Our Borough Your Vision 2015-2030

Contents

4 Foreword 6 Our Vision 7 Mission Statement 8 Corporate Values 10 Elected Members 12 Place

16 People

18 Prosperity

20 Performance 4

Foreword Jacqui Dixon

Welcome to Antrim and Newtownabbey The Plan is supported by a portfolio of Borough Council’s new Corporate Plan. strategies and actions, which will be reviewed every year to track our progress This Plan sets out the Council’s vision for the and respond to emerging opportunities Borough and identifies what we need to do and challenges. between now and 2030 to achieve this. We want Antrim and Newtownabbey We have tried to be very clear and specific Borough Council to become a prosperous about what the Council can deliver directly place and as we work through the to our residents and customers. However, changes ahead we will be driven by this we recognise that a number of objectives ambition and inspired by our people to can only be delivered through effective make this a reality. partnership working with other organisations and the local community. We see the I look forward to working with you to deliver community planning process as a great corporate plan successfully. opportunity to achieve this and we are therefore committed to working with our partners to streamline service delivery and share resources. We are ambitious for the Borough and aim to improve our environment and encourage Jacqui Dixon bsc mba and support economic growth. We want to Chief Executive of Antrim and engage and empower local communities Newtownabbey Borough Council and improve the lifestyles of our residents. We will introduce new ways of connecting with, and listening to our residents, customers, businesses and visitors to ensure we are making a positive difference in the Borough. These ambitions are underpinned by a culture of performance and by ensuring the highest standards of governance. A prosperous place Inspired by our people Driven by ambition OurOur VisionVision AA prosperousprosperous place.place. Inspired by our people. DrivenDriven byby ambition.ambition.

Antrim and Newtownabbey Borough Council Place People Prosperity • A place where people • Our communities • We identify and support take pride in their will have access to entrepreneurship, have surroundings. high quality Council a strong competitive services and facilities. business advantage • A place where people The support we and are a centre of feel safe. provide will lead to a excellence for leading • A place where we more active, healthy edge companies. protect and enhance, and empowered • We have a world where possible, our community. class infrastructure natural habitats and • Communities and which attracts inward built heritage. agencies work together investment and • We have vibrant to plan and deliver supports productivity, and welcoming better services, address exports and business towns, villages, disadvantage and growth. neighbourhoods, improve the quality of • We stimulate business and rural areas and life for everyone. activity to sustain an efficient planning • Our community is existing jobs and create process that promotes inclusive and supportive new employment positive development. and encourages a opportunities. • A place where people culture of tolerance, • We maximise tourism choose to reuse or diversity and respect. opportunities and recycle their waste. • We communicate have a strong arts and clearly with our cultural economy. residents, listen to their feedback and respond to their needs. • We will achieve excellence in customer and service quality standards and this will be recognised through accreditation schemes.

Performance & Community Planning Mission Statement To meet and exceed the needs and aspirations of our people and be recognised for leadership and excellence both locally and beyond. 8

Corporate Values Excellence Commitment We take pride in organisational and service We are committed to placing the excellence, delivering the highest quality customer at the heart of everything we do, services to customers through a professional, achieving value for money and positive motivated and highly valued workforce. We outcomes through high quality services use technology and innovation to improve and community empowerment. We our services and promote a proactive and demonstrate leadership and team work, modern approach to the development of engaging with the public to understand our Borough. their needs and exceed their expectations.

Integrity Responsibility We serve our Borough with integrity, honesty We make responsible decisions and are and fairness and treat all of our residents, accountable, consistent and transparent visitors, stakeholders and employees with in all our actions and behaviours. We strive respect. We allocate our resources and for economic, social and environmental provide our services in a fair and equitable sustainability. way. 9

Excellence Proactive Modern Responsive Professional

Integrity Respect Honesty Fairness Consistency

Commitment Citizen centred High quality services Positive leadership Value for money

Responsibility Transparent Accountable Economic, Social and Environmental Sustainability

Antrim and Newtownabbey Borough Council Corporate Plan 2015-2030 10 Elected Members

Airport District Electoral Area (DEA) covers Aldergrove, Clady, Crumlin, Mallusk and Templepatrick and consists of 5 members.

