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E-Government Implementation in Public Administration of Georgia

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1 Hacettepe University Graduate School of Social Sciences Political Science and Public Administration Master of Science in Public Administration E-GOVERNMENT IMPLEMENTATION IN PUBLIC ADMINISTRATION OF GEORGIA Natia Chaligava Master’s Thesis Ankara, 2018 2 E-GOVERNMENT IMPLEMENTATION IN PUBLIC ADMINISTRATION OF GEORGIA Natia Chaligava Hacettepe University Graduate School of Social Sciences Political Science and Public Administration Master of Science in Public Administration Master’s Thesis Ankara, 2018 v ACKNOWLEDGEMENTS I would like to express my sincere gratitude to Prof. Dr. Mehmet Devrim AYDIN, to my thesis supervisor for the continuous support on each stage of working process, for his patience, motivation and immense knowledge. His guidance helped me in all the time of research and writing of this thesis. I would also like to acknowledge Professors of the Hacettepe University, School of Social Sciences, Department of Political Science and Public Administration to Prof. Dr. Uğur ÖMÜRGÖNÜLŞEN, Prof. Dr. Doğan Nadi LEBLEBİCİ, Prof. Dr. Uğur SADİOĞLU, Prof. Dr. Muhittin ACAR, Prof. Dr. Hamza UYGUN and Prof. Dr. Mustafa Kemal ÖKTEM and I am gratefully indebted to their very valuable academic knowledge and experience sharing. Also I would like to express my enormous gratefulness toward the Özgür and Yasemin KUŞ, to my first Turkish language teachers. They played major role in my academic education and success and if not their tireless support I would not be able to get informed and then be a winner of Turkish scholarship in Hacettepe University. Thank you very much for your unforgettable and priceless support. Of course I would like to express my very profound gratitude to my family, to my mother and my father and of course to my sister for providing me with unfailing support and continuous encouragement throughout my years of the study and through the process of researching and writing the thesis. This accomplishment would not have been possible without them. At the end, I would like to express special gratitude to my dear husband, to Levan Bolkvadze for his tireless and limitless support and encouragement at all the stage of working process. Love you and thank you for supporting me throughout writing this thesis and my life in general. vi ABSTRACT CHALIGAVA, Natia. E-Government Implementation in Public Administration of Georgia, MASTER Thesis, Ankara, 2018. This study aims to evaluate current e-government process in public administration of Georgia and to investigate the contributions which are provided by the implementation of e-government initiatives throughout the public administration system. In order to address the purpose of the study the research consisted with four chapters, the first three chapters representing descriptive study, the literature review of the following subjects: the first chapter related to discussion on general structure of Georgian public administration system and consisted with in detailed review of Georgian public administration system since the ancient time up to the present day, the second chapter including information about theoretical framework of e- government and represents development models and interaction models of e- government developed and proposed by the scholars. The third part of this study evaluates e-government implementations in the four countries which are the top ones according to the Electronic Government Development Index and the performance of e-government policies in Georgia public administration. In the fourth part of the thesis the field study has been conducted, for the field study quantitative and qualitative research methods were consıdered appropriate, the field study intended to evaluate current e-government processes in public administration system of Georgia and to investigate the contributions which are provided by the implementation of e- government initiatives throughout the public administration system. In regards to the literature review and the outcomes of the field study it can be mentioned that government of Georgia is quite successful during the implementing e- government related initiatives and projects throughout the Georgian public administration system. The contributions were provided by e-government implementation are important, progressive and essential. The field study has been conducted enabled the measurement of perceptions of public servants towered the e- government contributions through the public administration system of Georgia. As it can be seen in the literature review government of Georgia up to the present day has already implemented several e-government related initiatives and projects and still remains the enthusiasm to keep implementation of e-government and provide