DELL GLOSSARY DELL Glossary

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Dell - Internal Use - Confidential .Internal Use - Confidential DELL Glossary

Acronym/Term Meaning Related Facts and Definitions

$ Buyout Option $ Buyout Option DFS Product Type. Pure financing agreement. Customer owns the asset at the end of the contractual period by paying $1 and receives title at the beginning of the agreement with DFS retaining a security interest. This type of lease carries zero residuals. Term can range from 12 month to 60 month (with credit approval). Yield on $ out leases cannot exceed % Fulfilled % Fulfilled Backlog Definitions. How much of the Vendor Amount is reflected in the invoices received (i.e Invoice Amount / Vendor Amount). .bin Binary File .ovf Open Virtualization Format The Open Virtualization Format (OVF), is a platform independent, efficient, extensible, and open packaging and distribution format for virtual machines. 0pc Per Call How many previous calls with the same issue. 1:1 One on one A meeting between two individuals, such as a regular meeting between an employee and his/her manager. 10% Buyout Lease 10% Buyout Lease DFS Product Type. NOT COMMON IN SMB: A commercial lease product that provides customers with the ability to purchase product(s) at end of term for 10% of the original purchase price, return the asset to DFS, or extend the lease. This is a higher payment than an FMV structure. Utilized by customers who want a predictable EOL buyout. In ST, there is a “lease type” titled 10% PO. You have to ensure that the quote has at least 10% RV as your RV will be 10%. 100% Software lease 100% Software lease DFS Product Type. Under a customer's MLA, this lease type would contain only Software (**Please Note**This is not the same as an IPA where the lease does not need to be under an MLA and is considered a standalone contract) 100BASE-FX 100BASE-FX Uses two strands of fiber-optic cable (62.5/125 micron). One strand is used to transmit and the other to receive. 100BASE-T 100BASE-T A standard that is being proposed to IEEE and was developed by the Fast Ethernet Forum. This standard includes the MAC layer, the MII, and the three physical layers (100Base-TX, 100Base-T4, and 100Base-FX). 100Base-T4 100Base-T4 Uses four pairs of Category 3, 4, or 5 UTP wire. Three pairs are used to transmit and receive and the fourth is used to listen for collisions on the wire. 100BASE-TX 100BASE-TX Uses two pairs of Category 5 UTP wire, or two pairs of Type 1 STP. One pair is used TO transmit and the other to receive. This wiring scheme is the same as Ethernet today (10Base-T). 100VG-AnyLAN 100VG-AnyLAN An alternative proposal to Fast Ethernet. It has been proposed to IEEE with Hewlett-Packard being the prime sponsor. The transmission scheme is very similar to 100Base-T4. It uses four pair of voice grade unshielded twisted pair wire. 10BASE-2 10BASE-2 IEEE's specification for running CSMA/CD networking (Ethernet) over thin coaxial cable (RG58). 10BASE-5 10BASE-5 IEEE's specification for running CSMA/CD networking (Ethernet) over thick coaxial cable (RG8). 10BASE-F 10BASE-F IEEE's specification for running CSMA/CD networking (Ethernet) over fiber-optic cable. 10BASE-T 10BASE-T IEEE's specification for running CSMA/CD networking (Ethernet) over unshielded twisted pair cable. 10g 10g Oracle database version - 9i was a prior version. 11500 specification 11500 specification Inbound packaging specification used to provide guidelines to our suppliers on the format of the accceptable packs into Dell. 12G 12G PowerEdge Products launched in 2012. E.g M620 170 AR 170 AR 170 Systems software used with Omega AR system in Europe for scanning receipt images and workflow. 1DD One Dell Distribuion Dell's only multi-tier distribution and retail sales model, targeting consumer and small business. 1x1 One on one A meeting between two individuals, such as a regular meeting between an employee and his/her manager. 1xRTT 1 x Radio Transmission Technology A cdmaOne (Qualcomm) based technology that can support packet rates up to 144 KBPS. 24-Hour Rule 24-Hour Rule Platforms in a test phase may fail. If the failing issue is rated a Severity 1, then the unit and its configuration must remain intact for at least 24 hours, pending Engineering disposition. 2D Two dimensional -

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

2Kx Two Thousand X Where x is the approprate year end. For example Exchange 2K7 might be used for Exchange 2007. Don't know why 3D Data De-duplication 3D Three dimensional - 3D Acceleration 3D Acceleration Hardware accelerator geared toward 3D modeling and light source rendering. 3D Audio 3D Audio Surround sound 3DES Triple Data Encryption Service 3DES Triple Data Encryption Standard 3DOF 3 Day ownership failure means that the customer hasn't been contacted for 3 days and the case is in status OWNED. 3F Form, Fit, and Function FORM a team, FIT in the role and start FUNCTIONING

3G Third Generation (of wireless phone See UMTS. 3-Par 3-Par Array manufacturer 3PD Third Party Distributor - 3PKB 3rd Party Knowledge Base - 3PL Third Party Logistics - 3PP 3rd Party Products - 3xRTT 3 x Radio Transmission Technology A cdmaOne (Qualcomm) based technology that can support packet rates up to 384 KBPS. 4 quarterly payments, $ 4 quarterly payments, $ out structure Customer Payment: Payments can be in advance or out structure arrears but yield must be less than 17.89% yield cap. annual payments, but can be monthly. Make sure that when requesting DLRS, you look at the CPI and ensure it is at 0% or higher and that the ROE is greater than 25%. These can’t be annual or semi 401k 401k Employee Benefits retirement contribution program for US Employees. 4D Graphics 4D Graphics Hardware accelerator for a bit block used in overlay mode. 4D Sprite Acceleration 4D Sprite Acceleration Hardware accelerator for a bit block used in overlay mode. 4hr/7X24 Same Day On- 4hr/7X24 Same Day On-Site Response Initial year and 2-year extension provide 3 yearsof Site Response Service Service SKU coverage, determines which DSP is primary (Unisys, SKU NCR, Decision One, Getronics(Wang), IGS). Uses the same 4hr/7X24 SKUs existing before PESS was launched, and tied to specific service tag. 5C Characterize, Contain, Causes, A series of steps to take when a technical issue arises. Corrective action, Closure. Also known as CLCA.

5S * Seri (Say ree) - Sort and Discard. * Five Japanese words which basically mean that Seiton (Say ton) - Arrange and Order. * "everything has a place and everything is in that Seiso (Say zo) - Clean and Inspect. * particular place" Seiketsu (Say ket soo) - Standardize and Improve. * Shitsuke (Shee tsoo kay) - 60 SAC 60 Day Same as Cash A product for small business customers. The product converts to a fixed term loan after the 60 day SAC period. 64PCH 64 bit PCI Controller Hub. - 802.11 802.11 A family of IEEE standards for wireless LANs first introduced in 1997. 802.11 provides 1 or 2 Mbps transmission in the 2.4GHz band using either FHSS or DSSS. 802.11b defines an 11 Mbps data rate in the 2.4GHz band, and 802.11a defines 24 Mbps in the 5GHz band.

802.15 802.15 An IEEE working group that is expected to introduce a wireless personal area network (WPAN) in 2000. A second task group is working on coexistence of 802.11 and 802.15 PANs. 8038G Tax form 8038G Countersigned tax doc required for any public deal ABOVE 100k 8038GC Tax form 8038GC Countersigned tax doc required for any public deal BELOW 100k 8B/10B 8B/10B The IBM patented encoding method used for encoding 8-bit data bytes to 10-bit transmission characters. Data bytes are converted to transmission characters to improve the physical signal such that the following benefits are achieved: bit synchronization is more easily achieved, design of receivers and transmitters is simplified, error detection is improved, and control characters (that is, the special character) can be distinguished from data characters. 8D 8 Disciplines of Problem Solving Started by Ford, like Intel's 7 Steps of problem solving

8g 8th Generation servers -

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

911 911 A document that notifies the corporation of changes in a current product, such as prices, new features, etc. or introduction of new products to Sales. A&G Archictecture and Governance A/D Analog to Digital - A/P Accounts Payable - A/R Accounts Receivable - A2A Application to Application data exchange (i.e. an integration process). See also B2B, B2C, EDI and XML. A2O Air to Ocean a program initiative meant to reduce transportation costs by shifting from expensive air shipping to shipping via ocean. Unlike shifting from ocean to air, which is done in expediting, A2O is requires careful planning and analysis considering the feasibility of individual parts enduring an ocean shipment. It also requires lead time efforts since ocean shipments take AA Administrative Assistant - AA Administrative Authority -

AA Area Admin a shared Admin resource AA Agents Available indicates the total number of agents available at a given point who are ready to take the next call. AA Ledger Actual Amounts The ledger type used for transactions in domestic amounts

AA2003 AA2003 A Dell I/T strategic project to establish an enterprise application portfolio, so that interactions between applications can be formally managed and Dell can reduce the number of redundant applications that provide business functionality. The goal is to have globally consistent integrated application environment. AAA Authentication, Authorization, And AAFES Army and Airforce Exchange Service - AAI Automatic accounting instruction A code that points to an account in the chart of accounts. AAIs define rules for programs that automatically generate journal entries. This includes interfaces between Accounts Payable, Accounts Receivable, and the General Accounting system. Each system that interfaces with the General Accounting system has AAIs. For example, AAIs can direct the Post to General Ledger program to post a debit to a certain expense account and an automatic credit to a certain accounts payable account. AAL ATM Adaptive Layer -

AAM Avamar Activation Manager AAPF Application form for Access production - AAR Automatic Alternate Routing -

AAT Average Abandon Time -

AB Agents Busy -

AB# Airbill Number - ABAP ABAP Programming language used for SAP programs. ABBA Application Burst Buffer Appliance ABD Abandoned Before (Delivery?) The total number of queued calls for each split/skill that abandoned before an agent answered. This includes calls that are ringing at a voice terminal. Abend ABnormal ENDing refers to software that halts or errors out before completion. ABET Approved B2B Electronic Transmissions - ABI Analytics and Business Intelligence - ABI Application Binary Interface A software definition that describes the binary instruction encodings for a particular processor along with API compliance. ABIT Advance Board Integrated Testing Term that was originated in ASD (field service) to refer to testing intergrated boards based on its part number or PPID number. ABM Activity Based Management - ABM Active Block Mapping When backing up a disk, this is the process of ONLY writing USED disk blocks (as determined by the file system table) to a backup file. ABO Americas Business Operations - ABOM Actual Balance Owner Model a Trial Balance generated by the BST Administrator Team and commonly issued by the end of each month. ABP Average Buying Power -

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

ABR Available Bandwidth Rate -

ABS Asset Backed Security -

ABS Automated Backend Screening Change of Address system Absolute Rating Absolute Rating A performance rating given to an employee that is based on how a team member performs against his/her own performance objectives. ABT Automated Booking Tool DFS’s Lease Management System. This is the system used to generate schedules and book contracts into Infolease. System allows OC to process orders, place on lease schedules, create exhibits, STW's and process orders through UCI into InfoLease for Booking and/or Funding. ABU Americas Business Unit - ABX Automatic Branch Exchange -

AC Alternating Current - AC Adapter AC Adapter An external power supply that converts AC power to DC power for a portable computer. The AC adapter's cable connects to the portable computer. A power cable connects the AC adapter to an AC power source. AC97 Audio Codec '97 The AC'97 specification defines how an audio codec (AC), a modem codec (MC), an audio/modem codec (AMC) or both an AC and an MC be attached to system logic (ie. the chipset of motherboard), and intends to replace the ISA interface. With AC'97 there is need for only a modem riser (MR) card or an audio/modem riser (AMR) card with corresponding codec on it to perform modem and/or audio functions, which is more cost-effective. ACA Auto Contingent Allegiance Acadia Acadia a joint venture focused on accelerating customer build- outs of private cloud infrastructures through an end-to- end enablement of service providers and large enterprise customers. Acadia’s unique “build, operate, transfer” model for delivering the Vblock architecture, addressing people, process and technology, will offer customers further choice, flexibility and cost advantages as they seek to virtualize their IT infrastructures and evolve to private cloud ACC Accept Link Service Reply ACC Americas Customer Centers - ACC Frame Accept Frame During a login, the ACC Frame allows login to the fabric or port. Accelerated BLT Accelerated BLock Transfer A bit blitter BitBLT in the video chip that has hardware accelerator circuitry to support fast bit block transfer. Acceptable Days Acceptable Days Remaining The number of days remaining that orders in a PO Remaining consolidation group can still be pending consolidation. After this “acceptable” period has expired, warning notifications will be sent to the collector email address specified in the consolidated billing profile.

Acceptance Phase Acceptance Phase The final phase of the Phase Review Process during which attainment of program goals is measured and learning experiences are captured as part of the continuous process improvement effort. Acceptance Report Acceptance Report A progress report comparing actual product performance to the Business Contract targets and bounds. The Acceptance Report is typically generated 90 - 120 days after RTS, during the Deployment Acceptance Testing Acceptance Testing Validates that the built solution performs in accordance with the specified requirements (acceptance criteria). It is performed by the customer and may or may not involve developers of the system. Access Access Mechanisms that limit availability of information or information processing resources only to authorized persons or applications Account harvesting Account harvesting Process of identifying existing user accounts based on trial and error. Note - Providing excessive information in error messages can disclose enough to make it easier for an attacker to penetrate and ‘harvest’ or compromise the system. Account number Account number Payment card number (credit or debit) that identifies the issuer and the particular cardholder account. Also called Primary Account Number (PAN)

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

Account Type - Account Type - Administrative or User accounts on the domain or on specific computing Administrative or Privileged Accounts resources that have special privileged access (e.g., Privileged Accounts ROOT on Unix/Linux, Super User on Tandem, or Administrator on Windows).

Account Type - Account Type - Customer Accounts User accounts for customers such as My Account or Customer Accounts Premier Accounts.

Account Type - Account Type - Employee Accounts General use, non-administrative, non-privileged user Employee Accounts accounts on the domain or on specific computing resources that are used by employees.

Account Type - General Account Type - General User Accounts Non-privileged and non-privileged user accounts on the User Accounts domain or on specific computing resources and include both. Account Type - Non- Account Type - Non-Employee Accounts General use, non-administrative, non-privileged user Employee Accounts accounts on the domain or on specific computing resources that are used by Non-Employees such as temps, contractors, and business partners. Account Type - Process Account Type - Process or Service Accounts that are not used by a user but instead are or Service Accounts Accounts for use by an automated process or service such as an application.

Account Type - Training Account Type - Training and Test Any type of user account that is for use in training or and Test Accounts Accounts testing.

Accounting Memo Accounting Memo Accounting memo serves to our SKU management team to profile the SKUs correctly from an accounting standpoint as well as our external auditors who audit our accounting memo documentation process so that we are in compliance with SOX controls and that accounting is in compliance with US GAAP. ACD Atmos Cloud Delivery ACD Average Calls per Day -

ACD Americas Customer Database An externally maintained database of U.S. customer purchase history, promotion history, demographics and firmographics. ACD Automated Call Distribution - ACDC Americas Call Driver Collection - ACDP Atmos Cloud Delivery Platform ACE Advanced Customer Entry ACE Advanced Customer Engineering The team that, among other things, conducts Beta testing for new products ACE Americas Customer Escalation process Used during the initial transition globally to deal with customer questions and escalations that come in through our call centers. ACES Advancing Customer Experience and A CSS CSAT program management office (PMO) Satisfaction program. Information is managed within an Inside EMC community. ACES Advanced Customer Engineering ACF Automation and Control Framework -

ACF Access Coordination Function -

ACG Automatic Catalog Generator One of the various product tools that create a "catalog" of available software downloads that is then used by the installed software at a customer's site to determine that an update is available. Sometimes referred to as the autodownloads capability. ACG All Channels Group -

ACG Automated Capabilities Guide - ACH Automated Clearing House An electronic network used for bank transfers. Can also denote the transfer itself.

ACH Automated Clearing House An electrnic network used for bank transfers. Can also denote the transfer itself.

ACI Agent Capability Improvement the program that includes building up a career for the people on the phones. ACK Acknowledgment Frame ACK Acknowledgement means an order was accepted by DOMS (also see NAK). ACL Access Control List Sets permissions ACL Approved Commodity List Separated between XLOB and Mkt commodities. ACM Application Connectivity Monitor Part of the Ionix product line ACM Appliance Configuration Manager ACM Account Manager (France relationship -

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

ACM Auto-Compensator Mechanism part of the paper feed in a Printer ACMT Account Manager Terrain (france external account manager relationship business) ACO Automatic Cut Off -

ACO Administrative Contracting Officer - ACOFW Avoid Copy On First Write (penalty) ACP Annual Compensation Planning Program to determine salary for employees. Usually referred to as Annual Compensation Review (ACR). ACP Accept Part (request) Specific to calls that engage UPSLG (SONIC) This status shows Sonic’s acceptance of the part request from Dell. ACP Attorney-Client Priviledge - ACP Adaptive Copy Mode VMAX SRDF mode ACPI Advanced Configuration and Power - ACPL America's Corporate Price List Application used by relationship contracts groups to administer and generate customer specific price lists. Acquirer Acquirer Bankcard association member that initiates and maintains relationships with merchants that accept payment cards ACR Annual Compensation Review ACRS Accelerated Cost Recovery System Legal. The depreciation schedule of the Economic Recovery Tax Act of 1981 (ERTA), modified by the Tax Equity and Fiscal Responsibility Act of 1982 (TEFRA), that allows faster write offs of plant and equipment is classified as 3,5, or 10 years property. The accelerated cost recovery system (ACRS) replaced the asset depreciation range (ADR) system which was built on the concept of useful life. ACRS (Modified) Accelerated Cost Recovery System Legal The Tax Reform Act of 1986 modified the ACRS by prescribing depreciation methods for each ACRS class in lieu of statutory tables. Equipment is assigned among 3,5,7,10,15, or 20 year classes depending on ACS Accelerated Content Server ACS Advanced Configuration Services - ACS Americas Client Services - ACS Automatic Call Sequencer A device for handling incoming calls. Typically it answers an incoming call, gives the caller a message and puts them on hold, signaling agents a call is waiting. It has no internal switching mechanism and does not affect the call in any way. It provides an indication of which call should be picked up next in order of arrival and keeps statistical information on the progress of calls. No agent statistics are provided. ACSE Association Control Service Element -

ACSLS Automatic Cartridge System Library Sun Sysems (?) ACSS Americas Commercial Support Service - ACT Advanced Customer Testing The group that runs Beta software tests. ACT Application Continuity Tool Failover/disaster recovery tool used for the Oracle Teleservices ("CSI") system during either planned or unplanned outages. It provides limited but key functionality for the call centers to manage service requests during these outage windows. Access must be requested by your manager via ART. ACT Advanced Configuration Tool ACT Application Compliance Team - ACT Americas Captures Team Gateway to retrieving systems or commodities that require failure or safety analysis. ACT Advanced Concept Team - Action Item Action Item A specific task assigned to a specific team member. Action Plan Action Plan Typically refers to "issues" found during a testing phase and the need for a "plan" of action needed to resolve or further investigate the issue. An "action plan" should include a list of steps taken to understand or resolve the issue, the responsible owner and a due date. This plan must be included in the Test Exit reports directly or as a reference. Action Plans Action Plans Documented plans for the root cause, correction, implementation of fixes, or disposition of open issues. Plans should include dates for completion of the Activation Activation When all or a portion of the recovery plan has been put into motion. Active Status Active Status Any DellPlus account that provides customer required integration solutions designed for factory available Dell bases.

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

Active Sustaining Status Active Sustaining Status Any DellPlus account that has successfully passed the 1st Article Audit and has shipped the first order to the customer is moved from Active status to Active Sustaining Status. Active-Matrix Display Active-Matrix Display A type of display that uses thin-film transistors. These transistors allow each picture element to be turned on or off. See also TFT. Activity Activity Activity describes in the Integrated Services Platform (Delta) what is referred to as a "journal" in Dellserv and Nvision. Actor Actor Person responsible for a specific action taken in relation to each modules activities in Performance Actual Acceptance Actual Acceptance Date The day on which the customer actually receives equipment Actual Interim Rent Actual Interim Rent Rapport Field. A pro-rated charge for the # of days between the actual Date of Acceptance and the Commencement Date actuals actuals The final dollar value assigned to a sales representative on a SCORE report. ACV Active Call View -

ACV Average Contract Value Average value of services contracts for a specified period of time. ACW After Call Work This is a metric displayed in Vision ACW Average Call Wait - AD Active Directory the place where all the NT accounts, distribution lists and groups you belong to are stored.

AD Active Directory the place where all the NT accounts, distribution lists and groups you belong to are stored.

AD Area Director - ad hoc ad hoc Latin phrase which, literally, means "For this". A solution designed for a specific problem or task, non- generalizable, and which cannot be adapted to other purposes. AD&D Application Development and - ADA Avamar Deduplicated Archive Initial name for a product ultimately called Avamar Data Transport (ADT) ADA Amortization and Distribution Application Used for revenue recognition for various sets of books in the Americas region by interfacing data from ADA to ADAM Active Directory Application Mode ADAM Automated Discount Approval Matrix A web-based application that facilitates the smooth paperless process of turning sales quotes into downloadable orders. It is one of the modules within APJ Sales Tools (APJST).

Adapter Card Adapter Card An expansion card that plugs into an expansion card connector on the computer's system board. An adapter card adds some specialized function to the computer by providing an interface between the expansion bus and a peripheral device. Examples of adapter cards include network cards, sound cards, and SCSI ADB Apple Desktop Bus -

ADC Analog-To-Digital (A/D) Converter A circuit that generates a binary (numeric) description of an analog voltage level. ADC Austin Design Center - ADD Approved Defect Deferral Adders ADDERS Overhead or burden. Adders are generally transformation cost elements, though hedge and royalty (considered material costs) are also adders. Add-On Add-On A transaction to add related equipment or services to an existing lease Add-On Add-On DFS Terminology. A transaction to add related equipment or services to an existing lease. Address Verification Address Verification Serves as a check for city, state, and zip code information based on Taxware updates for Online applications.

ADE Avamar Data Export Second naming proposal for a a product ultimately called Avamar Data Transport (ADT) ADF Automatic Document Feeder Feature used to pick up multiple documents and feed them one page at a time into a scanner or copier.

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

ADF Application Description File Each client/server application can provide its own set of ADFs. The ADF acts as a bridge between the application provider and a management application by describing in a standard way the management information associated with a particular application. ADFs are DMTF-compliant MIF files. ADH Adhesive - ADI Applications Desktop Integrator (Oracle) - ADI Autodesk Device Interface - Adjacency products Adjacency products Products which Dell has selected to sell but may not require full product development, manufacturing, or service activities. Typically, such products are Dell branded and serviced but manufactured in partnership by a 3rd party. Products such as Dell Printers, Dell Hand Held, and Dell Projectors are examples of Adjacency products. While these products are not part of Dell's core business, they are vital to achieving Dell's growth objectives. Peripherals such as keyboards, HDD, monitors, etc. are managed as core products and are not included. S&P products which Dell offers as a 3rd party vendor are also excluded.

Adjustment Adjustment Any changes made to the valuation of the assets on the books. ADL Application Data List Key application data validated quarterly to fulfill SOX requirements. ADM Application Discovery Manager ADM Application Development & Maintenance - ADM Application Development & Management - ADM Account Data Management - ADMe Avamar Data Domain Migration enabler Administrative printers Administrative printers Printers and MFDs used in the everyday course of business to print reports, overheads, emails, performance plans, etc., whether network attached or not. Printers not attached to the network are considered non-standard and not in compliance with Dell policy. A specialty device such as a label maker that cannot feed media of at least 8 1/2" x 11" in size are not covered by this policy. ADO ActiveX Data Object Microsoft API for working with various data sources. It is a feature-rich object model that can be used with any OLE DB provider to communicate with the data source that the provider supports from Visual Basic (VB), Visual C++, Active Server Pages (ASP), and other development tools. ADP Accelerated Development Program - ADP Ad Destination Page - ADR Acquisition/Development/Retention Same as RAD. ADR Accord européen relatif European Union standard shipping document - au transport international des required in all EU countries to declare trasport of any marchandises Dangereuses par Route hazardous materials. ADS Avamar Data Store ADS Accidental Damage Service - ADSC Americas Dispatch Support Center Dispatching team. ADSL Asymmetrical Digital Subscriber Line 1.5 Mbps to 9 Mbps downstream bandwidth, 16 Kbps to 640 Kbps upstream bandwidth. Asymmetric implies that the performance capabilities are different for downstream and upstream transmission. ADT Avamar Data Transport Formerly known as ADA and ADE ADT Application Development Team -

ADT Application Development Tools - ADT Accumulated Delay Time (Orders x Delay Time) or (Device failed x its capacity) ADUR Annualized Data Unavailable Rate - Advance Lease Advance Lease Payment(s) Customer Payment. The payment or payments made Payment(s) at the initiation of the lease contract, i.e. first rental payment or first and last rental payments. Date of bill is for the current month; For example: If the customer's billing period is from April 1 - April 30 and their payment is in advance, then the payment due date would be April 1 Advance/Arrears Advance/Arrears Rapport Field. Refers to when the customer will be paying their bill Advanced Port Advanced Port Replicator A plug-in device designed for portable computers that Replicator allows you to integrate your notebook computer into a desktop environment. The Advanced Port Replicator supports Ethernet network connection and SCSI devices, such as CD ROMs, hard-disk drives, and tape

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

ADW Active Data Warehouse Feature of the i2 solution AE Advanced Exchange In the event of system failure, Dell will ship a new unit to the customer. Customer will ship defective unit to AE Account Executive AE Account Executive -

AE MDM Asset and Entitlement Master Data - AEC Advanced Education Consulting AEC Analytics Enablement Center AECOC Americas Enterprise Center of - AE-DUB United Arab Emirates - Dubai -

AEF Active Engine Failover AEH Auto Email Home - AEM Automated Entitlement Manager The general name of the software from Open Channel Solutions (OCS) that forms the basis for the Powerlink Licensing application. This term shouldn't be used with customers. AEMI Array Enclosure Management Interface - AEN Asynchronous Event Notification - AEO Authorized Economic Operator indicates a party involved in the international movement of goods that has been approved by a national customs administration as complying with World Customs Organization or equivalent supply chain security standards. AEP Annual Equity Planning See details for "Annual Equity Program" AEP Annual Equity Program Program in which 30% (or fewer) of employees receive Restricted Stock Unit grants as a reward/incentive. In some ways similar to Annual Compensation Review. AERP Automated Export Reporting Program - AES Americas Enterprise Services - AES Automated Export (Compliance) System a combination of in-house development and third party software that allows Dell to check orders to ensure they are not being shipped to restricted countries. AES Advanced Encryption Standard Block cipher adopted by NIST in November 2001. Algorithm is specified in FIPS PUB 197 AFA File Array Accelerator - AFAIK As Far As I Know -

AFC Austin Fulfillment Center A grouping of all manufacturing facilities in the Austin area (PN1, TMC). AFE Authorization for Expenditure AFE Approved for Financial Expenditure - AFE Analog Front End - AFF Accounting Flex Field Oracle systems term for the full general ledger code. Has eight segments of varying length forming a 32 digit AFF Formerly known as FQA in pre-Oracle systems. Consists of LEBU.Cost Centre.Natural Account.Sub Account.Product.Channel.Country.Future Affiliates Affiliates A highly skilled, highly flexible sales team that provides profitable solutions to commercial customers in a transactional or distributed environment.

Affinity Affinity A database managed by SMS team that is intended to be the master data repository for customer contact information - including email address and customer privacy preferences (e.g. DND, opt-out)

AFIR Annualized Field Incident Rate see FIR. AFK Away From Keyboard acronym used in web chats and ICM to indicate that you are online, but away from the computer. AFM Area Finance Manager AFM Automated Failover Manager AFP Automated File Promotion A Dell internal software distribution system for moving new downloads onto factory servers. AFP Americas Forecast Group - AFS Alternative Fulfilment Solution - AFS Available for Sale - AFTD Advanced File Type Device (networker) AG Administration Guide Or Administrator AGB Advanced Graphics Bus - AGC Accounting Group Code - Aged Deadline Aged Deadline Backlog Definitions. If consolidation type is present, with a deal ready date filled in, then deal ready date + 30 days. If a consolidation type is present, without a deal ready date, then current date – 100. If consolidation type is missing and the deal is fulfilled, then last invoice date + 30 days.

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

AGILE AGILE Software application managed by Product Group Configuration Management that stores and maintains part, BOM and MOD information for global use. Agile Agile The Engineering/Development database that tracks all regional parts as well as global parts and change objects such as Engineering Change Orders (ECOs), Manufacturer Change Orders (MCOs), Part Number Requests (PNRs), Part Number Change Requests (PNCRs), and other similar types of change objects. All changes originate in this database. Agile PC Agile Product Collaboration replacement for I-drive Agile PQM Agile Product Quality Management replacement for TeamTrack/BITS Agile Universal Validator Agile Universal Validator An automated verification of global engineering data quality and standards of parts/BOMs/MODs and engineering changes (PNR, PNCR, ECO, and MCO) in Agile before it is sent to downstream systems. Aging Aging Grouping of Accounts Receivables according to the length of time the accounts have been outstanding AGOP Aggregate Global Operations Plan - AGP Advanced Graphics Port A high performance graphics interface for Pentium Pro systems. AGP Accelerated Graphics Port - AGR Aggregate Growth Rate - AGSST Advanced Graphics Sub-System Test Stage of graphics adapter development where the software driver is brought from an newborn alpha phase to a stable, robust and consumer-ready AGT Automatic Green Tag Tag created to identify damaged and defective parts in manufacturing. AHC Adaptec Host Controller

AHCI Advanced Host Controller Interface a hardware mechanism that allows software to communicate with Serial ATA devices such as host bus adapters which are designed to offer features not offered by Parallel ATA controllers besides higher speeds, such as hot-plugging and native command queuing. The specification details a system memory structure for computer hardware vendors in order to transfer data between system memory and the device.

