The North East NHS Independent The PALS team covers community services Complaints Advocacy (ICA), Cloverleaf provided in Hambleton, Richmondshire, Advocacy, or the Citizens Advice Bureau Middlesbrough and Redcar and Cleveland (CAB) can provide independent advice area along with: and generally support you with your complaint. • The James Cook University Hospital, Middlesbrough They can be contacted on: • Friarage Hospital, Northallerton North East NHS ICA • Redcar Primary Care Hospital email:
[email protected] • Guisborough Primary Care Hospital Patient Advice and telephone: 0808 802 3000 or visit: • Carter Bequest Hospital, Middlesbrough www.nenhscomplaintsadvocacy.co.uk • East Cleveland Primary Care Hospital, Liaison Service (PALS) Brotton North Yorkshire NHS Complaints • The Rutson Rehabilitation Unit, Patient Information Advocacy Service (Cloverleaf) Northallerton email: helpwithnhscomplaints@ • Friary Community Hospital, Richmond We cloverleafadvocacy.co.uk • Lambert Memorial Community Hospital, want to hear telephone: 0300 012 4212 or visit: Thirsk www.helpwithnhscomplaintsnorthyorks. • Marske Medical Practice your compliments, org • Resolution Health Centre, comments, concerns CAB Middlesbrough or complaints ... You can search for your local CAB at: ... we are here www.citizensadvice.org.uk If you require any assistance with this to help leaflet or if you have any particular needs which prevent you from raising your Confidentiality views, please contact the PALS Team. We want to take action that will help prevent similar problems occurring in the Author: Patient Relations Department future and improve the standards of care The James Cook University Hospital we provide by listening to your views. Marton Road, Middlesbrough, TS4 3BW. Tel: 01642 850850 Making a comment or raising a concern or complaint should not affect the Friarage Hospital, Bullamoor Rd, Northallerton, treatment or care provided, and details North Yorkshire, DL6 1JG.