VOLUNTEER MANUAL] the Reuben H
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2014 Reuben H. Fleet Science Center [VOLUNTEER MANUAL] The Reuben H. Fleet Science Center seeks to inspire lifelong learning by furthering the public understanding and enjoyment of science and technology. Table of Contents Welcome…………………………………………………………………………………………………………………….2 General Information…………………………………………………………………………………………………...2 Contacts………………………………………………………………………………………………………………….…..2 The Fleet in a Nutshell…………………………………………………………………………………………………3 Who is Reuben Hollis Fleet?.............................................................................................3 Fleet History……………………………………………………………………………………………………………..4-5 Fleet Volunteer Positions…………………………………………………………………………..…………………6 Volunteer Program Policies…………………………………………………………………………………….7-12 Perks and Benefits………………………………………………………………………………..……………….13-14 Radio Use……………………………………………………………………………………………….……………..15-16 Emergency and Safety Procedures………………………………………………………..……………….17-22 Uniform and Dress Code…………………………………………………………………….………………….23-27 Handbook Acknowledgement…………………………………………………………………………………….28 Museum Terms 101: An Exhibit is a visitor experience that may take many formats such as a display of objects or interactive components; it may include graphic panels or multimedia components. A group of themed exhibits makes up an Exhibition. A Gallery is an exhibition room or space. 1 Welcome! Welcome to the Reuben H. Fleet Science Center Volunteer Program! Thank you for investing your time here, we appreciate our volunteers! Volunteers play a critical role in the daily operation here at the Fleet and are a key ingredient towards helping us achieve our Mission Statement of inspiring lifelong learning in the community. We are sure that your experience as a volunteer here will be rewarding. This manual will provide you with important information, please make sure to read it thoroughly before your Orientation and Classroom Training. General Information Mission Statement: The Reuben H. Fleet Science Center seeks to inspire lifelong learning by furthering the public understanding and enjoyment of science and technology. Physical GPS Address: 1875 Space Theater Way San Diego, Ca. 92101 Mailing Address: PO Box 33303 San Diego, CA 92163 Telephone: (619) 238-1233 Website: www.rhfleet.org Hours: We open 365 days a year at 10:00 a.m. (exception: 11:30 a.m. on Christmas day). Closing times vary—check our website for updates. Contacts Volunteer Programs & Training Manager: Tanja Schroeder/ ext. 835/ [email protected] Museum Ambassador Supervisor: Sienna Rowden/ ext. 762/ [email protected] Exhibits Experience Supervisor: Mary French/ ext. 834/ [email protected] Volunteer Program Assistant: [email protected] Schedule Change Requests: [email protected] 2 The Fleet in a Nutshell The Reuben H. Fleet Science Center (“the Fleet”) is a nonprofit organization dedicated to inspiring lifelong learning by furthering the public understanding and enjoyment of science and technology. The Fleet is home to the world’s first and Southern California’s only IMAX Dome Theater, presenting the biggest films on the planet. Its unique configuration wraps the audience in images and provides the illusion of being suspended in space. Film topics take audiences from outer space to under water and every place in between, and are generally suitable for all ages. The Reuben H. Fleet Science Center features more than 100 interactive science exhibits in eight galleries, as well as major traveling exhibitions. Who is Reuben Hollis Fleet? Major Reuben H. Fleet was a pioneer American aviator and earned his pilot’s wings in 1917. He was commissioned by President Woodrow Wilson to establish the US Air Mail Service, which he did in two weeks at the age of 33. In 1922, he left the Army and a year later founded Consolidated Aircraft in New York. In 1935, he relocated to San Diego and during World War II his business prospered selling seaplanes and Liberator bombers to the US government and its Allies. Reuben H. Fleet and his family made the essential gift which brought into being this Science Center and, hence, is the namesake of the Reuben H. Fleet Science Center. 3 Fleet History 1957- On March 20th, a group of San Diegans met and proposed building a museum of science and industry with a planetarium as the major attraction. In August, they formed the San Diego Hall of Science, which is now known as the San Diego Space and Science Foundation. 