Please feel free to contact one of the following numbers Contact Information with any questions or problems: SoftBank Customer Support General Information（toll-free） From SoftBank handset 1 5 7

24-hour access with live customer support From landline 0800-919-0157 from 9:00 to 20:00 ( time) Troubleshooting（toll-free） From SoftBank handset 1 1 3 From landline 0800-919-0113

Universal Service System □ What is the Universal Service Fund? This system was established to finance essential nationwide public services (landlines, public phones, emergency communications, etc.) by NTT East and NTT West, via pro rata telecom operator contributions to ensure a fair and stable service environment for all households. □ Universal Service Fee The Universal Service System launch, from January 2007, means all SoftBank Prepaid Service customers will be assessed and required to pay a fixed Universal Service Fee each time they recharge their phone.* * For more information, including the fee amount, please consult your local SoftBank Shop staff; call our Customer Support, or visit our website. □ Changes in the Universal Service Fee The fee borne by each telephone company for each telephone number (unit price for each telephone number) is English Version reviewed and determined by the Telecommunications Carriers Association (Universal Service Fund administrator) and Prepaid Service Guide【 】 subject to revision every six months. For this reason, the telephone charge payable by respective customers based on such revision is subject to change. for SoftBank For details, please visit the website of the Telecommunications Carriers Association at (http://www.tca.or.jp/), or contact the voice recording / message service (03-3539-4830, available 24 hours a day).

■Unauthorized reproduction of this Guide (or any part thereof) is prohibited. ■The information contained in this Guide was correct as of February 2014. Please be aware that Guide content may be changed without notice. March 2014 version Transmission Rates Index To Our Customers Usage Basic Fees Terms Thank you for using SoftBank Smartphone Prepaid Service. Please read this None 7 guide carefully for best results. Your Call Charges and Usage Periods SOFTBANK MOBILE Corp. Voice Calling ￥8.58/6 seconds Flat Rate Domestic Calls * The rate is different for International Calls. For more details, Getting 3G Services for Prepaid Subscribers 3G Postpaid Only Services3 please see our website. Started Registration & 11 Voice Calls International SMS (Outgoing) Flat-rate Data Service for Smartphone Prepaid Service Confirmation Web1 International S! Mail S! Mail, SMS1 International Roaming You can use S! Mail (MMS)/SMS and access the Web. Flat-rate Data Service International Call Service2 Optional Services4 How to apply P14 for Smartphone Plan Flat-rate Charge Applicable communications service Prepaid Service 2-Day Plan ¥ 900 Settings 13 3G data communications 7-Day Plan ¥ 2,700 S! Mail (MMS) / SMS 1 To send/receive S! Mail (MMS) and to send SMS messages, apply for Flat-rate Data Service for SoftBank Wi-Fi Spot Smartphone Prepaid Service. 30-Day Plan ¥ 7,000 Other 2 International call charges di er from domestic call charges; to check the call charges for a particular Services region, visit the SoftBank website (www.softbank.jp) or contact SoftBank Customer Support. 24 3 3G Postpaid Services are not available on prepaid handsets. To gain access to these services, please Toll-Free Numbers Making Full Use of subscribe to SoftBank Mobile 3G Service. Service Telephone Number Our Convenient Services Certain services, pre-installed applications, or content may not be available for Smartphone Prepaid 1400 Service (For more details, please refer to the SoftBank Mobile Homepage). Recharge, Balance or Expiration Inquiry, etc. 4 SoftBank Mobile Optional Services include Voice Mail, Call Forwarding, Call Waiting and Multiparty Customer Support (General Information) 157 Call. Customer Support (Customer Assistance) 113 Information Please see the service area map on SoftBank Website (www.softbank.jp) to conrm service areas. Police 110 (Note: Signal may be weak or non-existent in certain parts of the service areas.) Malfunctions, Accidents, 27 For more information regarding service details, see SoftBank Website (www.softbank.jp). Fire or Ambulance 119 Theft and Loss Maritime Safety Agency 118

• All monetary amounts given are exclusive of consumption tax. 1 2 Please read these precautions thoroughly first. About SoftBank Smartphone Prepaid Service

