Pipanniversarybrochure.Pdf
Total Page：16
File Type：pdf, Size：1020Kb
www.jardines.com “ Pride in Performance has enabled us to share and celebrate successes across the Group. Anthony Nightingale ” CONTENTS 2 A Decade of Pride in Performance 3 How it Works 5 5 elements to Success 6 Striving 12 Innovating 20 Collaborating 26 Solving 34 Connecting 45 The Entries A DECADE OF PRIDE IN PERFORMANCE HOW IT WORKs A myriad of achievements have contributed to Jardine Matheson’s success since its From inception, the chief executive officers of each business gave their support and founding in 1832. The content of this booklet, however, considers the Group’s more recent encouragement to the new award programme, getting PIP off to an excellent start. history, and a formalized approach that was launched in 2002 to identify and reward outstanding performances across the Group. In the first three years of PIP, entrants sought recognition as the Grand Prize Winner or one of two runners up. From 2005, five categories were introduced so as to recognize specific Through the Pride in Performance (‘PIP’) annual award programme, Jardines recognizes areas of achievement, from which the Grand Prize Winner is then chosen. individual business units within the Group that embody its core values and translate them into sustained commercial success. In addition to recognition, PIP is designed to share Of the categories, some remained consistent, such as Customer Focus, Marketing those operating company success stories with the larger Group. Excellence and Successful New Venture, while others evolved. Business Turnaround became Business Outperformance as the Group’s operations progressed, and Productivity Using the Group’s core values as criteria for submission – The Right People, Energy, Enhancement evolved into Innovation and Creativity. Enterprise and Performance – the programme emphasizes the need to seek new ventures, encourage accountability, celebrate team achievement, and above all promote Each year the winning entries are selected by a panel of judges comprising different improved performance. In essence, PIP meets the intent of Jardine Matheson: To stimulate executives from across the Group’s businesses, together with the Group Managing Director the growth of dynamic enterprises where people take pride in performance. and Group Finance Director. A leading guest judge is also brought in from outside the organization to provide a fresh perspective for the selection of the Grand Prize Winner. Entries are sought from teams in areas such as sales and marketing, manufacturing, or Guest Judges: engineering and construction, or even functions that support customer services indirectly. Following a thorough assessment process by the panel of judges, the category winners 2002 Michael Sze Executive Director, Hong Kong Trade Development Council While other activities, such as human resources and legal, clearly are important, the aim are chosen. These selections are kept confidential until announced at the Group Managing 2003 James B. Haybyrne Chairman, of the programme is to focus the attention on outstanding business performances that Director’s annual address to senior managers in Hong Kong. Strategic Thinking Group 2004 Christopher Cheng Chairman, contribute directly to the commercial success of an organization. Wing Tai Corporation Limited A further assessment of the category winners then takes place. Representatives of the 2005 Dr Eden Woon CEO, Hong Kong General Chamber of Commerce Over the past decade, 213 entries have demonstrated extraordinary financial and winning teams are invited to Hong Kong to present their business cases to the judging 2006 Professor K. C. Chan non-financial performances. panel, with an emphasis on how their achievements have created sustained commercial Dean, School of Business and Management, Hong Kong University of Science and Technology benefits. Following deliberations, and on occasion a secret ballot when it is a close run 2007 Dr Raymond Ch’ien Chairman, MTR Corporation April 2011 race, the judges select the Grand Prize Winner. 2008 Dr Victor Fung Group Chairman, Li & Fung Group The announcement of the Grand Prize Winner is made at a gala presentation dinner held in 2009 C. C. Tung Chairman & Chief Executive, Orient Overseas Container Line Limited Hong Kong. The dinner is attended by the category winning teams, many flown in from their 2010 Andrew Brandler Chief Executive Officer, home countries, and senior representatives from across the Group are also invited. CLP Holdings Limited 2011 Benjamin Hung Executive Director & Chief Executive Officer, Standard Chartered Bank (Hong Kong) Limited At the presentation dinner the achievements of each of the winners are recognized, and the guest judge is also called upon to share his thoughts on the