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AZ-Training-Manual-V Company Profile ................................................................................................................................................... 2 Insurance Programs ............................................................................................................................................. 3 Homeowners Programs .................................................................................................................................................... 3 Dwelling Fire Programs ..................................................................................................................................................... 3 Auto Programs .................................................................................................................................................................. 3 Umbrella Programs ........................................................................................................................................................... 3 Boat Programs .................................................................................................................................................................. 3 Agency Information and Department Contacts .................................................................................................... 4 Agency Underwriters ......................................................................................................................................................... 4 Customer Service Department .......................................................................................................................................... 4 Territory Managers ............................................................................................................................................................ 4 Claims Service: ................................................................................................................................................................. 4 Roadsie Assistance ........................................................................................................................................................... 4 Policy Changes ................................................................................................................................................................. 5 Payments .......................................................................................................................................................................... 5 Attaching Documents ........................................................................................................................................................ 5 New Business ................................................................................................................................................................... 5 Applications & Supporting Documents .............................................................................................................................. 5 Electronic Signatures ........................................................................................................................................................ 5 CSE Insurance Company Homeowners Preferred Programs ............................................................................. 6 Underwriting/Binding Guidelines ....................................................................................................................................... 6 Policy Discounts Available ................................................................................................................................................ 8 Coverage Comparisons .................................................................................................................................................... 8 Dwelling Fire DF3 Preferred Program ................................................................................................................ 10 Underwriting/Binding Guidelines ..................................................................................................................................... 10 Major Features ................................................................................................................................................................ 11 Arizona Preferred Auto ....................................................................................................................................... 12 Underwriting/Binding Guidelines ..................................................................................................................................... 12 Policy Discounts Available .............................................................................................................................................. 14 Coverage Highlights ........................................................................................................................................................ 14 Umbrella Program .............................................................................................................................................. 16 Arizona Personal Umbrella ............................................................................................................................................. 16 AZ Training Manual Underwriting – Walnut Creek 800-282-6848 Ver. 20171001 Confidential. Agency Use Only. This information is for ease of comparison and does not change the policy contract in any way. Always refer to the policy contract for coverage information and detail. Information is subject to change without notice. 1 COMPANY PROFILE For over half a century, Civil Service Employees Insurance Group (CSE) has focused its business on quality protection, affordable rates and long-term relationships with our customers. CSE Insurance Group was founded in 1949 in San Francisco, California with a very specific goal - "to furnish insurance at equitable rates to clients and promote the interests and welfare of public employees". The company grew out of the efforts of Nelson Nichols, a 20-year postal veteran. Nichols' vision for civil servants was to form and own an insurance company that would provide competitive rates for public sector employees. The company's first salespeople were firefighters, police officers, postal workers and other government employees. In the 1980's, CSE extended its offerings to the general public, continuing with its tradition of offering quality protection at affordable prices. Today, CSE's insurance products are sold through independent insurance agents in California, Arizona, Nevada, and Utah. CSE offers a wide range of insurance products to meet your needs, including auto, home, liability and boat. In addition, CSE Insurance offers an outstanding commercial package policy. CSE Insurance Group has earned an A- financial rating from AM Best, the nation's leading insurance rating organization. This rating is based on AM Best's independent opinion of the company's financial strength, operating performance, and ability to meet its obligations to policyholders. We at CSE Insurance are proud of our customer service record. To ensure we are available when you need us the most, we provide access to claims assistance for all of our policyholders 24 hours a day, seven days a week through our "CSE Anytime Claims Service". Customer service is our number one priority. Civil Service Employees Insurance Company California Certificate of Authority # 1398-7 NAIC ID # 10693 CSE Safeguard Insurance Company California Certificate of Authority # 3008-0 NAIC ID # 18953 Civil Service Employees Insurance Company and CSE Safeguard Insurance Company are domiciled in California and licensed to do business in California, Arizona, Nevada, and Utah. AZ Training Manual Underwriting – Walnut Creek 800-282-6848 Ver. 20171001 Confidential. Agency Use Only. This information is for ease of comparison and does not change the policy contract in any way. Always refer to the policy contract for coverage information and detail. Information is subject to change without notice. 2 INSURANCE PROGRAMS HOMEOWNERS PROGRAMS Civil Service Employees Insurance Company offers a broad range of competitively priced homeowner’s insurance products to suit the needs of the civil service employee and the general public. Each product tailored to the needs of the consumer, offering special discounts and coverage enhancements for the qualifying customer. Available products include stand-alone HO3, HO4 and HO6 including seasonal and secondary residence when the primary is insured through CSE. DWELLING FIRE PROGRAMS Civil Service Employees Insurance Company offers a standalone DP3 with optional CPL or OL&T. Designed for dwellings used exclusively for residential purposes with no more than 4 units, accepting up to a total of 10 units per customer. AUTO PROGRAMS Good Drivers can expect to receive a broad range of competitively priced preferred automobile insurance products through Civil Service Employees Insurance Company. UMBRELLA PROGRAMS Knowing your clients need more protection today than ever before, Civil Service Employees Insurance Company offers an Umbrella program up to $2,000,000 in coverage at a very reasonable price. BOAT PROGRAMS A Boatowners policy is available to the owner of a watercraft (including sailboats) up to and including 26 feet in length and with a maximum speed of 45 MPH. Watercraft 15
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