Análise De Modelos De Negócio De Companhias Aéreas De Passageiros
Analysis of passenger airlines’ cargo business models João Nuno Vilela da Silva Thesis to obtain the Master of Science Degree in Civil Engineering Supervisor: Professor Vasco Domingos Moreira Lopes Miranda dos Reis Examination Committee Chairperson: Professor João Torres de Quinhones Levy Supervisor: Professor Vasco Domingos Moreira Lopes Miranda dos Reis Members of the Committee: Professor Maria do Rosário Maurício Ribeiro Macário July of 2014 Acknowledgments Accomplishing this dissertation demanded an extra effort and dedication from myself, as well as some of the people that I had the opportunity to contact, in which I would like to express my gratitude. To Professor Vasco Reis, my dissertation supervisor, for all the support and encouragement given throughout this work, for the availability and knowledge shared regarding air cargo transport. To all the interviewed cargo agents, their know-how deeply contributed to this dissertation viability and my personal knowledge. My sincere acknowledgement to Mr. Amilcar Horta, Account Manager in Portugal from AF-KLM Cargo, Mr. Bruno Aires, Cargo Manager at TAP Cargo, Mr. Fernando Gomes, Cargo Manager in Portugal from Emirates SkyCargo, Mr. Mário Ferreira, Country Manager in Portugal from Lufthansa Cargo, Mr. Paulo Quelhas, Commercial Manager Spain & Portugal from British Airways World Cargo, Mrs. Teresa Mourão, Cargo Manager from Iberia Cargo, Mr. Onur Simsek, Cargo Agent from Turkish Cargo, Mr. Jan Odermatt, Cargo Manager from SWISS WorldCargo, Mr. Linus Virtanen, Cargo Manager from Finnair Cargo, Mr. Herman Hoornaert, Head of Cargo from Brussels Airlines Cargo and Mr. António Sousa, Cargo Manager at SATA Cargo. To English teacher Ângela Gonçalves, for the final review of this document.
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