Important Phone Numbers What to Do In Case of a Power Who Are We? New Castle County Fire and Ambulance: 911 Outage Our Mission: To protect life and property by miti- Department of Public Safety Police: Emergency → 911 gating, preparing for, responding to, and recovering Office of Emergency Management from natural and technological disastersdisasters that couldcould Non-emergency → 573-2800 Before calling your local elelectricectric utility impactimpact NewNew CastleCastle County.County. Mailing Address: provider to report a power outage, check to Doctor: ______87 Read’s Way see if your neighbors are without power. If Hospital: ______they have power and you do not, the problem The Office of Emergency Management plans for New Castle, DE 19720 emergencies by following the Four Phases of Emer- could be a tripped circuit breaker within your could be a tripped circuit breaker within your gency Management: (302) 395-2700 www.nccde.org own home. If the circuit breaker does not Have a place, other than your home, and outside appear to be the problem,problem, call your local Mitigation: Implement actions to reduce long- of New Castle County, where your family can re- electric utility provider to report your outageoutage. term disaster damage. group in an emergency. List one or more places Preparedness: Identify tasks, roles and re- Office of here: Call the emergency service number for sponsibilities of all agencies involved. ______your local electric utility provider to Response: Implement emergencyemergency operations Emergency Management ______report any power outages, downed to save lives and property. ______wires, burning wires, or struck poles. ______Recovery: Return communities toto their pre- Unplug or turn off all appliances until disaster condition. FEMA: 1 (800) 621-FEMA (3362) power is restored. Leave a lamp The office accomplishes these tasks by working DEMA: (302) 659-DEMA (3362) switched on so you will know when with local, state, and federal agencies along with or Toll Free: 1-877-729-DEMA (3362) the power is restored. Then you can volunteer organizations, the private sector, and the turn your appliances back on, one at public. We perform training and outreach to the

New Castle County Office of a time, over a 20-minute period. public by request. Emergency Management: (302) 395-2700 Keep freezer and refrigerator doors shut. (Not a 24-hour Phone Number) Food will stay frozen for 36-48 hours Presentation Topics Offered by our Office: in a fully loaded freezer if you keep •Family Emergency Planning Municipal Emergency Management Offices: the door closed. A half full freezer will •Fire Safety Wilmington (302) 576-3914 keep food frozen for 24 hours. •Flood, Thunderstorm, Hurricane, Tornado, and Newark: (302) 366-7075 Close shades or curtains to keep cooler in Lightning Preparedness warm weather. During the winter, let What To Do During an Elsmere: (302) 998-2215 the sun warm rooms during the day •Generator Use and Safety City of New Castle: (302) 323-6081 and close shades and curtains at •Homeland Security Emergency or Disaster night. Delaware City: (302) 834-4573 •Preparing for Nor’easters Middletown: (302) 378-2711 •Preparing for Nuclear Emergencies Generator Safety Your Guide to: •Winter Storm and Heat Wave Preparedness Never use a portable generator indoors; Local Electric Utility Provider •Safety Tips for Using Hazardous Materials in the Public Warning and Notification Emergency Numbers: and when placed outside, keep away Home from windows and doors. Delmarva: 1-800-898-8042 •Shelter-in-Place vs. Evacuation Shelter-in-Place vs. Evacuation Have an electrician come out to install a Newark: (302) 366-7050 transfer switch for your generator. •Community Emergency Response Team (CERT) Shelters and Evacuation Routes Training City of New Castle: (302) 323-2333 This keeps the utility’s power and the power for the generator separate. •What is the Role of Emergency Management? What To Do in a Power Outage Middletown: (302) 378-2211 Who Will Notify Me In the Event of Shelter in Place vs. Evacuation Shelters in New Castle County Evacuation Routes in Initial evacuation for short notice events will be to a a Disaster? Two Methods of Public Protection local fire station or other community site while a New Castle County shelter location is assessed and staff is notified. In the Emergency Responders will determine the life safety event that you are advised to evacuate, emergency New Castle County has developed five different impact and hazards posed to citizens in the affected Shelter-in-Place personnel will tell you where these shelters are evacuation scenarios that could affect the county: area. A determination of a public protective action will located. Below are different types of facilities that •A hurricane affecting the southern Delmarva be made and the public will be informed through one emergency officials may direct you to: peninsula or more of the following methods: When local authorities instruct residents to peninsula shelter-in-place, please observe the following: Registration Centers are a meeting place where all •A hurricane/emergency evacuation affecting residents are initially sent. The registration center Emergency Broadcast Radio Stations (EBRS)/Local New Castle County directly, including the •Immediately seek shelter indoors. staff will send you to the appropriate shelter after they Emergency Alert System (EAS) is a way for citizens to City of New Castle and Delaware City Emergency Alert System (EAS) is a way for citizens to have determined your needs and recorded contact be informed of an emergency or disaster in their •Close all doors, windows, vents, and shut off