AHOD All Hands on Deck (Dell) equivalent to an All-Hands meeting at EMC AHSC Academic Health Science Centers AHT Average Handle Time An indication of the elapsed time overall for service requests or other similar transactions. (talk time + wrap- up time). Formula = ACDTIME / ACDCALLS . Compared to IBAHT is the hold time missing. AHT is not an official GCCO metric; always use IBATT. AI Action Item a specific task assigned to a specific team member. AI Americas International Canada, Mexico, Latin America, South America

AIA Application Integration Architeture An Oracle based technology to integrate applications AIC Agile I-Drive Consolidation AIC Adaptec Integrated Controller AICS Americas Infrastructure Consulting see ICS AIDOMS Americas International DOMS Consolidated DOMS for the IBU's in Latin America, Brazil and Canada AI-DOMS Americas International - Dell Order Management System AIF Application Integration Framework AIM Advanced Infrastructure Manager SW Product that is a key component of Dell's Virtual Integrated Solution (VIS) Arthitecture. AIM ARB Inventory Management internal ARB Tool AIM Account and Infrastructure Management AIM Application Incident Management AIM Agency Inventory Management A project to filter delinquent accounts to various collection agencies, and receive information back from them (bankruptcy, death, address change, etc.) AIM Agent Impacting Messages a process/tool which can be used to get Policy and Procedures (PnP)related questions/clarifications answered by the Global PnP writers. AiO All-in-One HP StorageWorks product line (for example, AiO1200) AIP Advanced Input/Output Processor AIR Account Information Repository AIS Authoring Integration Services CMA acronym AIS Agile Integration Server

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

AIS Account Info Sheet Required for all MLA customers; Direct Ops creates this XL doc based on the customer's preferences referenced on the BIS page of their MLA. It is saved in their Customer Folder on the Network Drive and should be updated with any changes. AIT Architecture Initiatives Team in MTI AIX Advanced Interactive eXecutive A family of proprietary UNIX Operating Systems AKA Also Known As AL Annual Leave

AL_TIME Arbitrated Loop Timeout Value Twice the amount of time it would take for a transmission word to propagate around a worst-case loop (that is, a Loop with 134 L_Ports and 10 KM links between each L_Port) with a six transmission word delay through each L_Port. This value is set at 15 MS. ALB Adaptive Load Balancing

AL-EL Aluminum Electrolytic (capacitor) ALER AquaLogic Enterprise Repository Alerts Alerts Defines problem alerts and their resolution ALGOL ALGOrithmic Language (programming A high-level programming language designed for use language) in scientific computations Alienware Alienware Brand name for family of gaming PCs and hardware Alliance Alliance Resource or position related to an Alliance Partner. See Alliance Partner. Alliance Partner Alliance Partner A vendor who is under contract with Dell to provide consultants and IT services in Brazil, India, and Russia. ALLIANT ALLIANT A software royalty system to calculate the software royalties, create vendor statements, and general ledger entries. All-in-One All-in-One (computer) Desktop computers that combine the monitor and the CPU in the same case. Allocation Allocation The percentage of a resource's capacity designated for a specific assignment. Allocation Target Allocation Target The percent of time a resource is scheduled to be working on a project or baseline activity. ALM Account Lifecycle Management See details for "Account Lifecycle Manager". ALM Account Lifecycle Manager Tool for requesting accounts within EMC. Replaces the Account Request Tool (ART) ALPA Arbitrated Loop Physical Address An 8-bit address that uniquely identifies a device on a Fibre channel loop. ALPA ID Arbitrated Loop Physical Address Id ALPA ID Arbitrated Loop Physical Address Alpha Alpha Software or hardware that has been partially implemented. Complete features and functionality may not be present. The software or hardware may not have been fully tested by the designers. Alpha level product should never be in test beyond SST2. ALPS Accelerated Leadership Program a 2 year rotational development program that hires the best and brightest talent from top universities to be future leaders. ALS Agreement to Leave Shipment when the customer has a preexisting arrangement with the carrier to leave at the door. ALS Auto Light Sensor ALT Account Leadership Team Alternative Minimum Tax Alternative Minimum Tax Terminology. An alternative, separate tax calculation based on the taxpayer's regular taxable income, increased by the taxpayer's preference for the year. The resulting amount is called the alternative maximum taxable income (AMT). After certain exemptions and offsets, the taxpayer determines his/her AMT and is required to pay the larger of the regular tax or alternative minimum tax. Among the preferences which can increase the taxpayer's AMT is the accelerated portion of depreciation, thereby making it more likely for a taxpayer that buys equipment to be subject to the AMT rather than regular tax. AL-TIME Arbitrated Loop Timeout Value ALU Array Logical Unit ALU Arithmetic Logic Unit A circuit that performs math calculations and/or logical operations. ALUA Asymmetric Logical Unit Access ALVA Asymetric Logical Unit Access AM Area Manager AM Asset Management AM Account Manager AMA Average Managed Assets AMB As Mentioned Before

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

AMB Advanced Memory Buffer Fully Buffered DIMMs uses an "Advanced Memory Buffer" chip that maintains signal integrity and improved error detection methods that reduce soft errors make fully buffered DIMMs an ideal system memory solution. Using a point-to-point architecture, the advanced memory buffer (AMB) transmits signals among the controller, memory devices, and other modules without sacrificing signal integrity—or speed. Unlike modules with a parallel path (stub-bus) architecture, FBDIMMs move data serially between the Ambulance Ambulance The tool used by Dell'store administrators to set up bundles and apply discount bands to good component groups AMC Americas Merge Center Post-Manufacturing value added service provider. AMC is part of Installation and Deployment Operations. Cross LOB (including Dellware) PO consolidation, customized reporting, configuration services, special projects, specific delivery (time/date). Project bids through IDO Special Bids mailbox. AMC Austin Merge Center The facility at which multi-order shipments are consolidated and sent to the same customer. See also CFS. AMCS Application Management and CTI AMD Advanced Micro Devices the fifth-largest US manufacturer of integrated circuits, founded in 1969. They produce microprocessors, embedded processors and related peripherals, memories, programmable logic devices, circuits for telecommunications and networking applications. AMDB Asset Management Database Dell's current (Q2 2008) system of record for hardware assets - servers, storage etc. Formerly system of record for application records, replaced in this function by Troux Q1 2008 AMDPS Americas Dell Product Support AMEA Advanced Management Enablement an add-in card that enables vKVM, vMedia, RACADM, Adapter and dedicated management NIC Amendment Amendment Terminology. a legal document that is added to, or revises, or improves a proposal or document. Americas North And South America One of the three Dell business regions (also called Geos) - Americas, EMEA & APJ. Americas International Americas International Canada, Carribean, Latin America, and South America- A major region within Dell AMF American Manufacturing Facility This used to mean Austin exclusively, but now can also mean Franklin, MA AML Anti-Money Laundering AML Approved Manufacturers List equates to ASL. AMLCD Active Matrix LCD AMM Advanced Media Manager NetWorker feature set previously covered by a stand alone product, called AlphaStor AMO Addressable Market Opportunity Amortization Amortization Terminology. Amortization refers to spreading payments over multiple periods. Amortization Schedule Amortization Schedule Documents. Complete schedule of periodic blended payments, showing the amount of principal and the amount of interest that comprise; The amortization schedule is a table that shows the interest and principal for payments until the loan is paid off. Unlike other repayment models, each repayment installment consists of both principal and interest. XL created by Channel OC; Required on all TELP and FLEX deals; used to create Exhibit B AMP Asset Management and Planning This is a system to enable customers to better manage their EMC assets. AMP Account Maintenance Portal AMP Application for Monitoring Power AMP KACE's AMP Agent Messaging Protocol AMP Account Management Portal a web based interface for sales to use to manage their accounts in Affinity AMS Asset Management Services This is Sales team apparently aimed at assisting Sales with opportunities. AMT Active Management Technology Intel software that allows manufacturers to actively/remotely manage PCs they manufactured using a hidden partition and the Intel Management AMT Alternative maximum taxable income An income tax imposed by the US Federal Govt on individuals, corporations, estate and trusts. AMT is imposed at a nearly flat rate on an adjusted amount of taxable income above a certain threshold (also known as exemption). This exemption is substantially higher than the exemption from regular ANOVA Analysis Of Variance

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

ANSI American National Standards Institute Private, not-for-profit organization that administers and coordinates the U.S. voluntary standardization and conformity assessment system for data alphabets, codes, and signaling schemes. AOB All On Board AOP Annual Operating Plan AOS Arrays of Structures AP Wire Sent CT AP Wire Sent CT Cyle Time (CT). Time taken from schedule acceptance to when a payment file is submitted to AP Specifications that make the various forms of data API Application Programming Interface available to application programs on the PC. One of the three Dell business regions (also called APJ Asia Pacific & Japan Geos) - Americas, EMEA & APJ. APM Area Partner Manager APO Assigned Purchase Order(s) orders assigned to be placed on a financial product. APOS After Point Of Sale Sometimes additional services are purchased for a system after the system has been owned for a period of time. Service contract extentions or upgrades, for example, would be APOS transactions. These are sales made to the customer after buying a main system and can include peripherals, warranty, etc. APS Advanced Proactive Services APS Auto Parts Selector When dispatching parts in Delta, the APS will pre- populate parts that are compatible with the equipment that the SR was opened on AQI Article Quality Index Knowledge Base rating system for articles. AR Action Request Essentially a logged bug against an EMC product ARB Arbitrate Primitive Signal This primitive signal applies only to the Arbitrated Loop topology. It is transmitted as the fill word by an L_Port to indicate that the L_Port is arbitrating access to the loop. (CLARiiON) ARBx The frame used to arbitrate address X for loop control. One of the Fibre Channel arbitrated loop protocol primitive signals. (CLARiiON) ARBx Variant Of Arbitrate Primitivesignal Ariba Ariba Payments management system used at Dell, owned by SAP. Other names for what the system does: Non- Production Spend Management System - Purchase Order Management System. ARM Advanced RISC Machine Previously Acorn RISC Machine ARR Annualized Replacement Rate The frequency of part replacements normalized to an annual basis. Arrears Lease Payment Arrears Lease Payment Customer Rental Payment. Date of bill is for the previous month; For example: If the customer's billing period is from April 1 - April 30 and the payments are in arrears, then the due date is May 1, 2009 (arrears payments carry a higher LRF). *A quarterly payment in arrears essentially carries a 3 month deferral and needs credit approval (same with ann’l/semi ANNUAL PAYMENTS) accessed at http://art.cit.emc.com/artv3/art.jsp. Used ART Account Request Tool to submit requests for access to various EMC systems. Some are also covered by ALM. AS Alphastor AS Archive Server AS Autostart ASA Another Stupid Acronym ASCII American Standard Code for Information ASD Asynchronous Software Distribution ASD Advanced Software Division ASD Advanced Storage Division Cloud Products ASE Array Software Engineering (clariion) ASE Account Support Engineer ASE Account Service Engineer ASE Associate Service Engineer ASIC Application-Specific Integrated Cuircuit integrated circuit designed for a very specific function. Within Dell, this is chip designed for a particular customer or system, typically from standard cells and/or gate arrays. May ultimately be sold as a ASID Automatic Symmetrix Internal Symmetrix diagnostic tool:also known as Keys to Diagnostics Success and Health Check ASM Area Sales Manager ASM Dell Active System Manager Automates delivery of IT services to cut the time, cost and complexity of data center management ASM All-in-One Storage Manager HP StorageWorks management interface

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

ASN Authorized Service Network External to EMC, Authorized Service Partners perform services on EMC’s products/environments. Depending upon the program, various levels of certification are required. (non-emc Delivery Partners). CS partner program. This program is being replaced with the Velocity Services program. ASP Authorized Service Provider EMC CS Partner, acts as a sub-contractor for EMC to expand areas of service and support (provides field level support on behalf of EMC to EMC Customers). ASP Average Selling Price ASPL Asn Partner Lead EMEA ASPL ASN Partner Lead (EMEA) ASPM Area Services Program Manager Americas Disti partner focused ASQ Assurance Quality Quality survey ASQC Americas Services Quote Center ASR Account Service Representative This role is responsible for general account information management: contacts, install base, site management. ASR Account Support Representative ASR Archive Services For Reports Asset Count Asset Count Backlog Definitions. Asset count information from the deal summary section in the Rapport UI Assigned Invoices Assigned Invoices DFS Terminology. invoices assigned by lease Customer to be placed on a financial product, Assigned Purchase Assigned Purchase Order(s) (APO) Documents. orders assigned to be placed on a Order(s) (APO) financial product.

AST Associate Support Technician ASU Active Service Units The number of active units within a valid tech support warranty ASUP Automated SUPport Data Domain system for automatically receiving product diagnostic information from field installed systems ("dial home") ASW Avamar Software ATA Advanced-technology Attachment disk drives that provides high-end backup and recovery. Much faster access than tape drives with approximately 3.5 x the cost per GB of storage but lower redundancy costs. This is also the interface standard for PC Card hard-disk drives. ATC Account Technical Consultant Called an SE in EMEA (tc, Usa =se Emea) ATC Account Technology Consultant ATE Ask The Expert online events set up for specific products or systems information sharing. See https://community.emc.com/community/support/ask_th e_expert ATF Application Transparent Failover ATF is software that enables applications to continue running after the failure of a storage processor, host bus adapter, or storage system cable. ATF routes I/O through a secondary path to the disk units the applications need. (education Services) Part of the new product introduction process, it is an estimate of the training requirements for the product - what type of training is ATF Audience Training Forecast needed, who needs to receive the training, when is it ATL Automated Tape Library (EDM) ATM Asynchronous Transfer Mode A 53 byte protocol defined by the ATM Forum that is used to transfer voice, data, and video over a network at speeds up to 622 Megabits per second. ATM's primary advantage is its ability to carry time sensitive packets without substantial delay. ATM simplifies information transfer and exchange by compartmentalizing information into uniform segments called cells. These cells allow any type of information- from voice to video-to be transmitted over almost any type of digitized communications medium (fiber optics, ATS Applicant Tracking System ATS Able to Schedule The sum of deals that have fulfilled. A deal is considered fulfilled once all invoices have been AUI Application User Interface AUI Attachment Unit Interface a physical and logical interface for 10BASE5 Ethernet. It became less common with the introduction of Authorized Signature Authorized Signature DFS Terminology. A signature by a person authorized by a company to obligate the company on a long-term lease. An authorized signer will usually be substantiated by the Corporate Resolution which specifies who can sign and what his/her responsibilities AVA Avamar Virtual Appliance Also may be called AVE. This is a version of Avamar vetted for use on VMware virtual machines. AVD Avamar Virtual Demonstration

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

AVE Avamar Virtual Edition Also may be called AVA. This is a version of Avamar vetted for use on VMware virtual machines. Average life (duration): Average life (duration): Terminology. time it takes to pay back 1/2 principal

AVFS A Virtual File System AVFS Avamar Virtual File System AVHD Avamar Virtual Hard Drive AVHD Automatic Virual Hard Drive AVM Automatic Volume Manager AVP Advanced Viewing Platform an ISG tool for viewing customer logs, with a quick- loading interface that contains a directory navigation pane and a preview pane for finding and viewing logs on the fly AVS Asset Validation Rapport: Part of Calculations process AWS Amazon Web Services AWS C2S AWS Commercial Cloud Services AWWN Ascii World Wide Name An ASCII-based friendly name for the WWN. AX Applicationxtender AxM Rsa Access Manager This term typically is used to define a general database or application exchange of information between two companies, such as the real-time exchange of service request information between EMC and Unisys for support issues. However, since this is a very generic term care is needed to ensure everyone is clear on the B2B Business To Business actual instance and applications in question. B2D Backup To Disk BAC Business Advisory Council Governing body for the PROPEL project. Backlog Backlog Reporting. Uploaded from Rapport; Shows all ATS and PTB deals' metrics; Sent out daily BAFO Best And Final Offer BAR Best Available Resource This is a term used in workflow management and also in regards to intelligent routing of cases as part of the Service 360 program. Bargain Renewal Option Bargain Renewal Option Terminology. A lease provision allowing the lessee, at this option, to renew the equipment lease for a rental rate predetermined at lease inception, that is substantially lower than the expected fair market value at the date the option can be exercised. BASH Bourne-Again Shell Bash is the GNU Project's shell. Bash is the Bourne Again SHell. Bash is an sh-compatible shell that incorporates useful features from the Korn shell (ksh) and C shell (csh). It is intended to conform to the IEEE POSIX P1003.2/ISO 9945.2 Shell and Tools standard. It offers functional improvements over sh for both programming and interactive use. In addition, most sh scripts can be run by Bash without modification. (https://www.gnu.org/software/bash/) BASIC Beginner's All-purpose Symbolic programming language Basis Points (BPS) Basis Points (BPS) Terminology. a measure for movement in interest rates; 1 basis point = .01 of 1%; 100 bps = 1%. BAT Business Analysis Team BAT Business Architecture Team BAT Business Assurance Team BATS Branch Acceptance Tests automated tests run for all code checkins to make sure the DDOS release is stable BAU Business As Usual BB_Credit Buffer-to-buffer Credit Value BB_Credit is used for buffer-to-buffer flow control, determinings the number of frame buffers available in the port it is attached to (that is, the maximum number of frames it can transmit without receiving an R_RDY). BC Business Continuity BC Business Control BCA Business Case Analysis BCAM Business Case Analysis Methodology BCAM Business Cost Analysis Meeting This meeting aims to determine the full cost of going to market, including costs of developing training, product, manufacture, marketing, etc. BCC Bridge Controller Card BCDR Business Continuity Disaster Recover BCP Business Continuity Plan Sizing/replication Tool. A support tool with help BCSD Business Continuity Solutions Designer provided by the TS_Tools group. BCV Business Continuance Volume BCVs are volumes specifically configured to be dynamic mirrors. Each BCV has its own host address and is configured as a stand-alone device. (Symmetrix) Also called Business Continuity Volume. BCV Business Continuity Volume BDL Business Data Lake

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

BDM Business Development Manager BDM Business Data Manager Group within Data Domain that manages contact information (and likely more). BE Back End BEC Bug Exception Criteria BEM Back End Module BEN Business Enablement Network Key champions and business leads throughout CS that will be engaged through the Service 360 project to help foster the cultural and process changes needed to ensure a successful project. BET Business Engagement Team Beta Beta Product Testing Testing of a product in a customer environment (generally non-production) to make sure that it functions reliably and as intended. BFS Break Fix Situation BFS Breadth First Search Search method used with Binary Search Trees, which searches all nodes on the same level before moving to the next node level down BGM Business Governance Meeting BHAG Big Hairy Audacious Goal BI Business Intellegence BIA Business Impact Analysis BIA Business Intelligence and Analytics metrics Billing Information Sheet Billing Information Sheet Documents. document used to capture the customer billing information which contains required regulatory information for the Patriot Act including but not limited to: State of Incorporation, Organization ID, and Tax ID. BIS Business Instelligence Service BIS Business Intelligence Service BIS Billing Information Sheet document used to capture the customer billing information which contains required regulatory information for the Patriot Act including but not limited to: State of Incorporation, Organization ID, and Tax ID. BIST Built In Self Test bit A Unit Of Data On A Computer consists of a zero or a one BITS (Bugs in The System?) BJF Budget Justification Form BJP Background Job Processor Meditech term BKM Best Known Methods Blat A shareware email client that is used in CLARiiON boxes as the SMTP utility. BLM Backlog Mirroring (RecoverPoint) In an environment where a Symmetrix VMAX is being protected by RecoverPoint, data is mirrored by the VMAX to the RPA and synchronously mirrored by RecoverPoint to another RPA (the MRPA, which is always the next RPA in the RecoverPoint cluster). BLOB Binary Large Object not clear on whether this is the definition when used in a Content Addressed Storage context. Liz says "yes, but no" BLP Book List Price BMC Block Multiplex Channel BMC Baseboard Management Controller A processor that provides the IPMI interface for remote management of a server via the network. BMI Body Mass Index A number calculated by dividing body mass by the square of body height. The number was designed as a way of doing statistical analysis on broad populations and was never intended for use as an individual measure of healthy weight. BMR Bare Metal Recovery The process of rebuilding a computer (usually a storage array) from the ground up after catestrophic failure. Also called Bare Metal Restore. BMS Background Media Scan BMS Business Management System An organization subordinate to a Business Unit (BU) which is responsible for bringing a related group of BMT Business Management Team products to market. Each product will be under the day- to-day management of a PMT. Equivalent to EPR. BOA Basic Ordering Agreement BOA DPAD Business Opportunity Assistant BOA Business Opportunity Assessment tool to provide presales workflow automation for DPAD. BOBJ Business Objects SAP BusinessObjects reporting system BOCS Branch Office Caching Services CMA acronym BOCS Branch Office Content Server BOE Basis Of Estimate (service Vs Product) BOE Basis of Estimate (service vs product) BOF Business Object Framework

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

BOLD Business Operations Leadership Development Program BOM Bill of Material all of the items that make up a particular model. Booking Process Booking Process DFS Terminology. Starts when customer executed docs are rec'd, complete and accurate. Ends when a contract has been booked in the system of record and status in the backlog database has been updated to status code Booked Not Funded (BNF) BOSH Basic Open Systems Hardware BP Business Plan BPM Business Process Management BPM Business Process Manager BPP Business Parnter Program Umbrella Program for EMC Business Partners that completely replaces the EMC Velocity Program. Designed to address the key technology trends driving the IT industry. BPR Business Process Re-engineering BPS Business Process Services BPS Basis Points a measure for movement in interest rates; 1 basis point = .01 of 1%; 100 bps = 1%. BRB Be Right Back Text Messaging abreviation BRB Bug Review Board BRB Business Review Board BRB Business Readiness Board A governance board consisting of executives involved in the product release cycle. Used for both product release and for IT project BRD Business Requirements Document development. Team of technical resources that work with customers BRDC Backup & Recovery Design Center on technical questions and validations. Brgds Best Regards Short hand for standard European email closing BRI Business Readiness Interlock Executive level meeting for product release BRIC Brazil, Russia, India & China BRIC Brazil, Russia, India, & China BRICE Brazil / Russia /India / China / Egypt Defines regions from where USCOUSS/SP cases cannot be worked BRM Business Review Meeting BRM Backup Recovery Manager Avamar System later replaced (deprecated) by MSM (Multi-System Management) BRMS Backup Recovery and Media Services Brocade Maker of Fibre Channel switches that are rebranded as Connectrix by EMC. Cisco’s main competition. Brocade Frame Direct Technology for splitting writes within a fabric

Broker Broker Terminology. A broker acts as the middle-man between the lessee (the user of the equipment) and the full service leasing company that ultimately provides the credit approval, documentation, funding, and billing. There are many leasing companies that act as brokers and receive a fee for their work. There are fewer full service leasing companies that have the ability to hold and service their leases throughout the entire term of the lease. The full service lessor provides greater control for the lessee and/or vendor in the event the lessee wants to upgrade or early terminate their lease. Since there is no middleman, doing business directly with a full service lessor usually results in a lower lease rate for the lessee and a higher sale price for the BRS Backup and Recovery Systems BRS Backup and Recovery Services BRS Backup and Recovery Solutions BRT Business Review Team BRT Be Right There Text Messaging BSC Business Security Coordinator BSD Berkeley Software Distribution Also called Berkeley Unix BSG Backup and Recovery Software Group BSOD Blue Screen Of Death BST Binary Search Tree BTAX Brazil Tax Tool This was the IT teams that worked directly with business units to identify requirements, build business cases and act as an overall contact for IT services. BTG Business Technology Group This term is obsolete, replaced with the Demand BTO Build to Order BTS Build to Stock BTU Block to Unified BTW By The Way BU Business Unit BU Business Units BUR Backup Recovery

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

BuRA Backup, Recovery & Archive This is a classification of software. NetWorker, EMC Disk Library, Avamar, and Centera are examples of software in this space. It also is used to describe the overall business units involved in the development and support of such products. This term has largely been replaced by BRS. BusOps Business Operations Analyst (as Seen In Mentoring Policy) BUU Business Unit Ultimate the appropriate level for a company profile. Generally this would be at the Global Utimate DUNS level but for government entities or independently operated subsidiaries this would be at a lower hierarchy level. Byte "By Eight" (8 bits) C of A Certificate of Acceptance Document signed by customer acknowledging they have received the equipment/software/services they ordered from the partner C of I Certificate of Incumbancy Permission to sign; Required on all deals 500k+.; Confirmation of the identity of the signing authorities of a company and proves that they are authorized to enter into legally binding transactions on the company's C&C Choices & Commitments Second of two meetings in the Dell Management Model. Emphasis on eliciting a decision and agreeing to specific actions to ensure successful execution C* Centrastar Operating system for the Centerra C2C Campaign to Cash Marketing Program CA Cloud Architect CA Content Address CA Course Announcement CA Customer Advocate CAAS Continuous Availability Advisory Service This is a daily meeting of all Customer Support CAC Customer Action Committee Managers to review hot accounts and coordinate action plans to manage the account issues to resolution. CAC Common Access Card "Smart" ID card for active-duty military personnel, Selected Reserve, DoD civilian employees, and eligible contractor personnel. CAG Centera Application Gateway Was renamed CUA. CAGR Compound Annual Growth Rate CAL Client Access License CAL Customer Affected List This is a list of systems/sites that are targeted for a specific FCO (Field Change Order) based typically on having a particular hardware model with a reliability issue. CAM Channel Account Manager CAP Common Appliance Platform Intended to provide a common platform used across multiple EMC product lines and improve CAP Cloud Acceleration Program Education Services program designed to quickly bring participants up to speed on the Cloud. CAP CLARiiON Array Properties tool This is an internal (EMC Customer Service) only tool that parses array configuration information from an spcollect script output and displays the information in an easy-to-read spreadsheet. CAP2 Clariion Array Properties Version 2 CapEx Capital Expediture Capex, or capital expenditure, is typically a large expenditure incurred to create a future benefit for the company. Capex purchases are often preferred to Opex purchases because the expenditures are depreciated over several years, lessening the impact to the current annual Opex budget. Capex purchases are depreciated over a period of several years and potentially have a material impact on EMC’s cash flows. As an example, a $1.2M equipment investment will only cost about 1/12th or $100K each quarter instead of the full amount up front. This allows the business to get the most from its quarterly operating budget. The downside of this thinking is that the budgets are short- term focused, usually only one calendar year. . In reality, the Capex impact will be on the books for three years, so IT (or the BU) will have to bear the burden of carrying the cost into the next planning cycle.

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

Capital Leases Capital Leases Terminology. Leased equipment goes on the balance sheet and depreciates over time. A FASB 13 accounting classification to be accounted for by a lessee as a purchase and by the lessor as a sales or financing agreement, if it meets any one of the following criteria (a) The lessor automatically transfers ownership to the lessee at the end of the lease term; (b) the lease contains an option to purchase the asset at a bargain price; (c ) the lease term is equal to 75% or more of the estimated economic life of the property (exceptions apply for used property leased toward the end of its useful life); or (d) the present value of minimum lease rental payments is equal to 90% or more of the fair market value of the leased asset, less related investment tax credits retained by the lessor (Also see operating lease). Capitalized Cost Capitalized Cost Terminology. The cost of equipment to be leased plus other "initial direct costs" that may be capitalized. The total capitalized cost (or basis) is the amount upon which the tax benefits on the equipment are based. Capped FMV Lease Capped FMV Lease Terminology. A Fair Market Value lease with a predetermined ceiling to limit Fair Market expense at the end of lease ; can't charge more after FMV CAR Corrective Action (don't Know Where The R Comes From) CARS Continuous Availability Readiness VPLEX terminology (CARS Workshop) CAS Content Addressable Storage CAS Content Addressed Storage Centerra product line CAVA Celerra Antivirus Agent CAVA Celerra Anti-virus Agent Allows the use of 3rd party Anti-Virus programs on a Celerra CBC Customer Briefing Center Likely new name for the Executive Briefing Center CBRM Centera Backup & Recovery Module CBRM Centera Backup And Recovery Module Networker application adapted to the Centera environment. CBT Change Block Tracking CBT Computer-based Training CC Cost Center CC Code Complete CC C Compiler (UNIX) Used to compile standard C programs in UNIX CC Carbon Copy Originally used to indicate that a copy had been made and distributed to the specified person. In email, it indicates other people receiving the email but not intended as a primary recipient CCA Change Control Administration System used to create requests for any hardware or software changes, esp. in a customer environment. Often used by CE and RxS in the line of their implimentation or maintenance work. CCA Change Control Approval CCA Change Control Application Also referred to as CCA5, the latest incarnation of this tool - see CCA5 - Change Control Application. This application is used by field services and partner personnel to plan for and gain approval for change activities involving (typically hardware) products at customer sites. The review and approval process utilizes various checking logic to verify the proposed CCAN Customer Credit Acct # Unique identifier to identifier for customers CCB Change Control Board CCC Cluster Client Connections NetWorker Term CCC Celerra Configuration Collector CCD Centera Callback Daemon CCE Connected Customer Experience This is a project aimed at electronically connecting products so they interact better with each other. CCFM Clarion Cross-functional Meeting CCIE Cisco Certified Internetwork Expert C-Clip In a Centera cluster: a package containing the user's data and associated metadata for a BLOB. CCM Cloud Client Manager for Thin and Zero Allows IT to deploy, group, and manage devices clients regardless of their physical location (i.e., on premise, remote site, at user's home) CCO Change Control Office CCPF Clariion Configuration Planning Form CCPM Continuous Coverage Preventive Used in Oracle Teleservices and EMC Online Support to present a common known name for products to our customers. It is also used in Ora cle to present a product name for the items which are associated on the SR header. This is managed within the eServices Management Interface (eMI) application, utilizing T3 CCPN Customer Consumable Product Name and ePDM data instead.

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

CCR Change Control Request CCR Cluster Continuous Replication CCR Cutomer Commitment Reminder CCR Clone Control Replication Context: NetWorker CCRF Change Control Request Form CCRF Centera Change Request Form This is apparently a submission form used by servicing partners to plan Centera installations or other changes. The partner relationship manager should be able to assist with any issues with this. CCRS Continuing Certification Requirements For PMI, an online tool used to track a Project System Manager's professional development requirements for maintining a current certification. CCRS Continuing Certification Requirements Standards for certifications that inlcude ongoing education and/or practice as part of maintianing a valid certification status. CD Client Director CDB Command Descriptor Block a memory block that defines the command to be executed by a SCSI target device. It also lists command-specific inputs and other parameters specifying how t process the command. CDC Center For Disease Control CDC Classic Data Center CDCC Customer Data Competency Center customer master group (previously referred to as the OnTrack team?) CDE Clariion Driver Extensions CDES Common Disk Enclosure Sub-system CDF C-clip Descriptor File CDI Category Development Index CDI Customer Data Intelligence group This is the team that investigates company hierarchy (Customer Master) changes to determine if they are valid and will not impact any open transactions. CDL Clariion Disk Library Renamed: see EDL. CDO Collaboration Data Objects CDO Connected Data Objects CDP Continuous Data Protection (RecoverPoint) Local data protection that provides synchronous replication between LUNs residing on one or more arrays at the same site. CDP Certification Development Portal CDP Cisco Discovery Protocol CDPM Customer Deployment Program CDRA Cloud Data Recovery Appliance Runs DDCDR CDS Customer Dispatch Service CDT Corporate Decision Team Customer Service field agent involved with product CE Customer Engineer installation and maintenance. CE Cluster Enabler CE Contract Enabled An attribute in SAP for a model for items sold under a Sales Order to be entered into the Contracts system for maintenance and warranty tracking. CE Diagram Cause And Effect Diagram Lean Six Sigma analysis tool CEE Celerra Event Enabler (framework) CEE Common Event Enabler Celerra FAST Cellerra Fully Automated Storage Tiering Centra Online Classroom Similar to WebEx or Live Meeting Web conferencing services CEP Complex Event Processing CEPA Celerra Event Publishing Agent CEPP Celerra Event Publication Process CERA Cisco Emc Reference Architecture Certificate of Certificate of Acknowledgement and Documents. a document whereby the lessee Acknowledgement and Acceptance of Leased Equipment (C of acknowledges that the equipment to be leased has Acceptance of Leased A) been delivered, is acceptable, and has been Equipment (C of A) manufactured, installed or constructed according to specifications.