1965- Two employees of General Dynamics, Dr. Edward Creutz (the first director of research for General Dynamic’s Atomic Division), and James Crooks, Jr. (an electronics engineer and early Atlas program pioneer) developed and unveiled a model of a planetarium with a revolutionary new concept for the proposed science museum. Departing from tradition, the new concept featured a seventy-six foot dome tilted at a twenty-five degree angle away from the audience. This was to give the illusion of being suspended in space. In addition to facilitating the sensation of space travel for the planetarium shows, the tilted dome also served as the screen for a new motion picture system which was developed for this theater. OMNIMAX (now IMAX) is still the largest motion picture projection system in the world. 1969- The City and County of San Diego, in a Joint Powers Agreement, established the San Diego Planetarium Authority to oversee the issuance of $3 million in revenue bonds for the development of the Planetarium and Exhibits Galleries. In addition, through the Reuben H. Fleet Foundation and members of the Fleet family, $1 million was provided for special equipment in the Space Theater and development of exhibits for the Galleries. 1973- Originally named the Reuben H. Fleet Space Theater and Science Center, the facility opened to the public on March 10th. This was overseen by the San Diego Space and Science Foundation. 1997- On February 4th, ground was broken on an expansion to the Fleet Science Center. 1998- The new facility opened in May 1998 and has 95,000 square feet of floor space, more than twice the size of the original Fleet Science Center. It also included expanded space for educational services including the Nierman Challenger Learning Center, the Fleet Inquiry Institute, and a renovated IMAX Dome theater. 2008- The City of San Diego honored the Reuben H. Fleet Science Center as “Recycler of the Year” in their Waste Reduction and Recycling Awards Program (we also won this award 2009-2010 and the Director’s Recycling Award in 2011). Also in 2008, the Dome Theater was remodeled with sharper images and a specially- 4 designed surround sound system. The theater was dedicated to Eugene Heikoff and Marilyn Jacobs Heikoff. 2009- The Reuben H. Fleet Science Center became the first museum in the United States to offer monthly Spanish-language IMAX film screenings. The new program, “IMAX EN ESPAÑOL,” made its debut with a screening of WILD OCEAN. The shows take place during the third Sunday of every month at 4pm. 2010- The Reuben H. Fleet Science Center received a LEED Silver Certification for Existing Buildings: Operations & Maintenance, from the U.S. Green Building Council through its efforts to dramatically reduce energy and water consumption. The Fleet now consumes less energy today than it did prior to its 1998 expansion, which doubled the size of the facility. 2012- The Heikoff Dome Theater premiered its state-of-the-art, giant dome screen digital GSX™ system with the show “Black Holes: The Other Side of Infinity.” This technology allows for a more immersive and pixel-perfect experience on the new NanoSeam™ screen. 5 Fleet Volunteer Positions Museum Ambassador: An integral part of Guest Services, Museum Ambassadors ensure that guests enjoy their visit and have an excellent overall experience at the Fleet. Ambassadors welcome and greet visitors, answer visitor questions, collect tickets, monitor theater shows and galleries, staff the information podium at the entrance, facilitate school groups, and more! Gallery Facilitator: Assist visitors in Exhibition Galleries with the goal of piquing curiosity, excitement and interest in our many hands-on exhibits. Gallery facilitators will serve as gallery monitors, science demonstrators, activity leaders, and much more! Through initiating informal conversations with visitors with the goal of increasing their understanding and interest of science, Gallery Facilitators will learn and utilize the inquiry method to engage visitors. Tinkering Studio Activity Volunteer: Help create an environment where visitors can engage in extended building, experimenting, and an ever-changing array of fun activities designed to spark curiosity and foster creative activity. Tinkering Studio Activity volunteers assist in facilitating playful and inventive activities using science, art and technology. Education Programs Volunteer: Assist Science Educators with the Fleet’s educational programs and events. Education Program Volunteers assist educators with workshop activities, materials preparation and clean-up, and help supervise students. Volunteers ensure that education program participants have a fun and memorable learning experience. Event Ambassador: With an ever-changing environment, assist with exciting special events on an on-call, project-by-project basis. Special events may include: IMAX® film premiers, corporate events, and donor parties, to name a few. Event Ambassador Volunteers are not assigned a regular weekly schedule, but are called upon on an as needed basis for special projects. Department Assistant/Intern: Provide assistance