International Journal of Quality & Reliability Management The effect of quality management on the service quality and business success of logistics service providers Wolfgang Kersten, Jan Koch, Article information: To cite this document: Wolfgang Kersten, Jan Koch, (2010) "The effect of quality management on the service quality and business success of logistics service providers", International Journal of Quality & Reliability Management, Vol. 27 Issue: 2, pp.185-200, https://doi.org/10.1108/02656711011014302 Permanent link to this document: https://doi.org/10.1108/02656711011014302 Downloaded on: 16 February 2018, At: 01:35 (PT) References: this document contains references to 55 other documents. To copy this document:
[email protected] The fulltext of this document has been downloaded 6834 times since 2010* Users who downloaded this article also downloaded: (2010),"Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships", Managing Service Quality: An International Journal, Vol. 20 Iss 6 pp. 496-510 <a href="https:// doi.org/10.1108/09604521011092857">https://doi.org/10.1108/09604521011092857</a> (2008),"Logistics service quality: a new way to loyalty", Industrial Management & Data Systems, Vol. 108 Iss 5 pp. 650-668 <a href="https://doi.org/10.1108/02635570810876778">https:// doi.org/10.1108/02635570810876778</a> Access to this document was granted through an Emerald subscription provided by emerald-srm:438847 [] For Authors Downloaded by Hamburg University of Technology At 01:35 16 February 2018 (PT) If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all.