Phoenix Design Aid Everything We Do Sustainability Report
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SDGs in Phoenix Design Aid everything we do Sustainability Report Communication on Progress 2017-2018 Advanced Level Produced by Phoenix Design Aid A/S, a CO2 neutral company accredited in the fields of quality (ISO 9001), environment (ISO14001) and CSR (DS49001) and approved provider of FSC CoC™ certified products with license no. C130488. Printed on environmentally friendly paper without chlorine and with vegetable-based inks. The printed matter is recyclable. © Bisnode 180925 SDGs in everything we do Phoenix Design Aid – Sustainability Report Communication on Progress 2017-2018 Advanced Level | 3 PDAid’s Vision is to be recognized as the leading graphic design agency in the area of efficient design implementation and the management of design and production. We believe that the value of diligence and hard work combined with professional expertise and sublime customer service will make us succeed. 4 | Phoenix Design Aid Sustainability Report · Communication on Progress 2017-2018 Contents Brief description of nature of business 8 Performances in important focus areas 48 Respect for human rights 48 About this Communication on Progress 14 Focus areas and compliance 48 Beyond compliance 49 Goals 49 The Sustainable Development Goals Process for remedial action 49 and Phoenix Design Aid 16 Improving the environment and climate 50 SDG Hall of Fame 17 Focus areas and compliance 50 PDAid’s on-going support of the SDGs 18 Market and product development 50 Activities supported during the reporting period 19 Beyond compliance 51 PDAid supporting the SDGs 19 Goals 51 List of activities supported in the reporting period 34 Improving the working environment 52 Future activities 35 Focus areas and compliance 52 Goals 35 Beyond compliance 52 Goals 52 Anti-corruption and ethical business practice 53 The PDAid approach to sustainability and Focus areas and compliance 53 CSR- certification and management system 37 Beyond compliance 53 A value-based management approach 37 LTAs and CONTRACTS 2017-18 54 The PDAid Corporate Social Responsibility Policy 38 Involvement from CEO and the Board of Directors 39 Stakeholder involvement 39 Embracing the digital age 60 Corporate News 41 Appendix 62 Hacker/ransomware attacks with immense How we work with sustainability every day 62 consequences 41 Basic structure of the integrated Ownership 42 management system 62 Update on PDAid Offices 43 Risk assessment 62 Randers headquarter 43 Due diligence 62 Panama subsidiary 44 Due diligence and basic structure of the Kenya subsidiary 44 integrated management system 63 Interesting partnerships 46 Value Chain 64 New corporate initiatives 47 Extract of PDAid Code of Conduct 64 Client, supplier and employee survey 47 Process for remedial action 66 PDAid office in New York 47 We Support 68 | 5 Photo: Groovy Graphic Brief description of nature of business PDAid’s Mission is to be an agency, which has the competences and the flexibility to solve large and complex projects. We create contemporary and visionary solutions in collaboration with our clients. We base our solutions on graphic proficiencies, ensuring that creative ideas are translated into practice in the form of distinctive designs. With a passion for design, we provide services for clients across PDAid currently holds Long Term Agreements with 18 UN the world. We specialize in project management and execution agencies, 2 EU institutions and 1 development bank. Based of graphic communication on various media platforms, event on our long-term partnerships, we have gained an in-depth development and management. The PDAid team serves as understanding of clients’ expectations, constraints and culture, project managers and coordinators, navigating a network of allowing us to deliver best value for all. skilled, international partners – a set-up that allows the company to meet client demands for high quality products in all languages. We are all about respect. Respect for our clients, employees and the world around us. Respect makes demands on all of us, to CEO, Dennis Lundoe Nielsen, founded PDAid in 1998 after think and act responsibly. and has experience with working with United Nations from the beginning of the 1990s. Furthermore, he puts in play more than Constantly striving to provide our clients with sustainable 30 years’ experience from the graphic industry. With particular and cost-effective solutions, we are certified in the fields of emphasis on serving international and intergovernmental quality (ISO 9001), environment (ISO 14001), health and safety organizations, including United Nations, European Union, NGOs management (OHSAS 18001), corporate social responsibility and public authorities, PDAid performs all projects in compliance (DS 49001/ISO 26000), CO2 neutrality and, more recently, the with internationally recognized principles of social responsibility production of printed material, following the international FSC as well as UN requirements. Standard for CoC™ (Chain of Custody) Certification. 