information. IfIf youyou areare evacuating toto a family •An emergency evacuation of Wilmington area. It is broadcast through radio and some cable all ventilation systems, such as furnaces member’s house or not staying at a shelter, please TV networks. Radio Stations that broadcast EAS noti- and air conditioners. cooperate to provide contact information. •An emergency evacuation of Newark fications in New Castle County are: •Tune to your local emergency broadcasting •An emergency evacuation of Middletown General Population Shelters are pre-identified sites WSTW 93.7 FM WJBR 99.5 FM WILM 1450 AM radio station for further information. WDEL 1150 AM WJBR 1290 AM WTMC 1380 AM that are inspected to meet the American Red Cross •Authorities will notify residents with an “All Clear” standards, and have a minimum of trained shelter Evacuation routes are all unlimited access road- message, when the situation is deemed management staff. They have restrooms and the ways with numerous entrances and exits. A net- ability to prepare or distribute meals. Medical staff Delaware Emergency Notification System (DENS) safe. may be available to provide support with minor work of secondary evacuation routes directs local allows emergency messages to be delivered to a residents to the primary evacuation routes. Sec- phone or to an answering machine. This system medical or health needs. Pets are restricted from ondary routes can also be utilized to reroute traf- maintains a database of lilistedsted and unlisted phone being housed in the general population shelter. numbers, except cell phonephone numbers. Those who fic during an evacuation in the event that the pri- use a cell phone as their primary phone may contact Evacuation Medical Needs Shelters are forfor thethe population having mary evacuation routes become impassable. FirstCall Interactive Network, 866-484-3264, to specific medical, physical, or mental conditions that Each route will lead you from the area of the make it difficult for them to utilize a general popula- register that phone in the system. The registration make it difficult for them to utilize a general popula- emergency or disaster to an area out of harm’s tion shelter. These shelters are for residents that are line is tolltoll free and prompts callers through thethe If local authorities instructinstruct you to evacuate, way. Evacuation routes are marked throughout oxygen dependent, bedridden, have wounds that need registration process. On-line registration is possiblepossible please heed the warning. Follow your family or Wilmington, or follow directional (“trail blazer”) professional care, have contagious conditions, or that by going to www.FirstCall.net and completing the business emergency plan for relocation, or follow require life sustaining equipment to survive. signs. As always, listen to local radio stations for “Unlisted Number Registration Form”. DENS mes- the instructions of emergency officials.officials. At a instructions from emergency personnel so that sages will include the name of the agency that acti- minimum, take the following items with you: Unattended Child Care Centers are for children who you and everyone else can evacuate safely. vates the system, the type of emergency, protective •Identification (driver’s license or state issued have been found unaccompanied by their guardians. actions, if any, and additional contact information. The children are held here until reunited with their The following is a list of the most common ID, passport, visa) for use in re-entering guardians or until they are properly processed through evacuation routes. Please refer to our website the disaster area the procedures for Family Services. Reverse 911 is an on-site telephone call-back system. www.nccde.org for a more detailed map. This is not a typical emergency notification system, •Extra clothing Companion Animal Shelters are for the evacuation of Pennsylvania Ave to S Heald St/4th Northeast Blvd to but used as a tool to alert residents to various public •Medications/any special care items for your pets. Your pet will be housed and you will be safety conditions. Trained personnel map an area of DE/PA boundary St to I-495 US 13 safety conditions. Trained personnel map an area of children or elderly able to help care for your pet in a controlled St to I-495 US 13 concern and activate numerous outgoing phone lines. environment. In the event of a large evacuation of Maryland Ave to S Market St to S Union St to The New Castle County system only contains listed •Important documents such as wills, deeds, animals, the animals will be housed at SPCA Shelters numbers, and you can register with New Castle stock certificates, insurance policies, before the opening of the companion animal shelters. SR 141 I-495 SR 141 County Reverse 911 by calling (302) 395-8050. and emergency contacts Make every effort with your local vet/kennel or out of Lancaster Ave to N Market St to Concord Pike to town relative to pre-plan for a disaster. These •Games and favorite toys shelters will be co--locatedlocated withwith aa generalgeneral population DE/PA boundary II--95 DE/PA boundary Route Alerting (Door to Door) is the most often used shelter on a limited basis. Most hotels and motels do •72-hour preparedness/disaster supplies kit SR 1 to I-95 US 13 to I--295 SR 72 to US 13 form of notification and is the most effective tool in not allow animals. Be sure to have a place for your directing seriously affected residents and businesses pet to go in an emergency, (i.e. humane society, US 301/SR 896 to SR 273 to I--95 SR 141 to I--95 to either shelter-in-place or evacuate. animal shelter, SPCA, etc.). I-95