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American Honda Motor Co., Inc. Honda Automobile Customer Service Mail Stop 500-2N-7D 1919 Torrance Boulevard Torrance, California 90501-2746 (800) 999-1009 In Puerto Rico and the U.S. Virgin Islands: Vortex Motor Corp. Bella International P.O. Box 190816 San Juan, Puerto Rico 00919-0816 (787) 250-4318 These warranties are given by Table of Contents Introduction . 3 Customer Satisfaction Some Repairs May Be Covered Beyond the Limited Warranty A Quick Reference to Warranty Coverages Your Warranties in Detail. 11 General Warranty Provisions New Vehicle Limited Warranty Federal Emissions Warranties California Emissions Warranties Federal and California Emissions System Coverage IMA Warranty Original Equipment Battery Limited Warranty Tires Seat Belt Limited Warranty Rust Perforation Limited Warranty Accessory Limited Warranty Replacement Parts Limited Warranty Replacement Battery Limited Warranty Replacement Muffler Lifetime Limited Warranty Your Responsibility . 39 Operation and Maintenance of Your Honda How to Get Warranty Service Limitations and Disclaimer Honda Automobile Division, a division of American Honda Motor Co., Inc., gives these warranties on behalf of American Honda, 1919 Torrance Boulevard, Torrance, California 90501-2746, a California Corporation. © 2004 American Honda Motor Co., Inc. - All Rights Reserved AWL 26998 (0406) Introduction Customer Satisfaction. 4 Some Repairs May Be Covered Beyond the Limited Warranty . 7 A Quick Reference to Warranty Coverages . 8 Introduction 3 Customer Satisfaction Your complete satisfaction with your number are on the inside front cover. you and the dealership to find a Honda automobile is our main goal. Please provide the following satisfactory solution. All personnel at Honda automobile information: dealerships are thoroughly trained to • Year, model, and Vehicle Step 3 - If you disagree with the provide the best service for your Identification Number of your decision reached by the staff of vehicle. If you are not satisfied with vehicle, and its current mileage. Honda Automobile Customer any maintenance or repair work Service, you may request to have done by the dealership, follow these • The name of the dealer who sold your case reviewed in an three steps: you the vehicle. independent forum run by the Step 1 - Talk over your concerns • The name of the dealer who Council of Better Business Bureaus with the dealership's management, services your vehicle. (BBB). This program is called "BBB AUTO LINE." You may file a claim such as the Service Manager or • Date, mileage, and reason for at any time by calling the Better General Manager. In most cases, a each visit to a Honda dealership. satisfactory solution is found at this Business Bureau, toll-free, at 1-800- step. • Any non-Honda dealership repair 955-5100. Your call will be service for the problem(s). automatically directed to the BBB in your area. Step 2 - We recognize that, on some • Your daytime and evening occasions, a customer will not be telephone numbers. totally satisfied with a dealer's You may also write to: decision or actions in Step 1. If this The staff of Automobile Customer BBB AUTO LINE is the case, you should call or write Service is interested in working with Council of Better Business Bureaus Honda Automobile Customer 4200 Wilson Blvd., Suite 800 Service. The address and telephone Arlington, VA 22203-1804 4 Introduction Customer Satisfaction BBB AUTO LINE's purpose is to we want you to feel that you have problems much faster than the court resolve disputes between vehicle been treated fairly. Eligibility is system. Lawyers are usually not manufacturers and their customers. limited by your vehicle's age, involved in the resolution of claims BBB AUTO LINE's decision makers mileage, and other factors. In order through the BBB, although you may are impartial third parties who will to file a claim, you need to provide obtain one at your own expense if listen to both the customer and the your name and address, the Vehicle you choose. manufacturer and decide what can be done to resolve the disagreement. Identification Number of your vehicle, and a brief statement If you want to go to court, we do not The BBB AUTO LINE's decision is outlining the disagreement. Initially, require you to first file a claim with not binding on you unless you agree BBB may try to resolve the BBB AUTO LINE. Please note that to accept it. If you accept the disagreement through mediation. If laws in some states may require that decision, Honda will abide by it. this is not successful, your complaint you file a claim with BBB AUTO Generally, disputes submitted to will be reviewed by an impartial, LINE before you can proceed to a BBB AUTO LINE are resolved volunteer arbitrator. You may present state-operated dispute resolution within 40 days (47 days if you have the facts of your case to the process or the court system. If you not