Proposed Safety Improvements to Heathcote Road Narrow Bridge Over Woronora River, Engadine Engagement Report

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Proposed Safety Improvements to Heathcote Road Narrow Bridge Over Woronora River, Engadine Engagement Report Proposed safety improvements to Heathcote Road narrow bridge over Woronora River, Engadine Engagement report August 2020 | Version: 1 Contents 1 Executive Summary ................................................................................................ 3 1.1.1 Decision ..................................................................................................... 5 2 Introduction ............................................................................................................. 6 2.1.1 Background ................................................................................................ 6 2.1.2 Methodology .............................................................................................. 6 3 Engagement approach ........................................................................................... 7 3.1.1 Objectives .................................................................................................. 7 3.1.2 How engagement was done ...................................................................... 8 3.1.3 Engagement outcome ................................................................................ 9 Questionnaire Responders ...................................................................... 10 Establishment of community and Stakeholder database ......................... 11 4 Feedback and TfNSW response .......................................................................... 12 4.1.1 Questionnaire response ........................................................................... 12 Community bridge name .......................................................................... 12 Main concerns while travelling on the bridge ........................................... 12 General comments and feedback ............................................................ 13 4.1.2 Communications ...................................................................................... 14 Social Media ............................................................................................ 14 Email ................................................................................................... 14 Website ................................................................................................... 14 1800 phone number ................................................................................. 15 Virtual Message Signage ......................................................................... 15 Posters ................................................................................................... 15 4.1.3 Transport responses ................................................................................ 15 4.1.4 Out of scope ............................................................................................. 18 5 The Outcome ........................................................................................................ 19 6 Appendix A – Qualtrix questionnaire questions .................................................... 20 7 Appendix B – Community update May 2020 ........................................................ 21 8 Appendix B – community update distribution area ............................................... 22 9 Appendix C – sample of web page ....................................................................... 23 10 Appendix D – Poster ............................................................................................. 24 11 Appendix E – Facebook posts .............................................................................. 25 12 Appendix F – Facebook Live event ...................................................................... 26 Author: Chris McDonald – Communications and Stakeholder Engagement Date: August 2020 Version: 1 Publication number: 20 293 ISBN number: 978-1-922463-13-5 Division: Greater Sydney Communications and Place Proposed safety improvements to Heathcote Road bridge, Engadine – August 2020 2 1 Executive Summary Transport for NSW will close the narrow bridge over Woronora River on Heathcote Road, Engadine to deliver needed safety improvement works. We will deliver road lane widening works and improvements to the bridge approaches. This will improve traffic flow and make the bridge safer for motorists including larger vehicles. We have listened to the community, conducted traffic modelling and reviewed safety statistics to find the bridge needs safety improvements. In May and June 2020 community consultation was carried out using on-line platforms that included a questionnaire where bridge users to gather their could provide their comments about the proposed safety improvements ahead of the Review of Environmental Factors (REF) scheduled for the end of 2020. The campaign reached 210,070 people with 1,041 completing the online questionnaire. Almost half, 437, of the respondents also provided additional feedback. We have learnt: users of the bridge are highly engaged and support the safety improvements the bridge has a legacy, with its long history in the community it is of high interest 21,680 people watched the video of the bridge with an average view time of 8 seconds (5 seconds above the norm.) this bridge is still a frequently used with almost 70% of respondents daily or weekly users 8 out of 10 respondents cited bridge safety as a primary concern 708 respondents subscribed to the project database to be kept informed 95% of subscribers chose email as their preferred form of communication. Proposed safety improvements to Heathcote Road bridge, Engadine – August 2020 3 From the results of the questionnaire we know… Proposed safety improvements to Heathcote Road bridge, Engadine – August 2020 4 1.1.1 Decision Based on this information, we will continue with the development of proposed safety improvements for the Heathcote Road bridge over Woronora River. This is in line with the majority of respondents to the engagement being most concerned about the safety of motorists using the bridge. The next community consultation will be during the display the Review of Environmental Factors in late 2020, which will include a detailed scope of proposed works, environmental and road network impacts and more information about potential road closures. The community will be kept informed as this project progresses. Proposed safety improvements to Heathcote Road bridge, Engadine – August 2020 5 2 Introduction 2.1.1 Background The official name of the bridge is Bridge 152, however it is often referred to as 'the narrow bridge over Woronora River'. For the community this bridge symbolically represents a time when the bridge was one of the few connections between the south and the west. Built by the military the narrow Heathcote Road Bridge over Woronora River history dates back to 1943. The bridge sits over the Woronora River nestled amongst the spectacular Heathcote and Royal National Park. Transport for NSW is making improvements to the bridge as it road lanes are limited in width, with community concern for motorist safety when crossing the bridge. 2.1.2 Methodology Transport for NSW sought comment from users on the proposed changes. We worked within the COVID-19 pandemic restrictions to safeguard the community and our staff whilst doing our best to connect with the community. A short online questionnaire was created to collect contact details and comments from road users that we were able to reach via our communications channels. The questionnaire questions are in Appendix A. The results were collated to understand the demographics and views of participants. Proposed safety improvements to Heathcote Road bridge, Engadine – August 2020 6 3 Engagement approach The Transport for NSW project to deliver safety improvements to the over 75 year old narrow bridge over Woronora River on Heathcote Road, Engadine is in response to community feedback. In the peak of the COVID-19 pandemic, 25 May – 5 June 2020, Transport for NSW sought feedback from users of the bridge and the local community on the proposed safety improvements. The social distancing requirements during the COVID-19 pandemic have meant face to face meetings, information sessions are not an option, despite this the community was still given the opportunity to have a say. Transport for NSW developed a consultation and engagement strategy that would overcome barriers to reaching the target audience and use platforms for genuine and meaningful engagement without compromising the health and safety of staff or the community. Creative was developed for the campaign that included a 30 second video for on-line, imagery, project website page to act as the central information source and collateral (postcard and posters). All collateral and media invited community members to provide comments and feedback on the proposed bridge safety improvements, via an on-line questionnaire and a Facebook Live Event. The project website also provided additional methods for the community to provide feedback such as email and a 1800 number. Consultation needed to reach local community members and transient out of area bridge users so a combination of traditional, digital and social media platforms and VMS road signage was used and achieved an audience reach of 210,070. We received a community response of 1041 questionnaires completed and a database of 708 subscribers established for ongoing project communications. 3.1.1 Objectives To direct bridge users to our online questionnaire. To collect information from the questionnaire including contact details,
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