Please feel free to contact one of the following numbers Contact Information with any questions or problems: SoftBank Customer Support General Information（toll-free） From SoftBank handset 1 5 7 24-hour access with live customer support From landline 0800-919-0157 from 9:00 to 20:00 (Japan time) Troubleshooting（toll-free） From SoftBank handset 1 1 3 From landline 0800-919-0113 Universal Service System □ What is the Universal Service Fund? This system was established to finance essential nationwide public telecommunications services (landlines, public phones, emergency communications, etc.) by NTT East and NTT West, via pro rata telecom operator contributions to ensure a fair and stable service environment for all households. □ Universal Service Fee The Universal Service System launch, from January 2007, means all SoftBank Prepaid Service customers will be assessed and required to pay a fixed Universal Service Fee each time they recharge their phone.* * For more information, including the fee amount, please consult your local SoftBank Shop staff; call our Customer Support, or visit our website. □ Changes in the Universal Service Fee The fee borne by each telephone company for each telephone number (unit price for each telephone number) is English Version reviewed and determined by the Telecommunications Carriers Association (Universal Service Fund administrator) and Prepaid Service Guide【 】 subject to revision every six months. For this reason, the telephone charge payable by respective customers based on such revision is subject to change. for SoftBank Smartphone For details, please visit the website of the Telecommunications Carriers Association at (http://www.tca.or.jp/), or contact the voice recording / fax message service (03-3539-4830, available 24 hours a day). ■Unauthorized reproduction of this Guide (or any part thereof) is prohibited. ■The information contained in this Guide was correct as of February 2014. Please be aware that Guide content may be changed without notice. March 2014 version Transmission Rates Index To Our Customers Usage Basic Fees Terms Thank you for using SoftBank Smartphone Prepaid Service. Please read this None 7 guide carefully for best results. Your Call Charges and Usage Periods SOFTBANK MOBILE Corp. Voice Calling ￥8.58/6 seconds Flat Rate Domestic Calls * The rate is different for International Calls. For more details, Getting 3G Services for Prepaid Subscribers 3G Postpaid Only Services3 please see our website. Started Registration & 11 Voice Calls International SMS (Outgoing) Flat-rate Data Service for Smartphone Prepaid Service Confirmation Web1 International S! Mail S! Mail, SMS1 International Roaming You can use S! Mail (MMS)/SMS and access the Web. Flat-rate Data Service International Call Service2 Optional Services4 How to apply P14 for Smartphone Plan Flat-rate Charge Applicable communications service Prepaid Service 2-Day Plan ¥ 900 Settings 13 3G data communications 7-Day Plan ¥ 2,700 S! Mail (MMS) / SMS 1 To send/receive S! Mail (MMS) and to send SMS messages, apply for Flat-rate Data Service for SoftBank Wi-Fi Spot Smartphone Prepaid Service. 30-Day Plan ¥ 7,000 Other 2 International call charges dier from domestic call charges; to check the call charges for a particular Services region, visit the SoftBank website (www.softbank.jp) or contact SoftBank Customer Support. 24 3 3G Postpaid Services are not available on prepaid handsets. To gain access to these services, please Toll-Free Numbers Making Full Use of subscribe to SoftBank Mobile 3G Service. Service Telephone Number Our Convenient Services Certain services, pre-installed applications, or content may not be available for Smartphone Prepaid 1400 Service (For more details, please refer to the SoftBank Mobile Homepage). Recharge, Balance or Expiration Inquiry, etc. 4 SoftBank Mobile Optional Services include Voice Mail, Call Forwarding, Call Waiting and Multiparty Customer Support (General Information) 157 Call. Customer Support (Customer Assistance) 113 Information Please see the service area map on SoftBank Website (www.softbank.jp) to conrm service areas. Police 110 (Note: Signal may be weak or non-existent in certain parts of the service areas.) Malfunctions, Accidents, 27 For more information regarding service details, see SoftBank Website (www.softbank.jp). Fire or Ambulance 119 Theft and Loss Maritime Safety Agency 118 • All monetary amounts given are exclusive of consumption tax. 1 2 Please read these precautions thoroughly first. About SoftBank Smartphone Prepaid Service ■Smartphone Prepaid Service ・ For our Flat-rate Data Service for Smartphone Prepaid Service subscribers, SoftBank Mobile collects, analyzes and stores traffic information on each communication, in order to provide higher network ・ SoftBank