■Smartphone Prepaid Service ・ For our Flat-rate Data Service for Smartphone Prepaid Service subscribers, SoftBank Mobile collects, analyzes and stores traffic information on each communication, in order to provide higher network ・ SoftBank Smartphone Prepaid Service lets you use Voice Calls and Flat-rate Data Service. quality. Also we may control the communications that we specify. ・ You will not be able to set optional services such as Voice Mail. No usage detail information will be available. For more details, please visit URL: http://www.softbank.jp/mb/r/notes/ (only in Japanese). ・ There may be some services (including optional services), pre-installed applications, or contents not ■ Updating available for Smartphone Prepaid Service. ・ Subscription to Flat-rate Data Service for Smartphone Prepaid Service is necessary to make use of ・ For pre-installed applications that require the Data Communications Service, you will need to apply software updating via 3G network. the Flat-rate Data Service for Smartphone Prepaid Service. For more details, please refer to the SoftBank Mobile Homepage. ■Security ・ SoftBank Mobile has no responsibility for content, applications, etc. you purchased. ・ have risk of virus infection through connection or attached files. We recom- ■Usage Terms mend that you use security software to reduce the risk. ・ Smartphone Prepaid Service has “Account Term” and “Phone Number Usage Period.” Within ■The Data Inside Your “Account Term” calls can be made and received. Within “Phone Number Usage Period” after ・ Protection and security of any data stored in your mobile phone, for example, by backing it up, is account expiration, calls can be received only. your own responsibility. The data in your mobile phone will be erased when your repair request is ■PIN Code accepted. ・ Services supported by S! FeliCa are not provided by SoftBank Mobile. Liability for Data such as elec- ・ PIN issued upon registration: Required for obtaining My SoftBank password, customizing handset tronic money inside an IC card is solely the owner’s responsibility. SoftBank Mobile is not responsible mail address, setting spam filter, SoftBank Wi-Fi Spot App, emergency suspension of services, etc. for the transfer of data inside any IC card at the time of a model upgrade and / or repair operations. If you forget PIN, it can only be sent by mail to the registered address. ・ SoftBank Mobile will not bear any responsibility for loss, change or deletion of your data, or for the ・ Additional PIN: Already active in the handset, which is used to set up/cancel Dial Lock and other damage caused by malicious usage after the theft or loss of your handset. operations. The default PIN is 9999. ・ USIM PIN: Already active on the USIM Card. The default PIN is 9999. To avoid unauthorized use, we ■Warranty & Repairs recommend you reset PIN to another number. ・ For repairs, bring your handset to SoftBank Shop. ■Call Charge Indicator ・ Handset warranty period is 12 months from time of purchase. ・ Damaged or malfunctioning handsets are eligible for repair. Personal identification (as presented at ・ Call Charge Indicator is not available on prepaid handsets.You can check your charge/balance by subscription) is required for use of a loaner handset during repair period. calling 1400 (toll-free). Please note that the amounts given are rounded down to the nearest whole ・ Data stored in handset will be deleted upon repair. number. ■Notification on Emergency Call Location ■Usage Restrictions ・ When emergency calls (110/118/119) are made from mobile phones, the information on the locations ・ You may be required to present further proof of identification upon request. Failure to do so, or dis- where emergency calls are made will be automatically identified (even when the handset is set up so covery of false information may void warranty. the number will not be displayed, or the Caller ID Display Service is not subscribed to). ・ SoftBank may restrict use of 3G Services of handsets acquired through improper means such as However, except when the institutions handling emergency calls find the calls critical to anyone’s life, theft, fraud, or means that violate laws (Act for the Prevention of Illegal Mobile Phone Use, docu- the location information will not be notified if 184 (Caller ID Disable) is added before dialing ment forgery, etc.) or handsets thought to be at such risk. Should applicant receive a handset from emergency numbers or when calling from a SoftBank Satellite Phone. a third party, 3G Services usage restrictions may apply if the previous owner was subject to provi- sions described above. ■Contract by Minors and Filtering Service ■Restriction of Communication Speed and others ・ Parent/Legal Guardian Authorization Form is required for making a contract for minors. ・ Individuals under 12 years of age may not apply. ・ SoftBank Mobile may control the speed of Flat-rate Data Service for Smartphone ・ In principle, Filtering Service (Smartphone Safeguarding Service or Web Safeguarding Service) will be Prepaid Service subscribers who make data communications heavily in a specific period of time. implemented for all subscribers who are minors, and for adults subscribing on behalf of users who are 3 4 Please read these precautions thoroughly first. About SoftBank Smartphone Prepaid Service

under the age of 20. Unless the parent or guardian specifically requests that Filtering Service not be ■Handset Phone Number implemented, restrictions on Internet usage will be set (restricting access to dating sites, etc. accord- ・ The telephone number assigned under the Smartphone Prepaid Service cannot be changed. ing to the standards set by Digital Arts, Inc. and NetSTAR Inc.). ・ If a customer does not wish Filtering Service to be implemented, the reason for this must be con- ■Transfer/Takeover firmed by the parent or guardian. ・ Obtain permission from SOFTBANK MOBILE Corp. before transferring or receiving a third party pre- ・ Parents and guardians are expected to monitor and take responsibility for the Internet usage of paid handset. Approval may be granted at no charge. Upon approval, handset may be transferred minors. between identified parties. SOFTBANK MOBILE Corp. is not responsible for any damages that may ・ Please note that Web Safeguarding Service cannot be implemented in the case of Wi-Fi Internet arise from such an exchange. access. ・ Customers who sign up for Filtering Service may be unable to access some monthly subscription ser- ■Mobile Number Portability (MNP) vices and some content, etc. In such cases, customers are asked to unsubscribe from the services in ・ Only the mobile phone number can be transferred. question in advance. After Filtering Service has been enabled, customers may need use their PC to ・ Data, mail address, or other information are non-transferable. unsubscribe from certain content that is not covered by Filtering Service. ■Prepaid Agreement Termination ■ Change of Service Agreement ・ If you subscribe to SoftBank Smartphone Prepaid Service and then cancel your subscription (includ- ・ SoftBank Mobile shall be able to change its service agreement, service provision conditions and other ing MNP transfers) within a year of signing the agreement, you will incur a termination fee. terms, by the publication of the information on our website, the transmission of text messages (SMS) and other means that SOFTBANK MOBILE regards appropriate. In this case, new pricing and other For customers who subscribed between April 4, 2012 and September 27, 2013, the termination conditions will be applied. fee is ¥9,500. ■Charges For customers who subscribed on or after September 28, 2013, the termination fee is ¥19,800. ・ Handling charges are payable when signing a new SoftBank Smartphone Prepaid Service contract In the case of new Smartphone Prepaid Service subscribers, an MNP transfer charge of ¥5,000 is (¥3,000) and when changing or transferring handset (¥2,000). payable if you request an MNP transfer before the end of the second month after the month in ・ Handling charges will be deducted from your account balance. which you signed the agreement; after the expiry of this period, the MNP transfer charge is ¥2,000. ・ Please note that, in the case of contracts that do not involve the purchasing of a mobile phone ・ Any of the following events may terminate Prepaid Service Agreement; return USIM Card to handset (i.e. contracts for the purchase of a USIM Card), handling charges are payable at a SoftBank Mobile upon termination: SoftBank Shop. (1) Applying for SoftBank Prepaid Service Agreement termination. ■Changing Your Handset (2) Failing to register a Prepaid Card before phone number validity expires. (3) Failing to register a Prepaid Card within 360 days of service application. ・ If you are using 3G Prepaid Service, you can change your handset to a Smartphone Prepaid Service handset. ・ Changing your handset to Smartphone Prepaid Service requires confirmation of your prepaid card registration. Note: You can continue to use the same mobile phone number, e-mail address and balance that you used with 3G Prepaid Service. Regarding the usage period, this will be a period corresponding to the amount of usage period remaining at the time of switching to a new model plus the extra usage period granted on switching to a new model, up to a maximum of 360 days in total. You cannot continue to use Unlimited Mail. ■Changing to Postpaid Service ・ SoftBank Smartphone Prepaid Service subscribers cannot change their service from prepaid to post- paid while keeping the same phone number. • All monetary amounts given are exclusive of consumption tax. 5 6 Usage Terms

