TAP AIR PORTUGAL FOUNDED 74 YEARS AGO, BRINGS EUROPE, THE AMERICAS AND AFRICA CLOSER, FLYING TO MORE THAN 90 DESTINATIONS WITH A FLEET IN EXCESS OF 100 AIRCRAFT. LED MOOD LIGHTING TO REDUCE JET LAG
20-inch monitor State-of-the-art in-flight entertainment system
Wi-Fi with free text messaging
Innovative noise reduction technology New Airbus A330neo TAP was the first airline in the world to operate this leading-edge aircraft type, offering additional space and passenger comfort, as well as, a modern environment, larger overhead baggage compartments and a state-of-the-art in-flight entertainment system. With noise reduction technology and more efficient Rolls-Royce Trent engines and advanced design, it is more fuel-efficient and less polluting than other aircraft.
4 TAP offers 8 destinations within North America (and more than 30+ destinations code-shared with JetBlue and United Airlines), 11 destinations to South America (and more than 40 code-shared with Azul), 50 in Europe and 17 in Africa, with excellent connections.
Alicante Budapest Geneva Malaga Nice Toulouse NEW Amesterdam Cologne Gran Canaria Manchester Oslo Valencia ROUTES Barcelona Copenhagen Hamburg Marseille Paris Warsaw 2019 Berlin Dublin Helsinki Milan Prague Venice Bilbao Dusseldorf London Moscow Rome Wien Bologne Stockholm Luxembourg Munich Seville Zurich Bordeaux Florence Lyon Nantes Stuttgart Choose TAP Brussels Frankfurt Madrid Naples Tenerife North America South America Leading airline from Boston San Francisco Belém Fortaleza Rio de Janeiro Europe to Brazil, Chicago Toronto Belo Horizonte Natal Salvador Miami Washington Brasília Porto Alegre São Paulo offering more than 80 New York Caracas Recife weekly flights to ten (JFK e Newark) Brazilian cities (Belém, Belo Horizonte, Brasilia, Fortaleza, Natal, Middle Africa Abidjan Casablanca Maputo São Vicente Porto Alegre, Recife, East Accra Conakry Marrakesh Tangier Tel Avive Rio de Janeiro, São Banjul Dakkar Praia Paulo and Salvador). Bissau Fez Sal Boa Vista Luanda São Tomé • In North America, TAP already offers 8 direct routes: Boston, Chicago, Miami, New York (JFK and Newark), San Francisco, Toronto and Washington.
• Member of the Star • TAP lounge in Alliance, which has Lisbon: a modern more than 18,500 daily and comfortable flights in 193 countries. space with rest area, leisure, shower, entertainment, multimedia, business center, Wi-Fi and the best Portuguese gastronomy and vintages.
• Exclusive service for TAP Executive clients, upon arrival at the airport to the end of their journey, with access to exclusive lounges at main airports operated by the airline. 6 EXTRA LEGROOM BETWEEN SEATS
TAP 78,74 cm economy • CONVENIENCE More space for baggage. 13-inch • COMFORT monitors Ergonomic and spacious seats.
• ENTERTAINMENT Individual 13-inch monitors offering a variety of new movies, national and international news and 8 hours of diverse TV programs.
• TECHNOLOGY Wi-Fi with free text messaging.
• GASTRONOMY Chef curated courses created by renowned Michelin Star INDIVIDUAL 13-INCH MONITORS AND A WIDE VARIETY OF Portuguese chefs. MOVIES, SERIES, TV PROGRAMS AND INTERNATIONAL NEWS.
8 9 86,36 cm
ENHANCED ECONOMY WITH ADDITIONAL SPACE.
• COMFORT Spacious and reclining seats with adjustable headrests, for additional comfort. • AGILITY Economy • PRACTICAL Economy Xtra seats are USB port and input do keep located closer to the exit, personal devices charged before the Standard Economy throughout the journey, Class seats, ensuring swift plus tablet support. and easy disembarkation.
10 Xtra THE SKY IS THE LIMIT WHEN IT COMES TO COMFORT, WITH NO EXPENSE SPARED FOR THOSE WHO TRAVEL IN EXECUTIVE CLASS.
FULL-FLAT AISLE EXIT SEAT
180º RECLINE in Executive Class
• EXCLUSIVE CHECK-IN Dedicated check-in at all airports operated by TAP.
