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Statement of Natalie S. Talpas, Senior Vice President and Digital Product Management Group Manager, PNC Bank
Statement of Natalie S. Talpas, Senior Vice President and Digital Product Management Group Manager, PNC Bank Consumer Financial Protection Bureau Symposium on Consumer Access to Financial Records, Section 1033 of the Dodd-Frank Act Wednesday, February 26, 2020 I. Introduction and Executive Summary PNC Bank, National Association (PNC) appreciates the opportunity to participate in the Consumer Financial Protection Bureau’s (Bureau) symposium regarding data aggregators and consumer access to financial records. PNC is a Main Street bank focused on serving the financial needs of our customers and communities. We have employees in more than 40 states across the country and a retail branch network located primarily in the Mid-Atlantic, Midwest and Southeast, with approximately 2,300 branches and 9,100 ATMs. We are proud of our longstanding history of supporting our customers, communities and employees while operating a sustainable long-term business. We are committed to providing our customers with access to convenient technology tools and the financial applications of their choice, while protecting the personal and financial information they entrust to us and maintaining the integrity of our systems. We support our customers’ use of financial applications (apps) and informed consumer choice in accessing and sharing their financial data. In fact, we process millions of trouble-free logins by financial apps, and the data aggregators that support these apps, each week. What are data aggregators? Data aggregators are nonbank financial services companies that gather financial data on consumers from banks and other financial institutions, such as broker- dealers, and make this information available to financial apps and, potentially, other purchasers of consumer data. -
Digital Banking Manifesto 2.0
UNCORRECTED DRAFT MANUSCRIPT HAS NOT BEEN COPYEDITED OR PROOFED Global Fintech David L. Shrier and Alex Pentland, editors Manuscript v1.1 Draft May 28, 2020 © 2020 Massachusetts Institute of Technology 1 UNCORRECTED DRAFT MANUSCRIPT HAS NOT BEEN COPYEDITED OR PROOFED © 2020 Massachusetts Institute of Technology 2 UNCORRECTED DRAFT MANUSCRIPT HAS NOT BEEN COPYEDITED OR PROOFED Chapter 8: Digital Banking Manifesto 2.0 By Alex Lipton(1), David Shrier(2)(3) and Alex Pentland(2) (1) Jerusalem Business School, The Hebrew University of Jerusalem (2) Massachusetts Institute of Technology (3) University of Oxford 8.1 Introduction “Banks are trying to be cool and hip and build super cool digital front ends... But it's like putting lipstick on a pig - ultimately it's still a pig and the new front end is still running into an awful digital back end.” Mark Mullen, Chief Executive Atom, Durham, UK We wrote the original version of the Digital Banking Manifesto in 2016 when the economy as a whole, including the banking system, was on the mend after fairly traumatic experiences of the Global Financial Crisis (GFC). We are updating the Manifesto in 2020 amid an economic crisis of arguably more massive proportions ignited by the Cov19 virus. The GFC was a wasted opportunity to reorganize the world financial ecosystem. If history could teach us anything, the current one is likely to fall in the same category. Already in the midst of the Cov19 crisis, digital banking technology adoption is accelerating all over the globe. Yet, reform is badly needed. In the last decade, too-big-to-fail banks became bigger rather than smaller, massively increasing their share of the banking business. -
Oracle Financial Services Know Your Customer (KYC)
Data Sheet Oracle Financial Services Know Your Customer (KYC) Ensuring Regulatory Compliance while Enhancing Customer Experience With technological advances and sophistication of perpetrators of Industry Challenges financial crime, financial institutions (FIs) globally face the urgency to elevate their efforts to identify and detect illicit transactions, Rapid increase in technology-enabled and fraud, non-compliance, and illegal activities, as early as during sophisticated financial customer onboarding. crimes Ever-evolving global and local regulations Oracle Financial Services' (OFS') Know Your Customer (KYC)/ Managing multiple Customer Due Diligence (CDD) not only assists these FIs in early databases/ watchlists/ identification and detection to prevent financial crimes but also sanction lists allows them to meet ever-evolving regulatory requirements. By Siloed systems and manual processes causing lower providing streamlined onboarding and seamless KYC for the entire efficiency and higher costs customer lifecycle (CLM), Oracle helps FIs enhance their customer experience. A Comprehensive KYC/ CDD Platform Why Oracle KYC? Oracle's KYC/ CDD coupled with AI, ML, Graph Learning, and Advanced 25 years of fighting Analytics provides a holistic risk view for the entire customer lifecycle, financial crime for over 150+ global FIs including customer onboarding, ongoing due diligence, and enhanced due Recognized as Leader in diligence (EDD) processes. It offers a comprehensive, flexible, and extensible Quadrant SPARK Matrix for risk-scoring -
An Assessment of Know-Your-Customer / Customer
