Fiji Cyclone Update – as at 1100 29Feb16

For passengers with travel affected by Cyclone Winston, Rosie Holidays’ policy is as follows: For clients with travel booked to affected hotels and resorts in for departures until 6 March 2016, Rosie Holidays’ amendment fee is waived for travel rebooked for departures up to 30 April 2016 (unless the affected resort re-opens at a later date). Alternatively, credit can be held in suspense for 12 months from the date of purchase, with no Rosie Holidays’ cancellation fees. Note that airline, hotel and other supplier fees and charges may still apply. 1. Fiji Airways & Fiji Link – Normal operation. Flights back to normal to Labasa, and Savusavu. 2. Virgin – all flights operating as normal today Monday 22 Feb. 3. Pacific Island Air – no damage to any helicopters or planes and services are operational. 4. Island Hoppers – fully operational. 5. South Sea Cruises – Day Cruises to South Sea Island (Full Day, Combo Cruise, Finding Nemo and Half Day) are operating normally. Seaspray Day Sailing Adventure is operating but there will be no village visit for approximately one week. Currently there are no other Day Cruises available. All scheduled Resort Connection services to the are now operating normally, excluding Route 3. Any resort guests travelling must have confirmation that their resort will accept house guests. service via Route 7 is operating as normal. Any resort guests travelling must have confirmation that their resort will accept house guests.  Policies: South Sea Cruises will not be charging for any service that has been cancelled as a result of T.C. Winston. Therefore, any South Sea Cruises' vessel transfers that were booked from 20 to 25 February 2016 to a property that isn't open for operation will not be charged, thus allowing all agents/wholesalers to provide a refund to their clients. For all clients who were booked to travel on a South Sea Cruises day cruise that has been cancelled by the operator will not be charged, thus enabling all agents/wholesalers to provide a full refund to their affected clients. 6. Awesome Adventures Fiji - At present we are trying our best to accommodate all clients who have a confirmed booking with us. However, we do evoke the right to use the substitute clause to alter itineraries to enable all affected clients to be accommodated in an alternative property of a similar standard as originally booked in the event that the originally confirmed property is closed. If Awesome Adventures Fiji is still unable to accommodate any confirmed bookings with the inclusion of the right to substitute clause then clients will be given the option to cancel their booking and receive a full refund. If a client has decided that they will not continue to travel to Fiji as a result of the recent adverse weather and wishes to cancel their reservation due to travel prior to 15 March 2016 to a property that is not scheduled to be open on their date of travel, the clients will be given until 02 March 2016 to advise Awesome Adventures Fiji in writing of their decision and will be given a full refund. Please note, that if there is a property that is included in the clients' package that will be applying a cancellation fee in the event that your client cancels than this associated fee will be passed onto the client. If clients have a confirmed booking to properties who are open for operation the normal cancellation policy applies as follows: Cancellation fees apply on the total package price: Less than 7 days notice 100% Less than 14 days notice 50% Less than 30 days notice 25% 7. Blue Lagoon Cruises - The cruises are operating as per schedule and normal cancellation fees will apply. In the event a client wishes to cancel the following charges apply: More than 60 days forfeit deposit (unless transferring date) 31 to 60 days forfeit 60% of applicable fare Up to 30 days forfeit 100% of applicable fare 8. Captain Cook Cruises – all staff and boats are fine. Next sailing will be the Lau Cruise departing 1March. Due to comms being down with the Yasawa islands it is unknown the impact of some of the smaller villages and islands that the boat visits. Dinner and day cruises will start operating in the next few days (specific date unknown). 9. Blue Lagoon Cruises - 'Fiji Princess' is scheduled to depart Denarau at 12pm tomorrow, Tuesday 23 February and cruise to Nanuya Lailai. The cruise itinerary will be subject to local conditions and adjusted if necessary. 10. Tokatoka – fully operational. 11. Starwood Denarau properties - The Westin Denarau Island Resort & Spa, Sheraton Fiji Resort and Sheraton Denarau Villas – have sustained some damage with the extent of damage still being assessed. These properties remain open with limited services available and the key priority being the comfort and ongoing safety of all those in-house. Unfortunately we are still experiencing power failure and certain services such as air-conditioning, hot water, TV and limited guestrooms lighting will be affected until power is fully restored by the Fiji Electricity Authority and we anticipate this to happen in the next day or so. Sheraton Fiji Resort – Unfortunately during this time we do not have hot water, air conditioning, limited guestroom lighting and televisions. Therefore we regret to advise you that the hotel will not be accepting any new arrivals at this stage until the 26th of February. For existing bookings arriving 21st – 25th February inclusive we are recommending that guest either send through an email request to change dates or to cancel the booking entirely which will be without penalty. Sheraton Resort & Spa, Island – closed until further notice. For all Starwood Fiji properties, early departures, date changes and cancellations can be made without penalty up until 25 February for arrivals 21-25 February and are strongly recommended due to the limited services available. 12. Hilton Fiji – fully operational. 13. Radisson Blu Denarau – fully operational. 14. Accor properties - For all reservations with a date of arrival between Saturday 20th February and Friday 26th February – any cancellation or amendment between these dates will not incur a cancellation fee and for any pre-paid reservations, a full refund will be facilitated upon the guest and/or booking agent confirming cancellation/amendment to the individual hotel.