Account & Phone Number Validity Usage Terms

Account Validity Phone Number Validity Calls can be made and received. Registering new prepaid cards will extend account expiry. Phone number remains valid and calls can be received only.

Account is active for 60 days Number is valid for 360 days after Prepaid Card registration 60days after account expiration date 360days ￥3,000 or ￥5,000 ￥3,000 or ￥5,000 Prepaid Cards Prepaid Cards

・ Account term varies with number of Prepaid Cards registered. ・ Number remains active for 360 days after account expiration. ・ When purchasing Smartphone Prepaid Service, an account term is ・ Register a Prepaid Card before expiry to keep the number. provided. The account term varies depending on the Plan selected. For more details, please refer to “Service Provision Conditions” on the SoftBank Website. When Phone Number Expires, Service Contract Is Terminated ・ The account term provided when purchasing Smartphone Prepaid Service ・ Number expiry is 360 days from account expiration date. commences on the day after the date of purchase; Prepaid Card ・Failure to register a new Prepaid Card within the period of phone number validity automatically registration commences on the day after the date of card registration. terminates user registration, invalidating the phone number. ・ Register multiple Prepaid Cards to extend usage period to up to 360 days.

Zero Balance Does Not Affect Account Expiry Before Expiration Date ・Only toll-free outgoing calls can be made while the phone number remains valid. ・ Even if balance is zero when a new card is registered, expiry is extended. ・ Toll-Free Numbers P2 ・ To confirm current balance and expiration dates P11 ・No outgoing calls (except toll-free calls) can be made if the account has expired. ・ To register a Prepaid Card P12 ・If balance is under [Voice Call fee ( → P2 ) + consumption tax], only toll-free calls can be ・ SMS P17 made from a valid account. ・If balance zeros out during a call, call disconnects 30 seconds after warning tone. ・Account expiry automatically terminates Flat-rate Data Service for Smartphone Prepaid Service.

*Consumption tax is not payable on the purchase of Prepaid Cards. Consumption tax is payable on usage charges. 7 8 Usage Terms

Account & Phone Number Validity Extend Account Expiry by Registering New Prepaid Cards Usage Terms Example: Registering a Prepaid Card Before Expiration Date

Card Balance Within the account term or phone number term, registering new cards extend account expiry, Next Day Registration Expired regardless of account balance.

* The maximum registered balance for Smartphone Prepaid Service, however, is ￥120,000. Purchase Prepaid Account Validity Phone Number Validity Handset Package ・Each card adds 60 days & Prepaid Card(s) 60days 360 days Account Expiry ・Register multiple cards to extend expiry up to a maximum 360 days

Registered Balance No Balance Balance Expired ・If prepaid card registration is performed during the account term, the Outgoing Balance Rollover remaining validity period will be extended. ● Toll-Free Numbers Only ● Toll-Free Numbers Only Calls ● Any Valid Numbers Automatically Terminated P2 P2 •Consumption tax is not payable on the purchase of Prepaid Cards. Consumption tax is payable on usage charges. Incoming Receive Incoming Calls Example: Registering two additional ￥3,000 cards Calls Receive voice calls for free as long as phone number remains valid.

Date of Purchase & Registration 0 50 60 Balance Over the amount of Flat-rate Data Service for Smartphone Prepaid Service charge ( → P2 ) + consumption tax No Balance Requirement

Possible to make an application for Flat-rate Data Service Next Day for Smartphone Prepaid Service ● Apply to use 3G Data Communications, S! Mail (MMS) and Account Term 60 days Mail/Web SMS services Application ● Receive SMS without application Account Balance ¥3,000* ● Receive SMS Register T Required Balance Under the amount of Flat-rate Data Service for ¥3,000 Cards Smartphone Prepaid Service charge ( → P2 ) + consumption tax Extended to 130 days Account Expiry in 10 Days Not possible to make an application for Flat-rate Data Service (10 + 60 + 60) for Smartphone Prepaid Service Account Balance ¥1,000 Balance ¥7,000* wo ● Receive SMS (¥1,000 + ¥3,000 + ¥3,000)

Flat-rate Data Service for Smartphone Prepaid Service will be automatically terminated when the usage period expires. P15–16 •The balance is given exclusive of consumption tax. * Universal Service Fee is not included. 9 10 Using Automated Guidance / Registration & Confirmation Registration & Confirmation