Know Your Customer/ Customer Due Diligence Measures and Financial Inclusion in West Africa An Assessment Report June 2018 The Inter-Governmental Action Group against Money Laundering (GIABA) is a specialized institution of ECOWAS and a FATF Style Regional Body that promotes policies to protect member States financial system against money laundering, terrorist financing and the financing of the proliferation of weapons of mass destruction. The FATF Recommendations are recognised as the global anti-money laundering (AML) and counter terrorist financing (CTF) standard. For more information about GIABA, please visit the website: www.giaba.org This document and/or any map included herein are without prejudice to the status of or sovereignty over any territory, to the delimitation of international frontiers and boundaries and to the name of any territory, city, or area. Citing reference: GIABA (2018), Research and Documentation Report, Know Your Customer – Due Diligence Measures and Financial Inclusion in West African, Assessment Report, GIABA, Dakar © 2018 GIABA. All rights reserved. No reproduction or translation of this publication may be made without prior written permission. Application for permission to disseminate, reproduce or translate all or part of this publication should be made to GIABA, Complexe Sicap Point E Av Chiekh A. Diop, X Canal IV 1er Etage Immeuble A, BP 32400, Ponty Dakar (Senegal). E-mail: [email protected] Acknowledgement On behalf of the GIABA Secretariat, the Director General would like to acknowledge the support provided by the GIABA member States in the conduct of this study. GIABA is particularly grateful to the National Correspondents (NCs) and the technical experts in the 11 sampled countries for their efforts in mobilising national stakeholders and facilitating the meetings of the research team with relevant agencies and financial institutions. -
A Guide to Answer That Age-Old Question: So What Does It Mean to Know Your Customer?
A Guide to Answer That Age-Old Question: So What Does it Mean to Know Your Customer? Joshua Horn, Esq. 215.299.2184 [email protected] 2000 Market St. 20th Floor Philadelphia, PA 19103-3222 215.299.2000 www.foxrothschild.com A Guide to Answer That Age-Old Question: So What Does it Mean to Know Your Customer? n Introduction Introduction So now that you have secured a client relationship, the age-old question that every n What Personal financial adviser faces is: “Do I adequately know my customer?” Information Should be Gathered by the The answer to this question necessarily Broker-Dealer/ serves as the underlying basis regarding the suitability of any investment Investment Adviser recommendation and should be obtained on the front-end of the n What Additional client/adviser relationship, as opposed Information Should to being debated during the trial the Broker-Dealer/ involving a customer-initiated Investment Adviser complaint. Notwithstanding the Collect importance of knowing your customer, all too often this information gathering process is not given its proper weight. n Conclusion The following provides guidance pertaining to the information that should be gathered from every new client and maintained over the life of the client/adviser relationship. In addition, this guide contains suggestions on how you can improve your client account forms to ensure adequate “know your customer” information is gathered and maintained. Conducting adequate fact gathering will protect you from potential liability, ensure that you make suitable investment recommendations and preserve good client relations. What Personal Information Should be Gathered by the Broker- Dealer/Investment Adviser The best way to approach the “know your customer” fact gathering process is to develop a standard set of inquiries. -
Technology and Innovation in the Insurance Sector
Technology and innovation in the insurance sector TECHNOLOGY AND INNOVATION IN THE INSURANCE SECTOR Please cite this publication as: OECD (2017), Technology and innovation in the insurance sector This work is published under the responsibility of the Secretary-General of the OECD. The opinions expressed and arguments employed herein do not necessarily reflect the official views of the OECD or of the governments of its member countries or those of the European Union. This document and any map included herein are without prejudice to the status or sovereignty over any territory, to the delimitation of international frontiers and boundaries and to the name of any territory, city, or area. © OECD 2017 FOREWORD │ 3 Foreword “Insurtech” is the term being used to describe the new technologies with the potential to bring innovation to the insurance sector and impact the regulatory practices of insurance markets. This report catalogues these technologies and examines how InsurTech is being funded and how insurers are engaging with the start-ups entering the market. This report was prepared as part of the programme of work of the OECD Insurance and Private Pensions Committee, the international forum for addressing policy and regulatory issues in insurance and private pensions for governments, international organisations and industry. It has benefited from input from the insurance market and industry, including from a number of insurance start-ups. This report contributes to the OECD’s Going Digital project which is examining from a wide range of perspectives how technology and innovation is affecting the economy. TECHNOLOGY AND INNOVATION IN THE INSURANCE SECTOR TABLE OF CONTENTS │ 5 Table of contents Executive summary .............................................................................................................................. -
Do Data Breach Disclosure Laws Reduce Identity Theft?