Smartphone Prepaid Service lets you use Voice Calls and Flat-rate Data Service. quality. Also we may control the communications that we specify. ・ You will not be able to set optional services such as Voice Mail. No usage detail information will be available. For more details, please visit URL: http://www.softbank.jp/mb/r/notes/ (only in Japanese). ・ There may be some services (including optional services), pre-installed applications, or contents not ■Software Updating available for Smartphone Prepaid Service. ・ Subscription to Flat-rate Data Service for Smartphone Prepaid Service is necessary to make use of ・ For pre-installed applications that require the Data Communications Service, you will need to apply software updating via 3G network. the Flat-rate Data Service for Smartphone Prepaid Service. For more details, please refer to the SoftBank Mobile Homepage. ■Security ・ SoftBank Mobile has no responsibility for content, applications, etc. you purchased. ・ Smartphones have risk of virus infection through internet connection or attached files. We recom- ■Usage Terms mend that you use security software to reduce the risk. ・ Smartphone Prepaid Service has “Account Term” and “Phone Number Usage Period.” Within ■The Data Inside Your Mobile Phone “Account Term” calls can be made and received. Within “Phone Number Usage Period” after ・ Protection and security of any data stored in your mobile phone, for example, by backing it up, is account expiration, calls can be received only. your own responsibility. The data in your mobile phone will be erased when your repair request is ■PIN Code accepted. ・ Services supported by S! FeliCa are not provided by SoftBank Mobile. Liability for Data such as elec- ・ PIN issued upon registration: Required for obtaining My SoftBank password, customizing handset tronic money inside an IC card is solely the owner’s responsibility. SoftBank Mobile is not responsible mail address, setting spam filter, SoftBank Wi-Fi Spot App, emergency suspension of services, etc. for the transfer of data inside any IC card at the time of a model upgrade and / or repair operations. If you forget PIN, it can only be sent by mail to the registered address. ・ SoftBank Mobile will not bear any responsibility for loss, change or deletion of your data, or for the ・ Additional PIN: Already active in the handset, which is used to set up/cancel Dial Lock and other damage caused by malicious usage after the theft or loss of your handset. operations. The default PIN is 9999. ・ USIM PIN: Already active on the USIM Card. The default PIN is 9999. To avoid unauthorized use, we ■Warranty & Repairs recommend you reset PIN to another number. ・ For repairs, bring your handset to SoftBank Shop. ■Call Charge Indicator ・ Handset warranty period is 12 months from time of purchase. ・ Damaged or malfunctioning handsets are eligible for repair. Personal identification (as presented at ・ Call Charge Indicator is not available on prepaid handsets.You can check your charge/balance by subscription) is required for use of a loaner handset during repair period. calling 1400 (toll-free). Please note that the amounts given are rounded down to the nearest whole ・ Data stored in handset will be deleted upon repair. number. ■Notification on Emergency Call Location ■Usage Restrictions ・ When emergency calls (110/118/119) are made from mobile phones, the information on the locations ・ You may be required to present further proof of identification upon request. Failure to do so, or dis- where emergency calls are made will be automatically identified (even when the handset is set up so covery of false information may void warranty. the number will not be displayed, or the Caller ID Display Service is not subscribed to). ・ SoftBank may restrict use of 3G Services of handsets acquired through improper means such as However, except when the institutions handling emergency calls find the calls critical to anyone’s life, theft, fraud, or means that violate laws (Act for the Prevention of Illegal Mobile Phone Use, docu- the location information will not be notified if 184 (Caller ID Disable) is added before dialing ment forgery, etc.) or handsets thought to be at such risk. Should applicant receive a handset from emergency numbers or when calling from a SoftBank Satellite Phone. a third party, 3G Services usage restrictions may apply if the previous owner was subject to provi- sions described above. ■Contract by Minors and Filtering Service ■Restriction of Communication Speed and others ・ Parent/Legal Guardian Authorization Form is required for making a contract for minors. ・ Individuals under 12 years of age may not apply. ・ SoftBank Mobile may control the data communication speed of Flat-rate Data Service for Smartphone ・ In principle, Filtering