E-Government Development in Georgia
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GEORGIA’S SUCCESSFUL JOURNEY TO E-GOVERNMENT E-GOVERNMENT DEVELOPMENT IN GEORGIA Irakli Gvenetadze LEPL Data Exchange Agency Ministry of Justice of Georgia GEORGIA GEORGIA – COUNTRY PROFILE Population: 4.2 million Capital: Tbilisi Area: 69,700 sq. km Highest point is Mkinvartsveri – 5047 meter GEORGIAN ALPHABET GEORGIAN NATIONAL COSTUME UN E-GOVERNMENT SURVEY 2014 Rank Rank Rank Rank GEORGIA 2014 2012 2010 2008 E-Government 56 72 100 100 E-Participation 66 73 132 143 GDP PER CAPITA RELATION BETWEEN EGDI AND NATIONAL INCOME (GNI PER CAPITA), LOVER-MIDDLE INCOME COUNTRIES WHERE GEORGIA STARTED FROM Business Registry - 2006 • Create information systems • Digitalize internal information resources • Automate information flows • Create data centers • Establish connection between agencies and regional offices IT CRUCIAL TO DELIVER REFORM BENEFITS In Georgia, reforms were taking place actively since 2004. M ain attention was paid to business process optimization and transparencyReform in organization processes. Efficiency Transparency Time Cost Availability Accountability INFORMATION TECHNOLOGIES IMPLEMENTED PROJECTS • P roperty registration, e-abstracts, • Netbooks for all first graders • Business Registry • Student Information System-ongoing; • Civil Registry • National school exam on-line • e-ID and e-signature • Automated case management system for court system; project is • Biometrical Passport in decisive phase and system is being introduced in offices • Centralized criminal case management is being introduced; • e-filing system in the Ministry of Finance of Georgia- 90 % of taxpayers are actively using this system; • e-Procurement; • Automation of tax and customs systems (the process is ongoing as reforms taking place in this direction require changes in business • e-Auction of state property; processes); • e-Auction of real estate of Tbilisi City • Case management system of tax dispute Hall; resolution; • Automation project of Enforcement Bureau • Central data storage and reporting system; • e-notary project; • Electronic Treasury project. e-treasury • Electronic directory system for state newspaper and legislative • Cash register management automation project-planned for next base– year; Official Gazette; • Automation project of Social Subsidies Agency • Electronic system for writing out VAT • Real Time Gross Settlement System of National Bank invoices; • Investment Management System of National Bank • Core Banking System of National Bank • Automation of the Ministry of Internal Affairs; • Case management program for Ombudsman; • Chancellery automation project is being implemented in all large ministries. • Computerization of schools. Schools are equipped with computers and by the end of the this year all • Criminal case management system schools (2300) will be connected to internet; RECURRING PROBLEMS Limited budget Shortage of No security qualified personnel Infrastructure No standards expensive Data incompatibility GGN – GEORGIAN GOVERNMENTAL NETWORK • Design and tender procurement - 2006 • Contract signed Sept. 1, 2007 • 100 governmental offices connected by the end of 2007 • More than 500 governmental offices connected in 2008 • Since 2009, more than 1,000 governmental connections including schools Government connected throughout Georgia with no investment, only paid 25% of commercial prices for internet and telephone. E-GOVERNMENT COMMISSION • E-government development consulting body for government of Georgia • Steering committee for GGN project “ARCHITECTURE” OF E-GOVERNANCE SERVICES ORGANIZATION CENTRIC CITIZEN CENTRIC CONNECTED GOVERNMENT Receive Information in Real Time Proper Planning Effectively Distribute Resources Health Care and of State Budget Social Security Monitor Results Municipalities Agriculture Data Exchange Agency Georgian Government Gateway Education Redundancies Eliminated CITIZEN’S CENTRIC SYSTEM Unified Automated State E-Governance System Automated Data Statistical Data Processing Medical Service Education Migration, Registration Property Demographic and other Personal Data CITIZEN Economic Activities State Social Condition Effective Public Development Policy Planning, Forecast DEA– DATA EXCHANGE AGENCY Due to the abovementioned problems, the need for establishment of an entity with relevant authority became inevitable, which would support the following activities: • Development and coordination of E-Governance • Development of legal and regulative framework • Ensure information and cyber security • Establishment of the integrated data exchange system and ensure access to information resources Parliament of Georgia adopted a law on the establishment of “Legal entity of public law under the Ministry of Justice of Georgia - Data Exchange