EUROPEAN COMMISSION EUROSTAT Directorate A: Resources Legal affairs; Document management REPORT ON THE EUROSTAT 2019 USER SATISFACTION SURVEY Commission européenne, 2920 Luxembourg, LUXEMBOURG - Tel. +352 4301-1 Office: BECH - Tel. direct line +352 4301-37123 http://ec.europa.eu/eurostat
[email protected] Index 1. Background – about the survey .......................................................................................................... 5 2. Main outcomes ................................................................................................................................... 8 3. Results of the USS 2019 .................................................................................................................... 14 3.1 General information.................................................................................................................... 14 3.1.1 Who uses Eurostat's European statistics? ........................................................................... 14 3.1.2 To do what? ......................................................................................................................... 15 3.2 Information on quality aspects ................................................................................................... 20 3.2.1 What are the perceived quality and user friendliness of Eurostat products? ..................... 20 3.2.2 Overall quality .....................................................................................................................