For all reservations with a date of arrival after Friday 26th of February – normal cancellation policy will apply.

 All hotels are operating.  All Accor hotels remain on generator as the national power supply in Fiji has not yet resumed.  Water service remains intact and fully operational.  Food and beverage supplies are well catered for and substantial stock remains in place.  Telephone/Internet services remain challenging and are limited. Sofitel Fiji Resort & Spa

The main pool is open and Waitui Beach Club should be cleaned up and operating by tomorrow/Wednesday. The gardens and grounds have sustained some damage with some trees having fallen, but many have been cleared and the general clean-up continues.

Lagoon restaurant, Café La Parisienne, Latitude Bar and Breeze Bar are all open.

Salt restaurant is scheduled to re-open this evening on a limited menu.

So Spa, the fitness centre and Turtle club are all open.

Mercure Nadi, Novotel Nadi and Novotel Suva - fully operational

Food & beverage outlets are serving breakfast, lunch and dinner (on reduced menu).

15. First Landing – fully operational. 16. Fiji Orchid – closed until further notice. No bookings. 17. Wananavu – receiving guests from Friday 26 Feb. 18. Volivoli – receiving guests approx 01 June exact date not confirmed. No bookings. 19. Outrigger Fiji – fully operational. 20. Warwick Fiji – fully operational. 21. Naviti – fully operational. 22. Hideaway – fully operational. 23. InterContinental Fiji – fully operational. 24. Shangri-La Fijian – fully operational. Three of our restaurants are currently operational including the Lagoon Terrace, Golden Cowrie Restaurant and our Yanuca Island Cafe. We are currently offering our in-room dining menu at the Black Marlin Bar (and Yanuca Island Cafe) and our Takali lunch and dinner a-la-carte menus at the La Piazza. Our Takali, Cafe Coral and Lagoon Pool bars will re-open once the pools in all these areas re-open in the next two days. Our outlets that are currently closed as a result of the inclement weather should re-open by Wednesday, 24 February 2016. 25. Crusoe’s Retreat – fully operational. 26. The Pearl – fully operational. 27. Nanuku Auberge Resort – will be fully operational by 01Mar16. 28. Royal Davui – taking new arrivals from 24Feb16. 29. Beqa Lagoon Resort – fully operational. 30. Toberua – fully operational and taking overflow guests if required. 31. – receiving guests 01June. Full refunds will be given. 32. Plantation Island, Lomani and Raffles - We’re pleased to inform you that Plantation Island Resort, Lomani Island Resort and Raffles Gateway Hotel have come through Tropical Cyclone Winston safely. All guests and staff are currently safe and the resorts experienced no structural damage. Clean-up is now underway.

Those guests who would like to postpone their travel can do so until any date in 2016 that has availability without penalty.

 Plantation – accepting guests from 23 Feb 16  Lomani – accepting guests from Monday 22 Feb 16  Raffles – accepting guests Monday 22 Feb 16  Cat - Malolo Cat is running from today for Lomani guests and tomorrow for Plantation guests. For those that would prefer to cancel we can provide an official letter outlining the cyclone details to assist with claiming travel insurance.

33. – is currently closed until 28 Feb anyway but has sustained some damage. Vomo now receiving guests 15 May 16. VOMO will provide you with the following options for all stays up to and including 14th May, 2016. 1. Defer travel until a later date. Should the booking have been in the 2015/16 contract period ending 31 March, 2016 we will honour the old rates for the new booking period and clients may travel anytime up to 31 March, 2017 a) If clients were on a Stay 7 Pay 5 or Stay 5 Pay 4, they may rebook into any stay pay period only, including 15 May to 17 June, 18 July to 16 September, 10 October to 23 December and 09 January to 31 March. b) If clients were on the Summer Upgrade Special, this will still be honoured, subject to availability at the time of booking in the above time frames. c) If clients wish to re book into a period that is outside stay pay dates, they can pay the additional nights that were formerly going to be free on the stay pay special. d) If clients were travelling outside stay pay periods, they may travel at any time up to 31 March, 2017 subject of course to availability.