Agency” on the basis of which since 1 January 2010, Data Exchange Agency (DEA) started its activities. E-GOVERNMENT GOVERNANCE ECO SYSTEM Government of Georgia PM Ministry of Justice E-Government Governmental Commission Data Exchange Agency CIO Council - Consulting Body for Government 1. Implementation Body for Government 2. Administration Body for Commissions DATA EXCHANGE INFRASTRUCTURE Ministry of Justice Response Ministry of Citizen Finance Bank Ministry of Education Data Exchange Agency Request Ministry of Business Health Request Re s ponse Ministry of Other Internal ministries Affairs G3 – GEORGIAN GOVERNMENTAL GATEWAY G3 – FUNCTIONAL DESIGN External Applications e-Services Catalog Submission application Portal (not a part of GG delivery) e-Forms SOAP WS Web GovTalk Web Services (SOAP) API Federation Interface HTTP POST Submission() g d Receiving module n n i SQL Identity provider r a o t t i i d n Notification engine u o Priority Services A M Registration Transaction Known facts & & Storages Admin Msgs Messaging Enrolment Audit Submission logging log Routing Services Application g d Integration n n i r a o t t Audit i i d DIS n log u o A M Internal Information System Communicationto Receiving module MY.GOV.GE – CITIZEN’S PORTAL CITIZEN’S PERSONAL PAGE PROPERTY CITIZEN’S ADDRESS OF REGISTRATION ONLINE BUSINESS REGISTRATION UTILITY PAYMENTS RECOMMENDATION TO IMPROVE SERVICES DEA Citizen’s portal Joint document exchange system Guaranteed electronic delivery system Trade facilitation System– TFS TRADE FACILITATION SYSTEM – TFS See Ports International Shipping Traders Lines Suppliers Forwarder Trade Companies Facilitation System Railway Tax & Custom Banks & Insurance Terminals Companies E-ID CARD ID CARD - WHAT IS IT? WHAT IT DOES? Identification Travel Proximity Document Document Card Online Digital Identification Signature ID CARD - ONE CHIP - TWO INTERFACES Contact Contactless PUBLIC SERVICE HALL - TBILISI CONTACTLESS INTERFACE Work ID Card Proximity Card Loyalty Card Student Card Many other uses CONTACT INTERFACE – TWO CERTIFICATES Online Digital Identification Signature PUBLIC SERVICE HALL EVERYTHING IN ONE SPACE PUBLIC SERVICE HALL EVERYTHING IN ONE SPACE PUBLIC SERVICE HALL EVERYTHING IN ONE SPACE PUBLIC SERVICE HALL EVERYTHING IN ONE SPACE PUBLIC SERVICE HALL EVERYTHING IN ONE SPACE BATUMI KVARELI RUSTAVI KUTAISI OZURGETI MESTIA TBILISI – SEPTEMBER 2012 E-GOVERNMENT LEGISLATIVE FRAMEWORK e-Document and e-Signature law – 2007 Law on Creation of Data Exchange Agency –2010 Law on Unified Information Registry –2011 Law on Information Security – 2012 Law on Personal Data Protection – 2012 LAW OF GEORGIA ON UNIFIED STATE REGISTRY OF INFORMATION Aim of the Law: establishment of a unified state registry of registers, databases, services and information systems within the public sector of Georgia A supplementary act – Instruction on standards and procedures of working with the Registry of Registers, as well as manual on the use of web-portal Categories of information to be submitted: • Establishment of a registry or service (initial registration) • Significant amendment of a registry or service • Merger, division, revocation, deletion, transfer or archiving a registry or service Data Exchange Agency as implementer E-GOVERNMENT STRATEGY E-GOVERNMENT STRATEGY • e-Services • e-Participation and Open Government • e-Health • Public Finance Management System • e-Business • ICT-Hub Georgia • Infrastructure • e-Security • Skills and e-Inclusion • Enabling frameworks and governance • Awareness INFORMATIONAL SECURITY AVAILABILITY INTEGRITY CONFIDENTIALITY false information network jamming intrusions information stealing system paralyzing CYBER SECURITY ECOSYSTEM Security Council Minister of Justice Ministry of Internal Affair Minister of Defense Data Exchange Agency 24/7 Cyber Crime Unit Military Cyber Defense Unit AUGUST 2008 Cyber attacks had far less impact on Georgia than they might on a more Internet-dependent county, where vital services like transportation, power and banking are tied to the Internet. Although reasons were also very crucial in terms of war in the country: • Misinformation of real facts by Russian Media • Aggression and patriotic spirit of Russian supporters. • Block and cut off Georgian Internet resources • Shut down media , forums, blogs in Georgia. • Impact on the Georgia's visibility on the internet and ability to communicate with the world. • Make panic and as much damage as possible to the critical infrastructures. 8 5 Who Attacked? Traffic origin comparison by hits Romania – “Record” Holder! 08/08/08 Before Attack Started 09/08/08 Under Attack Guatemala & Indonesia? Who are these guys?!! 10/08/08 Only Georgian traffic allow ed Who Attacked? You are loosers and will fail again just like in 90ies Types of attacks beside physical 86.105.36.3