THOMAS BURNS annemarie logue matthew magill paul michael mervyn rea mbe SDLP sinn fein Dup uup uup T 07803 535094 T 07533 353610 T 07825 374019 T 07587 657120 T 07860 590614 E thomas.burns@ E annemarie.logue@ E matthew.magill@ E paul.michael@ E mervyn.rea@ antrimandnewtown antrimandnewtown antrimandnewtown antrimandnewtown antrimandnewtown abbey.gov.uk abbey.gov.uk abbey.gov.uk abbey.gov.uk abbey.gov.uk

Antrim District Electoral Area (DEA) covers Antrim Centre, Fountain Hill, Greystone, Springfarm, Steeple and Stiles and consists of 6 members.

nigel kells neil kelly roisin lynch jim montgomery drew ritchie john smyth dup alliance sdlp UUp uup dup T 07825 418774 T 07545 992615 T 07827 276840 T 07471 147666 T 07713 864953 T 07436 582180 E nigel.kells@ antrim E neil.kelly@antrimand E roisin.lynch@ E jim.montgomery@ E drew.ritchie@ E john.smyth@ andnewtownabbey. newtownabbey. antrimandnewtown antrimandnewtown antrimandnewtown antrimandnewtown gov.uk gov.uk abbey.gov.uk abbey.gov.uk abbey.gov.uk abbey.gov.uk

Ballyclare District Electoral Area (DEA) covers Ballyclare East, Ballyclare West, Ballynure, Ballyrobert and Doagh and consists of 5 members.

david arthurs jim bingham mandy girvan tim girvan vera mcwilliam tuv uup dup dup uup T 07925 740395 T 07789 208142 T 07912 028945 T 07895 208006 T 07792 477050 E david.arthurs@ E jim.bingham@ E mandy.girvan@ E tim.girvan@ E vera.mcwilliam@ antrimandnewtown antrimandnewtown antrimandnewtown antrimandnewtown antrimandnewtown abbey.gov.uk abbey.gov.uk abbey.gov.uk abbey.gov.uk abbey.gov.uk

Key abbreviations DUP - Democratic Unionist Party SDLP - Social Democratic and Labour Party UUP - Ulster Unionist Party TUV - Traditional Unionist Voice Dunsilly District Electoral Area (DEA) covers Cranfield, Parkgate, Randalstown, Shilvodan and Toome and consists of 5 members.

trevor beatty linda clarke henry cushinan brian duffin roderick swann dup Dup sinn fein sdlp uup T 07825 409722 T 07803 132601 T 07871 229810 T 07702 710517 T 07423 457376 E trevor.beatty@ E linda.clarke@ E henry.cushinan@ E brian.duffin@ E roderick.swann@ antrimandnewtown antrimandnewtown antrimandnewtown antrimandnewtown antrimandnewtown abbey.gov.uk abbey.gov.uk abbey.gov.uk abbey.gov.uk abbey.gov.uk

Glengormley Urban Electoral Area (DEA) covers Ballyhenry, Burnthill, Carnmoney, Collinbridge, Glebe, Glengormley and Hightown and consists of 7 members.

audrey ball john blair philLip brett mark michael michael noreen dup alliance dup cosgrove goodman maguire mcclelland T 07749 083538 T 07788 871189 T 07971 538685 uup sinn fein uup sdlp E audrey.ball@ E john.blair@ E phillip.brett@ T 07740 063726 T 07827 818500 T 07827 936498 T 07789 208157 antrimandnew antrimandnew antrimandnew E mark.cosgrove E michael.goodman E michael.maguire E noreen.mcclelland townabbey.gov.uk townabbey.gov.uk townabbey.gov.uk @antrimandnew @antrimandnew @antrimandnew @antrimandnew townabbey.gov.uk townabbey.gov.uk townabbey.gov.uk townabbey.gov.uk

