. Alan Dutt, Executive Director of Aviation Security, ICTS UK & Ireland, said, “My team and I are delighted to welcome JetBlue to the UK. We look forward to a long and fruitful partnership and are committed to supporting JetBlue with the development of their UK business.” ICE-CREAM DAY AT BRISTOL AIPORT Kevin Shopland, ICTS Station Manager at Bristol Air- port writes, “On Friday 2 July 2021 after a very difficult year with the pandemic, ICTS at Bristol Airport put on a free ice-cream day. This was open to all staff and passengers at Bristol Air- port and we also combined this with our Wellbeing Wednesdays that we currently run for all ICTS staff. In addition, it was also the inaugural flight for Jet 2 that has started operations from Bristol. It is a great relief to have another major holiday airline operating from Bristol. We were very fortunate to have nice weather for this event and it was a resounding success. The feedback

Photo (L-R): Winston Wright (JetBlue, General Manager, Airport Opera- from passengers was very complimentary.” tions PLS & GCM), Manuel (Manny) Pombo (ICTS SDM) and Courtney Cunningham (ICTS Supervisor).

ELECTRONIC SECURITY A DAY IN THE LIFE OF....

JENNY KIRKHAM, ADMINISTRATOR (CORPORATE SE- ICTS SECURITY TECHNOLOGY EFFECTIVELY STOPS CURITY SERVICES) ATTEMPTED BREAK-IN AT MAJOR CONSTRUCTION CONTRACTOR SITE When did you join ICTS? An alarm activation was received by the ASM ARC 3 July 2015 (Alarm Receiving Centre) in the early hours of a Sun- day morning in June 2021. The ASM Team monitored How did you get into the the CCTV and promptly escalated the incident to the Security Industry? local on-site security team which resulted in the arrest Initially through my broth- of two suspects. er who was an officer This incident occurred a few days after our ARC had working at Middlesex Uni- alerted the Client that the CCTV system had been versity as they were look- down. An ICTS engineer attended the site and resolved ing for someone for a the issue. temporary assignment with enrolment and other Curtis Wright, Head of Electronic Security and Moni- duties. This is where I met Itai Sher who was managing toring Services, ICTS UK & Ireland says, “The attentive that contract. A few months after finishing, the admin- monitoring and our quick reaction times led to a posi- istration position for the Corporate team came up and tive outcome and the avoidance of damage or theft. it was Itai who recommended me for the role. We are pleased to have provided a pivotal service to our client since the start our of partnership in January What are your main responsibilities within the Corpo- 2021.” rate Security Division? My main responsibilities would be ensuring that time- sheets and rosters are all processed correctly via [email protected] and creating monthly invoices and that these are all processed in a timely manner for payroll and month end and providing administration support to all corporate managers. What aspects of your job do you enjoy the most? Supporting the managers where needed, as they are all extremely busy across their own contracts so being able to assist and help resolve any queries/concerns they may have or just generally picking up administra- tive tasks to ease their workload. What are the critical skills required for a job like yours? I would say it helps to be very organised and have a great attention to detail and work to a timeline which will allow for any ad hoc tasks to be picked up without interrupting current workload. Cont. on page 28.

Cont. from page 27. JOBS FAIR IN BRISTOL ON 9 SEPTEMBER What advice would you offer a young professional The ICTS Team at Amazon will be promoting ICTS va- contemplating a career in Security administration? cancies at the Jobs Fair at Cabot Circus in Bristol on 9 September 2021 (between 11am and 3pm). This is a unique role, so be prepared to work alongside a large team covering many different administration The event is organised by Bristol City Council & De- duties. Not only will you carry out your own duties, partment for Work & Pensions. you will learn and develop new skills from across the Please help spread the word. whole of the security industry whilst working alongside other departments. This will enhance your overall experience within the administration role. How do you manage your work/life balance? I manage this by being organised and working to a timeline. This allows me to complete all my work within my working hours therefore separating my work/ life balance. I believe this is best practice and although it doesn’t work for everyone within different roles, it is vital to our mental health to ensure that we are not taking our work home.

REFER A FRIEND SCHEME

NOTICES

ICTS UK & Ireland is a wholly owned and independent subsidiary of the ICTS Europe Group. www.ictseurope.com.

Join our mailing list for an electronic version of this newsletter by sending an email to: [email protected], or view online at www.icts.co.uk. Congratulations to Charles Dunrod, Ashley Fernandes our Contract Man- (Executive Direc- ager at Amazon in ICTS UK LTD tor—Corporate Se- Bristol is in the South Block, First Floor, Tavistock House curity) and his wife, process of publish- Tavistock Square, London, WC1H 9LG on the safe arrival ing a book — “The www.icts.co.uk of their baby girl on book is designed to Tel: 0207 874 7576

26 July 2021. teach children that everything affects everything and Editor: Roberta Puccinelli Sher kindness should always be the answer!” - Charles.

OUR AD IN THE AUTUMN 2021 EDITION OF THE CITY SECURITY MAGAZINE

Disclaimer: This newsletter contains information only for internal use within the ICTS Europe Group. The publishers/editors of this newsletter make no warranty of any kind with respect to the subject matter included herein or the completeness or accuracy of material published herein and decline any liability whatsoever resulting from reliance on or use of this information.