TRIXBOX Without Tears the ICT Serial Following Asterisk@Home Without Tears
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Trixbox-2 without Tears can be downloaded here. TRIXBOX without Tears The ICT serial following Asterisk@Home without Tears If you find this book helpful and you are a private user, a small PayPal donation made to [email protected] would be very highly appreciated. If you are in Australia and don’t have Paypal, you may forward a cheque made to :Ben Sharif, PO Box 70 Kingswood NSW 2747, Australia. (For business use or using this as manual for your customers, prior arrangement with the author is required) Without Tears http://dumbme.mbit.com.au/trixbox/index1.htm The Other Dumb-Me Guide (Australianised for AU&NZ users) Versions 1.x with freePBX (Version 1.2.3e) by Ben Sharif (The Author of Asterisk@Home without Tears) About the Author Last updated on November 30, 2006 Please send comment or suggestions to me at the address below mailto:[email protected] Please do not send questions directly to me. Instead post all questions in the Whirlpool Forum below so others may also benefit from it. http://forums.whirlpool.net.au/forum-threads.cfm?f=107 First Published on 1st June 2006 This document is released under the Creative Commons By-Attrib Non-Commercial Share-Alike 2.1 licence. This work is dedicated to my wife, who has been very patient with me, Andrew Gillis and Rob Thomas whose devotions to TRIXBOX and freePBX made it all possible. * Stay tuned for our next episode – TRIXBOX version X TRIXBOX Without Tears Page 1 of 209 TRIXBOX Without Tears Page 2 of 209 TABLE OF CONTENT Foreword ........................................................................................................................................ 8 1 Introduction................................................................................................................................ 9 1.1 The Components............................................................................................................ 9 1.1.1 The IP PBX ............................................................................................................. 9 1.1.2 Phones.................................................................................................................. 10 1.1.3 SIP Gateway ......................................................................................................... 10 1.1.4 Home Network ...................................................................................................... 10 1.1.5 VOIP Service Providers ........................................................................................ 10 2 Is VOIP for You? ...................................................................................................................... 11 2.1 What is it going to cost? ............................................................................................... 11 2.2 What will the Quality of the phone calls be? ................................................................ 11 3 Installation................................................................................................................................ 12 3.1 Change default Settings............................................................................................... 15 3.1.1 To get Help ........................................................................................................... 16 3.1.2 Change IP Address (set IP address to Static) ...................................................... 16 3.2 Configure TRIXBOX using Web Browser..................................................................... 18 3.2.1 Log in to System Administration ........................................................................... 18 3.2.2 Configuring Trixbox using freePBX....................................................................... 19 3.3 General Settings........................................................................................................... 22 3.3.1 Dial Command Options......................................................................................... 23 3.4 Extensions.................................................................................................................... 25 3.4.1 Extension numbers to avoid ................................................................................. 25 3.4.2 Create Extensions................................................................................................. 25 3.5 Follow Me ..................................................................................................................... 27 3.6 Ring Groups ................................................................................................................. 28 3.6.1 Now it’s a good time to set up your softphone...................................................... 29 4 Trunks to the outside world ................................................................................................... 30 4.1 What is a Dial Pattern? ................................................................................................ 30 4.2 What is a Trunk? .......................................................................................................... 30 4.3 Let’s Create Some Trunks ........................................................................................... 31 4.3.1 Pennytel ................................................................................................................ 31 4.3.2 Oztell (SIP)............................................................................................................ 33 4.3.3 Oztell (IAX)............................................................................................................ 34 4.3.4 Astratel.................................................................................................................. 35 5 Calls Handling.......................................................................................................................... 37 5.1 Inbound Routes (Incoming Calls)................................................................................. 37 5.2 Time Conditionds ......................................................................................................... 39 Simple Time Condition.................................................................................................... 39 Complex Time Condition................................................................................................. 40 5.3 Outbound Routes ......................................................................................................... 41 5.3.1 What is an Outbound Route? ............................................................................... 41 5.3.2 How does it work?................................................................................................. 41 5.3.3 International .......................................................................................................... 42 5.3.4 Domestic ............................................................................................................... 43 5.3.5 MobileAust ............................................................................................................ 43 5.3.6 Oztellonly .............................................................................................................. 43 5.3.7 Astratelonly ........................................................................................................... 44 5.4 ENUM........................................................................................................................... 45 5.4.1 Setting up ENUM Trunk........................................................................................ 45 5.4.2 Setting up ENUM Outbound Route....................................................................... 46 5.5 How to restrict Outgoing Calls...................................................................................... 47 6 System Recordings ................................................................................................................. 51 6.1 Direct recording............................................................................................................ 51 6.2 Upload Pre-recorded Material ...................................................................................... 52 7 Digital Receptionist ................................................................................................................. 53 7.1 Setting Up Digital Receptionist..................................................................................... 53 7.2 Customising Individual Extension ................................................................................ 55 7.3 Multi-Language IVR...................................................................................................... 55 TRIXBOX Without Tears Page 3 of 209 7.3.1 Complimentary multi-language MOH.................................................................... 57 7.4 Multi-Tenants IVR......................................................................................................... 57 8 Get Under The Bonnet ............................................................................................................ 60 8.1 Editing The .conf Files.................................................................................................. 61 8.1.1 sip.conf.................................................................................................................. 61 sip_custom.conf .............................................................................................................