Do Data Breach Disclosure Laws Reduce Identity Theft? Sasha Romanosky, Rahul Telang, Alessandro Acquisti The Heinz College Carnegie Mellon University ABSTRACT In the United States, identity theft resulted in corporate and consumer losses of $56 billion dollars in 2005, with up to 35 percent of known identity thefts caused by corporate data breaches. Many states have responded by adopting “data breach disclosure laws” that require firms to notify consumers if their personal information has been lost or stolen. While the laws are expected to reduce identity theft, their effect has yet to be empirically measured. We used panel data from the U.S. Federal Trade Commission to estimate the impact of data breach disclosure laws on identity theft from 2002 to 2009. We find that adoption of data breach disclosure laws reduce identity theft caused by data breaches by, on average, 6.1 percent. Keywords Data breach disclosure, economics of information security, identity theft, fixed effects regression 2 Do Data Breach Disclosure Laws Reduce Identity Theft? INTRODUCTION Data breaches occur when personally identifiable information such as names, social security numbers, and credit card numbers are accidentally lost or maliciously stolen. These breaches can result in hundreds of thousands (sometimes millions) of compromised records, and lead to identity theft and related crimes (Givens, 2000).1 In the United States, identity theft resulted in corporate and consumer losses of around $56 billion dollars in 2005 (Javelin Research, 2006).2 In an effort to reduce these crimes, many states have responded by adopting data breach disclosure (or “security breach notification”) laws, requiring firms to notify individuals when their personal information has been compromised. -
Freddie Mac Multifamily AMO Workshop
Do You Know Your Customer? 2017 Asset Management & Operations Servicer Workshop Presenters Mike Kenney Senior Director Governance & Business Services Linda Salley AML, OFAC & Fraud Director Governance & Business Services Michelle Orsi Asset Management Director Surveillance AMO Workshop – Know Your Customer © Freddie Mac 2 Key Takeaways By the end of today’s session we will discuss the following . Why KYC is a hot industry topic . Freddie Mac’s KYC/AML program . Suspicious activity and money laundering . MF fraud schemes/red flags . Reporting suspicious activity . Best practices for Know Your Customer AMO Workshop – Know Your Customer © Freddie Mac 3 Anti-Money Laundering (AML) Overview . Know Your Customer (KYC) is a key component of AML programs . The G-7 Summit in 1989 created the Financial Action Task Force (FATF) to establish an international response to money laundering . The focus on money laundering increased significantly as a result of the tragic events of September 11, 2001 » USA PATRIOT ACT was passed a month later . The Financial Crimes Enforcement Network (FinCEN) is serious about AML Compliance » Most Financial Institutions are required to have an AML program » The United Nations estimates that 5% of global gross domestic product is criminally laundered1 Money Laundering is a global problem 1 Money Laundering has Wall Street Freaking Out; New York Post 8/16/2016 AMO Workshop – Know Your Customer © Freddie Mac 4 AML Program Required In 2014, FinCEN (division of Treasury) required Freddie Mac, Fannie Mae and the Federal Home Loan banks to: 1. Establish a 2. File 3. Participate in written Suspicious mandatory Anti-Money Activity Reports Information Laundering Directly with Sharing Program FinCEN with FinCEN . -
E-Aggregation: the Present and Future of Online Financial Services in Asia-Pacific (PACIS)
E-Aggregation: The Present and Future of Online Financial Services in Asia-Pacific (PACIS) Hiroshi Fujii Taeko Okano Stuart Madnick Michael Siegel Working Paper CISL# 2002-06 September 2002 Composite Information Systems Laboratory (CISL) Sloan School of Management, Room E53-320 Massachusetts Institute of Technology Cambridge, MA 02142 E-Aggregation: The Present and Future of Online Financial Services in Asia-Pacific Hiroshi Fujii1, Taeko Okano1, Stuart Madnick2, Michael Siegel2 1Suruga Bank, Japan 2Sloan School of Management, Massachusetts Institute of Technology, USA Abstract Financial institutions see the Internet as an important channel and many have built websites to inform and attract customers. Financial aggregation services as represented by “Account Aggregator” present an opportunity by which financial institutions can build stronger relationships with customers. Account aggregation services began in the United States, but they are now widely used by financial institutions in other countries. In this paper, we examine financial aggregation services by classifying aggregator types and the method for implementing their service. Second, we explain the differences between financial account relationship aggregation services in the U.S. and in Asia-Pacific countries, including Australia, South Korea, and Japan. We then discuss the status of financial comparison aggregation services and related issues. Owing to the popularity of WAP phones and the fast- growing market for mobile phone service in Asia-Pacific, we will also look into the development of mobile aggregation services. Finally, we examine future directions for aggregators in conjunction with universal and global banking concepts. Keywords: Financial institution, Aggregation service, Universal banking, Global banking I. Introduction Financial institutions are one of the most influential businesses in the information technology (IT) revolution. -
Digital Banking Manifesto: the End of Banks?