8 | Phoenix Design Aid Sustainability Report · Communication on Progress 2017-2018 Our project managers Our reach is global. Full-time employees stationed in Denmark serve as project managers in a network of trusted and qualified partners across the world. When market and customer relations dictate it, we supplement our Danish base with local representation. We have recently established local subsidiaries in Panama and Nairobi (see pages 44, 45). We hold the best competences needed in order to bring each project to a successful execution. Our project managers act as key contributors to our success, representing focal points of our network of partners. Our project managers consider it their main responsibility to bring together the best team for each individual project, assigning tasks to each member and conducting high- quality management throughout the subsequent processes. Our network of partners include formally associated local and foreign editors, UN-trained translators, graphic and digital designers, print facilities, and logistics companies, among others. | 9 Services and products provided by PDAid: Design and layout Concept design Visual branding of campaigns and content Design and layout of communication material Translation and editing Printing and distribution Exhibitions and events Web and mobile applications Interactive data visualizations Websites incl. microsites and a wide range of CMS Infographics, animation work and explainers Digital marketing and social media management 10 | Phoenix Design Aid Sustainability Report · Communication on Progress 2017-2018 PDAid is a full-service provider, offering professional management within a variety of tasks – from concept development to print and distribution. We manage all parts of the graphic process and take pride in delivering a product in accordance with the standard and quality expected by our clients. We ensure on-time delivery of our products. Company structure Phoenix Design Aid A/S Head of Production / Head uarter Senior Project Manager Randers Executive Assistant Consultant Lars rgensen Sophie Myhrmann IS UALITY Per ach Phoenix Design Aid Senior Project Manager Representative Lene Sberg eirut Communication Manager MAETIG & Consultant COMMNIATIN Susanne stergaard nga Rossen Senior Project Manager Phoenix Design Aid Kenya Ltd Ava Marisa Gasberg Subsidiary Nairobi Administrative Assistant PEI DESIG AID vanthia Mytilinai MAAGEMET Digital Project Manager Simon Mahler Phoenix Design Aid CEO Representative Dennis L Nielsen russels FFIES Partner Digital Project Manager Lars rgensen Yeli ie Phoenix Design Aid Representative CFO Ne Yor Consultant Christian Smed IT Digital Project Manager an Laer Partner Youmna Raphal Sioufi Phoenix Design Aid Montserrat Valeiras Taboada Copenhagen Denmar PJET MAAGEMET Communications CFO PDTI Project Manager FIAE Phoenix Design Aid Christian Smed Montserrat Valeiras Taboada Sales Offi ce Geneva Marketing Project Manager Bookkeeper Lourdes Sandoval Phoenix Design Aid Panama SA Subsidiary DIGITAL BUREAUS Panama City GRAPHIC DESIGN AGENCIES Business Director Financial Advisor TRANSLATION EDITING AGENCIES Phoenix Design Aid, Kenya Ltd. Lei Schltter CONTRACTED WRITERS, EDITORS AND TRANSLATORS Dennis L Nielsen Digital Strategist CONTRACTED GRAPHIC AND DIGITAL DESIGNERS DIGITAL Laura Vilsb PRINTING HOUSES AUDIO VISUAL PRODUCTION AGENCIES PARTERS Head of HR EVENT BUREAUS Barne Erurt PEPLE LTE FREIGHT COMPANIES | 11 Clients and PDAid offices Helsinki Oslo Stockholm Randers The Hague Copenhagen London Brussels Luxembourg Vienna Seattle Paris Bonn Chisinau Ulaanbaatar Bratislava Montral Geneva Colombella Istanbul Barcelona Rome New ork Washington DC Lisbon Ankara Dushanbe Tunis Beirut Kabul Amman Cairo Abu Dhabi Port-au-Prince angon Dakar Khartoum Bangkok Hanoi Djibouti Freetown Panama City Addis Ababa Monrovia Juba Kuala Lumpur Abidjan Libreville Kampala Bujumbura Nairobi Kinshasa Dar es Salam Lusaka Harare Antananarivo Maputo Sao Paulo Johannesburg Durban 12 | Phoenix Design Aid Sustainability Report · Communication on Progress 2017-2018 Helsinki Oslo Stockholm Randers The Hague Copenhagen London Brussels Luxembourg Vienna Seattle Paris Bonn Chisinau Ulaanbaatar Bratislava Montral Geneva Colombella Istanbul Barcelona Rome New ork Washington DC Lisbon Ankara Dushanbe Tunis Beirut Kabul Amman Cairo Abu Dhabi Port-au-Prince angon Dakar Khartoum Bangkok Hanoi Djibouti Freetown Panama City Addis Ababa Monrovia Juba Kuala Lumpur Abidjan Libreville Kampala Bujumbura Nairobi Kinshasa Dar es Salam Lusaka Harare Antananarivo Maputo