Macedon District Electoral Area (DEA) covers Abbey, Carnmoney Hill, O’Neill, Rathcoole, Valley and Whitehouse and consists of 6 members.

billy decourcy paul hamill thomas hogg david hollis john scott w.j. webb mbe jp dup dup dup tuv uup alliance T 07789 208144 T 07803 186008 T 07792 891572 T 07475 033363 T 07803 598637 T 07799 866876 E william.decourcy@ E paul.hamill@antrim E thomas.hogg@ E david.hollis@ E john.scott@ E billy.webb@ antrimandnew andnewtownabbey. antrimandnew antrimandnew antrimandnew antrimandnew townabbey.gov.uk gov.uk townabbey.gov.uk townabbey.gov.uk townabbey.gov.uk townabbey.gov.uk

Threemilewater District Electoral Area (DEA) covers Ballyduff, Fairview, Jordanstown, Monkstown, Mossley and Rostulla and consists of 6 members.

Fraser Agnew mbe William Ball Pamela Barr Tom Campbell Ben Kelso Stephen Ross UUP DUP DUP ALLIANCE UUP DUP T 07711 135267 T 07917 543674 T 07974 826165 T 07595 978690 T 07515 854858 T 07713 946038 E fraser.agnew@ E william.ball@ E pamela.barr@ E tom.campbell@ E ben.kelso@ E stephen.ross@ antrimandnew antrimandnew antrimandnew antrimandnew antrimandnew antrimandnew townabbey.gov.uk townabbey.gov.uk townabbey.gov.uk townabbey.gov.uk townabbey.gov.uk townabbey.gov.uk

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PLACE Our commitment From a civic leadership perspective, the We will measure this by community planning process and the | Residents surveyed who feel proud in their preparation of a Local Development Plan surroundings. will enable us to plan positively for the future of our Borough. We will ensure that | Resident satisfaction with Council parks lands are appropriately zoned and that our and open spaces. infrastructure is enhanced to develop the | Residents report an improvement in street Borough for future generations. and environmental cleanliness (i.e. less We will support sustainable communities by graffiti, litter, dog fouling and fly-tipping). empowering residents to take responsibility | levels of Enforcement of environmental for their environment. cleanliness. | Achievement of Green Flag Accreditation What we want to achieve by 2030 across Council sites. | Residents believe that Antrim and | A place where people take pride in their Newtownabbey is a safe place to live. surroundings. | level of reported crime. | A place where people feel safe. | levels of anti-social behaviour. | A place where we protect and enhance, where possible, our natural habitats and | Compliance with statutory Environmental built heritage. Health regulations. | We have vibrant and welcoming towns, | Performance under the Food Standards villages, neighbourhoods, and rural areas Agency audit. and an efficient planning process that | Number of environmental health promotes positive development. inspections carried out. | A place where people choose to reuse or | A Biodiversity Implementation Plan is recycle their waste. developed and actioned. | Numbers participating in biodiversity training and events. | Achievement of environmental management standard (ISO 140001).

Antrim and Newtownabbey Borough Council Corporate Plan 2015-2030 14

| level of CO2 emissions. | Compliance with Energy Performance of Building Directive. | level of energy consumption by Council facility. | Number of regeneration projects delivered to improve our towns and villages. | Number of commercial properties enhanced. | Processing times for planning and building control applications. | The percentage of planning appeals allowed against the Authority’s decision to refuse planning applications. | The supply of land available for housing development (estimated number of years) measured against the Housing Growth Indicator contained in the Regional Development Strategy. | Number of Building Regulation inspections carried out. | Recycling rates. | Waste going to landfill. 15