finalists before the Grand ELEMENTS Prize Winner is announced. Each winning team is presented with certificates of achievement together with a cash prize, to spend as they wish, while the Grand Prize Winner receives an added cash bonus. TO SUCCESS The recognition that comes with winning always generates immense pride amongst the teams. The PIP entrants represent diverse industry sectors, operate on different scales and in different And being judged the Grand Prize Winner by their peers in the Jardine Matheson Group for cultural and economic environments, as well as serving very different customer groups. Yet producing the most successful business performance of the year is high praise indeed. within their submissions, there can be identified common elements or characteristics that enabled them to succeed with their respective initiatives. While the Group values of The Right People, Energy, Enterprise and Performance have been integral to the judging criteria, all winners demonstrated, to varying degrees, 5 ELEMENTS as they sought to achieve their goal. They tapped into unrealized value or created value by: • Striving for and attaining new performance heights • Innovating by going beyond boundaries • Collaborating as a team, sharing values and learning from each other • Solving problems and overcoming obstacles with tenacity • Connecting with customers and understanding their needs The following pages highlight a select number of PIP winning projects which best exemplify how these 5 ELEMENTS have prevailed – and contributed to Pride In Performance. Through PIP, a platform has been created to showcase and demonstrate how a strong set of values can instil pride, while key business elements can underpin outstanding performance. innovating But the journey to superior performance never ends. As the business landscape changes striving and different influences come to bear in the years ahead, the key question ‘how can we do solving things better?’ must be asked over and over again. collaborating connecting 1st ElEmEnT striving attaining new performance heights Shifting perceptions drives Moving up the value chain dealer to Number One generates performance payload CHENGDU ZUNG FU PAMAPERSADA NUSANTARA 2006 MARKETING EXCELLENCE CATEGORY WINNER 2010 GRAND PRIZE WINNER AND BUSINESS OUTPERFORMANCE CATEGORY WINNER With the goal of becoming the Number One Mercedes-Benz dealer Starting as a heavy equipment rental business in 1993, Pama drove its way up the value chain to become by 2006 an integrated mining in mainland China, Chengdu Zung Fu embarked on a strategy services group providing exploration, design, infrastructure, mining, hauling and shipping services to its customers. By 2009 it was producing that included strengthening its sales force, launching ambitious 68 million tonnes of coal a year with a 42% market share, and had seen its revenues double and profits increase nearly six times over the marketing programmes, and enhancing customer service. previous three years. This new performance mark was achieved thanks to its creative and strategic approach based on an ability to read Advertising campaigns aimed at specific target groups, marketing market trends, a desire to develop its core competencies and a vision of being a world-class mining contractor. events based on customers’ interests and an international car show featuring an exclusive premium Mercedes-Benz model all caught the Pama is now recognized as one of attention of prospective customers, while a new after-sales customer “ care programme helped to win repeat business. In all, Chengdu the leading coal mining contractors Zung Fu was able to shift brand perceptions of being price-driven to in the world. being customer-driven. This in turn shifted its market share upward ” The Pama Team to 76% and earned it the coveted Number One dealer slot in 2005. striving To reach new performance heights, the journey begins with a clear vision of the desired outcome. Then a plan to achieve the goal is developed, followed by action and implementation. All PIP winners achieve outstanding results, but in striving to reach new performance heights these four winners went the extra mile – some going to the lengths of completely re-engineering their business. GUARDIAN MALAYSIA 2009 GRAND PRIZE WINNER AND BUSINESS OUTPERFORMANCE CATEGORY WINNER Guardian Malaysia was already the leading health, personal care and pharmaceutical retailer in Malaysia, but the management team was not about to rest on their laurels. Thinking big and acting boldly in order to sustain growth, in 2005 they took on the Breakthrough challenge of expanding to smaller towns, setting up in high streets, redesigning the stores and optimizing store inventory mix to improve margins. Management’s clear direction to staff, in addition to recognizing