Certificate of Incumbency Certificate of Incumbency (CofI) Documents. a legal document authorizing employees (CofI) to bind their company (Lessee) to an agreement with identified (Lessor). The customer’s secretary or officer of the company must execute this document and the titles and signature of all named individuals must be included in the body of the certificate. CET Customer Environment Test CET Core Extended Team Sub groups for the Core Team that meet separate from the Core Team meeting, and generally include groups not included in the Core Team meeting CEVA Content Enabled Vertical Application CFA Centera File Archiver CFEE Customer & Field Evangelism

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

CFI Customer Focus Initiative This is a field service program, details not clear yet at this time. CFS Cisco Fabric Service CFS Clustered File System CFT Commonality Factor Tape From Avamar: the concept of backup to tape in a highly deduplicated format (current tape out requires rehydration of the data). CG Configuration Guide CG Consistency Group CG Corporate Guarantor / Corporate CHAP Challenge-handshake Authentication character 4 Bits Of Information can be a letter or number unique to a 4 bit identification code Chatter Chatter Internal online communication tool used by Dell (a Salesforce tool) CHO Continuous Hours Of Operation CHPID CHannel Path ID mainframe IO port CHS Cylinder, Head, Sector one method of addressing data on a drive. The three are address components that direct disk to a specific data sector. This is a term used with IT for a classification of work effort for general maintenance and small improvements CI Continuous Improvement activities that do not require funding for completely new systems. CI Configuration Item attributes of Cloud services and Cloud infrastructure resources CI Converged Infrastructure CI Customer Installable CI Customer Initiated a reference to service request broad channel (as opposed to Dial Home SRs) CIA Confidentiality, Integrity, Availability Security aims for data CIAC Cisco Intelligent Automation for Cloud CIAO Document Configuration, Implementation And Cloud Infrastructure Group document developed in Operation Document support of a product release. CIC Closed on Initial Contact Tech support term for status of a service request where the customer question was answered or issue resolved at the first contact by Tech Support. CIDP Cloud Integrated Data Protection CIE Customer Impact Event CIFS Common Internet File System CIFS Common Internet Files System A Windows client/server protocol CIG Cloud Infrastructure Group CIG Emc Cloud Infrastructure Group CIM Common Information Model CIMOM Common Information Module For Object Management Server in a CLARiiON environment CIO Chief Information Officer CIP Corporate Indirect Procurement Internal purchasing agents for items not used directly in manufacture of EMC products. The CIP group works to establish vendors, set up shopping carts for Vendor agreements, etc. CIRC Critical Incident Response Center part of the security organization CIRP Cloud Integration for RecoverPoint CIRT Critical Incident Response Team CIRT Continuous Improvement Review Team A CS Operations team that evaluates and prioritizes all requests for operational improvement ideas or problem areas that need addressing. Requests submitted via HELM: http://helm.isus.emc.com:8080/requestForm/ CIS Content Intelligence Services Cisco Maker of Fibre Channel switches that are rebranded as Connectrix by EMC CKD Count Key Data A data recording format using self-defining record formats in which each record is represented by a count area. The count area identifies the record and specifies its format, an optional key area that identifies the data area contents, and a data area that contains the user data for the record. CKD can also refer to a set of channel commands that are accepted by a device that uses the CKD recording format. CKD “Count Key Data” Data recording format for mainframe disk. As open systems use Fixed Block Architecture (FBA), mainframes use CKD. CKPT Checkpoint CLB China Local Brand Associated with a requirement to limit functionality on EMC Online Support for certain companies in China, notably limiting the ability to attach files to service requests. CLE Common Learning Environment

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

C-Level Chief Executive Level term referring to senior executives, who ofthen have a title starting with the word "Chief" (for example, CFO, CTO, COO, CEO). Hense the term "C" level. CLI Command Line Interface A means of communicating with the computer where only text is displayed on the screen. CLM Common License Management CLM Connectivity Lifecycle Management a follow-on/replacement for SYR to process all incoming system alerts from EMC installed products. Utilizes the Blaze rules engine for SR creation. Closed End Lease Closed End Lease Terminology. A true lease in which the lessor assumes the depreciation risk. The lessee bears no obligation at the end of the lease. This term is used to distinguish the lease from an open-end lease. CLP Common License Platform API an application programming interface (API) that controls licensing of software product features through common processes and functions. The CLP API can be used by programs written in Java, C++, and C. CLP is one of the deliverables from EMC’s ELMS (Electronic License Management System) initiative. Formerly known as CAMS Electronic Licensing Management CLP Common License Platform Project to implement the standard ELMS licensing system across all product lines. CLP Common Launch Pad A project to consolidate control interface between data protection software like Avamar and NetWorker. CLR Continuous Local And Remote (data (RecoverPoint) CLR provides the assurance of both protection) local and remote replication, running concurrently. CLR consistency groups consist of both CDP (continuous data protection) and CRR (Continuous remote replication) volumes. CLR Common Language Runtime CLS Close Primitive Signal Close the circuit at the receiving L-port. One of the Fibre Channel arbitrated loop protocol primitive signals. (CLARiiON) CLS Customer Loyalty Survey This is a periodic survey to customers to gauge their overall customer satisfaction with EMC, as opposed to the transactional surveys that just measure satisfaction the that particular service request. CM Central Manager in SSC CM Change Management CM Content Management CMA acronym CM Customer Master the Oracle 11i repository of site information and their associated hierarchies. This is being supplanted by the iMAP database as being the primary system of record which feeds Oracle 11i, but since numerous systems continue to use Oracle 11i the data in that system is actually what is used for systems such as EMC Online Support. CM Catalog Manager see Premier Account Manager (PAM) No longer an active acronym, rebranded to PAM

CMA Content Management And Archiving This is a classification of software. Most of the Documentum products are in this space. CMA Content Management Application (developer) CMCNE Connectrix Manager Converged Network CMDB Configuration Management Database CMEO Corporate Marketing Engagement CMI Clariion Messaging Interface CLARiiON CMIS Content Management Interoperability Services CMNV Corporate Marketing/New CMO Cork Manufacturing Operations CMO Chief Marketing Officer CMP Common Management Platform CMR Change Management Review CMR "cognac" Maintenance Release "Cognac" is the code name for a product release CMR Change Management Request CMS Content Management Services CMS Converged managed Services (IMS) DellEMC service offering that provides complete On- Premises Managed Services for Converged and Hyper Converged Infrastructure with additional OS support. CMSG Content Management Software Group CMT Commodity Management Team CNA Converged Network Adapter COA Conditions of Approval Once signed contract is back, OC will check the signature is of an authorized signor and all conditions of approval are met COB Close Of Business COBOL Common Business-Oriented Language An imperative, procedural, object-oriented (programming language) programming language originally designed in 1959 CoC Center of Competency Similar to an EMC Center of Excellence (COE)

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

COD Capacity On Demand CODEC (or codec) Compressor-decompressor Or Coder- A codec is a device or computer program capable of decoder encoding and/or decoding a digital data stream or signal. Commonly encountered in management of media streams on a media player. An audio codec converts analog audio signals into digital signals for transmission or storage. A receiving device then converts the digital signals back to analog using an audio decompressor, for playback. COE Center Of Excellence This generally refers to the various distinct support centers (Cairo, Cork Sydney, etc.) COE Centers Of Excellence COFW Copy On First Write COGS Cost of Goods Sold The direct costs of producing a product. This includes the cost of materials + the cost of direct labor used to make the product. COI Certificate of Incumbancy Permission to sign; Required on all deals 500k+.; Confirmation of the identity of the signing authorities of a company and proves that they are authorized to enter into legally binding transactions on the company's Commencement Date Commencement Date Rapport Field. Start date of the lease = Acceptance Date/Ship Date/Invoice Date + 5 days (SNAP) / 7 days (MLA) Comments Comments Backlog Definitions. The latest comment at setup level. If missing, the latest comment at deal level. Concession Deal Sheet Deal Sheet. Cust has agreement with DFS Concur Concur Business travel and expense management software solution used at both Dell and EMC Conditional Sales Conditional Sales Agreement DFS Product Type. Also known as a $1.00 purchase Agreement option, $1 Buyout; The equipment becomes the customer's automatically when they make the final payment. Consolidated Consolidated Customer Type Customer Type. Customer receives contracts on a pre- determined time schedule but only for the PO's that are fulfilled. Consolidation Date Consolidation Date Rapport Field. Also known as the "Cut off Date" - The 1 time per month/qtr cust gets their bill Consolidation Period Consolidation Period DFS Terminology. The date that operations consolidate all orders that need to be on the lease schedule (invoice to the customer). This can be 30 days (monthly) or 90 days (quarterly). Consolidation period directly impacts the Interim Rent charged. Consolidation Type / Consolidation Type / Date Backlog Definitions. Consolidation information stored at Date customer level in Rapport. Contract Contract DFS Terminology. Also referred to as "Schedule" Contractual Fulfillment Contractual Fulfillment CT Cyle Time (CT). DFS wait time for customer CT consolidation period COPS Customer Operations Core Channel Core Channel Backlog Definitions. Deals that are not from EMC, VMware or Dell. Core Team Core Team The team that brings a product through its lifecycle process from ideation to release COS Cloud Optimized Storage CoS Cost of Service A metric used to understand and focus on reducing the support costs for a particular product -- by implementing easier/better/faster service tools, for Coterminous Coterminous Terminology. Two of more leases that end at the same time. A Coterminous Addendum can be used allowing you to add equipment to an existing lease, adjusting the payments to reflect the addition. Both the original lease and the addendum will terminate at the same COTS Commercial Off-The-Shelf (Software) COTS Certify Okay To Ship COW Chunks Of Work PMO specific Acronym COW Copy On Write CP Claimpack CP Control Processor CP Checkpoint The time snapshot of the Avamar system used for disaster recovery purposes CPC Central Processing Complex CPD Consolidated Program Dashboard CPE Current Product Engineering Responsible for fixing defects in currently shipping product. CPM Content Protection Mirrored (centera) CPM Content Protection Mirroring CPO Central Program Office

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

CPOD Compellent Pre-Order Documents A form in Online Solutions Configurator (OSC). This form is attached to a quote which contains any SC- Series array configuration. The form is mandatory to submit before placing an SC Series order. Basically, it acts as a brief version of EMC RPQ process: a pre- sales or sales should describe customer's infrastructure, goals and requirements and submit the CPOD form for review. The CoC teams (who reviews all CPOD's) replays with an answer - to which extend Dell EMC supports this exact configuration (from "L1: Fully Supported" to "Reject: Not Supported" through "L2" CPP Content Protection Parity (centera) CPQ ?? (part Number Submission For Direct Xpress) CPQO Configure Price Quote Order Term used in HR to describe the range of cash CPR Competitive Pay Range compensation appropriate for a particular job level. CPR Critical Project Review (Data Domain-specific?) Engineering meeting where commitments are made for Engineering and QA CPR Critical Program Review CPS Content Personalisation Service CPSD Converged Platforms and Solutions Previously known as VCE CPSM Commercial Product Service Manager Customer Service term. Also known as Mid-Market Manager CPU Central Processing Unit CQ Corporate Quality This name is officially obsolete, replaced by Information and Quality Management department. CQ ClearQuest An application used by various engineering teams to track requirements and enhancement requests. CQC Configuration And Quotation Centre CQRS Commad Query Responsibility The practice of using a different model for updating Segregation information than is used for reading information. CQS Customer Quote System CQS Configuration and Quotation System CQS Customer Quotation System CR Conference Room CR Controlled Release When a new product or version for an existing product is introduced, there often is a desire to limit adoption initially to allow service to ramp up support, rather than having thousands of customers upgrading concurrently. See Software Beta Programs. CRC Cyclic Redundancy Check a method used for checking the correctness of the data transmitted over Fibre Channel CRD Certification Requirements Document CRE Critical Response Engineer Engineering resource engaged for sites with chronic problems, high urgency situations CRG Command Reference Guide Resource for available (UNIX?) commands (for NetWorker?) CRL Certificate Revocation List Database used to revoke certificates for sites or users within EMC CRM Customer Relationship Management CRM Customer Relation Management Cross Corporate Cross Corporate Guarantee Terminology. A guarantee by one corporation to pay Guarantee the lease obligations of another corporation. CRR Continuous Remote Replication (RecoverPoint) Remote replication that provides synchronous or asynchronous replication between LUNs that reside at different sites. CRT Cathode Ray Tube A type of computer monitor. CRT Critical Response Team CRU Customer Replaceable Unit A hardware component that customer personnel can install or replace, i.e. a disk drive or other part that can be suitably replaced by a customer (does not require an on-site visit by a Customer Engineer). CRUD Create, Read, Update, Delete Crumb Half a Nibble (2 bits) CrUx Creative User Experience the look/feel of the site CS Content Server CS Customer Service CS Customer Services Performs Harware and Software Set-up, routine maintenance and break/fix CS Client Solutions Uses the Dell brand CS Conditional Sale Loan = IPA, ETPA CSA Celerra Startup Assistant Expected in August with the NS-20 product introduction: a wizard for initializing and configuring the an agreement between EMC and any of various CSA Cooperative Support Agreement alliance partners to facilitate cross-vendor support for

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

CSA Customer Service Advocate CS role introduced in 2014 that is somewhat like a "SAM lite" role -- an agent working on behalf of a small group of companies to help facilitate their service experience. This is a premium (paid) service. Management of this role in Oracle is handled by the CSAP Customer Services Associate Program Intensive training program for new hires, lately focussed on new college grads CSAT Customer Satisfaction CSB Consumer and Small Business Sales category (like Commercial and Enterprise) CSB Cloud Services Brokerage CSC Customer Service Coordinators (cst’s In Canada) CSD Client Solutions Director CSDM Customer Service District Manager CSE Corporate Systems Engineer CSE Corporate Systems Engineering CSE Customer Service Engineer CSEC Content Services For Emc Centera CSFTP Customer Service File Transfer Protocol CSG Client Solutions Group CSHD Customer Service Help Desk Responsible for such things as part ordering. CSI Customer Services Integration This is the tool used to track installs and support CSI Customer Service Initiative This term has come to mean numerous things. The correct use is as the name of the overall Customer Service Initiative project in 2005-2006 for consolidating our call tracking, logistics and contracts systems. This term has, however, came to be used as a nickname for the Oracle Teleservices (call tracking) module and other elements of the suite of programs implemented with the project. Example: “I’ll go look that up in CSI.” Because of the vague nature of this term its use is discouraged.

An additional use of "CSI" is as a column label in the contacts records in Oracle. This data element was used to hold the "Powerlink UID" (unique ID) for contact records that have been enabled for service request management on Powerlink. The label is misleading. It has been fixed in many places but CSI Contract Summary Information Channel - Internal XL doc generated from Rapport that outlines the details of the deal CSIS Consulting And Solutions Integration CSIS Consulting Solutions And Integration Used to be called Pre-Sales (SA, SR, TC) CSL Client Solutions Lead CSM Corporate Solutions Manager CSM Customer Service Manager CSM Client Solutions Manager (as Seen In Mentoring Policies) CSM Customer Support Manager Field - CS Org. The CSMs are a corporate resource used to coordinate issues for hot accounts, ensuring that proper resources are assigned and to assist in managing the customer events to resolution. They are not working the technical issues the account is having, but instead the "soft" issues that need to be managed to help ensure the customer is satisfied. The CSM gets engaged with the goal of ensuring the customer is made whole: the right resources are engaged, a "get well" plan is implemented, etc. They drive escalations on critical issues, participate in meetings with the account team for any such account, helping to resolve business, support and technical issues. CSMO Customer Security Management Office CSN Customer Success Network CSO Chief Security Officer CSOR CS Operations Readiness a term used in relation to new product introduction regarding assessment of the release for readiness to support the product introduction or update. CSP Cloud Service Provider CSP Common Security Platform CSS Content Storage Services CSS Content Switching Service CSS Customer Services and Support Name given early 2010 to the overall customer support organization that includes corporate technical support staff and the field service teams. See also "Customer Support Services". Name given early 2010 to the overall customer support organization that includes corporate technical support staff and the field service teams. See also "Customer CSS Customer Support Services Services and Support". CSSP Customer Service Support Plan CST Customer Support Technician

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

long-running project to integrate various acquisitions, CST Customer Service Transformation especially in the area of call tracking, install base, and contracts within Oracle CST Customer Service Team (as Seen In Mentoring Policies) CST Rsa Common Security Toolkit CST Customer Service Technician agents handling initial phone ("VIC" - voice initiated call), Live Chat for SR management and related SR dispatch and escalation. CSV Cluster Shared Volumes A Windows Server 2008 R2 feature that is available for Hyper-V implementations. It allows multiple servers to access the same CSV volume, which makes Hyper-V instant migrations of guests possible. For backup products, there is a special CSV Backup process that must be implemented to support.

CT Core Team Equivalent to PMT CT Cycle Time Actual time elapsed from start to finish CTA Cloud Tiering Appliance CTD Core Technologies Division Formed 10/2014 by bringing together the Enterprise and Midrange Storage Division (EMSD) and the Data Protection and Availability Division (DPAD) into a single entity. . XtremIO is also included in this division. CTO Configure to Order Manufacturing model for configuration and shippment CTP Cost Transformation Project CTR Critical To Release CTS Cartridge Tape Subsystem (edm) CTS Content Transformation Services CTT Certified Technical Trainer Industry-wide trainer certification program used by CTX Connectrix CU Control Unit CUA Centera Universal Access (centera Gateway) CVE Common Vulnerability Enumeration CVES Customer Validation Enablement Service VPLEX ADQ reorg in which System Test and other components are now bundled in a single organization called CVES. CVI Classic, Virtual, IT as a service An initializm that captures the progression from legacy data center to Cloud. CWaaS Cluster Witness as a Service VPLEX Cluster Witness application (never realized) CWaaS Cisco Wide-Area Application Services Cisco course covering the design and deployment of Private/Public "as a Service" offerings. CX Clariion Cx Channel Express Web site that sales partners access to manage the sales process.This is the location of the Channel Express Quoting Tool, used by partners for entering quotes interfaced as orders into Catalyst. Registration/Login required. Sometimes referred to ax CX or CXP. CX/DX Channel Express / Direct Express See CXP and DXP for details of what Channel Express and Direct Express do. CXP Channel Xpress "front end" INDIRECT quoting / ordering tool. CYA Cover Your Self D&I Diversity & Inclusion D_ID Domain Id D2T Direct to Tech - Technical support D3 D3 Security Incident Management software/reporting system used at Dell D6 Documentum 6 (release) DA Directed Availability New name for RA DA Disk Adapter DA Documentum Administrator DaaS Desktop As A Service DAB Doc App Builder DACL Discretionary Access Control List DAE Disk Array Enclosure DAE Design Automation Engineering DAE Disk Array Enclosure A storage device that includes an enclosure, up to 10 disk modules, one or two Fibre Channel link control cards, and one or two power supplies. A DAE can be used as a standalone JBOD or an extension of a DPE. (CLARiiON) DAG Database Accessability Groups DAI Doc App Installer DAM Disk Assembly Matrix DAM Digital Asset Manager DAMHIKT Don't Ask Me How I Know This DAQ Disk Array Qualifier DART Data Access In Real Time DART Data Access Real Time Operating system for the Celera

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

The Operating System That Runs On DART The Celerra: Data Access In Real Time DART Dull And Rusty Tools DAS Direct Access Storage DAS Direct-attached Storage Examples are SCSI and ESCON. This method is still used for internal storage devices in host computers DASD Direct Access Storage Device DASD “Direct Access Storage Device” Traditional term given to Mainframe disk storage; the equivalent in open systems is “disk array” or simply “disk” Date of Acceptance Date of Acceptance The date the equipment is accepted by the lessee in good working condition. This date signifies the start of the lease. DB2, IMS, IDMS DB2, IMS, IDMS Mainframe databases DBC Data Base Classification Technology DBC Emc Database Classification Technology DBMS Database Management System DBO Disk Backup Option (networker Native B2d, See Aftd) Disk Backup Option (NetWorker native DBO B2D, See AFTD) DBOR Documentum Business Object Registry DCA Data Center Architect DCA Data Computing Appliance Greenplum software appliance DCE Documentum Collaboration Edition DCI Data Center Insight DCI Data Center Infrastructure DCL Data Connectin Limited DCL Data Connection Limited DCM Documentum Compliance Manager DCM Documentum Complieance Manager DCM Dynamic Channel-path Management DCO Documentum Client For Outlook DCOE Durham Center Of Excellence DCP Dynamic Cache Partitioning DCRM Data Center Resource Management DCS Documentum Collaborative Edition CMA acronym DCSE Dell Certified Systems Engineer DCSE Data Center Sales Executive DCSP Data Center Solutions Principal DCX Connectrix B-series (Brocade) product Part of Connectrix B-series product names, for name example: DCX 8510 or ED-DCX-4S DD Data Domain DD Copy/Convert (UNIX) since CC was used for C Compiler, they used DD for Copy/Convert DDCDR Data Domain Cloud Data Recovery DDMC Data Domain Management Center DDOS Data Domain Operating System DDOS Distributed Denial Of Service DDR Defect Discovery Rate DDR Data Domain Restorer DDS Data Description Specification A computer language for describing data files DDS Data Distribution Service An OMG standard for publish/subscribe middleware for distributed systems. DDS Digital Data Storage A storage tape format related to Digital Audio Tape DDSM Data Domain System manager DE Data Erasure Deal Fulfillment CT Deal Fulfillment CT Cyle Time (CT). DFS wait time for a partner invoice to process a deal Deal Sheet Deal Sheet Pricing. XL generated from SuperTrump by Pricing that shows the approved pricing for a deal (residual, subsidy, IRR/Yield, etc) Deal Status Deal Status Backlog Definitions. WF Deal Status from the Raport Deal Validation CT Deal Validation CT Cyle Time (CT). Wait time for LOI creation or deal ready for invoice processing De-Duplication The process of detecting and identifying the unique 'chunks' within a given set of data and eliminating redundancy when stored or moved. Deemed acceptance Deemed acceptance Our assumed date the equipment was rec'd by the customer; # of days b/n Ship Date and Commencement Date date rec'd equipment (5 days); DEES Dell EMC Education Services Default Default Terminology. If a lessee does not comply with the terms of the lease, a default occurs. Generally, after a default, the lessor can exercise all of its rights under the lease to repossess the property and seek money damages.

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

Deferred Deferred Pricing. Negative amortization (also called deferred interest) occurs if the payments made do not cover the interest due. The remaining interest owed is added to the outstanding loan balance, making it larger than the original loan amount. DEKIT Data Erasure (k… I… T…) Process description for Data Erasure. Not sure what KIT stands for. DEKIT Data Erasure Kit (process Flow) Dell Management Model Dell Management Model A decision-making model which relies on two meetings to arrive at a conclusion. Meetings include a presentation of facts & alternatives (F&A) followed by a meeting on choices & commitments (C&C) Dell Uplift Dell Uplift Pricing. An "equity" component and an "administrative" component used to calculate the price paid by the funding source or Dell to DFS for the sale of a lease or loan agreement. Depreciation Depreciation Pricing. A method for determining the useful life of a piece of equipment and for costing its value over the years of its active use. The total depreciation expense is equal to the difference between the initial cost of the unit and its estimated residual or salvage value. When divided over the years of the equipment's usefulness, this periodic expense can be deducted from income taxes each year. DEW Dell EMC World DFA Design for Assembly DFC Documentum Foundation Classes DFM Design for Manufacturing DFM Device Fault Manager DFOEE Design for Overall Equipment DFR Design for Reliability DFS Design for Serviceability DFS Documentum Foundation Services DFS Distributed File System DFS Depth First Search Search method used with Binary Search Trees, which searches to the full depth of each branch before moving to the next branch DFS Dell Financial Services DFS CT DFS Cycle Time Ops processing time once everything was in place and customer consolidation date met; Period elapsed between the deal ready date and booking date or current date, less the schedule-with-customer (SWC) days. Includes next available consolidation date logic. Measured in business days. DFS CT QBS DFS Cycle Time Quote based Schedule Latest of Deal Ready or Customer Consolidation Date to Booked Date excluding SWC days (3 biz days) DFS Funding CT DFS Funding CT Cyle Time (CT). How long it takes a contract to Fund after booking DFS LEASE QUOTE OR DFS LEASE QUOTE OR PROPOSAL Documents. Generated by DFS Sales PROPOSAL

DFSS Design For Six Sigma Six Sigma method for designing new products and processes. DFT Design For Testability DFTBA Don't Forget To Be Awesome DFTBA Darling, Fetch the Battle Ax DG Data General DG Distribution Group DGR Data Governance Review DHCP Dynamic Host Configuration Protocol DIA Data Integration Accelerator a Greenplum feature DIA Disk Interface Adapter Principal Switch Selection operation DIA Data Invulnerability Architecture DIB Disk Interface Board Example: "A ROC-DIB is a piece of hardware for the Europa chassis platform. It interfaces the storage processor to the disk chassis and contains the SAS RAID controllers" DID Destination Identifier A 3-byte field in the frame header used to indicate the address identifier of the N_Port the frame is to be delivered to. DIMM Direct Access Inline Memory Module CLARiiON. Customer-installable memory chips for read and write caching on Storage Processors. DIMMs are available in varying capacities. All DIMMs in a cache must have the same capacity. DIMM Dual In-line Memory Module DIP Document & Image Processing Direct Finance Lease Direct Finance Lease Terminology. Same as a capital lease except this accounting classification only applies to a lessor.

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

Director Maximum scalability for SAN arcitecture is built on directors rather than departmental switches. What makes a director grade switch is redundancy for fail DISL Dedicated Inter Switch Link DITA Darwin Information Typing Architecture DL Data Loss (kpi Measure) DL Distribution List DL3D Disk Library De-duplication DLED Dell Financial Services Lease Equipment Total amount financed; Line 9 on amort table DLH Data-less Head Data Domain sytem that stores no data internally and acts as a standalone controller DLL Dynamic Link Library DLM Disk Library For Mainframe DLM Disk Library Mainframe DLRS Discounted Lease Rate Subsidy Amount that Dell gives from their margin to DFS in order to buy down the customer's lease rate factor to the customer. Typically used when more aggressive pricing is needed. Requires special approval from Dell Finance and is a "behind the scenes" component DLT Digital Linear Tape (edm) DM District Manager DM Delivery Manager (IMS) DellEMC SDS team member who owns delivery responsibility for IMS services to customer(s) DMA Data Management Application (backup Application In Reference To Ndmp) DMA Direct Memory Access DMAIC Design, Measure, Analyze, Improve, Lean Six Sigma process for creating business Control processes. D stands for Define. M stands for Measure. A stands for Analyze. I stands for improve. C stands for Control. Sometimes an additional Reporting process is included: see DMAICR. DMAICR Define Measure Analyze Improve Control A problem solving methodology employed in Six- Report Sigma. D stands for Define. M stands for Measure. A stands for Analyze. I stands for improve. C stands for Control. R stands for report. DMBU Data Mobility Business Unit DMCL Documentum Class Library DMITC Directory Manager in the Cloud DMP Dynamic Multi-Pathing DMS Document Management System DMX Direct Matrix Architecture Symmetrix DMZ Demilitarized Zone Also called perimeter network: a network area that sits between a company's internal network and the external network. Hosts on a DMZ can receive traffic from both internal and external sources, but the DMZ can only send traffic to the external network. DOA Dead On Arrival Referrs to system components that arrive at a customer site in non-working condition. DOM Document Output Management DOMS Dell Order Management System Legacy internal order system used at Dell. DOMS Dell Order Management System Tools. This system is used to look up quote margins and associated quote #’s with order #’s. It also provides ship dates, box price, and all of the information there is for a Dell order. Alt+F5 allows you to insert and order # and extract the quote #. DOP Date of Purchase DoS Denial Of Service DOS Disk Operating System DOT Do One Thing A directive for the correct scope of a Function in software development. DOU Document Of Understanding DPA Data Protection Advisor Formerly EBA DPAD Data Protection and Availability Division November 2013: New name for the BRS division which is combined with the VPLEX / Recoverpoint teams. DPC Data Protection Cloud DPE Disk Processor Enclosure DPE Disk Processor Enclosure A component of the CLARiiON storage unit that contains the storage processors, power supplies, link control cards, fan modules, and a set of disks the from the back-end loop. The DPE provides either a fiber channel or serial port communication channel between the host and the storage array. (CLARiiON). DPI Delta Productivity Index = SRs Opened / (Staff Hours - AUX2 - AUX3 - AUX4 - AUX5 - AUX7) DPM Data Protection Manager Microsoft product (System Center Data Protection Manager) DPMO Defects Per Million Opportunities DPP Data Path Processor used for virtualization and write splitting with a Cisco MDS SSM module. DPP DFS Partner Program Team that sets up all Vendor profiles

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

DPS Data Protection Search DPS Data Protection Solutions New name for DPAD DPU Defects Per Unit DR Data Recovery DR Direct Report A manager's team would be her direct reports. DR Disaster Recovery DR Deal Registration DRaaS Disaster Recovery as a Service DRAC Dynamic Remote Access Control DRAC Dell Remot Access Controller DRAM Dynamic Random Access Memory DRC Disclosure Review Committee DRM Device Relationship Manager Don't use with customers: it also means Digital Rights Management and could confuse and lead to misunderstandings of what they are getting with ESRS DRM Digital Rights Management DRM Durham DRS Distrubuted Resource Scheduler a VMware term DRU Drive Replacement Utility DRU Data Replication Unavailable DRV Dynamic Reallocation Volume A DRV is used by Symmetrix Optimizer software to hold customer data protected and fully accessible while reconfiguration is executed. DRY Don't Repeat Yourself Principle in software development aimed at repetition of information, and limiting every piece of 'knowledge' to one unambiguous source in the software or system. DS Delivery Schedule The Dell tool used in every OLP-managed release to make sure that key delivery events and artifacts are tracked and managed DSA Data Service Agent core Networker terminology DSA Distributed Storage Areas Unofficial term in the DSD Divisional Service Director Director of Customer Service DSE Designated Support Engineer DSL Domain-Specific Language Describes the phenomenon where the same term may mean different things in different parts of an organization. Especially important to be aware of this in developing software or business processes that cross these domains. (for example, in insurance a policy means different things to the finance group and DSM District Sales Manager DSM District Service Manager DSM Diskxtender Search Module DSM Documentum Submissions Manager DSOP Discretionary Stock Option Program DSP Distributed Segment Processing DSP Dell Server Process DSPC District Sales Process Coordinator DTA Dell Technical Advisory DTC Desktop Client DTC Distributed Transaction Coordinator DTD Dell TechDirect Customer support dispatch portal DTO Data Transfer Object DU Data Unavailable (kpi Measure) DU/DL Data Unavailable / Data Lost DUDL Data Unavailable, Data Lost It is a unique nine-digit numbering system that is used DUNS Data Universal Numbering System to identify a business. DUTI Development Unit Test Infrastructure DVT Design Verification Test DWDM Dense Wavelength Division Multiplexing DWPD Drive Writes Per Day A measure of SSD endurance DWRR Deficit-weighted Round Robin DX Disk Xtender (product) Dx Direct Express DxCx Direct Express / Channel Express "front-end" DIRECT quoting tool, designed to helpsales representatives and system engineers create valid system configurations to meet the needs of their customers.Direct Express creates a quotation based on the configuration specified and allows the sales representative to adjust the pricing of the quote to DxP Direct Xpress negotiate the deal with a customer. E_D_TOV Error Detect Timeout Value A timer used to represent the longest possible time for a frame to make a roundtrip through the Fabric. This value is negotiated at N_Port log in and will typically be on the order of a few seconds. E_D_TOV is used to decide when some particular error recovery action must be taken.

