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Ottawa Public Health Resource Guide Greater Ottawa Area A division of CFMWS Une division des SBMFC Help right now If you or the person you care for is in crisis and you need help right now, please: • Call 911 (emergency) or your local emergency number • Visit your local hospital’s emergency department • Contact a toll-free distress line in your province Feedback: [email protected] About This Guide The Resource Guide reflects mental health resources and supports located throughout the Ottawa Region. This guide serves to accompany the Mental Health Caregiver Guide, a national resource for caregivers of individuals living with mental illness and mental health challenges. This guide is not an exhaustive list of all supportive services, but rather a starting point – feel free to contact the resources identified in this guide to explore how they could assist you or the person you care for on the journey to recovery. Legend Addiction Support Food Banks Walk-In Mental Health Clinics Case Management Legal Aid Military and Community Health and Hospitals Military Family Resource Centres Resources Housing Crisis Lines Service Offered in Information Lines French Culture-Specific Services Respite and Homecare Children Education Support Groups Youth Employment Understanding Adult Diagnoses Financial Services Older Adult Resource Guide: Greater Ottawa Area 3 Table of Contents Addiction Support ......................................................................... 6 Case Management ......................................................................... 8 Community Health and Resource Centres .................................. 10 Crisis Lines ................................................................................... 14 Culture-Specific Services ............................................................. 18 Education ..................................................................................... 22 Employment ................................................................................ 26 Financial Services ........................................................................ 30 Food Banks .................................................................................. 32 Legal Aid ...................................................................................... 36 Hospitals ..................................................................................... 38 Housing ....................................................................................... 42 Information Lines ........................................................................ 46 Respite and Homecare ................................................................ 48 Support Groups ........................................................................... 50 Understanding Diagnoses ........................................................... 54 Walk-In Mental Health Clinics ..................................................... 56 Military and Military Family Resources ....................................... 58 4 Resource Guide: Greater Ottawa Area Addiction Support Addiction Support Amythest Women’s Addiction Maison Fraternité Centre Offers addiction support for Francophone youth Offers both residential and out-patient aged 12-18. programs for women addicted to drugs, alcohol, (613) 741-2523 and gambling. Services include individual www.maisonfraternite.ca counselling, group counselling, and health promotion programs. Rideauwood Addiction and Family (613) 563-0363 Services www.amethyst-ottawa.org Offers counselling, support groups, assessment, The Ottawa Addictions Access and and resources for those experiencing addiction Referral Services (OAARS) and their families. (613) 724-4881 Offers assessments, information, and referrals www.rideauwood.org for those experiencing addiction. 1-800-565-8603 The Wabano Centre for Aboriginal www.drugandalcoholhelpline.ca/Directory/ Health Program/16772 Offers over 40 programs and services designed Dave Smith Youth Treatment to meet the needs of Ottawa’s Aboriginal Centre community. Services include a primary care clinic, seniors’ circles, cultural programming, Offers both residential treatment and mental health programs, fitness programs, outpatient services for youth aged 13-21 homeless outreach, and after-school programs. experiencing addiction. (613) 748-0657 (613) 594-8333 www.wabano.com www.davesmithcentre.org 6 Resource Guide: Greater Ottawa Area Case Management Case Management The Canadian Mental Health Salus Ottawa Association (CMHA) Ottawa Provides rehabilitation and supportive housing services to adults in the Ottawa area with severe mental illness. Provides programs, services, and resources for individuals living with mental illnesses and their (613) 729-0123 families. www.salusottawa.org (613) 737-7791 www.ottawa.cmha.ca Youth Services Bureau Offers a number of services for youth between The Royal Ottawa Mental the ages of 13-24. Services include crisis Health Centre support, counselling, assessment, support groups, employment services, drop-ins, youth Offers assessment, treatment, and advisory committees, and housing services. rehabilitation for adults and youth with serious (613) 729-1000 mental illnesses. www.ysb.on.ca (613) 722-6521 www.theroyal.ca 8 Resource Guide: Greater Ottawa Area Community Health and Resource Centres Community Health and Resource Centres Carlington Estrie Offers crisis support, counselling, family Offers counselling, family counselling, support counselling, health services, and resources. groups, health services, and workshops. (613) 722-4000 (613) 525-5544 (Alexandria) www.carlington.ochc.org (613) 487-1802 (Bourget) (613) 987-2683 (Chrysler) Centretown (613) 443-3888 (Embrun) http://www.cscestrie.on.ca/en/ Offers crisis support, counselling, family counselling, LGBTQ+ counselling, support Hunt Club-Riverside groups, health services, and resources. (613) 233-4443 Offers crisis support, family counselling, and health services. www.centretownchc.org (613) 247-1600 Community Living Renfrew www.seochc.on.ca County South Lowertown Offers counselling, family counselling, and resources. Offers crisis support, counselling, family counselling, support groups, assessment, health (613) 432-6763 services, and resources. www.clrcs.com (613) 789-3930 Eastern Ottawa www.crcbv.ca Offers counselling, family counselling, health Nepean, Rideau and Osgoode services, and resources. (613) 741-6025 Offers counselling, assessment, and www.eorc-creo.ca health services. (613) 596-5626 www.nrocrc.org 10 Resource Guide: Greater Ottawa Area North Lanark Sandy Hill Offers counselling and health services. Offers crisis support, counselling, family (613) 259-2182 counselling, health services, and resources. www.northlanarkchc.on.ca (613) 789-1500 www.sandyhillchc.on.ca Orléans-Cumberland Somerset West Offers crisis support, counselling, family counselling, support groups, health services, Offers crisis support, counselling, family and resources. counselling, support groups, health services, (613) 830-4357 and resources. www.crcoc.ca (613) 238-8210 www.swchc.on.ca Rainbow Valley South-East Ottawa Offers social work and health services. (613) 757-0004 Offers crisis support, counselling, family counselling, assessment, health services, and www.rainbowvalleychc.on.ca resources. (613) 737-5115 Rideau-Rockcliffe www.seochc.on.ca Offers crisis support, counselling, family counselling, health services, and resources. Vanier (613) 745-0073 Offers counselling, family counselling, and http://www.crcrr.org/en health services. (613) 744-2892 Pinecrest-Queensway http://www.cscvanier.com/en/home Offers crisis support, counselling, family counselling, health services, and resources. (613) 820-4922 www.pqchc.com Resource Guide: Greater Ottawa Area 11 Western Ottawa Whitewater Bromley (Beachburg) Offers crisis support, counselling, family Offers social work and health services. counselling, health services, and resources. (613) 582-3685 (613) 591-3686 www.wbchc.on.ca www.wocrc.ca 12 Resource Guide: Greater Ottawa Area Crisis Lines Crisis Lines Child, Youth and Family Crisis Line Femaide of Eastern Ontario A provincial telephone helpline for Provides professional help in English and Francophone women who are dealing with French for children, youth, and families in crisis. violence and/or who have been sexually Available 24/7. assaulted. Available 24/7. (613) 260-2360 1-877-336-2433 www.icrs.ca/en http://www.femaide.ca Community and Social Service Kids Help Phone Referrals Provides support in English and French for youth under the age of 20. Available 24/7. Provides information and referrals in English and French to individuals and families living in 1-800-668-6668 Eastern Ontario. www.kidshelpphone.ca 2-1-1 www.211ontario.ca Mental Health Crisis Line Drugs and Alcohol Helpline An all-encompassing crisis service offered in Provides information about drug and alcohol English and French. Available 24/7. addiction services in English, French, and over (613) 722-6914 170 other languages. Available 24/7. 1-866-996-0991 1-800-565-8603 www.crisisline.ca www.drugandalcoholhelpline.ca Ontario Poison Centre Provides medical information about poisoning in English and French from registered nurses and pharmacists. Please call 9-1-1 if a poisoning victim is not breathing or having a seizure. Available 24/7. 1-800-268-9017 http://www.capcc.ca/en 14 Resource Guide: Greater Ottawa Area Ottawa Distress Centre Tele-Aide Outaouais An all-encompassing crisis service in A crisis line for French-speaking individuals. English. Available 24/7. Available
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