Press 1400 to register new Prepaid Card, confirm account balance/validity Purchasing a Prepaid Card period, applying for Flat-rate Data Service for Smartphone Prepaid Service etc. ¥3,000 and ¥5,000 cards available at SoftBank Shops, convenience stores (with some exception), ＋ and via SoftBank Website (www.softbank.jp), etc. 1400 (start) Consumption tax is not payable on the purchase of Prepaid Cards. Consumption tax is payable (toll-free) on usage charges. 1 Confirming Balance/ 4 Flat-rate Data Service Settings Prepaid Cards (front) Expiration Date P14 Getting Started ・You must register the entire amount of P11 the card. (You cannot split up the amount.) 2 Prepaid Card Registration 9 End ・Prepaid Cards cannot be cashed in, used to P12 pay other telephone charges, or re-issued. * Card design is subject to change without prior notice. 3 Change Guidance Language (English ⇔ Japanese) P34

Registering a Prepaid Card ・Register Prepaid Cards before they expire. Confirming Balance /Expiration Date ・To correct misentries, press and enter Press ＋ (toll-free) 1 Press 1400＋ (toll-free) 1 1400 correct number. Scratch for Card Number Avoid applying excessive force. Doing so may make the card number 2 Press 1 2 Press 2 unreadable. Automated voice announces current account usage period, phone number usage period, and remaining Prepaid Card balance. 3 3 Enter Prepaid Card Number ＋ # Press 9 to end the call Expiration Date Account Balance / Expiration Notification 1. Seven Days Before Account Expiry 4 Confirm Prepaid Card Number Account Expiry Notification Message Sent via Text Message. ・ If the number is correct, press # . If incorrect, press 0 and enter number. 2. Upon Activation and Seven Days Before Number Expiry ・ Voice prompt announces card number, balance and phone number expiry. Phone Number Expiry Notification Sent via Text Message. 3. If Balance Falls Below ￥500 or ￥300, 5 Press 9 to complete (Finish) Balance Notification Sent via Text Message. If a customer has applied for Flat-rate Data Service for Smartphone Prepaid Service, Recharge Methods Balance Notification will not be sent when the balance falls below the level noted above. ・ Inquiries regarding call charge details not accepted; detailed statements of call charges not available. 1 Prepaid Card 2 Credit Card ・ You can check your charge/balance by calling 1400 (toll-free). Please note that the amounts given are Purchase and register Prepaid Cards. Use credit card to recharge account online. rounded down to the nearest whole number. 11 ・ The balance is given exclusive of consumption tax. • For more information visit SoftBank Website (www.softbank.jp). 12 Flat-rate Data Service for Smartphone Prepaid Service Settings

With the ability to browse the Web as well as use S! Mail (MMS) and SMS Flat-rate Data Service for Smartphone Prepaid Service Application and service, you can view news, videos, maps, etc. while you are out and about. Cancellation / Service Inquiry

Plan Flat-rate Charge Applicable communications service ・ Application requires an account balance at least equal to the plan price ( → P2 ) + consumption tax. ・ After registration, the plan price ( → P2 ) + consumption tax will be deducted from your account. 2-Day Plan ¥ 900 < Important! > 3G data communications ・ Account expiry automatically terminates Flat-rate Data Service for Smartphone Prepaid Service. 7-Day Plan ¥2,700 S! Mail (MMS) / SMS SoftBank Wi-Fi Spot ・ During the service term, you cannot apply for additional plans. 30-Day Plan ¥7,000 ・ You cannot cancel or terminate any service you have applied for.

・For all data plan options, the date of registration counts as a whole day for the purpose of calculating the usage period. Press 1 4 0 0 ＋ (toll-free) ・If monthly data transfer volume exceeds 1.2GB, restrictions may be imposed on data transmission 1 speed. For more details, see P31 “Communication Restrictions.” Smartphone Prepaid Service

・Regardless of monthly data transfer volume, if the amount of data transmission exceeds 200MB with Flat-rate Data Service for the 2-Day Plan, 700MB with the 7-Day Plan, or 3GB with the 30-Day Plan, data transmission speed restrictions will be imposed and will remain in effect until plan termination. 2 Press 4 for Flat-rate Data Service for Smartphone Prepaid Service Settings *Flat-rate Data Service for Smartphone Prepaid Service subscription is required in order to access the Web, to send/ receive S! Mail (MMS) or to send SMS messages.

Application Service Inquiry About SoftBank Wi-Fi Spots 3 Press To use SoftBank Wi-Fi Spots, you need to have subscribed to Flat-rate Data Service for Smartphone Prepaid Press 4 Service Inquiry Service and to have made the necessary Wi-Fi application settings. You can continue using SoftBank Wi-Fi 1 2-Day Plan Spots until your Flat-rate Data Service for Smartphone Prepaid Service expires. To make Wi-Fi application settings, you will need the 4-digit PIN code recorded at the time of signing the 2 7-Day Plan contract. You may also need to input the 4-digit PIN code when re-applying for Flat-rate Data Service for Check your Flat-rate Data Smartphone Prepaid Service. 3 30-Day Plan Service for Smartphone 1. Tap on “Wi-Fi Spot Settings” on the menu screen. for Flat-rate Data Service Application Prepaid Service status. *If this icon does not appear on your screen, please install it from Play™. Set-up 2. Input your PIN code, and then tap on “OK” to agree to the terms and conditions. Press (Voice guidance announces “You *The PIN code required is the 4-digit PIN code recorded at the time of signing the contract. # 3. Set-up is now completed. are currently subscribing to the ・Press 0 to cancel and return to Main Menu. data Plan. The Plan will be valid [SoftBank Smartphone Settings] Wi-Fi Spot setting (app) until MM/DD/YYYY.”) www.softbank.jp/mobile/network/wifispot/setting/smartphone/ Application completed [SoftBank Wi-Fi Spot Search Page] www.softbank.jp/mobile/network/wifispot/ (Voice guidance announces “Thank you for your subscription. The Plan will be valid until MM/DD/YYYY.”)