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

E_Port Expansion Port An extension port on a switch. E_ports link multiple switches together into a Fibre Channel fabric. E16 Exchange 2016 E2E Engineer to Engineer Technology seminars (short 1 hour live events delivering from Engineering co-hosting with our SMEs and targeting Proven Professionals only. Extended benefit of Proven program. Member of the private community. Drive to increase the number of people E5 Legato V.5 Email Product EA Enclosure Address A number selectable on a DAE front panel that establishes a unique address for each disk module on a FC-AL loop. EA Enterprise Architecture EAG Enterprise Applications Group EAP Emc Academy Partner The academy program, delivering EMC curricula to colleges EAP Emc Alliance Partner EAP Employee Assistance Program Human Capital EAP Early Access Program Like a Alpha or Beta period, but for software as a service products. Early Term Early Term Pricing. this is a predetermined table of how much a customer will pay to rotate old equipment for new prior to the end of the lease term. Early Termination Early Termination Terminology. To cancel a lease prior to the end of its initial term. EAS Employee Availabilty System EBC Executive Briefing Center EBC Executive Briefing Center EBCIDIC Extended Binary Coded Decimal EBIT Earnings Before Interest and Tax EBMS Electronic Business Management EBMS Emc Backup Manager For Sharepoint Networker Module EBMS Electronic Business Management EMC Backup Manager for SharePoint EBMS (NetWorker Module) EBS Elastic Block Store EBS External Blob Store Used to allow DX management of Sharepoint material. EC2 Elastic Compute Cloud Amazon IaaS model that provides re-sizable compute capacity on a pay-per-use basis ECC Emc Controlcenter (symmetrix) ControlCenter is a family of storage management products that allow administrators to monitor, configure, and optimize either a single Symmetrix or an Enterprise Storage Network from a single management station. ECCS EMC Cloud Catalyst Solution new name for EMC Hybrid Cloud (EHC) product ECD Enterprise Content Division Used to be called IIG ECF Employee Change Form ECI Enterprise Content Integration ECI EMC Converged Infrastructure ECI Elastic Cloud Infrastructure ECIM Emc Common Information Model ECM Emc Connectrix Manager (Connextrix). EMC software that runs on a Connectrix (switch) service processor. ECM Enterprise Content Management Industry term for the space in which Documentum competes. ECN Emc Community Network an online discussion board for internal & external communications ECO Engineering Change Order ECQ Environmental Compliance Questionnaire a Propel form required for new model codes ECS Early Customer Ship ECS Elastic Cloud Storage ECS Brand name for ViPR in a box a ViPR appliance that provides hyperscale storage infrastructure pre-installed and configured. ECUE Emc Common User Experience eDA eDiscovery and Analytics EDG Enterprise Design Group EDGE Emc Dynamic Generator For scoping tool for pre-sales and delivery EDL Emc Disk Library EDM Enterprise Data Manager EDM Emc Data Manager EMC’s tape storage system. EMC’s magnetic tape storage system. The EDM is specifically designed for very large database backup and restore environments. EDM Enterprise Delivery manager (IMS) DellEMC SDS team member who manages team of IMS DMs that own delivery responsibility for IMS services to customer(s) EDP Early Deployment Program Enterprise Document And Records EDRMS Management Solution

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

EDRS Emc Data Reduction Services EDS Engineering Design Specification EDT Eastern Daylight Time Used to indicate daylight savings time where it is used. EE Employee Engagement EE Escalation Engineering EE_Credit End-to-end Credit Value Used for end-to-end flow control, determines the maximum number of frames that may remain unacknowledged. EEA European Economic Area EEE Early Engineering Engagement Initiative NPR Ed Managers tasked with getting a relationship going before the TTT takes place. EEExp Employee Experience Cross-functional approach to streamline and minimize impacts to employees on Day 1 including, but not limited to, badging, building access, programs, tools, processes and communications. What employees will see, feel, and do on Day 1. EEF Emc Email Format EEPROM Electrically Erasable Programable Read- EFD Enterprise Flash Drive Effective Lease Rate Effective Lease Rate Terminology. The effective rate to the lessee of cash flows resulting from a lease transaction. To compare this rate with a loan rate, a company should include in the cash flows any effect the transactions have a Federal Tax Liabilities. EFP Exchange Fabric Parameters EFP Engineering Functional Plan A document defining the test plans for a product EFPM Equipment Forecast Program Manager EFSS Enterprise File Sync & Share EGRC Electronic Governance, Risk, and EH Executive Handling An EH site can only be dealt with by EMC locations in: Australia, Brazil, Canada, United Kingdom, Ireland, India, Japan, Russian Federation and United States. EHAC EMC High-Level-Storage Administration EHC EMC Hybrid Cloud new name for EMC Private Cloud (EPC) product EHC Enterprise Hybrid Cloud EIM Enterprise Information Management EIP-1 Enhanced Installation Procedure - 1 EIS Enterprise Information Services E-ISR Emc Internal Sales Rep EIT Engineering Integration Testing EKT Engineering Knowledge Transfer ELA Electronic Licensing Agreement Managed using ELMS ELA Enterprise Licensing Agreement model for Symmetrix Ordering ELA Evaluation Licensing Agreement E-Lab Evaluation Lab a test facility with the charter of testing interoperability between products. ELE EMC Learning Environment Streaming education, learning library, EduTube, etc. on the customer site (Education as a service) Newsletter that had been created and eLink managed by BURA / BRS group possibly ELLIT Emc Latin Leadership Interest Team ELM Electric License Management ELM Electronic License Management ELMS Electronic License Management System ELP Emc Learning Program Delivering EMC curricula to paying customers through technology training partners (STF curriculum) ELP Exchange Link Parameter Switch to switch data exchanage ELT Executive Leadership Team EM64T Intel Xeon 64bit Processors EMA Enterprise Maintenance Agreement Embedded Terms Embedded Terms DFS Product Type. Contract with agreed upon terms and acts as a signed quote by customer EMC Egan Marino Corporation EMC Everybody Makes Calls EMC ECS Brand name for ViPR in a box a ViPR appliance that provides hyperscale storage infrastructure pre-installed and configured. EMC II EMC Information Infrastructure Business unit that includes the traditional hardware and software storage product lines (Symmetrix, VNX, RecoverPoint, NetWorker, etc.) EMC World International Trade Show for EMC products. Used to have Momentum show in NA, but this has been rolled into EMC EMC2 Egan, Marino, C. Company C. is purported to be the initial of an invester who left before the company name was incorporated. EMCII EMC Information Infrastructure Business unit that includes the traditional hardware and software storage product lines (Symmetrix, VNX, RecoverPoint, NetWorker, etc.) EMCU EMC University

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

EMEA Europe/mid East/africa One of the three Dell business regions (also called Geos) - Americas, EMEA & APJ. EMI Electromagnetic Interference Electronic radiation emitted by an electrical device. The levels of EMI are strictly controlled for data processing equipment. The EMI conformance for disk array enclosures is noted in the user documentation for each product. EMLC Enterprise Multi-level Flash Multi-level flash designed to limit the possibility of error in each cell, thus making it more reliable than standard MLC. EMM Enterprise Maturity Model Also, EMC Enterprise Maturity Model EMP Emc Migration Planning EMR Event Meeting Request EMR Elastic Map reduce EMSD Enterprise & Mid-range Systems Division November 2013: new division formed by combining ESD and USD. EMT Executive Management Team EMT Engineering Management Team End of Lease Options End of Lease Options The options available to a customer at the close of their lease ENDEC (or endec) Encoder-decoder

ENOSP Error No Space (left on device) EOB Explanation Of Benefits Healthcare term that relates to EMC Captiva InputAccel software EOD End Of Day EOES End Of Extended Support EOF End Of Frame Delimiter This ordered set is always the last transmission word of a frame. It is used to indicate that a frame has ended and indicates whether the frame is valid or invalid. EOL End Of Life Plan for notifying customers affected and implimenting an orderly upgrade process so that a product version can be dropped from our support plans EOL End of Lease Describes contracts, scheudles and assets that may have reached end of lease term/have expired. The DFS End of Lease team is responsible for portfolio management, residual valuation, vendor managemen and remarketing and recovery of max net recovery value. At end of lease term, lease customers have teh option to return the assets, extended the lease with renewals or an extension agreement or to purchase the EOM End Of Media EOPS End Of Primary Support The product is no longer supported. This occurs no less than 1 year after the EOSL announcement. EOQ End of Quarter EOS End of Story EOS End Of Sales See also EOL. EOS2 Engineering Operations, Services & EOSL End Of Service Life Customers will no longer receive Support notifications after EOSL EOSL End Of Support Life EOT End Of Tape EOW End of Week EPAS Electronic Performance Appraisal System EPAS Electronic Performance Appraisal EPC EMC Private Cloud EPD Employee Profile Document EPG Engineering Product Group Course designation used for reporting on Saba asset consumption by product. EPM Engineering Program Management EPM2 EMC Project Management Methodology EPR Executive Program Review Equivalent to BMT EPSG Emerging Products Software Group Includes Avamar Equipment Lease Equipment Lease Schedule Documents. An individual lease contract for a particular Schedule transaction that relates to a Master Lease Agreement between the two parties of the lease. Equity Equity Pricing. The dollar value that a lessor invests in an equipment lease at the inception of the lease. This equity insertion reduces the PV lease stream to the lessee. This equity plus a return on the investment is what a lessor expects to receive for the equipment when it is renewed or returned off of lease. ERC Executive Review Committee ERG Employee Resource Group Legacy Dell term (for HR?) eRoom Emc Corp (internal Erooms) ERP Enterprise Resource Planning

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

ERTA Economic Recovery Tax Act of 1981 An act "to amend the Internal Revenue Code of 1954 to encourage economic growth through reductions in individual income tax rates, the expensing of depreciable property, incentives for small businesses, and incentives for savings, and for other purposes". ES1 Emc Source One Restructured and renamed EmailXtender ESA Early Shipment Authorization ESA Enterprise Structured Authoring ESA EMC Security Advisory ESA EMC Storage Analytics ESAG Enterprise Storage Automation Group ESC Education Solution Consultant Formerly called TTC (Technical Sales Consultants) ESCON Enterprise Systems Connection An IBM product that provides optical fibre connections between a mainframe computer and its peripherals. ESD Electrostatic Discharge The discharge of an accumulated electrical charge (static) that can severely damage electronic circuits. ESD Emc Storage Division ESD Enterprise Storage Division ESG EMC Software Group ESG Enterprise Software Group ESG Enterprise Solutions Group Uses the Dell brand ESI Emc Storage Integrator ESL End of Service Life ESM Emc Support Matrix ESMS Employee Satisfaction & Measurement ESMS Employee Satisfaction Measurement ESMS Employee Satisfaction Measurement System ESN Enterprise Storage Network ESN Enterprise Storage Network An ESN is a specialized open network designed to provide access to data from multiple platforms, operating systems, and applications across any combination of SCSI, ESCON, or Fibre Channel ESO Equipment Superior To Operator ESO Engagement Support Office ESP Enterprise Storage Platform ESRS EMC Secure Remote Services Name changed from EMC Secure Remote Support when additional capabilities were added. This has also been called the Gateway or ESRS Gateway. ESS Environmental Stress Screening ESSM EMC Simple Support Matrix EST Eastern Standard Time Estimated Residual Estimated Residual Value Pricing. For purposes of calculating the maximum Value allowable term of a "tax-oriented lease", this is the "fair market value" of the lease equipment at the end of the lease term, calculated in constant dollars excluding inflation or deflation. Estimated Useful Life Estimated Useful Life Pricing. The estimated time period leased equipment is expected to be useful. Estimated useful life is used to calculate the maximum allowable term of a "tax- oriented lease". ESVL Education Services Virtual Lab See also GVL ESX Vmware's 'bare-metal' Hypervisor ET Emc Replication Design Tool Warnings Regarding Emc Product Issues That May Be ETA Emc Technical Advisories Of Interest To Emc Customers ETA Emc Technical Advisory ETA Emc Time & Attendance (tess) ETA Estimated time of Arrival EMC Technical Advisories - warnings ETA regarding EMC product issues that may be of interest to EMC customers ETA EMC Time & Attendance (TESS) ETD Emerging Technology Division ETL Extract Transform Load ETPA Extended Terms Payment Agreement Loan includes all soft and/or soft and hard; created by DFS contracts ETPD Emerging Technology Products Division ETS Emc Technology Summit EUC End User Computing Solutions space PMT EUC End User Computing EUI Extended Unique Identifier EULA End User License Agreement EVAL Evaluation Order EVP EMC, VMware, Pivotal EVT Engineering Verification Testing EVT Engineering Verification Test

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

EWOC EMC WAN Optimization Components A RecoverPoint replication module that increases tolerance for poor WAN conditions by multiplexing UDP transactions. EX Email Xtender (product) Exceeded Days Exceeded Days Backlog Definitions. Calendar days between the Aged Deadline and the current date. Exemption Certificate Exemption Certificate Documents. A document exempting a lessor from paying sales tax on the equipment being leased. A lessor may be buying the equipment for "re-sale" as would a vendor/supplier, while a lessee may be tax exempt for other reasons, i.e., non-profit entity or a exSLA Exceeded Service Level Agreement A task has exceeded the allowable allotted amount of time assigned to it (calculated from start time to finish time) F&A Facts & Alternatives First of two meetings in the Dell Management Model. Emphasis on agreeing on a common fact base and aligning on alternatives to evaluate F/NL_Port Fabric/Node-Loop Port An NL_Port that is capable of providing certain Fabric services to other NL_Ports on a loop in the absence of a Fabric. This NL_Port will respond to requests to open communication with AL_PA hex'00', even though it may actually have another value for its AL_PA. F-_BSY Fabric Port Busy Frame This frame is issued by the Fabric to indicate that a particular cannot be delivered because the Fabric or the destination N_Port is too busy. F_Port Fabric Port The access point of the fabric for physically connecting the user's N_port. (CLARiiON) F_RJT Fabric Port Reject Frame This frame is issued by the Fabric to indicate that delivery of a particular frame is being denied. Some reasons for issuing an F_RJT include: class not supported; invalid header field(s); and N_Port FA Failure Analysis FA Fibre Adapter (symmetrix) Fabric Defined Communication Space Allows FC nodes to communicate with each other using one or more switches FABX Fabric X Fair Market Value Fair Market Value Pricing. The price for which property can be sold in an arms-length transaction. Fair Market Value Fair Market Value (FMV) lease DFS Product Type. An option to purchase leased (FMV) lease property at the end of the lease term at its then fair market value. The lessor does not have the ability to retain title to the equipment if the lessee chooses to exercise the purchase option. A commercial lease product that provides customers with the ability to purchase product(s) at end of term for the then fair market value, return asset to DFS, or extend the lease. Lowest payment option. Utilized by customers who anticipate returning at EOL. Minimum term is 12 months and maximum term is 60 months, however there is no residual after 48 months. FAS Fibre Adapter Scsi FASB 13 FASB 13 standards document Legal. Statement issued by the Financial Accounting Standards Board establishing financial accounting standards for lessees and lessors. FAST Financial Analytical Support Team FAST Fully Automated Storage Teiring automates the movement of data within a storage system FBC FeedBack Central A web site where code and customer feedback (often during Beta) is gathered. FBDL Federation Business Data Lake FBI Fibre Backend Isolation CLARiiON FC Fibre Channel FC Feature Complete FC_AL Primitive Signals See Arbx, Opny, Opnr, And Cls (clariion)

FC_PH Fibre Channel Physical Standard Consists of the three lower levels, FC-0, FC-1, and FC- FC_PLDA Fibre Channel Private Loop Direct Attach Also see Private Loop Direct Attach. FC-0 Lowest level of the Fibre Channel Physical standard, covering the physical characteristics of the interface and media. FC-1 Middle level of the FC-PH standard, defining the 8B/10B encoding/decoding and transmission protocol. FC-2 Highest level of FC-PH, defining the rules for signaling protocol and describing transfer of the frame, sequence, and exchanges. FC-3 The hierarchical level in the Fibre Channel standard that provides common services, routing, multicasting, and hunt groups.

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

FC-4 The hierarchical level in the Fibre Channel standard that specifies the mapping of upper-layer protocols (ULPs) to Fibre Channel. FCA Fibre Channel Association FC-AL Fibre Channel Arbitrated Loop Daisy chain method of attaching devices to a storage array with 8-bit addressing. Messages pass from one node to the next node in a ring. FCAW Fibre Channel Adapter Wide FCCM Field Change And Connectivity FCID Fibre Channel ID the location in a fabric for a device which is logged into the switches nameserver. The hex address tells other entities where it is within the fabric. FCIP Fibre Channel Over IP FCLI Flare Command Line Interface CLARiiON FCM Flexible Consumption Model A means by which services are monitored and paid for on a pay-per-use or pay-by-volume basis. Customers pay based on what they use rather than paying a fixed fee. For example, electricity is provided in a FCM, and Cloud services are often provided in a FCM FCMAT Final Configuration and Maturity Testing FCNS ?fibre Channel Network Server? FCO Field Change Order FCOE Fibre Channel Over Ethernet FCP Fibre Channel Protocol Allows running SCSI-3 over Fibre Channel FCRS Fibre Channel Routing Services a Brocade fibre channel routing protocol (similar to Cisco IVR) FCS First Customer Ship FC-SP Fibre Channel Security Protocol FCSW Fibre Channel Switched Fabric FC-SW Fibre Channel Switch Switched method of attaching devices to a storage array with 24-bit addressing. Also called Fabric FDA Functional Disposal Authority FDDI Fiber Distributed Data Interface ANSI's architecture for a Metropolitan Area Network (MAN); a network based on the use of optical-fiber cable to transmit data at 100 Mbit per second. FE Front End FEAPO Federation for Enterprise Architecture Professional Organization FEE Further Engineering Effort FEP Front End Processing FEQ Field Engineering Qualification DPA Engineering process where an SME works with a customer to qualify a currently unsupported version of a product. If code changes are needed the FEQ is changed to a qualification and becomes part of the Engineering backlog. FIB Fiber Backend Isolation FICON Fibre Connectivity A high-speed inputoutput interface for mainframe computer connections, introduced by IBM. FICON Fiber Connection Connectivity for the mainframe. Optical data & control connection between the mainframe and devices. As open systems use Fiber Channel (FC), mainframes use FICON. FIFO First In First Out a queuing algorithm FIGS France, Italy, Germany, and Spain Used in terms of MLS support in EMEA Filed UCC Filed UCC Documents. a form of filing made under the Uniform Commercial Code to perfect the security interest of a secured creditor or to notify others of Lessor’s interest in leased equipment. Finance Fee Finance Fee Pricing. Admin fee; depreciation of assets Finance Lease Finance Lease DFS Product Type. 1) General term applied to most types of equipment leases. Typically, a finance lease is a full-payout, non cancelable agreement, and the lessee is responsible for maintenance, taxes, and insurance. 2) An alternative definition is found in the Uniform Commercial Code, Article 2A, to designate a lease from a non-vendor lessor who acts solely as a funding source and does not deal directly in the Financial Statements Financial Statements Documents. Accounting statements that provide specific information about a company's financial position. They include the Profit & Loss Statement, also know as the Income Statement, the Balance Sheet, and the Statement of Cash Flows. Financial statements can generally be audited by an outside CPA firm or be unaudited and, thus, prepared by the company. Financing Statement Financing Statement (UCC-1) Documents. A standardized form recorded with the (UCC-1) Secretary of State and/or County Clerk to perfect a lien under the Uniform Commercial Code by notification to all interested parties. Used with some financing leases to protect lessor's interest in the equipment.

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

FIPS Federal Information Processing Standard FISMA Federal Information Security Government regulations for securing government data Five 9's 99.999% Reliability A measure of reliability referring to the percentage of time a system is available. Five 9's would be 99.999% availability, and translates to approximately five minutes of downtime per year. By comparison, a rating of two 9's would be 99% availability, or roughly 87 hours of downtime per year. Fixed Interim Rent Payments A predetermined # of days agreed upon b/n customer and DFS that will always be used to calculate their Interim Rent, regardless of the actual # of days that have elapsed from the shipment and acceptance date. Fixed Price Purchase Fixed Price Purchase Option Terminology. An option given to a lessee to purchase Option the leased equipment at the end of the lease term from the lessor at a fixed price (predetermined at lease FKA Formerly Known As FL_Port Fabric Port Used to connect a loop to a fabric; the access point of the fabric for physically connecting the user's NL_port. FLA Four Letter Acronym FLARE Fibre Logic Array Runtime Environment FLARE code for CLARiiON FlexLM Flexible License Manager FlexLM allows you to have a centralized license server. Nodes get registered and granted a licensekey which resides on the flexlm server. When a server tries to access software, or start a process which is licensed, the process checks over the network with the flexlm server to see if it's licenses is valid and usable. Typically flexlm runs as a daemon process on a network attached host. Floating Rental Rate Floating Rental Rate Terminology. Rental which is subject to upward or downward adjustments during the lease term. If the prime interest rate changes during the term of the lease, the rental rate may change to reflect this. FLOGI Fabric Login Login process of connecting to a SAN that tells a node its physical location in a fabric. FLOPS FLoating-point Operations Per Second FMA File Management Appliance - Rainfinity FMA Rainfinity File Management Appliance FMA/VE Rainfinity File Management Appliance FMAR Field Maintenance Activity Review FMD Rainfinity File Management Daemon FMEA Failure Mode & Effect Analysis FMS Field Marketing Sales FMS Funding Management System/Financing Invoice Lookup to see why deal hasn't been funded Management System FMV Cap Fair Market Value Cap Contractual agreement with customer that states we can't charge more after the completion of an FMV FOB Finance Oversight Board FOMO Fear of Missing Out FORTRAN FORmula TRANslation (programming a general-purpose, imperative programming language language) developed by IBM in the 1950s FPGA Field-programmable Gate Array FPI First Product Install FQDN Fully Qualified Domain Name Frame The basic unit of data transfer in a Fibre Channel FreeBSD Free Berkeley Software Distribution Also called Berkeley Unix FreeBSD Free Berkeley Software Distribution FRMA Field Returned Material Authorization FRTP Field Readiness Training Plan FRTP Field Readiness Training Program FRU Field Replaceable Unit A hardware component that can be replaced on site instead of at the point of manufacture. FRUMON Fru Monitor Code CLARiiON FSB Field Service Bulletin FSC Fujitsu Siemens Computers FSE Field Service Engineer FSM File System Manager DiskXtender U/L component FSN Fail Safe Network FSO Financial Solutions Operations FSP Fibre Channel Service Protocol The common FC-4 level protocol for all services, transparent to the fabric type or topology. FSS Field Support Specialist FSS File Share Services FSS Financial Shared Services FT Fault Tolerance FT Full Text FTC Fix to Commit = Number of dispatches handled within SLA / Total Dispatches FTE Full Time Employee

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

FTO Field Technology Office Field technical resources working closely with sales and presales organizations. FTP File Transfer Protocol FTP File Transport Protocol FTP Finance Training Program FTS Federated Tiered Storage FUD Fear, Uncertainty, And Doubt a tactic of rhetoric and fallacy used in sales, marketing, public relations,[1][2] politics and propaganda. FUD is generally a strategic attempt to influence public perception by disseminating negative information designed to undermine the credibility of their beliefs. An individual firm, for example, might use FUD to invite unfavorable opinions and speculation about a competitor's product (text courtesy of Wikipedia) FUI Field Upgrade Instructions Full Payout Lease Full Payout Lease Terminology. A lease in which the cash flows will return to the lessor the acquisition cost of the asset, the cost of financing, overhead and an acceptable return on investment. Full Service Lease Full Service Lease Terminology. A lease agreement in which the lessee contracts with the lessor for the lessor to provide specific services, such as maintenance, insurance and FVA File Virtualization Appliance FW Formware FW Financial Week Used as FW1, FW12 (Financial Week 1, Financial Week 12, etc.) FWDB Formware Database FWIA Formware For Input Accel FWIA Formware For Inputaccel G&A General & Administrative G_Port Generic Port A generic switch port that can be either an F_Port or an E_Port. Port function is automatically determined during login. GA General Availability Equivalent to RTS GAAP Generally Accepted Accounting GAF Global Acknowledgement Form GAF Goal Achievement Form GAL Global Address List Exchange terminology GAM Global Account Manager GAM Global Alliance Manager GAM / AE / FSR Global Account Manager, Account Job Roles. 3 levels of the Sales Team. Executive and Field Sales Representative GAME Global Advanced Manufacturing Group that develops new processes for manufacturing Engineering (when the process does not already exist). GAOPS General and Administration Operations GAOPS General & Administration Operations GB Gigabyte GbE Gigabit Ethernet GBIC Gigabit Interface Connector GBO Global Business Operation GCCO Global Channels For Customer GCM Galois / Counter Mode a mode of operation for symmetric key cryptographic block ciphers that has been widely adopted because of its efficiency and performance GCP Google Cloud Platform GCS Global Customer Support GDA General Disposal Authority GDDR Geographically Dispersed Disaster Global Mainframe GDE Global Drive Engineering GDPR General Data Protection Regulation European personal data protection law that protects individual data through regulation of companies and individuals who gather and work with that information. GDW Global Data Warehouse GEM Global Escalation Manager Geos Geographies Thes include EMEA, APJ, and Americas GEP Global Education & Productivity Now called EMC Education Services GES Global Enterprise Services GFS Global Financial Services GFTT Global Field Time Tracking GHE Global Hardware Engineering GIAC Global Information Assurance GigE Gigabit Ethernet Ethernet switch type for conventional networking GIMP Gnu Image Manipulation Program GIS Geospatial/geographic Information GIS Global Information Solutions Financial reporting / SOX controls / Finance Data Quality / User Access Teams GM Gross Margin GMM General Manager Meeting

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

GMRT Go To Market Readiness Team GNU Gnu's Not Unix a recursive acronym that contains itself in its meaning. You can never fully expand it for that reason, sort of like looking into an array of two parallel mirrors, where the reflections go on to infinity. GNU is designed to be similar to Unix, but free. GP General Procurement Refers to Indirect Purchasing or Indirect Procurement GPDB Greenplum Database GPFS General Parallel File System (IBM) GPLM Global Program and Lifecycle GPM Global Practice Manager GPM Global Program Manager Sometimes called the PMT Lead. Equivalent to PM. GPO Globalization Program Office Supports internationalization of materials GPOBI Global Product Operations Business GPP Global Products Practice GPPM Global Products Practice Manager GPS Global Partner Summit GPTW Great Place To Work Both a term and a company (taking over the ESMS function in 2012) GPU Graphics Processing Unit GRC Governance, Risk, and Compliance GREF Global Real Estate & Facilities Grid Pricing Grid Pricing Pricing. Standard lease rate factors calculated according to credit level/lease term/product/segment. The grid rates are the minimum rates which are approved for customers that are not Special Priced. Gross Contract Gross Contract Rapport Field. Total $ Rec'd = Gross Equipment Cost + Gross Finance Gross Equipment Gross Equipment Rapport Field. Total financed

Gross Finance Gross Finance Rapport Field. How much we made GS Global Services GSA Global Service Alliance GSA Global Solutions Architect GSA Global Serive Alliance GSAP Global Services Associate Program GSCM Global Supply Chain Management GSD Global Support and Deployment GSER Global Services Engagement Request GSLDP Global Services Leadership Development GSO Global Security Office GSO Global Security Organization GSP Global Service Partners GSPA Global Service Partners & Alliance Now GSP GSPM Global Services Program Management GS Program Managers GSPO Global Software Product Operations GSPS Gs Product Services GSQT Global Services Quarterly Training Former name for the Quarterly New Business Readiness Training GSSD Global Services Software GST Global Services Transformation GST Global Sales Transformation GTM Go To Market GTMR Go To Market Readiness GTO Global Time Out GTO Global Technology Office GTP Global Technology Practices GTS Global Technical Services GTS Global Technical Support GTS Global Technology Services GUI Graphical User Interface A way of communicating with the computer by manipulating icons (pictures) and windows with a Guideline Lease Guideline Lease A tax lease written under criteria or "guidelines" established by the IRS to determine the availability of tax benefits to the lessor. GVL Global Virtual Labs The former name of the ESVL GWEXT Gateway Extract Utility ESRS utility HA High Availability HAD Head Disk Assembly HALT/HASS Highly Accelerated Lifecycle Testing HANA High-performance Analitic Appliance SAP product Hard Cost Blended Hard Cost Blended Pricing. Stream Rate Actual for ALL equipment

Hard Costs or Hardware Hard Costs or Hardware Only Order Upload. Everything that is classified as hard cost Only (hardware) on the order would get the hard cost rate and residual. HASI High Availability System Integration