• PREMIUM CUSTOMER CENTER Innovative space for Executive Class, Miles & Go Gold or Star Alliance • COMFORT customers, with exclusive High-end Full-Flat service at Lisbon airport. aisle exit seats with a 180 degree recline. • SOPHISTICATION For a refined experience, • CONVENIENCE Michelin star Chef Individual reading curated menu, served lights and sockets on Portuguese porcelain for charging mobile crockery from the renowned devices and laptops. Vista Alegre brand. • ENTERTAINMENT Individual 20-inch TAP monitors. • TECHNOLOGY Wi-Fi with free text messaging. 12 executive ESTIMATED DURATION OF FLIGHTS
FROM LISBOA FROM PORTO TO FROM LISBOA FROM PORTO TO 2h15m **** ALICANTE 2h30m **** TENERIFE 3h00m 2h40m AMESTERDAM 2h30m **** TERCEIRA 1h50m **** BARCELONA 1h50m **** TOULOUSE 3h25m **** BERLIN 1h25m **** VALENCIA 2h05m **** BILBAO 3h55m **** WARSAW 2h45m **** BOLOGNE 2h50m **** VENICE 1h45m **** BORDEAUX 3h20m **** WIEN 2h40m 2h30m BRUSSELS 2h40m 2h30m ZURICH 3h40m **** BUDAPEST 2h55m **** COLOGNE 5h20m **** ABIDJAN 3h35m **** COPENHAGEN 5h40m **** ACCRA 2h45m **** DUBLIN 4h15m **** BANJUL 2h55m **** DUSSELDORF 4h20m **** BISSAU 4h15m **** STOCKHOLM 4h15m **** BOA VISTA 0h45m **** FARO 1h25m **** CASABLANCA 2h50m **** FLORENCE 4h40m **** CONAKRY 3h05m **** FRANKFURT 3h35m **** DAKKAR 1h45m 1h55m FUNCHAL 1h55m **** FEZ A330-900neo 2h25m 2h10m GENEVA 7h30m **** LUANDA 2h20m **** GRAN CANARIA 10h25m **** MAPUTO 3h15m **** HAMBURG 1h35m **** MARRAKESH capacity 4h35m **** HELSINKI 4h15m **** PRAIA **** 0h55m LISBON 4h05m **** SAL 2h45m **** LONDON (HEATHROW) 7h20m **** SÃO TOMÉ 2h40m 2h15m LONDON (GATWICK) 4h15m **** SÃO VICENTE 2h45m 2h20m LONDRES (LONDON CITY) 1h30m **** TANGIER 2h40m 2h20m LUXEMBOURG 2h15m **** LYO N 7h25m **** BOSTON 1h15m 1h10m MADRID 9h00m **** CHICAGO 1h30m **** MALAGA 8h25m **** MIAMI 2h50m **** MANCHESTER 7h50m **** NEW YORK (JFK) 2h15m **** MARSEILLE 7h55m 7h50m NEW YORK (NEWARK) 2h35m 2h30m MILAN (MALPENSA) 12h20m **** SAN FRANCISCO 5h25m **** MOSCOW 8h15m **** TORONTO 3h00m 2h40m MUNICH 8h10m **** WASHINGTON 2h00m **** NANTES 8h25m **** CARACAS 3h00m **** NAPLES 2h25m **** NICE 7h30m **** BELÉM 4h00m **** OSLO 9h15m **** BELO HORIZONTE 2h25m 2h05m PARIS (ORLY) 9h15m **** BRASÍLIA 2h20m 2h25m PONTA DELGADA 7h05m **** FORTALEZA EXECUTIVE ECONOMY XTRA ECONOMY 0h55m **** PORTO 7h10m **** NATAL 34 seats 96 seats 168 seats 1h45m **** PORTO SANTO 10h40m **** PORTO ALEGRE Rows 1 to 9 Rows 10 to 21 Rows 22 to 42 3h15m **** PRAGUE 7h30m **** RECIFE Seat pitch: 106,68 cm Seat pitch: 86,36 cm Seat pitch: 78,74 cm 2h55m **** ROME 9h30m **** RIO DE JANEIRO Recline: 180º Recline: 17,78 cm Recline: 12,7 cm 1h15m **** SEVILLE 8h15m **** SALVADOR 2h55m **** STUTTGART 9h50m **** SÃO PAULO 5h10m **** TEL AVIVE New Routes 2019 14 TAP in-flight catering
• TAP has chosen to showcase the rich FORGET EVERYTHING YOU KNOW ABOUT gastronomy of Portugal to its passengers AIRPLANE FOOD: TAP OFFERS UNFORGETTABLE by combining the creativity of great GASTRONOMIC EXPERIENCES. chefs, with a wide variety of ingredients.
