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Route 167 Consultation Report Final

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Route 167 Consultation Report Final Possible changes to bus service 167 December 2016 2 Contents Executive summary ..................................................................................................... 5 Introduction .............................................................................................................. 5 Summary of issues raised during consultation ......................................................... 5 1. About the proposals ............................................................................................ 6 1.1 Introduction .................................................................................................... 6 1.2 Detailed description of proposals for route 167 .............................................. 6 1.3 Detailed description of proposal for new school route 677 ............................. 8 2. About the consultation ...................................................................................... 10 2.1 Purpose ........................................................................................................ 10 2.2 Potential outcomes ....................................................................................... 10 2.3 Who we consulted ........................................................................................ 10 2.4 Dates and duration ....................................................................................... 11 2.5 What we asked ............................................................................................. 11 2.6 Methods of responding ................................................................................. 12 2.7 Consultation materials and publicity ............................................................. 12 2.8 Meetings with stakeholders .......................................................................... 13 2.9 Analysis of consultation responses .............................................................. 13 3. About the respondents ...................................................................................... 14 3.1 Number of respondents ................................................................................ 14 3.2 How respondents heard about the consultation ........................................... 14 3.3 Methods of responding ................................................................................. 16 3.4 Postcodes of respondents ............................................................................ 16 3.5 Type of respondent ...................................................................................... 18 3.6 Responses by parents and students ............................................................ 19 3.7 Health and Disability .................................................................................... 21 3.8. How often do you use route 167? ................................................................ 22 3.9 How often do you use route 20? .................................................................. 23 3.10 How often do you use route 397? ............................................................. 24 3.11 How often do you use route 549? ............................................................. 25 4. Summary of all consultation responses ............................................................ 26 4.1 Proposed changes to 167 and length of journey .......................................... 26 3 4.2 Proposed new school route 677 and length of journey ................................ 27 4.3 Issues commonly raised ............................................................................... 28 4.4 Summary of stakeholder responses ............................................................. 29 4.4.1 Epping Forest District Council/ Loughton Town Council ........................... 29 4.4.2 Essex County Council ............................................................................... 31 4.4.3 London Borough of Redbridge .................................................................. 31 4.4.4 Schools ..................................................................................................... 32 4.4.5 Other stakeholders .................................................................................... 33 4.5 Petition ......................................................................................................... 34 4.6 Comments on the quality of the consultation................................................ 35 5. Next steps ......................................................................................................... 37 Appendix A: Consultation leaflet ............................................................................... 38 Appendix B: Consultation poster at bus stops ........................................................... 47 Appendix C: Petition .................................................................................................. 48 Appendix D: Detailed comments received on the proposed changes ....................... 49 Appendix E: Detailed comments received on the quality of the consultation ............. 54 Appendix F: List of stakeholders consulted ............................................................... 56 4 Executive summary Introduction This report explains the processes, responses and outcomes of the consultation on bus route 167. Debden and Loughton in Essex are currently linked to North East London by TfL bus routes 20, 167, 397 and 549. Essex County Council provided funding towards the operation of routes 20 and 167, however this stopped in April 16. We developed proposals to restructure route 167 in response to this loss of funding. The consultation was open for six weeks between 13 June to 22 July 2016. We received 743 responses from members of the public and 15 responses from stakeholders. Summary of issues raised during consultation Overwhelmingly respondents considered that the 167 bus service was a very popular and useful route. The proposed changes meant for most people they would have a longer, more difficult journey, and having to change buses would be inconvenient. Respondents were concerned that the frequency of the proposed 677 school service would not be enough. Crowding was an important issue, both at present and in the future if the proposals were introduced. The comments received were generally opposed to the proposals. We received a petition opposing the proposals. The petition was signed by 2,547 people. 1,962 people signed the petition online through the 38 Degree website. A separate report sets out our response to the main issues raised during this consultation. 5 1. About the proposals 1.1 Introduction We consulted stakeholders and the public about proposed changes to the 167 bus service. The consultation was open for six weeks from 13 June to 22 July 2016. Debden and Loughton in Essex are currently linked to north east London by TfL bus routes 20, 167, 397 and 549. Essex County Council provided funding towards the operation of routes 20 and 167, however this stopped in April 2016. We developed proposals to restructure route 167 in response to this loss of funding. In summary: • Route 167 would no longer run between Loughton station and Debden station • A new route 677 would be introduced providing a limited stop service between Ilford and schools in Debden using double deck buses. This would operate on school days only • No changes are proposed to route 20, which will continue to serve the section of route between Loughton station and Debden station. 1.2 Detailed description of proposals for route 167 We proposed that route 167 would no longer run between Loughton station and Debden station. Buses would continue to run between Ilford and Loughton every 20 minutes Mondays to Saturdays and every 30 minutes all evenings and Sundays. 6 There are a number of other bus services in the area, shown in the diagram below 7 1.3 Detailed description of proposal for new school route 677 We proposed to introduce a new route 677 for students travelling to and from schools in the Debden area. On schoolday mornings this would stop at all existing bus stops from Ilford to Buckhurst Hill station. After Buckhurst Hill station it would operate on an express basis, stopping only at Loughton station (for Roding Valley High School), Davenant Foundation School, Debden Park High School and Debden station. There would be a return journey in the afternoon to Ilford making the same stops. Double deck buses would be used on the route. There is a low bridge on Roding Road so the proposed service would follow a different route to the 167 service. There would be one journey from Ilford to Debden in the morning and one from Debden to Ilford in the afternoon. 8 9 2. About the consultation 2.1 Purpose The objectives of the consultation were to: Raise awareness of the proposals and explain the changes in an accessible format Provide an opportunity for people to provide feedback about the route changes Clearly explain the benefits of the proposed changes Understand any areas of concern for residents and stakeholders and develop mitigating actions To allow respondents to make suggestions 2.2 Potential outcomes The potential outcomes of the consultation were: We decide the consultation raises no issues that should prevent us from proceeding with the scheme as originally planned We modify the scheme in response to issues raised in consultation We abandon the scheme as a result of issues raised in the consultation 2.3 Who we consulted We sought the
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