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

HBA Host Bus Adapter A HBA sits between the host computer's bus and the Fibre Channel loop and manages the transfer of information between the two channels. In order to minimize the impact on host processor performance, the host bus adapter performs many low-level interface functions automatically or with minimal processor involvement. Also see FC Adapter. HBA Host Bus Adaptor HCD Hardware Configuration Definition HCI Hyper Converged Infrastructure HCM Human Capital Management (System) An umbrella term for integrated software for both employee system of records and talent management processes. A new HCM system has yet to be selected. HCM Software Human Capital Management Software Applications intended to help an organization manage and maintain its workforce. Currently Dell utilizes Peoplesoft 9.1; EMC uses Peoplesoft 7.5 as their respective HCMs HDA Head And Disk Assembly A field-replaceable unit in the Symmetrix subsystem containing the disk and actuator. HDA Head Disk Assembly HDA Head Drive Assembly HDD Hard Disk Drive HDFS Hadoop Distributed File system HDS Hitachi Data Systems HEAT Host Environment Analysis Tool - the output of the EMCReports and EMCGrab Hell or High Water Hell or High Water Clause Terminology. Slang for a lessee's unconditional Clause obligation to pay rent for the entire term of the lease, regardless of any event affecting the leased equipment.if the equipment is lost, suffers damage, or becomes unusable during the lease term. HFS Hash File System The file system used by Avamar servers. HFS Hierarchical File System for Unix on the Mainframe HFS Plus Hierarchical File System Plus A file system developed by Apple for MacOS. The successor of HFS. HIE Health Information Exchange High Latency High latency environments require more planning and Environments design since ACK times will be increased. HILO High-Impact Learning Organization Describes a learning organization (like Education Services) that provides maximum value to the business(es) it supports. Alignment, effectiveness, integration, efficiency, measurement, globalization, and constantly improving technological infrastructure are a few of the markers for a HILO. HIPAA Health Insurance Portability And Government regulations for Healthcare privacy and Accountability Act portability HIPPI High Performance Parallel Interface An 800-Mbit/ per second interface to supercomputer networks (formerly known as high-speed channel) developed by ANSI. HiPPO Highest Paid Person's Oppinion A dangerous way of making product decisions HITC Half-inch Tape Cartridge (edm) HLU Host Logical Unit HMAC Hash-based Message Authentication HMC Hardware Management Console HOL Hands On Labs HOP Hopkington, Ma Facility HP Hewlett-Packard Now just HP HPAV HyperPAV z/OS uses pools of PAV volumes HPC High Performance Compute HPT Human Performance Technology HR Human Resources HR OTC Human Resources Organizational Talent A work stream responsible for Dell Technologies’ Culture organization design, talent and culture HR PTP Human Resources Program Tools & A work stream responsible for Dell Technologies’ Process integration of human resource programs, tools, and process HRBPs Human Resources Business Partners HR Specialists assigned to every function as part of regular course of business in EMC and Dell to serve as representatives to respective work streams HRI High Risk Items HRLDP Human Ressources Leadership HRT Human Resources Transformation HSC Hardware System Console HSM Hierarchical Storage Management HSSDC High Speed Serial Data Connection HTH Hope This Helps HUP Home Use Program Program through which EMC employees can install Microsoft Office on their home machines at a very good price. HVD High Voltage Differential

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

HVD High-voltage Differential Type of SCSI signaling HVD HyperVisor Direct HVE Hyper-volume Extension. (symmetrix) Hybrid Manager Hybrid Manager A Dell Technologies Manager who has employees and non-employees reporting to him/her that are part of other company legacy organizations. For example: A Dell Manager with legacy Dell and EMC employees and non-employees reporting to them or an EMC Manager with legacy EMC and Dell employees and non- employees reporting to them Hybrid User Hybrid User A Dell or EMC Manager, employee or non-employee who needs to operate across both legacy organizations I/O Input/output I/Os Inputs/Outputs i18n Internationalization i is the first letter, 18 is the number of ommitted letters, n is the last letter. This is sometimes called a I18N Internationalization IA Information Architecture IA Input Accel IA Inputaccel IaaS Infrastructure As A Service IAG Identity and Access Governance IAM Identity And Access Management IB Install Base IBG Install Base Group IBLR Inbound Log Rate IBLRC Inbound Log Rate Compliance = % of agents within 95% and 105% of IBLR (expreessed as a weekly average) IBM International Business Machines IBMG Install Base Management Group IBRM Internal Business Requisition EMC's manufacturing order system IBT Install Base Trackable IC Implementation Consultant IC Intelligence Community IC Individual Contributor IC Inventory Control ICDA Integrated Cache Disk Array ICDA Integrated Cached Disk Array ICDM Integrated Copy Data Management ICDM Integral Copy Data Management ICE Improved Customer Experience ICF Internal Coupling Facility ICIM Incharge Common Information Model ICM Interactive Content Management CMA acronym ICM Install, Configure, Manage ICOE India Center of Excellence ICS Infrastructure Consulting Services IDA Information Dispersal Algorithm IDD Information Development & Design Creates the technical documentation for the product/solution for the upcoming release (launch) IDE Implementation And Delivery Engineer IDE Implementation Delivery Engineer IDE Implementation Deployment IDE Implementation Design Engineer IDE Integrated Device Electronics IDE Integrated Development Environment IDP Iterative Development Process IDP Integrated Data Protection IDPA Integrated Data Protection Appliance An appliance that integrates many Dell EMC products into a single, factory-configured box. Initially this includes (at least) Data Domain, NetWorker, and IDS Intrusion Detection System IE Implimentation Engineer IEC Industry Education And Certification The group in Education Services responsible for driving curriculum and certification to universities and independent technical education companies. IEC International Electrotechnical IET Integration Excecutive Team Team that has planned the integration of the two companies (EMC and Dell). Comprised of Michael Dell, Rory Reed, Howard Elias, select Dell ELT members, select EMC & EMCII ELT members, and others based on topics discussed IFCP Internet Fibre Channel Protocol IFT Integrated Functional Testing IHAC I Have A Customer IIG Information Intelligence Group iiG Interactive Installation Guide CLARiiON related (I think the double lowercase I is to echo the capitalization in the CLARiiON brand name) IIG Interactive Installation Guide

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

IIM Intelligent Information Management IIM Itntelligent Information Management IIP Information Infrastructure Product Division IIP Information Infrastructure Products IIRC If I Recall Correctly IITF Implemented in the Field ILM Information Lifecycle Management ILT Instructor Led Training IM Information Managerment Install Move Add Change (Planned PS IMAC work, formerly performed by IDEs, now IMF Integrated Management Framework IMG Infrastructure Management Group IMHO In My (humble) Opinion IMHO In My Humble Opinion IML Initial Microcode Load IMO In My Opinion IMPACT Internal Web-based self-paced courses produced by EMC Education Services IMPACT In-depth Modular Product Application Internal computer-based training, generally 2 hours or And Competitive Training less in length. Unlike most acronyms, this one is never spelled out in documentation. It is always just IMPACT. Implied Yield Implied Yield Pricing. = yield + DLRS + IR IMS Infrastructure Managed Services IMSG Information Management Software Group Legato, Avamar IMU Integration Management Unit INCITS InterNational Committee on Information Technology Standards Infolease (IL) Infolease (IL) Tools. The ‘system of record’ for all leases. Everything feeds to IL and is where invoices are generated from. ABT will book contracts into IL for MLA orders & 3rd party SNAPs. LMS is for Direct SNAPs and is similar to ABT as far as purpose. The Direct SNAPS will book into IL from LMS. Initial Direct Costs Initial Direct Costs Terminology. Incremental costs incurred by a lessor in connection with its acquisition of the equipment, which may become part of the capitalized cost of the leased equipment. These may include broker's fees, freight, installation, etc. Initial Lease Term Initial Lease Term The original predetermined length of a lease contract as determined in an Equipment Lease Schedule. Actual = pro-rated; Fixed = # of days in ST (doesn't matter how many days b/n acceptance and shipped Intelligent Fabrics Fabrics which have virtual aspects to them - either for virtualization of storage or write-splitting technologies. Internal Borrowing Internal Borrowing Rate (IBR) Terminology. Most companies will compute an average Rate (IBR) cost of capital for their business so it accurately reflects their entire current funding source. Companies will look at this internal borrowing rate when deciding whether to purchase a product or finance. We obtain the IBR from the sales team and enter the customer's IBR in ST to solve for operating lease treatment, or 89.99% of PV rent at the IBR. Inv Validation CT Inv Validation CT Cyle Time (CT). DFS wait time for pending information to move forward Investment Grade Credit Investment Grade Credit Generally refers to a lessee of high credit standing. Technically, an investment grade credit is a company rated highly by one of many recognized credit agencies such as Standard & Poor's. Rapport uses subtotal Invoice Invoice Terminology. Subtotal (sales tax not included) Invoice Total Invoice Total Backlog Definitions. Invoice Amount Total from the deal summary section in the Rapport UI. IOC IT Operations Committee IOCP Input Output Configuration Program IODF I/O Definition File IOP Integrated Operation Plan A BU and Sales plan interlock (an operating plan tied to strategies) IOP I/O Processor IOPS Input / Output Per Second IOSP Input/Output Support Processor IP Internet Protocol. See Tcp/ip IP Indicative Price IP Intellectual Property IPA INSTALLMENT PAYMENT Contract agreement that is generally designed for AGREEMENT transactions that primarily include software/services (soft costs). IPDC In Production Doc Creation Backlog Status: Triggered when deal is fulfilled (all invoices are in-house) IPFC IP over Fibre Channel IP encapsulated in FC Frames - not the same as FCIP

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

IPI Intelligent Peripheral Interface IPL Initial Program Load IPMI Intellegent Platform Management IPMP Ip Network Multi-pathing IPO Input, Process, Output charting IPO Input Process Output Diagram Defining tool for Lean Six Sigma IPR Initiative Pipeline Review IPS International Product Support IPS is a global team that sits as part of SIS (Server and (Engineering) Infrastructure Systems). IPS is the group that provides a bridge from technical support to sustaining and development engineering IP-SAN Internet Protocol Storage Area Network IPsec Ip Security Protocols Suite of security protocols for IP Security IPv6 Internet Protocol Version 6 iQN Iscsi Qualified Name IR Interim Rent (IR) Customer Payment. Cust pays the differencefrom Rental Date & Commencement Date; Interim rent is a one-time daily rental charge for a period of time between the day the equipment is delivered/accepted and the first invoice date. It is a partial payment for using the equipment during a partial month, and will be billed to the lessee on the first invoice. Rrent charged pro rata based on the number of days between deemed acceptance and the lease commencement date. Can be Fixed or Actual. IRM Identity Rights Manager (documentum) IRM Information Recovery Management IRM Information Right Management IRM Information Rights Management IRM Information Risk Management (rsa) IRR Internal Rate of Return Yield / Stream Rate = What we will make off this contract (FMV will always be 0%) IRS 8038 IRS 8038 Documents. form used to provide the IRS with the information required by Section 149(e) of the Internal Revenue Code (“Code”) of 1986, as amended and to monitor the requirements of Sections 141 through 150 of the Code for issuers of tax exempt governmental obligations. IRT Infrastructure Review Team IS Implementation Specialist IS Implementation Specialists ISA Instruction Set Architecture Refers to instructions that work in a processor, for example x86 is an Intel instruction set originally designed for use with Intel chips, but now also used in other chip sets ISB Integrated Service Backup Meditech term ISC Information Solutions Consultant iSCSI Internet Scsi ISCSI Internet Small Computer System Interface ISD Integrated Service Delivery ISD Integrated Solutions Delivery A new segment of EMC field. ISD Isilon Systems Division ISD Isilon Storage Division ISE Index And Search Engine Former name for DSM (DiskXtender Search Module) ISG Infrastructure Software Group ISL Inter-switch Link ISM Information Storage Management Education Services base level cert class ISNS Internet Storage Name Server essentially DNS for iSCSI. iSNS Iscsi Storage Name Service ISO Internal Sales Order While this version matches the Acronym, ISO in this ISO International Standards Organization context is actually "International Organization for Standardization" ISO International Organization for ISR Inside Sales Representative IST Implementation Support Team Implementation Support Team (deep IST Dive Delivery / Architects Dave Flowers ISV Independant Software Vendor ISV Independent Software Vendor IT Information Technology ITAR International Traffic in Arms Regulations The rules that govern selling products for use in the development of military products or capabilities, especially Weapons of Mass Destruction (i.e. missiles, nuclear explosives, chemical weapons) ITF Imsg Technology Framework

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

ITIL Information Technology Infrastructure A method of IT Service Management that originated in Libraries Britain and has spread throughout Europe. Currently gaining a foothold in the Americas. Actually a framework of best practices in IT. ITLDP Information Technology Leadership Development Program ITOA IT Operations Analytics ITOI It Operations Integration ITPR It Performance Reporter From the EMC Web site:

"EMC IT Performance Reporter Network Edition delivers network performance reporting to support your delivery of mission-critical business processes and IT services. IT Performance Reporter Network Edition provides the data you need to quickly isolate performance bottlenecks, proactively identify network performance problems and trends, accurately forecast future network demand, and easily enhance incident and problem management processes.

IT Performance Reporter Network Edition also eliminates resource-intensive manual updates of reports and their supporting systems. Complementing the automated management capabilities of EMC Smarts management products, IT Performance Reporter Network Edition shows how your information infrastructure performance affects your end-to-end IT ITR Internal Throughput Rate ITSM It Service Management IVR Inter-VSAN Rounting a Cisco fibre channel routing protocol (similar to Brocade FCRS) JAD Joint Application Development JADE Job Analysis Documentation Evaluation JBOD Just A Bunch Of Disks An array with no storage processor. JDMCL Java Dmcl JDMCL Java Documentum Class Library JED Just Enough Documentation JEOS Just Enough Operating System (pronounced "juice") Reducing the amount of OS to include just what is required. This was a strategy adopted by the Avamar team to make AVE work for the Home Depot environment. JES Job Entry Subsystem JES2 or JES3 JIRA Atlassian's bug tracking tool, used by According to Wikepedia, JIRA is not an acronym but a some Engineering groups within EMC. truncation of Gojira (Japanese for Godzilla), which is also a roundabout reference to JIRA's main competitor, Bugzilla. JIT Just In Time JMS Java Method Server JOMO Joy of Missing Out JRE Java Runtime Environment JSON Javascript Object Notation JTA Job Task Analysis JTC-1 Joint Technical Committee KA Keep Alive (message) Used to discover and check reachability of CFS-IP capable switches. KB Knowledge Base KB Kilobyte KBA Knowledge-based Authentication KCS Knowledge Center Support Kdriver On AIX. Kdriver is the host-splitter driver for RecoverPoint. It sends a copy of writes to RecoverPoint appliances (RPAs) for any protected volumes. KM Knowledge Maintenance KMOM Knowledge Maintenance Operations KMPM Knowledge Maintenance Program KPI Key Performance Indicators KSA Knowledge & Skills Assessment EMC Education Services method of determining what knowledge gaps exist for an organization so an education plan can be formulated. KT Knowledge Transfer See also, TOI and TTT Kubo Kubernetes / BOSH "Kubo is a new open source project started by engineers from Pivotal and Google Cloud. We brought the release engineering, deployment, and lifecycle management qualities of BOSH to Kubernetes (K8s) KVM Keyboard, Video, Mouse KVM Kernel-based Virtual Machine The default hypervisor in OpenStack cloud software. KW Knowledge Worker CMA acronym KWC Knowledge Worker Client

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

L_Port Loop Port A generic term for any Fibre Channel port that supports the arbitrated loop topology. L10n Localization L is the first letter, 10 is the number of ommitted letters, n is the last letter. This is sometimes called a numeronym. L10N Localization L2 Level 2 leaders reporting to Michael Dell L3 Level 3 Leaders reporting to L2 L4 Level 4 Leaders reporting to L3 LA Limited Availability (release) This is similar to PPR LAC License Activation Code The unique, non-guessable identifier that corresponds to all license entitlements on a delivery and can be used to manage those entitlements. LAC Networker License Authorization Code LACP Link Aggregation Control Protocol LAMP Linux, Appache, Mysql, Php Often referred to as a LAMP stack LAN Local Area Network A communications system whose dimensions typically are less than five kilometers. Transmissions within a LAN are mostly digital, carrying data among stations at rates usually above 1 MB per second. Latitude Latitude Brand name for family of commercial notebook PCs LBA Logical Block Addressing a linear addressing system for drives that numbers sectors sequentially rather than storing the CHA numbers. CHA is still used to find the data, but the LBA number is translated by the disk controller into CHS addressing. LBI Learning Business Intelligence LC300 Life Cycle 300 LC300 Lifecycle 300 Product Readiness Proc LCC Link Control Card A CRU in an enclosure that connects fiber channel signaling to the disk modules. The LCC receives and electrically terminates the incoming FC-AL signal. It then passes the input signal to the disk drives in the array and drives the output signal via cables to the next device (if any) in the loop. LCC Link Controller Card (or Bcc, Bridge Controller Card) LCPU Logical Cpu Virtual Central Processing Unit, allowing the appearance of more CPUs than are actually availability. LCR Local Continuous Replication Functional component of Exchange LCS Logical Configuration Survey Document that is jointly completed by Services and the Customer, containing all information related to build CI/HCI products LCU Logical Control Unit LDAP Lightweight Directory Access Protocol LDAP Lightweight Directory Accessprotocol LEAP Leadership Engineering Accelerated Lease Lease Terminology. A contract in which one party conveys the use of an asset to another party for a specific period of time at a predetermined rate. Lease Management Lease Management System (LMS) Tools. LMS is the DFS system which tracks lease System (LMS) quotes through the sales process. The Sales Team uses LMS to structure deals before the transaction books. Lease Purchase Lease Purchase DFS Product Type. Full payout, net leases structured with a term equal to the equipment's estimated useful life. These leases are also referred to as dollar purchase option or $1 Buyout. Lease Rate Factor Deal Sheet Deal Sheet. The periodic payment to a lessor for the (Monthly Payment) use of assets.

Lease Schedule Lease Schedule Terminology. A schedule to a "Master Lease" agreement describing the leased equipment, rentals and other terms applicable to that equipment. Lease Schedule & Lease Schedule & Exhibit A Documents. Your Lease Schedule will be accompanied Exhibit A by the Exhibit A which contains the detailed backup for the information contained within the Lease Schedule. The following items are visible on the Exhibit A to the Lease Schedule: • Commencement Date • Dell Order Number • Cost Center if applicable • Equipment Cost • Equipment Description • Equipment Location • Expensed Items • Lease Start & End Dates • Lease Term • PO Number • Rental per Order Number • Service Tag. Lease Term Deal Sheet Deal Sheet. The fixed term of the lease. Lease Type Lease Type SFDC / Deal Sheet. Lease Type refers to the structure of leases, particularly the end of lease terms. The 3 types of leases are: Fair Market Value (FMV), 10% Buyout (10%) and $1 Buyout ($1BO or "BuckOut"), IPA, Dell, Flex and TELP.

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

Leasing Leasing Terminology. Leasing is a tax oriented method of gaining the use of an asset that can produce more income or benefits than the cost. A lease can be a method by which a client can obtain either use and/or ownership of an asset while matching a payment schedule to a predetermined budgetary allotment. Leasing Line Leasing Line Pricing. A maximum amount of funding designated by the lessor for a lessee to use over a fixed commitment period. Lessee Lessee Terminology. A party who makes use of property owned by another party (the lessor) and pays the lessor, usually in the form of rentals, for that use. Lessor Lessor Terminology. Company or leasing entity that is the owner of the leased equipment for accounting, tax, or commercial law purposes. Letter of Credit (LOC) Letter of Credit (LOC) Documents. A letter from a guarantor that a buyer's payment to a seller will be received on time and for the correct amount. In the event that the buyer is unable to make payment on the purchase, the guarantor will be required to cover the full or remaining amount of the purchase. Level Payments Level Payments Terminology. Equal periodic payments over the term of the lease. Leveraged Lease Leveraged Lease Terminology. In this type of tax lease, the lessor provides and equity portion (usually 20 to 40%) of the equipment cost and lenders provide the balance on a non-recourse debt basis. The lessor receives the tax benefits of ownership. LF Logical Fabric LI Legal Investigator LIFA Loop Initialization Fabric Assigned Frame This is the first frame transmitted in the loop initialization process after a temporary loop master has been selected. L_Ports that have been assigned their AL_PA by the Fabric will select their AL_PA's in this frame as it makes its way around the Loop. LIFO Last In First Out a queuing algorithm LIHA Loop Initialization Hard Assigned Frame This is the third frame transmitted in the loop initialization process after a temporary loop master has been selected. L_Ports which have been programmed to select a particular AL_PA (if available) by the manufacturer will select their AL_PA's in this frame as it makes its way around the loop. LILP Loop Initialization Loop Position Frame This is the second frame transmitted in the loop initialization process after all L_Ports have selected an AL_PA (after LISA has been around the loop). This frame is transmitted around the loop so that all L_Ports may know the relative position of all other L_Ports around the loop. Support for this frame by an L_Port is Linux on z Literally, running Linux on a mainframe LIP Loop Initialization Primitive Sequence This primitive sequence applies only to the Arbitrated Loop topology. It is transmitted by an L_Port to (re) initialize the loop. LIP Loop Initialization Process LIPA Loop Initialization Previously Assigned This is the second frame transmitted in the loop Frame initialization process after a temporary loop master has been selected. L_Ports that had an AL_PA prior to the loop initialization will select their AL_PA's in this frame as it makes its way around the loop. LIRP Loop Initialization Report Position Frame This is the first frame transmitted in the loop initialization process after all L_Ports have selected an AL_PA (after LISA has been around the loop). This frame is transmitted around the loop so that all L_Ports report their relative physical position on the loop. Support for this frame by an L_Port is optional. LISA Loop Initialization Soft Assigned Frame This is the fourth frame transmitted in the loop initialization process after a temporary loop master has been selected. L_Ports which do not select an AL_PA in any previous loop initialization frames (LIFA, LIPA, or LIHA) will select their AL_PAs in this frame as it makes its way around the loop. LISL Logical Inter Switch Link LISM Loop Initialization Select Master Frame This frame applies only to the Arbitrated Loop topology. It is the first frame transmitted in the initialization process in which L_Ports select an AL_PA. It is used to select a temporary loop master, or the L_Port that will subsequently initiate transmission of the remaining initialization frames (LIFA, LIPA, LIHA, LISA, LIRP, and LILP).

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

LISP LISt Processor (programming language) a family of computer programming languages originally specified in 1958. Linked lists are a major feature which allows Lisp programs to manipulate source code as a data structure. Live Remote Ilt Using Centra LKS License Key Sheet LLS Local Language Support A part of PREM that provides customer support in Chinese, Japanesse, and Korean. Used To Be LST (language Support Team?) Part Of PREM LMS Learning Management System At EMC this is called Knowledge Link (sometimes referred to as SABA) LMT Launch Management Team A GS sponsored program similar to SafeLaunch in which a cross functional team runs through a program aimed at helping the launch of a product or release succeed. The program starts before GA or DA with a focus on Professional Services Enablement, SR Metrics, and Install Base Metrics. Loan Agreement Loan Agreement Documents. Funds are advanced against the security of equipment the customer already owns. Loan Rate Loan Rate Terminology. The rate of interest that a lender received on a non-recourse note in a leveraged lease. LOB Line Of Business LOE Level Of Effort LOE Level of Effort LOI Letter Of Intent LOI Letter of Intent DFS sends to Partner after we have approved: Pricing, Credit, PO and necessary documentation LOL Laugh Out Loud LOM Lights-Out Management a remote access facility on a Sun Microsystems server Long Term Lenders Long Term Lenders Terminology. Term typically used to describe the institutional lenders supplying debt (up to 80% of equipment cost) for leverage leases. Lenders receive no tax benefits from the lease but receive a fixed rate over a long term. LOV List Of Values LP Logical Partition LP Lease Purchase LPA Local Participation Agreement LPAR Logical Partition (as opposed to SI single image mode) Within a mainframe, encompasses logical/virtual processors, memory and storage so each set of resources can act independently, so if one LPAR crashes, the rest of the mainframe stays up LPB Loop Port Bypass Primitive Sequence This primitive sequence applies only to the Arbitrated Loop topology. It is transmitted by an L_Port to bypass the L_Port it is directed to. For example, if Port A suspects that Port B is malfunctioning, Port A can send an LPB to Port B so that Port B will only retransmit everything it receives, and will not be active on the loop. LPE Loop Port Enable Primitive Sequence This primitive sequence applies only to the Arbitrated Loop topology. It is transmitted by an L_Port to enable an L_Port that has been bypassed with the LPB primitive sequence. LPP Local Project Processes PS process documentation for project management systems that differ on geographical basis LPSM Loop Port State Machine This is a state machine maintained by an L_Port to track its behavior through different phases of loop operation (that is, how it behaves when it is arbitrating for loop access, how it behaves when it has control of the Loop, and so forth). LR Link Reset Primitive Sequence This primitive sequence is used during link initialization between two N_Ports in the point-to-point topology or an N_Port and an F_Port in the Fabric topology. The expected response to a port sending LR is the LRR primitive sequence. LRF Lease Rate Factor The rate that will be used to multiply against the equipment cost to determine the rental. Numerical factor multiplied by total cost of equipment to compute periodic rentals. the monthly payment % that the LRF Lease Rate Factor Percentage of total amount financed used to calculate the monthly rental Multiplied with Total to calculate monthly rental fee LRI Learning Relevance Index Rolllup of the course evaluation scores. We use these to evaluate how relevant and effective classes are. LRR Link Reset Response Primitive Sequence This primitive sequence is used during link initialization between two N_Ports in the point-to-point topology or an N_Port and an F_Port in the Fabric topology. It is sent in response to the LR primitive sequence. The expected response to a port sending LRR is idle.

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

LRU Least Recentlly Used A cache management algorithm that assumes that data not used for a long time will not be required for a while longer. Those aged items are then cleared if additional cache is required. The inverse of MRU. LRU Least Recently Used LS Logical Switch LSC Life Solutions Center Germany LSC Life! Solutionscenter Germany In LSS Large Storage Systems LST Language Support Team previous name for LLS (Local Language Support) LSVT Learning Strategy Virtual Team LTR Long Term Retention LUN Logical Unit Number Fundamental unit of block storage for Symmetrix or CLARiiON LV Logical Volume(s) LVD Low Voltage Differential LVD Low-voltage Differential Type of SCSI signaling LVM Logical Volume Manager M&A Mergers & Acquisitions M&O Management & Orchestration M1 First Month Of A Quarter M2 Second Month Of A Quarter M3 Third Month Of A Quarter MAC Media Access Control MAC Move Add Change Often part of the phrase "MAC form" MAC Mandatory Access Control MAD Migration Access Database Used for discovery and analysis in data center MAN Metropolitan Area Network A network intended to serve an area the size of a large city Man Pages Unix Manual Pages Like Windows online help: online reference for UNIX users (of NetWorker?). Manual Credit Review CT Manual Credit Review CT Cyle Time (CT). Additional time required to process a deal when it has to be manually reviewed by Credit MAPI Messaging Application Programming Margin Margin Pricing. (a.k.a. Current Period Income or CPI) is defined as DFS' estimated profitability. Margin is calculated by subtracting the costs / reserves associated with acquiring and servicing a deal from the Gain on Sale plus DLRS. MARS Management Approval Requisition System Master Agreement Master Agreement Documents. outlines general terms and conditions which govern the relationship between Lessor and Lessee, with the specific terms of an order being documented on separate Schedules. The MA is used for customers requiring multiple shipments of assets with multiple commencement dates. Master Lease Master Lease Documents. A contract where the lessee leases currently needed assets and is able to acquire other assets under the same basic terms and conditions without negotiating a new contract. MAT Modernize Automate Transform EMC's prescribed path to trasform IT from platform 2 to platform 3. MB Megabytes MBO Managing by Objective MBO Management By Objectives MCC Mission Critical Center McData Maker of Fibre Channel switches that are rebranded as Connectrix by EMC. McData was acquired by Brocade. MCO Manditory Change Order MCR Multicore RAID the MCx component that defines, manages, creates, and maintains RAID protection for any created storage MCS Management Console Service MCSD Managing Client Solutions Director MD Message Digest MDC Message Digest Codes MDC Modern Data Center New branding for the MIT teams MDL Mainframe Disk Library MDM Meta Data Manager MDP Marketing Development Program MDS Multicast Distributed Switching Cisco: MDS series directors and departmental switches ME Management Engine Intel service that runs on a hidden partition for most MFR Managing For Results MFT Managed File Transfer see Massive FileTransfer for additional notes MFT Massive File Transfer ESRS V3 functionality providing a second, dedicated bi- directional stream through which very large files (including remote upgrades, remote log collection, and scripting) can be transferred. Reduces manual intervention requirements. MI Market Intelligence

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

MIA Media Interface Adapter A device for connecting an optical cable to a DB9 copper connector. MIB Management Information Base The collection of individual definitions for the variables that implement the behavior and characteristics of a managed entity. Middle Market Middle Market Terminology. A market segment generally represented by financing under $3 million and dominated by single investor leases. MIH Missing Interrupt Handler MIM Major Incident Management An IT organization that communicates and manages significant infrastructure and performance problems. Example communication: "A network device is experiencing latency due to excessive traffic being generated from a single source. Multiple applications may be experiencing performance degradation" MIP Merit Increase Program MIR Material Inspection Report MIT Modern Infrastructure Team MITM Man In The Middle MLA Master Lease Agreement Documents. Several equipment schedules under 1 Master Agreement with specific terms, options, pricing and equipment to be executed by the customer. (i.e. multiple purchases = multiple schedules = 1 MLS). MLA transactions are ongoing lease agreements. They allow customers to add equipment / contracts without signing additional documents. MLC Multi-level Cell A less expensive technology for delivering Flash (solid state) drives. Announced at EMC World 2011 as part of a strategy to make adoption of flash technology more wide-spread and cost effective. MLK Mid Life Kicker A Dell term that signifies a newer revision of an existing model or minor upgrades to the model specs. There isn't typically enough difference to change model name, but can add some additional functionality - maybe additional chassis options (more drives, more drive options, etc.), TPM, additional card/expansion options, NVMe options, etc MLPPA Master Lease Purchase Plan Agreement MLS Multi-lingual Specialists MMCS Management Module & Control Station each VMAX3 (Symmetrix) has two of these service processors MMF Multi-mode Fibre Fibre Channel cable that allows transmission of several bands of data by projecting the light at different angles into the core (which has reflective sides and allows the separate beams to be distinct at the other end by reading the angle at which the information arrived). MMM Monthly Maintenance Charge MMS Module Management System Training Library MO Managed Object A managed object is any enterprise network entity that EMC ControlCenter software manages. MOA Memorandum of Agreement MOD Manager On Duty For Prem Business Units MODEL Managed Object Definition Language MODEM (or modem) Modulator-demodulator

MOM Microsoft Open Manager MOOC Massive Open Online Course an online course that allows open enrollment to an unlimited audience and utilizes many social media and online collaboration tools for class material / MOQ Multiple Order Quantity MOSS Microsoft Office Sharepoint Server MOU Memorandum of Understanding MP MetroPoint VPLEX terminology MPAA Multi-path Active Active Arrays that keep all ports active (Symmetrix) MPAP Multi-path Active Passive Arrays that keep some ports passive in reserve for failover (CLARiiON) MPC Message Path Controller Card (connectrix) MPFS Multi-path File System Celerra product line MPFS Mozy Protected File Services Formerly called Constallation, formerly called Geo NAS MPFSi Multi-path File System For Iscsi Capability introduced with NAS 5.5. MPFSi combines the advantages of both NAS and SAN with the intelligent file level awareness of the former and the high performance of the latter over a common IP infrastructure. MPG Multi-Protocol Platform Group MPIO Multi-Path I/O MPP Massive Parallel Processing MPPE Managing A Powerpath Environment CS Software Course MPS Master Production Schedule

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

MPTC Must Pass Test Case Highest priority test case to run and pass. There are two levels of test case below this. MQ MyQuotes MR Mech Replacement MR Midrange MR Maintenance Release MR Mercer Road The name of the road on which EMC headquarters once resided. Eventually the name became the internal brand name for EMC's corporate education. Sometimes used interchangably with Education MRD Manufacturing Requirements Document MRD Marketing Requirements Document MRD Market Requirement Document MRK Mark Primitive Signal This primitive signal applies only to Arbitrated Loop topology. The MRK is transmitted by an L_Port for synchronization purposes. Its use is vendor specific. MRM Marketing Resource Management CMA acronym MRP Material Requirements Planning MRPA Mirroring RPA a RecoverPoint Appliance being used to mirror content from another RecoverPoint Appliance (which is connected to, and protecting a VMAX). See BLM for more detail. MRU Most Recently Used A cache management algorithm that assumes that data used recently will not be required for a while longer. Those younger data items are then cleared if additional cache is required. The inverse of LRU. MSA Measurement System Analysis MSA Multidimensional Storage Architecture Application-configured storage that is independently scalable in three dimensions: capacity, I/O performance, and data throughput. MSA Master Services Agreement MSCS Microsoft Cluster Service MSD Midrange Systems Division MSD Michael S(aul) Dell MSDS Material Safety Data Sheet MSM Multi-System Manager Avamar System that replaced Backup Recovery MSN Managing Success Now MSS Maintenance & Support Services Used to be called Field Service (CEs) MSS Maintenance And Support Services MSS Managed Services And Support Customer Support Engineers (field Based) Managed services and support MSS customer support engineers (field MSU Mainframe Service Unit MSU Mainframe Service Unite Model (mainframe only) for Symmetrix ordering MSU Messing Stuff Up This is what happens when you Make Things Up instead of conducting Discovery and Validation. MSU Making Stuff Up Not a good way to plan for Market requirements. Market esearch is essential using a combination of Discovery and Validation. MSU Millions of Service Units used by IBM for Pricing Mainframes MTA Message Transfer Agent (the store and forward part of a messaging system) MTBF Mean Time Between Failure MTBPR Mean Time Between Part Replacement MTM Metrics That Matter MTS Multi-Tier Storage MTTR Mean Time To Recover MTU Maximum Transmission Unit MUC Multi-unit Controller Municipal Lease (Public Municipal Lease DFS Product Type. A municipal Lease is a contract Only) entered into by a state or local government such as a county, city, town or municipal authority. MUP Master User Profile MUP is the admin interface for customer and partner online accounts which are used to access EMC Online Support (support.emc.com), the Partner Portal, the various licensing sites, education services and more. MUR Machine Unit Replacement MUX Multiplexer MVM Manual Volume Manager MVM Minimum Viable Momentum MVM is a measure of whether a product line (especially an emerging product line) will move forward with future releases, and includes metrics like total number of customers and installations. MVP Mentoring Velocity Partner Program (mvp) MVP Minimum Viable Product MVS Multiple Virtual Storage MVT Manufacturing Verification Testing ?? MWD Missing, Wrong, Damaged N_Port Node Port A Fibre-Channel-defined hardware entity at the node end of a link.