• Executive Class: Appetizers, salads, four hot meal options, cheese boards, pastries and espresso.
• Economy and Economy Xtra: Appetizer, salads, two hot meal options and dessert.
• Menus created by renowed Michelin star chefs. Selected vintages: extensive Portuguese wine list carefully crafted by group of respected sommeliers as well as a variety of soft beverages.
• Selected Vintages: extensive Portuguese wine list carefully crafted by a group of respected sommeliers.
• Stainless steel cutlery in all cabins and fine Vista Alegre porcelain in Executive Class. 16 17 TAP RELAX WATCHING MOVIES, SERIES, DOCUMENTARIES, NEWS, SPORTS, GAMES AND entertainment LISTENING TO MUSIC. In-flight Diverse entertainment options aboard the A330neo aircraft. The following stand out: • Variety of films, series, documentaries, national and international news. • Sports channels. • Multiple game options. • Hundreds of musical options. • Quality reading with the award-winning UP Magazine, TAP’s on-board magazine. 20-inch • Animated maps of monitor the aircraft’s route from various angles, flight conditions, temperature and time in the cities of departure and destination. • Individual 20-inch monitors in Executive 13-inch Class and 13 inches monitor in Economy and Economy Xtra classes.
19 TAP Lounge Lisbon TAP Premium Lounge in Lisbon is an ample space, offering comfort and diversified services, whose tasteful design was developed exclusively for TAP. The services available are: • Rest area • Business Center • Multimedia • Internet access • Catering service • Leisure and entertainment • Private toilets and showers
EXCLUSIVE SERVICES AND THE FEELING OF HOME COMFORT BEFORE TAKING OFF.
20 21 TAP Corporate
IS A WIN FOR THE COMPANY AS WELL AS THE EMPLOYEE. With TAP Corporate program, whenever an employee flies with us, the company accrues points and incremental balance. The more trips they make, the more mileage accrual the company accumulates. Company employees can also earn miles and benefits through the TAP Miles & Go program.
COST REDUCTION Use accumulated balance to pay or partially pay flights, TAP products or services, allowing your company to reduce costs on business trips.
EXTRA COMFORT THAT MAKES THE DIFFERENCE Access to lounges, Fast track, extra luggage and seat reservation. All through your account balance.
MANAGING TRIPS IS EASIER From one place manage your trips simply and effectively.
Access your: • Flight booking • Balance • Review previous flights • Create new users TAP CORPORATE GUARANTEES POINTS FOR THE COMPANY AND MILES FOR THE EMPLOYEE, AS Learn more at WELL AS, ACCESS TO LOUNGES TAPCORPORATE.COM AND EXTRA LUGGAGE. 22 TAP Miles&Go HOW TO USE YOUR MILES HOW TO ACCUMULATE MILES
• Flying: TAP Miles&Go clients may • Flying TAP. purchase tickets with miles to travel on TAP or any of the other 27 Star Alliance • Flying with Star Alliance member airlines*. carriers, in addition to five other air partners. • Flying with other air partners.
• For upgrades: you may also use your • Purchases with TAP Millennium BCP, TAP miles to book Executive Class on TAP Fly + and Best Gold Plus credit cards. flights or partner airlines *. • By signing up one of the four TAP Miles&Go • To get discounts on trips: with Miles&Go Club packages, you win miles monthly and Promo, you can exchange your miles for with Club Platinum you accumulate 10,000 cash rebates on flight reservations. miles / year and your miles do not expire.