first contacted Honda about your arbitrator at an informal meeting. do not accept the decision of BBB complaint). AUTO LINE, you can still go to We encourage you to use this court. Honda offers you the opportunity to program before, or instead of, going mediate and arbitrate a disagreement to court. It is informal, free of charge through BBB AUTO LINE because to you, and generally resolves Introduction 5 Customer Satisfaction Lemon Laws Some states require you to notify the We want you to be satisfied with Many states have enacted what are manufacturer about the problem(s), your Honda automobile. If you have commonly referred to as “Lemon and some states give the any questions, please contact your Laws.” Although the details of these manufacturer, or its representative, Honda dealer or Honda Automobile laws vary from state to state, their a chance to correct the problem(s). Customer Service. main purpose is to assure you certain A state may require you to submit rights if you have problems with your complaint to a dispute your new vehicle. In general terms, resolution program, such as BBB these laws usually say that if your AUTO LINE, before proceeding to vehicle has a problem that cannot be other forums. repaired in several attempts, or has a series of problems that keep it out of Lemon Laws have many provisions. service for an extended period, you If you feel your new Honda qualifies may qualify for relief under the for consideration under the lemon lemon law in your state. law in your area, we suggest you check the laws in your state. 6 Introduction Some Repairs May Be Covered Beyond the Limited Warranty Honda may cover, on a case-by-case If your vehicle develops a problem If you are not satisfied with your basis, some or all of the cost to you feel should be repaired by Honda dealer's decision, call or write repair a problem that is not covered Honda at no cost, discuss it with Honda Automobile Customer by your vehicle's limited warranties. your dealer. Service (the address and telephone number are on the inside front cover). Please provide this information about your vehicle: year, model, Vehicle Identification Number (VIN), mileage, maintenance history, a detailed explanation of the problem, and why you think Honda should be responsible for the repair. Your request will be investigated, and you will be informed of Honda's decision. Introduction 7 A Quick Reference to Warranty Coverages This is a brief summary of the warranties covering your 2005 Honda. Please refer to the listed page for a full description of each warranty's coverage and limitations. New Vehicle Limited Warranty . 13 Every new Honda is covered, except for tires, for 3 years or 36,000 miles. The tires are warranted separately. Federal Emissions Warranties . 14 The Emissions-related Defects and Performance Warranties cover the components that make up your Honda's emissions control systems for a minimum of 3 years or 36,000 miles. California Emissions Warranties . 20 The Emissions Control Systems Defects and Performance Warranties cover the emissions components for a minimum of 3 years or 50,000 miles. IMA Warranty . 28 Original Equipment Battery Limited Warranty. 29 The original battery in your new Honda is fully covered for 3 years. Tires . 30 The original tires are warranted by their manufacturer. Your Honda dealer will be glad to assist you in contacting a local representative of the tire's manufacturer, if needed. 8 Introduction A Quick Reference to Warranty Coverages Seat Belt Limited Warranty . 31 Seat belts that fail to function properly are covered for the useful life of the vehicle. Rust Perforation Limited Warranty . 32 Honda will repair or replace any body panel on your vehicle that rusts from the inside out. This coverage extends for 5 years with no mileage limit. Coverage of Accessories and Replacement Items Accessory Limited Warranty . 33 All accessories are covered up to 3 years or 36,000 miles, depending on time of installation. Replacement Parts Limited Warranty. 35 Genuine Honda parts, when installed by your Honda dealer, are covered for 1 year or 12,000 miles. Parts purchased from, but not installed by, a Honda dealer are covered for 1 year. Replacement Battery Limited Warranty. 36 A replacement battery purchased from your Honda dealer is fully covered for the first two years, with the coverage prorated for the remaining 3 years. Replacement Muffler Lifetime Limited Warranty . 37 A replacement muffler purchased from your Honda dealer is covered for as long as you own the vehicle. Installation is included if the covered muffler was originally installed by your Honda dealer. Introduction 9 10 Introduction Your Warranties in Detail General Warranty Provisions . 12 New Vehicle Limited Warranty . 13 Federal Emissions Warranties . 14 California Emissions Warranties. 20 IMA Warranty. 28 Original Equipment Battery Limited Warranty .

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