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

NAA Name Assignment Authority assigns 6 character company IDs for use in world wide names NACA Normal Auo Contingent Allegiance NAF Network Attached Flash NAS Network Attached Storage Celerra product line NAT Network Address Translation NAU Network Addressable Unit NAVI Navisphere NAVICLI Navi Command Line Interface NBD Next Business Day Typical part replacement timeframe for Dell EMC hardware replacement parts NBR New Business Readiness NBU Netbackup NCBO Networker Cloud Based Option NCC Next Customer Contact The next date and time stated in a SR by which support will contact a customer. NCM Network Configuration Manager NCR National Cash Register NDA Non-Disclosure Agreement NDA Non Disclosure Agreement NDMP Network Data Management Protocol NDU Non Disruptive Upgrade NDU Non-disruptive Upgrade NEOF No Evidence of Failure Net Lease Net Lease DFS Product Type. A lease where payments paid to the lessor do not include insurance, taxes and maintenance, which are paid separately by the lessee. NF New Functionality NFR Not For Resale Term for software licenses that go to partners (for their use, not for sale to others) NFS Network File System A Unix network protocol (recently supported by Windows) for creation and retrieval of files. NFV Network File Virtualization Rainfinity term NFW Absolutely Not! Are You Kidding? NG Nancy Gessler NGOE Next Generation Online Experience Nibble Half a Byte (4 bits) Sometimes spelled nybble or nyble to match the vowel structure of "byte" NIC Network Interface Card Hardware that allows transmission of date from one computer to another over Ethernet or Wireless NIHITO Nothing Important Happens In The Office Reminder that the market is outside of EMC. We need to focus on our customers, evaluators, and potentials. NIIT An Elp Partner In India. Purchased Element K In The Us NIMADM Network Installation Manager Alternate NL_Port Node-loop Port An N_port with extra loop arbitration functions. Fibres in the link are logically split to form a loop (with each fibre going to a different NL_port forming a complete loop) rather than being bound together to form a simple point-to-point link. NLT No Later Than NMC Networker Management Console NMD Networker Module For Documentum NMDA Networker Module For Databases And NMI Non-maskable Interrupt CLARiiON NMM Networker Module For Microsoft NMP Native Multi-Pathing Non Master Agreement Non Master Agreement Documents. outlines general terms and conditions which govern the relationship between Lessor and Lessee including but not limited to SNAP, IPA and Non-Payout Lease Non-Payout Lease Terminology. A lease in which the cash flows will not be sufficient to cover the full costs of the equipment, the costs of financing, the costs of administration and to provide a satisfactory return. The lessor looks to the residual to realize profit. NOS Network Operating System NOS Not Operational Primitive Sequence This primitive sequence is used during link initialization between two N_Ports in the point-to-point topology or an N_Port and an F_Port in the Fabric topology. It is sent to indicate that that transmitting port has detected a link failure or is offline. The expected response to a port sending NOS is the OLS primitive sequence. NOS Npr Operational Standards NPC New Products Council NPI New Product Introduction Became NPL, which is now NPR NPIV N Port Id Virtualization NPIV Node_Port ID Virtulization used by zLinux on the Mainframe NPL New Product Launch? Now called New Product Readiness (NPR) NPM Network Protocol Manager

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

NPR New Product Readiness Previously called NPL (New Product Launch?) NPR New Product Release NPS Net Promoter Score Defined method for measuring customer satisfaction as determined by how actively customers are likely to promote you and your products. NPS NPR Program Summary NQA National Quality Assurance NQA/USA National Quality Assurance NQM Navisphere Quality Of Service Manager NRR New Requirement Request NRT Near Real Time Report NSD Network Storage Designer (gssd Tool) NSD Networked Storage Designer NSDC Network Storage Designer Clariion (gssd Tool) Nsd-c Obsolete NSDS Network Storage Designer Symmetrix (gssd Tool) Nsd-s NSDU Network Storage Designer Unified (gssd Tool) Nsd-u NSI New Solutions Introduction NSI New Service Introduction NSM NetWorker Snapshot Manamgment NSR Networker Save And Recover Pronounced "nizer" NST Navisphere Service Taskbar CLARiiON NT New Technology as in Windows NT NTAP Short For Netapp NTFS Nt File System A Means Of Transmitting Time Signals Over A NTP Network Time Protocol Computer Network NTP Npr Training Proposal Document that outlines what NPR will create for pre- GA training. This is delivered to the stakeholders. NTR No Training Required NUDD New, Unique, Different, Difficult NVB Ndmp Volume Based Backup (emc NVM Non Volatile Memory Non-volatile memory (NVM) or non-volatile storage is a type of computer memory that can retrieve stored information even after the machine has been power cycled NVRAM Non-volatile Random Access Memory NW Networker NWFS Networker Fast Start Networker version aimed at mid-market first time purchasers. Limited configuration with autoinstallers and an option to upgrade to NetWorker. O&CS Operations & Client Solutions OA Offering Availability OASIS Organization For The Advancement Of Structured Information Systems OBIEE Oracle Business Intelligence OC Operations Coordinator Job Roles. this refers to the individuals responsible for scheduling leases. OCC Objective Completion Criteria OCE Office for Cost Efficiency OCW Oldest Call Waiting = Number of calls exeeding 30 min. / total calls offered (expressed as a weekly average) ODDS On Demand Desktop Streaming ODL On Demand Labs Dell EMC Education Services platform for providing virtual lab spaces for hands-on practice with specific ODLC On Demand Learning Center This is a customer-facing offering of a "Library of Learning", which allows customers to make all of Dell EMC's learning content available to their learners ODT Operational Decision Team ODT Operations Decision Team ODX Array Offloaded Data Transfer OE Operating Environment VNX Operating Environment Software OEC Original Equipment Cost Original cost is the total price associated with the purchase of an asset. The original cost of an asset takes into consideration all of the items that can be attributed to its purchase and to putting the asset to use. These costs include the purchase price and such factors as commissions, transportation, appraisals, warranties and installation and testing. OECS Operating Efficiencies and Cost A work stream responsible for driving the Synergies understanding and compilation of integration cost synergies and efficiencies OEE Overall Equipment Effectiveness OEL Oracle Enterprise Linux OEM Original Equipment Manufacturer The term used for rebranding a product (in our case, hardware/software products). For example, EMC is an OEM for WysDM software: we call it Centera Backup and Recovery Module.

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

OEM Origninal Equipment Manufacturer Microsoft is a popular example of a company that issues OEM software for their Windows operating systems. They are primarily for direct OEM manufacturers and system builders, and as such are typically sold in volume licensing deals to a variety of manufacturers (Dell, HP, ASUS, Acer, Lenovo, Wistron, Inventec, Supermicro, Compal Electronics, Quanta Computer, Foxconn, Pegatron, Jabil, Flex, OFAC Office of Foreign Assets Control an agency of the federal government’s Treasury Department that publishes a database of names listing Specially Designated Nationals that are prohibited from conducting trade or financial transactions with U.S. persons unless expressly authorized by OFAC. An OFAC scan must be completed comparing a name, list of names, or entire DFS portfolio to the OFAC OFAC (Office of Foreign OFAC (Office of Foreign Assets Control) Terminology. an agency of the federal government’s Assets Control) Treasury Department that publishes a database of names listing Specially Designated Nationals that are prohibited from conducting trade or financial transactions with U.S. persons unless expressly authorized by OFAC. An OFAC scan must be completed comparing a name, list of names, or entire DFS portfolio to the OFAC database. Off-Balance Sheet Off-Balance Sheet Financing Terminology. Unlike the traditional methods of Financing financing, operating lease obligations are not capitalized, thus improving balance sheet ratios. Leases are generally footnoted. Offer Offer Anything we sell as a company OID Object Id OKS OKS (unknown) Legacy EMC contract system used to look up warranty and renewal contract data for quotes. Also used to find Service request information, Field Contact information, End Customer Contact information, and archived contracts. OLH Online Help OLP Offer Lifecycle Process OLS Offline Primitive Sequence This primitive sequence is used during link initialization between two N_Ports in the point-to-point topology or an N_Port and an F_Port in the Fabric topology. It is sent to indicate that the transmitting port is attempting to initialize the link, has recognized the NOS primitive sequence, or is going offline. The expected response to a port sending OLS is the LR primitive sequence. OLTP Online Transaction Processing A type of computer processing in which the computer responds immediately to user requests. Each request is considered to be a transaction. Automatic teller machines for banks are an example of online transaction processing. OME Dell OpenManage Essentials OMG Object Management Group The consortium responsible for Unified Modeling Language, CORBA architecture, and Model-driven architecture OMSA Dell OpenManage Systems Administrator One Way Letter One Way Letter Documents. When a contract is revised, this serves as notification of the contract corrections OOB Out Of Band OOBE Out Of Box Experience OODA Observe, Orient, Decide, Act decision making model used by the military and others to understand, and improve the process of reacting to situational challenges. OOO Out Of Office OOTB Out Of The Box OPE Overall Process Effectiveness Open-End Lease Open-End Lease Terminology. (See also Closed -End Lease) A lease which includes a provision for extending payments under the lease on predetermined terms after a set period of time. A model for assigning ownership and accountability for OPERA Owner Participant Expert Reviewer Approverdeliverables. Similar to the RAPID model.

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

Operating Lease Operating Lease Terminology. For accounting purposes, an operating lease is any lease which is not a capital lease. These are generally used for short term leases of equipment. The lessee can acquire the use of equipment for just a fraction of the useful life of the asset. Some customers may request an operating lease for tax purposes. Rent payments are deductible expenses. The present value of rental payments must be <90% of the fair market value discounted at the customer's internal borrowing rate (IBR). This means that residual value must be >10%. The lease does not transfer ownership of the property to the lessee at EOL term. To be FASB 13 compliant the following criteria must be met: 1) PV of rent pmts must be <90% of FMV disounted @ IBR, 2) No bargain purchase option at the end of the lease term (as in $1BO leases), 3) Lease does not transfer ownership of the property to the lessee at EOL term, 4) Lease term is <75% of the estimated economic life of the leased Operating Model Operating Model A visual representation of how work is organized to deliver on the business strategy. Usually identifies the key components of the business processes and how they interact to deliver results OpEx Operating Expediture Opex expenditures are usually small and get expensed in the period the charges occur, as opposed to Capex purchases, which are depreciated over a period of several years and potentially have a material impact on EMC’s cash flows. OPM Optimal Path Management ALUA would be one form of this OPN Open Primitive Signal This primitive signal applies only to the Arbitrated Loop topology. The OPN primitive signal is sent by an L_Port that has won the arbitration process to open communication with one or more other ports on the OPNr Open Replicate. Either Broadcast Or Selective Replicate/multicast OPNy Open One Other L-port, Full- Or Half- One of the fibre channel arbitrated loop protocol duplex primitive signals. OPS Operations Ops Deal Submittal CT Ops Deal Submittal CT Cyle Time (CT). Time taken by Ops to perform initial deal review (wired deal population) OPSM Office of Portfolio Strategy Management OPT On Process Technology Optiplex Optiplex Brand name for family of commercial desktop PCs OR Operational Recovery Order Confirmation Order Confirmation DFS Terminology. Required to complete Deal Validations (unless Run Rate Customer) examples: Customer's PO, Customer's acceptane of a quote or proposal or and email from the customer stating they are ready for us to schedule equipment Order CT Order CT Backlog Definitions. For fulfilled deals (% Fulfilled >= 100%), if assets have been added, then the number of calendar days between the max invoice received date and the date when assets were first added; otherwise, the number of calendar days between the max invoice received date and the current date. Order Upload Order Upload Template. Filling out the Order Upload XL with information regardin the purchased equipment Organization Design Organization Design The process of developing an organization model (reporting lines, roles and responsibilities) that will deliver on the strategic objectives of the business as informed by the operating model. Includes high level org charts as well as initial role descriptions for each Organization Structure Organization Structure Defines the hierarchy within an organization, identifying each job, its function and where it reports into in the organization ORS Open Replicator For Symmetrix ORSD Octopushy Remote Server Deployment OS Operating System A program that controls a computer and makes it possible for users to enter and run their own programs. Solaris, Windows NT, Windows 2000, and so forth, are operating systems. OSA Open Systems Architecture OSAPI Operating Systems Application OSE Onsite Support Engineer OSFO Open Software Field Operations OSI Open Systems Interconnection a model defining 7-layers for computer communications OSM Operational Support Manual OSO Open Software Operations OSSR Offline System State Recovery

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

OST Open Storage Technology OTE On Target Earnings OTP One-time Password OU Operational Units From MS Technet: Organizational units are Active Directory containers into which you can place users, groups, computers, and other organizational units. An organizational unit cannot contain objects from other domains. OVA Open Virtual Appliance Overall Age Overall Age Backlog Definitions. Period elapsed between the min (first) invoice received date and current date. Measured in calendar days. OVF Open Virtualization Format an open standard for packaging and distributing virtual appliances or, more generally, software to be run in virtual machines. OWL One Way Letter Document sent to the customer notifying them of any changes to their contract OX_ID Originator Exchange Identifier A 2-byte field in the frame header used by the originator of an exchange to identify frames as being part of a particular exchange. P&P Plug and Play P0 Priority 0 In a release plan (PRD or PDS), this indicates top priority. Holds the release if not implemented, QA fully test it and must be tested during beta. These cannot be dropped from this release at any time. These features SHALL be communicated upfront to the customer via roadmap, beta solicitation etc. P1 Priority 1 In a release plan (PRD or PDS), second priority. Holds the release if not implemented, QA fully test it and must be tested during beta. These features can be dropped prior to GA in order to meet the schedule. These features SHALL NOT be communicated to the P2 Priority 2 In a release plan (PRD or PDS), lowest priority. Doesn't hold the release if not implemented, QA fully test it and doesn't need to be beta tested. These features SHALL NOT be communicated to the customer until GA. PA Proactive Awareness PaaS Platform As A Service PaCo Proactive Copy The Proactive Copy (PACO) feature allows disks to actively copy data to the hot spare. It is triggered by the number of existing media errors on a disk. PACO reduces the possibility of two bad disks existing because it identifies whether a disk is about to go bad and proactively runs a copy of the disk. PACS Picture Archive And Communication PAD Product Attribute Document PAG Performance Analytics Group PAL Process Asset Library PAM Premier Account Manager Premier Account Manager, manages all aspects of Premier page maintenance and customer onboarding (previously called catalog manager) Partner funding Partner funding instructions DFS Terminology. funding information from Partner instructions which must include the following: Bank Name, Bank Address, Phone Number, Name on Account, ABA Number, Account Number and Bank Contact Name. Partner Invoicing CT Partner Invoicing CT Cyle Time (CT). Amount of time for a partner to provide all invoices for a deal Partner Pmt CT Partner Pmt CT Cyle Time (CT). Vendor perception of wait time for payment from fulfillment PAS Project Accounting System How the field books their time and part of how they are compensated (utilization). Field resources may need a PAS# so they can bill time for a project. PAS Pivotal Application Service A purpose-built application runtime layer for the Pivotal cloud native framework. This is the Application dev/deploy/manager model that used to be called Pivotal Cloud Foundry before that term was "promoted" to encompass everything in the Pivotal cloud native framework. PAT Port Address Translation PATA Parallel Ata Patriot Act Patriot Act Terminology. act that was imposed that requires financial institutions to obtain specific information from the Lessee and store it in our system of record for PATS Platform Acceptance Tests automated tests run on various DD platforms to make sure the DDOS code can be installed/upgraded PAV Parallel Access Volume Can be Static or Dynamic or in a HPAV pool PAWS Product Assurance & Warranty System PAWS Product Assurance & Warrenty System

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

Payment in Advance Payment in Advance Customer Payment. Periodic payments are due at the beginning of each period. Payment in Arrears Payment in Arrears Customer Payment. Periodic payments are due at the end of each period. PB Petabyte PBBA Purpose Built Backup Appliance PBC Port Bypass Circuit Enables drives to be inserted or removed without interfering with the integrity of the loop. PBU Product Business Unit PC Pending Consolidation Backlog Status. Cutoff Date = last date consolidated cust gets schedule per month/qtr PCA Process Change Advisory Recommends procedure changes PCB Printed Circuit Board PCBA Printed Circuit Board Assembly PCD Program Commitment Document Equivalent to PRD 2.0 PCD Parts Compatibility Database PCE Pre-check Engineer PCE Processor Controller Element PCF Pivotal Cloud Foundry PCF Pending Contractual Fulfillment Backlog Status: Waiting on all Invoices from the vendor to fulfill the contract PCI Peripheral Component Interconect PCI Process Control Interface PCI Private Cloud Initiative PCM Plug-Compatible Manufacturers PCM Product Configurable Material PCM denotes a product in MyQuotes, i.e., the DD3300 PCM is PCM_DD_0033. There is one for each product. Each SKU/model has to exist on a PCM, so it acts like a container for the SKUs of each product. PCoIP Personal Computer Over Internet (pc Over Ip) PCoIP technology enables media Protocol workstations to be securely accessed by remote users, providing a full, rich experience and interaction with all applications and data. PCoIP technology uses advanced compression algorithms and networking technology to deliver exceptional remote user experiences over high-latency LANs and WANs. PCR Project Change Request PCR Product Change Request Equivalent to PEL PCS Product Content Specification This document is used by some BMTs to track the planned content of the release. This document precedes the PRD and may have items that are under consideration or not under consideration (in other words, features that were suggested for the release and have been rejected or temporarily shelved. PCT Peripheral Commodity Team PDD Potential Defect Deferral PDF Portable Document Format PDL Program Distribution List PDL Project Distribution List PDM Program Delivery Manager PDM Partner Distributor Manager PDM Program Development Manager PDP Power Distribution Panel PDP Product Development Process PDQ Product Data Questionaire a Propel form required for new model codes PDR Preferred Dispatch Resource in CSI (Oracle) PDS Product Data Sheet PDT Portfolio Decision Team PDU Power Distribution Unit A device in an array that distributes AC line power from one inlet to multiple outlets. Multiple PDUs may be used in some cases for redundancy (high availability). PDU Professional Development Unit Term used by PMI and other professional certification groups to track education and experience required to maintain a certification. PDU Protocol Data Unit PE Platform Engineer PEA file Pool Entry Authorization File Peer Review CT Peer Review CT Cyle Time (CT). For fulfilled deals (% Fulfilled >= 100%), the number of calendar days between the date when the Contract Summary Information document was created and the date when the schedule passed peer review, or the current date (if the schedule has not passed peer review yet). PEL Product Exception List As the launch gets closer, Engineering may find they don’t have enough time to include a committed feature listed in the PDS. In that case they draft a PEL (Product Exception List). This is a formal request to all orgs to allow deletion of the feature from the launch. PELs require signatures just like a PDS. Equivalent to

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

Pen Test Penetration Test A penetration test simulates a cyber attack on a computer system or software and provides the manufacturing / developing organization a tool for evaluating and improving its security characteristics. Penetration Rate Penetration Rate Terminology. the % of DFS originations compared to Dell Revenue. PENREN Pentagon Renovation Project Customer for AutoStart PEQ Pre-Engagment Questions Personal Guarantee Personal Guarantee Terminology. The guarantee of someone to be individually responsible for the obligations under the lease. Generally, when financing closely held subchapter S companies and small businesses, a leasing company may ask for a personal guaranty as a way to insure that the lease payments will be made. PF Product Family PF Pending Fulfillment Backlog Status: Waiting on all Invoices from the vendor to fulfill the contract PFF Performance Feedback Form PFS Produce Functional Specification PFS Product Functional Specification PG Practitioner’s Guide PG Procedure Generator PGI Post Goods Issue PI Personal Information PIE Partner Innovation Engineering PIG Pipeline Inspection Guage PIP Performance Improvement Plan PiT Point In Time PITR Point In Time Restart PKS Pivotal Container Service "PKS is a commercially supported release of the open source Kubo project, adding two important new capabilities for Pivotal customers: a simple way to deploy and operate enterprise-grade Kubernetes, and a seamless mechanism to migrate to container-based workloads to run On-Premises on VMware vSphere and Google Cloud Platform (GCP)." PLC Product Life Cycle Equivalent to OLP PLDA Private Loop Direct Attach A standard for FC-AL disk drives that limits the transmission to a datagram service and to carrying only SCSI payloads. PLED Product Lead PLFA Private Loop Fabric Attached PLL Powerlink Licensing PLM Product Lifecycle Management PLMT Product Leadership Management Team PLMT Product Line Management Team PLMT Project Leadership Mgt Team PLOGI Port Login Logs the node as part of a database of registered names, which is stored on every switch in the fabric PM Program Manager Equivalent to GPM PM Project Manager PM Product Management Comes up with the product /solution concept/scope and ensures timely launch (execution) of the release PMBOK Project Management Body of Knowledge Text book covering key aspects of Project Management and providing study material for PM certification PMCT Portfolio Management Configuration Propel team that brings essential portfolio management Team under the same umbrella. Instituted circa Jan 2015. PMD Performance Management Dashboard Tracking tool for the EMC Software Group to keep tabs on operational metrics and customer loyalty (for Total Customer Experience focus). PMI Project Management Institutes PMO Product Management Organization PMO Product Management Operations PMO Program Management Office PMR Preventative Maintenance Request Like an FCO (Field Change Order) but without the same time-to-complete compliance rules. PMT Product Management Team PMT Program Management Team Equivalent to CT PMTL Product Management Team Leader PN Part Number PNIC Physical Network Interface Card PnP Plug And Play PNR Passive Not Ready PNT Partner Notification Tool PO Purchase Order

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

PO Purchase Order Document submited by customer that shows they have reviewed the quote/proposal and are ready to move forward. Also serves as notification to the vendor they are authorized to begin shipping the equipment to the customer PO Based PO Based Customer Type Customer Type. Customer receives contracts as PO's (1 PO = 1 Contract) POA Plan of Action POC Proof Of Concept Proof of Concept is a term generally used for testing configurations and uses of Generally Available (GA) products. As opposed to Beta, which is the testing of pre-GA product to prove it is ready for use. POCER Proof Of Concept Evaluation Report pronounced "poker" POD Payable on Delivery POR Plan Of Record POR Power-On Reset IPL Portfolio Acquisition Portfolio Acquisition Terminology. The process of purchasing a package of lease contracts and the associated discounted cash flow or remaining payments. POS Point-of-service POS Priority Onsite Support (engineer) POSIX Portable Operating System Interface A family of related standards for maintining OS compatibility (from IEEE Computer Society) POST Power On Self Test CLARiiON PowerEdge PowerEdge Brand name of family of x86 servers PP Physical Partitioned mode of operation PPA Progressive Pricing Agreement model for Symmetrix Ordering PPE Personal Protective Equipment PPM Project Portfolio Management PPM Parts Per Million PPME Powerpath Migration Enabler PPMG Process & Portfolio Management Group PPPO Prepurchase Payment Option Usually for products that we are not confident about: gives us a chance to release it to qualified customers (not for general shipment) PPR Phased Product Release PPS Prepack And Ship Manufacturing / Delivery PPT Microsoft Powerpoint Presentation PPT Powerpoint File extension for powerpoint files (.ppt), sometimes used as a noun: "Can you send me a copy of the PPT Property Management fee Taxes billed to DFS by the customer's tax jurisdication => DFS pays these taxes to the customer's tax jurisdication. DFS pays state property tax = Cost transferred to cust PPT Personal Property Tax Rapport Field. DFS will re-bill Personal Property Tax (PPT) on an annual basis. Will the annual re-bill of PPT work for your organization? Yes տ No տ If No, DFS will provide the PPT Monthly Management Fee Program found below. Tangible business personal property is taxable in most states. In general the definition of tangible property is: Personal property that can be seen, weighed, measured, felt, or otherwise perceived by the senses but does not include a document that constitutes evidence of a valuable interest, claim, or right and has negligible or no intrinsic value. Since Dell Financial Services owns the equipment, we are required to file and pay property taxes on all equipment owned and leased to individuals, businesses, non-profit companies, and government organizations. PPT is typically invoiced by the taxing jurisdictions to DFS in arrears based on the assets in use the previous year. For example, assets in use on January 1, 2012 will typically be invoiced for PPT charges early in 2013. Often times, this causes DFS to have to re-bill the tax after assets have been returned by our lessee. Due to this situation it is often best that the lessee make an accrual for the estimated charges or take advantage of the Monthly/Quarterly Management Fee structure described below. Property tax cost should be considered when creating a P.O. unless paid from a separate G/L account. Please note that some jurisdictions bill PPT in arrears and that charges may PQM (Product Quality Manager?) A bug tracking tool in the Operations database called "Agile". PQM is also called BITS PRB Product Review Board An executive-level session that reviews products before release or announcment PRD Product Requirements Document Equivalent to PRD 1.0 PRD Product Requirements Definition

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

PRD Product Requirements Document The PRD is a laundry list of what Marketing and Engineering would like to go to market with. Negotiation between the two results in a PDS (Product Description Sheet) PRD 1.0 Program Requirements Document 1.0 Equivalent to PRD PRD 2.0 Program Requirements Document 2.0 Equivalent to PCD PREM Problem Resolution And Escalation This used to be called Technical Support (both Level 1 Management and Level 2) PREM Problem Resolution And Escalation Mgt (level 1/2 Based In Corp) PREM Problem Resolution Escalation Management PREPP Prerelease To Partner Program PREPP Prerelelease To Partner Program Present Value Present Value Pricing. The current equivalent value of payments or a stream of payments to be received at various times in the future. The present value will vary with the discount interest factor applied to future payments. Pre-wire Pre-wire To pre-brief someone ahead of time or give them the heads-up PRIM Problem Resolution And Integration ? Could I have mis-heard PREM? PRLI Process Login PRM Project Review Meeting PRM Portfolio Review Meeting PRM Partner Resource Manager PRM Product Reference Material PRM Premier Recovery Manager Manages the online relationship with a customer and strategizes ways to increase online spend PRN Product Release Notification PROLOG PROgramming LOGic (programming a general-purpose logic programming language, language) originally developed in 1972 and often associated with artificial intelligence and computational linguistics PROM Programmable Random Access Memory Promissory Note Promissory Note Documents. A written, dated and signed two party instrument containing an unconditional promise by the maker to pay a definite sum of money to a payee on demand or at a specified future date; Borrower may at any time, on at least five (5) days' prior written notice to Lender, voluntarily prepay without penalty all, but not less than all, the principal amount of any Loan, along with unpaid interest through the date of prepayment. PRR Product Readiness Review PRS Physical Records Services PRS Product Requirements Specification PRS Product Requirementsspecification PRT Program Readiness Team Similar to a PMT. PS Professional Services Purchased support from EMC, sometimes used when a customer decides to install their own equipment rather than having EMC do it. PS Parmer South Dell Offices located south of Round Rock campus in Austin, TX PSA Product Shipment Authorization Equivalent to RTSA PSA Professional Services Agreement PSAP Product Security Assessment And Plan PSAT Projected Spend Analysis Tool Used to model a customer’s future software growth and spend. The tool enables users to quickly and intuitively model multiple scenarios for an account, based on customizable parameters. The PSAT can leverage AMS Asset Book information to create a robust and defensible projected software spend to support TLA sales campaigns. PSAT Partner Satisfaction PSB Product Support Bulletin Document that (replaces?) the CSSP. PSC Partner Support Center PSC Partner Support Centre PSE Product Support Engineer PSG Product Software Group PSL Partner Solution Lead Americas - direct partner focused PSL Partner Support Line PSM Persistent Storage Manager PSMO Product Security Management Office PSNT Product Serial Number Tag PSO Product Security Office PSOL Preferred Server Order List PSOW Proffesional Services Statement Of Work Should this be PSSOW? PSP Product Security Policy PSP Path Selection Policy