Council boundary

Ballyeaston Burnside Craigmore Sixmile Ballynure Recycling Centre Leisure Centre

Ballyeaston BALLYCLARE Burnside Randalstown Straid Craigmore ToomeSixmile Ballynure Recycling Centre Leisure Centre M22 Doagh Randalstown BALLYCLARE A26 A57 Toome Straid Junction One Bruslee Civic A6 M22 A26 Doagh A57 Outlet Centre Amenity Site Junction One Bruslee Civic Civic Centre A6 Mill Town Outlet Centre Amenity Site Allen Civic Centre Parkgate Mill Town Allen Park ANTRIM M2 Park ANTRIM M2 Parkgate Antrim Castle Gardens Antrim Castle Gardens & Clotworthy House A8 Newpark & Clotworthy House A8 A522 A57 Newpark Antrim Forum & Stadium Recycling Site Ballyearl Arts & A522 A57 Leisure Centre Antrim Forum & Stadium Recycling Site Ballyearl Arts & A26 A6 Leisure Centre Dunadry A8 (M) Mossley Mill A26 Templepatrick Sentry A6 A6 Hill Mossley Dunadry CAFRE A266 Jordanstown A8 (M) Greenmount Mossley Mill A8 Carnmoney A2 Sentry Campus A57 Templepatrick Glengormley A6 CAFRE Hill Mossley LOUGH NEAGH The Valley A266 Jordanstown Mallusk Leisure Greenmount Carnmoney A57 Centre A8 A2 M5 Campus A57 Railway A6 Abbey Belfast Glengormley Belfast Centre Lough International The Valley Airport A26 LOUGH NEAGH Mallusk Leisure A52 A57 Centre Nutts Corner M5 Railway A6 A52 Abbey Belfast Crumlin Crumlin Belfast Centre Lough Leisure Centre Recycling Site International Airport A26 A26 A52 Nutts Corner A52 Crumlin Crumlin Leisure Centre Recycling Site

Map key A26 New joint Council boundary Current boundary

Antrim and Newtownabbey Borough Council Corporate Plan 2015-2030

17 PEOPLE Our Commitment To be an area where people choose to live We will measure this by and where residents enjoy a high quality | level of capacity within our community of life. Through the Community Planning groups. process we are committed to working with our partners to streamline service delivery | Numbers taking part in active and share resources. communities programmes. A place where our people will work together | Numbers referred through the Exercise to encourage a culture of tolerance, Referral Scheme. diversity and respect. We will support, and | Numbers availing of the Oil stamps enrich the knowledge and skills of the scheme. community and voluntary sector to address disadvantage and promote opportunities. | usage levels of sports, leisure and community facilities. | Customer satisfaction with sports, leisure What we want to achieve by 2030 and community facilities. | Our communities will have access to high | Funding awarded through Council sports quality Council services and facilities. grants. The support we provide will lead to a | Provision of sufficient burial space and more active, healthy and empowered appropriate alternatives. community. | We have engaged with our community | Communities and agencies work together and partners to develop a Community to plan and deliver better services, Plan and achievement of priority goals.. address disadvantage and improve the quality of life for everyone. | Numbers participating in Consultations and Community Engagement exercises. | Our community is inclusive and supportive and encourages a culture of tolerance, | Number of clients supported through an diversity and respect. advice service. | We communicate clearly with our residents, listen to their feedback and respond to their needs. Customers will increasingly use the Councils website for its convenience and ease of use to order, pay for and request services. | We will achieve excellence in customer and service quality standards and this will be recognised through accreditation schemes.

