2016 Registration Document Making the difference KEY FIGURES A group with solid foundations €14 Bn €12 Bn €416 M in revenue order book net profi t, Group share, excluding at January 1st 2017 impact of non-recurrent deferred taxation (+€59 M) A group in motion 63,164 13,313 1,731 employees in total employees employees aged under 26 outside France recruited in France An integrated group 4 7 100,000 divisions business lines projects per year CONTENTS ANNUAL REPORT 1 Making the difference 2 Eiffage around the world 4 Overview 26 Four commitments 28 Chairman’s message 30 Governance 32 2016 key fi gures 34 Market information and shareholder structure 35 Employee share ownership 36 Deploying seven world-class business lines with a unifi ed customer-facing model 38 Construction contractor and concession operator 40 Construction division – Real estate 44 Infrastructures division – Civil engineering – Metal 49 Energy division 53 Concessions division 58 Developing commitment by our employees 60 Developing our employees’ skills 64 Promoting employee share ownership 68 Facilitating work integration 72 Supporting public-interest projects that improve employment, training and housing opportunities 76 Protecting personnel at our worksites 80 Improving the quality of life everywhere we operate 82 Designing sustainable, welcoming neighbourhoods 86 Promoting mobility 90 Developing the energy mix 94 Supporting industry 98 Building today and tomorrow’s world 100 Accelerating the digital transformation 104 Providing ever more innovative offerings 108 Using new tools to drive innovation GENERAL INFORMATION AND FINANCIAL HIGHLIGHTS 114 Directors’ Report 132 Employment, environmental and CSR information for 2016 202 Risk factors 206 Consolidated fi nancial statements 212 Notes to the consolidated fi nancial statements 256 Statutory Auditors’ Report on the consolidated fi nancial statements 257 Company fi nancial statements 259 Notes to the company fi nancial statements 268 Statutory Auditors’ Report on the company fi nancial statements 269 Statutory Auditors’ Special Report on regulated agreements and commitments 270 Report by the Chairman of the Board of Directors 288 Statutory Auditors’ Report on the report by the Chairman of Eiffage 289 Corporate governance 304 General information 315 Cross-reference table 318 Cross-reference table for the Annual Financial Report and the Directors’ Report required under the French Commercial Code 321 Glossary MAKING THE DIFFERENCE More than a corporate mission, “making the difference” is the benchmark that our employees set themselves in all Eiffage activities, particularly at our worksites. This mantra refers to the diversity and excellence of the skills and technical expertise applied to the many projects from small to the most complex operations, carried out by the Group all over the world. It reflects our determination to make our operational processes ever more effective and our synergies ever more efficient, enabling us to listen to our customers’ needs and take their expectations and intended uses into account at an early stage. Making the difference also means taking part in the changes that are shaping tomorrow’s society. It entails striking a balance between heritage and creativeness, between innovation and respect for traditional know-how, between anticipation and pragmatism. It means inventing cities that take better care of people and nature alike. Cities built for today and for future generations. Supporting the transition to a connected, digital world. It also means striving to be a major player in mobility solutions, as both a construction contractor and concession operator. Making the difference means connecting people, whether by facilitating travel in urban environments or by breaking down barriers between areas. Lastly and most importantly, it implies looking after the women and men, keeping them safe at our worksites, passing on our knowledge, securing their future through employee share ownership and striving for harmonious relationships everywhere we operate. <<< CONTENTS Eiffage 2016 Registration Document 1 Eiffage around the world Canada United States Mexico Guadeloupe Martinique Colombia French Guiana Brazil Peru 65 countries in which Eiffage operates Argentina Chile 13,313 employees outside France (at December 31st 2016) € 2.8 Bn in international revenue in 2016, including €400 M outside Europe 2 2016 around the world NorwayNoror Sweden FinFinlandland United KKingdoming Denmark RussRussia NethNNetherlandserla Germany Polandand Belgium LuxembourgAustria Slovakiaki Kazakhstan France Hungary Switzerland Romania Georgia South Korea Spain Slovenia Italy Turkey Portugal Greece China Algeria Morocco Qatar Mauritania United Arab Emirates Philippines Mali Cape Verde Senegal Burkina Faso