13 • All monetary amounts given are exclusive of consumption tax. 14 Flat-rate Data Service Term

You can begin using the Flat-rate Data Service for Smartphone Prepaid Service as soon as your application is processed. The plan will terminate at midnight a set number of days after the day you applied. While you are subscribed to Flat-rate Data Service for Smartphone Prepaid Service, you cannot subscribe to a new plan. Flat-rate Data Service for Smartphone Prepaid Service terminates automatically upon expiration of the account term.

Example: If you apply Flat-rate Data Service for Smartphone Prepaid Service at 7:00, the next day of prepaid card registration. Balance Expired

Term of Usable for days 60 Phone number valid for days Validity (from the next day of card registration) 360 Flat-rate Data Service for Smartphone Prepaid Service

Application Smartphone Prepaid Service 2-Day Plan day Next day SMS Receiving Only Flat-rate Data Service for 17 hours 24 hours Automatically Terminated Terminate at midnight on the Usable for 1 day Applied 24:00 2-Day Plan ends at 24:00 day after you apply at 7:00 and 17 hours SMS Receiving Only While phone number remains valid, received messages are saved in Server Mailbox. Upon account reactivation and Flat-rate Data Service for Smartphone Prepaid Service Application reapplication, saved messages are delivered. 7-Day Plan day 6 days SMS Receiving Only 17 hours Terminate at midnight 7 days Usable for 6 days from the day of Applied 24:00 7-Day Plan ends at 24:00 at 7:00 and 17 hours application

30 days 10 days 20 days Example: If you apply for the 30-Day Plan Application Application 19 days again 10 days after the Service expiry 30-Day Plan day day The Flat-rate Data Service for Smartphone 29 days SMS Receiving Only Terminate prior Prepaid Service will terminate upon expiration Terminate at midnight 17 hours 10 hours to the expiration of the account term unless a prepaid card 30 days from the day Usable for 29 days registration (recharging) is performed. of application Applied 24:00 30-Day Plan ends at 24:00 Applied 24:00 ends at at 7:00 and 17 hours at 14:00 24:00 Usable for 19 days and 10 hours

15 16 S! Mail (MMS) / SMS

Flat-rate Data Service for Smartphone Prepaid Service Application Receiving Required for 3G Prepaid Messaging ○ Get important text messages!

S! Mail Features & Benefits Incoming Settings * Reception settings vary between handset models. ○ Use phone numbers to exchange messages with SoftBank (including iPhone) and Disney Automatic Reception Mobile on SoftBank handsets. Complete messages and attachments are delivered. ○ Use e-mail addresses to exchange messages with SoftBank handsets (including iPhone), Manual Reception non-SoftBank handsets, PCs, etc. Mail Notice is delivered; retrieve complete message/attachments manually. What you can do with SMS ○ Max. 140 Bytes (up to 70 double-byte characters) can be sent / received. Manual reception is required if the e-mail contains any of the following: (Media files cannot be attached.) Sender’s e-mail address 61 Bytes or more Smartphone Prepaid Service

* Up to 160 single-byte alphanumerics. Subject heading 41 Bytes or more Flat-rate Data Service for ○ Exchange text messages with SoftBank (including iPhone) and Disney Mobile on E-mail text 151 Bytes or more Addressee (TO and CC) One or more addressee specified SoftBank handsets using phone numbers. File attachment Attached ○ Receiving SMS incurs no charges. ○ Exchange Pictographs* for more enjoyable messaging. Manual Confirmation ○ You can receive mail via your phone number from subscribers of operators other than SoftBank Mobile but cannot send them mail via their phone numbers. Manually confirm newly arrived e-mail. * Some models may not support new Pictographs; Pictographs may not appear correctly. Sending ・New mail refers to mail saved in the mailbox without incoming notification being received by your phone. ○ Use e-mail address or SoftBank (including iPhone)/Disney Mobile on SoftBank handset number* according to recipient and message size. Retry Function * The recipient's phone number must be a SoftBank handset number. Messages sent to handset while Messages resent until delivery ・ Enter multiple addressees simultaneously on some models; if multiple recipients are entered, SMS messages are off/out-of-range... sent one at a time. * Reception method after the delivery processing is completed: Operation procedures for newly arrived e-mail reception or Recipient Type Mail Address Phone Number e-mail stored in Server Mailbox. Undeliverable messages will be deleted after a specified length of time. SoftBank Handset (including iPhone) ○ ○ Send S! Mail / SMS Disney Mobile on SoftBank Handset ○ ○ Delivery Report (SMS) Send S! Mail Other Carrier’s Handset ○ × Request Delivery Report to confirm message delivery when sending messages to SoftBank (including iPhone) and Disney Mobile on SoftBank handsets. PC/Other Device ○ × 17 18 S! Mail / SMS Dealing with Spam Mail

Retrieving / Deleting Server Mailbox Messages Use SoftBank Mobile Anti-Spam Measures! ○ Incoming messages are saved up to 30 days. Spam is unwanted e-mails, often deriving from malicious Messages are saved under the following conditions: websites. Besides being irritating, there is also a danger of becoming involved in scams. SoftBank provides a feature ・Handset Power Off Incoming messages saved in which blocks e-mails that are designed to lure people to ・Out-Of-Range When you set these, Server Mailbox. malicious websites; we recommend that you use this feature. ・Manual Retrieval On

Easy access using the QR code! Storage range If this range is exceeded,... Capacity Up to 3 MB Subsequent messages are rejected, and error messages are returned to senders. From a SoftBank smartphone: Smartphone Prepaid Service Flat-rate Data Service for Storable Up to 1 MB message size Attachment files will be deleted (*1) so that the size can be 1 MB and under. Launch your browser, access My Storage 30 days SoftBank from the bookmarks, and period (*2) E-mail for which the storage period has expired will be deleted once a day. select Mail Settings.

