Hotline Service of the Ministry of Education

Of all calls received by the Service 14678 are enquiries and 785 are complaints.

InIn January January of of last last year year the the Service Service received received 1441, 1441, in in February February 1629, 1629, in in March March 1629, 1629, in in April April 1265, 1265, in Mayin May 1055, 1055, in June in June 1073, 1073, in July in July2385, 2385, in August in August 1196, 1196, in September in September 1441, 1441, in October in October 974, 974, in in November 613 and in December 762 calls.

The analysis of the calls received by the Service shows that a community has been taking a close interestinterest in reforms in reforms implemented implemented in the in education the education field. field. Over Over 70% 70% of enquiries of enquiries were were about about the the organization,organization, conduction conduction of of the the centralized centralized exams exams for for the the recruitment recruitment of of teachers teachers to to schools schools and and their their results.results. Others Others were were about about programs programs implemented implemented in inthe the education education system, system, international international projects, projects, nationalnational and and international international subject subject Olympiads, Olympiads, funding funding of of education education system, system, study study abroad, abroad, additional additional education,education, admission admission to to the the different different levels levels of of education, education, and and queries queries regarding regarding the the new new assessment assessment systemsystem at at leaving leaving classes classes of of secondary secondary schools, schools, higher higher and and secondary secondary special special education education institutions. institutions. OtherOther calls calls were were about about the thereception reception and and nostrification nostrification of educational of educational documents, documents, organization, organization, conduction and reception of results for students subject Olympiads.

SomeSome queries queries were were about about the the organization organization and and management management of ofeducation education at at all all levels, levels, study study abroad,abroad, teaching teaching load, load, salary salary accounting, accounting, reception reception and and recognition recognition of of educational educational documents, documents, and and issuesissues concerningconcerning preschool,preschool, general,general, vocational,vocational, secondarysecondary specialspecial andand higherhigher educationeducation institutions.institutions.

AllAll queries queries received received by by the the Hotline Hotline Service Service of of the the Ministry Ministry were were responded. responded. The The complaints complaints were were investigatedinvestigated byby thethe relevantrelevant departmentsdepartments andand structuralstructural unitsunits ofof thethe Ministry.Ministry.

In 2012, the Hotline Service received 785 complaints from general, vocational, secondary special, higherhigher and and out-of-school out-of-school education education institutions. institutions. The The majority majority of them of them were were received received from from general general educationeducation establishments. establishments. Complaints Complaints were were mostly mostly received received from from schools schools of of Baku; Baku; some some of of them them were were fromfrom schools schools of of Sumgayit, Sumgayit, Ganja Ganja and and Shirvan Shirvan cities. cities. Moreover, Moreover, the the Service Service received received complaints complaints from from Absheron,Absheron, Goranboy, Goranboy, Khachmaz, Khachmaz, Gadabay, Gadabay, Sheki, Sheki, Gabala, Gabala, Shamakhi, Shamakhi, Lerik, Lerik, Astara, Astara, Masalli, Masalli, Saatli, Saatli, Beylegan,Beylegan, Agdam, Agdam, Goygol, Goygol, and and Lankaran Lankaran districts. districts. They They were were about about the the organization organization of of teaching teaching process process at secondaryat secondary schools, schools, shortcomings shortcomings in material in material and technical and technical equipment equipment fields, fields, failures failures at the at the management, and etc.

OtherOther queries queries were were about about the the organization organization and and management management of of teaching teaching process process at at vocational vocational schools, delay in the payment of stipends and salaries, and etc.

TheThe Service Service also also received received calls calls regarding regarding the the provision provision of impartial of impartial assessment assessment of students’ of students’ knowledge in winter and summer exam sessions at higher and secondary special education institutions inin the the 2011/2012 2011/2012 academic academic year year and and solution solution of of negative negative occurrences. occurrences. These These types types of of calls calls received received by by thethe Service Service and and Anti-Corruption Anti-Corruption Working Working Group Group of of the the Ministry Ministry of of Education Education in in January January and and June June of of 2012 2012 were investigated by the Ministry staff and volunteers from some non-governmental organisations.

TheThe complaints complaints received received from from universities universities were were about about non-receipt non-receipt of graduate of graduate diplomas, diplomas, organizationorganization of of exams, exams, delay delay in in the the payment payment of of stipends, stipends, demanding demanding money money for for examinations, examinations, delay delay in in issuingissuing diploma, diploma, dissatisfaction dissatisfaction with with exam exam results, results, demanding demanding fees fees for for diplomas, diplomas, exclusion exclusion of of students students fromfrom the the examination, examination, improper improper organization organization of of teaching teaching process, process, incorrect incorrect assessment assessment of of students' students' knowledge, failure in the provision of students with exam questions, selling textbooks to students, etc.