Guinea-Conakry Benin Nigeria Sierra Leone Togo Côte d’Ivoire Ghana Equatorial Guineaa Gabon Indonesia Republic of the Congo Angola Mauritius Reunion Island Mozambique Australia Madagascar Eiffage 2016 Registration Document 3 Bretagne-Pays de la Loire high-speed rail line 4 Overview “The BPL high-speed rail line was an exceptional project, and our teams’ motivation and commitment were among the keys to our success. Eiffage Énergie mobilised nearly 370 people, from craftsmen to engineers, to install electrical equipment and telecommunication Sidoine Serraj and rail signalling systems along the line’s full 214 km length. Testifying Project Director to our performance, the 120 technicians and management staff tasked Eiffage Énergie Systèmes Ferroviaires with planning, executing and managing the work finished installing 3,000 km of cables and more than 9,000 catenary masts, as well as equipping 18 technical buildings in the spring of 2016, and successfully conducted all the requisite tests on the various technical systems.” Eiffage 2016 Registration Document 5 Société Générale’s “Les Dunes Technopôle“ in Fontenay-sous-Bois, France “As a Head Master Craftsman for the works on the Société Générale campus project, which was handed over in the autumn of 2016, I was responsible for supervising 140 of the 900 people working at the site. I also served as the process planning manager. This was an important position for this flagship architectural project featuring five buildings with sloping walls. To rise to this unusual construction challenge, we introduced special techniques and ordered custom formwork. Our professionalism, together with all the painstaking preparatory tasks during the various phases of the worksite were greatly appreciated by the architect, Anne Démians, Antonio Machado and the developer, Sogeprom, which praised Head Master Craftsman Eiffage Construction the exemplary work of our teams.” 6 Overview “ While working on the Posnania shopping centre in Poznan´, which was handed over in the autumn of 2016, I came to truly understand the wisdom of the popular Polish proverb: “Alone, we go faster; together, we go further.” The scale of this project was exceptional, Aneta Krawczyk with 320,000 sq. m of floor space to be built in only twenty-seven Works Coordinator months. Completing the task successfully required total dedication Eiffage Polska Budownictwo by our best employees. Posnania owes its success to their team spirit and ability to overcome numerous technical challenges. We were also able to comply with very strict environmental criteria, by opting for eco-materials and by equipping the building with waste management and pollution reduction systems, resulting in a “Very good” BREEAM® international environmental rating. This structure is both exemplary and ultra-modern, equipped with 22 interactive walls and screens, as well as Europe’s first giant transparent circular screen in the atrium.” Posnania shopping centre in Poznan´, Poland Eiffage 2016 Registration Document 7 Eole western extension to the RER E rail line “ The Eole railway extension to the west of Paris, which Eiffage Génie Civil and Eiffage Fondations are building via a consortium, is one of those projects that are exceptional in terms of both their scale and what is at stake, in this case, providing the Greater Paris region with ultra-modern infrastructure and Antoine Cumunel facilitating travel. Considerable skills and energy will be invested in this venture, Works Director during the engineering, planning and works phases alike. Our teams’ contribution Eiffage Génie Civil includes digging a 6.1-km tunnel and building the new Porte Maillot station. We will be excavating under the Seine river and will have to manage the complexity of working in ground through which multiple RER and metro underground lines already run. It is an honour for Eiffage to receive orders for such works, and a sign that the Group inspires confidence in its ability to satisfy quality and schedule requirements while also preserving the environment. We will be spending sixty months at the site, following the green light for the execution phase given on January 31st 2017.” 8 Overview “Over the summer of 2016, we completely Aiguebelle tunnel on the A43 motorway resurfaced the Aiguebelle (905 m) and Les Hurtières (1,183 m) tunnels on the A43 motorway. I helped to organise and execute this work, which involved laying 7,200 tonnes of coated aggregate. It took 20 workers thirteen days to place the various layers of aggregate for the base, binder and surface courses. We also used an extensive range of plant, including a finishing machine more than 8 m wide, specially designed for laying coated aggregate. Deadlines were tight and there were strict requirements relating to quality and concurrent