MASSACHUSETTS INSTITUTE OF TECHNOLOGY Digital Banking Manifesto: The End of Banks? Alex Lipton, David Shrier, Alex Pentland Connection Science & Engineering Massachusetts Institute of Technology connection.mit.edu 2 DIGITAL BANKING MANIFESTO: THE END OF BANKS? This paper is part of our financial technology innovation series: • Blockchain & Financial Services - 5th Horizon of Networked Innovation - Transactions, Markets & Marketplaces - Infrastructure (Identity, Data Security) • Mobile Money & Payments • Prediction Markets • Policy & Financial Technology • Digital Banking Manifesto Disclaimer The Massachusetts Institute of Technology may have financial or other relationships with one or more entities described in this document. No endorsement, implied or explicit, is intended by discussing any of the organizations or individuals mentioned herein, and is expressly disclaimed. © 2016 ALL RIGHTS RESERVED. 3 DIGITAL BANKING MANIFESTO: THE END OF BANKS? I. Introduction "Banks are trying to be cool and hip and build super cool digital front ends... But it’s like putting lipstick on a pig - ultimately it’s still a pig and the new front end is still running into an awful digital back end." Mark Mullen, Chief Executive Atom, Durham, UK We are entering a new era of innovation that will reshape consumers’ relationships with their banks. In order to understand how banking will evolve in the digital age, it is important to understand its basic premise. While reasonable people can disagree about nuances, at heart, the art of banking is one of skillful record keeping in the double-entry general ledger. At micro level, banks can be thought of as dividend producing machines seeking deposits and issuing loans. At macro level, they are creators of credit money.1 The main determinants of their quality and reliability are the amount of capital and the level of liquidity (essentially central bank money) they keep. -
Identity Software – May 2021 EXECUTIVE SUMMARY Identity Software Sector Update
SECTOR SNAPSHOT: Identity Software – May 2021 EXECUTIVE SUMMARY Identity Software Sector Update The pandemic has driven digital transformation into overdrive with retailers and financial institutions rapidly adopting to consumer demand shifting from offline to online transactions, and enterprises accelerating migration to cloud to manage millions of workers working remotely. This unprecedented growth in digital activity saw a corresponding increase in intensity and regularity of identity fraud and data breaches on an almost daily basis. Advanced persistent threats are fueling rapid innovation and adoption of identity security and data protection solutions across different market verticals, which in turn have catalyzed some of the most significant M&A and funding activities in recent history Recent M&A activity has been robust across multiple sub categories especially in IAM, highlighted by: Select M&A Transactions ($MM) $28,940 $1,400 $6,408 $850 Financing and investment volume in the overall identity sector has continued unabated with sponsors making bold bets to unleash growth and create new unicorns: Select Financing Transactions ($MM) $210 $205 $150 $100 $100 $100 GCA expects these trends to continue with even stronger identity related market activity excepted in the remainder of 2021 2 I. GCA OVERVIEW II. IDENTITY SOFTWARE MARKET OBSERVATIONS III. APPENDIX 3 GCA’S DEDICATED SECTOR KNOWLEDGE AND EXECUTION EXCELLENCE GCA’s Identity Software Leadership Team Chris Gough Saif Malik Managing Director / Head of Cybersecurity Executive -
Study on Know-Your-Customer Requirements for Digital Financial Services in Uganda
Study on Know-Your-Customer Requirements for Digital Financial Services in Uganda by Jeremiah Grossman A healthy ecosystem for digital financial services (DFS) depends on the ability of its users to be fully registered and compliant with the know-your- customer (KYC) requirements in the market. It especially applies to a maturing DFS ecosystem wherein uptake is expected to increase from a wide variety of end-users and use cases, such as payment acquisition by small traders, merchants and schools as well as bulk disbursement to, for example, refugees. The knowledge and conduciveness of the KYC requirements for the various stakeholders is therefore important for adoption and scale-up of DFS. 2 Discussions with diverse DFS stakeholders in Uganda revealed the following: Challenges around A need for more clarity registration and around the KYC regime for Discrepancies in onboarding of, for the various DFS stakeholders interpretation of example, merchants and (consumers, agents, small requirements in the refugees due to traders and merchants, KYC regime strict KYC requirements non-corporate entities such and onboarding as schools, etc.) processes To address these needs, discrepancies and challenges, United Nations Capital Development Fund (UNCDF) completed the following analyses: An assessment of the current An assessment of practices An exhaustive analysis of the and potential impact of these in other DFS markets that requirements and associated requirements as well as the are similar to Uganda that processes (either driven by interpretation