TheThe Hotline Hotline Service Service of the of the Ministry Ministry has has cooperated cooperated with with exam exam centers centers and and Hotline Hotline services services establishedestablished at at universities universities during during the the winter winter and and summer summer exam exam sessions, sessions, and and invited invited NGO NGO and and media media representativesrepresentatives to to take take part part in in the the process process to to ensure ensure publicity publicity and and transparency transparency of of results. results. As As a a result result of of measures taken during the exam sessions the objectivity and transparency have increased and number ofof complaints complaints has has decreased. decreased. In In 2012, 2012, the the Service Service received received a total a total of of 102 102 queries queries from from universities, universities, includingincluding 14 queries 14 queries from from Azerbaijan Azerbaijan Institute Institute of Teachers of Teachers and and its affiliates, its affiliates, 13 from 13 from Baku Baku State State University,University, 9 from9 from Azerbaijan Azerbaijan State State Pedagogical Pedagogical University, University, 9 from9 from Sumgait Sumgait State State University, University, 8 from8 from AzerbaijanAzerbaijan University University of of Languages, Languages, 3 3from from Azerbaijan Azerbaijan State State Economic Economic University, University, 3 3from from Azerbaijan Azerbaijan TechnologyTechnology University, University, 2 from 2 from Azerbaijan Azerbaijan State State Oil Oil Academy, Academy, 2 from 2 from Ganja Ganja State State University, University, 2 from 2 from AzerbaijanAzerbaijan University University of of Tourism, Tourism, 2 2 from from Azerbaijan Azerbaijan State State Agricultural Agricultural University, University, 2 2 from from Baku Baku Slavic Slavic University,University, 1 1 from from Azerbaijan Azerbaijan University University of of Culture Culture and and Arts, Arts, 1 1 from from Lankaran Lankaran State State University, University, 1 1 from from

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AzerbaijanAzerbaijan Technical Technical University, University, 1 1 from from Azerbaijan Azerbaijan Academy Academy of of Arts, Arts, 1 1 from from Azerbaijan Azerbaijan State State Academy Academy of Physicalof Physical Culture Culture and Sports, and Sports, 7 from 7 fromAzerbaijan Azerbaijan International International University, University, which which activity activity was was suspended,suspended, 4 4 from from Qafqaz Qafqaz University, University, 3 3 from from Baku Baku Eurasia Eurasia University, University, 3 3 from from Baku Baku Asia Asia University, University, 3 3 fromfrom Western Western University, University, 3 from3 from Tafakkur Tafakkur University, University, 2 from2 from Baku Baku Business Business University, University, 1 from1 from Odlar Odlar YurduYurdu University, University, 1 from 1 from Azerbaijan Azerbaijan Cooperation Cooperation University University and and 1 from 1 from Azerbaijan Azerbaijan Social Social Political Political University. This number is 35% less than the number of calls received from the universities in 2011.

DirectorsDirectors of of Gazakh, Gazakh, Shamakhi, Shamakhi, Salyan, Salyan, Guba Guba and and Agjabedi Agjabedi affiliates affiliates of of AIT AIT were were dismissed, dismissed, 11 11 personnelpersonnel of of Baku Baku State State University, University, 3 3of of Azerbaijan Azerbaijan State State Pedagogical Pedagogical University, University, 4 4of of Sumgait Sumgait State State University,University, more more than than 20 20 staff staff of of Azerbaijan Azerbaijan State State Economic Economic University University and and 4 4 of of Azerbaijan Azerbaijan Cooperation Cooperation UniversityUniversity received received a a disciplinary disciplinary punishment punishment as as a a result result of of reviewed reviewed complaints complaints received received by by the the Hotline Hotline Service of the Ministry, as well as Hotline services and examination centers of universities.

Officials,Officials, who who committed committed deficiencies deficiencies in in their their activities activities were were punished, punished, dismissed dismissed and and received received a reprimand,a reprimand, as well as as well other as other administrative administrative penalties penalties as a resultas a result of complaints of complaints received received and and investigatedinvestigated by bythe the Hotline Hotline Service Service of the of the Ministry. Ministry. Heads Heads of education of education establishments, establishments, who who have have shortcomingsshortcomings in their in their activities, activities, have have received received relevant relevant tasks. tasks. Directors Directors of number of number of investigated of investigated schoolsschools were were recommended recommended to to increase increase spiritual spiritual and and mental mental environment environment and and enforce enforce labor labor discipline discipline at schools headed by them.

LastLast year, year, information information and and conclusions conclusions regarding regarding the the results results of of investigated investigated queries queries received received by by thethe Hotline Hotline Service Service were were published published on theon the website website of the of the Ministry Ministry of Education; of Education; in the in the newspaper newspaper “Azerbaijan“Azerbaijan muallimi”, muallimi”, “Tehsil “Tehsil kheberleri” kheberleri” magazine magazine and other and other print print media. media. Moreover, Moreover, more more informationinformation on on the the activity activity of of the the Service Service were were provided provided on on TV TV and and radio radio channels, channels, as as well well as as published published inin differentdifferent newsnews portalsportals andand newspapersnewspapers throughoutthroughout thethe year.year.