Antrim and Newtownabbey Borough Council Corporate Plan 2015-2030 18

| Client satisfaction with advice service provision in the Borough. | Value of benefits up taken as a result of advice service provided. | Funding awarded through Council community grants. | Percentage of residents who state that community relations have improved. | Customer satisfaction with Council services. | Customer satisfaction with how Council communicates with them. | Number of complaints and compliments received. | Number of online bookings and transactions for Council services. | Number of website visits per head of population (rolling year). | Retain existing and achieve additional external accreditations/awards. 19

Our Borough 2015

138,000 40 residents Councillors (7 DEAs) 3,730 To represent citizens businesses 212,000 through democratic (VAT registered) visitors process. To be a high performing organisation, working with others to lead on behalf of the Borough. £60 To deliver quality To give value for million services for the Borough money, ensuring the annual budget including statutory best deal for 90 responsibilities. ratepayers. services 689 staff

Antrim and Newtownabbey Borough Council Corporate Plan 2015-2030

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PROSPERITY Our Commitment Through the community planning process, We will measure this by we will encourage and support economic | Number of unemployed people assisted growth in our Borough to create a vibrant into work from Council operated/funded and prosperous economy which is attractive employability programmes. to new and existing businesses. We will encourage innovation and support skills | Number of businesses assisted to develop/ development to meet the future needs of expand their operations through Council local businesses. operated/funded programmes. We will support the physical regeneration | New jobs promoted and/or existing jobs of our Borough and make it attractive for sustained as a result of participation in the residents, investors and visitors. We will build Regional Start Initiative. on the strengths of our area to maximise | levels of unemployment in the Borough. tourism opportunities. | Our district attracts visitors from all over the world. What we want to achieve by 2030 | level of Invest NI support in the Borough. | We identify and support entrepreneurship, | Property vacancy rates in town centres. have a strong competitive business | Number of vat-registered businesses. advantage and are a centre of excellence for leading edge companies. | Numbers attending theatre We have a world class infrastructure which performances. attracts inward investment and supports | Customer satisfaction with theatre productivity, exports and business growth. performances and events. We stimulate business activity to sustain | Number of external events attracted to existing jobs and create new employment our Borough which receive support from opportunities. Council. | We maximise tourism opportunities and | Overnight stays in the Borough. have a strong arts and cultural economy. | Visitor spending in the Borough. | usage of caravan parks and analysis of where visitors come from. | Customer satisfaction with our caravan parks.

Antrim and Newtownabbey Borough Council Corporate Plan 2015-2030 22

Performance

Our Commitment To be a Council renowned for excellence in We will measure this by service delivery. We will do this by ensuring | Our finances are managed in that our culture is constructive and provides accordance with the requirements of the employees with opportunities to reach Local Government Finance Act (NI) 2011 their potential whilst achieving community and the Prudential Code. outcomes. We will be recognised for excellence in governance and our | There have been no substantiated commitment to using a best practice breaches by Councillors or employees of approach to accountable decision making. their respective Codes of Conduct. | Annual accounts are prepared in accordance with financial reporting What we want to achieve by 2030 requirements and subject to unqualified | To be at the forefront of good audit opinion. governance. The Councils decision | Employee and Councillor compliance making process will be conducted in an with Council Procedures. open and transparent manner. | Achievement of governance | We are innovative and results focused, accreditations. aiming to make the best use of resources available to us. We will deliver savings | We have controlled our net cost of service and improvement programmes across a provision within the agreed annual range of services and we are committed budgets. to paying our suppliers promptly. | All employees participating in the | We respect the welfare and safety of Council’s business planning and our staff and customers and deliver an performance appraisal scheme. effective emergency planning response. | Employee satisfaction levels. | Number of employee training days. | Monitoring of payment timescales against 10 day and 30 day targets. Payment performance will be published quarterly. | Amount of external funding secured for our Borough. | Timely and effective response to emergency incidents. | The number of reportable health and safety incidents within the Council. | Number of working days lost to sickness absence per full-time equivalent.

Antrim and Newtownabbey Borough Council Corporate Plan 2015-2030 Antrim Civic Centre 50 Stiles Way, Antrim BT41 2UB T 028 9446 3113 Mossley Mill Carnmoney Road North, Newtownabbey BT36 5QA T 028 9034 0000 www.antrimandnewtownabbey.gov.uk