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

PSPV2 Product Security Policy, Version 2 PSP states that management inferfaces of our products allow only secure connections, such as SSL / SSH. However, I may be minimizing some other features which fall under the PSP umbrella. I would search for it on Powerlink. PSQ Pre Sales Qualification PSR Peripheral Status Review PSRC Product Security Response Center PST Product Support Team (gs) PST Program Support Team PT Product Technology PTB Possible to Book Backlog Status: Replaced PTF status in Backlog PTC Partner Technical Consultant PTF Program Temporary Fix PTF Possible to Fund Backlog Status: The sum of all invoices we've rec'd from partner (in house even if the deals aren’t fulfilled PTI Pre-sales Technical Impact PTL Physical Tape Library PTM Pass Through Mechanism (edm) PTO Product Technology Office PTO Paid Time Off P-to-P Point-to-point PTT Path To Tape PTU Physical Tape Unit (tape Library) PUE Power Units Efficiency How close to a 1:1 ratio a business gets between power you pay for and power you use. Purchase Option Purchase Option Terminology. A provision, assuming the lessee is not in default under the terms of the lease, by which a lessee has the right to purchase the equipment at the end of the lease. The purchase option may be stated at a specific dollar amount or at fair market value. PVAL Paperless Eval PVR Policy Variation Request PVT Product Verification Testing PVT Product Verification Test QA Quality Assurance Responsible for ensuring that proper quality control/assurance procedures and processes are built into the design, development, and testing phases during the launch lifecycle QAIA QA Internal Alpha Data Domain QAL Quote Acknowledgement Letter Documents. The sales team is required to send a QAL to the customer, once the customer has accepted the rate in the quote. They are required to copy the Operations QAL mailbox as well, and Operations can’t release orders without both pricing in ST and a QAL to the customer. a letter that Sales must communicate to the Customer identifying the pricing during a specified time period for any new orders placed or put QAR Quote Analysis Report QATP Quality Assurance Test Plan QBR Quarterly Business Review QBS Quote Based Schedule PO/Quote entered by Sales - Doc sent to customer; Sales sends docs to customer prior to receiving invoices; Documents generated in EchSign and are based on the Partner/Vendor's quote. (FMV, Finance L:ease or Purchaswe Plan); Docs can be forwarded to the customer and executed prior to receiving an equipment invboice from the vendor. Customer and execute using QDIO Queued Direct Input/Output between LPARS QE Quality Engineering QFD Quality Functional Development QFD Quality Function Deployment QMR Quarterly Maintance Release QMR Quarterly Maintenance Release QMS Quality Management System Tools like ISO that help manage a consistent process for assuring quality of a product QN Quality Notification QNBRT Quarterly New Business Readiness New name for the GSQT QoS Quality Of Service QoS allows customers to adjust the data transfer (copy) priority on specified devices or device groups for TimeFinder and RDF/SRDF operations. QP Quality Pause QPR Quality Program Review QR Code Quick Response Code a machine-readable code consisting of an array of black and white squares, typically used for storing URLs or other information for reading by the camera on a smartphone. QRC Quick Reference Card

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

QRL Dell Quick Resource Locator QRL is an Enterprise-only solution that allows customers to find information on a product or solution by scanning a QR code with their phone, although it is possible to put resources on a QRL without a QR code (though this is harder to do, and harder for the QS Quickstart (global Service Partner Tier/ Products) QSS Quickstart Services (global Service Partner Tier/ Products) QT Quarterly Training Quote Quote DFS Terminology. Order Confirmation / LOI/PO Quote Acceptance Quote Acceptance Rapport Field. Date on the quote, PO Date or SFDC Oppty date QVT Quality Verification Testing R&R Rewards and Recognition R&R Roles & Responsibilities R1 Source Volume R2 Target Volume R3 Release 3 (of Propel) RA An Escon Remote Link Director Adapter RA Redundancy Analyser RA Restricted Availability RA_TOV Resource Allocation Time Out Value RAC Remote Access Control RAC Real Application Cluster (Oracle) RACF Resource Access Control Facility The RACI matrix is a formal way of establishing the roles for each stakeholder/participant whenever multiple RACI Responsible, Accountable, Consulted, Informedparties are involved in delivering a service. Radius is a management platform for managing switches and routers. It allows for AAA and CHAP security. It is popular in large shops. RADIUS Remote Access Dial-in User Service RAID Redundant Array Of Independent Disks (previously Redundant Array Of Inexpensive Disks) A collection of disks under hardware or software control that may improve performance or offer greater data protection so that a single drive failure does not bring the system down. RAID configuration is used to optimize disk subsystems for performance and availability. RAID systems are configured in various levels, each with a unique name, as follows: RAID 0, RAID 1, RAID 0 + 1 (RAID 10), RAID 2, RAID 3, RAID 4, RAID 5. For further detail, see the RAID Tutorial on RAID Redundant Array Of Inexpensive Disks RAID log Risk, Assumptions, Issues, A RAID log records risks, actions, issues and decisions Dependencies and is one of the top tools for keeping a record of everything happening on the project RAIN Redundant Array Of Independent Nodes RAM Random Access Memory RAM-ARL Bit log used on an MDS switch for capturing writes RAMSAN Random Access Memory Storage A flash-only storage box offered by Texas Memory Attached Network Box Systems RAPID Recommend Agree Perform Input Decide Model for denoting ownership and accountability for project deliverables. Similar to the OPERA model. RAPID Decision Recommend, Approve, Perform, Input, An acronym for the different roles people can have or Framework Decide the activities they take on during a decision-making process. o “R” stands for “Recommender”. This is the person who initiates or drives the process. o "A" signifies an individual who needs to "Agree with" or "Approve" a recommendation. o “P” stands for “perform.” This is a person who carries out the decision once it has been made. o "I" stands for "Input." An "I" must be consulted on a recommendation before a decision is made. o “D” stands for “Decide.” o The “D” has final authority and is the individual who can commit the organization to action—i.e. hiring someone, spending money, or entering into a legally- binding agreement. Rapport Booking CT Rapport Booking CT Cyle Time (CT). Time taken to book a contract once received. RAS Reliability, Availability, Serviceablity RAS Remote Access Servers RASR Rapid Appliance Self Recovery RBAC Role Based Access Control RC Release Candidate RC Resource Coordinator RCA Release Content Agreements RCA Root Cause Analysis RCC Remote Console Connect

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

RCD Release Control Document Equivalent to PDS RCM Remote Change Management Formerly STAR RCM Release & Configuration Matrix Specific set of VMware, Cisco & EMC components RCR Release Candidate Ready RDBMS Relational Database Management RDE Redundant Data Elimination RDF Remote Data Facility RDM Raw Device Mapping provides a mechanism for a virtual machine to have direct access to a LUN on the physical storage RDM Remote Diagnostic Modem RDMA Remote Direct Memory Access Remote Direct Memory Access (RDMA) is a technology that allows computers in a network to exchange data in main memory without involving the processor, cache or operating system of either computer. Like locally based Direct Memory Access (DMA), RDMA improves throughput and performance because it frees up resources. RDMA also facilitates a faster data transfer rate and low-latency networking. It can be implemented for networking and storage applications. RDP Replication Data Pointer Points to meta-data resources on an array RDR7 Repeat Dispatch Rate (of 7 days) Any repeat dispatch within 7 days will fall under the RDR7 classification in reporting Recourse Agreement Recourse Agreement Documents. An agreement with a vendor whereby the vendor will purchase or repurchase the lessor's interest in a lease, usually upon demand, after default of the lessee. Generally, the lease must be in default and a reasonable amount of collection effort exerted by the Red Book Bond Tax Red Book Bond Tax Opinion Terminology. objective legal opinion on the validity and Opinion tax exemption of a bond. Rejects CT Rejects CT Cyle Time (CT). Time taken by Ops to perform initial deal review (rejected deal population): Sales wait time for deal rejection (4hr SLA) RemPro Remote Proactive Customer service team that will conduct product upgrades and provide other support for customers that purchase this service (Data Domain and Avamar) Renewal Option Renewal Option Terminology. Lessee's option to renew a lease contract when it ends. Rentals Rentals Pricing. Payments required under a lease to be made by a lessee to a lessor for the use of the equipment. Residual Residual Pricing. The value of leased personal property at the end of the lease term. Under an operating lease, a lessee may be given the right to purchase the property for the previously agreed upon residual value.Car leases,copier leases,and heavy equipment leases all work on this principle. Residual Value Residual Value The expected value of an asset at the end of a lease term. They are determined by historical values that DFS has received for specific equipment. REST Representational State Transfer RESTful = something that conformst to Rest standards REST Representation State Transfer Return on Assets (ROA) Return on Assets (ROA) Terminology. ROA tells you what earnings were generated from invested capital (assets) and also an indicator of how profitable a company is relative to its total assets. ROA gives an idea as to how efficient management is at using its assets to generate earnings. The higher the ROA number, the better, because the company is earning more money on less Return on Equity (ROE) Return on Equity (ROE) Terminology. Target ROE is > 12%. The amount of net income returned as a percentage of shareholders equity. Return on equity measures a corporation's profitability by revealing how much profit a company generates with the money shareholders have invested. RF Fibre Channel Rld Adapter RFD Request For Development Old term for when stakeholders used to request training. Not really used anymore, since education acts more as a consultant to the business. RFE Release From Engineering Not quite GA. RFE Request For Enhancement RFI Request for Information RFP Request for Proposal RFQ Request For Qualifications RFQ Request For Quotations RHEL Red Hat Enterprise Linux RICE Rubicon Infrastructure Cloud Exchange The compute environment for EMC Data Protection Cloud (DPC) products, developed by Rubicon (part of RISC Reduced Instruction Set Computer an instruction set reduced both in size and complexity of addressing modes, in order to enable easier implementation, greater instruction level parallelism, and more efficient compilers

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

RLD Remote Link Director A 2-port serial channel or Fibre Channel director microcode-configured as the link between two Symmetrix units in a Symmetrix Remote Data Facility (SRDF) configuration. RM Records Management RM Records Manager RM Replication Manager RM Resource Manager RMA Return Material Authorization RMAN Recovery Manager Oracle RMF Resource Measurement Facility RMP Remote Maintenance Processor RMS Rack Mounted Symmetrix RMSG Resource Management Software Group ControlCenter, SMARTS RMT Request Management Tool RMW Read Modify Write The process of data updates in a RAID 5 environment. The corresponding data and parity are read, the parity generated, and then the new data written. RN Ready Node Term used with vSAN (as in vSAN Ready Node or vSAN RN). Dell EMC vSAN Ready Nodes are pre configured and validated building blocks built on Dell EMC PowerEdge servers. vSAN Ready Nodes are certifiedǦ to run VMware vSAN and can reduce deployment risks, improve storage efficiency, and allow storage to scale as needed. ROA Return on Assets ROBO Remote Office / Branch Office Often used in talking about backup challenges (remote office backup requires different solutions, and deduplication, for example, can be an essential component of remote office backup). ROC RAID on Chip Example: "A ROC-DIB is a piece of hardware for the Europa chassis platform. It interfaces the storage processor to the disk chassis and contains the SAS RAID controllers" ROCS Recognizing Outstanding Customer ROFL Rolling On Floor Laughing ROI Return on Investment ROM Rough Order of Magnitude RoW Redirect on Write XtremIO snapshot algorithm RP Recoverpoint RPA Recoverpoint Appliance RPA Receivable Purchase Agreement RPC Remote Procedure Call RPM Retention Policy Management RPM Revolutions Per Minute RPM Red-Hat Package Manager RPO Recovery Point Objective How much data loss is acceptable RPQ Request for Price Quotation RPQ Request For Price Quotations RPQ Request For Product Qualification When a product configuration is RPS Retention Policy Services RR Round Rock Dell offices located outside of Austin, TX RRP Rapid Response Program Public-key cryptosystem by Rivest, RSA Shamir, Adleman RSCN Registered State Change Notification Fabric generated notifications when there is a change in status for a node of the fabric. RSD Regional Service Director Director of Customer Service RSG Recover Storage Group RSP Rapid Success Program RSS Regional Software Specialist RSS Regional Software Support RSSS Regional Software Support Specialists RSU Restricted Stock Unit Used in the Annual Equity Program (employee RTC Regional Training Coordinator RTFM Read The (blank) Manual RTM Regional Technical Manager RTM Release To Manufacturing RTM Route to Market RTM Remember the Milk RTO Recovery Time Objective How long is acceptable for restart and access to applications RTO Release To Operations Similar to RTM. RTO Recovery Time Objective RTOS Real Time Operating System RTP Research Triangle Park - North Carolina RTQA Release To Quality Assurance RTQA Release To Qualtiy Assurance RTS Regional Technical Specialist

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

RTS Regional Technical Specialists RTS Release to Services Code transfer to services so they can conduct pre-GA testing and verification. RTS Release to Ship Equivalent to GA RTS Ready to Ship RTSA Release to Ship Approval Equivalent to PSA RTT Round Trip time RUM Revenue, Units, and Margin Run book Run book To ensure sales teams are trained and ready for Day 1, “run books” have been developed to provide guidance on everything they need to know to “Win as One,” including rules of engagement, guidance on who to call for specific accounts, cross-sell processes, escalation paths, and more Run Rate Customer Run Rate Customer Terminology. MLA Customers; Customers who do not require fulfillment of PO's. Allows DFS to enter all equipment invoiced during a consolidation period for scheduling RX Receive RX_ID Responder Exchange Identifier A 2-byte field in the frame header used by the responder of the exchange to identify frames as being part of a particular exchange. RxS Regional Support Specialist (multiple Types) RxS Remote Specialist the x is a variable, so this would include Remote Network Specialist and Remote Software Specialist S&AS Schedule and Account Services Formerly known as S&D S&D Schedule and Dispatch S&OM Strategy & Operating Model S_ID Source Id Standard 1000 Documentation - An Xml S1000D Standard For Technical Publications SA Solution Architect SA Scsi Adapter. (symmetrix) SA Security Analytics SaaS Software As A Service A software product designed to allow business offerings from other providers and within corporate IT organizations. Those who provide SaaS solutions as their primary business are called Software Service Providers (SSPs) SaaS Storage as a Service SAB Strategically Aligned Business A strategically-aligned business refers to any Dell Technologies stand-alone business which is already publicly traded, will be publicly traded or has outside investors. SABA Software That Powers The Lms Also called Knowledge Link SAC Software Assistance Center Part of the GTS organization SACL System Access Control List SAD Solution Architecture Design SAFe Interactive Knowledgebase used to help with Scaled Agile Framework enterprise edition implementing agile practices at enterprise scale. SAG System Admin Guide SAI Symmetrix Application Interface Sale and Leaseback Sale and Leaseback (SLB) DFS Product Type. An arrangement where equipment (SLB) is purchased by a lessor from the company owning and using it. The lessor then becomes the owner and leases it back to the original owner, who continues to use the equipment. Sales maker Sales maker Dell’s term for a Sales Rep Sales/Use Tax Sales/Use Tax Pricing. Leased equipment may be subject to sales tax, just like equipment that is purchased outright. DFS collects the sales tax, which appears on your first invoice, and distributes to the appropriate state taxing authority. SalesEdge SalesEdge Online lead-management tool used by Marketing at SAM Service Area Manager SAM Strategic Account Manager Field - CS Org. SAM Strategic Account Manager SAM Service Account Manager Proactively manages service and support issues and accelerates problem management for the most complex EMC information environments SAMS Surveillance Analysis Management SAN Storage Area Network Connectrix product line: m Series, B Series, MDS Series (Think Local Area Network / Storage Area Network = LAN / SAN) SANTap The write-splitting protocol which runs on a MDS SSM module. SAP Service Advertising Protocol A NetWare protocol used to identify the services and addresses of servers attached to the network. SAR Sales Assistant Request The method of requesting help with a quote in My

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

SAR Subject Access Review A request by an individual about what personal data a company has about them. This is a part of the European GDPR requirements for protecting personal SARBOX Sarbanes Oxley See also SOX. SAS Serial-attached Scsi SAS Server-attached Storage SASI Shugart Associates System Interface pre-cursor to SCSI SAT Solution Architecture Team SATA Serial Ata SATP Storage Array Type Plugin SAV Shipping At Volume SAW Security Analytics Warehouse SB Service Brief SB Storyboard(s) SBC Symmetrix Business Continuity SBC Single Board Computer SBQ Schedule by Quote Ops sends docs to customer prior to receiving invoices; Documents generated in EchSign and are based on the Partner/Vendor's quote. (FMV, Finance L:ease or Purchaswe Plan); Docs can be forwarded to the customer and executed prior to receiving an equipment invboice from the vendor. Customer and execute using an e-sig (faster delivery of lease) SBR Software Business Review SBR Symmetrix Business Review SBR Snap-Based Replication SBRF Symmetrix Backup Restore Facility SC Solutions Consultant SC Service Center SCA Emc Storage Configuration Advisor EMC Storage Configuration Advisor (SCA) is a web- based application that analyzes data center objects for compliance. It also analyzes configuration changes to the data center and the application itself. After discovering the data center, SCA monitors regulatory, internal, or best practice policies and detects breaches against those policies. When policies are breached, SCA is notified and external emails can be sent to designated users. SCA Side Channel Attack SCA Single Connector Attachment SCC Serial Communications Controller SCC Single Copy Cluster SCD Solutions Commitment Document Similar to the PCD only in a solutions space SCG Software Compatibility Guide SCG Systems Control Group Schedule Creation CT Schedule Creation CT Cyle Time (CT). Time taken by Ops to create and send documents out to the customer once everything in place and customer consolidation date met Schedule CT Schedule CT Cyle Time (CT). For non-consolidated customers, the period (calendar days) between the max invoice received date and the date when the schedule was first sent to the customer. For consolidated customers, the period (calendar days) between the next consolidation date and the date when the schedule was first sent to the customer. Scheduling Scheduling Terminology. Process by which the customer is invoiced. The STW document specifies the order numbers, amounts and pricing to be applied. SCIF Sensitive Compartmented Information SCM Emc Server Configuration Manager SCM Software Configuration Management SCM Source Code Management SCO The Santa Cruz Operation (now Called The Sco Group)

Producers and distributors of SCO UNIX.

From the Company's Web site: "SCO owns all rights and ownership of the core UNIX operating system source code originally developed by AT&T/Bell Labs.. SCO’s ownership includes system source code, including all versions and copies, SCO OpenServer, and substantial copyrights and source code to UnixWare. SCO is the exclusive licensor to UNIX- based system software providers."

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

SCOM Systems Center Operations Manager FROM WIKIPEDIA: System Center Operations Manager is a cross-platform data center management system for operating systems and hypervisors. It utilizes a single interface that shows state, health and performance information of computer systems. It also provides alerts generated according to some availability, performance, configuration or security situation being identified. It works with Microsoft Windows Server and Unix-based hosts. SCP Service Capability & Performance SCR Standby Continuous Replication SCR System Configuration Report Used by services to collect and consolidate information from CI/HCI products SCRUD Search, Create, Read, Update, Delete SCS Site Caching Services SCSI Small Computer System Interface A standard and protocol for connecting computers and peripheral devices. SD Scope Document SDC ScaleIO Data Client SDD Solution Design Document SDDC Software Defined Data Center SDF Standard Data File SDG Solution Delivery Group SDH Synchronous Digital Hierarchy Similar to SONET SDK Software Development Kit SDL Solution Delivery Lead SDL Security Development Lifecycle SDL Service Design Lead Responsible for the field readiness of the delivery portion of professional services. Formerly GPM. SDLC Software Development Lifecycle SDLC Software Development Life Cycle SDM Storage Device Masking SDMS Symmetrix Data Migration Services SDR Service Definition Report SDR Secondary Dispatch Resource in CSI (Oracle) SDR Symmetrix Disk Reallocation. Sdr Is A Host-based Application That Reassigns Symmetrix Logical Volumes SDR Secondary Dispatch Resource (in SDS Site Development Services SDS Site Devleopment Services SDS Software Design Specification SDS ScaleIO Data Server SDS Software Defined Solutions New name for ASD sales unit SDS Support and Deployment Services SDT Solution Delivery Team SE Systems Engineer SE Sales Engineer SE Single Ended Type of SCSI signaling SE Support Engineer SE Service Engineer SE Support Element SEA Systems Engineer Analyst formerly TCA SEC Sales Education Council Sec/Clerks Certificate Sec/Clerks Certificate Documents. a legal document authorizing employees to bind their company (Lessee) to an agreement with the Lessor. Securitization Securitization Terminology. DFS model of business; DFS business is partially funded through conduits at a pre negotiated interest rate Security Deposit Security Deposit Terminology. An amount of money paid by the lessee at the initiation of a lease. However, the deposit does not reduce the number of payments left on the lease. Assuming there is no default under the lease, the deposit is usually returned to the lessee at the end of the lease or applied towards the purchase of the SEO Search Engine Optimization Marketing term for tricks employed in Web site development, the aim of which is better placement in online Search results. SEQ_ID Sequence Identifier A 1-byte field in the frame header used to identify which sequence of an exchange a particular frame belongs SER Serviceability Enhancement Request System SES Scsi Enclosure Services A functional subset of SCSI-3 commands that enable a server to communicate with storage enclosures using their disk modules. http://acronyms.thefreedictionary.com/SE SES S SET Services Enablement Team SFA Sales Force Automation SFDC Sales Force Dot Com

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

SFDC Salesforce.com SFDC Salesforce.com CRM tool used at both Dell and EMC SFF Small Form Factor Committee A standards-making body for small computer components. SFP Small Form-factor Pluggable Optics connector (interface converter) from Cisco SGML Standard Generalised Markup Language SHA Secure Hash Algorithm A family of cryptographic functions published by the National Institute of Standards and Technology (NIST). The standards produce values used to secure data through cryptographic encoding. Shift Left Move a date earlier on a project timeline Shift Right Move a date later on a project timeline Short-Term Lease Short-Term Lease Terminology.Terminology. Generally referring to operating leases (See also Operating Leases). Shot Clock Shot Clock A term used to describe a minute-by-minute plan SI Solution Identifier SI Single Image mode of operation SIA Storage Insight For Availability SIC Salesforce.com Innovation Center SID Source Identifier A 3-byte field in the frame header used to indicate the address identifier of the N_Port the frame was sent SID System IDentifier on mainframe SIDP Storage Integrated Data Protection SIEM Security Information and Event Signed Schedule (and Signed Schedule (and Documents. document identifying equipment that has Exhibits/Riders/Ancillary Exhibits/Riders/Ancillary Docs) been sent to fulfill orders and the financial terms of the Docs) agreement for an MA customer.

SIMM Single In-line Memory Module Simship Simultaneous Shipment The release of international, localised versions of software at the same time, or within a short period of time of the original. Single Investor Lease Single Investor Lease Terminology. (See Full Payout or Finance Lease for comparison). A tax-oriented lease whereby the lessor achieves its desired rate of return via a combination of the rental payments, depreciation, and the fair market value of the equipment at the end of the original lease term. Because of the value of the benefit, the rental payments will be lower than for a finance lease. SIO ScaleIO SIOTS Sub IO-level Transactions Storage arrays perform sub IO-level transactions against RAID groups. In some cases, misaligned writes, or the volume of work going on (think FSCK or volume mounting, NDMP reads, etc) causes our SIOTS behavior to use up resources and cause high numbers of threads or CPU starvation. SIPOC Supplier, Input, Processor, Output, a SIPOC diagram provides high-level, visual, beginning- Customers to-end documentation of a business process . These diagrams generally do not contain much detail. SIR System Incident Report SIR Request For Appsdev Work SIR Systems Incident Report SIS Single Instance Storage Stores only one copy of duplcate files and refers all other copies to the original. SIS Server and Infrastructure Systems SISG Storage Infrastructure Software Group PowerPath, Invista, RecoverPoint SISL Stream Informed Segment Layout Data Domain techology for storing and retrieving chunks of data. SKU Stock Keeping Unit SLA Service Level Agreement SLA Service Level Agreement Allowable amount of time to complete a task calculated from start time to finish time and varies by task); varies by task SLC Service Level Credentials in SSC Service Level Credentials (in Ssc - SLC Secure Service Credentials) SLC Single Level Cell the original flash drive technology employed for EMC storage arrays. More expensive than the newer multi- level cell technology. SLC Symmetrix Login Change (??) First phase in a plan to remove static passwords from EMC products: campaign will start on the DMX-3 with the aim making the change to all machines by the end of 2007. SLED Single Large Expensive Disk The technology used for data preservation prior to the invention and large scale adoption of RAID. SLED State and Local Government, and SLED Service Lead SLES SUSE Linux Enterprise Server

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

SLIC Subscriber Line Interface Card PCI Express add-in I/O modules. Typically used to add storage or network interfaces (like Gigabit Ethernet or Fiber Channel) to VNX, Data Domain, and Avamar Data Store systems. SLO Service Level Objective SLOC Storage Location SAP term SLP Service Locator Protocol SLP Silver Lake Partners SLR Service Level Requirement SLV Symmetrix Logical Volume SM Storage Manager DiskXtender U/L component SM Solutions Management Comes up with the product /solution concept/scope and ensures timely launch (execution) of the release SMAK Social Media Activation Kit Small-Ticket Leasing Small-Ticket Leasing Terminology. Transaction under $100,000 typically using single investor true leases. System Management Arts - Aquired In SMARTS 2005, Now Part Of Rmsg SMB Small To Medium-sized Businesses SMB Server Message Block (CIFS) SMC State Machine Compiler SMC Sun Management Center SMC Symmetrix Management Console SME Subject Matter Expert SME-D Storage Media Encryption For Disk SMF Systems Management Facility SMS Short Message Service Text Messaging SMS Storage Managed Services SMS Systems Management Server Windows server SMS System Managed Storage SMTP Simple Mail Transfer Protocol SMTP Simple Mail Transport Protocol SNAP Sure, Not A Problem SNAP Social Network Avatar Phony A person (or their followers) who writes comments on social networking sites that they would never say in person Snap Lease Snap Lease DFS Product Type. Snap Leases are transactions which occur on a dealdeal basis and go through LMS. Used for customers that do not have an MLA. SNAPS State Negotiated Agrement Price Military SNIA Storage Networking Industry Association SNMP Simple Network Management Protocol A widely used network management and monitoring protocol standardized by the IETF (Internet Engineering Task Force). SNOW Symmetrix Native Ordered Write SO Sales Order SOA Service Oriented Architecture SOA Structures of Arrays SOAP Simple Object Access Protocol SOAP Subjective/objective/assessment/plan SOBO Southboro SOBO Southboro, Ma Facility SODDI Some Other Dude Did It SOF Start Of Frame Delimiter This ordered set is always the first transmission word of a frame. It is used to indicate that a frame will immediately follow and indicates which class of service the frame will use. Soft Cost Soft Cost Order Upload. Shipping, fees, taxes; Everything that is classified as soft on the order would get the soft cost rate and zero residual. Equipment (i.e. software) that does not have a residual value to it is also referred to as $ out because we do not really have any interest in whether the equipment is returned to us or not. There is no EOL profit to be made, so we give it a higher SOHO Small Office And Home Office Solutions Grouping of Hardware, Software, and Services targeted toward certain classes of customers to solve specific business problems SolVe Solution Validation tool Replacement for the Procedure Generator SOME Social Media Pronounced so me SONET Synchronous Optical Network A standard for optical network elements providing modular building blocks, fixed overheads and integrated operations channels, and flexible payload mappings. Basic level is 51.840 megabit/sec (OC-1); higher levels are n times the basic rate (OC-n). SOP Standard Operating Procedure SOS Storage Operations Specialist SourceOne Branded name for CMA archiving solutions. SOW Scope Of Work

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

SOW Statement Of Work SOX Sarbanes-oxley Government regulations for publicly held companies. See also SARBOX. SP Service Processor Switch processor on M-Series devices SP Storage Processor CLARiiON storage devices used in Active/Passive SP Special Program An SP site is a location that can only be dealt with by a US citizen on US soil. SP Solutions Principal SPAG Strategy Planning & Analysis Group SPARC Scalable Processor ArChitecture a reduced instruction set computing (RISC) instruction set architecture (ISA) originally SPC Symmetrix Priority Controls SPD Service Program Development (group) SPD Services Program Development SPD Strategic Platforms Delivery SPE Storage Processor Enclosure CLARiiON Special Pricing Special Pricing Pricing. Provided specifically to a certain customer or deal when more aggressive rates or non standard pricing structures are needed. SPEED Symmetrix Performance Engineering Evaluation Database SPEED Storage Performance Engineering SPeX Service Partner Exchange SPI Sensitive Personal Information SPICE Software Product Improved Customer SPL Software Program Lifecycle System used for tracking the planning stages of a project, primarily in Software groups at EMC. (Hardware uses a different system) SPL Service Product Lead SPLAT Storage Processor Log Analysis Tool Split Pay Auth Letter Split Pay Auth Letter Documents. Used when required by Dell if a reseller's LOC is not approved for a transaction and where the vendor is purchasing Dell equipment to be resold to an UE and financed by DFS.. Split Pay Letter is signed by the Vendor and authorizes DFS to pay for the equipment on behalf of the Vendor. **NEED THE PARTNER INVOICES OR DELL ORDER #'S" Ensures payment to Dell and specifies the amount that is paid directly to the vendor for their uplift, serbives and any non-dell equipment being financed in the transaction SPM Solutions Practice Manager SPM Supplier Performance Management SPM Service Product Manager Responsible for the field readiness of customer service. Negotiating with Product/Solutions Management for future release enhancements. Formerly GSPM. SPO Storage Platform Operations Symmetrix, CLARiiON SPOC Single Point Of Contact SPOC Small Private Online Course A MOOC with limited enrollment SpOC Span Of Control Defines the area of responsibility for a manager or organization. At Dell EMC this often refers to how many reports a manager has and what functions the group manages SPODAT Storage Platform Operations Diagnostics SPOF Single Point Of Failure SPoM Single Point Of Management CLARiiON SPOT Storage Platform Operations SPP Software Project Plan Spread Spread Terminology. The difference between funding costs and the rate of return to the lessor on a lease. SPS Standby Power Supply SQA Software Quality Assurance SQAR Symmetrix Quadrialteral Asynchronous SQC Service Quoting Center SQC Service Quoting Consultant SQL Structured Query Language A programming language used to manage data in databases. SQP Service Quoting Process Squib Marketing term for basic fact sheet on a product. This is what they produce when the launch is essentially not having any marketing effort associated with it. SR Service Request SRA Site Remote Adaptor / Site Recovery SRA Storage Replication Adapter Full name is SRDF Storage Replication Adapter (SRA) SRAM Static Ram SRD Serviceability Requirements Document SRD Support Requirements Document

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

SRDF Symmetrix Remote Data Facility A storage configuration In which the content of one Symetrix server or drive is mirrored on another Symetrix server or drive that is geographically separated for the first. In the event of failure or disaster, the traffic can be redirected to the second Symetrix machine. An SRDF maintains a mirror image of data at the device level at a physically separate site. (Symmetrix) Symmetrix Remote Data Facility / SRDF/A Asynchronous Replication SRDF/CE Symmetrix Remote Data Facility / Cluster Symmetrix Remote Data Facility / SRDF/S Synchronous Replication SRE Service Request Enabled SRE Software Reliability Event An SRE is defined as a Sev1 case in which the software product is non-functional for critical business needs; data is lost, unavailable or unrecoverable; and/or data or system security is seriously SRF Service Request Form SRI Software Reliability Index A metric used by EMC to establish general trends of software reliability and capture events that might indicate a need for improved code. The SRE is a numerator in the reliability index. SRI is forensic analysis, not case management. It is conducted seprately from the support events and is intended to discover fixable causes for those events. SRI Software Reliability Initiative SRI Solution Readiness Interlock SRM Sales Review Meeting SRM Storage Resource Management Visual SAN? SRM Vmware Site Recovery Manager SRM Site Recovery Manager (software) SRM Storage Resource Manager SRM System Resource Manager SRM Supplier Relationship Management SAP module used to create, approve & mange shopping carts for indirect purchases SRP Storage Resource Pool a collection of disk groups that make up a FAST SRS Software Requirements Specification SRTF Secure Response Task Force SSA Serial Storage Architecture SSC Solutions Support Center SSC Secure Service Credential SSC Solutions Support Center SSD Solid State Drive Another name for flash drives SSD Solution Specification Document SSE Software Solution Engineer SSG Storage Software Group Formed in May 2008 by the merging of ISG and IMSG SSH Secure Shell a cryptographic (encrypted) network protocol to allow remote login and other network services to operate securely over an unsecured network SSI Storage Services Image Cisco term SSID For 3990 storage control emulations, this value identifies the physical components of a logical DASD SSL Secure Sockent Layer SSL Strategic Stocking Location SSM Storage Services Module SSO Single Sign-on SSOA Services Scope Overview and SSP Self Service Purchasing SSP Self-service Purchasing SSP Software Service Provider SST Select Services T...? SST Solution Support Team cross-company and cross-functional resources dedicated to enabling VCE opportunities. ST SuperTrump Pricing. the Pricing Tool utilized by Finance to price lease transactions and house customer information as well as lease rates for the customer. STaaS Storage as a Service Standard Lease Term Standard Lease Term Terminology. Contract terms refers to the length of lease contracts. Standard Lease Terms are 24, 30, 36 and 48 months. Terms other than these are classified as Special Lease Terms. DFS cannot offer financing for <12 month term. Minimum term is a 12 month FMV, $1, or "4 Pay” (4 quarterly payments within 12 months). Max term is 60 month and is $1 out (no STAR Sales Telemarketing Account Retrieval STAR Symetrix Triangular Asynchronous STC Specialist Technical Consultant STCs are similar to ATCs but have a focussed area of expertise (a technology or product line).