Storage 100 (Even if it is within the above-stated period), older e-mail will be deleted in chronological order. limit messages Also, if the number of stored messages temporarily exceeds 120, subsequent messages will be rejected, and error messages will be sent back to senders. （*1）“Attachment file deleted” is shown in the body text of the message. Since the size of e-mail changes when it is encoded, the capacity per message is about 750 KB after decoding. （*2）Attention message is inserted into the body text of the mail reception notice as the capacity approaches the limit.

How to Use Server Mailbox Retrieve Mail List Retrieve All / Delete All Retrieve a list of Server Mail messages. Retrieve or delete all Server Mail messages. Browser Capacity Check Retrieve or delete all Mail List messages. Confirm remaining Server Mailbox capacity. * The screenshot is for From your PC, Go to: reference purposes only. Customize Mail Address Change mail address via SoftBank Website: https://my.softbank.jp Change random alphanumerics before @. (www.softbank.jp → My SoftBank) Example: abc123〜xyz @softbank.ne.jp Mail Settings (S! Mail [MMS]/SMS)

19 20 Dealing with Spam Mail

If you receive spam Reject Spoofing Mail (Default Setting: Do Not Receive...) Please forward received spam mail to the address shown below. Blocks messages sent from a PC that use fake handset (sometimes your own) mail addresses.

Refuse Mail with URL Links (Default Setting: Receive) Spam Reporting [email protected] Spam often contains links to dating or adult sites. To reject all mail containing URLs, Center or [email protected] except mail with URLs from desired addresses, register desired addresses in the “List of accepted addresses” and activate the blocking function.

How to forward spam mail Accept/Reject (Default Setting: Receive) Set handset to accept or reject e-mail from specified addresses or domains. You can use Via e-mail address Via phone number

any or all of the following features: Accept e-mail list, Refuse e-mail list, Accept only from Smartphone Prepaid Service Simply forward spam Input spam sender’s phone number and Flat-rate Data Service for handset or PHS, Accept/refuse mail via phone number. メッセ ー ジ 作 成 mail to Spam Reporting received date divided by commas (,) using 080XXXX1234,20XX alphanumeric characters at the beginning of Center. 0701,男女アクセスNo.1 Spam Mail Filter (Default Setting: Standard) サ イト ゼッタ イ見て見て！ the e-mail message. URL:http://www. This filter automatically blocks messages identified as spam by database analysis. The XXXXXXXXX [Example] Report spam e-mail received July 1, 20XX “strong” setting is highly effective at blocking spoof e-mail, unsolicited mail and spam ×××× ×× mail that link to malicious websites. 080 1234,20 0701, Spam sender’s phone number Received date Sample image (not your phone number) Recommended Recommended Blocking Functions Cellphone/PHS Comma Blocking for Children

Reject Spoofing E-mail Reject Spoofed Messages Refuse Mail with Specific URL Links Receive Reject messages with specific URL links ・ Understand that SoftBank Mobile does not accept information regarding inadvertent [E-mail] List of messages or messages which libel or slander others. accepted addresses Do not set ・ Information forwarded by customers may be disclosed to Ministry of Internal Affairs and [E-mail] List of Communications, Ministry of Economy, Trade and Industry, and other relevant institu- Do not set rejected addresses tions, since SoftBank is committed to taking measures supported by laws and regulations. Accept / [E-mail] Accepted only SoftBank may also share such information with third parties that include other mobile Reject Do not set Accept messages from cellphone or PHS from cellphone or PHS and PHS carriers and URL filtering service providers for the purpose of creating effective [E-mail from phone anti-spam countermeasures. Customers who do not wish such information to be disclosed numbers] List of accepted Do not set and rejected addresses are asked to refrain from forwarding spam reports. ・ If SoftBank confirms that mail was spam based on information provided by customers, Spam Mail Filter Standard SoftBank will take measures to suspend or cancel the contract of the contractor who sent the For more details, please refer to the mail via SoftBank handset.

SoftBank Mobile Homepage (www.softbank.jp/mobile/support/antispam/). 21 22 Dealing with Spam Mail International Calls (from Japan)

Message Sending Limits Use International Call Service* without Application * International charges apply. To curtail spam, SoftBank Mobile suspends accounts from which a large number of messages are sent in a short period. Press 010+ Country Code + Area Code + Telephone Number

SMS ・After entering SoftBank International Telephone Access Number 010, enter country code, area code, and telephone number of the person you are calling, and then press Dial key. If you send messages to over 200 addresses in one day ➝ Your SMS service is suspended for 24 hours. Example: Calling the U.K. Country Code Area Code* Press ＋ ＋ S! Mail 〔MMS〕 010 44 20 Telephone Number (example) Smartphone Prepaid Service If you send messages to over 500 addresses in one day ➝ Your S! Mail ＋ 1234XXXX＋ Dial Flat-rate Data Service for service is suspended for 24 hours. * Omit first 0 in area code, except when calling landlines in Italy.