OR

2. Cancellations for bookings who were due to stay prior to 14th May, 2016 will be eligible for full refund if prepaid.

34. Tokoriki Island Resort – receiving guests from Thursday 17 March. All travel prior to the 17th of March 2016 - Management would like to request your assistance to us in these difficult times, that all bookings currently in place for travel prior to the 17th of March 2016: 1. Defer travel until a later date. Should the booking have been in the 2015/16 contract period ending 31 March 2016 clients may travel anytime up to 31 March 2017 (subject to availability). NOTE: if clients are booked on a contracted special, these offers will be honoured if new travel dates fall within the following dates: 17 March 2016 to 31 May 2016 and 01 December 2016 to 20 Dec 2016 and 5 Jan 2017 to 31 March 2017 2. If clients are not able to defer their travel we request that they claim on travel insurance. Should neither of the above be an option a full refund will be extended if prepaid. Travel post 17th March 2016 standard resort policy applies. 35. – closed until further notice. Re-open 28 July 16. 36. Musket Cove – receiving guests Wed 24 Feb. 37. – receiving guests Tuesday 23 Feb. 38. Malolo – receiving guests Saturday 27 Feb. 39. Likuliku – receiving guests Saturday 5 March. 40. – receiving guests 14 March but with reduced inventory and repair work will still be ongoing as well. 41. Bounty Island – fully operational. 42. Tropica Island – fully operational. 43. Musket Cove – fully operational. 44. Island – receiving staying guests 01 April however receiving day trippers now. No bookings. 45. Island – TBA. 46. Funky Fish – receiving guests Tuesday 01 March.

47. Yasawa Islands in general – comms are down still. Receiving guests Tuesday 1 March 48. Awesome Adventures – 0830 Yasawa flyer left today. Status of smaller islands are as follows:  Barefoot Kuata – receiving guests Tuesday 1 March  Wayalailai Ecohaven – TBA  Naqalia Lodge – TBA  Octopus Resort – Saturday 27 Feb  Viwa Island – closed until further notice  Paradise Cove – Saturday 27 Feb  Mantaray Island – Sunday 28 Feb  Barefoot Manta – Tuesday 1 March  Botaira Beach Resort - Saturday 5 March  Korovou Eco Resort – TBA  White Sandy Beach – TBA  Navutu Stars – Tuesday 1 March  Long Beach resort – Friday 26 Feb  Bay of Plenty – TBA  Nanuya Island Resort – Saturday 19 March  Gold Coast Resort – TBA  Coralview Island Resort – TBA  Coconut Beach Resort – Thursday 25 Feb  Oarsman Bay Lodge – TBA  Blue Lagoon Beach Resort – Saturday 27 Feb  Nabua Lodge – open  Safe Landing Resort - open 49. Matangi - no structural damage post Tropical Cyclone Winston. However there will be a bit of clean-up required so recommend anyone arriving in the next 3 weeks to defer their travel until after 21 March 2016. No bookings to relocate. 50. Qamea – fully operational however for those upcoming bookings within the next month where guests might not feel comfortable visiting Fiji, we will allow guests to re-book without penalty. 51. Paradise Taveuni – closed until further notice. 52. Taveuni Island Resort – TBA. 53. Taveuni Palms – TBA. 54. Jean Michel Cousteau Resort – receiving guests from 1 May 2016, pending further assessment.

For all April bookings, we will offer guests the option to rebook any time from 1 June 2016 up to 30 April 2017 (subject to availability) without any further fees. We are hoping that your clients can be flexible with amending their dates, so that they experience that special Jean-Michel Cousteau Resort legendary service and special ambience. If your clients are not able to amend their dates, we will refund the value of their stay. Our mission is to have the resort operational as soon as possible and to help our magnificent staff rebuild their homes. Our Savusavu community foundation has already arranged for medicine, water, food and cyclone proof tents for the two major villages where most of our staff live.

We have also amended conditions for guests booked in over the Easter holiday period (19 - 31 Mar 2016) for them to now travel from 1 Jun 2016 - 30 April 2017 subject to availability ( no fees)

55. Namale – receiving guests 1 April 56. Koro Sun – no bkgs held We thank you for your patience during this very unfortunate time. Please find Koro Sun Resort & Rainforest Spa’s Booking & Cancellation policy post Cyclone Winston below.

The Resort is currently CLOSED until 15 March 2016.

In addition to the resort closure ALL EDGEWATER resort room categories will REMAIN OFFLINE until 1 June 2016 with the EDGEWATER BURE CATEGORY OFFLINE until 1 August 2016. For ALL bookings in place from NOW to 15 March 2016 the following applies:

Guests can:

1. Defer travel without penalty through March 31, 2017 with existing rates honoured. In addition to this, any booking of 5 nights or more that postpones travel until a later date will receive a $200FJD resort credit and couples massage for 1 hour in our Rainforest Spa.

2. If unable to differ travel we request that you contact your travel insurance provider to make a claim.

For bookings confirmed in Edgewater Room Categories: Please offer guests the option to rebook another room category available and in addition they will receive a revised discounted rate of 30% off the room category selected.