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

Step Lease Step Lease Terminology. A lease where the rent may change during the term of the lease. The change is known at lease inception and is agreed by both the lessor and the lessee. Often a step-up lease allows the lessee to pay less initially and more later in the term. A Step Down Lease is the opposite. The lessee pays more initially and the payment amount decreases over the term of the lease. Stip Loss Stip Loss Terminology. this is a predetermined table of how much a customer will need to pay should the equipment be lost or stolen based on the type of equipment and age. This is for insurance purposes only, not a predetermined buyout amount. Amount should include the residual value plus EOL profit. Stipulated Loss Value Stipulated Loss Value (Insured Value) Terminology. A schedule included in the lease that (Insured Value) states the value of the equipment at various times during the lease, plus its residual value and associated tax benefits, and which establishes the liability of the STP Symmetrix Trends Performance Usually in reference to STP Data, for performance analysis Stream Rate Stream Rate Pricing. The interest expense calculation on the payment stream only, not including the residual. More representative of the customer's interest expense using an FMV rate. Stream rate = yield on a $1 out lease. There is a 17.89% stream rate cap that DFS cannot exceed. STRIDE Spoofing, Tampering, Repudiation, Key forms of security breach. Information Disclosure, Denial Of STW Schedule Tracking Worksheet Direct Ops' equivalent to CSI Subsidy Subsidy Pricing. Partner can reduce the EU rental payment by bringing in $ to lower payment Subsidy OR Short Pay Subsidy OR Short Pay Auth Letter Documents. Vendor authorizes DFS to short pay the Auth Letter vendor invoices by an agreed upon amount and which allows a reduced acquisition cost for thelessee throujgh adjustments of the interest rate SUN Stanford University Network SuSE Software Und System-entwicklung Linux Operating System developed by Novell SUT System Under Test SVC Solutions Validation Center SVT Serviceability Verification Test SVT Software Verification And Testing A group within EMC also known as Service Readiness SVT System Verification Testing Responsible for ensuring the new hardware/software is tested for serviceability (including backward compatibility issues). Verifying documented procedures, technical docs, reviewing deferred bugs, identifying future product enhancements SWAG Sophisticated Wild-ass Guess SWAT Switch Analysis Tool SWC Schedule with Customer 5 days => F/U every 2-3 d (CC Direct Rep & Parnter Rep) SWC CT SWC CT Cyle Time (CT). Period elapsed between the date when the schedule was first sent to the customer and the date when the schedule has been received, or the current date. Measured in calendar days. SWC Days SWC Days Cyle Time (CT). Time taken by the customer to review, approve, sign and return the schedule documents SWE Software Engineering SWOT Strength, Weakness, Opportunity And SWOT analysis Strength, Weakness, Opportunity And SYMAPI Symmetrix Application Programming A C program interface to Symmetrix units attached to Interface hosts (MVS, UNIX, Windows NT, and Windows 2000). Also supports client/server environments that incorporate a SYMAPI server being central to the Symmetrix storage connection. SYMCLI Symmetrix Command Line Interface The SYMCLI is a specialized library or set of UNIX formatted commands that can be invoked one at a time. It is used in single command line entries and scripts to map and perform control operations on devices and data objects toward the management of a storage complex. It also monitors device configuration and the status of devices that make up the storage SYMM Symmetrix SymmBC Symmetrix Business Continuity

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

Syndication Syndication Terminology. there are times that DFS can’t fund a deal, because of credit issues or it is too expensive to the customer. In this case, DFS can choose to syndicate the deal to another funding source besides DFS. These deals will be priced with the bank’s cost of funds and residual (if any). The Funding Source in ST should be changed to Syndication. This changes the expense assumptions to be NON DFS SOLD. Due to reasons such as Credit exposure mix, DFS sells the receivables on a contract to another bank, and remains only the servicer on the account. Synthetic Lease Synthetic Lease Terminology. A synthetic lease is basically a financing structured to be treated as a lease for accounting purposes, but as a loan for tax purposes. The structure is used by corporations that are seeking off-balance sheet reporting of their asset based financing, and who can efficiently use the tax benefits of owning the financed asset. SYR Systems Reporting (Internal app offering configuration reporting, dial home processing and dial in/remote automation for EMC products at customer sites ) SYSID SYStem IDentifier SYSPLEX System Complex A collection of mainframes that make up a single computing environment. Can be a monoplex or Parallel Sysplex containing many systems. SYSRES SYStem RESidence volume or IPL volume T&M Time and Materials T10 Technical Committee for SCSI storage A Technical Committee of the InterNational Committee interfaces on Information Technology Standards that covers SCSI storage interfaces T11 A technical committee of the National Committee for Information Technology Standards, titled T11 I/O Interfaces. It is tasked with developing standards for moving data in and out of central computers. T13 Technical Committee on ATA Storage A Technical Committee of the InterNational Committee Interfaces on Information Technology Standards that covers ATA storage interfaces T3 Train The Trainer Also called TTT TA Technology Architect (service Certification/training Path) TAAP Test And Acceptance Plan TAM Technical Account Manager May be obsolete. This is a Professional Services (PS) role. Partners can purchase the time of a TAM to support their EMC commitments. Purchase also entitles them to other benefits, such as invitation for TAM Total Adjustable Market TAM Technical Account Management TAN Training Advisory Note The notice that is sent to the field when the demand for a product is relatively low or the updates are low impact. This would be distributed in place of any IMPACT modules or Centra or ILT TAP Technology Adoption Program designed to validate Exchange 14 by having customers test and do production deployments of pre-release builds for this next version of Exchange TAP Test And Acceptance Plan TAP Territory Assignment Program Target Profitability Target Profitability Pricing. The desired return DFS is seeking on its portfolio. Tax Exempt certificate Tax Exempt certificate Documents. certificate validating that the entity is not subject to taxation; Only Upfront Sales Tax for those states classified as such can be financed. All others are due and payable with each monthly/quarterly invoice. If tax exempt, a valid Tax Exemption Certificate or Direct Pay Certificate must be provided for each state in which the leased products are located. Tax Lease Tax Lease Terminology. A lease where the lessor recognizes the tax incentives provided by the tax laws for its investment and ownership of equipment. Generally, the lease rate factor on tax leases is reduced to reflect the lessor's recognition of this tax incentive. TBA To Be Announced TBC Technology Business Consultant TBD To Be Determined or To Be Decided TBH To Be Hired T-Bill T-Bill Pricing. Market rate TC Technical Consultant TC Technical Consultant (emea Has Se) TC Technology Consultant TCA Technology Consultant Analyst TCE Total Customer Experience Part Of The Svc Qualifier Process

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

TCM Transactional Content Management TCO Temporary Change Order TCO Temporary Change Order TCO Total Cost Of Ownership for storage networking… TCode Transaction Code SAP term TCOE Testing Center of Excellence TCP Transmission Control Protocol (see TCP/IP Transmission Control Protocol/internet A standard format for transmitting data in packets from Protocol one computer to another. It is used on the Internet and various other networks. The two parts of TCP/IP are TCP which deals with construction of data packets, and IP, which routes the data packets from machine to TCR Technical Content Review TCR Training Content Review TCS Trusted Content Services TDev Thin Device TDR Training Development Request Similar to an RFD. This is a legacy form. TDS Test Design Specification QA develops this document to detail the features to be tested, associated use cases, and testing approaches. TEAM Together Everyone Achieves More Team Member Team Member A term used to describe employees. Dell Technologies will adopt this term going forward TEC Technical Education & Certification Responsible for Steady State courses and Proven Professional exam tracks TEC Technical Education And Certification TEFRA Tax Equity and Fiscal Responsibility Act TEFRA was created in order to reduce the budget gap of 1982 by generating revenue through closure of tax loopholes, introduction of tougher enforcement of tax rules, rescinding some of Kemp-Roth's reductions in marginal personal income tax rates that had not yet gone into effect, and raising some rates, especially corporate rates. TEIM Emc's Timefinder Exchange Integration TEIM Timefinder Exchange Integration Module TELP Tax Exempt Lease Purchase (PUBLIC *PUBLIC ONLY* ONLY) DFS Lease Type that is exempt from PPT only and where the customer owns the equipment upfront. Please note: This does not mean they are exempt from sales taxes. TELP Tax Exempt Lease Purchase DFS Product Type. Tax Exempt Lease Purchase, equivalent of $1 out, but with lower cost assumptions. EDU accounts have an pre approved 1.50% DLRS that can be used if necessary. Term Term Terminology. The length of time a lease agreement will remain in force. The rules of an agreement as supplied on a rental or lease contract between the customer (lessee) and the lessor. The terms of the contract will govern such things as the length of the agreement, rules of proper cancellation of the agreement, renewal terms, and charges for breech of the contract. Termination Value Termination Value Terminology. The contracted minimum amount that the lessor must receive as proceeds from the sale of the equipment of the lessee elects to terminate the lease before the expiration of its full term. TES Technology Education Solutions TeS Transformational eLicensing Service TF TimeFinder Thin Provisioning a method for allocating storage that may not be actually available to a host. As it is required/ needed, the storage becomes available.

TID Target Identifier Tiger Team Support: group for large scale rollouts: monitors cases and works to proactively reduce or prevent further instances of the case. TIM WOODS Transportation, Inventory, Motion, A mnemonic for remembering the 8 types of waste Waiting, Over-production, Over- typical in a business process. TIS Technology Implementation Services Used to be called TS Implimentation (IEs) TL True Lease FMV Lease tl;dr Too long; Didn't Read Social Media convention for noting verbose response (beyond reasonable length) TLA Top Level Assembly TLA Tektronix Logic Analyzer TLA Three Letter Acronym TLA Technical Leadership Academy TLA Transformational License Agreement TLA Transformation License Agreement TLC Technical Launch Community TLD Top Level Device

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

TLDR Too long; Didn't Read TLS Transport Layer Security TLU Tape Library Unit (edm) TMS Translation Management System TMT Test Management Team TO Tape Out TOC Table Of Contents TOE Tcp Offload Engine Moves the TCP processing load off the host CPU onto the NIC to free up processing cycles for application execution TOI Transfer Of Information See also, KT and TTT TOP Transfer Of Power Topology I.e. Fabric Topology the relationships between elements linked together in a system, for example, a computer network TOT Transfer of Title Transfer of Title is the confirmation that customer will return DELL/EMC assets at some point. Related to RMA (Return Material Authorization), the TOT is to be populated with assets and signed by the customer. TOT is used in cases where customer still needs the equipment. RMA will follow later. Total Deal CT Total Deal CT Cyle Time (CT). Total amount of time to process a deal from beginning to end TPA Third Party Access TPD Technical Project Description TPF Transaction Processing Facility TPI Technical Presales Impact TPM Third Party Manager TQM Technical Quality Management TQM Total Quality Management Transition Services Transition Services General term to refer to services, tools and resources implemented to minimize disruption to Hybrid managers and hybrid users between Day 1 and end state. This includes, but is not limited to: Support of FAQs, access to HR Support Advisors to assist in questions and transactions, and infrastructure to support integration after transaction close Treasury Bills (T-BILLS) Treasury Bills (T-BILLS) Pricing. Represents the applicable instruments used to calculate the price paid by Dell to DFS for the sale of a lease or loan agreement. TRIG Technology Reources and Information EMC's requirements for protecting sensative Governance information that may be on or accessible by mobile technologies (i.e. laptops, cellphones) TRP Training Requirements Planning True Consolidation True Consolidation Customer Type Customer Type. Customer receives contracts on a pre- determined time schedule (weekly, bi-weekly, monthly) True Lease True Lease Terminology. FMV Lease True Lease / FMV True Lease / FMV DFS Product Type. A type of lease under which ownership of the equipment remains with the lessor. To qualify as a true lease for tax purposes, the Internal Revenue Service states that 1) Title must remain with the lessor; 2) The rental payments must be competitive with industry rates, represent payment for use of the equipment and have a rate that does not vary appreciably with or without purchase option; 3) The option to purchase price must not be less than the fair market price at the lease's expiration date; 4) Equity cannot be allowed on rental payments. For tax purposes, the total monthly payments can be TS Technical Support TS Technology Solutions Another way of saying TSG TS Technical Solutions TSA Technical Support Alert TSA Technical Skills Assessment TSAP Technology Solutions Associate Program Intensive training program for new hires, lately focussed on new college grads TSC Technology Solutions Consultant Technology Solutions Consultant/ TSC Technical Solutions Consultant TSD Technology Solutions Director TSD Technical Services Delivery? TSD Technical Solutions Director TSE Technical Support Engineer TSE Technolgy Solutions Enablement TSE Technology Solutions Education Another way of saying TSG TSE Technology Support Engineer TSE Trackable Service Event TSG Technology Solutions Group

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

TSG Technology Solutions Group PreSales and Professional Services) Personnel, Implementation Project Management, Software Host Installs TSGPM Technical Services Global Product Practice Leads TSM Technology Solutions Manager TSM Technical Solutions Manager Technology Solutions Manager/ TSM Technical Solutions Manager TSM Tivoli Storage Manager An IBM product. TSP Target Side Processing this term is officially deprecated with RecoverPoint V3.0. We now refer to TSP as entering "Logged Access Mode". This was the lingo customers adopted. TSS Technology Solutions & Service TSS Technology Solutions Services TSSR Termination Of Support For Software Release TTC Technical Training Consultants Now called ESC (Education Sales Consultants) TTC Total Target Compensation TTC Time to Close (in days) = Time from SR creation to closure (in days) / SRs Closed TTFI Time To First Install TTM Time To Market TTR Time To Resolve TTR Time To Restore TTT Train The Trainer In the world of NPR, this refers to engineering passing the information to Mercer Road/ Education Services and may also be called a KT or TOI. In the steady-state world, this refers to a class conducted before an ILT goes live, where the students are all instructors or other Education employees. Also called T3. TVT Technology Virtual Teams TW Transmission Word TX Transmit TXN Transaction TYSM Thank You So Much UAT User Acceptance Testing UCC Uniform Commercial Code A statutory program under the law of administering, legalizing, and recording contracts and lien UCF Unified Client Facility UCM Unified Change Management UCPD Universal Customer Premis Equipment This is related to VEP (Virtual Edge Product) UCS Unified Computing System Cisco term UDDI Universal Discovery, Description And UDDI Universal Discovery, Discription, And UDP User Datagram Protocol UDP is an internet protocol that uses a simple connectionless transmission model with a minimum of protocol mechanism (for example, it has no handshaking dialogues). With UDP, computer applications can send messages to other hosts on an IP network without prior communications setting up special transmission channels or data paths. UDP is suitable when error checking and correction are either not necessary or are performed in the application (thus avoiding the overhead of processing at the network interface level). Time-sensitive applications often use UDP because dropping packets is preferable to waiting UDP User Documentation Plan UEG User Experience Group UEM Unified Element Manager UI User Interface UI Usage Intellignece UID Uiniversal Identifier UIM Unified Infrastructure Manager ULA User License Agreement ULNO Upper Level Network Operations CS Hardware Course in the NAS Space ULP Upper Layer Protocol The protocol that runs on top of Fibre channel through the FC-4 layer. Typical ULPs running over Fibre channel are SCSI, IP, High Performance Parallel Interface (HIPPI), and Intelligent Peripheral Interface UNCLE Unified NPR Common Learning Uniform Commercial Uniform Commercial Code (UCC) Terminology. A statutory program under the law of Code (UCC) administering, legalizing, and recording contracts and lien instruments. UOM Unit of Measure Upgrade Upgrade Terminology. To trade in leased equipment for a newer, more advanced model during the lease term. Upgrades Upgrades EMC transaction implying additional Hard/Soft cost to an existing deal UPS Universal Power Supply URI Uniform Resource Identifier

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

URL Universal Resource Locator USB Universal Serial Bus USCOUSS US Citizen on US Soil Defines someone who can work SP cases USD Unified Storage Designer USD Unified Storage Division Use Tax Use Tax Many states charge a "use" tax in lieu of a sales tax when equipment is leased. So instead of paying a sales tax for purchase of the leased equipment, taxes are collected by the lessor as a percentage of the rentals over the lease term. Useful Life (Economic Useful Life (Economic Life) Terminology. The period of time during which an asset Life) will have economic value and be usable. Useful life of an asset is sometimes called the economic life of the USS Unix System Services on the mainframe UUID Universally Unique ID UX User eXperience UXD User Experience Design VAAI Vstorage API For Array Integration VAD Value Added Distributor VADP Vstorage API For Data Protection VMware's data protection framework VAIO (VMware) vSphere APIs for I/O (Filtering) Validity Opinion Validity Opinion Documents. legal opinion which is an authorization of the debt and covers two main issues: it ensures that the bonds are legal, valid and binding obligations of the issuer and it verifies the tax status of the debt; that is, interest on the bonds is exempt from federal income taxes (as well as state and local taxes in some cases). VAR Value Added Reseller Variable Payments Variable Payments Pricing. Deferred Payments

VASA Vstorage API For Storage Awareness VBA Visual Basic for Applications Microsoft programming language that ships with MS Office and allows (among other things) custom automation of the Office suite of programs. VBA VMware Backup Appliance VBB Ndmp Snapshot VBOT Virtual Business Operations Team https://inside.emc.com/community/active/css/emeacss/ projects/emea-gcs-vbot VC Venture Capitalist (or Venture Capital) VC Voyence Control VCA Virtustream Cloud Appliance VCB Virtual Client Backup VCB Vmware Consolidated Backup VCE Virtual Computing Environment a strategic business coalition formed by EMC, Cisco, and Vmware. (Acronym can also mean VMware, Cisco, EMC). VCE Vmware, Cisco, Emc vCHS VMware vCloud Hybrid Service VCIO Value Creation and Integration Office The cross-company team formed not only to manage the design and integration of the newly combined company, but to focus most importantly on value creation. The team is co-led by Howard Elias (EMC) and Rory Read (Dell) VCM Volume Configuration Management VCMBD Volume Control Manager Database VCOPS vCenter Operations Standard VMware VCP Variable Compensation Plan VCP Vmware Certified Professional VCS Veritas Cluster Server VCS Geo Cluster: mans the cluster can work across a geographical distance VCSA vCenter Server Appliance The vCenter Server Appliance is a preconfigured Linux virtual machine, which is optimized for running VMware vCenter Server® and the associated services on Linux. Emc Virtual Data Center (as Seen In VDC Online Lab Mentoring) VDC Virtual Data Centers VDI Virtual Desktop Infrastructure VDP vSphere Data Protection a VMware tool for backup/recovery of VMware Virtual Machines Vendor Vendor DFS Terminology. "Partner"; " Reseller"; "VAR" An entity that provides leased property to customers. Channel business segment. Vendor Amount Vendor Amount Backlog Definitions. Vendor Amount Total from the deal summary section in the Rapport UI. Vendor Amount Vendor Amount Rapport Field. Amount of the deal that the Vendor has been approved for Vendor Doc Gen CT Vendor Doc Gen CT Cyle Time (CT). Time taken by Ops to Create the LOI/APO doc post app approval

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

Vendor Leasing Vendor Leasing DFS Terminology. "Channel" ; A working relationship between a leasing company and a vendor to provide financing programs to stimulate the vendor's sales. Vendor Manager Vendor Manager Backlog Definitions. The manager of the first vendor. Vendor Manager Job Roles Job Roles. The manager of the first vendor. Vendor Name Vendor Name Backlog Definitions. The name of the first vendor (the one displayed in the application search screen results section). Vendor Tier Vendor Tier Backlog Definitions. The maximum of the tiers of all vendors associated to a deal. Vendor Total Vendor Total Rapport Field. Requested Amount (unlesss soft costs) VEP Virtual Edge Product Version 1 / Version One Name of a requirements management tool used by EMC for product management. VF Virtual Fabric VHD Virtual Hard Disk a Microsoft format for creating a virtual machine VHS Virtual Hot Spare VIAS VPLEX Integrated Array Services VIB vSphere Installation Bundle VIC Virtual Interface Card VIC Voice Initiated Call VIC Voice Initiated Calls VICS Virtual Instructor C- S- Video of instructor during a Centra session. VILT Video-based Instructor Led Training Full length course shot and produced using live classroom footage VIO Vision Intelligent Operations VIOS VIO (Vision Intelligent Operations) VISKD Vmware Infrastructure Software vLab Virtual Lab VLAN Virtual Local Area Network vLM Virtual Lifecycle Management ESRS V3 funcitionality allowing remote upgrades of ESRS and faster patching VLP VMware Learning Platform VM Virtual Machine VMAX Virtual Matrix Architecture Symmetrix VMDK Virtual Machine DisKs VMFS Virtual Machine File System VMIDP Virtual Machine Integrated Data VMM Virtual Machine Monitor VNC Virtual Network Computing VNIC Virtual Network Interface Card VO Validity of Opinion Any public deal 500k - required to be sent over to cust and signed and returned VOA Velocity Of Attack VOD Video On Demand Generally refers to video snippet shorter than 15 min VOIP Voice Over Ip VP Virtual Provisioning VPD Vital Product Data VPN Virtual Private Network VRM Virtual Retention Manager vRPA Virtual RecoverPoint Appliance VRT Vulnerability Response Team VSAN Virtual Storage Area Network VSB VSPEX Blue VSC Voltage Semi-regulated Controllers. Vscs Are Power Supplies VSC Voltage Semi-regulated Converter VSC Volume System Control Don't believe this one (?) VSD Virtual Service Delivery Remote install and support services, targeting SMB segment of the market. Currently handled by centers in Bangelore, Cairo, Shanghai, and Utah (June 2015). VSI Velocity Services Implement VSI Virtual Storage Integrator Allows a VMware Administrator limited access to storage provisioning. vSKO Virtual Sales Kickoff VSLA Volume Software License Agreement VSM Velocity Services Manage Vendor-specific Objective Evidence (used VSOE In Accounting / Contracting) VSP Voluntary Separation Package Offer made periodically by EMC to pay certain severance benefits to employees near retirement age as an enticement to reduce staffing voluntarily. vSPEX Reference Architectures (tested and approved configurations for using EMC VSPM Velocity Services Program Manager Velocity Services Implement Quality VSQ (quality Management Group) VSS Velocity Services Support VSS Visual Source Safe

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

VSS Volume Shadow Copy Service (Microsoft) VSS Volume Shadow Copy Service a set of COM interfaces that implements a framework to allow volume backups to be performed while applications on a system continue to write to the VTE Virtual Tape Engine an Intel-based server that runs the virtual tape emulation software in a DLm VTL Virtual Tape Library VTOC Volume Table Of Content for CKD devices VUCA Volitility, Uncertainty, Complexity, and A tool for thinking about the challenges of a project and Ambiguity determining what areas need the most attention to ensure success VUE Another Test Delivery Company, Like VVD VMWare Validated Design VVOL Virtual Volume VVOLs allow the vSphere admin to decide up-front what the storage requirements of an application are, and then tell the array to create an approproate VMDK based on those requirements. WAFL Write Anywhere File Layout NetApp designed file layout that supports large, high- performance RAID arrays, quick restarts without lengthy consistency checks in the event of a crash or power failure, and growing the filesystems size quickly WAG Wild-ass Guess WAH Working At Home Walk the Walls Walk the Walls Phrase used to describe documenting a process end to end Walk to Manifest Walk to Manifest Customer Payment. this occurs when an order needs to be put on lease terms after the fact. Walk to the P&L Walk to the P&L Phrase used to describe how Dell’s team reconciles between reports WAN Wide Area Network A computer network that spans a relatively large geographical area. Typically, a WAN consists of two or more Local Area Networks (LANs). WBS Work Breakdown Structure WCF Windows Communication Foundation WCM Web Content Management WDK Web Development Kit WEBO Westboro WET Write Everything Twice Tongue in cheek description of systems that violate the DRY principle of using a single source for all WF Workflow(s) WF Tool Workflow Tool WFH Working From Home WFM Work Flow Management WHQL Windows Hardware Quality Labs A provider of hardware and software test suites. Some customers will seek to have product purchases tested and signed for specific Windows operating systems WIFM What's In It For Me Also WIIFM WIIFM What's In It For Me Also WIFM WIL Write Intent Log A record, stored in persistent memory (on a private LUN reserved for the mirroring software) of changes that have been made to the primary image but have not yet been written to the secondary image. If the primary image fails (not catastrophically), the write intent log can be used to quickly synchronize the secondary image when the primary image becomes available. This avoids the need for full synchronization of the secondary image, which can be a lengthy WIP Work In Progress Wire Date Wire Date Backlog Definitions. The max date when the invoices associated to the deal have been sent to Novora. If the sending time was after 10 AM, then the next business day is used. WMTSU We're Making This Stuff Up Story of my life WOB Wholly Owned Businesses includes Virtustream and RSA. Virtustream and RSA are part of the Enterprise Solutions Group. WOOP Wish Outcome Obstacles Plan An acronym that describes a method for hardening teams and individuals against the risks inherrent in any plan. The Wish and Outcome phases are automatic, but often counterproductive unless obstacles are anticipated and a plan is made for what to do when obstacles are encountered. WORM Write Once Read Many WOT Waste of Time WP Web Publisher WP Write Pending WPBP Write Protection ByPass WRT With Regard To "IM speak" abreviation WSDL Web Services Description Language WSI Windows Storage Integrator early name fore ESI

Dell - Internal Use - Confidential

#Internal Use - Confidential DELL Glossary

WT Webtop WTM Walk to Manifest This occurs when an order needs to be put on lease terms after the fact. WTOS Wyse Thin OS WUDSS Windows Unified Data Storage Server WWID World Wide Identifier WWN World Wide Name Also called World Wide Port Name (WWPN), this is a unique identifier for each port in a SAN. A 64 bit string of 8 hexidecimal pairs WWPN World Wide Port Name Also called World Wide Name (WWN), this is a unique identifier for each port in a SAN. A 64 bit string of 8 hexidecimal pairs WYSIWYG What You See Is What You Get Usually in reference to visual code editors that allow users to drag features to a location and have it change the base code to match (often HTML editors). XAM Extensible Access Method XBU Cross Business Unit Actually X-BU in general usage X-BU Cross Business Unit Used as an adjective: "X-BU Engineering team" XIO XtremIO XIP Execute In Place XISL Extended Inter Switch Link XML Extensible Markup Language XOR Exclusive Or RAID terminology XP eXtreme Programming XSF Xtrem Server Flash XSWC Xtrem Software Cache YACC Yet Another Compiler Compiler Unix program Yield Cap Yield Cap Legal. There is a 17.89% yield cap on $1 out leases is to comply with the Texas usury statutes. While it is DFS' position that the leases it writes are not subject to state usury laws, $1 out leases have been re characterized as "loans" or "conditional sales" in some states and as such applicable to the state usury law. Therefore, DFS complies with the Texas usury statutes such that if a transaction were challenged and determined not to be a lease it would nonetheless meet Yield or Internal Rate of Yield or Internal Rate of Return (IRR) Pricing. This is the return on entire payment stream Return (IRR) including estimated future value of the residual. Since residual is included, we do not share the yield with the customer. We can, however, share the stream rate. YMMV Your Mileage May Vary z 1.Zero downtime 1.“z” is always written in lower case preceding (dozens 2.An IBM mainframe (generic) of) IBM and Dell EMC product names 2.The letter “z” actually an acronym for “zero” downtime 3.As of the Announcement of the z14mainframe, IBM is simply referring to the mainframe as “the Z” (in uppercase) z/OS IBM’s mainframe Operating system Most popular IBM mainframe operating system. (Note the popular use of “z/” ) z/TPF Transaction Processing Facility High-transaction IBM operating system, separate from z/OS. Mostly used for airline and credit card clearing applications. (aka “high transactional workloads) z/VM Mainframe (aka “z”) Virtual Machine IBM hypervisor to virtualize mainframe operating z14 Name of latest mainframe server (as of IBM (and soon the mainframe Market ecosystem) will 8/2017) begin referring to the mainframe as “the Z” (see above) zFS zFS Registered trademark name for a file system and volume manager created at Sun Microsystems and currently owned by Oracle Corporation. (Oracle's file system/volume manager) zFS z/OS File system for Unix on the Mainframe zHPF High Performance FICON for System z None, Nada, Zilch, Nothing?(also A ZIPPO Networker Product Code) ZMOD SAP term (zmodeler?) - see Details for the main document in Propel that provides attributes explanation for new hardware models to be created ZP Zero Process Writes 0 Data And Correct Checksum To All Disks In A Lun At Bind Time ZVA Zero Value Add

Dell - Internal Use - Confidential

#Internal Use - Confidential