• Please note that messages sent but not received may count in some cases. ・ International Call Service requires a sufficient account balance. ・ For more about International Call Service, dial 157 (toll-free) from a SoftBank handset. ・ Prepaid Service subscribers cannot use their handset outside Japan. Also, International S! Mail sending / receiving and International SMS sending are not available for Prepaid

Effectively prevent spam mail Service subscribers. Other Services ●Lengthen your e-mail address! ●Avoid registering to receive Spam mail is created by combining ran- e-mail! dom letters and numbers. Since long Once your e-mail address is regis- e-mail addresses that include letters, tered in an e-mail sender list, your numbers and symbols receive relatively e-mail address may be shared less spam e-mail, lengthening your with malicious businesses. Please e-mail address is an effective deterrent. take the following precautions. • Do not register with or apply to suspicious Create a long e-mail address with sites that offer “free gifts” or “free down- letters, numbers and symbols! loads.” • Do not reply to spam mail or access URLs in spam mail. • Do not reveal your address or phone number ○×○×@softbank.ne.jp on message boards on the Internet.

23 24 Various Settings from My SoftBank

My SoftBank: Users can customize mail address, spam blocking settings, etc. ・ To obtain My SoftBank password, you will need the 4-digit PIN code recorded at the time of signing the contract. Registration 2 Login→Registration 3 Enter password 1 Launch your browser, and then access My SoftBank from the bookmarks. Other Services

Browser Login screen→ Enter your mobile phone number Your “My SoftBank Password” is sent by Tap “New user or forgotten and the 4-digit PIN code recorded SMS. password?” at the time of signing the contract, Tap the URL in the SMS message. and then tap “Confirm.” Registration completes after you agree to the My SoftBank terms and conditions. https://my.softbank.jp/ If you forget the 4-digit PIN code recorded at the time of signing the contract: Check the application documents (copy); alternatively, the contract-holder can contact SoftBank Customer Support (General Information) in person (dial 157 toll-free on your Smartphone).

・My SoftBank uses Cookies. ・The screenshots shown here are for reference purposes only. 25 26 Troubleshooting & Reporting Theft / Loss

Handset Malfunctions Accessory Malfunctions ●Go to your nearest SoftBank Shop ●Go to your nearest SoftBank Shop Staff will determine whether or not handset is malfunctioning. ●Please bring these items: ・ Handset and the smartphone prepaid USIM Card ●Please bring these items: ・ Malfunctioning Accessory ・ Warranty Card* ・Handset and the smartphone prepaid USIM Card * Failure to produce proof of warranty may void warranty coverage. ・ * Warranty Card ●Charges (variable) * Note: Even if handset is under warranty, warranty may not apply if you have no proof of warranty. 1. AC Charger * Authorized dealers issue Warranty Card at purchase. Review warranty terms and ・For failure during warranty period confirm purchase date and dealer name. Keep Warranty Card in a secure place. ・For failure not caused by product mishandling / Free of Charge resulting from product itself (product failure)

・For failure after warranty expiry Purchase A New AC ・For mishandled product malfunction (accident) Charger ● Charges 2. Antenna

・For failure during warranty period ・For mishandled product malfunction (accident) ・For failure not caused by product mishandling / Free Repair Service Paid Repair Service ・Staff may be able to make minor repairs. (at actual cost) resulting from product itself (product failure) ・Purchase directly at shop for ¥1,000. ・Some model antenna cannot be replaced at the shop.

・For failure after warranty expiry Fee-based Repair Service 3. Other Accessory Replacement Purchase Only Information ・For mishandled product malfunction (accident) (at actual cost)

・As Phone Book entries may be accidentally deleted by repair, always save them in another place beforehand. SoftBank is not responsible for losses or damages incurred by lost Phone Book entries. ・In some cases, repair may not be possible due to the degree of damage. ・Repairs may take time to complete, depending upon damage type / extent. ・Even if handset is under warranty, if investigation shows that handset has been dropped or mishandled, repair charges may be borne by the customer. 27 • All monetary amounts given are exclusive of consumption tax. 28 Troubleshooting & Reporting Theft / Loss Mobile Phone and USIM Card

・ SoftBank 3G handsets require a USIM Card for operation. The Universal Subscriber If Handset/USIM Card is Lost / Stolen Information Module (USIM) Card contains important customer information including your phone number. ・ SoftBank Prepaid Service employs a dedicated USIM Card, lent to the user compli- Contact SoftBank Mobile Immediately to Stop Service mentarily under the subscriber agreement. Return USIM Card to SOFTBANK MOBILE Corp. upon termination. ・ Without an active USIM card properly inserted in the mobile phone, all of its functions Alternatively, Go to a SoftBank Shop including digital TV (One Seg) and camera are not available. to Stop Service ・Changing the USIM card may result in inability to access music, books and other con- tents saved on the handset or external memory devices (SD memory card, etc.). *In some cases, contents purchased through other handsets cannot be used. Requesting Urgent Service Stoppage ・Some functions or services (e.g. camera function, etc.) are available only if an SD memory card is inserted. It is recommended to always have an SD memory card insert- ● From a prepaid handset, dial 113 (Toll-Free) ed when you use the phone. ● From other telephones: dial 0800-919-0113 (Toll-Free) ● From outside Japan: dial + 81-3-5351-3491 (Toll-free from SoftBank handsets. International charges apply Beware of Handset or USIM Card Theft for other handsets.) ・Call charges belong to the smartphone prepaid USIM Card phone number. If the smartphone prepaid USIM Card / handset with USIM Card inserted is lost / stolen, contact SoftBank Mobile immediately to suspend service. Repaired phone delivery service * For more details, see “Reporting Theft / Loss”( P29 ). ・The USIM Card has a password called a PIN code to prevent unauthorized third party Your repaired phone can be delivered anywhere you like in Japan, including your use of the smartphone prepaid USIM Card. home, company or any SoftBank Shop. Setting the PIN code of the smartphone prepaid USIM Card is recommended if you wish to avoid unauthorized use by third parties (For more information about how to URL: http://u.softbank.jp/1eIBqcL set the PIN code, refer to each handset's operation manual). Information Memory data recovery support following water accidents Our new service rescues data from the memory of your mobile phone following water accidents (even if the phone cannot be turned on) and transfers the data to your new mobile phone (or any phone temporarily utilized for data recovery). URL: http://u.softbank.jp/KB9A8O

