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Parliant Phonevalet Users Guide

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Parliant Phonevalet Users Guide PhoneValet 6.0.2 User’s Guide Copyright 2002-2009 Parliant Corporation. All Rights Reserved. All trade names referenced herein are either trademarks or registered trademarks of their respective companies. Table of Contents Address Book Dialing ............................................................................................ 23 Overview....................................................................................2 Clipboard Dialing ................................................................................................... 24 Installation ................................................................................2 AppleScript dialing................................................................................................. 24 Running PhoneValet for the First Time ................................................................... 2 Call Logging ............................................................................ 24 Multiple Line Configurations .................................................................................... 4 Caller ID ................................................................................................................ 25 Voice Mail..................................................................................4 Dialing Numbers from the Call Log........................................................................ 25 Reading the Call Log............................................................................................. 25 Configuring Voice Mail............................................................................................. 5 Playing Voice Mails and Recordings ..................................................................... 26 About Call Trees and Overrides .............................................................................. 6 Searching in the Call Log ...................................................................................... 26 Menu Choices ......................................................................................................... 6 Call Log Reporting................................................................................................. 27 “Take a Message” Mailbox Choices ........................................................................ 6 Announcement Choices .......................................................................................... 7 Manage Important Calls: The New Calls Window .................. 28 Transfer Choices ..................................................................................................... 7 Remote Control Choices ......................................................................................... 7 Caller ID Announcements ....................................................... 28 Page and Pause Choices........................................................................................ 8 Creating Shortcuts or “Extension Numbers” ............................................................ 8 Call Actions and AppleScripts................................................ 29 Changing Greetings ................................................................................................ 9 Email on Incoming Calls........................................................................................ 29 Call Screening ......................................................................................................... 9 AppleScripts .......................................................................................................... 30 File Formats .......................................................................................................... 10 Disc Archiving......................................................................... 31 Calling in to Check Messages ............................................................................... 10 How to Use an Archived Disc ................................................................................ 32 Changing Greetings over the Phone ..................................................................... 11 Receiving Faxes.................................................................................................... 11 Importing and Exporting ......................................................... 32 Calling out to deliver messages.............................................. 12 Importing Names and Numbers into the Phonebook............................................. 32 Exporting from the Phonebook and Call Log......................................................... 33 The Phonebook........................................................................ 12 PhoneValet Anywhere ............................................................ 33 Address Book vs. the Phonebook ......................................................................... 12 Network Caller ID Announcements ....................................................................... 34 Pronunciation of Names ........................................................................................ 14 Remote Dialing...................................................................................................... 34 Searching in the Phonebook ................................................................................. 14 Web Access .......................................................................................................... 35 Address Book Integration ....................................................... 15 iPhone Browser Navigation ................................................................................... 37 Profiles: Call Blocking, Ringtones and Custom Call Handling 16 Appendix A: Advanced Dial Settings ...................................... 38 Creating Profiles.................................................................................................... 16 Dialing Rules ......................................................................................................... 38 About Blocking Calls and Faxes............................................................................ 18 Setting up Calling Cards and Long Distance Access Numbers............................. 38 10-digit and 11-digit Dialing................................................................................... 39 The Activity Monitor................................................................ 19 Special Dialing Characters .................................................................................... 39 Manually starting voice mail .................................................................................. 19 Appendix B: Technical Details ............................................... 39 Call Recording ......................................................................... 20 Verifying that the Telephone Adapter is Functioning ............................................. 39 Call Waiting ........................................................................................................... 20 About USB Ports and Hubs ................................................................................... 40 Sound Files and Audio Quality .............................................................................. 21 Backup and Restore.............................................................................................. 40 OpenBase Database ............................................................................................. 40 Remote Control ....................................................................... 21 Technical Support ................................................................................................. 40 Example Scripts .................................................................................................... 21 Software Updates.................................................................................................. 41 Dialing...................................................................................... 22 Appendix C: PhoneValet Anywhere Installation .................... 41 Dialing by voice ..................................................................................................... 22 Services Menu Dialing........................................................................................... 23 Appendix D: Certification and Warranty Information ............. 43 - 1 - © 2002-2009 Parliant Corporation Overview If you want to receive faxes with our voice mail/fax integration, then you will need a shared-line fax machine, or a compatible modem to receive PhoneValet Message Center is Parliant’s business-class product that faxes with (such as Apple’s internal or USB modems) along with fax provides detailed call logging, recording and voice mail features, including software such as PageSender or the Mac OS built-in faxing support. the ability to build sophisticated “trees” of options for people calling in. Inside your PhoneValet package is the Parliant Telephone Adapter, a Installation USB cable for connecting it to your computer, a telephone cable, and a telephone line splitter (to plug in both the Telephone Adapter and a Installing PhoneValet telephone into one wall socket). Also included are a Quick-Start guide, and the software on a CD. First thing to do is to plug in the Telephone Adapter device – all the cables are included, so all you need to do is connect the USB cable to our Visit the Parliant’s web site if you need more help with PhoneValet. Go to device
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