more development of public administration system in regards to e-government implementation. Key Words Georgia, E-Government, Public Administration, E-Government Project vii ÖZET CHALIGAVA, Natia. Gürcistan Kamu Yönetiminde E-Devlet Uygulamaları, Yüksek Lisans Tezi, Ankara, 2018. Bu çalışma Gürcistan Kamu Yönetiminde mevcut e-devlet sürecini değerlendirmesini ve kamu Yönetim sisteminde e-devlet uygulamaları tarafından sağlayan katkıları incelenmesini amaçlamaktadır. Bu çalışmanın amacına ulaşmak için araştırma dört bölümden oluşmaktadır: betimsel çalışmayı temsil eden ilk üç bölüm, aşağıda belirtilen konularının literatür taramasını kapsamaktadır: literatür çalışmanın ilk bölümü Gürcistan Kamu Yönetim sisteminin genel yapısını ve günümüze kadar Gürcistan kamu yönetimin sisteminde yaşayan tarihsel gelişim süreçleri detaylı bir şekilde incelemektedir. E-devlet kuramsal çerçevesi hakkında bilgi içeren bu çalışmanın ikinci bölüm ise akademisyenler tarafından geliştirilen ve önerilen e- devlet gelişim modelleri ve etkileşim türlerini incelemektedir. Bu çalışmanın üçüncü bölüm elektronik hükümet gelişim endekslere göre en e-devlet projeleri en başarılı bir şekilde uygulanan dört ülke örneklerini değerlendirmektedir ayrıca bu bölümün son kısmında Gürcistan Kamu yönetim sisteminde gündeme kadar uygulayan e-devlet politikasını ve projelerini detaylı bir şekilde incelenmektedir. Tezin dördüncü bölümünde alan araştırma için niteliksel ve niceliksel araştırma yöntemlerini uygulayarak Gürcistan Kamu Yönetim sisteminde mevcut e-devlet sürecini değerlendirilmeye ve e-devlet uygulamaların kamu yönetime sağladığı katkıların araştırmaya çalıştırılmıştır. Literatür taraması ve alan araştırma sonuçları bakımından Gürcistan hükümeti, Gürcistan kamu Yönetim sisteminde e-devlet politikaları uygularken ve e-devletle ilgili girişimleri ve projeleri yürütürken oldukça başarılı olduğunu söylenebilir. E- devlet uygulamaları tarafından sağlayan katkılar oldukça önemli, ilerleyen ve esaslıdır. Yürütülen alan araştırması Gürcistan kamu yönetiminde e-devlet katkılara yönelik kamu görevlerinin algılarının ölçmesini sağladı. Literatür üzerinde yapıldığı çalışmalarına ve yürütülen alan araştırmanın sonuçlarına göre Gürcistan hükümeti günümüze kadar birçok e-devletle ilgili girişimlerini ve projelerini gerçekleştirdiği görünmektedir, ayrıca uygulanmış e-devlet projeleri Gürcistan kamu yönetiminde oldukça önemli gelişmeler sağlayıp sağlanmasını devam etmekte olduğunu söylenebilir. Gürcistan hükümeti Gürcistan kamu yönetiminde daha fazla gelişmelerini sağlamak için oldukça kararlı ve istikrarlı olduğunu söylenebilir. Anahtar Sözcükler Gürcistan, E-Devlet, Kamu Yönetimi, Elektronik Hükümet Projesi viii TABLE OF CONTENTS ACCEPTANCE AND APPROVAL ........................................................................... i DECLARATION ......................................................................................................... ii YAYIMLAMA VE FİKRİ MÜLKİYET HAKLARI BEYANI............................. iii ETİK BEYAN ............................................................................................................. iv ACKNOWLEDGEMENTS ........................................................................................ v ABSTRACT ................................................................................................................ vi ÖZET .......................................................................................................................... vii TABLE OF CONTENTS ......................................................................................... viii LIST OF TABLES .................................................................................................... xii INTRODUCTION ....................................................................................................... 1 CHAPTER: I GENERAL STUCTURE OF GEORGIA’S PUBLIC ADMINISTRATION .................................................................................................. 4 1.1. HISTORICAL DEVELOPMENT OF GEORGIAN PUBLIC ADMINISTRATION .................................................................................................. 4 1.1.1. Kingdoms at the Territory of Ancient Georgia....................................... 4 1.1.2. The First Administrative Division of Kingdom Kartli ................................ 5 1.1.3. Feudal Governance in Georgia ................................................................. 6 1.2. GEORGIAN PUBLIC ADMINISTRATION UNDER THE GOVERNANCE OF RUSSIAN EMPIRE .............................................................................................. 7 1.3. PUBLIC ADMINISTRATION OF INDEPENDENT REPUBLIC OF GEORGIA ................................................................................................................... 9 1.3.1. The First
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