• Partners: more than 100 ground • Using services and / or purchasing products partners to accumulate miles and more from our non-air partners such as: restaurants, than 30 airlines to issue tickets with spas, hotels, rent-a-cars, among others. miles, providing 1,300 destinations on all continents. • For Gold customers, miles never expire. *Check airline partners at: milesandgo.flytap.com 24 25 TAP Portugal Stopover
Turn your stop into a Stopover in Portugal for up to 5 nights, with exclusive benefits: • No additional cost to your airfare • Special hotel prices • Free wine at selected restaurants • Discounts with numerous partners
The TAP programme that allows up to 5 nights TAP offers a unique opportunity to visit two places for the price of one. With Portugal Stopover passengers can stay up to 5 nights in Lisbon or Porto without any additional cost in the airfare and take advantage of special offers and experiences on the outbound and return.
Find out more at portugalstopover.flytap.com 26 Since 2005, TAP has been a member of the Star Alliance family.
Benefits for TAP client:
• Miles accrual and redemption on all Star Alliance member carriers.
• Largest network of lounges in the world.
• Quick and convenient connections.
• Largest network of origins and destinations around the world.
Star Alliance is the world’s main network of airlines with the largest number of members. It was created in 1997 as the first truly global airline alliance that offers its customers the ability to reach anywhere on the globe with a smooth flight experience.
The Star Alliance member airlines are among the most respected worldwide.
In order to be a member, each airline must meet the industry’s highest standards of customer service, security and technical infrastructure.
Combined, the 28 Star Alliance carriers offer approximately 18,500 daily flights to approximately 1,300 airports in 193 countries.
28 29 Index TAP 2 TAP awards Airbus A330neo 4
Choose TAP 6
TAP Economy 8 WORLD WORLD WORLD TRAZEE TRAVEL TRAVEL TAP Economy Xtra 10 TRAVEL TRAVEL AWARDS AWARDS AWARDS AWARDS 2018 EUROPE’S LEADING EUROPE’S LEADING EUROPE’S LEADING TAP Executive 12 INFLIGHT MAGAZINE AIRLINE TO SOUTH AIRLINE TO SOUTH FAVORITE AIRLINE IN EUROPE Revista UP AMERICA AFRICA A330-900neo Capacity 14
2015 - 2016 - 2017 - 2018 - 2019 2014 - 2015 - 2016 - 2017 - 2018 - 2019 2014 - 2015 - 2016 - 2017 - 2018 - 2019 TAP gastronomy 16
TAP in-flight entertainment 18 REVISTA READER’S RANDSTAD THE EXAME DIGEST EMPLOYER AIRLINE TAP lounge Lisbon 20 BRAND 2018 STRATEGY Award 500 Onboard meal service 1st place AWARDS BIGGER AND BETTER WORLD’S MOST APPEALING Airline Business TAP Corporate 22 EXPORTER IN BEST COMPANY TO Excellence Award PORTUGAL AIRLINES WORK AT at Management TAP Miles&Go 24
Portugal Stopover 26
Star Alliance 28 APEX AWARD AIRLINE PASSENGER PUBLITURIS AWARD EXPERIENCE PORTUGAL TRAVEL MARKEETER ERA 2017 ASSOCIATION AWARDS 2017 BEST AIRLINE AIRLINE FOUR STAR BEST AIRLINE AWARD OF THE YEAR GLOBAL AIRLINE HELP DESK CORPORATE E-mail: [email protected] Tel.: (+351) 707 200 221 (24/7)
TAP MILES & GO Email: [email protected] GLOBAL GLOBAL LOGÍSTICA & Tel.: (+351) 705 205 700 (24/7) TRASNPORTES FREDDIE TRAVELER TRAVELER HOJE MAGAZINE Sparkling Wine Sparkling Wine AWARDS AGENTS AND GROUPS: in Business Class in Business Class BEST 2019 tapagents.com GOLD BRONZE AIR CARGO 210 AWARD Luís Pato Blanc Wine Menu SHIPPING COMPANY de Blancs served on TAP Miles&Go Program Sparkling Wine Business Class TAP Cargo
/tapairportugal @tapairportugal 30