29 30 Communication Restrictions Restrictions & Cautions

Communication Restrictions on Flat-rate Data Service for ●Temporary number or service use suspension is not available. Smartphone Prepaid Service Applies to: Restrictions Effective Period ●If handset is transferred to a different user, the new owner assumes all ownership rights and responsibilities. 2-Day Plan Packet communication volume of 10 million packets (approx. Entire current 7-Day Plan 1.2GB) or more during the month two months previously month 30-Day Plan ●Turn handset off when required (in hospitals, aboard planes, etc.). * The use of 3G Communications Service is a precondition for using Flat-rate Data Service. *A month is defined as a calendar month beginning on the first of the month and ●Handset use while driving is prohibited in Japan by law. SoftBank Mobile is not ending on the last day of the month, regardless of the Flat-rate Data Service for liable for damages from such use. Smartphone Prepaid Service term. *Packet communication volume is the total number of packets for the month, regardless of the type of plan. *Customers subject to communications restrictions will receive an SMS notification at the beginning of the month before the period of communication restrictions. Use of Personal Information

Restricted Content Services SOFTBANK MOBILE Corp. will use personal information (defined as any information provided by Applies to: Details subscriber including name, company name, telephone number, address, etc.) only for the following Communication using VoIP (Voice over Internet Voice and video communication, etc. are converted to purposes: Protocol) packet signal. i.e., data communication 1. Customer support, such as responding to inquiries and troubleshooting 2. Calculating usage charges Video files (MPEG, AVI, MOV format, etc.) Certain videos, images, etc. 3. Billing Image files (BMP, JPEG, GIF format, etc.) 4. Preventing unauthorized use Packet communication with high-volume data transfer Websites, applications etc. that involve viewing of video 5. Market research and preparation of statistical data, including using results of such analysis 6. Guidance for products, services, campaigns, and point-based rewards from SOFTBANK MOBILE or extended connection time or high-definition images Corp. and other companies ・When using the above content services, restrictions on data transfer rates, and some file types may be optimized 7. Improving customer service (optimized files cannot be restored). Data transfer cannot be interrupted. 8. Invoicing for installment sales and credit sales (including those commissioned by other companies) 9. Other operations required to provide services and to manage direct / indirect Other installment sales SOFTBANK MOBILE Corp. is responsible for proper management, sharing, and exchange of personal Information ・For other packet communication, files will be optimized if the file can be recovered at the handset and if there is information. no effect on transfer speed. ・When using packet communication, some data that is not displayed as content may be omitted as long as there is no effect on normal viewing. Omitted data cannot be recovered. ・Communication other than packet communication (voice communication, video calls, Wi-Fi communication etc. provided by SoftBank Mobile) is not restricted.

Subject to change without notice. 31 32 Convenient Service Use of Personal Information

Shared Information Online Recharge by Credit Card SOFTBANK MOBILE Corp. will share customer’s personal information only with companies listed below in order to determine subscriber eligibility to receive our products and / or services, provide services (discount services and combined billing services) offered in conjunction with said companies, and pursue any of the aforementioned purposes. Use a credit card to recharge a prepaid handset account anytime online via SoftBank Website (www.softbank.jp). Companies with which SoftBank Mobile Corp. may share information 1. Our Group companies 5. SOFTBANK TELECOM Corp. 2. SOFTBANK BB Corp. 6. SOFTBANK TELECOM Group companies 3. SOFTBANK BB Group companies 7. The Walt Disney Company (Japan) Ltd. 4. BB Modem Rental Inc. 8. SOFTBANK PAYMENT SERVICE Corp. Voice Guidance Language Note: Should subscriber be in arrears on payments for services and attempts to subscribe to new services, SOFTBANK MOBILE Corp. will provide personal information to companies 2, 5, and 7 shown above in order to prevent further accrual of unpaid bills.

Provision of Personal Information to Third Parties Select Japanese or English Apart from provisions permitted by law, SOFTBANK MOBILE Corp. will only provide personal information to the following entities for the prescribed purposes:

Entity Purpose(s) 1 Press 1 4 0 0 ＋ (Toll-Free) Police agencies and other To prevent crime due to unauthorized use (such as billing governmental institutions fraud) 1. To prevent non-payment for services Other providers of mobile 2. To prevent junk mail communications and PHS 3. To avoid illegal subscriptions as per the Mobile Phone 2 Press 3 services Improper Use Prevention Act 4. To register for Mobile Number Portability Other BWA (Broadband Access) service providers To prevent non-payment for services 3 Select language Affiliated personal credit To evaluate whether an applicant qualifies for a contract information agencies and / or is able to make payments ・Press 1 for Japanese, or 2 for English. To assign responsibility for receivables to a third party under Assignee(s) of receivables provisions of the installment purchase contract or the reimbursement contract 4 Confirm selected language Subscribers and providers of services To provide services from SOFTBANK MOBILE Corp. and businesses related to SOFTBANK MOBILE Corp. ・ Press ＃ if selected language is correct. SOFTBANK MOBILE Corp. dealers, affiliated 1. To manage and operate campaigns If incorrect, press 0 and enter correct number. sales agencies, and Internet search firms 2. To perform Internet search activities EMOBILE Ltd. To provide high-speed mobile data communication services for PCs 5 Press 9 33 For more details regarding use of personal information, visit the SoftBank Website. 34